4 Star Costa Blanca Holidays

Paul Gallagher

The food at the hotel was good. The hotel offered a wide variety of delicious options, catering to all tastes. Each meal was a delightful experience, thanks to the high quality and variety of the food. The staff at the Dynastic Hotel were fantastic. Their friendliness, attentiveness, and dedication to providing excellent service made our stay even more enjoyable. They went above and beyond to ensure we had everything we needed, creating a warm and welcoming atmosphere. The hotel's facilities were top-notch. I don't see why we should have to pay additional money to use the indoor pool this should be included or not be so expensive. The entertainment offered by the hotel was also good, with live music, engaging shows. While the rooms were comfortable and clean, a few minor updates could enhance the overall experience. However, this did not detract from our stay. The overall atmosphere and amenities made our visit truly memorable. In summary, the Dynastic Hotel in Benidorm is a good choice for anyone seeking a wonderful holiday experience.

Thomas Maddison

My wife and I stayed bed and breakfast in Hotel Dynastic for 4 nights on a short break to Benidorm in March. We had room 115 in the smaller building, over the reception desk. The room was perfect for the 2 of us, clean with comfy beds, a decent fresh bathroom with a shower over the bath (only downside...no shower mat) Bed sheets were clean and towels changed Daily. Breakfast was exactly what we wanted, typical full english that was plentiful and tasty and set us up for our Daily walks. The pool area was functional with plenty of sunbeds. All the staff we spoke to were friendly and polite (shout out to Jasmine on reception and Diana in the Bar). Location was perfect, close enough to reach the busy parts of Levante within a short walk but far enough out so we were'nt disturbed at night. Definately stay again next time we're in Benidorm.

Emma Baxter

Stayed here as a family with 6 of us including two wheelchair users and a baby and was absolutely fine, had no issues with the rooms we stayed on floor 4, the rooms are very dated but there’s nothing wrong with them at all. Food in the all inclusive was okay good choice and usually always something for everyone to eat, dining room is well kept. The outside pool is quite small which I can imagine is frustrating in summer if you’re wanting to lounge by the pool but we weren’t fussed. The entertainment staff are absolutely fantastic they were so lovely and accommodating we enjoyed the games of bingo and the all inclusive drinks. Overall was an okay stay had no issues with lifts and bugs as people have been saying- the previous bad reviews were putting us off and made us very uneasy about arriving but all our worries were soon put to rest when we arrived and saw it for ourselves :)

Peter Saunders

A great location and a super stay at the dynastic. Our room was large and very clean, the bathroom was excellent too with nice big towels and a great hairdryer. The food was so good we did not need to eat out during our time here. The spa was a nice touch and added to our enjoyment staying here The staff in all departments were superb, the bar staff were always happy serve you and have a great selection of drinks on the all inclusive. Such good value , especially the food in the restaurant at breakfast, lunch and dinner.

Linda Forkner

You get what you pay for. The food was good don’t see how anyone could complain! Staff happy to help at all times . Hotel is a bit tired but clean. The the pool area was such a disappointment I have never seen such a small pool and uninviting seating area , would definitely be disappointed if it was later in the season.

Ruby Gilmour

It was beautiful here!! Great staff, they were very helpful. Free bus to and from the beach, and everything is about a 10-20 minute walk! When you check out they have an area to put your suitcases in so you don’t have to carry them around. And wow the gift shop near it!! It’s beautiful their rings are beautiful and greatly priced!! I’m so pleased with this hotel. As my first time abroad I had the best time. Better than expected we would definitely go again!! Thank you for giving us such a great time!!

Oliver Taylor

Been to Benidorm lots of times. Used this hotel for a stag party which was perfectly fine for the occasion. Clean rooms, nice pool, caddy service down to the beach. It was cheap and as a consequence, the other quests staying there were something special let's say so if your looking for a cheap hotel, with nice facilities and not too bothered about other guests. This is your place.

Sharon Hedges

The room and balcony were spacious and clean. Plenty of cupboard space for clothing etc. Clean towels and beds made daily (over our 5 days stay) Beds were comfy. The hotel and pool area are very clean. Plenty of sun loungers, but you do have to be quick to get the ones near the parasols (this happens at most hotels!) We didn't find the walk up/down the hill a problem. Hot or cold choice for breakfast, with fresh fruit and a good selection of bread, cheese, hams, pastries etc. Good location for supermarkets, eateries and bars. On the whole I think we made the best choice when booking this hotel. The grounds are so much nicer than others that we walked past and the sun shines on the pool all afternoon. The lifts are a tad slow (the only negative thing). All staff were polite, friendly and helpful.

Caroline Hawkins

Up a big hill. No good for mobility issues. Does have a shuttle bus. Small though can't always get on . Last 1 at 8.20pm after that it's taxis . Average 6 to 8 euro

natasha russell

Friendly front desk staff, reception and pool area clean. Rooms tiny air con doesn't work bathroom could use a deep clean. We did know before going it was a 20 mins walk to the main strip however it wasn't manageable the hill was to steep so had to rely on taxis. Not expensive though

Jan Barningham

Smart, spotless and immaculate both internally and externally. Every member of staff was helpful, efficient and cheerful. Lovely room with housekeeping to match. Special mention to Dani, all the dining room staff and head chef Paco, the banquets at both Christmas Day and New Year's Eve were spectacular. The range of food on offer every day was wide and good. Would I stay there again, Absolutely yes.

Katie Mcarthur

Great hotel. Nice rooms Friendly staff Great free club downstairs Food okay Location awful... in the middle of all the bars/24/7 drinking and loud music !

Katty Georgieva

Me and my boyfriend did not plan to go to Benidorm but due to the bad weather conditions in Valencia we ended up in this hotel for one night. We had an amazing time, the room was super nice and luxury in my opinion, the staff was also really kind and helpful as well. The view was amazing. I would love if we come back to the hotel someday for a longer period. Definitely recommend it!

Robert Paterson

Lovely hotel. Staff very friendly especially Dani in dining hall. Food was good although there was some repeats. Plenty there though. Prices for drinks were a bit bewildering as dining hall was cheapest then pool bar next then main bar dearest don't know what thats about. Lifts get a bit getting used to. Room ok but not enough drawer space, also bath towels were very thin not what you would expect from a 4 star plus hotel. Antonio in dining hall was brilliant. May go back.

Michael Ross

The hotel was perfectly situated within easy access to the beach promenade, and surrounded by plenty of bars, restaurant's and shops. The staff where friendly and helpful, while the refurbished rooms where clean and serviceable. Where they have let themselves down badly was on the Buffet dinners, the Breakfast was surprisingly good with plenty of choices, even black pudding and Fried Bread, or continental if that's your preference. We where half board, so had paid for the dinners with wine or water, the buffet meals didn't seem to be replenished, when we arrived over an hour before the restaurant was closing, we found mostly empty trays, anything with food looked most unappetising. The "Show Cooking" was a joke, she had one slice of chicken breast on her tray, and wasn't going to do anymore until that slice of chicken went . The second nite, had a choice of pie, though tasted as if it had the left over goulash from the previous evening. The Chinese curry was as bland as the "Cream of Vegetable" soup, was watery. Definitely without doubt the biggest let down and not worthy of the 4 star Ratings .I have eaten better in Pensions or 2 star hotels. I would only go back on a bed and breakfast basis only.

Hiren Karia

I recently had the pleasure of staying at this fantastic hotel, and I cannot recommend it highly enough! From the moment I arrived, the service was impeccable. The staff greeted me with warm smiles and made me feel right at home. Their attentiveness and friendliness truly set the tone for an exceptional stay. As someone with coeliac disease, I often face challenges when it comes to dining out, but the hotel’s kitchen went above and beyond to cater to my dietary needs. They provided a wonderful selection of gluten-free and vegetarian options that were not only safe for me to enjoy but also absolutely delicious! The rooms were also amazing. They were spotlessly clean and neat, showcasing a modern aesthetic that made for a comfortable and inviting atmosphere. I appreciated the attention to detail, from the fresh linens to the well-appointed furnishings. One of my favorite features was the shower, the water pressure was excellent. And let’s not forget the spa! It was outstanding and offered great value for money. A great ambience with soft music and LED lightning makes it stand out. Overall, my stay at this hotel was nothing short of perfect.

Nicole Walker

The hotel is fantastic, great rooms, little small but don't spend that much time in the room anyway. All the staff were super friendly and helpful. My husband had left his phone in the taxi and the gentleman behind reception (jose?) Was extremely helpful and helped us retrieve the phone. The cleaning ladies did an excellent job too. The hotel is well maintained and looks almost new and the food, both breakfast and dinner) were delicious, there was lots of choice so catered for everyone, the last night we had pork ribs for dinner and they were honestly exceptional! Would definitely recommend this hotel and would absolutely stay here again.

Andy Ransom

Short break in February including Valentine's night and we were not disappointed. The special spread they put on was just incredible. Jacinta the restaurant manageress is an angel and helped me arrange a little surprise for my gf with very little notice. I can recommend this hotel as a wonderful experience with happy attentive staff who go the extra yard to make it so memorable.

Tracy Blood

The hotel is located well for everything. It’s immaculate clean and whilst the rooms are small they are modern. The service from the staff was excellent throughout our stay. Couple of improvements to make it 5 stars for us :- The ability to regulate the room temperature yourself as the rooms are very small and they get too warm There’s a glass window to the bathroom whilst it looks nice with fancy lighting, it’s impractical at night as when you put the bathroom light on to use the loo the entire room lights up and woke my partner. The food choices in the evening weren’t the best. All very beige, not very hot, and frozen vegetables. At least the salads were nice.

Andrew Kirk

Best hotel we have stayed in when visiting Benidorm many times. Rooms were clean & tidy with all amenities, reception staff go above & beyond to assist you in any way they can. Restaurant as nice decor & the food was amazing with a very varied choice every day. We will use this hotel everytime now going forward as it really is the best around with a great location. Highly recommended.

Dean H-B

Stayed for 4 nights in March 2025 (room 307) and really enjoyed it. Friendly reception staff and the whole hotel was spotlessly clean. The hotel is right above the bus station so getting there from the airport was incredibly easy. Walking distance to all the sights. The room had everything we needed and a comfortable large bed. Good quality basic breakfast option available for 10 Euros. The gym could do with some improved equipment. Brilliant value for money!

Alexander B

- Very handy location, next to Benidorm Intermodal and the bus station, which made getting to and from the airport as well as day trip to Denia very easy and convenient. About a fifteen- twenty minute stroll to the beach, the main 'strip' and twenty five minute or so stroll to the lovely Old town. - Rooms were spotlessly clean and spacious. Just remember to bring a travel kettle if you like a brew. No English TV channels but not a problem as encouraged me to dive into a book. - Breakfast was ten euros a head and offered good continental and cooked options. Good value for the price. - Staff were helpful, smart and friendly. Let us check in an hour early which was much appreciated. - Only minor area for improvement is the gym which is a bit dated. - Overall I really enjoyed it here and would return for another little city break.

