Haydn Tarr
As a family of four, we had a thoroughly enjoyable stay at Duva. The room was comfortable, each of us enjoyed a peaceful night's sleep every night.
Each of the hotel amenities were very good. We opted for bed and breakfast, and the food was lovely food and my 9 year old son couldn't speak more highly about how great the hash browns are.
I'm into my cycling, and the facilities here are excellent. I hired a bike from somewhere in town and had no problem securing the bike in the dedicated hotel storage. I left early (~6am) each morning for my rides and there was no problem in doing so, and the overnight security staff member was very friendly and helpful.
The pool was very nice, and there were always plenty of beds available at the pool. Given that we were at the hotel in August, it didn't ever feel too busy.
The daytime and evening entertainment was excellent, and both the kids and adults are well catered for. The evening entertainment finishes quite promptly and doesn't go into the early hours of the morning like some hotels we have stayed at.
My only constructive feedback, and this isn't worthy of reducing the overall score of the review, was that the ice cream stock was always quite low around the pool bar.
Overall my family had fun staying here, and we would definitely come again.
Mark Chappell
This is the third year we have stayed at The Duva. It came the first year as part of our cycle holiday package, but now we always request it as a base.Great location just outside of Port de Pollenca for exploring the mountains. Superb buffet breakfast with a wide choose of food sets you up for the day. The hotel has underground lockable cages to keep your bike. Food and drink reasonably priced served by warm friendly staff. Highly recommended
Emily
I’ve come away with my friend for her 40th birthday and ensured I booked a nice looking hotel. While the hotel does earn a solitary star for the convenience of parking, I regret to say that this is where the positive aspects of my experience end. The breakfast selection, though passable, was monotonous, offering the exact same options each day with little regard for variety. The pool, although small, is at least near the beach, which is perhaps its only saving grace.
The list of grievances, however, is far more substantial. The room was severely outdated, bearing no resemblance whatsoever to the misleading photos advertised online. For the price we paid, the value was nowhere near acceptable. It is staggering that this establishment has received high praise from other reviewers, as my experience was overwhelmingly disappointing. The gym and spa have laughably restrictive operating hours, and basic services such as towel replacement were neglected. To my dismay, our room was only cleaned once during our entire four-day stay, which is simply unacceptable.
In conclusion, I find it baffling that anyone could rate this hotel highly. My stay has been nothing short of a profound letdown, and I cannot in good conscience recommend it to others.
jenni P
Overall a pleasant experience, with a few caveats! Do not go there for the spa! We stayed for more than a week with our own bikes so we have a pretty good sense of this place.
The location is great for cycling, and if you don’t mind the 15 min walk to the beach where most restaurants are. A big supermarket is also 10-min walk away.
The bike storage was okay, but why not install keycard locks to the cages and upload access to the correct storage on the room key card? Our bikes were safe there though, just a suggestion! Also, there was no ”workshop” in the bike storage. The only equipment they have is a pump for tires.
The breakfast had a good selection of things. Nice selection of hot dishes and eggs. However two major disappointments there were the tea selection, since clearly no tea drinker has chosen those awful tea bags, and that the pastries were almost never fresh. Why not offer just one kind per day, but make it fresh?
We had a room with a separate bedroom, not the recently renovated ones, so it was a little worn out, but quite fine for us. Good value for money! Bed is very firm, but good. It was cleaned each day (not on Sunday), except the floor of the bedroom was getting dusty, and the towels are not in a great shape: they just need to be replaced altogether (none of them were new).
Having a smart TV was appreciated, we could watch Netflix :)
Finally, the biggest disappointment to us was the spa. The Spa did affect our decision to stay there and we expected more. The outdoor pools are nice, and good for sunbathing, but they are not heated, so if the weather is chilly, a heated pool and jacuzzi would be really nice. Instead, we found the water in the spa was luke warm, and the jacuzzi only half-full! We were literally only navel deep in it, so silly. We also tried the saunas. The Turkish sauna is tiny, and the seat there so hot it is unbearable. The regular sauna was nice temperature, but there is no water to throw on the stones (which is the idea of a sauna). The worst part was though that the stove was so close to the wooden wall it is actually a fire hazard. Being Finnish, we know what it should look like, and it is not supposed to char the wall! I wanted to make this comment public in the hope that the hotel will fix it asap. To add to the offence, we had to pay 3€ for mandatory shower caps to a very rude spa receptionist. Really, the hotel managers should try out their own spa every once in a while :)
The hotel bar was nice and service was friendly, probably the friendliest in the hotel.
Monica Timmins
We had a lovely 10 day stay here. It was quiet which suited us really well as it was relaxing and peaceful. The food was gorgeous and service great. The chef and staff always greeted the kids and made them smile.
Luciano was a great entertainer and especially wonderful with our young kids.
We stayed in the deluxe room which was really spacious with a lovely view of the mountain. It's a bit of walk for young kids to the beach but the hotel offers a free shuttle service.
I particularly liked exploring the trails close by.
Loved our stay, thank you.
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