Laura Alzate
Normal range hotel. Very clean and nice staff. The food was good. A lot of variety. Of the three LIVVO hotels is the smallest one and the furthest away from the water park & the beach. It's still walking distance so it's not a problem. Good for families... Taurito is not to big and you have free entrance to the water park, which is very fun.
Sheila Cronshaw
The room lacked basics, such as mirror over desk area. No sockets there either.
No kettle or iron (request for deposit). No tea/coffee in room.
We got a kettle, with deposit, but then no cups. So brought some up from restaurant, but was told we couldn't do that, as we need to use paper cups!
So, we had to hide cups in room. To stop room service taking them!
Room was tired and in need of refresh.
Largest towel was not bath size. So that was irritating.
We had 3 people in our room, and therefore 3 beds. But we kept having to tell them, to be able get correct number of towels and glasses.
There were no extra pillows in room, and they were very flat. So asked for 3 more sets, received 1 more pillow. Chased, but never received the others.
Food was not good in our first few days. Over salty, boring choices.
Improved a little, later in our 10 day stay. So assumed they had a handover in chefs. Didn't have any cold meats/cheeses, salads etc, as set out open, with lots of flies around. I personally was stuck to find good, healthy options. With salad off my list.
Resort is maybe OK for people with small children. But we were a group of 3 adults and with no entertainment or late night choices, it didn't suit us.
The Grill Taurito bar on the beach was our only place at night.
The hotel 'piano bar', never had the piano uncovered. Lacked any atmosphere, and bar closed early.
Even inside the bar at night we had to ask for our drinks in a glass, or you got them in a Pepsi paper cup. Absolutely confused as to how it can have 4 stars.... nowhere near!
Wouldn't return.
Ben Alcott
Staff are really nice throughout the hotel. The whole place is pretty dog-eared and the internet/Wi-Fi didn't work at all. Systems are note great across the complex: we were promised access to the aqua park but the aqua park staff disagreed and were pretty rude.
Kirs
Positives:
Really impressed with water pressure
WiFi coverage and speed was good, but occasionally got nothing despite being connected
Nice horseshoe promenade around the beach, filled with entertainment and touristy shops/restaurants, even an arcade!
Despite our delayed flight with Ryanair, our connecting shuttlebus, by CanaryShuttles, was great as they took us by taxi at no extra charge
Disabled access with lifts and ramps (although they need some TLC)
Friendly staff and everyone seems happy & laid back (the Spanish way of life)
Food & drink, there’s something for everyone, really impressive daily range
Hygiene everywhere was clean and tidy
E-bikes were absolutely fantastic, €35 each for the day, and they were top spec, including helmet and lock too. Fred was super!
The pizza is top-notch; don’t change your recipe!
Most of the staff, especially the cleaners, are super friendly and nice
Improvement areas:
Aircon powerfulness & noise it makes
Bathroom shower curtain & rust
Honesty and clarity about what’s included (eg: the spa isn’t on site, nor is bowling, nor is jacuzzi, renting towels is chargeable, etc) seems a bit deceptive; best to have a website and list it transparently
The bathroom complimentary toiletries were sub-standard (instead of just two industrial pumps filled with soap, how about 4-star luxury miniature products)
The patatas bravas weren’t very nice; too garlicky and funny taste
€4 + €5 deposit for locker at waterpark isn’t a very fair price, should be all-inclusive
Add price on Pool table coin slots, as the labels have faded
Invest in better toilet roll as 1-ply isn’t good enough for a 4-star hotel
Staff in clothes shop (Sunny Fashion) to not be so pushy! They think aggressive pressure selling to buy a t-shirt is charming but it’s not nice
The water park floor should be swept daily, as the little bits hurt your feet
Grease the parasols outside the canteen, because they squeak loudly as they rotate in the wind
Ping pong bats and balls to be kept at the pool bar rather than reception (makes no sense!)
Negatives:
Gentlemen apparently have to wear trousers and closed shoes at dinner (according to the QR code scanned at reception)
The ‘sea view’ is very partial in your peripheral vision & there’s construction directly opposite
Tiny ants in the bathroom
The no-alcohol cocktails (mocktails) were really untasty
General:
The whole area is very family friendly & family orientated
The water park is uniquely filled with seawater, which we liked cos no chlorine eyes!
Entertainment is not for young adults; definitely for kids and families
Renting a beach sunbed is €3.50 and parasol €3.50 (so two chairs and an umbrella is €10.50 by card only) but it’s for all day; simply check for a seat without a mark on the rear (X marks the spot), sit down, and someone will come round with a card machine & give you a ticket, so you can come and go all day.
If you don’t like the food at lunchtime, you could get a burger or hotdog (inclusive) from the poolbar instead
Cute and friendly cats roaming the area
Annoying birds at lunchtime and be sure to wear Deet for the flies etc
Super hot all year round; even when it said 24°c & overcast on Google, it felt like 32°c
To conclude:
The hotel itself is not that big and only has a swimming pool, snooker table, and pingpong table on site; everything else is a few minutes’ walk away. What’s included in the all-inclusive? Breakfast /lunch /dinner, poolbar snacks & drinks, bedroom bathroom, waterpark, beer & cocktail bar at entertainment area. What else? ACCESS TO (i.e. it’s within reach but chargeable extra): spa, jacuzzi, indoor pool, steam room sauna, bowling, arcade, crazy golf, paddle /tennis, e-bikes, water sports, caricature artist, kids play area, waterpark locker, and more. There are little shops/stalls and a mini supermarket too. The area is generally nice with a friendly vibe (everyone saying Hola to each other), the weather was glorious & the beach was not too busy. As a gay couple, would we go again? Probably not, as it’s very family-orientated.
Jayne Harkin
Great holiday, hotel close to all the amenities. Very clean, most of the staff were very helpful and courteous. Good selection of the all inclusive menu.
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