4 Star Costa Blanca Holidays

David Matchett

I good hotel in a good location. Great value for money and perfect for friends and families. Food is good with fantastic options with excellent clean surroundings. Air conditioning was good with thermostats in your room. The pool was not the biggest but also not the smallest. Which was fine and did the job. Also has a children’s pool and an on site spar. I would recommend this hotel and would definitely go back….

Kirsty B

Great holiday. Staff were nice. Rooms nice and clean, fresh towels and bedding everyday. Entertainment was good. Pool was good although small never really a problem plenty of room for us with our floats. Loved the games around the pool and the aqua dance in the pool. Food was good, each evening is a different selection so some evenings we didn't like the seafood options but out of 7 days there was only 2 evenings where we didn't eat much. Jacket potato's were amazing! Night life good, nice bars that are family friendly with good shows and tributes on. Fab holiday very happy but sad to leave!

Keith Stoker

Very nice Hotel, the service was good, the hotel was very well placed for amenities and night clubs. The food was fantastic, with so many choices and a different theme each day. Sadly we were let down massively, by the hotel entertainment. This is why I only gave 4 stars

Elizabeth Keirnan

Food first class Cleanliness very good. Rooms could do with a wee tidy Marks on bedroom wall. Bathroom door didn't shut and air conditioning wasn't very good in our room. Staff all friendly and very helpful. Location great. If 3 people were sharing I would recommend upgrading to a superior room as they are a lot bigger. But overall great hotel. Would come back here.

scott guck

We had an amazing two stay at the hotel, Bed, Breakfast and Evening meal. It was a great stay with the rooms being serviced every day, the food was always great with a lovely selection on every day we used the restaurant, while we were there we needed the use of the hotel wheel chair which helped us out amazingly. Thank you to all the staff who made our holiday excellent. Scott

John mc greevy

I enjoyed my experience staying at this hotel. The fridge and bath in the room are a nice touch. I especially liked the view from my balcony. The pool is a good size with a bar right next to it. The staff where very helpful in calling taxis and information as needed. The breakfast is quite substantial. A great variety of options. I highly recommend the chocolate doughnuts. Overall a great experience. My main criticism is the pillows are not the best quality.

Charlie Strick

Me and my partner stayed at this hotel for 5 days and had a fairly pleasant time. The rooms were cleaned daily to a decent extent (bins emptied, beds made etc) but there were many marks on walls, shower and lamps hanging very loose around our room. The balcony was nice, decent size and had a fantastic view of the surrounding area and above the pool (third floor). The guests either side of us unfortunately were extremely unpleasant, on our last night here a huge group of guests piled into the neighbouring apartment, heavily smoking and blasting music to the point it felt like I had headphones on! No sleep for me before my transfer!… another night we had 20 solid minutes of people hanging outside our door, trying to get into our room via the handle. Rather scary! On a positive note, the breakfast service we paid for was pleasant and offered a decent selection every morning we ate there. The pool itself was clean and spacious, despite there seeming to be a lot of rubbish poolside and in the surrounding areas which wasn’t overly pretty. The location of the hotel is on an extremely steep hill, so beware if you’re travelling with young children or elderly folk. It wasn’t too bad for us as we’re in our 20’s but we opted for a taxi back up the hill most nights. The hotel is fairly close to the main strip with a 10 min walk inbetween, full of bars, bistros and restaurants. Overall for our first holiday it was fairly pleasant, we didn’t spend too much time in the hotel as a whole but the time we spent here was okay, definitely has its faults :(

Jordan James

A Peaceful Stay at Benidorm East by Pierre & Vacances 🌴 We arrived in the early hours (2am) and were pleasantly surprised by how smooth and hassle-free the check-in process was—quick, friendly, and efficient. The reception area immediately set a positive tone: clean, cool, and welcoming. Our room was spotless and well-maintained throughout the stay, with daily cleaning and fresh towels provided when needed. The view from our room was absolutely stunning, and the surrounding area was blissfully quiet—perfect for a relaxing getaway. The only minor downside was the air conditioning, which didn’t feel quite as cool as we’ve experienced in other hotels. That said, it wasn’t a dealbreaker and certainly wouldn’t stop us from staying here again. Overall, we highly recommend Benidorm East for anyone looking for a peaceful, well-kept hotel with great service and beautiful views. 🌞

Marianne Powleylynch

Lovely hotel, clean, pool area great with plenty of beds for this time of year. Staff are really friendly. Location is up the hill but has a free shuttle service, or it €5-7 in a taxi from the beach or old town. Due to being a little out of the way you dont get too many of the party crowds which for me i prefer that. Beds are amazingly comfortable, I rarely sleep away from home and I've been having.g the best nights sleeps.

Louise Jones

We’ve had a lovely stay here myself my partner and our four children. Everyone was very pleasant cheerful and helpful. Hotel very clean rooms well cleaned daily with fresh towels and bedding if needed. Entertainment for the children was amazing a lot of engagement. The lady in the children’s entertainment was superb with the little kids and made them feel comfortable to join in all activities very talented young lady Thank you for a lovely stay All best wishes

John Cole

Just got back from a week stay at this hotel. Absolutely fantastic. The staff on the reception were brilliant. Explained everything that we needed to know. The rooms were very modern and look like they’ve just been renovated. They have a surf shack vibe and the bathroom and balcony were brilliant the pool area is great not too busy and getting beds for the day was no problem at all in the evening they have entertainment in two areas first is by the pool on the stage where they have multiple acts on throughout the evening. And in the explorers bar which is a fantastic little bar they have three acts on nightly absolutely fantastic. The location is perfect right on the strip and if you’re worried about that don’t Be? The rooms are very well insulated from Sound. I have been to Benidorm numerous amounts of time. I would say its one of the best I have stayed in the food and the food area is so good if you are A fussy eater well they have lots of variety for you to choose from and the food was plentiful And was great quality. If this is a vindication of how good this house is I have come back and booked again for the Christmas period and will definitely be back next year.

Sharon Kennedy

3 friends and myself are just home on Tues 26th August from a 6 day stay in Ambassador 1 hotel and we had an absolute ball from start to finish. What a fabulous hotel, with extremely helpful and friendly staff. Our cleaner (room 1202/1203) did a fantastic job in our rooms every day, fresh towels and a thorough clean. The food was delicious and plenty of choice. My request for low floor rooms wasn't a problem to them. Great pool view and onto the start of the strip. The entertainment was brilliant. We'd definitely love to stay here again.

Tracy Laycock

Fantastic hotel with beautiful food. Very very clean in fact it was Spotless. Beds so comfy rooms are a bit of luxury. Plenty of sunbeds available. Very central location we had a room at the back so no pool view which actually turned out to be a lot better and would prefer that side next time. Bar downstairs is very cool. Absolutely loved this hotel definitely worth 5 stars ⭐⭐⭐⭐⭐

Steven Harrison

Absolutely fantastic hotel the rooms were very clean and well maintained the staff were all friendly the pool area was great only issue was there weren't enough umbrellas for all the sunbeds but that didnt cause many issues everyone just got on with it. The bars were all fantastic and again had really friendly staff working. The food was fabulous everything from breakfast to the evening meal was really nice with lots of different dishes every day there was something different. We had a lovely time here and we will definitely be returning again next year.

Linda Martin

The hotel was lovely, it was clean, staff were friendly and attentive, the only issue I had was the view. We were on the second floor and our view was the car park. This was a little disappointing but it hasn’t put us off going back, we will just make sure we ask for a better view. There was entertainment on every night. The food was great, I would say that although there was a lot of choice, there wasn’t much choice for kids during the evening meal.

Mrs K

A lovely hotel. Staff are really friendly stayed on pool side no outside noise what so ever. Great powerful showers. Good options for food, only down side is the queue for the English bacon and no free water with lunch and evening meals. Will definitely stay here again.

Alice

Fantastic hotel, the rooms are very modern, well equipped and clean. The food is excellent, great selection. The pool area is good. Very Close to the beach and bars. It can be noisy at night but I suppose if you're not looking for somewhere lively, you would be better in the old town. The rooms have a safe, fridge, hairdryer, kettle. Would highly recommend.

Robby Winn

I have n0t been abroad for 5 years, i have been to Presidente 5 times,it has always been a great hotel , but since the refurb it it is outstanding, from the moment you go to reception the staff were extremely helpful and friendly especially LETICIA, VICTORIA, PAULA and LENY and of course NACHO the whole hotel is spotless, including reception, lifts restaurant bar E,T,C the restaurant staff was brillant especially DANI and FIDELDA, the food was absolutely brill the best food i heave ever had in hotels in benidorm and i have been to many over 16 years , the choices were great there was several meats to pick from lamb beef chicken pork at the same time the veg and varied potatoes , also a great variety of sweets/desserts, also excellent choice for breakfast and show cooking, the pool and bar area were also excellent spotlesss, there was cleaners all over the hotel who was also polite and friendly and kept your room very clean and fresh towels everyday can't wait to go back next year sometime To all the staff thank you (( "Por ayudarme a tener unas vacaciones geniales" ))holiday, because i think the start of a great holiday is having a clean room and excellent food and choice All the best Robby

Mick Butterly

The service was excellent. Also food was very good .we never bothered with the pool area,as every morning before 8.30 we saw them queueing up to put there towels on .Hotel perfectly located and even though so close to the strip ,windows were very effective in keeping out any excess noise .

Les Pancott

Nice hotel right in the centre of Rincon de loix for those who like the areas famous night life. The food was very good with plenty to choose from. Excellent service from all staff throughout the hotel.

Cristina Su_ldea

My stay at the accommodation was acceptable — the place is decent, although it clearly needs renovation. I would have given it 3 stars if it weren’t for what happened after I left. I accidentally left behind a gold necklace that belonged to my late grandmother, which held great sentimental value. I called the person in charge and asked her to check with the cleaning staff, but I was told it “didn’t turn up.” Unfortunately, the necklace was never returned. What’s most upsetting is not just the loss of the item, but the lack of honesty and empathy shown. It’s truly disappointing, and I feel it’s important that other guests are aware of this experience.

Abhishek A

A wonderful place to stay with stunning views and peaceful neighbourhood. If one is touring spain and anywhere on the east coast they need to visit Altea and stay at Pierre Vacances! Best property by the sea. Wonderful restaurants and a beach facing shack right outside. We visited on the Spain Black Day and it was even more serene with little lights and only the sound of the waves to break the silence. The apartment is very comfortable with both heating and cooling options. Great balcony and wonderful view. Very clean and spacious apt. Complete value for money.

Lynn Woods

Wasn't expecting somewhere so Isolated, no shops, couple of places to eat. Need hire car or money for Taxi's. Beautifully relaxing. No hesitation staying again. Miguel, thanks for being so polite and helpful

Nils gussing

A beautiful place to stay for few days to forget all the stress and enjoy a magnificent view of the Mediterranean and hear the sound of nature in quietness.

Liisa Eskelinen

Please notice that 70 m2 apartments are nice looking in the photos BUT SMELL ABSOLUTELY HORRIBLE AND UNHEALTHY (building 7 seven 1st apartment floor apt. 306). It 200 meters away from the main building which is the one presented in the photos. They are renovated to a very old building which smells absolutely horrible. Untolerable. ’Service’ is 0 stars at it is non-existing. First the receptionist said she ”cannot make an upgrade” when I offered money to her, us to stay in the main building. THEN she said ”You need to call to where you booked it from” even though I booked from Pierre & Vacances own website!! After calling for 15 minutes to UK she walks outside to say she has talked to a superior and could change our apartment. Where was this half an hour earlier? That ’superior’ apartment had a very strong perfume odour from cleaning products. Not good at all. Still, the ’service’ was the worst. She was the lousiest receptionist I have ever met, with the experience from dozens of accommodations in around 30 countries. First she said TWICE I need to make the call myself. THEN she starts acting like ”she couldn’t say it as I had been upset” about she forcing me to call from Spain to UK with a Finnish mobile phone number (which probably cost me another 50-100 euros as I tried to call for the 3rd time to get my money back - didn’t succeed, only got directions how to make a complaint online). However it was clear it was not worthwhile to ruin my special holiday by staying. Stay instead anywhere else than here.

