4 Star Costa Blanca Holidays

Peter Scargill

Bar lounge area comfortable and bar prices not bad.. But our room. It's cold and raining today and the air conditioning simply will not heat, the wall instructions bear no resemblance to the actual aircon panel.. And bathroom light switch has bits missing. I've seen comments about the gymn etc., all closed. Also someone said 54 Euros a night.. We paid 64 Euros a night inc. breakfast. Location of the hotel is GREAT. Bus or taxi to the Palace or the old town while hotel sees mountains to one side, the city to the other side.

Christine Lowndes

Christine L Birmingham, United Kingdom 3955 Amazing Hotel Review of La Estación Hotel I have just returned from spending 9 days at this lovely hotel. My room was amazing, being on the curve of the hotel it was very spacious with a big double bed which was extremely comfortable including the pillows. There was a large tv and a fridge which was a Godsend and held more than you would think. The bathroom was very big and the shower was powerful. There is a large mirror over the sink. There is also a large full length mirror next to the double wardrobe. In the room there was 8 big windows that slide open fully letting in lots of fresh air. My bedding and towels were changed regularly. The swimming pool is a real asset to the hotel. It is modern and clean as are the sun beds. I spent every afternoon there and it was so relaxing. The hotel smells lovely throughout and I noticed this as soon as I walked into the spacious and modern reception. All the staff are lovely. This hotel in my opinion is well worthy of its 4 stars. It may be back from the centre but I walked there and back every day. There is a bus you can get but I preferred to walk in the wonderful sunshine. There is a very nice supermarket Consum just a 10 minute walk away. It’s on 2 floors and has everything you need. Prices are really good too. Also on Wednesdays there is a big market by the tram stop which is about a 10/15 minute walk. I was travelling solo and really feel all the staff treated me with the utmost care and kindness and I can’t wait to go back. Show less Date of stay: September 2024 Trip type: Travelled solo

JK

it is just a nice hotel with a good price-quality ratio,there is nothing to complain about, it's what you get for 54 euros per night including breakfast! the bed was good, the breakfast was ok, and it was all nice and clean! perfect for a short stay

Jo Pugh

I was waiting outside for a bus at 02:30. Manuel came outside and said it was safer to wait in reception, where I also met lovely Jorge. They were so busy with drunk clients, but made me feel like a VIP! THANK YOU ❤️

Kevin Cook

Decent functional hotel, good buffet breakfast. Good swimming pool (pity about the poolside music though). On the outer edge of town, so a 25 minutes walk to the beach, or use a cheap taxi. Overall, perfectly fine for our two night stay.

Sharon Hedges

The room and balcony were spacious and clean. Plenty of cupboard space for clothing etc. Clean towels and beds made daily (over our 5 days stay) Beds were comfy. The hotel and pool area are very clean. Plenty of sun loungers, but you do have to be quick to get the ones near the parasols (this happens at most hotels!) We didn't find the walk up/down the hill a problem. Hot or cold choice for breakfast, with fresh fruit and a good selection of bread, cheese, hams, pastries etc. Good location for supermarkets, eateries and bars. On the whole I think we made the best choice when booking this hotel. The grounds are so much nicer than others that we walked past and the sun shines on the pool all afternoon. The lifts are a tad slow (the only negative thing). All staff were polite, friendly and helpful.

Sue Curzon

Stayed in the attached apartments, which were very basic & certainly not 4 star like the hotel is rated. There seemed to be a leaking pipe (water dripping from kitchen area ceiling) which was reported but nobody came to assess or deal with it. We paid for a panoramic view with a glass balcony & got a concrete balcony. The panoramic view was lovely, but could only be seen if we were standing. There was no control or action in respect of the poor behaviour of other residents, despite it being reported, which included throwing things off the balconies, spitting over the edges onto other balconies, smoking in areas they shouldn't be & very excessive noise. The small pool attached to the apartments was neglected somewhat. We were able to use the main hotel pool, but it would have been nice to be able to use ours. Communication was poor & some of the staff were quite rude. There was also a €200 deposit which wasn't included in the information. Definitely wouldn't stay there again.

