sahil khan
Having previously stayed at this hotel in 2019, I had high expectations for our return visit. Unfortunately, our experience was marred by disappointment and neglect. The staff were consistently rude and unhelpful, particularly towards foreign guests, creating a hostile environment. Basic amenities such as air conditioning were lacking in the main lobby, and the dining options were inadequate, with food either overcooked or underdone.
Our stay in the villa was equally disappointing. The room had several issues: broken handles, a malfunctioning TV, sagging mattresses, an ant infestation, broken lights, no WiFi, and unreliable air conditioning. Despite calling for assistance 15 times in one day, our requests were ignored, leaving us feeling as if our basic needs were being dismissed.
Given our experience, I would strongly advise against this hotel for foreign tourists. The lack of respect and poor service, especially considering the high cost of over £700 per night, make it a place I cannot recommend.
nadia malik
DO NOT BOOK THIS HOTEL – FILTHY, UNSAFE, AND A COMPLETE DISASTER!
I recently booked a holiday through Thomas Cook, expecting a five-star experience. What I received was beyond shocking – this place is an absolute disgrace, and I urge everyone to stay far away from this so-called "luxury" hotel.
1. Filthy Rooms and Lack of Housekeeping
From the moment we arrived, it was clear the hotel had no standards of cleanliness. Although the room appeared clean initially, it was NEVER cleaned throughout our entire stay. The bed sheets were not changed even once, and the floors, balcony, and couch were filthy. We were essentially left to live in squalor for the duration of our holiday.
2. No Towels and Missing Amenities
To make matters worse, there were no bath towels in our room upon arrival. How can a five-star hotel fail to provide basic amenities? We asked for mugs to use in the room – something that should be provided without question – and yet, they never arrived. The service here is not just bad; it's non-existent.
3. Bed Bugs and Health Risks
We were horrified to discover that our room was infested with bed bugs. My entire family was bitten, causing discomfort and distress throughout our stay. I provided photographic evidence of the bites and the state of the room to the hotel and Thomas Cook via WhatsApp, but NOTHING was done. How is this level of neglect even possible in a hotel that claims to be five stars? Absolutely disgusting and completely unacceptable.
4. Contaminated Swimming Pool – A Health Hazard
An adult defecated in the children’s pool, and unbelievably, the hotel did nothing about it. The pool wasn’t cleaned, nor were guests informed of the contamination. We watched in horror as children continued to swim in the pool, completely unaware of the serious health risk. This is gross negligence at its worst.
5. Food Poisoning – My Whole Family Got Sick
If that wasn’t enough, my entire family got food poisoning after eating exclusively at the hotel. We suffered from severe diarrhea and vomiting during our stay, which was made worse by the fact that the hotel’s toilets were filthy and never cleaned. This is an extreme health hazard – the lack of cleanliness undoubtedly contributed to the spread of illness. It was a nightmare!
6. No WiFi and Terrible Connectivity
Don’t expect to stay connected while you’re here! The WiFi in the rooms is absolutely useless. The signal was so weak that we were left without internet access for the entire stay. How can a hotel in 2024 not provide basic WiFi access? This was a huge inconvenience and yet another failure on the part of this dreadful hotel.
7. Rude and Discriminatory Service
The buggy service was abysmal. I waited 20 minutes for a buggy, only to watch two families who arrived after me get prioritized by the driver. Despite being first in line, I was told to wait until they were dropped off. This type of discriminatory treatment is inexcusable, and it reflects the hotel’s complete lack of care for its guests.
8. Staff Were Incompetent and Rude
Most of the hotel staff were incredibly rude and unhelpful. On top of that, there was a major language barrier, as very few staff members could speak or understand English. This made it nearly impossible to communicate or resolve any of the numerous issues we encountered. The hotel’s disregard for customer service was appalling.
9. Emotional Distress – An Experience Ruined
I was so overwhelmed by the poor conditions and lack of care that I ended up crying in front of the hotel manager. Despite providing photographic and video evidence of the disgusting state of the hotel, they did NOTHING to fix the situation. I expected a relaxing holiday but was left dealing with stress, illness, and complete frustration. This place ruined our trip.
Final Warning
This hotel is falsely advertised as five stars when it doesn’t even meet the basic standards of hygiene, service, or safety. I have reported it to the appropriate health authorities and will be pursuing a refund through Thomas Cook. This was not a holiday – it was a nightmare.
Popovici Patric
one of the most disastrous hotels I've ever stayed at, I'll explain the reasons below: I had a reservation for 7 days at a deluxe double room with a sea view for 2 adults and 2 children, when we got there we were told that there were no rooms available except in the cottages, where after I saw them, I refused let's stay there because it looks like after the war in Ukraine. After long negotiations in gymnastic language (no one at the reception speaks English except at a very poor level), in exchange for 570 euros more for 7 days, we would receive a two-room suite that we had to take in the central building, otherwise we would have slept in the car. The apartment is in a deplorable state, in the first room the air conditioning did not work, the water was flowing continuously and the beds were destroyed. Strong points of the hotel: the aqua park and the location. Weak points: cleanliness, internet signal, industrial type food, but the most important is the lack of air conditioning even in the dining room or reception. Avoid this hotel at all costs, it is a big scam.
Andy Rapps
The resort has seen better days, that said it wasn’t a bad stay it just wasn’t good, you can see the hotel was at some point a 5star hotel now I would rate it maybe 3.5. The room was ok a bit tired with the floor really needing to be replaced, the view from the balcony was stunning, the amenities around the hotel were adequate but things like shade canopies were broken and missing, the entertainment and crew were very good and engaging. There was plenty of food available but you had to choose your time carefully if you didn’t want to que endlessly. We were in a group of 10 adults and 3 children and 7 out of 10 adults became ill with food poisoning not severe but still unpleasant. The alcohol served is all local and whilst the beer and wine were drinkable the spirits were not. The trip wasn’t a disaster but we certainly would not be going back
Anastasija Ustinova
Lovely hotel.
But our 5 starts go to Furkan who is the best barmen in the hotel for us.
All the staff were lovely.
The place is beautiful so do come.
My Booking
