Russell Nobbs
We have recently returned from our fourth stay at this brilliant hotel, many of the topics which I would usually touch upon have been addressed positively, but it is important to emphasise certain areas:
- All staff were fantastic, they really do make such an effort to help ensure that your stay is a memorable and pleasant as possible.
- Bar staff were brilliant, especially at the pool bar, it seems that they are worker harder and with more efficiency each time we visit.
- Burger Bar - seems desperate to help in anyway possible & nothing is too much hard work.
- we were kindly upgraded, but this room took us quite a distance away from our party, a member of which was disabled. We asked to be changed to a different room & this was of no difficulty to the hotel staff, we are grateful for their hard work in helping us seamlessly move.
- compared to past stays, it felt as though the quality of the food across the board had improved, especially within the buffet restaurant - you would not get bored eating here each night if you felt so inclined.
- our only criticism would be that the Teens Club could do with a bit of care as the pool table is pretty tatty, along with the table tennis table - I appreciate that it may have been a long summer, but it would be nice if they both were properly functioning. I appreciate that this could be seen as a very petty issue, but I know how much the children enjoy the use of these facilities.
As to 2025, we cannot wait to go back.
Valentyna Popova
We had super nice stay in that hotel. Food is good. Location is good. Territory of hotel is nice.
There is kids club for kids under 3 age. Outside playground for kids.
They upgraded our room for free. I liked terrace that we had. Big advantage that there is no loud music during the day and no disco in the evening (it was inside, so, no noise for people with kids).
Only pillows could be better.
Andrew Dick
Absolutely fantastic 5 star experience for myself and my family of 2 teenage daughters.
Bar staff were awesome 👌 lovely friendly bunch of guys.
Cleaners were absolutely spotless and consistent in every way.
Would highly recommend this hotel to all for an amasing experience.
Many thanks Andy.
Amir Baum
This hotel was absolutely fabulous! We stayed as a family with two adults, a 4-year-old, and a 1.3-year-old, and it was a fantastic experience from start to finish.
The entire resort was immaculate and well-maintained, with staff who were incredibly attentive and always ready to help with anything we needed. It’s fully equipped for a family-friendly stay, featuring a kids’ club, toddler club, complimentary quality alcohol, and delicious food.
We dined at three of the resort’s restaurants: the main restaurant, the dinner venue, and “The Greats,” and each one was excellent, with consistently high-quality food. There’s also a Snackeria open throughout the day, offering treats like cookies, salads, sandwiches, coffee, and more.
One standout feature was the reserved sunbeds by the pool. Each guest has their own sunbed for the entire stay, which makes a huge difference during busy times.
While the hotel is a short taxi ride from the center of Ayia Napa, it’s within walking distance of a lovely beach, adding to its appeal.
The only drawback was that the pool was uncomfortably cold, even for October. I understand it’s not the warmest time of year, but it would be great if at least the kids’ pool could be slightly warmer to allow for more comfortable swimming.
Overall, it was a wonderful stay, and I’d highly recommend this hotel for families.
Streaming KING 69
I am writing to express my extreme dissatisfaction with my recent stay at your hotel. Unfortunately, my experience was marred by several significant issues that significantly impacted my enjoyment of my vacation.
One of the most concerning incidents occurred when I discovered a piece of plastic in my food. This was a serious health hazard that understandably made me hesitant to eat at the hotel for the remainder of my stay.
Additionally, the housekeeping service was far from satisfactory. Despite spilling hot chocolate on my bed, the sheets were not changed for three days. I was forced to remove the soiled linens myself and leave them on the floor in order to ensure they were replaced.
Another major disappointment was the overpriced and unprofessional full-body massage I received. The treatment booklet provided was outdated, leading me to pay more than the actual service was worth. Furthermore, the massage itself was the worst I have ever experienced, falling far short of the 90-minute duration advertised.
To make matters worse, my second room had a persistent leak from the air-conditioning unit. Despite reporting the issue, it took two days for the maintenance team to address the problem. This was particularly concerning for me as a disabled guest with walking difficulties, as the wet floor posed a serious safety hazard.
On a positive note bar staff was very friendly and always happy.
I'm very grateful with Zoe from jet2 for listening and being very professional regarding my complaints, and sorting them out. As when I told reception they wasn't that helpful.
Overall, my experience at your hotel was extremely disappointing. The combination of these issues has left me feeling frustrated and dissatisfied with my stay. I hope that you will take these concerns seriously and make the necessary improvements to ensure that future guests have a more positive experience.
My Booking