R. Siny

We booked this hotel for a family vacation and were pleased to find a 4-star hotel located away from the noisy party areas near the beaches. We assumed this would provide a quiet environment and a good night’s sleep. Unfortunately, we were mistaken. First, it’s important to note that the hotel is situated directly above a major bus terminal. This wouldn’t be such an issue if the hotel had double-glazed windows, but it doesn’t. As a result, the loud sounds of bus engines became the constant background noise whenever we tried to sleep. Even closing the windows properly was difficult, as they are, like much of the hotel, quite old. We also believed that booking a 4-star hotel outside the city center would help keep away party groups and rowdy guests. Sadly, this was not the case. The hotel was full of such groups, and the staff didn’t make much effort to separate them from families. The hallways have terrible acoustics, and the doors close with a loud slamming mechanism. Any late-night conversations or door slams echoed throughout the hotel, waking us up repeatedly. Over our eight-night stay, we didn’t have a single uninterrupted night’s sleep. Even if you manage to fall asleep, the beds are not true beds. They’re thin platforms with legs and a mattress on top. Because the legs are so narrow and the furniture is poorly maintained, the entire bed shakes whenever you turn over. When we raised this issue, housekeeping simply provided sticky pads to put under the legs. If you’re vegan or vegetarian, be aware that you’ll struggle to find protein during your stay. We booked a full-board package, but nearly 90% of the dishes included meat or fish. Although the kitchen sometimes added vegetarian options, none of the dishes were labeled, so it was impossible to tell which items were suitable for vegetarians. Another issue was the policy on drinks. Even with full-board, you have to pay for drinks at lunch and dinner. They wouldn’t even serve tap water, which we found absolutely unreasonable. On a positive note, the hotel was clean, the pool was nice (as long as they weren’t blasting loud club music for hours on end—which seems to be a weekend habit), and the dining room staff was friendly. The hotel also offers free parking, and there’s plenty of space and easy access. Overall, the hotel is in desperate need of a complete renovation and furniture upgrade. If you’re a light sleeper, this place could truly drive you crazy. I would strongly advise against it for families or anyone seeking a quiet, relaxing vacation.

Niall McConnon

Good value for money. It's located right beside the bus station. Nice and quiet away from all the action. The 20-30min walk to the oldtown/beach is downhill, so it's not too much of an issue. The room and bathroom were a great size. The pool/gym facilities were good too. They were very quiet in the morningtime.

Laura

We booked this hotel as we were going to a party in La Nucia, and the hotel was in close proximity and an easy place for pick up and drop off. The staff were welcoming and friendly both at the check-in desk and the cafeteria. The rooms were a nice size and generally quite clean. There were just a few things that could've been improved (smears on glass in bathroom and bedroom, a used chewing gum that was stuck on the side of the wardrobe and a clothes sticker on the bathroom counter).

NK

Thanks to Alvaro and Joselyn for their professionalism and their kindness. The hotel’s location is perfect. The rooms are okay, very basic, could be better. But i think for the price it’s okay.

T4lso@hotmail.co.uk Martin1987

We booked this hotel knowing it was up out of town, and was a walk, so know it won't suit everyone. Great base, right above the bus station and 2 mins walk from the train station. 10/15 min walk into the old town and avantie beach front. Hotel it's self feel like a city break hotel, rooms really great size, air con - best I think we have ever had abroad. Bathroom great size, and shower brilliant amazing pressure. Room has 2 double beds, and extremely comfortable brilliant. Pool area really nice and pool bar really reasonable priced, Julia the server was just lovely. I would 100% book this hotel again.

Mirela Nicole Nicole

I came back from this hotel one week ago. I was there with my husband celebrating our 10th Mariage Anniversary. We really enjoyed it. The view from our room was just amazing,breathtaking on level 31. The rooms are a bit outdated,but I know they are in full process of refurbishment. We were half board and it was plenty of choice for dinner &breakfast. We didn't use pool area at all,as we fancy more the beach,which is less than 8 min walking. The rooms were cleaned daily and also the hotel itself offers all the toiletries you need. Overall we had an amazing holiday, and we can't wait for next year to come back to this hotel.

alexandra p sz

Check in slow but considering the amount of info that needs to be taken & processed... I had the good luck to be checked in by an outstanding receptionist who made it seem easy but in front of me were people clearly annoyed. Amazing sea view, close to two beaches, outstanding entertainment and kids facilities, great swimming pools. Nice room but pretty small and with a few maintenance issues. Large bathroom with bidet, separate shower & bathtub, toilet nightlight... Good housekeeping. Food very good for lunch & dinner, not impressed with the breakfast though as I had a lot better before. The breakfast coffee and juice are not up to the expected standard & the toasters .. . could be replaced! Their drinks system is weird and inconvenient too but the staff is nice and I've met some amazing professionals . Overall very happy.

Jovana Stokanović Šević

I think the impression about facilites greatly varies depending wether you were in newer or older building. Unfortunately we were located in the older part and I would not recommend this hotel. The bathroom is full of mold even clean clothes started smelling really bad after a few days. There was no way to dry bathing suits, and anything you brought inside the room that was wet woud start smelling disgusting. The beds are terribly uncomfortable, the windows are broken so you either can't open them or can't close them. We were lucky and the weather was great so we didn't need to close the windows, otherwise we would freeze. The room was clean (if you don't count the mold) and the house keeping did great. Reception staff was all over the place. Some of them were great and helpful, some of them... I am not sure how they got hired anywhere. Super rude, their English knowledge was non existant, super slow, completely unwilling to.even try to understand you... The restaurant was OK. Sometimes the food was good and sometimes it was bad. Breakfast is the worst as there is 0 variety. Other meals were OK. If you are hungry there were things to eat. Staff at the restaurants are slow and uninterested. You need to chase them to give you water. Elevators are small, slow and overcrowded. Especially in the mornings. Sometimes we would have to wait almost half an hour to go down for breakfast. I would go by foot but we had a baby and a stroller so it was impossible. Especially because the stroller can fit only in the bigger elevator and there were only 2. Overall I am giving 3 starts because there were OK parts of the hotel. We didn't have the room in the "newer" part so I don't know what is the situation there. Staff definitely needs training on how to behave with the customers and the whole thing needs some serious renovations and updating. Currently I am not interested in returning here

Martin Duffy

If you can go for the next room up from a standard room. The curtains in our room didn't shut properly so the room was light at night. For a 4 star hotel not to supply a kettle and tea and coffee making facilities in all rooms we found poor. The choice of food for meals in the restaurants was fantastic, the pool area was great, loads of sunbeds sono need to worry about getting one. Drinks and snacks can also be obtained from the pool bars. The hotel has a variety of seating areas so no worry about having a rest.

Damian 00

Everything was absolutely wonderful! Despite some of the online reviews, I personally found everything at this hotel to be truly great. The hotel was very clean, the food was delicious, and overall, it’s a fantastic place for families with children — every evening there’s entertainment for the little ones, followed by shows for adults. The staff was very friendly, understanding, and helpful whenever needed. And I have to mention the view from our room — it was simply breathtaking, we were left speechless! Honestly, everything was amazing. The hotel offers everything you might need, and if you go outside, the beach is just a 10-minute walk away — or even 7 minutes if you use Google Maps. There are plenty of shops and restaurants all around. This hotel really has it all. I also want to say a special thank you to Melissa and her Guest Experience team for helping me organize a surprise for my wife’s birthday — cake, flowers etc, everything was arranged in advance over the phone before we even arrived, and they handled it all with such care and attention to detail. Thank you again, Gran Bali Hotel, for a truly beautiful stay. We will definitely come back, because we’ve been left with such wonderful memories. Damian.

Nicole M

Cleanliness of hotel is 10/10, we stayed mid Sept and the pool was quite quiet with plenty of beds around it free. The hotel is good distance walk from the new town and strip but taxis are really reasonably priced however your within walking distance to loads of shops, restaurants and bars. Would recommend this hotel however was not too fussed on the food during buffet.

Daphne Stockdale

We stayed here for 4 nights, the rooms were poorly cleaned as we had to be moved to another room, I've blonde hair, and there was black hair over the floor and in the shower and there was stuff skit up the skirting board and wall. Our window was broken and wouldn't lock. Our balcony door was broken on our 3rd night we where able to lock it up until then it looked like someone had booted it from outside as you can climb easily from one side to the other and when requested for someone to come fix it, no one was sent so my husband took pictures and went do to reception and he was told they would have no one until morning to looked at it which wasn't acceptable we hadn't had our dinner and didn't feel comfortable leaving our room with the door broken, so we were giving a new room. The hotel also doesn't cater for English people for the time of year. Food was all Spanish. Our walls were paper thin, people in the room beside may aswell of been in our bed when being intimate as their bed was bouncing off our wall making our bed move to their motion at 3am. We did enjoyed our holiday benidorm is a very nice place and we would go again, but I wouldn't say this hotel is 4*

Lyndsey

Clean rooms, great choice of food, small pool area, reception / restaurant staff not overly friendly (bar staff were lovely), lots of Spanish guests. Would stay again

Юлія Васік (Yuliia Vasik)

We like our staying at this hotel. Free early check in, good services, excellent food (a great variety of fish, meat, vegetables and fruits), the beach is a 8-minute walk, the sea is amazing. Interesting evening shows. Late check out. Thank you for a wonderful stay!

Martin Marcin

Very good hotel! Clean and nice. Kind staff and good food. Many mid-age and old people :) Some British kids (but still it wasn’t noisy!). Close to everywhere. Close to the sea, close to the city center. Nice Mountain view from the hotel. Enjoyed it very much. Every evening they have music or dance show. Good place! Heartedly recommend!

Patricia Kane Cavero

Went to enjoy the view and were told we had to wait for a table and we were obligated to pay for a minimum consumption for each person. I can remember when it was free to enjoy the view and you really felt like you wanted to have drink even if you had numerous children.

Tyl Mickle

Location is right next to old town. McDonald’s Burger King and kfc close by along with a Starbucks, hotel is always well air conditioned, our room on the other hand, we booked a double superior and we received a twin room, with the beds bolted down so cannot move them togther to make a double. Me and my partner found this annoying at first as we are a couple and want to sleep in the same bed obviously, however we both adapted to it and actually appreciated the space to stretch, we mentioned to reception about our “ double superior “ and was told I had to ring up 2 days before we got there to request our room be a double, which is strange as I booked a double. But other than that they were helpful 👍

monika pieczynska

The hotel was ok . The crazy thing is as a hotel guest you have to pay €21 per night for car park! Small swimming pool . Breakfast average . A lot of Orange which go to the juice machine had mould on it Ridiculous behaviour of someone who looked like a restaurant or hotel manager ( a girl).. Who made me feel embarrassed like I've done something wrong on My way out from restaurant from breakfast when I was carrying a cup of coffee with me to the room which I always do when I didn't finish in the restaurant.. she stopped me with hassle and told me very loud to bring it back in front of the other people like i hav an intension to steal it making me feel uncomfortable. Paying over 270 per night she expected me bringing the cup back ... I definitely won t come back to the hotel

Ty Mickle

HOMOPHOBIC , paid for a superior double room for me and my partner for my 19th birthday, gave us two single beds.i asked management to be moved to a room where we cooked sleep in the same bed and was told that’s not possible, so they not only put us in the wrong room but refused to correct their mistake, rooms were hot and I mean very hot like hotter than outside, very uncomfortable when I asked for the air con to be on I was refused, like sorry what, it’s literally 30 degrees outside, the single beds couldn’t even be moved together into a double as was bolted down, really disappointed and I feel so worthless, do not stay at this hotel . Not LGBT friendly

Patricia Phelan

Location was excellent. The rooms are big & bright, large tv, kettle, comfy bed, spacious balcony and really powerful shower with a choice of two heads. The breakfast had a good choice of food and plenty of tables to sit at. The lifts are fast and there are five of them, one of which shows you the city and sea as it rises. The staff on reception are lovely they really know about Benidorm and they are so helpful. The rooms were cleaned every day and kept to a very high standard. I will be back.

