Peter Robson
A real mix of good and not so good. Location and views are stunning. Service was very mixed, some staff were lovely, friendly and engaging, while others looked and acted like they just couldn't care and didn't want to be there. Certainly not a 5* experience, overpriced when compared to other 5* hotels. Housekeeping in our room was awful, we had to wear slippers/flip-flops as the floor was so dirty. They didn't clean it well, can't believe they spent more than 2 minutes each time, certainly less than they spent on their phones! That was a theme, so many staff were on their phones alot, even at the expense of serving guests. That said, some staff went over and above, big shout out to Theodore in the restaurant, nothing was too much trouble, thank you. Management is nowhere to be seen, and overall the experience wasn't as we expected, we will not be back. We felt the publicity shots on website promised something different in reality. That all said, the views, the location and the overall quietness meant we had a very relaxing week, despite some of the poor standards of the hotel. Reading many reviews, there is a theme, so don't feel my comments are unique
Joao Miguel Santos
Once again and for the second time in 4 months we had a wonderful heartwarming stay. The welcome reception to us and our two little dogs was great. The reception staff, driver's staff, beach staff, housecleaning staff and staff at Nikei and Restaurant at the top are simply superb, professional and outstandingly polite. Food at both restaurants was great. We love our room at the four hundred level. THANK YOU very much to all.
Atlanta X
Our last night here on our honeymoon (non cool living). I know everyone has a different experience but we have truly had the most amazing time. When we arrived at midnight after 13 hours travelling the day after our wedding and exhausted, we had a quick check in to our room where they had sandwiches and drinks for us in case we were hungry- we went down the next morning to have a proper introduction to the hotel. Prior to our arrival, they’d already upgraded us free of charge to a sea view room. We have had the best time from the moment we arrived up until now, staff have been nothing but amazing- every time a drink is empty they’re asking if you want another, reception have been amazing and make it so easy to book a taxi if you want to go anywhere. We asked how much it would be to upgrade for our last 3 nights to a private pool which was taken to the manager, we then had the guests relations manager come out and speak to us who told us they would upgrade us to a private pool room free of charge as there was one spare which has been absolutely beautiful and we never expected. We never once struggled to get a bed at the main pool even though we weren’t going to get a bed until 10/10:30 every day. The breakfast is the same every day but plenty of options, the food has all been lovely in the main buffet - a bit samey every day but if you book the restaurants it breaks it up (do this when you arrive as they get full quickly). We truly don’t have a single complaint. It’s a lovely place to come if you want to relax, forget what the day is and not even know what the time is. Like I said, I know everyone’s experience is different and not every may be happy but even not having cool living we definitely feel we had a 5* experience and it was worth every penny🩷
Piotr Stogowski
Be very cautious with this hotel. We reserved hotel by booking where were no information that hotel is actually two separate hotels. The premium part which had two infinity pool’s and the rest which have only one small pool for all the guests. The cool living area was restricted only for premium guests. There were no information at booking about this separation and what types of rooms are included in the cool living area. So You book a hotel looking for plenty of nice photos of infinity and private pool and then you realize that there is only one small pool for whole hotel which is actually big. Generally speaking the hotel is overcrowded
There is very hard to get sunbeds near main pool. There is also a crowd and loud because of close proximity to the restaurant and hotel lobby. The situation is similar on the beach which is very narrow with not enough number of sunbeds and some are broken. The situation does not improve with fact that some people entering the beach are not actually hotel guests. The staff don’t watch it.
The similar is in the restaurants. Some food is very good some not, but waiting time for anything takes ages. There is to little staff for such number of guests.
So be careful with your choice. If you choose rooms in cool living area probably the hotel you buy meets your expectations. When you choose „regular” options you will be disappointed cause it is totally different hotel.
Jacek Kasperowski
I`m writing the review sitting on my balcony enjoying wonderful view of Spinalonga island. I can’t recommend Domes Aulūs Elounda Resort highly enough. From the moment I arrived, I am blown away by the warmth and hospitality of the staff. Every member of the team is ensuring that my stay is comfortable. Really appreciate it! One of the standout features of this resort (worth mentioning) is the dining experience. The variety and quality of food offered is top-notch. As a Hilton Diamond i was upgraded to Sea view room with shared pool. Room is cozy and well maintained. So making a long story short Domes Aulūs Elounda Resort is the perfect destination for anyone looking for a luxurious and relaxing getaway.
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