Tamara Jakabová
We went here for an 8-day stay in August and when we saw the reviews before going we got nervous if it was the right choice but I'm glad we didn't change it. Yes,the hotel needs renovation and probably more cleaning but everything apart from that was very good. Most of the stuff were very helpful and kind, never experienced such kind staff before. The pools and slides were also very good,nothing wrong there. The food deserves 5 stars on its own it was brilliant and tasted very good. Absolutely loved our stay!
Anton Balakirev
I stayed at Anastasia Beach Hotel with my family and a 1.5-year-old child from September 25, 2024, to September 28, 2024, and unfortunately, the experience was extremely disappointing. Our room (reservation 460591379) had cockroaches, and to make matters worse, the staff refused to resolve the issue, suggesting the use of chemicals in the room where a small child was staying. This is simply unacceptable!
Furthermore, when I requested a refund, it was denied.
The hotel itself is in desperate need of renovation – the furniture and interior are visibly worn out. The elevators are very slow, and we had to wait a long time each time. The food is mediocre – the selection is limited, and the quality is not impressive. The water park, which could have been a highlight, turned out to be paid, which was a huge disappointment.
The hotel is poorly located in relation to the beaches, making it difficult to reach them. Every night, there was noise from garbage trucks unloading right outside the windows, which made it hard to rest. The soundproofing in the rooms is very weak, so you can clearly hear everything happening outside or in neighboring rooms.
Given all these factors, I do not recommend Anastasia Beach Hotel, especially for family vacations with children.
Maks Grzonka
After arriving at the hotel at 3 am we thought that the next 12 hours before we could check in are going to be brutal. Instead we were greeted by an extremely pleasant man that made sure to ask housekeeping to prepare our rooms as fast as it was possible. Our rooms were ready 4 hours before planned check in time allowing us to rest after travelling for a whole night. We even got to enjoy some breakfast for free, even though theoretically we haven’t checked in yet.
Nice and clean rooms, super friendly staff. Don’t have any complaints
Amotz Koskas
We escaped this hotel the day we arrived!
Lowest maintenance I ever saw and a potential public health hazard for having mold and horrible smell.
Let the images and video help
You to decide if you want to take your next vacation here.
Anne-Marie Kathleen
Ok, I rarely leave reviews but on this occasion I felt like I needed to. I'd done my research & read reviews, all were mixed, lots of negative reviews, some positive. I found myself getting anxious before stay here but now I can't help but wonder if all the bad reviews were for the same Anastasia Beach Hotel because honestly me and my kids ages 12, 13 and 15 years enjoyed our 7 night stay. We arrived early hours after what seemed like forever but once at the hotel reception we were greeted by the night clerk, he was friendly & helpful. We were checked in, issued our wristbands for AI & headed straight up to room 420 which had a view of the waterpark. We found some cans of soda, water & sandwiches in our room, which were not great but we were so hungry we ate them & fell asleep but before doing so we discovered that the camp bed was broken, so four of us shared three beds. Not an issue, we were exhausted. Woke up for breakfast which for me was the best meal of the day, found out on 3rd morning they had an omelette station on the patio which I then enjoyed every morning till we left. Glasses for breakfast were very small but could go up as many times, people were filling bottles but we never did. I reported broken bed to reception who said it'd be sorted and it was replaced within a few hours by the cleaners who were lovely, they always had a smile. We made the most of the waterpark, pools had petals in them & the odd piece of bark or twigs, it's an outdoor pool, it's to be expected. In no way were they filthy, yes edges were in disrepair but we hardly noticed. Lifeguards seemed to be either bored or having a laugh but I sincerely believe that they were paying attention & took their roles seriously. AI alcoholic drinks were very strong, I had one or two and stuck to water and juice. I had heard awful things about the Nava club but we could not hear a thing from our room 420, infact me and my daughter went to the nearby beach for an evening stroll and really enjoyed the music & it was only open on the Saturday evening whereas I had read it was constant noise Fri, Sat and Sun evenings until 4am! I repeat I couldn't hear a thing in our room, I had requested a quiet room so can't comment on other rooms. Snack bar was non existent and very poor, salads often not fresh and we skipped it mostly, on our last day lunch was served in the smaller canteen and it was like a stampede, no where to sit and so crowded. No explanation as to why but we just made the most of it. Waiter service for drinks at lunch & dinner was a bit random, would order 4 drinks and get 2 or 3 or 13, never sure how many would arrive. We just laughed it off. We never waited more than 2 minutes to get seated for dinner, we went for dinner 3 or 4 times & ate out the others. Whilst on the subject Doma restaurant around the corner is absolutely lovely. We were treated like family! Carvery night was awful except the pork roll which I ate a lot of due to all else being not very pleasant. Other meals were decent, we didn't starve, lots of choice. We really made the most of our week's stay here. One tip buy bottled water cos you'll need it for the room. Shower was lovely, beds were comfy inc camp bed once replaced. Pillows were very flat. Basement level, we went once & avoided it after that, has a damp smell, we didn't use the gym or sauna, kids enjoyed mucking around in indoor pool once, that was enough, it's very dark down there. Smell is very off putting. Staff are hard working & from our experience always willing to help. Could do with more lifts, often had to wait for lifts, only two in hotel. The hotel is in a beautiful location, with a sandy beach within a 40 seconds walk & we made the most of the coastal path to fig tree bay and Protaras town.
I need to stress that although not the best hotel, it's defo not the worst & we had a safe & comfortable stay. We would most definitely stay again. Hotel served its purpose, room was fresh & clean with a waterpark view. We hope to stay again sometime in the future.
Thanks to all of the staff, you work hard & it shows!
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