Peter Scargill

Bar lounge area comfortable and bar prices not bad.. But our room. It's cold and raining today and the air conditioning simply will not heat, the wall instructions bear no resemblance to the actual aircon panel.. And bathroom light switch has bits missing. I've seen comments about the gymn etc., all closed. Also someone said 54 Euros a night.. We paid 64 Euros a night inc. breakfast. Location of the hotel is GREAT. Bus or taxi to the Palace or the old town while hotel sees mountains to one side, the city to the other side.

Christine Lowndes

Christine L Birmingham, United Kingdom 3955 Amazing Hotel Review of La Estación Hotel I have just returned from spending 9 days at this lovely hotel. My room was amazing, being on the curve of the hotel it was very spacious with a big double bed which was extremely comfortable including the pillows. There was a large tv and a fridge which was a Godsend and held more than you would think. The bathroom was very big and the shower was powerful. There is a large mirror over the sink. There is also a large full length mirror next to the double wardrobe. In the room there was 8 big windows that slide open fully letting in lots of fresh air. My bedding and towels were changed regularly. The swimming pool is a real asset to the hotel. It is modern and clean as are the sun beds. I spent every afternoon there and it was so relaxing. The hotel smells lovely throughout and I noticed this as soon as I walked into the spacious and modern reception. All the staff are lovely. This hotel in my opinion is well worthy of its 4 stars. It may be back from the centre but I walked there and back every day. There is a bus you can get but I preferred to walk in the wonderful sunshine. There is a very nice supermarket Consum just a 10 minute walk away. It’s on 2 floors and has everything you need. Prices are really good too. Also on Wednesdays there is a big market by the tram stop which is about a 10/15 minute walk. I was travelling solo and really feel all the staff treated me with the utmost care and kindness and I can’t wait to go back. Show less Date of stay: September 2024 Trip type: Travelled solo

JK

it is just a nice hotel with a good price-quality ratio,there is nothing to complain about, it's what you get for 54 euros per night including breakfast! the bed was good, the breakfast was ok, and it was all nice and clean! perfect for a short stay

Blue Sky

Good points: 1. Reception is good and helpful; 2. Bed and pillow are comfortable;3. Location is nice, close to the beach. Very disappointing points: 1. Food is definitely not qualified for a 4 star hotel: breakfast has limited choices, the meat looks bad-quality so we didn’t eat, bread is not freshly baked but pre-baked. Lunch is terrible, don’t eat lunch there! Dinner is ok for 3 star, salty and you need to buy many drinks; you could enjoy a very wonderful dinner outside with the same amount of money. 2, entertainment is not good for a family with kids, maybe more suitable for old people; 3. Sound isolation could be better; 4, indoor swimming pool is not free.

HCF

This hotell has some really big issues to overcome: 1) The walls between the rooms are sound insulating just as much as cardboard. 2) They have a bar and a disco inside the atrium, making it impossible to sleep at night 3) Their breakfast is terrible. Low quality and few options. The juice tastes artificial, so does the yoghurt. Coffee is tasteless and machines are not working well.

Ba11eClorin

Stayed a few days with a group. Had a great stay, but not mainly because of the hotel. The positives: Good location with nice views if you don't mind the short walk up the hill from the very nice beach area. Nice staff. Quiet neighborhood. The gigantic bed was OK, as was the AC on the room. The downsides: It's a 3 Star hotel. They must have stolen no. 4. It's a bit tired and in need of a work over. Tired and old furniture, very noisy restaurant with very average buffets. In fact all public and private rooms are noisy, with naked walls and floors, but I was lucky and had very quiet neighbors most of the time. Sound proofing is poor. Clientele is mostly 60-70+. So all in all: If you expect 2-3 Star hotel standard this is probably OK. For luxury and peace and quiet look elsewhere.

William Anderson

Nice Christmas break in Albir. The rooms were spacious, but shower head in the bathroom would not stay in the bracket. This was reported but not fixed, so we lived with it for the 4 nights... not the end of the world but expected more from a 4-star hotel as it made showering a chore.The hotel was busy, and the dining staff worked very hard, but on Christmas day evening dinner, they couldn't cope and the experience wasn't good. They were understaffed for the quantity of guests. This didn't spoil our vacation, but we did expect better from again a 4-star hotel. Information on meals ( Christmas Eve and Day) and entertainment were sparse, and we didn't know what to expect. We did get cava, and there were more dishes available on these days. The plus side was that bar prices were good, buffet meals were good enough and the hotel location , although on a hill, was good for walks to Albir, and if you're up for it, Altea. I'm not sure if we would return

christine jackson

Having just returned from this hotel, leaving a day earlier than planned. The room was ok although the duvet on my bed was soiled, we had a loose toilet seat, the bathroom door wouldn’t close, the enamel in the bath was peeling. It was the dining area that was most upsetting. You had to queue for ages to be seated and then found there were no glasses for juice and no bowls for cereal. Had to wait for fried eggs, by which time the rest of your breakfast was cold. The same with evening meal, they didn’t seem to have catered for the amount of quests they had. We were once accused of not paying for the water we had with our meal the previous night, when we did. It was embarrassing as it was said in public. So many people complained, I felt sorry for the staff as they were rushing around trying their best. They obviously didn’t have enough staff for the amount of quests.

Carl Kendall

This was my 7th visit to the Gran Bali hotel in Benidorm, and each time I come back I am amazed at how good this hotel is. The hotel has a great location only 5 minutes from the beach and there is a bus stop by the side of the hotel, with buses into Benidorm town every 20 minutes. There is also a supermarket and a few restaurants and shops just outside the hotel. Inside the hotel I was lucky enough to get a room on the 42nd Floor, and the view was amazing. The rooms are decent, with a good bed, TV, Free WiFi and a mini fridge. I stayed on a half board option and the range of food was excellent, they have a show cooking area for dinner and breakfast. The restaurant has recently had an update and it is now more open and modern. Overall I would happily recommend this hotel to anyone looking for a quiet, relaxing break in Benidorm, and I hope to return to the Gran Bali hotel again soon.

Mandy Parker

My stay at this hotel was overall very good, for which I was pleasantly surprised. I booked last minute and was not expecting a lot for what I paid. How wrong was I.. the beds are super comfy, rooms spotlessly clean as is the whole hotel. My stay was in block 2 on the 33rd floor in room 2 which I thought was high until I realised it goes up to floor 43... I spoke to Elena the Guest Experience member of staff today and told her I was very happy. The food in the restaurant is very good, lots of choice and plenty of it. The restaurant staff are a bit surly but you can't have everything. The only gripe I have is, if you are not all inclusive then the water you order in the restaurant comes in glass bottles which you cannot take out of the restaurant. All inclusive comes in plastic bottles which you can. When I asked for a plastic bottle I was told I could not have one as I was paying!!! It didn't make a lot of sense to me. On the whole a great experience. 😁

Anna Ratajczak

Check in system very slow and staff slow. I would never travel there in a mid season. Reception staff ignores you went you wait. Always something more important than guest. Rooms nice and clean. Housekeeping staff polite and sufficient. Food good with plenty of choice. Unfortunately coffee was absolutely horrible unless you pay 2.5 euro to get something decent. Drinks on all inclusive are very limited and served until 11pm only.after that you have to pay and it is a rip off. Restaurant staff rude when you ask for coke despite it is included in all inclusive package. Drinks machines serve water instead of flavoured drinks. You have to carry your card everywhere but system of scanning it is confused. Sometimes you have to show it sometimes not. Entertainment was good on one evening but disco was ruined by dj. His music was good to start with but then he started to play horrid music and all guests left except 2 girls by the bar. We travelled as a group of friends but it is not definitely family hotel. I wouldn't return.

Tasha Tay

One thing I really dislike about this hotel is how the previous management took so many shortcuts with such a beautiful property. It’s absolutely grand, but you can clearly see and sense where the drive for profit started to overshadow quality. There are unfinished walls, cheap plastic chairs, and budget-looking blue bedding that detract from its charm. If the hotel were given the love and attention to detail it truly deserves, it could easily become one of the finest in Spain. I genuinely wish this for the hotel. While it is a great place to stay overall, the lack of attention to detail becomes apparent once you leave the lobby. The rooftop relies only on its views and even some rooms feel neglected. It’s shocking that a hotel of this caliber hasn’t invested in proper furniture or a full renovation. Instead, they focus on a few so-called "premium" rooms, which come at an extra cost but still feature cheap plastic balcony chairs and unfinished, chipped balcony concrete walls with no paint or care. On a positive note, the hotel has great potential, and everything else about it is promising. I just wish the management would invest & love their hotel as much as their guests do.

Miroslava Atanasova

Not Recommended – Dirty Room, Poor Service, and Safety Concerns I stayed at Grand Hotel Bali In March and, unfortunately, my experience was very disappointing. From the moment I checked in, it was clear that the standards were not what I expected. The bed sheets were dirty upon arrival, and the bathroom had an unpleasant odor. The overall condition of the hotel feels outdated and poorly maintained. When I asked for an iron and ironing board, I was asked to pay a €30 deposit, only to receive a stained iron. When I requested a clean one, I was told that all of them were in similar condition. This level of service is unacceptable for a hotel of this caliber. Basic amenities such as slippers were also missing, which I had to purchase myself. Despite these setbacks, I tried to remain optimistic—until I was stuck in the elevator with 5 other guests for about 30 minutes. This was not only inconvenient but a serious safety concern. I sincerely hope the management takes elevator maintenance and guest safety more seriously going forward. Overall, my stay was far below expectations. I do not plan to return and cannot recommend this hotel to others unless significant improvements are made.

