Expert in Everything
Second holiday at this hotel. The standards have dropped since we last visited. Definitely not 4 star, 3 at best. It has great views and a convenient beach although the free sun beds are rickety and uncomfortable. The beach is a bit stoney and unkempt but still good. Best beach is magic beach just along the coast.
Best staff were Anna on reception and Katrina on the bar. The owners were always hovering around and we felt as if we were always being watched. The rooms are spacious and kept clean by the daily cleaner. She was super efficient and really friendly. Our room was on the road side, so we had quite a lot of noise at times. Our balcony was mainly in shade so we didn’t use it. The bathroom was small and the shower screen was too small and didn’t retain the water. The whole toilet floor flooded each time we used it. The toilet was too close to the shower and got soaked. The main issue was the lack of hot water. We couldn’t shower other than between 4-5pm. We complained for the first 4 days but gave up after being given ridiculous excuses and lies. We were told it was only our room but other guests were saying they had the same. Management didn’t seem to bother that about our issues. Air con was excellent. The breakfasts offered the same limited choice every day and were on a par with 2 stars. Overall I had the feeling that they were penny pinching and had little regard for guests comfort. It’s a shame as with a bit of effort it could be a fantastic experience.
Paul
This was our 2nd stay at this hotel and can only say how an insensitive ignoramus can spoil your holiday.
The owner’s son appears to now be staff on reception and he is about as inviting as having to poo a hedgehog.
On the first night we were there, he insulted 2 guests (not to their face but to another guest) calling them alcoholic because they enjoyed a drink on holiday.
As he was noticeably disabled, as am I, I asked him what had happened to him and he bluntly said, “It is my mother’s fault, I was born like it”. He then told me that I did not need my crutch to walk with (something I have needed for over 24 years) as he had seen me walking around the pool table without it - a complete fabrication. At this point, I just felt uncomfortable every time I saw him so all I could do was ignore him and try to enjoy the holiday.
The next morning at breakfast, I asked if there was any bacon as the tray was empty. The female owner came out with 8 more rashers and promptly told me, “my daughter says that bacon is not good for you”. We soon learnt that Mrs. Owner and her staff tried to save our lives every morning by putting out 8 rashers of bacon at a time and making us ask for it when it ran out - last year it was plentiful.
We had freezing cold showers every morning and complained to the staff but this fell on deaf ears. In fact the only time the showers were warm in our room was between 1600-1700.
My wife, who is dairy intolerant, asked for plant based milk only to be told they do not do it - something you would expect from the hotel’s 4*+ rating.
The disabled toilet in the reception area is permanently locked as it is used as a store room. When my wife asked if I could use it, she was told that as we had not let them know I was disabled then we could not.
On the plus side of this hotel;
Katerina, Andreas and the cleaners - brilliant customer service something the owner’s son and Mrs Owner could learn from.
The location is lovely.
It is a great shame as this could be a fantastic hotel with a bit of an update and better service by the aforementioned people.
Farida Tleumbetova
Misleading description of the rooms to get more money from you - what you see on the images from booking.com about ‘partial see view or garden with the pool view’ is not what it is in reality. I got a room facing someone’s construction site with a glimpse of the sea if you stand in the corner of the window to see it. Definitely not worth the price they charge.
Not mentioning the reception girl who silently opened the room and left. Had to go again to the reception and ask for all details about breakfast, pool and so on. It is NOT a 4 star hotel!
Ralf Bremert
Attention! Hotel overbooked and then cancelled!
In October 2023 have we booked a hotel room for 2 persons from September 17th to 24th, 2024, and received a booking confirmation. Therefor we booked the flights, excursions and a surf course. Two days before the start of our holidays the hotel cancelled the reservation. As it turned out later, the hotel had overbooked its rooms. Keep your hands off this hotel!
Martin Howie
It might be very nice we’ve no idea because we had our booking cancelled 72 hours before our arrival. We booked & paid well in advance. No apology even when we phoned. This is the worst service we have had from a hotel booked via booking.com. Stay away is my advise.
My Booking
