Polina Yurchenko
This hotel is by far one of the most incredible experiences I've ever had. Everything is just perfect and screams luxury. The stuff is friendly and helpful. Animals walking around the territory will boost your mood each time you pass by them. The beach is just breathtaking! Clean, well kept and beautiful. Food is very delicious, as well as the drinks. I don't know what to say more, I am absolutely delighted with this resort and I would definitely come back!
L
I’m just a nice mom wanting to travel with My family. We wanted a chill vacation. I normally don’t write reviews because I find it a hassle but really felt like I should. Do not go to this resort!!!! despite what the responses say —-while they seem nice, it is not true. My family as well as half the resort got food prisoning. I even got food poisoning twice !!!!
They don’t clean their vegetables in clean water, which is what gave everybody food Poisoning. If you want beautiful beaches, it’s great but if you wanna be locked in your room suffering feeling like you’re gonna faint roll over and never wake up then go for it. I do NOT recommend. Do not waste your money. They weren’t even sorry that they food poisoned half the resort And they won’t even admit it. Half the resort was empty because everybody was sick in their rooms!! do not go!!!!!! Dr was also very corrupt and needed multiple Forms signed just to get a temperature checked or a sanitary wipe. It was super sketchy and I will never ever go back. I’ve been to Punta Cana three times and always had good experiences except for this. Save up for club med WAY better.
Lilia Zestrea
The room was full of mold, and the first night was terrible to sleep in due to the deep smell of mold. Additionally, the air conditioner blew directly onto the bed. While the room is spacious, this does not make it comfortable. The temperature in the room was around 15–16 degrees, and any higher would intensify the smell of mold.
Another issue was the food. Not all dishes were thoroughly cooked, and many of us experienced severe discomfort.
Part of the property had a strong sewage smell, which was also unpleasant and uncomfortable.
At guest relations, a staff member was unhelpful. When I reported the issues with the food and room, she suggested buying supplies to resolve them myself. After spending so much money on this hotel, it’s disappointing that basic amenities like tea are not provided, nor can you prepare it in the room. The staff even recommended purchasing it from the on-site shop.
On the positive side, the beach is large, and the ocean is beautiful, with impressive waves.
Soraya N
I had the worst experience at this resort while celebrating my birthday.
First, the restaurants are extremely far from the rooms. It took 15 to 20 minutes to walk to any of them. To make matters worse, the food made me so sick that I had to skip meals every day.
On the morning of my birthday, I went to the beach. When I returned in the evening to prepare for dinner and celebrate, I found that the safe in my room was open. A significant amount of my money was missing! I immediately reported it to the front desk. They assured me an investigation would be conducted.
Shortly after, two security guards and a staff member came to my room. They started searching through my suitcase and purse without asking for my consent. When I questioned their actions, they said I might have misplaced the money. After searching, they left and told me they would continue the investigation the next day.
The following morning, the security guards returned to examine the safe but offered no updates. That same day, I was leaving the country. I went to the front desk to inquire about the investigation, but they told me the cleaner denied taking the money, and they were sorry, and that was the end of it.
Adding insult to injury, the investigation caused delays in my checkout, and I was charged $90 for a late checkout. When I expressed my frustration, the staff was incredibly rude.
I believe I was taken advantage of because I was traveling alone. This experience completely ruined my birthday and my trip.
Lasha Zaridze
I had the best experience during my stay, from check-in to check-out. David at the reception was incredibly helpful and went above and beyond to assist me. His friendly demeanor and attentive service made my visit enjoyable.
I truly appreciated all his efforts and support throughout my stay.