Kristina Røste Rabanal

Thank you for a great stay at this hotel. I came for a few weeks together with my grandma. In this time I had to extend my stay several times due to unplanned events, and I experienced both standard and deluxe rooms. Overall it is a top notch hotel, modern, spacious rooms(even standard) with all you need, and great views of mountains from balcony on any side of the hotel. Staff is friendly and very helpful, most speak well English. Most importantly, it is a super clean hotel, and it felt nice to never have to worry about finding bugs or hairs or such from other guests when checking in to a new room. I would like to highlight the heartfelt, great experience of having Claudia as the cleaning lady on 2nd floor. She gave me the warmest welcome and a warmer goodbye. Interactions with her every day gave me such joy. Also the man with the glasses in the restaurant, gave exceptional service. Especially travelling with food allergies, I highly appreciated his skill and genuine friendliness, he was ready to take care of everything - with a smile. His service was one of the best I have experienced in customer service. Everything is very close, grocery store Lidl right next door, larger supermarkets and some shopping, along with restaurants, all 1-10 minute walk away. The beach is also quite a short walk away, right above 10 min walk. Bus stop close by. Everything you need. Only downside I experienced was that due to there being a lot of sports teams visiting this hotel, sometimes it can be noisy on some rooms. Staff was very accomodating in finding a different room if that happened though. Otherwise, it was super quiet, as there are usually mostly pensioners visiting, at least at this time of the year. The hotel in general was quite quiet and nice, not much drunk people or parties aside from music and some fun for people in the bar/cafe for weekends. Never heard noise from this in the rooms however.

Aimee Hayward

The positives.. Lovely relaxing atmosphere! Not far from the beach & Benidorm. Lovely staff throughout. We had no issues with ants or mosquitoes so that was a massive bonus. The hotel and grounds were kept clean at all times! Appreciated that you were not allowed to reserve sun beds (but there was still the odd who kept towels down and went away). The pool area does not open until 10am. There were 3 lifts, very efficient. The rooms were spacious, fridge, kettle and hairdryer provided. Towels provided in the bathroom did get changed daily. Close to all amenities. Beautiful views on the top floors! Did not use the spa, prices are cheaper elsewhere. The negatives.. - Unfortunately the food was just awful. - Our bed never got changed the duration of our stay and with a one year old it got messy. - when the maid did make our bed, she had just thrown the main sheet over the top to hide the crumpled sheets underneath. - A wedding held on the Saturday closed off the pool area for the reception and photos, no apology was given. Overall, I would return again.

Kevin McCaffrey

This was a Christmas break and we thoroughly enjoyed our stay the the hotel. Close to all amenities, bus service great, to local towns and beaches. The Spa was very relaxing and refreshing, would recommend a visit. Food was very good, fresh and tasty.

Henk Dreessen

Extreme good value for price Good location in Albir, everything on walking distance. Hotel rooms are comfortable and not too small. Also the beds are good. The breakfast area has some rooms for improvement, its very noise, extremely busy and most of the times one of the four coffee dispensers are not working which results in very long waiting times. The breakfast area gives more of the impression of a kantine rather than a breakfast area. Just like everywhere in Albir, mostly elderly people or young families are visiting this hotel.

ken round

It's definitely not 4*. No tea coffe kettle in rooms, no saucers for cups in dining room, fridge door hanging off, no table cloths on tables, staff poker faced, all balconies overlooked by next rooms from all angles, bathroom ok but dated. It's a very good 2*, it's an ok 3*. But definitely not 4*. But, the hotel design is beautiful, (to look at) inside and out. Gardens are very tasteful but face North so small pool is shaded, not much room. I would stay again but pay extra for room facing pool, the road was noisy all night.

Demey Julien

Since 10 years I’m coming to Jean Pierre, I always found what I was searching for while other haidresser’s didn’t propose sufficilently enough experience and being too expensive. He takes time to listen and has a great experience! Thanks Jean Pierre ! See you next year!

Inés Rodriguez

Too bad I live in France and can’t come here to get the plasma hair treatment more often! 😂 Jean Pierre is simply the best, I come here every time I am in Calpe and leave with silky smooth hair ☺️

Julia Gorton

I always get my haircut here. Never in Uk I wait until I’m out in Spain

Sabina Gibson

A true expert, very interesting and caring 😃

Amanda Gladwin

Love this place realy good cut at reasonable prices lovley people

Liisa Eskelinen

Please notice that 70 m2 apartments are nice looking in the photos BUT SMELL ABSOLUTELY HORRIBLE AND UNHEALTHY (building 7 seven 1st apartment floor apt. 306). It 200 meters away from the main building which is the one presented in the photos. They are renovated to a very old building which smells absolutely horrible. Untolerable. ’Service’ is 0 stars at it is non-existing. First the receptionist said she ”cannot make an upgrade” when I offered money to her, us to stay in the main building. THEN she said ”You need to call to where you booked it from” even though I booked from Pierre & Vacances own website!! After calling for 15 minutes to UK she walks outside to say she has talked to a superior and could change our apartment. Where was this half an hour earlier? That ’superior’ apartment had a very strong perfume odour from cleaning products. Not good at all. Still, the ’service’ was the worst. She was the lousiest receptionist I have ever met, with the experience from dozens of accommodations in around 30 countries. First she said TWICE I need to make the call myself. THEN she starts acting like ”she couldn’t say it as I had been upset” about she forcing me to call from Spain to UK with a Finnish mobile phone number (which probably cost me another 50-100 euros as I tried to call for the 3rd time to get my money back - didn’t succeed, only got directions how to make a complaint online). However it was clear it was not worthwhile to ruin my special holiday by staying. Stay instead anywhere else than here.

Victor

Great beach to chill but make sure to take your coral shoes with you.

Johan Bijlsma

. Could order a drink if you would like. Didn,'t use it so no info to share.

Debi Beardsell

Apartment was nice had dishwasher and washing machine as well as normal facilities no kettle tho but used saucepan. It was quite spacious with a nice view. A few nice restaurants nearby but supermarket up steep hill and no transport nearby. Not really anything to do in this area so had to get cabs to get out.

Martin Quinn

Great location, rooms a bit dated but really can't complain as we got a two bed apartment for €60 for a two night stay midweek. Noisy bar on the Wednesday night, but that's just because we've two young children now, would not be complaining ten years ago!

Georgia Salazar

First time in Benidorm and first time in this hotel. Wonderful place and amazing experience. Fantastic view from our room. We had delicious breakfast and dinner at the hotel everyday. Buffet style. All you can eat. Friendly staff. Located in the city center. We be back soon.

Maria Kane

Stayed here from the 10th March till 16th March 2025, we had an emergency and the receptionist notta got a booking with no issues. We had stayed here before, and again was not disappointed, the rooms, staff food and maid service sis spot on. Would highly recommend this hotel as it has spoiled us and find it hard to stay anywhere else

Darren Ashton

I booked direct with the hotel a double superior room with balcony. I never received confirmation of my booking prior to travel so I emailed the hotel to confirm my booking. They replied say they had already sent me confirmation...which they hadn't but what I found strange is that they still hadn't sent me any confirmation of booking. When I arrived I was charged another 19€ per night parking which I personally think should be included. After I'd checked in and got to my room I'd noticed 2 single beds and no balcony so I went back to reception and said I think there's been a mistake that's wasn't the room I'd booked. The receptionist very rudely turn her screen around and said that is your room and we have no more available. Moral of the story is make sure they send you the confirmation so you don't get shrewd on your arrival. Would I stay here again......not a chance. And the breakfast is terrible.

Official GaminGuys

We only visited the roof bar but it looks high end and yes the bar has high end prices so beware if drunk, it'll be one bar tab. Views are spectacular - will visit again.

Andrew Jones

Lovely hotel perfect location to all amenities room had tv kettle nice walk in shower lifts were fast too

Mark Allen

Our 2nd year staying at the Avienda Hotel. I really enjoy the hotel. It's location on the edge of the Old Town and so close to the beach is brilliant. All of the staff are helpful, friendly, and polite. Our friend who travelled with us is coeliac and her diet was carefully and considerately dealt with by the kitchen and restaurant staff. The food on offer is fresh, tasty and varied. The bar is well stocked with branded drinks. This is an excellent hotel and we will return.

m1bvt

Cracking place right in the centre of shopping in the old town. Comfortable rooms great bar with plenty of choice. Food was lovely and the staff in the restaurant were brilliant. Nothing was too much trouble for them. Reception staff were really helpful and had time to chat. Stepping out of the hotel you are literally on the street ready to shop. Turn left and left again and head towards the beach 150yds max. You can’t beat that.

Helen7178 Holmes

Have stayed several times and this time was no different. Excellent location, very friendly and welcoming staff. Rooms are clean and more than adequate. The lift's are the only negative, there are 2 very small and slow lift's but thankfully this gem of a hotel had only 6 floors.

Linda jack

We booked in for 4 nights 2 rooms. The staff was lovely on reception. Came to our room was nice with balcony. The next day I was sitting on the toilet and a woman walked in the room I was shouting get out she ignored me gave my husband a note walked out. The bar guys not happy at all. Food not great either. The bar area was very cold with the air conditioning. Never seen any entertainment at night as went out. The note was to say we owed money for the balconies.yea we had a balcony but defo not worth it as we looked into the back of shops. My husband went down to ask for a bath mat and was told once again you owe us money. We wernt going to run away. We asked for a late check out which was another £40. The last 2 days we never ate in restaurant. Great location but that's about it. Wouldn't go back.

Lynnette Stephens

We had a weeks stay the week before Christmas, the hotel was lovely, food was good with a good selection every mealtime. The only downside was that we were in Room 505 and just outside the window there was some kind of duct which "hummed" all night long and it was difficult to sleep, we are coming out again the 29 March and as returning clients would like a different room number although I believe Room 507 also was situated to the same ducting. However saying this, we had a wonderful weeks stay were blessed with the weather, the room was a good size and decor was lovely, the shower and bathroom were also a good size having a walk in shower so apart from the ducting noise we had no other complaints and are looking forward to returning at the end of March but staying in a different room. The sun terrace was a good size although the pool was a little small but you are 2 minutes walk from the beach both Levante side and Poniente side. The view from the rooftoop terrace was amazing and a perfect suntrap for topping up the tan. We found the staff were very nice, especially in the dining room.

Miranda Esteve

We spent the night of December 31st here and had a fantastic time with our small kids, it’s a in a great area, close to the beach and the rest of Calpe. I was very surprised that they had a beautiful gala dinner that night with a live concert, kids allowed! And everyone looked like they were having fun. We are for sure booking for next year or the next time we visit. Calpe is definetely a place to visit with family and friends. There’s lots of see and this hotel had great service, a beautiful spa for adults, unfortunately no indoor pool for kids during winter BUT they had an outdoor pool (for summer) so we’ll have to come back then! I loved our room, overlooked the water, we had a large balcony, honestly, I couldn’t complain about anything - it was perfect. OH! Breakfast buffet was included - that was a fantastic added bonus!!

