Mary del Toro

The experience was good, the food in all restaurants we tried was delicious. The hotel is small but got everything you need to relax. The staff members were the best. Everyone from the Front Desk, maids, bartenders, etc were super kind and friendly. We felt really good with the treatment received. Thanks so much!

Laura Dowse

Only two days in and it is paradise! The staff are so polite and welcoming. They cannot do enough for you. The entertainment team are lovely, energetic, cheerful and friendly. Mileny is beautiful and really gets you involved(if you want to, she isn’t pushy). There is plenty to do if you want it, and nothing to do if you don’t want to! The food is incredible, so much choice and so fresh! I am looking forward to the next 8 days already 🙌🏻

caroline tosetti

Please stay away from this hotel!! Terrible. From the very first day, the room was completely broken, the mattress was the worst quality, the pillow was horrible, the shower was broken, the TV didn’t work. I complained to the manager and we changed rooms, and again the room was in bad condition The next day, around 6:00 am, the power and water went out!! An entire day without being able to shower or even use the bathroom!!! The food smelled sour! It was a complete nightmare. Thankfully, I was able to find another resort.

Ariel Garcia

Hotel was beautiful and the staff were super friendly and attentive. Really enjoyable experience and the food was great. Erica especially was really great and made our experience at the resort a really enjoyable time. Shout out to her!

Tameishae Williams

This was my first time traveling to Punta Cana. I took a birthday trip from 7/12-7/15. The resort Is marketed as a five star, but that couldn’t be furthest from the truth. I will say the staff was amazing. Miguel at guest services was awesome and Anna at the front desk was also helpful. There was one bartender who is stationed in the lobby, he kept making inappropriate sexual jokes toward my friend and I. He even came around the bar and started to massage us without our consent. I was very uncomfortable. The room was horrible. There was NO AIR! Even after complaining to the front desk. The sheets had blood on them, the room wasn’t cleaned. The shower had mold in it. It was a poorly ventilated room with no car and concern for it. The phone didn’t work. The resort property was clean. But the food wasn’t that great. We tried to eat at the seafood restaurant on Sunday night. We got there around 8pm and they refused to sit us, lying saying they were about to close when they didn’t close till 10pm. The spa was amazing! I highly recommend it. Overall I’ll give it 2.5 stars. The resort is also pretty far from everything.

Kye B

Very friendly staff, superior and huge territory and rooms lots of birds and other animals and a piece of jungle in the middle of the resort. Rooms are also modern and decent size. There is so much to do as resort provides with different activities scheduled for every day, or you can simply chill on the beach or by the pool. We didn’t like the Steak house and Indean restaurant was so so but the Italian one was outstanding! So yeah, my first time in DR and I am so happy my wife picked this resort. Highly recommend!

HazTV

We came here for our **1-year anniversary** expecting a special experience, but instead it turned out to be an absolute nightmare. The food was **terrible**, with a very small variety and the same dishes repeated every single day. Communication was nearly impossible as hardly anyone speaks English, which made even the simplest requests frustrating. The rooms were **never properly cleaned**—we had to practically beg for toilet paper, towels, or even a basic tidy-up. They told us several times the bed sheets would be changed, but all they ever did was straighten the same dirty sheets. The air conditioning was another disaster: constantly switching off, making loud noises, and requiring multiple trips to reception just to get it looked at. Service in the restaurants was **painfully slow**; it took ages before anyone even acknowledged us for drinks or food. For our actual anniversary, I asked if they could do something nice in the room as a gesture. After hesitating and acting like it was a burden, they eventually placed a **few random petals** on the bed. That was it. Zero effort, zero care. Overall, this place was a **complete disappointment**. The service, the food, the cleanliness, everything was shockingly bad. I would **never come back** and I strongly recommend others do their research before wasting money here.

Maria C. GONZALEZ

The resort was nice enough, but overall, it was not a satisfactory experience. The staff was poorly trained and had poor English communication skills. Basically, they did not really understand English well enough to deal with an English-speaking customer. The room had mosquitoes and it took the staff two days to deal with the problem. The plumbing in the tub was broken. My daughter got sick from the Japanese restaurant food the first night. We had to order in while she recovered. Room service managed to get a simple order very wrong. I asked for a burger, and I got fried chicken. After many phone calls with guest services, they delivered a bun with shredded white meat. The third time, we got a very tough burger and unsalted fries. The food at the buffet was so-so. Mostly underseasoned. There was an unscrupulous vendor at the resort who overcharged us for a wood carving. Management should be more careful of who they allow to sell in their premises. The bartender by the pool took a shot for every drink he served a customer. Very off-putting behaviour. The beach was full of seaweed, so we had to stick to swimming in the pools. Finally, the resort failed to give me the wake-up call I requested on the day of my departure. It's really too bad because the property was nice. They fell short in the communication and service and finer details of hospitality.

