Monica Grogan
The hotel is 3 stars. Great location and good selection of food to choose from. The room was cleaned every day. It is a busy place. The gym is not bad. Good for a workout. Spent most of the day's at the beach, which was a short walk from the hotel. The staff work very hard every day.
Miranda T
It's not the worst place I've stayed but also not the best. For the price I can't complain. We came back from our week long holiday here 2 weeks ago. Throughout the duration of our stay, we only encountered 1 cockroach. We were in a ground floor room, and the ants were the only annoyance we came across. There was insect spray provided in the kitchen cupboard but chose not to use it due to having my infant sleeping in the travel cot in the kitchen/lounge area. The travel cot provided by the hotel was standard, unsure if they changed the sheets of the cot during our stay, but when I requested a clean sheet, they were happy to provide one. The other bedding was changed, and clean towels were provided, and the room was cleaned as scheduled. The food provided through our all-inclusive stay was satisfactory, and a wide variety was provided daily. The pool snacks are hit and miss, the hot dogs were barely cooked some days, but the burgers were nice, and the pasta was uncooked most days. The pool could do with a heater we only went in once during our stay as it was too cold and my 11 month old couldn't go in at all due to the temperature. The outdoor toilets by the pool had no soap, the tap was broken, and there were no locks on the doors. The daytime entertainment was short and sweet and the evening entertainment was good. Could provide music in the bar by the pool on an evening/night as the atmosphere in there wasnt great. It's around 15 minutes to walk into Costa Teguise from the hotel and I highly recommend to anyone staying here to travel that way. The beach is less rocky, the shops and bars/restaurants are lovely. There are plenty of excursion shops in the town. Highly recommend the four seasons rock cafe great live music. All in all, I would say the holiday was great, I would visit again. Friendly staff and always willing to help. Thank you for our stay
Joshua Barker
Great hotel especially for families. Rooms have all essentials and very clean . All staff friendly and attentive. Food and restaurants serving good variety and tasty foods. Always could find something nice for every meal. Tables cleared very quickly with efficient staff. Pool was amazing for the kids although a bit too cold for me but it was early February and weather beautiful every day . Pool had a slide and all inflatables were allowed so kids loved it. Entertainment started a bit late for us, I think starting at 7.30pm would be better.
Kids loved the outside bar with easy access to food, drinks and ice creams, even slushies if you asked, 10/10 definitely recommend this hotel
Anna S
The hotel is conveniently close to the beach and Teguise city center. The food was okay; as vegetarians, we always found something to eat, but our friends who eat meat were disappointed with the limited options.
The pool was extremely cold, and winter nights were uncomfortable for sleeping—having a duvet would have been much better. We stayed in the AB block, which was very noisy in the mornings due to its proximity to the restaurant. While the room was spacious, there were ants everywhere.
One of the biggest downsides was cleanliness. The restaurant seating was old and stained, making it feel unhygienic. Shockingly, we witnessed a cleaning staff member using water from the toilet basin to mop the floors in the room. When we questioned her about the bucket, she explained it was just for squeezing the mop. This is completely unacceptable and raises serious sanitary concerns. Also having "do not disturb" sign would be great.
Overall, while the location is good, the hotel needs major improvements in cleanliness, comfort, and food variety.
Nicola Mander
Excellent service from friendly staff throughout.
Rooms basic and clean but everything we needed. The sofa bed could do with replacing (not the most sturdy or comfortable) but everything else was good.
Lovely pool area, freezing cold water when we visited in Feb! We struggled to get sunbeds one day, but just sat by pool bar.
The small kid's park, the multisports area and the entertainment team were all great.
Location is fantastic, 5-10 min stroll to the beach and another children's park. Next to a bus stop and plenty of little stores and restaurants.
Always a good selection of food in the restaurant, could do with better labelling for allergens etc.
We will definitely book here again.
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