Phoebe Goold

Lovely week stay at the Diamante Beach Hotel. Very clean and tidy. Rooms felt a little dated. It is in a great location, very close to the beach and shops. Enjoyed the local land train tour for just €5 each to see further around Calpe. Staff were all so lovely and catered to all our needs. Food was fab although it needed to be slightly warmer and would have been nice to have a wider variety of vegetables at dinner time. It is a shame that the spa wasn’t included in our stay as that played a big factor in us choosing this hotel. It wasn’t until I went back to the website and scrolled quite far down and even had to press “more info” that it said about the spa being an extra cost. Special thank you to Kim in the restaurant for always being happy and smiley and also to Alfredo in the bar / cafeteria for being friendly, remembering our drinks order and allowing my Nan to try something new

Del Singh

The stay at the AR Diamante Beach was really good. The staff were very helpful and friendly. The food was lovely. The rooms were excellent and cleaned every day. I would definitely come again and recommend this hotel to family and friends. Can i get a discount please as I want to come again.

Shibli Sattar

An average Stay at AR Diamante Beach & SPA While the AR Diamante Beach & SPA boasts a beachfront location, the overall experience falls short of its 4-star rating. Outdated Accommodations The rooms and bathrooms, unfortunately, feel dated and could benefit from a much-needed renovation. The decor and furnishings appear tired, lacking the modern comforts and aesthetics expected of a 4-star establishment. Bland and Repetitive Dining The dining options, particularly dinner, were a disappointment. The food was often bland and repetitive, lacking the variety and flavor one would anticipate. While it was commendable to offer a fish choice, the overall dining experience was underwhelming. Spa Services No Longer Included A significant drawback is the removal of complimentary spa access. This additional cost detracts from the overall value proposition, especially considering the hotel's 4-star status. A Cyclist's Nightmare For a hotel that caters to cyclists, the absence of a simple cycling pump is a glaring oversight. This basic amenity should be readily available, especially for those who rely on their bikes for transportation and leisure. A 3-Star Experience Based on these factors plus the lifts are very infrequent, the AR Diamante Beach & SPA, while offering a decent beachfront location, ultimately delivers a 3-star experience. It's a shame that outdated rooms, underwhelming dining, and the removal of complimentary spa access diminish the overall value and enjoyment of a stay here.

Tammy michael

My massage by Gema was so professionally done. The rooms were very clean and even had a shower in them if you choose to take a shower after your massage. She listened to me about the areas of my back I was having spasms with….. and knew right what to do to remedy the situation! Thank you!

Elizabeth Cutler

Short break spent 2 days in bed with food poisoning. I had the carton milk on my muesli in the morning but the afternoon I had loss conscious 5 times in 4 hours, vomiting and diarrhea. The housekeeping was sent to the room to change bedding and towels. As I was leaving I told the guy about the milk and how I'll I was, he didn't seemed bothered and no notes made, then he asked me for 6 euros?? We had a suit and a coffee machine in our room that took pods, the first morning we had a coffee each, the following morning no coffee had been topped up so I asked if we could have 6 more pods for the rest of our stay. It was on leaving they charged me for the pods. So if you have no kettle in your room I'd request one and buy your own coffee, tea & milk. I'd expected to been able to make a drink at least. We were on the 1st floor, if they had entertainment at the hotel it was very noisy. Apart from that the hotel was clean and rooms nice, bit small but lovely view over the sea.

Nicole bernadette Donaldson

This hotel is rubbish for breakfast everything's boiled or cooked together where half is raw not alot of selection for breakfast mainly donuts etc coffee machine does not work it kept giving me hot chocolate when i wanted a latte, bedrooms wallpaper falling off the wall stains everywhere up the walls bathroom falling apart and the beds like lying on a brick slab! Residents next door poking there head around into our room! After complaining that our TV was loud and we where locked out of our room when it's the hotels fault the TV IS ON THE SAME WALL WHERE THERE BED IS (VOLUME 8) the receptionist we dealt with was extremely rude! Ruined my birthday holiday! Definitely won't be returning or recommending this hotel to Anyone stay well clear from here!!!!

Advan tage (Rachel)

Perfect location. Excellent staff. Extremely nice and made our trip special as it was my husband's birthday and Carlos the manager organised a surprise for him. Beautiful sea views, quiet hotel.

David Pring

Fantastic hotel,staff are amazing,spotless hotel food good as well,had great fun with bar staff especially Tony he's hell of a laugh couldn't put it down in anyway I will definitely return here 👍

Dave Latham

Great hotel at the far end of Lavante Beach, near McDonalds. Friendly and professional staff, nice food, clean and rooms were good. Can thoroughly recommend.

Jean

Richard Crow

We recently stayed at Hotel Mediterraneo and had a mixed experience. On arrival, we were welcomed warmly by the reception staff, who added a thoughtful touch by taking a group photo and attaching it to our account for identification, a unique and convenient approach, especially for the all inclusive services. The all inclusive deal is decent, though there are areas for improvement, especially with the dining experience. The buffets are well suited for seafood lovers, with a variety of fish options available. However, after two nights, we found the menu became repetitive, and the dessert selection was unvaried. Additionally, the kids' menu was limited, cycling through hot dogs, burgers, crispy pancakes, and hash browns each day. Most restaurant staff were attentive and friendly, although a few seemed less engaged. Our room was spacious, with ample storage, but the floors could benefit from daily mopping. We noticed our feet quickly became dirty after a shower, indicating the floor needed a more thorough cleaning routine. Air conditioning is available in the room but we did at first miss the control. The pool area was spotless, which we appreciated, although the pool bar was closed during our off season stay, and snacks were only available in the restaurant. The snack options, however, were limited mainly burgers, hot dogs, salads, and a selection of cold meats. Unfortunately, the quality of the burgers was disappointing. On a positive note, the hotel is conveniently located about a 20-minute walk to the beach, with a pleasant path dotted with shops and bars along the way. Overall, Hotel Mediterraneo is a nice hotel with a lot of potential, but refining the food options and enhancing cleaning routines could elevate the guest experience. We travelled with Jet 2 who visited the hotel twice during our stay.

Kelly McLoughlin

Just came back from a 4 night stay here, we have absolutely loved it!! Everything was prefect. It is run on a card system they took a picture of me and my partner when we got there and put us both on both cards so we could go up and get us both a drink which was prefect. The room was just what you needed clean, big, comfy bed clean towels everyday, there isn't any AC but it was cooler when we went so that didn't effect us. The pool it was cold but it was fine for a quick dip to cool down. The food was amazing a different selection every day, we walked away full and happy. The only thing I would say is if your a dessert person it's not a great selection but there's always ice cream and yogurts then the last night a chocolate fountain - amazing. You are far enough away from the main strip to not hear any of the noise but close enough to walk about 15 to 20 minutes. The staff we lovely really pleasant and polite a really lovely stay. We would definitely go back and recommend to anyone wanting to go to benidorm. Lovely stay very happy

Hugo Andersons

I would like to THANK Josè Manuel, for all his help at reception n Staff for five star service.. this is our 5th stay here n will definitely be back again..looking forward to returning soon as possible. Great place to come with Family n friends…

Neil Taylor

Hotel was spotless and staff were really friendly, great location for Benidorm Palace and Mundomar but a bit of a trek to the beach. The food was not great and we ate out most days apart from the breakfast which was OK. We got the all inclusive plus so we could have the named spirits and cocktails but there was only 1 cocktail a day which was a bit of a disappointment if we had known we wouldn't have paid the extra. On the plus side there was a McDonald's next door which we visited a few times because the food wasn't up to much. Don't think we would return and don't think it's upto a 4 star.

Amy Law

LOVE THIS HOTEL! Been back three times And enjoyed every visit! The staff are friendly! The house keepers do a wonderful job The entertainers are amazing! And are fabulous to have a laugh with! The bar staff are brilliant! Again you can have a laugh with them. The food is stunning! They have a mixture that will suit everyone! The waiters in the dining area are very hard working, they work at a fast pace, and are just wonderful

Daphne Stockdale

We stayed here for 4 nights, the rooms were poorly cleaned as we had to be moved to another room, I've blonde hair, and there was black hair over the floor and in the shower and there was stuff skit up the skirting board and wall. Our window was broken and wouldn't lock. Our balcony door was broken on our 3rd night we where able to lock it up until then it looked like someone had booted it from outside as you can climb easily from one side to the other and when requested for someone to come fix it, no one was sent so my husband took pictures and went do to reception and he was told they would have no one until morning to looked at it which wasn't acceptable we hadn't had our dinner and didn't feel comfortable leaving our room with the door broken, so we were giving a new room. The hotel also doesn't cater for English people for the time of year. Food was all Spanish. Our walls were paper thin, people in the room beside may aswell of been in our bed when being intimate as their bed was bouncing off our wall making our bed move to their motion at 3am. We did enjoyed our holiday benidorm is a very nice place and we would go again, but I wouldn't say this hotel is 4*

Nicole M

Cleanliness of hotel is 10/10, we stayed mid Sept and the pool was quite quiet with plenty of beds around it free. The hotel is good distance walk from the new town and strip but taxis are really reasonably priced however your within walking distance to loads of shops, restaurants and bars. Would recommend this hotel however was not too fussed on the food during buffet.

Lyndsey Hulm

Clean rooms, great choice of food, small pool area, reception / restaurant staff not overly friendly (bar staff were lovely), lots of Spanish guests. Would stay again

gfrbe

Great hotel . Clean rooms, friendly staff and atmosphere, and well located. Totally recommend this place.

Anna Bielanska

I am staying in this hotel right now till saturday and I am so dissapointed. Worst hotel I ever stayed in :( It is definately not a 4* hotel…. Rooms basic… not even a tea or Coffee in the rooms… Food very dissapointing everyday same things No variety at all, No seasoned and same things every night like for kids at school…. My family are staying in hotel next door and they have a much better experience even thought its a 3* Cockroaches in the room when I arrived and in general not very clean… Wouldnt reccommwnd and wouldnt stay again for that Kind of money…

Paul shearan

Great hotel to stay at. Very modern and clean. Rooms are spacious and the food is outstanding. Outside the madness but quite easy to walk to everything. The food was absolutely fantastic. One of the best out of other hotels we have stayed in.

Naa Kewty

Breakfast was superb. Loved the churros and omelette ✌🏾 The cleaner was friendly and helpful. I really admire One elderly waiter attitude towards his work. And the person who fries the omelette always knew what I wanted. "Omelette no cheese" usually the only dark skinned person

Thomas Ainsworth

Make no bones about it, this hotel is 3* at best. It may have been 4* when built, but not now. Tatty and in need of renovation, broken floor tiles with pieces missing, loo flush buttons that fall of the wall, disrespectful cleaners, etc, make this a lucky 3* Hotel. Bar, restaurant, chef & reception staff are pleasant, which is the only saving grace of this establishment. Incredibly limited buffet food. Don't waste your money on all-inclusive. Sinatra's, The Yorkshire pride are over the road and do good food at a reasonable prices. The Paddock is a nice bar, too. You also have a few restaurants' yards away, so there is plenty of choice.