Nessa

I was in contact with the property prior to the travel date due to some negative reviews. I have to say we were impressed. The room we stayed in was large and nicely decorated for our anniversary. Aside from the sewage odor in the area of the Platnum member, the resort is absolutely beautiful. The staff were very warm and welcoming. Our first all inclusive, it was very pleasant and worth the trip. We stayed away from the salad bar, drank bottled water, beer and wine only. The food were delicious. The pool and beach were close together and that is just wonderful. A shout out to one of the managers, Manny thanks for helping us arranging our transportation to the airport when we had no cell service. And yes Greisy, one of the staff at the buffet...was very attentive, loving and fun! We would definitely return.

Inês Cabecinhas

Large and beautiful resort! My stay overall was good! I loved the food, it was really good! I liked the beach. Compared to other resorts, it was cleaner. Regarding the room, ours was 1814, the safe, phone, and bathtub didn't work at all! We mentioned it to reception, and they sent a gentleman to fix it, but the next day it was the same. And since we're not people who complain much, we let it stay that way! Regarding cleanliness, the lady who cleaned our room always made an effort to keep it clean. I don't remember her name, but she was very friendly and helpful. I even asked her to surprise my partner because it was his birthday, and she decorated it beautifully! Another negative aspect was that the large pool was dirty and smelly! But otherwise, I recommend the resort!

Hugh Lascelles

We visited as a family with our two young sons (ages 5 and 4), and we truly had the best experience of our lives. The resort is very family-oriented, with daily kids’ activities that kept our boys entertained and happy from start to finish. The staff went above and beyond to make us feel welcome. The food was delicious, and the service was excellent throughout our stay. Cristina and her team were incredible with the children—she made sure every day was full of fun activities. Our boys absolutely love love love Cristina; she quickly became the highlight of their trip! Jesus at the bar was also amazing. He would always prepare milkshakes for the kids, and they loved watching him make them each time. It became a fun little ritual they looked forward to daily. Pedro at the restaurant stood out as well. He was attentive, patient, and made sure we felt completely comfortable. He even made such an impression that one of our sons drew him a picture—something we’ll never forget. This was a wonderful family experience, and we’re already looking forward to coming back.

Karen K

Our stay at Majestic Colonial was truly one of the most memorable vacations we’ve had at an all-inclusive resort. We were celebrating our anniversary, and the entire experience exceeded our expectations. A special thank you to our amazing butler, who went above and beyond to make every moment feel extra special. We also want to give a heartfelt shoutout to Fausto, our favourite bartender, and Epilido, our wonderful server at the French cuisine restaurant. Their energy, kindness, and great sense of humor really made a lasting impression on us, they helped make the trip even more enjoyable. The food was excellent, always fresh, with tons of variety, and something new to try each day. The beach was beautiful, and while there was some seaweed, it didn’t take away from how much we enjoyed our time there. If we had one suggestion, it would be to renovate the washrooms and bedrooms, as they’re outdated. That said, the entertainment was great, and the overall atmosphere of the resort made it easy to relax and have fun. We’d absolutely return and are so grateful to the Majestic Colonial team for making our anniversary so special.

Maddie Maclean

We had the most majestic time in the colonial resort. We began our trip meeting our very kind butler named Alex. She was very helpful, always kind, and supportive. We had a blast at the pool every day with Leandro Benjamin! His specialty drinks were my favourite. He always had a smile and he was just a generally funny and uplifting person. While doing aerobics we met our brother Jose. Anytime we saw Jose a new memory was made. Oh my Jesus, and don’t forget about the evening shows, the late night dancing and all the other activities we met Black Diamond who danced the night away with us. Bimba was a fun guy and everyone on the animation team was super energetic and welcoming. We will never forget the memories made here. Thank you to everyone who made my cousins bachelorette so special! Ps. The best part is water aerobics, late night dancing, shots at the swim up bar, and Wobble, Cupid Shuffle and more Me likely Jose sexy moveeee majestic colonial punta Cana

Ella Spence

Such a beautiful place and experience!!!! The food was some of the best that we have ever ate at an all inclusive resort. Some of their beautiful desserts will blow your mind! There's something there for everyone!! The pool was beautiful and relaxing. This is a dominate Spanish speaking resort but some of the workers spoke a little English. The rooms were super clean and comfy. Beware on the beach as you will get pressured by walking peddlers.

Kristina Misarova

We had an absolutely amazing stay at the Majestic Colonial Punta Cana! As a couple, we couldn’t have asked for a better experience. The resort is stunning, the food is delicious, and every single staff member made us feel welcome and cared for. A very special thank you goes to our incredible butler, Juan. He went above and beyond to make our vacation unforgettable — always friendly, professional, and attentive to every detail. Thanks to him, everything was perfectly organized, and we felt truly pampered throughout our stay. We will definitely be coming back, and we wholeheartedly recommend this hotel to anyone looking for a perfect Caribbean getaway!