Out Of The Blue Resort

Mel Carlton

What and absolutely beautiful place this is, along with friendly helpful staff! Just spend 2 amazing weeks there celebrating my 60th birthday. Everything from arriving to leaving was perfect. The atmosphere is so relaxed, the food was lovely the speciality restaurants are a must to visit, we ate at the Italian and the Greek ones, we enjoyed them so much we ate a 2nd time at both. The scenery is beautiful, not only in the hotel grounds but beyond. Would we go back? In a heartbeat

C Cojocaru

We paid €2160 for our holiday at this 5-star resort. Unfortunately, our first impression was very disappointing. We arrived late at night, around 10 PM, and were given a room that smelled strongly of dust and mold, more like a 1-star room. With a 1 year and 3 months old baby, it was very difficult to spend the night there. The next morning, we went to the reception to ask for a change. At first, we were told to wait until 11 AM, and then again that no other rooms were available until the next day. With three families and small children, this was unacceptable. After insisting firmly, we finally managed to get different rooms. However, the attitude of the receptionist was unprofessional—he even raised his voice and told us we had booked the cheapest rooms, which was not what we expected from a 5-star hotel. The accommodation facilities definitely feel old and in need of renovation. On the positive side, the food was truly exceptional, and the chefs were outstanding. The restaurant staff was kind, attentive, and always ready to prepare special meals for our child with lactose and gluten intolerance. The beach was beautiful, with amazing views, lots of greenery, and everything was very clean. The housekeeping ladies were also very sweet and helpful. Overall, the resort has wonderful potential thanks to its location, food, and staff in the restaurant, but the rooms and reception service need major improvement.

Ilona

Absolutely everything in this hotel is perfect! The food is simply outstanding – always fresh, delicious, and prepared to the highest standards. Every meal feels like fine dining! The variety is incredible, and the late dinner service until 12:30 AM is such a great bonus. The restaurant staff deserve special praise – they are truly amazing! So kind, professional, and always smiling. The service is beyond excellent – they make every guest feel special and well taken care of. The atmosphere is wonderful, the reception is always helpful and friendly, and everything here is top quality. Without a doubt, this is the best hotel in Crete! Highly, highly recommended!

Larisa J

We were generally very pleased with our stay at Out of the Blue Resort in Crete. We were kindly upgraded to an en-suite room with a shared private pool and a secluded garden with loungers. The suite was very spacious, beautifully designed, and the housekeeping was excellent. Customer service was good, and it was easy to book à la carte restaurants. The ladies at guest services did their best to assist with reservations, and each restaurant offered a unique design, a balanced menu, and attentive service. The kids’ club facilities were also very impressive. Our 2-year-old loved the kids’ disco, but the volume was often higher than comfortable for children, and staff didn’t adjust it despite parents’ requests. Entertainment, however, felt a bit underdeveloped and was not available every day. On the positive side, the spa is highly recommended, and the resort is a wonderful place to unwind. Yoga lessons were enjoyable, though offered only three times a week and scheduled at 8 am, which unfortunately coincided with breakfast time. The beach is not the strongest point: the public sandy beach is quite narrow and lacks facilities, while the private beach has good facilities and a nice bar/restaurant for lunch but no sand (although the water was very clean). My only real complaint is that hot drinks like coffee and tea were not included at lunch and dinner in the buffet restaurant — surprising for an all-inclusive resort. Also, the landscape is quite hilly; although golf cart service is available, it can be hard to get one at busy check-in/check-out times, and waiting can take much longer than the 5–10 minutes promised. Walking is often faster, but those with mobility issues should be prepared for delays. Overall, this is a beautiful resort with excellent service, impressive facilities, and plenty of opportunities to relax, with just a few areas that could be improved.

Ugnė Krasilnikova

We chose this hotel because of its beautiful natural surroundings and great location – which turned out to be the only truly positive aspect of the entire stay. Unfortunately, everything else was a major disappointment. The hotel advertises itself as a 5-star property, but in reality, it doesn’t meet even a 3-star standard. The photos online are misleading – they look nice but don’t reflect the actual condition of the place. For this reason, we are attaching real photos showing the true state of the hotel. ⸻ 🧼 Cleanliness and Room Maintenance: • Floors were mopped daily, but only superficially – even on the first day, our socks turned black after just 5 minutes. • Sinks and bathroom fixtures were cleaned only on the surface. • The toilet seat in our room was broken. • Shower gel and shampoo were not refilled until we disassembled the dispensers ourselves. Only then, upon request, were they replenished by housekeeping. • Mirrors in the room were rusty and unmaintained. • The minibar was not restocked daily, contrary to what the tour operator claimed. It was only done upon guest request. ⸻ 🚽 Public Toilets: • Toilets near the main restaurant were in poor, dirty, and partly rusted condition. • The gym toilet was in terrible shape – basically just an unfinished wall and no usable mirror. • Beach toilets were in extremely unsanitary condition. ⸻ 🏖️ Pools, Surroundings, and Sunbeds: • Pools were unsanitary, with blackened walls, missing tiles, and general grime. • The kids’ pool was dirty and the painted surface was peeling. • Sunbeds were torn – some were completely unusable. ⸻ 👶 Children’s Entertainment: • The only activity for children after 6 p.m. was a short 30-minute mini disco. • After 6 p.m., there were no activities for kids at all. Pools with slides closed at 5:45 p.m., and the playroom and other facilities were also shut down by 6 p.m. ⸻ 🍽️ Food: • The food was decent, but extremely repetitive – the same choices every day, which became boring quickly. ⸻ 💶 Extra Charges: • We were not informed in advance about additional charges. • Upon arrival, we were required to pay €35 per person, including for a 4-year-old child, which seemed unreasonable. ⸻ 📸 Conclusion: This hotel does not meet the standards of a 5-star resort. The maintenance of both outdoor and indoor areas is clearly lacking, with many facilities left damaged or neglected – and in some cases, even unsafe. Beautiful nature and good weather were the only redeeming factors – but you can find that even in a more modest, cheaper hotel without the misleading 5★ label. We are attaching real photos so that other travelers know what to expect.