Jonathan Wright

Stayed here 9th January for 4 nights A/I checked in early 11am and our room was ready, lovely lady on reception Natalie, room was excellent, got our A/I bands straight away so down to the bar for coffee and snacks, all the staff in this hotel are very friendly, food was great cooked in front of you. Drinks were great with branded spirits and the wine was great. The only fault I could find was that there was no kettle in the room. Definitely recommend this hotel. Jonathan Wright

Matt Prince

Stayed at the Levante hotel, absolutely brilliant service in its entirety. Customer service was amazing, we had a problem with our booking that was our fault, but the staff got this resolved for no charge for us. Food was incredible, really varied, freshly cooked to order for some bits. Pools were really nice, the bottom pool is shaded by the hotel next door at times but was significantly quieter! Room cleanliness was unparalleled. Drinks at the bar were amazing, really varied options included in the All Inclusive, really happy with everything. Only a 10 minute walk from the beach too.

Lindsey Howitt

Ok if you are not on floor 1. Prison style balcony doors to stop your room being robbed. Faced a wall and was woken up by cleaning staff squealing and laughing at silly times of the morning outside..... ask for pool side. Food Fantastic, entertainment very good, restaurant/bar/reception staff excellent

Jacqueline Smith

Very happy with this lovely clean hotel / room our room is on the second floor overlooking the pool were very impressed with the breakfast as theres alot of choice its very well presented as we are bed /breakfast only this is are second visit and we will return

Travis Bickle

Very friendly staff. Mainly Spanish hotel but as a English solo traveller I couldn’t find fault.. big praise for Sophie on reception who was friendly and helpful

Kevin Hislop

Fantastic hotel, clean rooms, great breakfast and friendly staff. Very Spanish feel which is unusual for Benidorm. Have stayed in a few hotels in Benidorm before but none are as good as the Diplomatic.

David Minto

Always a good experience at the Diplomatic. Reception helped us solve a problem. Bar & restaurant staff always happy & helpful. Mattress is a little too hard for me.

Joanne Hutchinson

What a fabulous hotel. Directly on the sea front. Immaculately clean throughout, rooms very comfortable slept very well. Great bathroom and shower. Breakfast had something for everyone well presented with plenty of choice. The staff were lovely, especially Carolina, who is an asset to the hotel. She was always smiling and very attentive.

Diane Bartley

Last minute holiday , great location easy distance from old town . Lovely welcome .room not the biggest but serves well we upgraded to side sea view. No coffee tea facilities but you can request a kettle.breakfast varied wide choice and fresh. Plenty of room no waiting.

Harold Middleton

Hotel very warm, to the point it’s too warm so you have your window open. AC doesn’t blow cold in the winter. Be aware smoking on the hotel balconies is allowed and the smoke will travel into your room if you’re close, which we are and it goes in our window. Our hotel room now reeks of weed and cigarettes. Won’t be back, thought this was a better hotel than in the strip but it’s not worth the extra. Avoid.

carol lax

Perfect place to stay right on the front promenade just 100yds from the sea. Hotel very clean in all areas, lifts worked perfectly all the week we were there which we were delighted with as normally the lifts are a problem in many other hotels we have stayed in. We stayed at the rear of the hotel facing the shops, etc, which didn't get any sun at all, we could have upgraded once we found this out to a sea facing room or side room for extra money.

Judith Purdy

We arrived on Friday and upgraded our room to have a balcony @140 euros, due to being informed by jet2 that they were carrying out works to the back of the hotel. This was our second time staying at the hotel, as we had a good experience last year. On Tuesday morning at 6.30am they started to remove a palm tree just at the front of the hotel, we were not informed about this our TV you can't watch it there is so much interference despite complaining about this. On Tuesday evening the elderly bar attender was standing picking his nose. The room that we are in is just above the bar area, so on my return home l will be canceling our stay for next year.

T Mac

Good location, five minute walk to beach Rooms are modern, with spacious balcony. Restaurant food is varied and of good quality. The staff are professional and helpful. Enjoyable stay

annamarie price

Fabulous as usual, we visit here twice a year, staff are amazing Mohamed and jaoquin in the restaurant always great, food lovely selection, David and the guys at the bar, can’t do enough for you . Same staff every year which is lovely Clean, friendly and love the terrace in the sun with music and sport Always great acts to watch on a daily basis. Our favourite hotel

kevin moorhouse

Very popular hotel small but everything you need good food and entertainment brilliant staff cannot fault it at all

Major's Mum

Had a fantastic time here for a 60th birthday..staff lovely immaculate hotel..thanks to Gabrielle the manageress..making this place just wonderful..we will be back next year ..thank you

Jonathan Williams

Stopped in for a quick bite to eat & a couple of drinks as we have booked to stay here in June/July. Service & food were excellent & very competitively priced looking forward to staying here later on this year!

Oliver Brindley

This is amazing I’ve come from the UK with my Nana and it is amazing we are on the 12th floor with sea view and it is lovely we are right near all the shops. Food is amazing! There is a jacuzzi and about 1 pool and 3 “Pools” it is absolutely beautiful and I definitely recommend and it is quite flat and the fair all year round is right behind it.

Fay Moran

Couldn't have been in a better location right in the middle of old and new town and on the sea front. We had a side sea view room which was spacious and a good view of the sea. Staff were Friendly, food was good we only had breakfast but plenty of choice. Always managed to get sunbeds, pool mega cold but once in it's nice so don't let it put you off

Faye Lansdowne

My boyfriend and I stayed here for 9 days. Was meant to be 10 but missed our flight. Because of this our city room/ without a balcony was not available, so had to pay €145 to stay in a room on 1st floor overlooking the beach. Own private pool at end of terrace, (NO SAFETY BARRIER!) Henceforth my visually impaired boyfriend walked off straight into pool fully dressed. Once in our city view room on 8th floor, the noise from the streets below was very noisy day/night so didn't sleep well. The evening entertainment in hotel only fri & sat was poor. Food plenty of choice. Thought that you'll have water at meals free , but No, €2.60 for the glass bottle. Good points= clean every where throughout and reception staff were very understanding when explained why he needed one full outfit and trainers laundered. Within 30mins of checking in the first room. In all honesty I feel they don't consider those who are blind/visually impaired appropriately in this hotel.

Genna Copley

Myself and my husband have just returned from 4 nights here. Great Central location, walking distance to both the strip and the old town. We chose a Frontal sea View room. Which was on the 13th (top) floor. Fantastic sea views right along the beach. Hotel is spotless and the staff are very friendly and helpful. Rooms are cleaned & beds made up everday. Which is a fantastic bonus. We had the Bed and Breakfast option and found the food offerings great. With a wide selection. From hot & cold options. All buffet. The Hotel has a lovely pool and plenty of sun beds, towels are supplied. With a hot tub & a small shallow pool, for children. Overall a fantastic hotel in a great location. Can't recommend this hotel enough and will definitely be back. An amazing break.

Deb Robinson was Abnett

Brill location on the beach front halfway between old town and the strip. Great staff and lovely room (we had 3 to a room and plenty of space, good shower). Cocktails about €9 each and a good breakfast buffet

Christiaan Meerkerk

Loved my time here, the staff is amazing, the location is superb. The rooms were spacious and had everything you'd expect. The buffet has lots of options. The hotel is bike friendly, I was able to take my bike up to my room with me. It's on the more expensive side, but well worth it.

Jodie Rudd

We stayed for a week with breakfast included. The rooms are lovely, clean and spacious with everything you need. The bed was really big and extremely comfortable! Staff are very friendly and the breakfast had lots of options and very yummy! Would definitely stay again.

Cristiano Avanzi

I would like to express my sincere appreciation for the exceptional service provided by both the rooms staff and the front-of-house staff. The food and drinks were truly top-notch! The entire team demonstrated remarkable qualities – kindness, gentleness, politeness, education, patience, and a genuine desire to ensure guest satisfaction. I am a frequent traveler and have encountered many hotels worldwide, but I have never experienced such a consistently high level of service from the staff. Best staff's smiles ever!!!

Geoffrey Black

Beautiful hotel; wonderful staff; lovely bedroom with sea view. Meals are all buffet service, but with a choice to suit everyone's taste. Definitely one of the best hotels in Europe at which we've stayed

Heather Canter

A very very nice hotel. Service was great, rooms were spacious and modern. Food was delicious and had never ending options. Only downside was noise on the street side. If you can afford it get a room with a sea view!

Jenna Salter

Unless you pay for ultra inclusive, it is not worth coming here. The inside of the hotel is in need of some serious repairs. The lino they put on the wall of one lift was peeling. On the same lift two floor buttons were broken. Another lift broke down Daily. Our room air con broke on a day that was 27degrees and the receptionist said they would send someone within the hour and no one came at all, my husband managed to fix it. We ended up eating out all the time which wasn't cheap at all because the food was undercooked and in one restaurant the food was left out all day, so it was disgusting. My step dad got ill on the first day. The kids club isn't good at all, it was on for about an hour or two a day and it was just crafts in a small room. The three mascots were never seen, u till after 10pm when one would appear on the stage at the end of the show for photos. The shows were repetitive and didn't start on time or anywhere near the time. The shows are also out in the garden bit by the swimming pools. The massive pro of the hotel was the swimming pool areas, it looked picturesque. We paid for inclusive but was only allowed in one restaurant which opened at 7pm for tea, 1pm for lunch and 8am for breakfast. That was OK. But we weren't allowed in any of the other restaurants like the pirates tavern. You have to pay for the gaming experience room which only opens after 4pm. When I voiced a Complaint to reception they were rude and didn't want to hear it. We did however meet a couple friendly people around the resort and the beach restaurant we went too. Safety isn't too big at the hotel, only the bottom level of the stairs has friction grips on them, the rest do not and get rather slippery with water and sand. This hotel would be suited to a couple but not a family with young kids or the elderly.

Dan Ezz

Great holiday. Can't wait to go back as kids and adults loved it. Plenty of choice of food available. Having a autistic child who doesn't travel in lifts etc. Had to pay to move lower but not overly expensive. Staff are great and go above for you. Will highly recommend this place to go and stay. Definitely go ultra all inclusive, as you get access to zoo and waterpark and magic Robin hood.

