Catharine Wansink
We had an incredible stay at "out of the blue"! We booked a standard room, but were upgraded to a junior suite. That was unexpected but great. The staff was very professional and kind. The food was very good and varied. We also found plenty of vegetarian options. One small thing to note is that the pools aren't very deep. The water barely comes up to your waist. This is fine for lounging in the pool, but if you really want to swim you're probably better off going to the beach.
Valerija Mačinković
⭐️⭐️⭐️⭐️⭐️
Wonderful Experience and Amazing Staff!
We had such a lovely stay, and a big part of that was thanks to the incredible team. A heartfelt thank-you to the ladies at the spa — you made our visit so relaxing and special. And a very special thank you to Kostas at the reception. From the moment we arrived, he was welcoming, professional, and always ready to help with a smile. He truly went above and beyond to make us feel at home and help us in any way he could. Your kindness and attention made a big difference in our stay — thank you!
Yeelen Knegtering
For a 5 star, the maintenance level is not really up to good standards. Cleaning could also be improved, mainly in bathrooms.
With regard to food options, on breakfast and desert they offer very limited to no gluten free options, which should be improved.
Staff is friendly, location is lovely.
Melina VATINEL
It is a fantastic hotel with amazing staff, excellent food, stunning gardens, in a very beautiful small village on the sea, about 30 min by car from Heraklion.
Thank you so much to all the lovely people of the hotel for our unforgettable vacations!
Amber
Stayed in this hotel for two weeks. Here's a summary of how it was :
The hotel is located right between a bay, it has a private beach and a more public beach, it's very nice, no complaints about that. There's a bar at the private beach and it's wonderful.
The rooms, outdated. Half of the electrics didn't work, hard beds, broken toilet, mold.. It's not the best, at all.
The resort itself is fine, however not for those who are less physically able. It's quite a bit of a walk to get anywhere, and it's a steep walk. Dangerous slippery roads. A good option for this was to ask the staff to come pick you up with their golf carts, they drive around the resort all day. Very convenient. No complaints.
Breakfast is absolutely amazing, no complaints. Lunch, even better. They had a delicious lunch buffet. Dinner was disappointing at times, however they changed it up a bit every day, making it better. Some days they had fried chicken, other days it was more of a salad and vegetables thing. Not the best. Quality of food is fine. Again, no complaints for breakfast and lunch.
The area around the hotel is a bit.. Basic. There's not much shops and you have to rent a car to get further away. There's a beach though, and Heraklion centre is closeby, 30 minute drive.
Swimming pools are accessible and calm. Enough beds, no war over laying towels down. Clean too!
The staff? Some staff are really nice and talkative.. But we've only seen that once or twice. Staff have an angry look on their faces and aren't really down for a conversation. There's this manager in the restaurant, constantly chasing staff and correcting them. Honestly, making it more stressful for them. He tries to act all friendly, but it's really off-putting. He shouldn't be getting involved with waiters.
A waiter dropped a glass on the floor, but this manager stood by, pointed at it angrily and did nothing else.
Entertainment was pretty non existent. Every Saturday and Sunday night there was an older gentleman singing songs, not really sounding like he spoke English haha. Besides that we didn't really see any entertainment.
The beaches are lovely, so is the resort. But it's definitely not 5 stars. If you wanna go out and see things, either rent a car or go somewhere else. This place needs an update and perhaps staff that need more break time, they look exhausted. With a manager like that, I would be too.
My Booking