Andrew

Genuinely dissapointed. For a hotel that's in the hospitality industry, its staff are poorly trained and have close to zero customer service skills. They absolutely do not care about guest experience. This is indicated by the complete lack of engagement in any of these reviews. Its a 2.5 star at best..definately not a 4 star hotel. Rooms are dated, fridge doesn't work properly, food is poor and internet intermittent. Location is a good walk out of town so if you don't have great mobility it's an issue.The hotel has so much potential to be amazing but the staff have certainly put a damper on it. Also many guests have been so noisy in the outdoor spaces way into the early hours where it's not policed by staff to usher them indoors so it's left for guests to raise these issues which don't get dealt with anyway. Reached out to the hotel prior to arriving with a few questions and requests to be completely ignored by them. Albir itself is lovely but that's the last time I stay in this hotel. The hotel itself won't give a damn but for anyone reading this... Take heed

Imogen Zara

Lovely beautifully presented hotel with large spacious rooms and a good selection for food available to half board residents. The staff were also extremely friendly and kind to us, speaking fluent English and Spanish. They helped us order taxis, get new room keys when they deactivated and were just generally nice. The poolside bar was a nice touch too, although it was hard getting a subbed in the morning! The hotel itself is very close to the beach and Albir strip. I would re commend this hotel for anyone looking to stay in the area as it was very good value for money and contributed to our fantastic stay in spain.

Kay Cresswell

We stayed at this hotel only for 1 night , it’s on a hill which is a bit of a walk , hotel gardens and pool area nice , you can’t leave your towels on sunbeds for more than 15 minutes and go off otherwise they are taken off , the staff were helpful and friendly , the room was clean beds comfortable, Negatives the air con was useless hardly anything coming out , window curtains hanging off , breakfast not brilliant. No tea or coffee in rooms All in all we wouldn’t class this hotel as a 4 star and wouldn’t want to stay here for a week ( just our opinion) the odd night would be ok

Jade Hutchings

Will never go back. Arrived @ 3am and the receptionist barked at my partner when he had already responded to me, another receptionist was extremely rude when we tried to ask for something. The rooms are standard, when we arrived the fridge was old with stains all around it, the door handle in the bathroom came off (however was fixed very quickly by a very polite maintenance man ☺️) and the shower head needed cleaning. The location isn't the best a good 20 minute walk to the beach and the nearest shops (I walk regularly and this was strange for a hotel location). The restaurant staff are pleasant and the spa staff are lovely.

Nadine Higgins

Just got back from Sun Palace and whilst the hotel is spotlessly clean (bonus) it is lacking in many areas! The hotel is up quite a steep hill which we already knew after reading reviews. However, we were not told in advance that the bus transfers wouldn't drop us at the hotel due to roadworks on the hill. Trying to drag the heavy suitcases up the hill was a killer! They do seem to have cleared the road works now as we did get picked up outside. The hotel is advertised with a roof top terrace boasting 360° views of Albir.. we went up to the terrace on our first night at 10pm to find signs saying it's open 10am-8pm. Went back up there at 10.30am next morning and still closed, so we didn't bother attempting to go up again as it never seemed open and it's such a shame there is no bar up there for evening drinks to watch the sunset! Gym is very basic with extremely old equipment, my partner pulled a muscle in his neck using the rower due to the damaged cable. We had breakfast and dinner included - food is ok, just what you expect at hotel inclusive meals. They do allow you to change dinner to lunch with a day's notice. Water, juice and hot drinks included for breakfast, but not even cold water offered at lunch/dinner.. any drinks has to be purchased. I think they are making money in the wrong areas. It wouldn't hurt to have the cold water tanks available all day. There is absolutely no atmosphere at this hotel, the bar/lounge areas have no music during the day and into the evening it's like walking around a ghost town, so no wonder noone sits there for a drink! We never stayed for evening entertainment as the reviews said how poor it was. Pool table also out of order for the whole stay. Rooms were very clean, and towels changed every time you chuck them in the bath for changing. But most things are wobbly and on the verge of breaking, towel rail and shower head holder in bathroom, balcony chairs about to snap and bedside lamps loose and wonky. We paid for a sea view room and unfortunately there is a gigantic palm tree obstructing the view which is an extreme shame. The views would be incredible if they just chopped down these trees. We did ask to move rooms but no avail. Poolside, nice area with pretty views, however the lack of sunbeds is very disappointing! There are around 20beds for the entire hotel and everyone scrambling for them at 9.30am which is not how you want to start off your morning. There is a huge section of fake grass with loads of rattan chairs which just need to be replaced with more sunbeds. It is definitely not a 4star hotel, needs a lot of TLC and hope the many recent negative reviews can make these changes happen! Recommendations would be to offer a free shuttle bus to get the less mobile people up and down that steep hill(if they do offer this it was never brought to our attention) Also put kettle/tea and coffee facilities in rooms Things to do: Walk to Altea along the sea front promenade takes around 40minutes one way and lovely view points up on the square. Walk from the hotel to the lighthouse approx 5km round trip, definitely worth it.

Demey Julien

Since 10 years I’m coming to Jean Pierre, I always found what I was searching for while other haidresser’s didn’t propose sufficilently enough experience and being too expensive. He takes time to listen and has a great experience! Thanks Jean Pierre ! See you next year!

Inés Rodriguez

Too bad I live in France and can’t come here to get the plasma hair treatment more often! 😂 Jean Pierre is simply the best, I come here every time I am in Calpe and leave with silky smooth hair ☺️

Julia Gorton

I always get my haircut here. Never in Uk I wait until I’m out in Spain

Amanda Gladwin

Love this place realy good cut at reasonable prices lovley people

Sabina Gibson

A true expert, very interesting and caring 😃

Lily Annas

Such a lovely place with genuinely friendly people, delicious food at the buffet and beautiful surroundings. We’ve been to this area before, but this stay felt really special as it was our first time at this hotel. With two little ones, we always look for somewhere the whole family can enjoy, and thanks to the two brilliant entertainers our children had the best time playing with them and the other kids. A wonderful experience – we’ll be more than happy to return next summer xx

Nicola Courtney

Very nice hotel in a good location about a 15 minute stroll to the beach. The restaurant staff were lovely, there were a couple on reception that weren't as nice or helpful but in the main very good. Food was good, plenty of choice but like all buffets very "samey" after a couple of days - breakfast was definitely the best meal.

Emma Addy

Stayed for a week in August and can not recommend the hotel enough. Rooms clean and modern but a tight squeeze for 3 (my husband, myself and my son) Food was great , we had breakfast and food from the pool bar. Staff were exceptional, couldn’t help enough, friendly and efficient. Walking distance to some lovely restaurants. Lidl next door, 10 walk to the beach and the buzz. Beach is not ideal, pebbly and the water is fairly rough. My mother in law couldn’t have stood up in it, so not great for very young g or old. Recommend though we had a great holiday.

Al So

I came here with some hope, drawn in by the name “Playa” and the four-star promise, but I left feeling more disappointed than anything else. Despite being called a beach hotel, it’s actually nowhere near the beach. You rely on a shuttle (free, thankfully), but the setting is far from what you imagine when booking a “Playa” holiday. The hotel itself feels tired. The pool is about the size you’d expect in a private Spanish home, not in a resort, and the whole place is really in need of an upgrade. It feels small, dated, and not deserving of its four stars. There were some good points: it was clean, the breakfast buffet was decent, and most of the staff were kind, though the reception team seemed a little jaded. The guest mix is very much dominated by English tourists, with some Spanish visitors as well. In the end, it just wasn’t what I was hoping for. If you absolutely must be in Albir, then this hotel is serviceable. But if you’re dreaming of a warm-weather holiday by the sea, there are hundreds of better—and often cheaper—choices.

Vlad Ionita

We stayed at this hotel expecting a 4-star experience, but it felt closer to 3 stars. Pros: Great location, right next to a Lidl and within walking distance of the beach. Was also good to have transport to the local beach. The hotel was generally clean, AC worked well and some staff members were very friendly. Food offered a decent variety, though vegetarian options that weren't just vegetables were very limited. The pool bar food & drinks were good quality and portions were big altough the menu didn't list the ingredients properly (e.g. Didn't say that beef burger had bacon in it). Cons: Limited taxi service, even waiting an hour for a taxi, staff with local knoweldge were not very helpful and should have advised The pool only opened at 10am, was usually crowded, and sometimes caused disputes among guests. Our room had limited storage, no bathroom shelves, and one side of the bed lacked power sockets. The balcony door didn’t lock properly and noise at night from the street and hallways made it hard to sleep. Very difficult to find clean glasses in the restaurant as most of them had stains and food stuck to them. Overall, a nice hotel but falls short of true 4-star standards.

Jess Bebb

Absolutely amazing place. Me and my partner stayed here on a Friday-Friday week long stay with a sea view balcony room. View was absolutely beautiful each morning and had lovely rooms with air conditioning and comfy beds. Staff were absolutely brilliant so kind and welcoming. We had the Bed and breakfast option and the food was absolutely fantastic. The pool is very clean and deep and perfect for cooling off, also the sunbeds around the pool are brilliant. If I could give this 6 stars I would. Absolutely recommend this hotel!

Ma Melinda

We had a wonderful stay! The hotel staff are extremely friendly, kind, and always helpful. The food was delicious, and from time to time there was even live entertainment, which we really enjoyed. We chose this place mainly because of the pool and the proximity to the sea – and we definitely did not regret it! ☺️ One small suggestion: the pool closes after 8 PM, while in many other hotels it is possible to use it later in the evening. We believe more guests would also visit the bar if children could enjoy a swim after dark, especially since parents wouldn’t take them into the sea at that time. Overall, a lovely experience and we would happily return!

Val T

Great hotel right on the beach. Everyone was very friendly and helpful. Many food options within walking distance. If you are driving, there is no on-site parking, but there is a carpark a block or so over or you can try your luck finding street parking. We had the breakfast buffet which was great for the kiddos with many options. We got the suite with a "queen" and bunks which had a beautiful view of the beach.

Naomi Capey-Clowes

I booked this hotel as a little 4 night getaway for me and my mother-in-law and Hotel Brisa did not disappoint! We had a very early flight out and we arrived at the hotel at around 11am (which was obviously way before check in), staff were helpful and let us use the luggage room to put our cases in and we enjoyed a couple of hours at the pool. Staff updated as soon as our room was available. I booked us the frontal sea view room and there was definitely wasn't any complaints the view was beautiful and to sit on the balcony and hear the waves crashing was so relaxing. The room was very spacious, and was equipped with a kettle with selection of tea and coffee, a safe, a fridge, a hair-dryer and basic toiletries. We were half board, and the food was fab, there was lots of selections for breakfast both hot and cold. As for evening meals, there was completely different choices everyday and something to suit everyone. I also would like to make a special shoutout in this review to one of the staff members called CARLOS, he was so friendly each time we entered the dinning room he always had a smile on his face. CARLOS also made THE BEST Mojitos I have ever tasted, he went to every table each evening and let guests try it and safe to say, that was then our favourite drink the whole holiday. Thank you for a very enjoyable stay and we will definitely be back Hotel Brisa!!!

Zoltán Tóth

This hotel has a very good location, right on the beach. There are sunbeds/umbrellas (each cost 6 €, not free), also place for towels (free). The breakfast ia basic but good, the dinner instead was very very good. On Thursday they even organize a barbeque outside - very nice experience. But the biggest asset of this hotel are the people. Kudos to every nice people from there! We felt like in a family here!

Hong Zhao

The most impressive is the front desk service. They all great but I wanted to say that Alba is the best: she is professional and friendly. She not only helps us settle in the hotel but also beyond. For example she knows the areas and recommended us the authentic local food restaurants and places to visit. Because we were so busy and she volunteered to help to make reservation for our visit to the famous tourist sites. She greeted us every time when we we were on our way out or in, making us feel welcomed and willing to come back to the hotel again in the future if’s chance. Her other team member like Issac was also very friendly and helpful. Thank you all.

Camila

The hotel is fantastic, really beautiful, the food is great, and we especially loved the service from our waiter, Alberto. He made us two cappuccinos and a piña colada, and they were absolutely delicious. Thank you for the excellent service!

