Jodie
I don't know how this hotel has the high ratings it does...
1. Rooms don't have aircon, and its NEEDED in the 30+ degree heat. I was so sleep deprived and dehydrated that I debated going down to the beach and sleeping outside! You can rent an aircon box from them, but the audacity to use that to con more money out of guests is a joke. You have to have your door wide open for a bit of a breeze through which isn't ideal when you've got your belongings out in the open for anyone to walk in and take.
2. Rooms are dirty and in desperate need of TLC. The maids do a great job and hats off to them for it, but the rooms are lacking.
3. EVERYTHING in this hotel is used as a threat for a fine. Don't speak loud, don't have fun, don't switch the TV on in case it breaks, don't let your child play with a floatie by the pool, or you'll be fined hundreds of euros.
We wound up leaving after a few days and going to another hotel for the last week of our holiday. Never in my life have I had to do that, and I've stayed in some really questionable places before. I wasn't expecting much but I expected to be comfortable at the very least.
Maggie Maxwell
Fabulous for a holiday, you're in las Americas but a short walk from Los Cristianos, the pool area is excellent & prices at the bar very reasonable! The bartender (Tom?) Very attentive & always smiling, lovely guy! & a bit of eye candy 😂I'd definitely come back.
Karen McNeill
Myself and my friend had a fantastic holiday. The hotel suited our needs perfectly. We chilled by the pool and ate at the pool bar with no complaints whatsoever.
We would both definitely return.
Frank Camper
Not the worst hotel by any means. The noise from other guests wasn't an issue for us as you expect that in a holiday resort area. Those complaining about that might need to try book their next holiday in an area that isn't a beach party holiday type area such as Tenerife. What I would fault about the place is the ridiculous charges for damages. Such as a broken plastic chair costing hundreds. You can buy these chairs new for £15. No TV signal at all in our room. No air con at all in the room (only a fan which blows the warm air around), but we knew about this from previous reviews anyway. Road noise isn't bad at all, that's just the 7pm bedtime crew that's complaining about their beauty sleep being disturbed. Safes in the room cost extra. Beds were acceptable. For the price, we done okay. Never really spent any time at the hotel other than to sleep and to have a 20 min swim in the pool one day. Just make sure to be respectful and read the paper you're signing on arrival (they actually gave us two terms which both had different pool times on it), this costed us an hour of pool time. Laying having a drink and the lifeguard told us to leave, never even allowed me to rinse the chlorine off myself and insisted I walked into the lobby wet despite the hotel putting a sign at the door telling you not to enter when wet 🤔. Just seemed like he wanted home. Would have been nice to have been told the pool closes in 10 mins then a whistle when it closes. That way you're prepared and you don't need to quickly grab all your things and drinks and evacuate immediately. Felt kind of rude. Apart from that, it was acceptable.
Peter Banjoo
Do not book this hotel
You can't fault the staff, but I would not recommend here
The room and hotel itself is fine, the problem is the noise from other guests and the road
Other guests , mainly large groups of seedy boozy brits abroad , will be yelling at night, blasting horrible dance music on balcony and yelling , swearing loudly by the pool and from their balcony, boozing as soon as pool bar opens, shouting in corridors, etc etc... lobby area having groups of clubbers and drunk british hooligans coming and going from the clubs
I've never had worst nights sleep than my time here
And the noise from the road ! Holy he'll, you've got motorbikes, loud cars etc roaring past your window.. and the street has hordes of drunk brit youths thinking they're the funniest people on earth shouting, jeering , arguing and yelling all night from the street.
My Booking
