JaeHwa Jang
It was a bit busy season so that everything was late. We'd paid for premium but till I raised an issue, the reception didn't give me the upgrade. Also I understood the reception was busy all the time, most of them were really helpful but ONE wasn't. I was very offended and had a complained, but she wasn't change. No bother.
Room was clean itself but bed was a bit smaller than normal. Resort was big enough so many place to play. Food is under expectation. 😱
Dave Corry
Not 5 star as advertised, more like 2 star.
Food was terrible, whole family had upset stomach every day.
All family's are placed at the very far end of the complex which is a 15 / 20 minute walk up hill just to get to reception or the restaurant, not good when you have young children and the temperature is over 40 everyday.
Not for families with young children, nothing to do for kids during the day.
Night time entertainment is some guy playing YouTube videos on a big screen and a 20 minute sing along for kids, and that is it.
All inclusive selection of drinks is very poor and limited, anything decent you have to pay for.
Wifi cost £100 for two weeks, don't even pay that much at home for 4 months of broadband- shocking!
The male staff on reception during the day are unhelpful and very rude.
They have an on site shopping mall in the reception which is just an over priced corner shops selling milk for £7.00 for a small carton and a small bottle of water for £5.50 rip off!
Only positive is the staff who work on housekeeping, do an amazing job, and will go over and beyond to help you with anything.
As for location, the complex is built next to the sea with nothing around for miles just sand and waste land, so no sightseeing if you wanted to explore the local area.
Don't waste your money on this place and book somewhere else.
Danijel Milovanovic
Strong non-recommendations for Hotel Stella Garden!!! The service is very unfriendly, the internet is extra, and if you paid all inclusive, all the services in the hotel are extra, they refuse to let the drivers enter the yard to pick up the guests if they need to go to the city, the hotel taxi, also the excursions are 5 up to 6 times more expensive than locally, for example to Senzo Mall local uber charges 2e, hotel taxi charges 15e, the food is terrible, inedible, has a disgusting smell and taste, it is not emphasised that the restaurant you have the right to visit 2 times a week is actually in Stella Beach , to which you have to go by bus, food on the beach also disgusting, the glasses are dirty, the hotel market charges a higher exchange rate than the real one, charges for things that you can find in the market outside the hotel for 0.3e, they charge 2.5e, the entrance to the beach is 500m long and all this without exaggeration! we have been to other 5 star hotels, this is nothing like it. unlike those hotels, this hotel is not for more than 3 stars. The safe in the room is constantly broken, the refrigerator does not work, for the repair of such things, we waited for them for 20 minutes for the safe even though we emphasized that we urgently need to leave the room, we begged them for 3 days for the refrigerator, they changed it only after we threatened that we will have to change the room! all in all, for this price you can find much better hotels, with much better service.
Gary Oleary
The hotel is reasonably priced but as per the other comments the restaurant is pretty awful, it’s always so busy you have to jump in someone’s seat when they leave, queue for drinks and the hot plates and the food was mediocre at best. The pools are pretty good and the grounds were clean and well kept but we definitely wouldn’t be going back.
Richard Brewster
There's nothing terrible about this hotel, but nothing great about it either, It is average at best. Food bland, dry and not very tasty, But it is adequate. You won't starve.
Staff a mixed bag, some really helpful, others look like they'd rather be anywhere else on earth but here.
Hotel is very clean, that is one positive. But there are few others
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