Shaun Nobles

We had an amazing week here. Could find a couple of little things wrong with the rooms. But lovely beds, beautiful shower and nice balcony. Most of the staff were fantastic. Italian restaurant manger up himself and a couple of bar staff wanted tips to serve. Setting and location was lovely. Entertainment staff great, cleaners really nice and available all day. Really fantastic holiday. Food beautiful and loads of choice

Shirley Dai

Second time to be here. We booked privilege room and it is really nice for a family of four, lots of room plus a private back yard with hot tub. Food is ok but I’m not picky with it. Beach is good and if you have kids who are interested in sea life, they have lots of areas with rock where you can explore and find some creatures. Will definitely come back again. Can say it’s one of my best experiences in Mexico in the past 10 years.

Pascale Méra

Marin was our waiter at the Grill and was so pleasant and helpful. We had a great meal and enjoyed the evening very much. So glad the reservation system worked for us this morning! The hotel is clean and the staff are very friendly and helpful. Food variety was good and the food in the reservable restaurants was very good. Concierge and customer service gave great suggestions. Thanks to Ernesto, Jess, Rafael Monica and others. Some things we didn’t love: beach is very small, never got a chair because people put their towels on them by 7:30 am, swimming space is very limited. Not the nice long white sand beaches you would expect on this coast and not like in the photos of the resort. There are big brick barriers in the ocean that don’t show in the photos. Turns out they are to protect the coast line but it really puts a damper on your holiday when you can’t go past them to swim and they are quite a visible barrier. Was disappointed that we couldn’t kayak beyond the barrier. Would be better to see that ahead of time in the pictures. Also the beaches are close to the noisy pool and bar so nowhere to escape the noise on this resort. We left the resort every day to find nicer beaches and snorkeling. The B-loved restaurant is only for executive members and I don’t remember seeing that when we booked. Restaurants are hard to book so don’t expect to get one every night. Buffet restaurants are good but very noisy. Also the cleaning or maintenance crew go around at 11 and midnight with really noisy trolleys that woke us and others up. People were also noisy getting back to rooms and so we didn’t sleep any earlier than midnight every night. Getting back to the good things - was here for my birthday and the staff did something special for me. Really appreciated it.

Maryem Mekky

Horrible experience. The walls for the rooms are paper thin. Very loud with the windows and doors closed. Things are disorganized. The website for ordering food glitches and does not let you adjust the number of people. We had to change rooms because someone was harassing us. They said the room would 100% be ready by 3 but we could check in earlier at 2:30 to see if it was ready then. Had to go back twice and it wasn't ready until about 4. Overall terrible experience. The only good thing I can say is that the people working at the buffets were generally nice and professional. Beyond that, there's nothing good about this place and I would recommend you spend your money elsewhere.

Lilly Rush

Jared from entertainment was so fun and nice! Beautiful beach and views. Restaurants were almost impossible to make reservations for, but food was good and they were very cognizant of food allergies and dietary restrictions. Rooms were spacious and clean, but didn’t have many outlets. Overall a great place for a good price!

Sami Abu-El-Haija

Food is decent overall. However, we got a long hair baked inside of the pastry (at the Grand buffet breakfast). The pools were not heated (not very clean either). The room wasn't very clean (top shelf has SO MUCH DUST) and we saw ants and spiders. heating unit does not function (we came here in December and a notch of heat through the night would have been ideal). check-in took about an hour. Restaurants are usually somewhat empty yet any simple order takes about 45 minutes to arrive. We checked out a day early because we didn't get the 5-star experience that we expected. To top-it off, the check-out process was not smooth. My wife took off her resort bracelet at the room as we exit. They wanted to charge us for not having it on check-out. We said "we will not pay, we are leaving". They said we will not be able to leave the resort. We called 911 and things got resolved (thankfully, we are US Citizens though we never wished we would play that card). Lastly, they will ask you to become a member on your first day. I advise against it (or at least, schedule the tour for your last day not your first day, perhaps your experience will be better than ours).

Prashant Jolepalem

This is a very mid tier resort that is a 4 star hotel at best. There were many disappointing interactions with hotel staff throughout my stay and I have a laundry list of things I was not happy about. I’ll provide just a few highlights: It took forever to check into my room, no joke like 50-60 min standing at the front desk with a little kid after a 9 hour travel day. Just wanting to get to my room and relax before dinner, I was then forced to listen to a membership sales pitch. I politely declined about 6 times but he gave the hard sell and he kept asking me if I was sure that I didn’t want to find out more, after which I was less polite. The room we checked into was pretty dirty. Dust mites in the corners , wet floors , stains on the bedsheets. I asked for a roll away cot for my son and it had very clearly visible dust all over the frame and dirty looking sheets. I would never let my child sleep on something like that. The second bed they brought was also dusty, and when I checked under the mattress cover I found a creep looking live insect , I think a centipede. Obviously I wasn’t going to trust another roll away bed from them. I complained about the above to the manager and they offered another similar room and two spa services as compensation. The room was not available until 4pm the next day and the process to get our luggage shifted and get a new key was very convoluted so that was a big inconvenience. The manager said she would book the spa services for us , but did not. By the time I found out she didn’t follow through the spa was completely booked. She offered $100 off my stay which was a an absolute joke so I didn’t bother to respond. We did get a late check out for a $50 fee , but the least they could have done was given us that as a courtesy. Many of the staff were not exactly courteous and even openly showed annoyance with many of my extended family staying here. I would never return to moon palace grand or stay at another palace resort

Ameera M.

I just returned from a five-night stay at The Grand, and it was quite the experience! The resort has incredible restaurants, with the steakhouse being my absolute favorite. I went with a group of friends to celebrate a 40th birthday, and we had an amazing time. That said, staying for so many days felt a bit long—it’s definitely ideal if you love lounging by the pool or relaxing on the beach. The drinks were decent, though some of the soda was a bit off, but the staff and service were top-notch. Overall, I’d definitely return to this resort for another getaway!

Farid Toub

I am on my second day of a 1-week stay at this resort and already regret coming here. I’ve been to multiple similar resorts that cost the same. Here are the issues: 1. Long lines everywhere. Average wait time for breakfast and lunch at most of the restaurants is 1 hour. Some of the restaurants on the edges of the resort have little wait time but you need to walk far or get a shuttle to take you there, which sometimes have a line as well. Dinners you can make reservations. 2. All family pools are very outdated with old beds and are not as nice as other similar resorts. The main water park is VERY outdated and like an old dirty children’s park. It is open to all other resorts within the same company so crowded and smells like sewer. The Adult-only pool is the only nice pool at the Grand but not open to families with kids. 3. Major sales tactics to sell you on memberships. Invited us to an exclusive breakfast on our first morning without telling us about it being a sales meeting. After breakfast, they gave us a nice tour which quickly became a sales meeting. They would not let us leave for 3 hours. Absolutely HATED this because now you realize that after spending $10,000+ for a 1-week stay you are not even getting a third-class service here. 4. Rooms are okay but I’ve stayed at nicer places for same money. Would not stay at any of the resorts that belong to this company again.

Paul Beyer III

Great trip! Excellent service! Great food! We always felt really well taken care of and safe. Thank you for allowing us to visit. Keep up the great work. We were there during Hurricane Helene and had to rearrange a few things but they got things handled in a timely manner and kept all of us safe. Highly recommend!