Howell Rees

We've stayed in the hotels all over the world and we were really worried after reading the reviews and were considering cancelling. So glad we didn't. Rooms modern and clean. Staff were attentive. Pool clean and tidy with reasonable prices. Location was a bit out of the way and up a hill but still walking distance. We had a wonderful break in the sun and would visit again. Do not take notice of the bad reviews go and enjoy.

natasha russell

Friendly front desk staff, reception and pool area clean. Rooms tiny air con doesn't work bathroom could use a deep clean. We did know before going it was a 20 mins walk to the main strip however it wasn't manageable the hill was to steep so had to rely on taxis. Not expensive though

Dorne Price

Long weekend stay with friends. Check in/out was swift. Food was fine for our stay (full board). There is a pool & pool bar. Don't expect to see any free beds after breakfast (as with anywhere- guests put towels down and don't use for hours). 3x Lifts are slow and very small-we walked down from 7th floor mostly. Reception staff were friendly and we were able to check in little earlier as room was ready. Bar closing times vary. Location is a little out of the way but regular bus to beach and reception order taxis for you and they arrive quickly. Ideal for our short stay.

PC Kings

Hotel is well run, clean and overall good. Only reason to visit reception was to get information. Not central to Benidorm but well within reach on public transport. A small great beach within a 10 minute walk with the long beach to the old town within 10 minutes. Great views overlooking the mountains. Better views if lucky enough to get a seafront view which we weren't. The food was nice enough and last night's food was really tasty. Coffee is not nice.

Roque Segadevieito

There are so many positives about this hotel but without a doubt their one strength is their staff - they were singularly amazing. They immediately made us feel at home - friendly, helpful and good fun. Well done to all of them but a special mention to Camila and Begonia. As always with these sort of reviews, if you're the kind of person who is polite, appreciative of people's hard work and treat them with respect, you'll love the staff here. The food is really good. Great variety, good salads, some cracking dishes and you're never far away from a good paella! We were here during Halloween and I have to say they went out on a limb here and really took care of the kids that were in the hotel with a massive trick or treat round of the hotel and a cool little homemade terror tunnel. Downside? Well, yes there was one. Our room was a little tired - 0501 in the smaller tower. We had a faulty shower, a dodgy cistern and some open cracks in the wall - it just wasn't what we have been used to from this hotel. We ended up being moved which took a couple of days and that took its toll a little. That being said, we came away having had a really good week. The staff in the hotel very much made it so a big thanks to them.

Thandi Boshoma

Gran Hotel Bali located in Benidorm, Spain is quite spacious and family-friendly, boasting two swimming pools, a wellness center, and a variety of shops. It caters for all age groups. During my visit, there were more old age couples. One of the highlights for me was staying in a room with a sea view. Waking up to the soothing sounds of the ocean waves and the refreshing breeze was delightful. However, there were a few areas for improvement. I was surprised to find that the hotel does not provide complimentary bottled water in the rooms, and there’s no coffee or tea available either. If you want those beverages, you have to go down to the restaurant and purchase them. Additionally, the breakfast options were somewhat limited, especially for those who don’t eat pork, as the selection was mainly pig-based sausages and meaty stuff. As a result, I found myself opting for eggs each morning. Moreover, while the Wi-Fi was complimentary, the connection wasn’t very reliable. Overall, my experience was quite enjoyable, but adding a few thoughtful amenities would have truly elevated my stay.

Rowena Lewis

Lovely hotel. Beautiful breakfast. Pool is clean, room is okay. Not the best but will still come back here. Room is big. Good service. Good value for what we paid for. About 20 minute walk to the beach. In a quiet place but loads of shops, restaurants, supermarkets nearby. Quite far to the main old town but we love walking so it's a good exercise for us.

Melt Legends

For a 4 star hotel this hotel is exceptional and very comfortable. I was a solo traveler and although this hotel is a bus or tax ride away from old town it's perfect for peace and quiet. Coming in November your mainly see Spanish old people in the hotel so no noise from drunk individuals. Food here isn't great but that's to my tasting I'm a chef of 16 years so my pallet is of a high standards but the food here would be beneficial for most who stay. I was on the 34th floor and the views over the bay was breath taking and I lived every moment of them from sunrise to sunset. I would stay here again definitely and if your heading out to Benidorm check out this hotel you will not be disappointed. See you again in January

Ba11eClorin

Stayed a few days with a group. Had a great stay, but not mainly because of the hotel. The positives: Good location with nice views if you don't mind the short walk up the hill from the very nice beach area. Nice staff. Quiet neighborhood. The gigantic bed was OK, as was the AC on the room. The downsides: It's a 3 Star hotel. They must have stolen no. 4. It's a bit tired and in need of a work over. Tired and old furniture, very noisy restaurant with very average buffets. In fact all public and private rooms are noisy, with naked walls and floors, but I was lucky and had very quiet neighbors most of the time. Sound proofing is poor. Clientele is mostly 60-70+. So all in all: If you expect 2-3 Star hotel standard this is probably OK. For luxury and peace and quiet look elsewhere.

