Jack Forrest
I had a lovely stay here. I visited with a friend and stayed 4 nights. Location is great, only a short walk to the centre. The only thing worth noting is that we stayed in the off season which meant the outdoor pool was closed and the aircon only blew hot air, not cold. Neither was a problem but it’s worth knowing. Overall it was a great stay and I’d definitely come back.
Raphael Cameron
Well if you just have to stay in Palma for a day or two it's fine but this definitely isn't a 4-star hotel. Gym is well equipped and the massage is good, the rest is.... We'll, not bad but pretty far from good. Wouldn't recommend it to a friend if I put it that way.
AC in the room didn't work as well so it's like sleeping in a sauna and it's not even hot outside yet...
Niamh Slevin
amazing hotel but small improvements could be made. the staff understand what customer service is and provide a top notch experience. every single person i met was so friendly, especially the lady who was cleaning on the second floor on 7-8 of april. i dont have any spanish and she didnt have much english but she was still able to show her fantastic attitude so just goes to show. the gentleman who checked me in was very kind and let me check in even though i arrived ridiculously early (11am). all other reception staff i encountered were full of smiles. one free spa entry was included in my stay and it was well worth it. the spa itself has multiple amenities included a heated indoor pool. my one note is that it seems to be in need of a deep clean and some maintenance work. the pools (outdoor and indoor) are both wherlchair accessible with chairs that lower down into the water, i have never seen this before and i thinks its fantastic. my room was lovely for a one night stay however it was right above the staff smoking area so the smell of cigarettes is permanent, luckily im a smoker myself so this wasnt a big issue but might affect someone else. the lady who was working at the pool bar on 7th april around 4pm was so lovely and to me is the definition of excellent customer service; able to have a chat and has a lovely and friendly personality, i asked the manager and he told me her name was carmen. breakfast staff very nice. the lifeguard on duty today 8th april (martina?) was so kind and spoke so kindly with myself and a small child who was also enjoying the pool. it was so refreshing to see how she interacted with him in such a nice manner. she fished his tennis ball out of the pool like 10 times and was still very patient with him.
the only major issue i had was in my bathroom where there was a big hole in the ceiling exposing pipeworks. i did not complain as i imagine its just a simple mistake from the maintenance technicians however it should be fixed for the next guest, please see picture attached. the pool was also absolutely freezing! but thats just the time of year so cant complain.
food at breakfast was fantastic, such a wide selection including churros! and the bacon was the best ive ever had. the iced coffee with the icecream scoop was so yummy.
i thought the luggage room was a bit strange until i noticed the security camera, its down in the basement and they give you a key to access the room with everyone elses stuff.
check out is 12 but i was invited so spend as much time as i like at the pool after checking out, another sign that the customer experience is at the top of their priorities.
over all i think this is a great hotel and it is mostly down to the staff, they are clearly happy to be working there and thats always something you want to see.
i would recommend this hotel to anyone.
Tim Pritchard
Lovely hotel with really excellent staff. Modern rooms, nice pool. Easy walk to town. Very reasonable price for the quality. Would stay again if visiting Palma.
Tavishi Matthews
Sensational hotel on a wonderful island. Excellent location. We caught two buses from the airport and the hotel was a short walk. Super professional and helpful workers. Great room. The buffet breakfast was better than I ever imagined. Highly recommended.
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