DoinaB
Downsides:
- super small rooms
- if you book a double bed, it’s actually two twins beds next to each other, with a gap in between. The mattress quality is bad. Good luck getting a good sleep.
- the bathroom has no vent, so it’s super humid. So humid that even your towels don’t dry overnight
- those TVs are sooooo small
- must do a tremendous amount of effort in improving the cleaning quality- it was dusty just as we entered the room; the carpet was iron burnt
- no soap or shampoo! What the hell! Just shower gel
- the water in the bathroom has issues draining properly
- I booked at a discounted price, I had proof of that and I explained to the manager about the payment issues on the website. She found all type of reasons not to refund me “oh, this is for next booking”- no, it’s not, the discount code was clearly activated and the discounted amount is shown. Then she goes “oh you did not activate the coupon code”- yea, I did, I have a screenshot of that. I had to dispute my payment to get my money back.
I don’t understand how these kind of people are in managerial roles
- the jacuzzi and the rooftop bar close at 8! The sun is still up at 8 😂
- no power socket next to the bed.
Good ones:
Great location, close to the beach and restaurants. They offer a room where you can drop your luggage once you checked out. What’s great about the luggage room is the fact that it comes with a shower, so you can spend the rest of your hours to the beach after check out time. The receptionists are nice, friendly, always greet you when they see you, super helpful.
The rooftop bar is great. Nice views, great drinks, great staff.
sunil wadhwa
Rooms were okay with the air condition, location is perfect right in the middle of the old town. However, bar service was horrible, there was a lady named Carina I guess (short hair) on the rooftop bar. Really rude and misbehaved, I mean how you treat people and talk to them can really make their mood or spoil it. I guess, she doesn't like the work she is doing may be but still should treat people good. May be she needs a good etiquette and behavior training or check with her why is she unhappy and showing that attitudes to the guest also.
Mahesh Gauchan
Room were not that wow for the price we paid for 3 star hotel and the lady in the front seems to be unpleasant with our arrival (myabe) overall great location breakfast was good ,enjoyed had fun in the local market ....
Bill Ferris.
Super hotel right in the heart of old town, super friendly staff.
Shanna Lyons (UK)
Been waiting on an explanation for a year and now no response from the Hotel. I left my watch there when i stayed last June, i followed up when i realised and the hotel confirmed that they had the watch in lost property. They confirmed in September when i went back to Portugal to collect that it had 'gone missing from their locked drawer at the desk at reception. As a result, they would investigate and revert on the outcome of finding the watch or offering me compensation.
They now will not reply to me via email on this matter. 11 months this has been going on after they confirmed they would hold the watch until i could fly over to collect.
Awful service from a loyal customer who stays many times per year.
My Booking
