Bogdan V.
The amenities of this hotel are amazing! The beach is not so welcoming and that's a pity but the pool is very nice. We had our room upgraded from a garden view to a pool view. The Half board service is wonderful. The variety of food and the service delivered it's top quality. I will come for sure if I visit west Crete again.
Jason Stokes
This is a nice hotel, it looks very impressive. Food both breakfast and evening meals are varied and good. We used one of the restaurants on site one evening, and that was very good. Everywhere is clean, tidy, and well maintained. We had a room with a swim up shared pool because we wanted our own space without the usual sunbed issues. Unfortunately, the patio and pool area was completely in the shade from about 1pm. We found the buffet restaurant area very loud, and it would have been nice to have some dress restriction in the evening. The tea and coffee wasn't refreshed after the 1st day, but water was supplied. Overall 4 stars.
F Clark
The hotel was lovely in general, big clean pools, lots of loungers, delicious and varied buffet. Having said that, we had several little niggles that added up to an overall okay experience. Firstly, we'd paid up for a private pool and unfortunately the room we were given never got any sun so the pool was freezing and we didn't use our private terrace (we were there in mid-Sept and it was only 20-24 each day with a cool wind so shade wasn't appreciated like it might be in summer). We told the reception about this and they insisted every room got sun, as if we hadn't stayed there and known...?
The hotel also didn't seem to encourage or support refilling our own bottles. We asked where we could do this and were given three new plastic bottles instead. We eventually found a cooler in the gym, but would have been nice if they promoted this more to save plastic waste.
One perk they offer is a pillow menu, but we were told it was "unavailable" during our stay. They also claim to offer a transfer to the airport, but we were told that was only if we stayed a full week. Staff were nice enough, but fairly unhelpful. We were often met with "I don't know" or shrugs when asking for things.
Perhaps we got unlucky, esp. with the room and private pool we hardly used due to lack of sun, but we don't feel we got value for what we paid and wouldn't go back.
Amanda Rogers
As I have a health condition I was looking for a good quality hotel in a quiet setting with easy access to good quality meals, I found this in the Avra Imperial hotel. My room was in the Residence Collection (Adults only) which was lovely and quiet with a stunning large pool, plenty of decent seating and restaurant/bar. I was upgraded to a room with a plunge pool and loungers, which was great as I spent a lot of time on my room's terrace. The reason I gave 4 stars for service and not 5 is that the staff who delivered room service, which i used several times, were unpleasant. This was in stark contrast to the rest of the staff, either reception, restaurants/bars or concierge who were extremely helpful and pleasant.
Tom Daley
Great experience, stayed here for a week in the Residents Collection. It was a pleasure, the staff were attentive and the place was clean, tidy and well designed. We were greeted with complimentary food and mini bar upon arrival which was greatly appreciated.
The only drawbacks were the cats making noise at night and it seemed every pane of glass on the buildings balcony’s (not the windows) had been scratched around the edges. But both of those are very minor and certainly do not take away from my experience in the slightest.
My Booking
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