Darren Pearson
Just got back home from a week's stay and had a brilliant time! We loved it!
The hotel staff were so welcoming and friendly, always really helpful too. The room and balcony was huge! We stayed in the front block in the same building as reception, and had a big spacious room with a huge balcony overlooking the pool and gardens!
The all inclusive food was really tasty ( I loved the chocolate fountain night!!) And the staff on the bar were so friendly when we kept returning to get our cups filled back up! Loved the atmosphere in the bar area too when it got dark with all the fairy lights up ! The entertainment team were the best we've ever had! They were so fun, and put so much hard work into all their shows! You're in for a treat when you see their shows, and can tell they have lots of fun working together ! Cinthia even got us up singing and dancing to the kids club songs!!! The only downside was the sunbeds really - very few of them are reclining ones and most of them have just 1 fixed position unfortunately - but other than that, a brilliant hotel and a great stay! Thanks for having us Marthas - we'll definitely be back again !
Tess Radford
Very nice hotel, kept very very clean. Rooms are a very good size, could do with a little updating but are very spacious and comfortable. Staff throughout the hotel are all excellent. The food is very good. Always a good variety and well cooked. Nothing bland or over cooked. Beef goulash and scrambled eggs exceptionally good. Food was always hot and nicely presented .
Louise Martin
We have come for a week’s break in the October half term. I can see from the reviews that the hotel did really well throughout the summer, and i can believe it. The hotel is lovely, the pools are clean and well maintained if a little cold! The rooms are adequate and the staff are fantastic and work really really hard… however… the hotel is closing at the end of this week for the winter and it’s very very obvious that there has been a last minute cram for money. I feel us as holidaymakers and the staff have really been taken advantage of. There simply isn’t the room for all of us, we are crammed in like sardines, the food is completely inadequate and the variety is minimal, and the worst thing is you have to queue to receive it! I feel like this is a managements idea to make a last minute quick buck before the closure and the ones suffering are those paying and those trying to run the show on the front line. If I was to come again, and given my experience this week, I don’t think I would! But if I did I would never go all inclusive, I feel like you are given a really second rate service. There are restaurants on site that aren’t included in the all inclusive and this is where they want you spending your money so they dish up very poor quality food in the hope you do exactly that! There are also some really lovely restaurants all around serving traditional Spanish food and not just chips and pork casserole 🤢this review is no reflection on the front line staff, the receptionist, the bar staff, the restaurant staff, the cleaners and the maintenance staff as they are working there socks off. This is a poor decision from management and looking at your reviews you’ve paid the price for it…
Wendy Smith
We enjoyed our holiday and found all staff to be very friendly and helpful. Didn't meet our expectations for fully inclusive. Toilets in reception area never had toilet roll and always dirty. Couldn't use hand drier as drainage hole was blocked and water bubbling put of it which was probably where smell was coming from. Health hazard too. Not enough seats/tables as often we were unable to get a seat to watch the entertainment. Strange too that there isn't anywhere undercover. Entertainment staff were amazing and put on some great shows.
Richard Cope
2nd stay at this resort and the place has had a number of improvements made around the pool area and new loungers as the old ones were looking a bit old. Plenty of space and sun spots for people to chill out and the all exclusive package is so easy. Check in staff were super helpful but the reception can get a little busy at times when coaches arrive.
Food is always good with plenty of choices although we never at any of the buffet food as were not hungry from eating at just the main meal times.
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