George Murphy

Such a lovely experience at this hotel in general. Staff were so helpful and friendly. Alberto behind the bar was very funny, great to our kids and had a constant smile on his face while dealing with the customers.

Adam O'Regan

Today myself and my partner had a foot massage & a full body massage by Danielle and Isabelle in the Spa. The service was absolutely fantastic. The best massages we have ever had. The whole service of the spa was just what we needed. Thank you very much

Gregory Hamilton

What a lovely hotel. The staff are all so accommodating and friendly. The rooms are clean and spacious. The showers are amazing!!! The barman, Alberto, that worked the circle bar was super friendly and attentive. Thank you for spending some time to have a chat.

Jenny Shelbourn

Good location in the old town....be aware...pedestrianised area so taxis cannot get there. Closest is probably 300metres away. Rooms are basic but very clean. Bathrooms are clean with plenty of hot water. Towels are supplied along with loo roll. If you rely on the TV....only one English channel...Paramount movies I think. Another point, no tea or coffee making facilities....wise to bring a travel kettle. Would definitely upgrade to a balcony, otherwise I would imagine could feel a bit small and claustrophobic. There is air-conditioning in the room with your own control....not sure how effective this is. Breakfast is a good option...something for everyone.....at the egg counter, the chef will cook fresh eggs or omelette from you. Nice bar area but no outside area if you are a smoker...you will need to go down a floor to outside. (You can smoke on your room balcony) The pool area is lovely with nice views...the jacuzzi is 'chilled' Be aware, pool bar may not be open.....5 floors down in lift to get drinks. Limited shade on the top terrace! There is a lift...3 people maximum at a time and slow.....OK, but can get busy during peak periods. Some noise at night....fairly inevitable in Benidorm I think! Slept well on a comfortable bed but waking on and off through the night to various noises...deliveries and 'happy' people...maybe a couple of extra mojitos may have sorted that! Overall, fabulous break, lots of fun, clean 'budget' type hotel with friendly staff and comfortable bed. Thank you to the hotel staff! .....just a note, if you intend to hire a mobility scooter, there are no storage facilities or plug in points at this hotel.

Donna Rice

We stayed for 10 days. Hotel was nice and clean, food was great. Room was small for a family of four but it was a last minute getaway. Staff nice and friendly. Waiters in the dining room work extremely hard. Location was excellent for us as we didn’t like it to rowdy because we have children with us. Near to the beach and shops. Very busy so if you want peace don’t go to Benidorm in August. Roof top pool was quite small but good enough for us. I would highly recommend a stay in this Hotel. I’ve never been to Benidorm before and was pleasantly surprised.

Philip Jones

Loved this hotel, great service, super clean rooms, A1 location, will defo be going again. Right in the heart of old town, close to the beach and 20 min walk to the nuthouse strip. Food there was good we were b&b

Dog walker

The hotel itself is ok. Very small pool though and can get very busy for loungers. Mainly Spanish clientele. Friendly helpful staff at the pool bar, especially Raul. Main bar was ok. Nice area but not much atmosphere.

Dickie Albrighton

The rooms were okay. Bathroom was very dated but serviceable. Shower was excellent. There are NO coffee/tea facilities in the room. No iron. Ancient fridge that literally pumped out heat so had to be turned off as the air conditioning is not switched on until the summer. You couldn't write it. We kept bottled water in the bathroom sink in cold water. The breakfast buffet was okay and we had dinner 1 night but that was quite poor and I wouldn't recommend it. The bar had a fantastic choice at really competitive prices. The bar service was exceptional. The location is superb.

Lori t

Area of the hotel is nice, at the top of the road which leads down to the beach,strip and bars/restaurants. Great tribute acts across the road also...... unfortunately that's the best part...... rooms are so dated, first room we were in was dirty,no water, stained walls. Our room key failed 4times,in one go, even the receptionist couldn't open door.....After 2hrs finally got inside, changed rooms but on a high floor so dad couldn't enjoy view as got vertigo. Food was just a massive mish-mash nothing went together. Hotplates under salad area,all other areas were cold. The hot food just had headlamps, unless you like limp salad or lukewarm food,(I'd hate to see this place in the hight of summer!!! One bar staff on lobby bar, pool bar opened when they decided to. Wasmt clear what dribks were all-inclusive (ud think nearly all drinks were)! Spa was smelly, half the treatment showers didn't work. Broken tiles. And had to pay extra for haircap+foot socks. Definitely disappointed, for the price we paid in Oct for 4daya all-inclusive. Ate out 3of those days. 4* no way 2-3*at the most!!

Dead Doge

Amazing Stay – Beautiful View & Fantastic Entertainment! First of all, the view is stunning, definitely one of the highlights of the trip aswell as the grate pool a little chilli but you get used to it plenty of of room to sit and relax. Another huge standout was the entertainment team, especially Joan and Jonny. They were both amazing – so friendly, full of energy, and genuinely made an effort to get everyone involved. From poolside games to evening shows, they brought so much fun and made each day more enjoyable. The hotel itself was comfortable, and in a great location. Staff were helpful, the facilities were well maintained, All in all, a nice experience. Only real problems was the shower light was leaking water from room above and the crome cast on the tv wasnt working, dinners could be a bit warmer and the dinner options were not restocked after 9pm, hotel evening entertainment was not advised clearly was only inform on events by Joan. Other than those little things fantastic.

Peace Love

Had such a wonderful time here. Nice, clean, well air conditioned rooms. 2 pools to choose from with plenty of space to lay in the sun or shade. Only a small walk to the beach. And a really friendly staff that is the main reason I'm writing this review. Plus there's almost always food being served. Go all inclusive and enjoy, I think it deserves the full 5 stars

Sonia Brinkworth

Enjoyed our stay and will be returning. Location was perfect for some entertainment across the road and plenty shops around. Food cooked to request (meat and eggs for example) huge choice of puddings! Rooms nice and clean

ella sharpe

First off we was greeted by the lovely reception staff, easy check in too. Following on was the room, huge beds, very comfy and pillows were like marshmallows. Towels were nice and soft and everywhere was nice and clean. The kitchen staff were great. I have a dairy allergy, it took one or two people to understand due to the language barrier but we did get there and they showed me everything I can and can’t eat which was absolutely brilliant! Pool was nice and big, plenty of sun beds, really can’t fault this hotel at all. Bar staff were lovely and cheerful and it really makes all the difference!

Harish Manhas

Our family had a truly wonderful stay at this hotel. The service throughout was excellent, and the staff were exceptionally kind, attentive, and welcoming. The entire property was spotless and the room was spacious, comfortable, and well maintained. The dining experience was also excellent. There was a wide variety of food available, with the menu changing daily, which kept each meal enjoyable and fresh. As someone who mainly eats vegetables and chicken, I always found plenty of delicious options to choose from. Traveling with a young child, I especially appreciated the facilities for families. My 1.5-year-old son loved the children’s swimming pool — the water was warm, clean and safe, making it perfect for little ones. Overall, this hotel provided us with a relaxing and memorable family holiday. I would highly recommend it to anyone looking for excellent service, great food, and a welcoming atmosphere.

Daniel Sanderson

We arrived as a party of 10 late at night and were greeted with a smile with the man on the service desk. Checked in (5 rooms total) with no issues and were told they had saved some food for us as we were late arrivals. It was a lovely touch as we'd been travelling all day and none of us had eaten. Rooms were comfortable and spacious, had good, comfy beds and a small sofa and chair. We also had a balcony with two outdoor chairs and a table. The bathroom was also nice and spacious and had a really good shower and bathtub. Facilities in the hotel were also really good. We stayed All Inclusive so we had access to three buffet meals a day, all really nice with different selections every day (breakfast had different pastries and cereals each day, plus the usual cooked breakfast options, dinner and tea had a full grill section different every day which was fantastic - great variety) There was also a snack bar out by the pool which did family friendly options like pizza and burgers. Also nice. The pool bar was good and the indoor bar was cosy. The all inclusive drinks selections weren't huge but it was enough to keep you going, including a "Cocktail Of The Day" The staff were all very friendly and attentive. I would definitely visit again The only real negative I can think of is the rooms didn't provide a kettle. Apart from this though, all was fantastic. Thank you

Wendy

This hotel is just beautiful, the rooms are spotless and very clean. The entertainment team Lupe and AquaGym (standing joke between us) work their socks off to keep everyone happy and entertained, they don’t get enough credit. I definitely think they need a pay rise. Good selection of drinks on the all inclusive deal. The bar staff are so friendly, I would like to give a shout out to Miguel, Jesus and Julian first class service always with a smile. (Jesus I hope you get yourself a good handbag since you loved mine so much) The maids were so nice and they made our room up everyday. Now for the negative! The food wasn’t good at all, they seem to cater a lot for the Spanish holiday makers. I know everyone has different views on the food but for us as a big family group of 10 no one of us like the food. Would I go back ABSOLUTELY but I’d so self catering.

Kylie Jones

Hotel was clean food was okay nothing amazing but typical AI food. Reception and bar staff were lovely. Restaurant and entertainment staff bit rude. Entertainment was awful. I went with my teenage son and we were bored after the 2nd day there had 4 nights and could have easily go home on the 3rd day. Had to wake up at 6am to get a sunbed and other people will move the umberella after you have claimed it. Mostly Spanish there a few English holiday makers. Very far walk from beach says 20min but as it very hot seemed longer. But saying that it is in quieter area so felt safer there.

Kirsty Jones

Stayed here for 4 nights with a friend. Perfect location if you want a more relaxed holiday. Only a 10 minute walk to the beach. Hotel rooms and areas kept very clean. All the staff are lovely and friendly. Food was good with good choice. Pool a decent size and not to deep. A small childs pool aswell. Few activities throughout the day aswell. I have to give a massive mention to the honest housekeeper. I left my watch. A expensive and sentimental watch. I called the hotel as I left it. And it was in the room I was in and put away safe. It was returned to me and I received it this morning ( I paid for postage) thank you so much. 100% recommend this place.

Donna Binczik

Just returned from 4 nights here, our first time, we are two couples and found the hotel amazing. Rooms fine and clean, rooms overlooking the pool, cleaned daily. The food was great, lots of choice, so many meat dishes and carvery meats, we had a vegetarian in our group and she was very impressed with choice. Husband has eaten his body weight in the cakes this week. Pool area was fine, lots of sunbeds available all day. Staff were good, quick service at the bar. We would definitely stay here again.

Matt

We had 5 days here with several family members, it was our1st time at this hotel and we wasn't disappointed, nice and welcoming staff on arrival, we had a nice clean well presented room but even though we was on the building site side it wasn't noisy or anything. We had the red vip wristbands so could escape to the roof terrace for a bit of peace and quiet, even had a roof top pool and bar so nice little touch. There was nice selection of food and was clearly labelled so you know what your eating. Decent selection of drinks but I think that was more because we had the red wristbands as the blue ones get different selection but overall a lovely place to stay and we are back here in April next year.

Gemma Sheppard

Just back from a week away with my family. The hotel is clean, staff are friendly and the rooms were decent enough and kept clean every day. The food was a hit or a miss it is probably the only thing that let it down for us. The entertainment at night was ok the best night for us was The Blues Brothers they were fantastic.

Avril LEWIS

Was booked in this hotel for 2 weeks.upon arriving in the taxi it looked very dated. Big reception area. Staff pleasant. We had the VIP room with access to the roof top bar and premium drinks we thought this is a good start. Carpets looked threadbare on the landing and dirty. The lifts were a nightmare to get up and down. The food was cold and little of it. Floors in the dining area had been coming up and repaired down its a dump . No sun beds the usual towels on on them. The roof top was also full hardly anywhere to sit. We asked the TUI rep the next if she could move us (unhelpfull no sympathy asked why we wanted to move I replied it's a dump) eventually we moved out but cost us £700. My advice if you want a nice relaxing holiday with nice food and no screaming kids don't go here.