Amy Stephenson

Me and my family Arrived at Magic Tropical splash 27th October 2024 - 3rd November 2024 Our hotel room was very run down huge scrape marks across the leather sofa which was covered with a dirty throw, broken toilet we had to lift the top of the toilet to press the flusher, by day two we had NO hot water my partner went down and contacted reception as the telephone in the room didn’t work once my partner had spoken to reception we then had to wait well over an hour for someone to come and have a look they didn’t even check the bathroom they said it is the water pressure and that we would have to wait for it to warm up…This did take all day to warm we ended up having cold showers! The rooms were filthy we heard people saying “you have to tip the cleaning staff if you want your sheets changed and the floor brushed” I was mortified for the price we paid as well as we always left change out for staff that they felt they needed more to complete there cleaning duties was shocking the cleaning staff were very unprofessional and ignorant not a smile in site along with smoking in the rooms whilst cleaning. The lifts are horrendous, very dirty, slow and do not sound safe from the amount of dodgy noises they make. Day 3 I was very un well from the food in the restaurant for over 48hours which was food poisoning I didn’t feel well at all for the majority of the holiday. The food was not good after me feeling that unwell we ate out in old town Benidorm for food. My friends partner also had severe food poisoning which lead to projectile vomiting and he was unable to leave his room for two whole days. We had a message when arriving at the hotel from jet 2 holidays they said they are here to help if we have any issues … There was a jet 2 holidays desk at the hotel but I only ever seen the two women once on arrival absolute joke. If I had seen them again I would have raised my concerns and experiences. The food is lukewarm then hot food is added on top of this which is high risk of bacteria growing. The amount of family’s with there children that were unwell in this hotel was terrible I would not recommend this hotel. Take your money and book somewhere closer to the old town much nicer. Horrific!

Natalia Skomska

After a week spent at the hotel, it's time for a review. The staff at the reception desk were very polite and helpful during check-in. The elevators did not break down during our stay in Tower 1, but I can't say that there was any fear because of the noise. The rooms were clean and spacious, although a bit old and in need of renovation. Housekeeping was nice and cleaned the rooms every day. The typical all-inclusive food was plentiful but of poor quality and cold. It happened that the chicken and sausages were raw, so I suggest checking them out. Lunch was probably the worst, we only used it twice. The staff in the entire hotel was very nice and friendly, and here I would like to thank them for their work and smiling faces, which was not easy. During our stay, none of our 4 were sick, but there were children who vomited by the pool, or at the evening shows, and in the dining room during our last dinner, where the floor was not even disinfected, only the parents cleaned the floor and left, and in their place a moment later another family came. The staff working in the dining room should pay more attention to such things. It was a nice week, but I will not return.

Gary Black

We were here for 11 days. Had a great time, rooms are cleaned everyday with fresh towels. Food was OK for me my other have wasn't that keen. Drinks are good we don't drink much tho. Staff are lovely and always help when needed. Easy bus route bring you into main Benidorm. Would definitely stay here again.

Nick Goosselink

The hotel Villa del Mar is an excellent hotel with a great concept for their guests! The all inclusive concept has many possibilities in drinks and food. Hygiene is very good! Everywhere where you look everytime there is someone cleaning something. The food in the restaurant is excellent! And is worth all the 4 stars! The manager Joaquin is a great, hard working and friendly man. The whole team is working good as well. Entertainment is also really good. Every night there is something else to do! The rooms are big, clean and lovely located of you are in the front. Then you have a view over the sea. At the other side you look at the swimming pool. We definitely recommend a stay in Villa del Mar 👍

Ben Starkey

Location on beach front is amazing. Had a pool view room but I wouldn't bother as we ended up with a view of the kids pool. Pool areas are quite small. Roof top bar is nice with seats and lounge beds. Entertainment room is small with limited seating. Restaurant is big enough with themed food on each night.

Raja Muhammad Naveed Riaz

Excellent beach front location. Beautiful view of the seafront. Huge Variety of food in breakfast lunch and dinner but missing the flavour. The bartenders are extremely busy. The front office staff could be bit more welcoming. Lots of signs for Green Earth but taps were stiff so they gush out water like mad. Sofa bed had the cushions missing. Table lamp had a broken plug.

Estelle Gerhardt

Great location for the hop on hop off bus,shops,beach and marina. Food outstanding. Lots of choice with varied menu every night. Rooms large and roomy with a nice sized bathroom. Lovely outdoor pool having comfy sun beds to relax on

Howard Harries

Rooms good do with a make over . As bathroom. Shower confusing . Very hot, hot . Water , no warning. Not enough seating in hotel to relax . Excellent service and friendly from staff. Good location . Should be Adults only hotel . When kids arrived on Hal term . They were doing Cart wheels etc in restaurant. Spilling self service ice cream everywhere. No control from parents. We will not be visiting again .

Donna Hynes

Absolutely perfect. The rooms and service are exceptional. We booked this for our 30th wedding anniversary and was not disappointed. We had a bottle of bubbles waiting for us in our room, and lovely touch. All staff are friendly and welcoming and make you feel very comfortable. Food is tasty and varied. Drinks are very affordable. Maria the waitress was very friendly and helpful. Ana on reception was so helpful and goes out of her way to make you feel special. All staff members are lovely. We will definitely return and would recommend this hotel to friends and family. Can't wait to return and we haven't left yet. 100% perfect holiday for us looking to relax and enjoy the views. Thank you to everyone x

Ira Ghandchi

The H10 Hotel in Benidorm is a fantastic choice for anyone looking to enjoy a memorable stay on the beautiful Costa Blanca. This hotel offers a perfect blend of comfort, modern amenities, and excellent service. We often praised the spacious and well-appointed rooms, many of which come with stunning views of the Mediterranean Sea. One of the highlights of the H10 is its beautiful pool area, which is perfect for relaxing under the sun or enjoying a refreshing swim. The hotel also provides easy access to the beach, making it an ideal spot for sunbathers and water sports enthusiasts alike. Additionally, the staff at the H10, Christian and his wonderful team are known for their friendliness and professionalism, always ready to assist with any requests or recommendations to enhance your stay. Whether you’re traveling with family, friends, or as a couple, the H10 in Benidorm is sure to provide a delightful experience filled with relaxation and enjoyment. I highly recommend it for your next getaway!

John E

Our first visit to Benidorm with friends. The hotel is perfectly located opposite the beach. The welcome at check in was great and we were given a welcome glass of fizz. The reception area is large and it is a comfortable place to sit and relax with a drink. The rooms were first class, large and comfortable. The sea view balcony was a great place to sit with a drink. The roof top pool was a bit cold but still enjoyable. The restaurant food was excellent. A great choice each day. All of the staff were excellent. We loved our visit and have already booked again for next year.

Wojciech G

A Heavenly Stay at H10 – Beyond Expectations! We travel a lot, but H10 has been, without a doubt, the best hotel we’ve ever stayed in. From the moment we arrived, the service was out of this world—truly on another level. The staff are simply amazing, making us feel welcome and taken care of at every turn. The selection of food and drinks was superb, offering something for every taste, and we thoroughly enjoyed every meal. Our room was fantastic—spotlessly clean, beautifully designed, and incredibly comfortable. And the location? A perfect 10/10! A special mention goes to the therapist at the spa— Nyka an absolute angel. I get massages almost every month, and I can confidently say she is the best massage therapist I have ever had. She worked on muscles I didn’t even know existed, leaving me in a state of pure relaxation. If you're considering a massage, I highly recommend booking a session with her. We will definitely be returning to H10. This place is simply exceptional!

Lisa Cooper

This must be one of the best hotels in Benidorm. Lovely spacious bedroom/bathroom. Comfortable & very clean. The pool area (on the 5th floor) is clean & has a bar/restaurant with plenty of sunbeds & seating. The views are great. The main restaurant is buffet style. The food is good, plentiful & tasty. The bar offers low key entertainment on some evenings. The drinks are reasonably priced. The location is brilliant. 5min walk to the old town and across the road from the beach. We would/will definitely stay again.

CHRISTOPHER RAVEN

What a wonderful stay we had at the Estimar , all the staff made us feel like celebrities. The rooms are amazing and so comfortable. Everything is clean the health spa is s relaxing to be in and the restaurant food was first class.

hazel miller

We have just came back from a week here hotel was lovely and clean rooms were spacious cleaned everyday ,we were bed and breakfast which was fine.We decided to eat in hotel on night and got told it be 40 euros but selection was not great for us so never had much and when we went to pay it was 88 euros we could have 3 course meal outside and would have been a lot cheaper so if you don’t want ripped of I would go somewhere elase

Jens Jakobsen

Hotel Suitopia is a fantastic hotel on 29 floors - lounge/bar on the 29th floor. Breakfast and dinner are fantastic 😋 3-week long holiday at this hotel 🥰 Have been to the hotel March '24, November '24 and will be back in November '25 Suite + balcony and sea view is nice, good space in the bathroom, fantastic view  ⭐⭐⭐⭐⭐

Jennifer Franklyn

Beautiful hotel, brilliant location and staff were fantastic. The little added extra touches in the room such as fruit, water, more toiletries than anywhere else was more than what was expected. The food is great - there is a vast selection and the buffet changes each day so nothing gets boring. The view from the Sky Bar is incredible and the Pina Coladas are very good! I can’t fault our stay and can’t wait to return!

Michelle Morton

After paying for our stay for two sea view Suitopia suites, quite a few things we are unhappy about: 1. Having to pay €14 per day per suite in order to use the kitchen facilities/fridge to store milk is absurd. 2. I do not drink coffee, so need a kettle for tea - had to pay €20 to get one in room at reception. Again this is an upmarket hotel, there is nothing like being told we need €20 incase you steal the kettle, had the embarrassment of having to carry the kettle to our room, as well as struggle with our luggage to the 21st floor. I would have thought there would have been a person to deliver the luggage to room & bring a kettle. 3. We were room only, as did not want to be eating a large amount for breakfast, would have been happy to have cereal. Due to the cost of the kitchen hire in room & the ridiculous cost of €18 per person for breakfast. We have had to go out for breakfast. To charge guests €18 per person for breakfast is poor. No discount if already staying, nothing. Went once at a cost of €72 for the 4 of us to eat cereal & boiled egg, not worth the money at all. It was busy, under staffed, food not replenished quickly enough & tables not cleared quick enough. 4. Pillows uncomfortable, tried all in room. 5. Dressing gowns totally past their best, threadbare, aged & discoloured. 6. No welcome drink vouchers on arrival, most high end hotels offer this. 7. No Spa discount offer i.e. 20% off treatments. 8. The reception is bland, unwelcoming & nothing going on. Feels like walking through a shopping mall. Awful. Finally, the hotel is nice, however, all style & no substance. It is soulless, some of the staff are friendly, others border on being rude, very apparent it’s all about getting more money out of you once you are here. We visit Calp multiple times a year, generally for a month at a time & always at New Year. After this experience, I would not envisage we will return to this hotel. If you are keen to stay, ensure you are happy to have your hand in your pocket for all the unnecessary costs.

