André Hohmann
This is a wonderful hotel for a family vacation. It is located with a great view of the mountains on a wide sandy beach with shallow water which makes it perfect to enjoy the sea.
The hotel is set up like a village inside of a park and has several large pool areas which are really pretty and well-maintained. The rooms are very nice and well kept, every building has only two floors so each room either has a terrace or a balcony and is rather quite and sometimes even surprisingly private.
A little drawback for a vacation with small kids is that none of the pools are heated. Even the small indoor pool is a bit chill which is nice for adults but not so good with kids. Also a minor point is that the hotel is split into two areas by the main traffic road but there is a tunnel between both parts and there is hardly any noise from the street.
The food is really good and on the upper range of quality for hotel buffets. The bars are located nicely and quality of drinks is also good. The hotel offers a kids club, a paid mini train to two nearby destinations and private beach access. There are also small shops and a mini supermarket in the hotel as well as a rental car office.
Only minor drawback is the service - the staff is friendly but sometimes takes quite some time to notice the guests and their orders as well as setting up tables.
Overall, this is a really great place for a vacation in Crete.
Julien A
This hotel is definitely not up to 5-star standards. If you're accustomed to staying in 5-star hotels, you'll likely be disappointed.
While some aspects are good, many fall short of what you'd expect from a 5-star experience. The location is nice, with a good beach and plenty of loungers available. However, the food is mediocre—I don't understand the positive reviews. The menu is repetitive, the quality is average, and the desserts are poor.
The waitstaff, especially the male servers, are rude. I often felt like I had to apologize just for requesting water or coffee. The main restaurant feels more like a cafeteria, with tables packed closely together and music that is too loud.
The pools are okay, but they don't seem very clean. The water is always murky.
The rooms are okay, but they don't meet the standards of a 5-star hotel. The cleaning staff do their best, but it seems like they are overworked.
AMY STRAFFORD
Fabulous hotel. Less than an hour from the airport. The staff are all so hard working and friendly. We had a pool view room, a family suit. Plenty of space in it. Would have liked a bit more privacy as we had a teenager with us and she struggled with anywhere to get dressed as it was open plan. But a lovely modern and clean room.
Food is amazing. Every meal meal
was delicious. The pools were the perfect temp, and lots of pools with loads of loungers. Never a problem getting them in the morning.
We liked the pool by the beach and the restaurant here is great for breakfast and dinner. We liked lunch at the main restaurant.
Animation team work hard, Koko was our favourite. And the entertainment by the beach bar was good every night, Andreas was our favourite.
Would highly recommend it. We didn’t want to come home.
Max Traveller
Fantastic family friendly hotel with a beautiful beach!
We've visited Pilot Beach Resort two years in a row with our very young children (1 and 3 years old) and it's been a wonderful experience both times.
The beach is amazing, clean, safe and with (most of the time) calm waters. It’s ideal for families.
The rooms are as shown in the pictures and being close to the beach is definitely worth it.
The buffet options at all the restaurants are excellent. The appetizers and main courses are always well-prepared and there’s something for everyone. However, for the desserts, only a few really stood out.
The kid’s corner restaurant is great, it is open during the day until 5PM. In 2023, we noticed it was a bit dirty but they’ve made more efforts in 2024 to keep it clean. The variety of food for kids is fantastic, although I wish they had boiled vegetables in the buffet options (like in all the other restaurants).
The staff is wonderful, always friendly and accommodating to families. Over two years, we never had a single disappointment with the service.
There’s also a new playground near the football grounds for kids aged 3 and up, which is a fantastic addition! I only wish they had something there for children under 3.
Almost every night, there are 2 to 4 events or shows, all worth attending. Our kids especially enjoyed the mini-disco and magician shows.
On a practical note, we had to visit the nearby hospital during our stay and the staff there were excellent. We felt very secure and the doctors were professional and attentive.
Thank you Pilot Beach Resort for giving us amazing family memories! We came here twice during a time when we desperately needed rest and fun with our little ones and both visits exceeded our expectations!
Mr Clean
Really nice beach resort with several restaurants, pools and an amazing beach.
Rooms and the overall look of the hotel is a little outdated, but they have a great Kids program and animation.
My Booking