Richard Cooper

We had 14 nights here in June 2025 and we have stayed in the Flamingo oasis on 3 holidays in the past. We have always found it to be clean and the staff very friendly. The rooms are of a good size and are cleaned on a daily basis. One night we were woken to the sound of water dripping rather badly it was coming out of the air conditioning. Reported it to the reception in the morning on the way out to town. On our return to our room about 2 hour's later it had all been repaired and cleaned. We were very impressed by the service. Good selection of foods in the restaurant, something for most people. No complaints and look forward to returning there in the near future. We thank you for helping to make our stay memorable.

Dave Torrance

Arrived at the INNSiDE on Sunday 5 October staff very polite the room was. Ok. Clean but there is a lot to be said about the restaurant the food well below standard. Not a big variety had sausages second morning on cutting open the sausages found to be pink inside I reported to a member of staff who apologised and said they wound cook them a bit more which I declined we never used the restaurant any evening used to go out to eat lots of nice restaurants. Sorry to say would not return here it’s ashamed because in great location

Stephanie Milne

Absolutely outstanding location literally 2 steps from the beach. Lovely rooms albeit maybe slightly small rooms no place for us to store our cases in the room once unpacked. Wardrobes could do with being slightly bigger to as my clothes were to long for hanging up and im short! But the hotel is beautiful, breakfast superb unbelievable location would highly recommend 👌

Lesley Vincent

We had a lovely holiday, the staff were very pleasant and helpful. The rooms were very clean with ample space and very comfortable. We had a great room overlooking the beautiful beach. The food in the hotel was excellent with plenty of choice so you could always have something you like. Couldn't fault this hotel would definitely go back. 😁

Beefy Wright

Great place to chill out lovely vibrant around the hotel and pool. Buffet breakfast has more than enough to cater for all. Really attentive staff kind and curtious. Highly recommend

James Rookes

Absolutely stunning hotel, beach front hotel adults only, the staff was very friendly and attentive. Room was cleaned every day with fresh bottled water added to fridge daily. The breakfast was very nice and plenty to choose from pastries to full cooked, the evening meal was buffet food different every day very nice food however the chicken was a little undercooked for me so I avoided the chicken but there was plenty to choose from from ribey steak to salad never had a complaint to say about this place and couldn’t imagine in staying in any other hotel except this absolute amazing experience. There was evening entertainment on every night and different entertainment too so never got boated. This has to be one of the cleanest hotels I have stopped in in Benidorm it is A +16 hotel which was perfect for us thank you to all the staff at melia for making a perfect holiday

Louise Riddell

The hotel is really very lovely. We would definitely recommend and stay again. All staff, regardless of their role, were friendly. Very clean. Some areas in need of a little maintenence such as missing tiles in the pool. Brilliant location. Turn right for Old Town and left for the strip.

Ben Hofer

I stayed at Hotel Diplomatic and it was okay, but not what I expected. Some days the food was decent, other days just meh. Getting drinks with lunch and dinner was a bit of a hassle — even though they were included in my package, I still had to keep asking or flag someone down just to get a bottle of water. The overall vibe felt off. A few staff were nice, but others seemed annoyed or uninterested. Mornings were noisy with cleaners yelling down the hall, and around midnight carts full of bottles were pushed over the cobblestones, which made it hard to relax. Not the worst stay, but definitely a disappointing one compared to other places I’ve been.

Sharyn McShane

The best place I ever stayed! Could not fault it. Everything was to the highest standard and very professional and attentive staff. Amazing! Deserves 5 stars and more

John Frearson

Great hotel, great room very closed to strip good area will book again

Graeme Service

Excellent hotel. We have just returned from two weeks there. We are Scottish and there were very few Brits staying in the hotel (which can be a good thing). The other residents were mainly elderly Spanish, so the hotel was very peaceful at night (we're 50 & 51 which was great for us that there were no Stag or Hen parties staying here). We were made to feel extremely welcome and all of the staff were very friendly and helpful. The room was very comfortable and clean (no tea or coffee but that didn't bother us) and the buffet breakfast was very good with enough British choices. The downstairs bar is absolutely beautiful but the drinks were slightly pricey with smaller measures compared to nearby bars, which meant the bar was often quite quiet. All of the evening entertainment was in Spanish which was fair enough but still enjoyable. The pool areas were excellent and fairly quiet. The hotel is in an excellent location which is close to the beach and local bars and restaurants and is a short walk into the Old Town but is far enough away from The Strip so there is no hassle and we felt very safe. Highly recommended and we would happily return. Many Thanks! 💕💕💕

Martin Wiles

Absolutely fantastic hotel. Great location, right on the beach, close to everything (that we wanted, at least). Excellent staff, from checking in to waiters, to spa staff and everybody else, very friendly and helpful. The rooms are very nice, large size and well specced, very clean and modern. The shower is amazing, hot and powerful. Great pool and pool areas, comfy sun beds and parasols for each pair of beds. The main pool is lovely with a bar right next to it. Food was also good, a good variety each night and it was decent too. I also had a deep tissue massage at the spa which was very good and just what i needed!! Overall very very pleased we chose this hotel.

Anil patel

Wonderful clean and very friendly staff. Foods are excellent and so easy to walk into old town and beautiful view from of the sea in front of the hotel. Lovely to have a morning coffee at the front looking at the ocean. Highly recommend hotel and foods are excellent. Chief will catering for your need and they do go over and beyond to meet your need. Excellent management running this hotel. Will definitely come back here next year.

Herman Evers

We arrived at the hotel around 9:00 AM and were told our room would be ready at 2:00 PM. They said they would call when it was ready. In the meantime, I asked if we could get something to eat (breakfast was still open), but they said they were fully booked. After fifteen minutes, they said they would try again, but I didn't hear anything back (they did mention that the free breakfast wouldn't start until that evening). At 4:00 PM, I inquired again about the room and had to call them first to see how things were going. I was told another fifteen minutes. When I explained that this was the worst start to my vacation, since we'd been up for 30 hours, hadn't had any food, and were still fully dressed in 30-degree weather, a male desk clerk (perhaps a manager) suddenly appeared and said it wasn't his problem! I pointed out that if you're standing by your guests' expectations, they could have arranged for our room to be ready earlier at 9:00 AM, or given us a room to change and freshen up. Something to eat, even if it was just a sandwich, would be more customer-friendly. I'm even a member of the H10 club (you get extras!). The hotel itself was good, clean, and on my birthday, a bottle of champagne was left in my room. H10, seriously reconsider the customer service you rely on.

Ádám Nagy

We had an absolutely wonderful stay at this hotel, and I can honestly say it exceeded all of our expectations. The breakfasts and dinners were exceptional – an incredible variety of delicious food, with special attention given to food allergies and dietary needs. Every single member of the staff was kind, welcoming, and genuinely helpful, which made us feel so comfortable throughout our stay. The massage experience was also outstanding. Nika, the masseuse, was truly professional – she knew exactly how to work on the painful spots and was incredibly attentive and caring. The entire hotel was spotless, quiet, and filled with positive energy. Everywhere we went, we were greeted with smiles. The location could not be better: the moment we stepped outside, we were right on the stunning sandy beach. We also tried the rooftop pool, which was fantastic, and the breathtaking sea views from up there made it even more special. We have stayed at many hotels before, but this one truly stands out as the best experience we’ve ever had. Everything was perfect, and I honestly cannot think of a single negative point to mention. Highly recommended!

Steven Oldroyd

Starting to pack as it's nearly time to go home and we really don't want to. The Hotel is stunning. We're in a Superior Suite with Sea View and the room is gorgeous and the vista quite amazing The Food in the Restaurant is simply amazing with a real wide variety to suit all tastes. Didn't really use the Roof top pool and terrace as the beach is right across the road. What really makes this Hotel shine are the staff. They are so warm and welcoming and always with a smile.. A couple of things that I think could do with attention are 1/ Would be nice if the Hotel enforced their dress code of 'no shorts' in the restaurant at evening meal. The web site does request long trousers. 2/ Please implement a Smoking ban on room Balconies and at the outdoor seating area. There's nothing worse than having smoke wafting in your face when relaxing. Despite these 2 minor gripes my wife and I have thoroughly enjoyed our stay in what we feel is the best Hotel in Benidorm.

Tina Leverson

Fabulous Hotel. Loved sitting in the bar or restaurant looking straight out to sea. Normal rooms are modern and huge! The best hotel food we have ever had with fresh quality seafood available everyday! Only downside no water at the table at dinnertime and you have to hire a kettle for your room.. You are only allowed two coffee pods a day. But honestly this hotel is perfect! It was a great base for our cycling holiday and would stay again!

Gary McGregor

We stayed for 10 nights at the end of September/start of October 2025. Firstly the 2 very small annoying things. The toilet was quite high for my wife and the music in the corridors was a touch too loud at night whereby you can hear when going to sleep. Now the best bits. It was a 30th anniversary and we tried to upgrade and pay extra for a sea view room but they were booked, we were however given a 9th floor room at the rear. This had an extra bedroom so the balcony was double size with lots of outside furniture. You could still see the sea a bit. Everyone who worked there were very friendly and helpful. The best service we have had anywhere. Location was excellent with a huge choice of eateries within a few minutes walk. With regards to hotel food the breakfast (2 choices where to eat) had a huge choice of hot and cold and plenty of it. Quite a few people did decide to take food away for lunches but as there was a fridge in the room plus a supermarket underneath the hotel we felt that was "stealing". We were just B&B and could have eaten at the buffet for lunch or evening meal at 40euros each but preferred eating in the bar area a couple of times with a great menu choice and huge portions for around 15 euros. There was a daily room service with new towels if you wished, toiletries included soap, shower gel, shampoo and conditioner so you don't need to bring these. There was a cold water station on each floor to top up your own bottles. We had an early departure so asked for a breakfast box. It was indeed a box with a huge selection of sandwiches, pastries, juice and fruit. We had to leave a whole one at reception as could never have managed one each before flying. To round up the hotel and staff 10 out of 10, We will return and if you have not booked may I suggest booking a high floor sea view room for the best experience.

M Keld

If you are planning a trip to this region I would recommend Calpe and I would recommend the Gran Hotel Sol y Mar. The hotel is a genuine 4 star and it has the perfect location. It's next to the beach but also located in the town of Calpe, rather than in an exclusively tourist area. This means better access to cafes, shops, the picturesque old town. The staff, in my experience are very friendly, always happy to help. The breakfast is well worth adding on, a really wide range of options and to a good standard. Rooms are spacious and I found the bed to be comfortable They are also bike friendly, there is a small (perhaps up to 12 bikes) bike store which is locked

Denis

The hotel itself is beautiful and in a great location. Staff were extremely friendly, the breakfast was very good, and the cleaning team did an excellent job – everything was always spotless. However, two points made our stay less enjoyable: 1. Too few sunbeds at the pools and some looked a bit worn. For the size of the hotel, this really feels insufficient. 2. Very poor sound insulation. You can hear everything from neighboring rooms and the hallway – even alarms in the morning. At night, when drunk guests returned late, it was often impossible to get proper rest. Overall, it was okay, but not the most relaxing choice.

Matt Ward

This hotel is worth every penny. Very modern and clean, lovely friendly staff, very welcoming atmosphere. Breakfast options are endless, with amazing views from the restaurant. Main pool area is really nice with great bar and views, direct access down to beach also. Only slight downside is limited sun beds due to high demand, but that’s expected in height of season. Really good value for money overall and location is absolutely perfect

Charlotte Ward

We have just finished our holiday here and had an absolutely fantastic time. All the staff were lovely and helpful and the room was spotless. We got the jacuzzi room which was incredible and the sea view is to die for. We had breakfast included and we were amazed at the selection as I haven't seen another hotel with so much choice and everything was so tasty. The rooftop bar had the best views watching the sunset and the drinks were very tasty especially the melon mojito! The location is really good, there are multiple bars and restaurants on the same street and it is a short walk into the old town and there is a small market a few minutes down let alone being opposite the beach and it is quite a quiet area which was really nice. Overall the time we had was amazing and I would definitely stay again. Thank you so much!