Gary Uren

Its was our first holiday with our 1yr old boy and we found the whole holiday Fantastic! Everything we needed was right on our doorstep. The staff were excellent. The food was great even our boy loved everything we gave him to eat. Having the zoo and water park so close made it all hassle-free. Would definitely go back!

Carly Morris

Great Zoo with lots to see and do, brilliant birds of prey show. Water park is great too. You can also swim with sea lions for €51. Amazing experience. All the staff were friendly until it was time to leave, no warning that it was closing just told to get out. Didn't stay at the hotel so can't comment on that.

Gary Firth

We had a lovely time at October half term. The staff were so friendly and helpful. The rooms were clean and comfortable. Food was mostly very good for buffet food. If you go in October expect lots of halloween fun. The really did go eyeballs out and the Friday halloween buffet was spectacular. We'd come back for sure.

Ryan Garrad

Honest review on staying at the hotel and using the Aqua park and Zoo during the stay. The hotel itself now staying there and coming away is alright! For a basic family holiday for a week max it would be perfect, the check in process is very intense. The reception team throw all this information at you in 5 minutes and then send you off like it all makes sense! I see a lot of people say this, but now experiencing I understand what they meant! The room it’s self was lovely, I’ve commented further on this below but i couldn’t really fault the room, in fact it swayed me to give it a 4/5 instead of 3/5 overall! The pools at the hotel are poor in my opinion, they are not heated at all! So they are cold! The pool bar staff are a little rude! I’m very grateful that the water park is included as part of your stay, you’ll find yourself going to the water park instead of being by the hotel pool! The hotel food buffet system is interesting, if you’re an all inclusive + member then you get your own restaurant! But all inclusive generally all go to the main buffet restaurant which yet again I’ve commented on further below, but I found the food to be very basic! A lot of labels for foods are either missing or wrong with no care or attention. So sometimes you don’t know what you’re picking up! One basic example I took a photo of because it was so funny, it’s clearly pizza but the sign suggests it’s rice and pizza? Overall a little disappointed with the food, but it’s doable! It does the job, just not spectacularly! The evening entertainment is actually very good, circus acts, magic and just overall singing and comedy. It’s great, I would say it does start very late some evenings as the main stage doesn’t open until 20:30! So you’ll find most acts start at 21:30/22:00 onwards! The water park as briefly suggested is great, I couldn’t fault the water park. There is plenty to do and as part of the hotel agreement you get unlimited access and free sun loungers (Which normally cost €5 a person) and a bar area specifically for guests! The zoo very similarly is beautiful, the animals are clearly looked after, there is a play park for kids to use and interactive areas around the zoo! Lots and lots of animals to see also!

Andrew Gunn

Went here at the end of October, and the weather was reasonably decent, although we had a number of rainy days during our 10 day stay. It was never cold, though. The rooms are very nice. Some of them could do with a bit of a refurbishment, however. The staff are very friendly and the whole resort was extremely clean.

Jules Latham

This hotel lived up to its very good reviews. Comfortable room, very clean and great views from the balcony. A good variety of food at breakfast and dinner. Drinks were top quality and reasonably priced.All staff, reception, restaurant, housekeeping, bar and security were professional, friendly and helpful. Location is good. Handy for the beachfront and the old town. Bus stops nearby. Will definitely go again.

Paul Beaumont

Without a doubt the best hotel I've stayed in whilst visiting Benidorm. Staff are all so friendly and accommodating. Great selection at breakfast and considering this is a 4 star hotel the bar prices are extremely reasonable. Stayed in a superior room on 17th floor with amazing views. We had an end room so enjoyed a view on 2 sides. Highly recommend anyone to stay here.

LESLEY Hall

Fantastic hotel. Good location . No noise from strip or any other bars. High standard of service but good prices for drinks. Breakfast ; lots of choice and a very well organised restaurant. Staff very attentive and friendly . Big thanks to Charlene for her quizzes and fab singing performance when asked to stand in. Lovely surroundings and clean well kept hotel. Definitely deserves all the praise it receives.

Liz Hook

Just come back from staying here with friends, was a lovely and clean hotel. The staff was very friendly and very helpful helping with a friend's birthday celebrations. Great location and comfortable rooms with lovely pool and sea views, nice selection of food in the restaurant including the pool side menu. Would definitely recommend staying here again.

Stephen Yathindran

First time staying at the Don Pancho and if I return to Benidorm I will stay here again. The hotel is centrally located so close to both the beach and Benidorm's famous entertainment strip. This hotel doesn't do stags or hens, football or rugby shirts and has an older clientele so is generally quiet in the lovely lounge and pool bar areas. This is a very stylish and clean hotel with great staff and the food and drink prices are very surprisingly low. Dinner buffet is only 17 Euros for all you can eat and the choice is decent. We stayed in the standard room which was a great size and had everything you would need, all have a balcony with chairs and are facing the sea. Can't really fault the Don Pancho!

Moira Scales

One week stay in Feb 2025. Hotel spotlessly clean, well maintained, staff welcoming and courteous. Requested a lower floor due to mobility issues at booking , receptionist accommodated our request after reminder on arrival. Our room was a twin room with balcony over looking the sea, spotless and maintained daily by friendly, non intrusive staff. The ensuite bathroom was glass fronted screen , no problem to us but any privacy issues it may be. Food choice at all meal times was plentiful and staff in the restaurant were very attentive. Lounge and bar staff were amazing speedy and courteous whilst maintaining a sense of humour during busy and show times. Lift service is good however at certain times may encounter a wait. Location very near seafront and promenade. Would definitely book again for nice relaxing stay.

Janet

Stayed at port Benidorm two weeks ago. We were amazed how beautiful this hotel was. Rooms were beautiful with good views of the beach. Staff at reception were very friendly and attentive. Very, very clean we had our room cleaned every day and they were very friendly. Although there was construction work going on we never heard it but some guests have complained which they had a right to ( I would have). I really enjoyed the food in the restaurant ( half board) plenty of choice . It would have been nice to have had a smile from the restaurant staff although they did clean your dirty plates promptly. We did go to the roof top terrace which was amazing and the staff were very friendly, accommodating, bought us heaters and blankets out. Shame about the weather but I’m guessing it would be fabulous on hot sunny days and evenings. Overall we had a fabulous stay and would definitely return. Thank you for making our holiday memorable.

Isra García

Port Benidorm Spa: a beautiful and well-equipped hotel with top-tier service I stayed at Port Benidorm Spa for two nights as a gift from my parents, and the experience was fantastic. The hotel is new, stunning, and always full, even in January, which speaks volumes about its quality and popularity. High-quality facilities and service The facilities are top-notch, and the staff is extremely kind and accommodating. From the moment I arrived, they made sure everything was perfect, even allowing me to check out 35 minutes later, offering me a free spa entrance, and providing the option to change rooms if there was any noise. These small gestures made the experience even more special. Spa and fitness area The spa is fantastic and well-equipped, though it would be even better with contrast baths to complete the wellness experience. The gym, while useful, could benefit from being slightly larger and having dumbbells at a minimum. Food and entertainment The buffet is incredibly abundant and diverse, ensuring that every guest finds something to enjoy. There’s also a game room, which adds to the hotel’s entertainment options. A minor detail to improve The only issue I noticed was that the shower water filtration in the rooms should be checked, as it could use some fine-tuning. Verdict: an outstanding stay Overall, my stay was perfect. The hotel’s attention to detail, its beautiful design, and its exceptional customer service make it a place I would highly recommend and definitely return to in the future.

john hilton

Stayed a week in February a lovely hotel ideal for all amenities. Lovely and clean and spacious had b/b with breakfast more than adequate with a great choice. Full English or continental which ever you prefer. Will be visiting again next year. The only downside was our room 1712 which was adjacent to building work going on at the hotel. Got us up each morning around 7am. I fully appreciate the with needs to be done but the rooms 1512 1612 1712 etc should be discounted. The lifts can be hard work especially at busy times. However I would recommend as the pool area and entertainment were great and as stated a great location.

Alistair Anderson

Another excellent holiday.From check in to checking out all staff were first class.Rooms cleaned every day .Great selection of food always numerous choices. Girl organising day activities does a wonderful job. I made a request when holiday was booked and was delighted to find on arrival request had been granted.Cant wait till next holiday.

andrew knaggs

A good hotel. The rooms were big and the ensuites were a good size too. The food was good and plenty of drinks to choose from. There are plenty of things for kids to do and live entertainment in the evening. The indoor pool is small but good enough for the kids. The outdoor pool is good but because of the hotel next door you will have to keep moving your sun bed to catch the sun. I would say the hotel is more for people who want a long weekend stay as it's a 15-minute walk to the nightlife.

Cherylj Watkins

Fabulous hotel, good location, all staff were so friendly and helpful. Lovely clean room. My husband and myself came last Saturday till today (Tuesday). I lost my eternity and engagement rings at the piano bar in the hotel. All staff and security went out of their way to help find them. Alas couldn't be found. Beside my trauma, we had a wonderful time made lovely new friends and will definitely recommend this to all my friends and family. A beautiful location.

Matthew Spowage

3rd time at this hotel For what you pay definitely get value for your money. Rooms are clean and big enough. Drinks are alright varity, seems to have reduced the options, have a qr code list that tells you the drinks you can have, however you ask at the bar and they say they don't do that. Food is a nice varity, yes if you stay longer than a week will be repetitive. Entertainment really needs to be down stairs in a bigger room since not everyone can see the entertainment since big walls in the way, understand if they say it is quieter however the room the last couple of years is packed to the point people walk out, should close the piano bar instead. Gets later each year when it goes back downstairs, book later each year but like I said they change it each year. Good hotel, good location, will be back sometime in the future.

Phil Haslam

I really liked it at this hotel. I would definitely go again. It’s definitely aimed at the British being able to watch Premier League football was an added bonus especially in my room. The staff at the bar and reception were brilliant. You could have a cheeky laugh with them and the cleaner For my room on level nine was very polite too. The food was more than okay plenty for and was replaced quickly on every occasion some people will moan about the chips but that’s just typical British people with no variety the meat stews and curries was really tasty. All inclusive cocktails were bang on.

Tabitha Taylor

In Benidorm. Spent a week here last week for a very special 50th birthday celebration with 15 family members. We were well looked after and the facilities and amenities were great. The hotel was situated close to many bars and restaurants as well as supermarkets. I generally don’t like all inclusive food wherever I go but the rest of the family enjoyed the food and drinks. Captain Morgan spiced, which I like, was not included in the all inclusive deal but saying that it was only 3€ a shot so not too bad. Hotel was clean and tastefully decorated. The beds were quite comfortable too. I will be going back one day soon.