Caroline Robinson

Had booked an apartment in La Lucia but the owner reneged on us and gave us a very basic room in this hotel. No facility to make a hot drink and not even a bottle of water. Outside furniture is falling to pieces and there is no lock on the patio door making the room insecure. This is not a 4 star hotel but at the best a 3 star. Pillowcases didn't even fit the pillows with the ends hanging out of the pillowcase. When you've booked a luxury apartment with its own private swimming pool and get put in this place then you can feel very unhappy.

Just Unimportant

not bad, the rooms could have used a coffee maker. the coffee at the breakfast buffet was not drinkable, the one you could but at the bar a bit better but still pretty bad in taste. there is a pool table which is pretty cool, it’s quite old and not of the best quality anymore but still playable and fun, sadly you have to pay 1 Euro per game which i thing is a little sad for a hotel to not make it for free. there was also a dart board, sadly that was broken and looked like it been broken for a while and no one planned to fix it in soon future. either fix it or put it away. the rooms are quite old school but functional, the bed was comfy. In the area Albir and further are many electric scooters called “Hoppy” to get you from one place to another, quite pricey but work great. In front of the Hotel is a parking for those scooters, so if you’d like to be a bit more mobile without taking a car download the app and take the scooters.

Gemma Rigby

Lovely hotel, very nice inside and I would go back. I just feel that this hotel has massive potential and could be much much more lively. Not many activities during the day, and entertainment at night doesn't go on for long enough, it's all done before 11 and if you have kids I wouldn't recommend it as there's nothing for them

Guðjón Jónsson

My stay at this hotel was very pleasant, even though to begin with it was really confusing to navigate. I would suggest two minor improvements for new guests on arrival; 1. A map of the hotel and all its places (reception, restaurant, coffee bar, spa, swimming pool, sunbathing area, etc.) and opening times of each one. 2. Description of each floor in the elevator (what is located on them). This would've made things easier. My favorite place at the hotel was the coffee bar and the seating area outside. Such a friendly staff there, especially Irati, Ángel and Bako. Soon enough they knew who I was because I was a regular and always charged everything to my "easily remembered" room (119). Great customer experience! The food at the restaurant was overall good. You could always find something for your taste. I liked the different dinner themes, one night it was seafood, one night it was Italian, etc. I really liked the outdoor entertainment, especially the karaoke. But in my opinion it was a little short. Just from 10-11 PM and no music afterwards, so you had to go to the terrace 360 rooftop bar if you wanted to continue. Even though almost everything was quite pleasant during my stay, there were a few things I didn't like. The beds were a little too firm, so it was hard laying in one position the whole night. Also there was no possibility for a late check-out. My flight wasn't until 11 PM so spending 8 hours after I had to check out, was a bit difficult. But I got to stay on the hotel premises after check-out, which was nice, so I survived. Another thing was the security box in the room. It was locked and with no default code. I called the reception and they said, if I wanted to use it, they had to bring a key to open it and they couldn't do it right away because they were short staffed. Why not just use 1234 and tell visitors to change it. Then when they do a final room cleaning after the visitor has left, to set it back to 1234. But overall my stay was pleasant and I would definitely stay here again.

Darren Ashton

I booked direct with the hotel a double superior room with balcony. I never received confirmation of my booking prior to travel so I emailed the hotel to confirm my booking. They replied say they had already sent me confirmation...which they hadn't but what I found strange is that they still hadn't sent me any confirmation of booking. When I arrived I was charged another 19€ per night parking which I personally think should be included. After I'd checked in and got to my room I'd noticed 2 single beds and no balcony so I went back to reception and said I think there's been a mistake that's wasn't the room I'd booked. The receptionist very rudely turn her screen around and said that is your room and we have no more available. Moral of the story is make sure they send you the confirmation so you don't get shrewd on your arrival. Would I stay here again......not a chance. And the breakfast is terrible.