Angelica Istrate

We got back about a week ago from our holiday in Benidorm and we had all inclusive at Villa del Mar. Overall the holiday was amazing, but not due to Villa del Mar but because Benidorm is such a beautiful city to see. I am more than happy to share here my opinion. First of all the rooms were big, clean and cleaned daily if you wanted to. But I can't say I was impressed, as I wasn't. You'll get a safe in your room but will have to pay for it 3€/ night. Why? If is in the room, which is already paid for, let me use it or you can keep it on your cupboard and that's it - everyone is happy. This hotel was originally just a hotel but then they expanded it. The pool is on 2nd floor but is small no much sun as is in the back of the hotel and also you have to pay a 1€ deposit for a plastic cup. I have been to many places but never to pay for a cup. The location is excellent as it is opposite beach and close within 10 minutes walk to town. We only had dinner once at the hotel as always the grilled pork was not cooked. They don't offer a high variety of foods, quite limited. And not to forget the fact that those windows frame are not stable at all. If you lean on them to enjoy the view you can't trust it much. The good thing was that on your bracelet it was your room key too, which I think is a brilliant idea. Well done for this. The personnel was helpful. If I will get another chance to come back there, I will definitely say pass.

Michelle Waters

A wonderful stay. The rooms are spacious and very comfortable, with lots of hot water and spotlessly clean. All the staff are very happy and friendly. The food served was of a very high standard and we enjoyed every meal. The communal areas were all quiet and relaxed with good facilities, the rooftop bar was our favourite place to chill out with a drink. I would definitely book again!

Kayleigh B

Currently on our last evening from spending Friday to Tuesday here with my partner. Upon arrival the receptionist was friendly and full of information. Our room which was 107 had the window right next to the children’s pool and you can hear noises from the reception area and the bar in which the singer is currently. Food choices were varied but not all to our taste but that’s a personal preference. However the pasta and tomato sauce was great haha. Staff were majority happy and friendly besides one lady who served in the restaurant bar in the afternoon/evening who didn’t seem to want to be there. We would have got her name but she wasn’t wearing a name badge. Carol who worked up on the rooftop bar was by far the most friendly member of staff we came across, she made the effort to speak to us and other guests and looked interested in the conversation, she is honestly a massive credit to your hotel as her customer service is excellent!! Cleaning staff are on top of their game too, the hotel smells clean and is always looking fresh and tidy! The pool however is small for the size of the hotel and lack of sun beds were an issue. Especially when people would leave their towels and go away for at least an hour, even with signs stating not to leave and reserve beds. Location of the hotel is good, it’s about a 20 minute walk to the new town if that’s the vibe you want but the old town is close by with plenty of bars and food places to visit and loads of varied shops close by. If you’re looking at staying in this area I highly recommend Paneils as their food is amazing but book in advance 😊 Overall we were happy with our stay here with a few minor issues but nothing that wouldn’t stop us coming back.

Dan P3123

Fabulous hotel, brilliant location right on the beach and just outside of the old town, which means its pretty quite at night, but is a bit of a walk if you are heading to the other side of the old town and along the beach front with many great bars and restaurants or heading to the infamous main strip!! Taxis from the main strip at the taxi rank cost between €7.50 - €9 back to the hotel depending on amount of passengers. If lucky enough you have a beautiful sea view (lucky ones, like us get a free upgrade) rooms are beautifully clean and fresh, mini bar/fridge, safe (which you do have to pay for which is not a large amount) plenty of cupboard space. Not many plug sockets if you have a few phones and gadgets that need charging daily though. 2 pools, one for the younger children and a slightly larger pool on the 2nd floor. Pool is small and has about 16 sunbeds but is a nice spot and gets incredibly hot during the midday sun. We spent every day on the beach and headed to the pool at the end of the day for a few cheeky cocktails and cooling off in the pool. FYI, sunbeds on the beach are €6 each, umbrellas €6 each, the beach is pretty safe and we had no problems going off and leaving bags with our beds and into the sea!! ....Anyway back to the hotel... Pool bar for drinks and crisps no other snacks. Food in the restaurant is very good and decent quality, lunch and dinner changes daily with a good selection for everyone. Have allergy charts and staff are more than happy to arrange food for specific diets. Staff are amazing and so friendly and polite and will go beyond to help. Have to say a massive thanks to Ety who was brilliant and made our stay so pleasant. He was always happy to help and findout which food was ok for me (yes im one of those with a nut allergy) he was so friendly and polite. I would highly recommend this hotel for couples or families as its ideally located for many bars and restaurants and opposite the beach.

Rodney Simpson-hill

Great hotel, staff lovely room nice and great view from balcony, only down side to this hotel is the clientele. Me and my brother are currently here now and for the past 9 days it's been snide comments and death stares off everyone in and around the hotel, it got that bad we avoided the dinner hall completely as we couldn't even grab a plate without people barging past and making remarks ( this was the first and second night, we've now been in there twice for dinner that's it) We just like most of the other people here have paid for full board and we have only been able to stomach being around such horrid people twice in the entire ten days we've been here, I'm guessing it's because we are the only people here below the age of 50 (21 and 20 ) we've went in the pool twice and avoided the clientele like the plague. We've been quiet and stayed away yet people here are still finding issue with us, my advice if Your not an OAP stay away because this hotel is rammed with pensioners who hate on young people for no reason other than the fact of them simply being here

Lynn Nicoll

Just back from a 2 week stay in this hotel (our 3rd stay there) can’t praise this hotel enough! Wonderful staff from the restaurant, reception, chamber maids to the bar staff. Very friendly and helpful, nothing is too much trouble. The food is very good, can’t fault it at all. Lovely clean hotel with comfortable beds. I would highly recommend a stay there. We will definitely return in the future.

Chaparral 2J

Lovely hotel in a great location. I visited for 4 nights as a surprise for my sister’s birthday (who was already staying at the hotel with my mother for a week). The reception staff were great. They arranged for some cava and chocolates to be delivered to the room as a birthday treat for my sister. They were also able to accommodate my request for our rooms to be close together on the ground floor (I ended up being in the room next door). All staff we interacted with in the hotel were so friendly and were lovely to chat to. They are a credit to the hotel. My room was spotless and the air conditioning was superb which was appreciated in the 30+ degree heat! The hotel restaurant was fantastic. Plenty of choice on offer and the food was delicious that I ended up eating there every night of my stay. I am gutted that I missed out on the chocolate fountain that my sister and mum enjoyed the night before I arrived! The 6 euro bottle of house wine at the restaurant was fantastic value for money. The waiters in the restaurant were always so nice to chat to and were very attentive. The terrace bar was also good for some people watching while enjoying a cocktail or two. Table service from the hard working bar staff was also a nice touch. The pool area was smaller than other hotels I have stayed at but there was never any issue with getting a sun bed (even during August) and the pool was great to cool off in with the water being a pleasant temperature. Overall a really great adults only hotel. I hope to be able to visit again soon!

Lorraine C

Lovely hotel in a fabulous location, rooms were very comfortable and spotlessly clean. Food buffet was great, always plenty to eat. Hotel staff were always pleasant and friendly. We had a great holiday and would definitely recommend Hotel Riviera✨️

Jeannette Kerr

Our first time in Benidorm. Went to celebrate a big birthday. It was an absolutely brilliant experience and the Riviera played a massive role in our enjoyment. This hotel is special. It's not the poshest we've ever stayed in but it's one of the very best. The staff are wonderful. The rooms are super comfy, very clean and a lot of thought has gone into their design. The atmosphere in the hotel is fun and friendly, food is very good and the music great. We will definitely be going back. Thank you Riviera!! xx

Robert Bruce

I stayed here with my daughter and her family for a week. It was great from start to finish. The rooms were superb the housekeeping excellent. Breakfast was fantastic. The staff were consistently helpful and eager to please. Sara the Reception manager was excellent. The hotel facilities are very modern and spotless from the gym to communal areas to the swimming pools which are brilliant - clean, lots of space,, great for children and families but also things like the infinity pool and the poolside bar cater for adults and pool side coffees drinks and snacks etc (great staff there as well). Everyone and everything was so nice. This us the place to stay

Thomas Hefford

Fantastic hotel right near the beach and close walking proximity to a variety of restaurants, catering to all tastes. Supermarkets nearby as well. High quality rooms, well fitted and modern - kept impeccably clean. Mid point between the rock and old town, ideally situated. Front of house were excellent, friendly and courteous. Room was made every day to a great standard. Multiple lifeguards on duty at the various pools, and quick to intervene when rules broken. No issues obtaining a sunbed, either. Weekly 'pool party' great for adults and kids alike! Enjoyed a week here with the family, and would highly recommend to anyone planning a trip to Calpe!

Bogdan A

We had a wonderful stay in Suitopia for 7 nights. We really enjoyed the view and the hotel facilities. The food was good and there were plenty of choices ( though it would have been nice to have more vegan options ). The main pool and the infinity pool were heated during cold days, so this is a big plus.

Michelle Bass

I am not one to leave reviews, but after an amazing holiday at this hotel, I had too. We have just returned and will be booking again for next year. Within ten minutes of arriving, my children said the hotel was 10/10, they have now given it 100/10 and said it was the best holiday they have ever had. They have literally thought of everything, with so many little touches - The milk and cookies in the room for the kids, the mini sized slippers, the fruit and sandwiches around the pool and so much more. Breakfast was amazing - I have never seen so much choice. The food in the lobby and pool bars was also great. I am very picky about where I stay, especially when it comes to cleanliness, but the hotel was spotless. Our rooms were cleaned daily, to a very high standard. Finally, all the staff we came across were so friendly and helpful. We can’t wait to return next year!

Neli Atanassova

An Exceptional Stay in a Luxurious Setting Our experience at this hotel was truly outstanding. The property exudes luxury and is perfectly situated, offering breathtaking, unobstructed views of the sea right from our beautifully appointed room. The bed was incredibly spacious and comfortable, and the bathroom was equally large and well-designed, adding to the overall comfort of our stay. The location is ideal—just a short walk to both the beach and the city centre—making it easy to explore the area. The on-site spa is serene and beautifully maintained, providing a perfect space to relax and unwind. The food was delicious, and the staff were exceptionally kind, attentive, and always ready to help. Highly recommended for anyone seeking a relaxing and high-quality getaway.

Megan C

I was apprehensive to stay here after reading reviews stating it was for a certain age bracket - well that wasn’t true when I visited. There was a very varied age throughout the hotel and the atmosphere was lovely! Rooms were great, loved the view. The pool bar was a nice touch, very relaxing and great drinks. Stefan at the pool was also so attentive with all the sun loungers and parasols, a very nice guy. The food in the dining room had plenty of options and the staff there are so wonderful and friendly. Oh and the location is superb, right next to everything but feels like a little haven tucked away facing the sea. We will definitely return!

Robert Findlay

Just had a 10 night stay first time in Don Pancho and its easily the best hotel we've stayed in in Benidorm. Staff are all so friendly and helpful , rooms have comfortable beds a large TV with plenty channels and the bathroom is spacious with a very large walk in shower. Food was excellent at both breakfast and dinner so much to chose from and always hot. Entertainment at night was good and varied and bar prices reasonable. Can't comment on pool area as didn't use it we are beach people. If we return to Benidorm it will definitely be to the Hotel Don Pancho.

Julie Gomersall

The hotel was in a great location and the approach is lovely, food excellent, rooms though small were nice. This holiday cost £1400 for 4 nights half board and was therefore disappointed when we were given 1 day full board due to arriving late into our second day only to be told on our last day that we couldn’t use it as we had checked out at 11am! The receptionist was adamant that we were not entitled to it. Also I would have expected bottled water to be stocked daily, you get 2 small bottles on the first day. I feel the staff could be more helpful, accommodating and friendly, sadly this means I won’t be returning.

Chris Stringer

Best hotel for the strip. Food good. Very helpful staff. Hotel is quiet bit like retirement home so if you looking for something more lively go elsewhere. They have entertainers on daily do yourself a favour go out. No offence but it's got a club vibe we watched one show and it was awful. Go out there's lots of decent entertainers on the strip.