Jane

We had a lovely stay in a level, marina view room in the Melia. The room was very comfortable and the staff were exceptional. In particular thanks to Gloria and Rokio in the lounge who took such great care of us and in helping to cater for my food intolerances. It is worth paying for the level service which includes free drinks, tapas, snacks and is a lovely place to retreat to for a rest. The hotel restaurant is very good and staff, particularly Juanjo, are friendly. The restaurant is waiter service and there was a good choice of food included in half board. We have stayed at this hotel before and will have no hesitation in returning.

Hannah Jo

The staff at the level were so friendly, the level itself is child free area, free breakfast wine beer Coca Cola etc. the breakfast is really good, so many options with smiley staff making fresh omlettes. It wasn’t just continental breakfast but had bacon, sausage etc. the little things go along way, for example the cups are refrigerated to make sure your drink is ice cold. The sun does go behind the hotel but you just sunbathe near the pool. The chairs could be a bit more spaced out as it does feel a bit close together. We were situated quite far from the level but we didn’t think it was that bigger deal. Hotel staff are so pleasant, rooms are super clean, bed comfy (although pillows are fairly soft). Overall worth every penny.

SB

My dad had a very serious fall during our stay, and the hotel staff offered no assistance, seemingly avoiding responsibility. We had to call emergency services ourselves. Instead of enjoying our time at the hotel, we spent it at the hospital. Initially, the hotel mentioned they would address our poor experience, but when we tried to extend our stay because my dad was still in the hospital, they offered a room at a higher rate than our original booking. The guest experience manager admitted to being aware of my dad’s fall from the start, despite another staff member claiming no one knew. They also refused to investigate the cause of the fall. On the day we were supposed to check out, they sent someone at 9:30 AM to ensure we left on time. The entire experience was terrible—there was no compassion, and the hotel is overpriced. I do not recommend staying here

Bobby Amlani

Fantastic location and just outside the bus stop to the airport. Great sea views and clean rooms. Close to the beach and a short walk to the town.

Iain White-Duncan

Exceptional. Housekeeping, breakfast restaurant, maintenance, guest experience, The Level hospitality - all exceptional. This hotel is a shining example of excellent hospitality. Personal, attentive, professional all directed by an expert hotel manager Paloma.

Pamela Sinton

Lovely hotel, clean bright modern. Bedroom clean and comfortable with tea and coffee facilities. Bed comfortable and clean, bathroom has toiletries great shower and lots hot water. Dinning all meals were freshly cooked lots of choice and drinks very good choice and plenty for all. We used the indoor pool and sauna which was quiet, small cafe downstairs just off reception and it’s lovely with blankets on outside seats. Entertainment was great for us and we ventured out of hotel as well lots going on. Staff were brilliant very helpful and polite. Overall decided to come back in summer.

Maggie **

During my recent stay at the Belroy Hotel in Benidorm, I had the pleasure of experiencing their studio apartment, which exceeded my expectations in every aspect. The apartment was bright, clean, and spacious, offering a large balcony with sea views—perfect for enjoying a relaxing evening drink. The self-catering facilities were excellent, featuring a well-equipped kitchenette with a large fridge, kettle, and toaster, making it easy to prepare meals at our convenience. The beds were extremely comfortable, ensuring restful nights throughout our The staff at Belroy were friendly, courteous, and very efficient, making us feel welcome from the moment we arrived. Their attention to detail and commitment to guest satisfaction were evident throughout our stay.The hotel's location is fantastic, just a short walk from Levante Beach and conveniently situated between the old and new towns of Benidorm. This central position made it easy to explore the area and enjoy the local attractions. In summary, the Belroy Studio Apartment offers a perfect blend of comfort, convenience, and excellent service. I highly recommend it to anyone seeking a memorable stay in Benidorm Can also highly recommend The Kathmandu Restaurant just across the road.

Oliver Taylor

Passing through and stayed here as it had an indoor heated pool which was great for November. Not huge but lovely to relax for a few days. Hotel is positioned near restaurants and the beach however the car park is tricky to find, so do your research before. Room was OK but probably was the most disappointing thing. Could be renovated but overall was a great hotel and will stay again in the winter.

osilia

Everything was perfect. Excellent hotel, very comfortable, with very friendly staff, and spacious and comfortable rooms, in a very safe and quiet area. You can even park your car on the street for 10 euros. Special mention to the boss Kiko and Rouse.

Jo Swanton

Another fantastic stay, with secure parking, fabulous food and comfortable beds with great staff who make you feel welcomed and looked after. Love everything about this hotel, best location, best food and best rooms with hot showers and or baths.

Jac

Great location by Marina and great views from our room on the 15th floor. We have views over Marina and Castle Staff are very welcoming and helpful. Breakfast was included in price and has a varied choice to suit all. And lots of cakes and pastries 🍰😋

Maria Giada Curia

I had high hopes for this hotel, but unfortunately, the experience fell far short of expectations. From the moment I arrived, multiple problems became apparent that significantly impacted the quality of my stay. The first red flag was the unpleasant odor permeating the stairwells, which was immediately noticeable and quite off-putting. The room's acoustic design was severely lacking, with sound traveling effortlessly between rooms. Throughout the night, I was constantly disturbed by the sounds of neighboring guests' snoring and the continuous slamming of doors, making restful sleep nearly impossible. Customer service and room amenities were equally disappointing. Upon arrival, I was surprised to find no toiletries in the room, and I had to specifically request a shower cap from the reception desk. Even basic courtesies seemed to be an afterthought - a simple cup of tea I enjoyed was not replenished the following day, a small but telling detail about the hotel's attention to guest comfort. The elevator situation was frustrating. It was extremely slow and overcrowded, especially during meal times. The security protocol was particularly concerning, as restaurant guests from outside could potentially access room floors by sharing an elevator with hotel guests. The breakfast was uninspired and repetitive, offering the same limited selection of pastries, yogurts, and cereals each day. This lack of variety quickly became monotonous and failed to provide a satisfying start to the day. In summary, this hotel requires significant improvements in hygiene, soundproofing, service quality, and guest amenities. I cannot recommend it for travelers seeking a comfortable and restful stay.

Colin Tayler

Located 2 minutes walk from the marina. Easy advance check in and efficient, friendly staff at the front desk. Fast lift which is useful given the number of floors. Rooms clean and neutrally decorated. Everything present that you might need. Great views. The bar and restaurant on the top floor are worth a visit, although it can get crowded and noisy up there.

Manny

The hotel has great location right outside the port. It is a 5 minute walk along the promenade to the beach which is ideal. Upon my arrival at the hotel, I was greeted by friendly and welcoming reception staff who made my check-in easy. The hotel has 2 small lifts and these were one down-side of my stay as they often took a long time to arrive and often were already full of people. There are stairs but using them would not be practical for anyone staying on higher floors. My bedroom was spacious but the double bed was formed of two single beds next to each other. This was slightly annoying as it meant the beds could move apart, disturbing me and my partners sleep, but thankfully I did not experience this a lot. The room had the basic amenities, such as towels, a safe to securely store high value items, shower gel, shampoo, hand wash, hairdryer and a bidet. The water pressure was good and water did heat up when showering. There was a mini-bar offering water, soft drinks, beer and snacks, however, items were not complimentary, and you would incur a charge if taken. The prices of the items are shown on a card which means you will know how much you will pay if you take something. The charge was disappointing as I normally encounter complimentary mini-bars in hotels. Room service was good. My bedding was changed and towels were replaced when needed. Breakfast was offered between 7:30am-11:00am on floor 2. I would recommend going for breakfast before 9am or after 10:30am, due to these being busy times. The breakfast area was quite small and I had to wait about 10 minutes to be seated the first time I went for breakfast, due to arriving at a busy time. Despite this, I was pleased with the breakfast menu, which offered a variety of expected items, along with pastries, hot drinks, and juices. The highlight of my stay was definitely the amazing views offered from the hotel of the port, the sea and Castillo de Santa Bárbara nearby! Unfortunately I did not visit the restaurant on the 26th floor which also offers amazing views, maybe next time. Overall, I was pleased with my stay at the hotel. Despite some small downsides, the majority of my stay was positive and I would definitely stay here again.

Nardjes Narcisa

The hotel is well located, we had a lovely stay with a beautiful view ! The room was clean, the breakfast was good and we are very satisfied with the efficiency of the staff at the front desk, specially the attention of Mery ! We would recommend !

Sui W

I had a really nice and pleasant stay at this hotel. The room was very nice, we had a sea view suite, the balcony was really big, I think because the room is at a corner so the balcony was L-shaped so it was very long and big balcony, the hotel is right at the sea front, so when I sat at the balcony and looked right at the sea , I felt like I was on a ship, the room was spacious, the bed was big and comfortable, it is just flawless. The jacuzzi and sauna was also very nice, though there were 2 occasions when I went to the sauna, it wasn’t turned on and it was such a big disappointment. The hotel provides towels at the swimming pool but there is no clear sign and indication of where to get a towel, so might need to go inside the restaurant bar to ask. Hotel staffs are nice and friendly, breakfast and dinner were delicious though buffet breakfast selection was a bit limited, the location of the hotel is very central, and very close to the Sandy beach, it is a very nice hotel I would definitely recommend it.

Matthijs van der Wilk

We had a lovely time here. We went with the premium sea view room and it didn't disappoint. Biggest minus was that the tvs seemed a bit old and there was no fridge except the mini fridge so storing your own items was not possible. Otherwise, great help from the receptionists as well as the staff at the breakfast center and pool area.

Michael N

Lovely hotel right by the port. Our room was the junior suite and it had a magnificent view of the sea and the beach. I would recommend a room facing the water as the port side can get very crowded and loud at night. Excellent breakfast buffet. Clean rooms. Friendly staff. Two little pools. I would definitely return here.

John Perry

The good points are it has an excellent location, a very clean hotel and would recommend booking the Spa. The bad bits, I treated us to a junior suite but unfortunately this room was not suitable for a father and teenage son. This particular room has a bathroom which is completely open plan with clear glass around the shower and no toilet door, this resulted in us using the toilets in the bar area and also having to leave the room when my son wanted a shower. Another issue for us was it clearly lists on booking.com the room comes with a sofa bed, this was not the case and on arrival there was just one double bed, after complaining at reception (who argued with me) they finally placed two single beds in the room and promised to move us the following day, unfortunately we didn't hear anymore regarding the move and I didn't pursue further as the receptionists were argumentative. The reception staff argued that I should have informed them that I required two single beds, however I was expecting the sofa bed so two singles wasn't required. The room is probably more suitable for couples, but even then I can't understand the toilet not having a door.

Ahmed Mohammad

Beautiful and spacious rooms! The balconies were such a nice touch. The room had all the amenities needed and the decor was modern. We loved the tub in the room. Breakfast was delicious, especially the pastries and cakes.