Official GaminGuys

We only visited the roof bar but it looks high end and yes the bar has high end prices so beware if drunk, it'll be one bar tab. Views are spectacular - will visit again.

Andrew Jones

Lovely hotel perfect location to all amenities room had tv kettle nice walk in shower lifts were fast too

Martyn Jones

6 of us stayed for 5 nights ideally situated for old town and lots of restaurants and bars and if you can stomach it the complete cesspit which is the new town is not too far away. Scenic lift is a no elty and the bar with the terrace on 20th floor is wow. Very Spanish hotel guests and staff all very happy polite and helpful. Breakfast falls a bit shirt but there is a lot of choice so you should find something. I'd definitely stay again.

Steven Reford

Excellent hotel with friendly and attentive staff, thanks to the man from Honduras for making us smile during checkout.

Victor

Great beach to chill but make sure to take your coral shoes with you.

Johan Bijlsma

. Could order a drink if you would like. Didn,'t use it so no info to share.

Debi Beardsell

Apartment was nice had dishwasher and washing machine as well as normal facilities no kettle tho but used saucepan. It was quite spacious with a nice view. A few nice restaurants nearby but supermarket up steep hill and no transport nearby. Not really anything to do in this area so had to get cabs to get out.

Peter McPherson

Great place to visit, lots of little bars and restaurants. Very lovely beach. Travelled here for a few hours while visiting Benidorm.

Martin Quinn

Great location, rooms a bit dated but really can't complain as we got a two bed apartment for €60 for a two night stay midweek. Noisy bar on the Wednesday night, but that's just because we've two young children now, would not be complaining ten years ago!

Aimee Hayward

The positives.. Lovely relaxing atmosphere! Not far from the beach & Benidorm. Lovely staff throughout. We had no issues with ants or mosquitoes so that was a massive bonus. The hotel and grounds were kept clean at all times! Appreciated that you were not allowed to reserve sun beds (but there was still the odd who kept towels down and went away). The pool area does not open until 10am. There were 3 lifts, very efficient. The rooms were spacious, fridge, kettle and hairdryer provided. Towels provided in the bathroom did get changed daily. Close to all amenities. Beautiful views on the top floors! Did not use the spa, prices are cheaper elsewhere. The negatives.. - Unfortunately the food was just awful. - Our bed never got changed the duration of our stay and with a one year old it got messy. - when the maid did make our bed, she had just thrown the main sheet over the top to hide the crumpled sheets underneath. - A wedding held on the Saturday closed off the pool area for the reception and photos, no apology was given. Overall, I would return again.

Missy Bland

If you would like the opposite of a warm welcome and to feel like a burden to staff than this is the hotel for you. **Review: Disappointing Experience at a Supposed 4-Star Hotel** I recently stayed at this hotel for a 10-night vacation, and I can confidently say it does not deserve its 4-star rating. From the moment we arrived, the experience was far from what we expected. The reception staff, particularly Oscar and another young male member of staff, were exceptionally rude and unhelpful. Despite our attempts to address various issues, they remained unfriendly throughout our entire stay, making us feel unwelcome and frustrated. The hotel itself was a massive disappointment. The rooms and overall appearance are far worse than the pictures suggest. What was advertised as a luxurious stay turned out to be a subpar experience. The pool is tiny, overcrowded, and not nearly as inviting as the photos make it seem. To make matters worse, the bins around the property were consistently dirty and overflowing, which is not what you’d expect from a hotel claiming to be 4-star. One of the most frustrating aspects was the lifts. They were an absolute nightmare. We found ourselves constantly waiting for long periods, only for the lift to arrive and head in the opposite direction. When they finally did show up, the lifts were tiny and could barely accommodate a few people at a time. This inconvenience added to the already disappointing stay, as getting around the hotel became an unnecessary hassle. Adding insult to injury, we were charged extra for basic amenities. You have to pay for towels, and even the use of the safe in your room comes with a fee. These added costs, coupled with the lackluster facilities and poor service, left us feeling robbed of our hard-earned money. We left the hotel feeling disappointed and definitely not refreshed. This place does not deserve your money or your time. Save yourself the frustration and look elsewhere for a truly enjoyable stay. The one positive thing I would say is the daily cleaning service offered at the hotel, the maids were nothing but helpful and thorough in their cleaning.