WAR HORS3 S

October 25 be careful feet swollen do not have the air conditioning on in the entertainment bar so sweltering. Far too many rules and regulations. Not allowed to take a small birthday cake into the dining hall for our relatives birthday. Not allowed to eat or drink around the pool unless purchased from the outside bar. Will not be coming back

Our adventures Around

Central location and honestly couldn’t recommend the Cimbel highly enough to anyone visiting Benidorm. It’s not a budget hotel so if that’s what you’re looking for move on and consider alternatives. Pool is perfect, deep and very clean. Plenty of sun loungers available around and also tables and seating allowing you to watch the views of Benidorm pass by this beautiful hotel. Staff always happy to help and have a great welcoming smile whenever you need to talk to them from arriving through to check out. First floor rooms on the front are all small pool rooms, these we would book if visiting in the future, they just give you a little more space. Our first room we had to change as previous guests had smoked in it, that’s the only negative aspect of our stay and after quickly talking to the team on reception we had an alternative room and it was absolutely perfect! Bathrooms plenty of space and shower is super powerful just how we like it! Dual sinks allowed for both of us to get ready together with no issues. Breakfast is amazing! Plenty of choice, amazing orange juice and lots of hot coffee…. The variety of fresh fruit and pastries on offer is great and constantly refreshed, make sure you try the pink coated jam cakes they are amazing!

Cheryl Burton

When myself abd my husband arrived We were made to feel very welcome, a nice touch for my husbands birthday the hotel had a bottle of bubbles awaiting on our arrival with a little bowl of sweets , the room was always cleaned to high standards, the only downside was paper cups for coffee in our room. Breakfast selection was outstanding, catered for everyone's needs

Mark Courtney-Massey

Utter peace with the most outstanding views. Helpfully lovely staff. Hotel very clean and chic modern. The (suite/private pool) rooms offer the best view in Llavente. Simply stunning rooms. 105 right in the middle. Cleaner was friendly and cheerful. (Important as they look after your room). Lovely breakfast/dining room, both bright and airy. Comfortable bar area. The location is on the beach with the town and all it's amenities directly behind you. Classy Chic Comtemporary.

Samantha Shottle

I was going to by a drink and use pool ,but I had to pay for a drink to use the toilet. Also I was allowed to seat by the pool and swim in pool but not lie on beds. The staff wasn't the best. I wouldn't stay and spend money in that hotel

I. Alecs Frasinescu

Great overall and even better if you upgrade / get a sea view room

Matt

Sorry forgot to leave this few months ago, we had a 5 night stay here with 2 of our grandkids, 5 and 11 years old, can honestly say this hotel was a good choice, plenty of choice on food all day, snack shop and cold drinks for the kids, lots of choices on drinks on the all inclusive and in a nice quiet and not too busy location with short stroll to lots of shops and the beach. The water slides and foam parties went down well with the grandkids and the swim up bar in the pool was well stocked, kids enjoyed the entertainment and the games room wasn't too bad. Overall a good place to bring your family to.

Melissa Medler

Omg absolutely loved it here at Magic Tropical Splash, we went with 2 boys aged 9 and 6, had so much to do there with the slides and big pool, plus the kids play areas with football included, also included is the mini clubs and even a games room. The range of food is great, food for even the fussy eaters, different themed food all week from Mexican, Caribbean, American but different one each evening. Yes the rooms are slightly outdated but for how long u are in them for, it's really not a problem, u get a small kitchen area which is great, bed are comfy and very spacious. Entertainment in evening is good, runs a little bit late but could watch from out balcony as only on floor 3 tower 2 so had a good view. The only 1 problem we had is that we had a midnight flight home and wasn't accompanied a room for longer as fully booked, would be good for people who has a very late flight to have a room for longer and by boys very bored that last night.

Plamen Belev

We went to Magic Tropical Splash for a week-long family holiday. There are plenty of food and drinks options for every taste and the rooms are being cleaned every day. A variety of slides and pool depths for all ages too, with animation team aiming to keep everyone around the pool happy and engaged. All members of staff are always friendly and helpful - from reception, through restaurants & bars, housekeeping, all the way to the people that greet you at the door. It was great to meet Christian from customer service - extremely helpful and attentive! Will gladly go back again for another family holiday.

Donna Clay

Really disappointing. It's the first time taking my children abroad. The hotel is tired in places. The lifts to the towers are absolutely diabolical you have to wait ages, the food is shocking its cold not cooked well pretty much the same items daily. The pools are freezing. The kids can only use inflatables in the deepest pool so if they cannot swim its dangerous. No balls allowed in the shallower parts. Sunbeds are filthy, entertainment absolutely shocking. I wouldn't come again if free. The kids weren't impressed so that tells you alot.

Lynn Dougall

Great holiday. Staff all friendly especially the guy who was on the adult terrace(no hair). Food fab but needs to be hotter, lots of choice with in each sitting. Room was great drinks were top brands.rooms cleaned every day. Granddaughter broke her arm couple of days before we came so she missed out on a great children’s holiday. As a couple adults on a well catered children’s holiday we had a fab time.

Ashley Adams

Stayed for a week with partner and 2 children aged 1 and 12, room was clean on arrival but dated, bedding wasn't changed all week they did change towels when we needed, we used the spoons and cups provided and left them out to be changed this never happened, booked through a traveld agent for this holiday, when we arrived there was no cot for our 1 year old and when we phoned reception we were informed that we would have to pay 8 euros a day for a cot or they could provide a metal bar for the bed so she wouldnt roll out. Bins emptied daily, staff were always busy , friendly. Shop on site doesn't stock much and you either have to go into benidorm to get stuff or its a 30 minute walk down to aldi. Food not the best, things quiet oily, lots of fish and hardly anything had a sign to say what it was, usualy just said assortment of meat and there would be 6 different dishes so you didn't know what you were getting. Only found out on the last day that there was snacks in main restaurant which we opted for instead of tea as it was better. Pools not the best for sunbeds, main pool has a small section in front then the rest of the beds you have to pay 40 euros for the dah of 20 euros for 4 hrs. One of the days main pool was closed the whole day. Great that the zoo is included as kids loved that,water park is good but glad it was included as wouldnt pay the money for it, you get free beds included only in s mall sections of the water park, beds can do with being renewed as weren't clean. Never used the free bus as always busy, spent 3 days off site paid between 12 and 15 euros for taxi to benidorm . Entertainment - shows were basically all the same, 3 people singing while others danced and done tricks on a net or down ropes, mining disco started at 8 finished by 20 to 9, show started at 9 finished 9.30 to 9.40 then it was for the adults. The Halloween show was properly the best show, they also had made a Halloween maze which my 12 year old liked. Been to many family all inclusive resorts and although we had a good week we probably wouldnt be back to this one.

Xara Rhoden

We travelled with Jet2 on an all-inclusive plus package, and my review is based on that experience. The resort is high in the mountains, so expect clouds, wind, and cooler temperatures compared to Benidorm. A free bus runs to and from Benidorm several times daily (about 45–60 minutes each way), and taxis cost €10–€15 as of September 2025. Overall: I would not recommend this resort. The rooms look lovely, the views are stunning, and some staff—especially Gianina from the Vulcan Bar—were fantastic, but overall the experience didn’t justify the stay. If I returned, I’d book a different hotel and buy a zoo pass separately, as the zoo was the main highlight. Service: Gianina deserves special recognition. She was friendly, welcoming, and made us feel genuinely valued—she’s the reason I rated service five stars. Her attitude stood out compared to others and she is an asset to the team. She made our experience magical when she was on shift and I am truly grateful to have met this wonderful woman. Rooms: The rooms were smaller than expected, though modern and clean with beautiful views. They were serviced daily with fresh towels. Unfortunately, the walls were thin, so noise from next door was noticeable. A warning—don’t leave cash out; money we left in the room disappeared after a new cleaner came, likely mistaken for a tip. The resort is also very steep, so it’s not ideal for anyone with mobility issues. Food: The buffet was disappointing. Options were repetitive and often cold once served. The restaurant also had an unpleasant smell that made eating difficult, so we often went out for meals. Booking the themed restaurants was difficult—they were mostly full. We tried the Carnivore restaurant (okay but not great) and the Italian (very poor—food rushed and inedible). Snacks were limited and poorly advertised; we only discovered the buffet snack hours halfway through our stay. Food trucks were rarely open, and staff communication was inconsistent. Pools: The pools were small, overcrowded, and freezing cold. Pool bars closed early (6 p.m.), and service was slow even with the “plus” wristband that should have given queue priority. Drinks were branded and generously poured, but the token-for-cup system was inconvenient. One pool had a sewage smell near the toilets. Entertainment: Evening shows were repetitive, mostly the same performance in different costumes. Pablo Bloom was excellent one night, but otherwise it felt disorganized and overcrowded. It was difficult to find seating, and once shows began, other areas like the square went silent, leaving nowhere else to relax. The atmosphere often felt chaotic and uncomfortable. Zoo and Waterpark: Our package included unlimited access to both. The zoo was excellent—clean, well laid out, and enjoyable enough that we visited twice. Food and drinks there weren’t included, but it was worth visiting. The waterpark was less enjoyable: icy water, limited free seating, and a crowded paid area. Guests from other hotels had to pay for entry and beds, which didn’t seem fair considering the cost. Drinks and snacks were available at the top bar for Magic chain guests, but overall, the visit wasn’t worth paying for. Summary: ✔️ Beautiful mountain views ✔️ Fantastic service from Gianina ✔️ Great zoo experience ❌ Cold, repetitive food and limited dining options ❌ Freezing small pools, early bar closures ❌ Repetitive entertainment and overcrowding ❌ Poor communication from reception and Jet2 on arrival ❌ Difficult terrain for those with mobility issues In conclusion, while parts of the resort looked lovely and a few staff stood out, the overall experience fell short of expectations. Between the cold food, long waits, lack of clear information, and generally poor atmosphere, I wouldn’t return. The zoo alone made the trip worthwhile, but the hotel itself sadly didn’t live up to its promise.

tom russell

The place itself is amazing value for money and well worth a visit. Staff are typically very friendly but be aware there are lots of things that are all add ons. Perfect for a small family with it including the zoo and the water park. Rooms do smell a bit musty and the main food hall gets extremely busy but wasn’t enough to ruin our experience. We would return here with more of our family

P Pirate

Great place for families. "Live music" entertainment of a night is hit and miss but the shows are good. Food is good, usual stuff for places like this and always something for everyone - could be hotter though. Bars are great, all named beers (Heineken and Guinness) and spirits (captain morgans, jim beam etc) and very generous with servings. Tip: take a large metal coffee/drinks tumbler with you for your drinks - saves you going up the bar more and keeps the drinks cool, they are happy to fill up whatever you give them! Pools are small but you have access to the big Waterpark which is amazing. You also get access to the zoo which is brilliant and the animals all look healthy. A way out from the town but theres a free bus if you want it. About €15 in a cab otherwise. The resort is hilly though, so keep that in mind if you have mobility issues. On site shop is reasonable as long as you aren't getting imported stuff like sweets etc. But just ask prices before you buy. Rooms are decent and all have amazing air con. There's a FB group for the place you can join to ask questions of other visitors and get more detailed reviews too. Don't expect a 5 star resort but it's super clean and perfect for families.

Joshlyn Macaulay

Just got back from a week here and really impressed. Room for 5 of us and everyday it was cleaned and left immaculate. Staff work really hard on rotation throughout the whole park and keep it clean and everyone entertained. Pools overlooking the zoo. Walk through the zoo with a wide selection of animals to the water park which is great for all the family. Massive selection of food all day and if you clear your table, it helps the staff and makes for a better experience for everyone. We had the best time and would return.

Peter

We had a lovely stay in a level, marina view room in the Melia. The room was very comfortable and the staff were exceptional. In particular thanks to Gloria and Rokio in the lounge who took such great care of us and in helping to cater for my food intolerances. It is worth paying for the level service which includes free drinks, tapas, snacks and is a lovely place to retreat to for a rest. The hotel restaurant is very good and staff, particularly Juanjo, are friendly. The restaurant is waiter service and there was a good choice of food included in half board. We have stayed at this hotel before and will have no hesitation in returning.

