joyce Tiani
Hotel is clean and facilities are cleaned around the clock during the day. However pool facilities is small for the resident capacities, the pool is crowded . Do not recommend booking the half a board or all inclusive because the food is absolutely not the 4 star hotel standard. The food is like school canteen standard and plus they don’t even give you simple water 💦 ( not included in the meal ) disgraceful. I regretted the money spend for food included in my package as you will find better quality food and similar price just across the road . I will not be coming back here overall not up to a 4 star 🌟 hotel standard unfortunately
Diana Stoycheva
Overall happy with our stay! The hotel is family friendly, staff were kind and polite apart from the lady at the bar. The hotel is 50 years old and looks exactly like that, needs renovation and decorating doesn't look 4 stars. Rooms are OK, very clean but again everything is just old and not that exciting. Pool is very small, definitely not the cleanest, but with very nice and warm water. NOT ENOUGH sun loungers and everyone reserves them very early in the morning and then it's impossible to get one. Unfortunately our neighbours next door were smoking weed every evening and it smelled horrible and then another people came to that room and apparently the walls are so thin that we've struggled to sleep because of their crying 1 month old baby.
Sharon Smith
We booked this break through Love holidays and didn't expect too much and we was right on arrival our room wasn't ready even though the couple who checked in at the same time did get their room key straight away
our room was at the back and our balcony faced a wall they room had been given a make over at some point but had tiles missing from the walls, faulty taps and marks to the walls. we could easily get to any other room on our side of the floor from climbing over the balcony which left us for a security issue.
The hotel catered for the German holiday market, there was little information for the british holiday makers we where not given any information on the facilities within the hotel nor any information on things to do in and around Santa Ponsa.
The food was very poor, often cold and although there was a great selection of cold food Pork was the only hot meat served daily, the vegetables where over cooked and any left overs where reheated and served at breakfast. The staff in the restaurant hovered round like flies and if you emptied a glass or put your folk down the plate was removed.
The pool is small and noisy being near the road but as we where on the 5th floor we ventured onto the roof top area.
On our last day the cleaning team entered our room at half 6 even though we weren't leaving until after lunch and we where told it was a mistake.
Would we go back Santa Ponsa yes this hotel definately not
Marian Bors
The hotel is in a very good place, food is not that much choice on lunch but if you are not fussy is good, evening and breakfast they have enough to choose from . Rooms are ok , drinks are not that many choices on all inclusive, some of the personnel need a bit more happiness and to smile and talk to the customers nicely. The lady's from cleaning awful 😔, the cleaning it means changing the bin and making the beds and in some occasions changed the sheets as well and changing the towels and that is it, not brushing or hoovering or anything else , the lady's on the reception they were trying their best . The roof bar is bollox , even if you have all inclusive you have to pay there and the cocktails are awful, they have Corona beer just on the menu not on sale , they sell just local beer which for me was ok but not for my friend, single thing I liked on the roof is the view, the view is amazing 😍 , that why I went on the roof nearly every day for a week and pay the Money for rubbish cocktails just for the view. The location is perfect, plenty of restaurants and shops around it
Steven McAulay
The room was ok, a decent size for 2 people. The bathroom was nice but the shower was problematic. If you didn’t shower directly under the head then the water ran out and into the bathroom and room, not really what you want. The service and staff were very helpful and friendly. Food wise it had it’s days, nothing to write home about.
The town is about a 10-15 minute walk. Nightlife is predominantly Irish pubs with live music, if you’re into that then bingo. The area is mostly English speaking with a few Germans and other nationalities scattered around.
I’d say it was a friendly place and meeting people isn’t a problem but a very typical British environment and holiday area.
My Booking
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