Hannah Jo

The staff at the level were so friendly, the level itself is child free area, free breakfast wine beer Coca Cola etc. the breakfast is really good, so many options with smiley staff making fresh omlettes. It wasn’t just continental breakfast but had bacon, sausage etc. the little things go along way, for example the cups are refrigerated to make sure your drink is ice cold. The sun does go behind the hotel but you just sunbathe near the pool. The chairs could be a bit more spaced out as it does feel a bit close together. We were situated quite far from the level but we didn’t think it was that bigger deal. Hotel staff are so pleasant, rooms are super clean, bed comfy (although pillows are fairly soft). Overall worth every penny.

Ed. Cleek

Great location. Excellent hotel. Staff was wonderful and helpful in every aspect way. Adults only was a plus.

SB

My dad had a very serious fall during our stay, and the hotel staff offered no assistance, seemingly avoiding responsibility. We had to call emergency services ourselves. Instead of enjoying our time at the hotel, we spent it at the hospital. Initially, the hotel mentioned they would address our poor experience, but when we tried to extend our stay because my dad was still in the hospital, they offered a room at a higher rate than our original booking. The guest experience manager admitted to being aware of my dad’s fall from the start, despite another staff member claiming no one knew. They also refused to investigate the cause of the fall. On the day we were supposed to check out, they sent someone at 9:30 AM to ensure we left on time. The entire experience was terrible—there was no compassion, and the hotel is overpriced. I do not recommend staying here

Amanda Deubler

My husband and I just returned from out trip to Alicante. We stayed with The Level at Melia and really enjoyed our stay. We had initially booked the half-board but ended up cancelling that so we could try some of the food in the area. We really enjoyed our stay, and the room had some nice features, and amenities but there was a few cons. Pro's -Location, in walking distance to a TON of restaurants, shops, and near the beach -Staff was very welcoming and accommodating -The Level is adults only and includes some drinks, and snacks. -The beach! One of the nicest beaches I have ever visited. Beautiful clear water, fine sand, no shells or rocks to step on, chairs available, stands with food and snacks near-by. Con's -Distance to the Level lounge. We were one of the farther rooms from the Level Lounge, -Elevators never worked when we wanted to go down. Luckily, we were only on the second floor, so it wasn't much of an issue until we had to carry our luggage down to check out. -My biggest complaint is the pool areas. It was probably in part due to the time of year we visited but both pool areas only saw a handful of hours of sun per day. And the chairs that were in the sun were already saved, even though no one was in them, by the time we came down to the pool in the morning ~10am. We ended up going to the beach and having to pay for chairs there. -The restaurant at the hotel was very nice, the meal we had was very good and HUGE portions. But had a somewhat limited menu for us to have eaten dinner there all week, and all of the wine/ drinks available were an additional charge. -The shower. We had booked a suite, and the ensuite shower only had a handled shower mounted very high on the wall. Because the shower isn't enclosed the water sprayed all over the whole bathroom every time. We ended up using the much side bathroom that had a shower head and was enclosed even though it was half the size.

Tricia May

Stayed week of 29th September- bed and breakfast option- Fantastic hotel, rooms and hotel was spotless- room cleaned daily, breakfast was lovely omelettes and eggs cooked to order, large array of options and catered for my husband who is coeliac. SPA and roof top bar were amazing - highly recommend the cocktails. Location was fabulous- building work was going on but wasn’t a huge issue. Would definitely recommend x

Amy Anderson-sanger

The hotel was nice and location was great. However for us the food was the biggest let down. We paid full board but we hardly ate there because it was not food that we would eat. It was mostly fish dishes which we both do not eat. If you had children then it would be a struggle if im honest food wise. Overall though nice hotel.

Cata Burdulea

We stayed for 2 weeks, our room it was at 11th floor. The room was clean and comfortable. On each morning the cleaning staff did a great job. The food was very good. We had only the breakfast included but we payed for our diner several times. The pool area has a nice pool and a nice bar where you can order drinks. Indeed, a new wing of the hotel is still under construction, but the noise is not so bad. They are trying their best to respect the guests during this development.

malcolm sutherland

This is the fifth time we've stayed at Port Benidorm. Beautiful, modern hotel. Comfortable, well maintained rooms cleaned and towels changed daily. Great food. Great location. Great value. Cheerful, helpful, efficient staff. Clever lift allocation system, so even at the busy times you aren't waiting ages for one. We'll certainly be back next year.

Emma McGuire

Clean hotel Nice pool with good food. Spaceous and very clean rooms. Friendly staff. Very good location, close to beach and the strip. Building Work going on but not much noise. Would definitely return to this hotel.

Dave Fowler

This is a great hotel in a prime location for the beach, Strip and old town. Very clean great food and bars friendly staff. Lifts are a little slow if your on the higher floors but that is being picky. Highly recommended and I'll return.

Andrei Cristian Cornif

I had the most wonderful stay at the Belroy in Benidorm. From the moment I walked in, I felt welcomed, the staff were so attentive, friendly, and always ready with a smile. My room was modern, spotless, and had a lovely balcony with views that made every morning feel special. The location couldn’t be better: just a short stroll to the beach, shops, and plenty of restaurants, yet still peaceful enough to truly relax. I especially loved the pool area and the variety at breakfast, it felt like there was something for everyone. Every detail was thought through, making my stay easy and enjoyable. I left feeling refreshed and already planning my return. Belroy is now my top choice whenever I come to Benidorm!

Wendy Raw

The hotel is in a great position, located in the old Town where it is quieter but near plenty of restaurants and very close to the promenade and beach. The reception staff are very helpful and polite. I went with my daughter for a few days break and our room was beautiful. Spacious, spotlessly clean, toiletries provided, great shower and very comfy beds. We had a sea view and a huge balcony with chairs and a table. Breakfast was included and was lovely, there was a good choice of cereal, pastries and a hot breakfast, also meats, fruits and cheeses. The dining area was large and very clean with the staff clearing the tables as soon as guests left. They were also very welcoming and polite. I would definitely book this hotel again.

Ioana Stan

Very nice hotel, clean and relaxed environment, the staff were very friendly and the facilities they offer are well maintained. There are quite a few restaurants that are linked to the hotel and there is also a buffet that offers a wide variety of foods, which my family and I attended every morning for breakfast and were very pleased. The rooms are very clean and have a modern feeling to them, and the view from our balcony was just the cherry on top. If you are visiting Benidorm I strongly suggest you stay at the Belroy hotel!

Kristijan Bobevski

The hotel is very well located — right in the heart of the city, which makes it easy to explore the surroundings on foot. However, the central location also comes with some drawbacks, especially at night. There’s a nightclub nearby, and due to the lack of proper sound insulation in the rooms, the noise from the music (often going until 3 AM) can be quite disruptive for light sleepers. The restaurant felt quite dated — both in terms of the interior and the food. The atmosphere seemed more suited to an older crowd, and the breakfast selection was rather limited. For example, pancakes were available, but there were no classic toppings like bananas or strawberries. The sauces provided were more like dessert syrups typically used for ice cream, which didn’t really pair well with pancakes. Fruit was also offered whole (such as apples and oranges), but not sliced or prepared, which made it a bit inconvenient — especially since the knives available were more suitable for spreading butter than for cutting fruit. When we asked for a sharper knife, unfortunately, there wasn’t one available. Another issue we encountered was with cleanliness in the dining area — pigeons were often seen coming to the tables when guests stepped away, which was quite off-putting. The pool area was pleasant and well-maintained, but for a hotel with a 4-star rating, we expected a bit more in terms of indoor activities or amenities. Aside from a ping pong table by the pool, there wasn’t much to do within the hotel itself. Overall, while the location is excellent, other aspects of the stay didn’t quite meet our expectations for a 4-star property. With a few improvements in service, food quality, and guest comfort, the experience could be significantly better.

Aleksandar Vlaskalic

Great stay overall, with a few downsides! 🏨 The hotel is in a fantastic location – super easy to get around, close to everything you might need, and a great base for exploring the area. The rooms are clean and well-maintained, which made the stay really comfortable. One of the biggest surprises was the food – especially dinner! The variety and quality were much better than expected. Every night there was something different and tasty on the menu. Breakfast was also solid, but dinner really stood out. Now, for the downsides: the walls are quite thin, so you can hear noise from neighboring rooms, and the room doors close really loudly, which can be annoying, especially in the mornings or late at night. That was the only thing that disrupted the otherwise peaceful vibe. If you’re a light sleeper, maybe bring earplugs — but besides that, I’d definitely recommend this place. Good value, great location, clean rooms, and surprisingly good food! 👌

Artem Popov

The best hotel in Alicante. The most beautiful views! It's best to book a superior room; it'll be on a high floor with a balcony and a stunning view. The breakfasts are very good. Attached photo - view from the balcony

Dominique Mesiti

The good: very friendly reception, nice breakfast options although bread choice should be larger, very clean and the location is superb. The less good: outdated rooms, only 2 small elevators (need to wait longer than ideally) and beds are just too hard... 3.5 stars, not 4

Joeri Braakman

We had high expectations for Hotel Gran Sol given the Melia brand, but our stay completely destroyed our respect for the chain. The rooms are old and worn out, with outdated furniture and a shabby atmosphere. The bathrooms are in terrible condition, dirty, old toilets that make you question hygiene standards. Worst of all, the air conditioning smells like onions and sewage. We were moved to another room, but in the evening the exact same stench returned. The odor made it impossible to relax or sleep properly. We paid €324 for 2 nights and received a miserable experience in return. This hotel is in no way close to a true 4-star standard. It feels neglected, poorly maintained, and overpriced. Lost all our trust in the Melia group. Save your money and avoid this place, there are far better options in Alicante.

charmaine leonard

Thank you for such a comfortable and welcoming stay. The staff was caring and approachable at all times. My room was always clean and cozy. The meals were fantastic, both in taste and presentation.

Sui W

I had a really nice and pleasant stay at this hotel. The room was very nice, we had a sea view suite, the balcony was really big, I think because the room is at a corner so the balcony was L-shaped so it was very long and big balcony, the hotel is right at the sea front, so when I sat at the balcony and looked right at the sea , I felt like I was on a ship, the room was spacious, the bed was big and comfortable, it is just flawless. The jacuzzi and sauna was also very nice, though there were 2 occasions when I went to the sauna, it wasn’t turned on and it was such a big disappointment. The hotel provides towels at the swimming pool but there is no clear sign and indication of where to get a towel, so might need to go inside the restaurant bar to ask. Hotel staffs are nice and friendly, breakfast and dinner were delicious though buffet breakfast selection was a bit limited, the location of the hotel is very central, and very close to the Sandy beach, it is a very nice hotel I would definitely recommend it.

M N

Lovely hotel right by the port. Our room was the junior suite and it had a magnificent view of the sea and the beach. I would recommend a room facing the water as the port side can get very crowded and loud at night. Excellent breakfast buffet. Clean rooms. Friendly staff. Two little pools. I would definitely return here.

Matthijs van der Wilk

We had a lovely time here. We went with the premium sea view room and it didn't disappoint. Biggest minus was that the tvs seemed a bit old and there was no fridge except the mini fridge so storing your own items was not possible. Otherwise, great help from the receptionists as well as the staff at the breakfast center and pool area.

Danny Woolliscroft

Really enjoyed our stay, rooms were great, very big bed (memory foam) fantastic views of the marina, if you want the sun on your belcony in the evening then best to have a room on the marina side, the trade off is you will get a bit of noise from the bars across the road.

John Perry

The good points are it has an excellent location, a very clean hotel and would recommend booking the Spa. The bad bits, I treated us to a junior suite but unfortunately this room was not suitable for a father and teenage son. This particular room has a bathroom which is completely open plan with clear glass around the shower and no toilet door, this resulted in us using the toilets in the bar area and also having to leave the room when my son wanted a shower. Another issue for us was it clearly lists on booking.com the room comes with a sofa bed, this was not the case and on arrival there was just one double bed, after complaining at reception (who argued with me) they finally placed two single beds in the room and promised to move us the following day, unfortunately we didn't hear anymore regarding the move and I didn't pursue further as the receptionists were argumentative. The reception staff argued that I should have informed them that I required two single beds, however I was expecting the sofa bed so two singles wasn't required. The room is probably more suitable for couples, but even then I can't understand the toilet not having a door.