Jordan JC

Lovely hotel and area visually! Had a problem with a card throughout the holiday as it wasn’t working. Was on the 4th floor and lifts were slow and full most the time. Bit of a pain going up and down lift when the card was not working. You have to pay to use the spa (assumed it would have been added with holiday package) food wasn’t the best. Sausages were raw in the middle for breakfast. Servers watching you when you’re eating. Made me feel a little uncomfortable. Have to wait until 10am to be able to sunbathe and go in the pool. Pool was super busy. We didn’t mind but if you want somewhere quiet this is not the hotel for you. Overall okay experience. I’ve been to much better hotels for the money.

Henk Dreessen

Extreme good value for price Good location in Albir, everything on walking distance. Hotel rooms are comfortable and not too small. Also the beds are good. The breakfast area has some rooms for improvement, its very noise, extremely busy and most of the times one of the four coffee dispensers are not working which results in very long waiting times. The breakfast area gives more of the impression of a kantine rather than a breakfast area. Just like everywhere in Albir, mostly elderly people or young families are visiting this hotel.

Demi Vine

Came here on holiday for almost a week and would really recommend the hotel. The reception are so lovely and very helpful, the hotel is in a good place and very close for restaurants and the beach and they even have a free taxi service to the beach. Bar tenders and the house keeping are also very polite and always say hi. We also had the buffet for breakfast which was good.

Anne Young

I was allocated a room in the main building which was OK but badly needed some maintenance. Food is buffet style which is not bad, you can always have something to eat. You do not get a kettle etc in your room, but ask at reception and they will give you one. The staff are generally very good. If you like to sunbathe you can only do it in the morning as the surrounding buildings block the sun in the afternoon, that really annoyed me 😪 Had to go to beach and pay for sunbeds😪😡

Alexander S

Not a 4 star in normal standards. Met with bedbugs on pillow and walls, they handled it good and gave us a room without hopefully. When do you wash the sheetscovers that covers the bedsheets? Lots of foodoptions (different theme each day of week) but most of what I wanted wasnt prepeared well or tasty… it started off bad with the burgers under snacktime which was grossly undercooked (looks pretty well done but all pink inside!), the toaster for snacksandwiches needs cleaning, bacon breakfast undercooked. The «spa» looks like its falling apart and was missing tiles, dirty broken old showers, missing lights, closed off «construction area» and pool, outdoor poolarea are operating but the pools and sunbeds all closed with a gate for a «few days» (saw it was closed over a week ago as well even though noone works on it, so how long is a few days?), so we have to pay to swim!?! Not possible to get a coffee at 6.30 or kettle, we got one later…

Sandra Jordan

Just had an amazing week in the Dynastic hotel. The staff were absolutely fantastic, they couldn't do enough for us and were so friendly. While the pool was a little small it was plenty big enough for what we needed and the children spent so much time there. The food was lovely, always had something I enjoyed. The maid service could have been a little better, floors weren't swept all week but fresh towels every day. We were a 5 minute walk to the beach and plenty of amenities close by. I would definitely go back.

Jenny Dawson

Stayed here for 4 nights on a girls trip. The hotel was alright for our needs but it definitely isn't a 4 star hotel. The hotel allows local young football teams to use the premises, they literally take over the place. We went for lunch and struggles asnthey swarmed in and wouldn't allow you to get close to any of the decent food. They were also very rude. They also take over the pool and crowd around any young girls staying at the hotel asking them to kiss them. It isn't what you expect when you have paid to stay at a 4 star hotel. I tried everyday to get an iced coffee and failed pretty much every time, I think I only managed to get what would resemble an iced coffee once. For the all inclusive you get given a token for your drink, so if you take a drink up to your room you must remember to bring your plastic cup back down otherwise you will be refused to get another drink, even if it is just a soft drink. So you end up carrying you cup around with you until you want to change it back to a token. Not sure why a wrist band can't suffice for this. The rooms were a good size and 4 of us stayed in one room comfortably. The bathroom was also very spacious. We never got our beds made during our stay and you also don't get a fresh bottle of water in the room each day, which I would expect. There was a kettle in the room, but that was it. No cups, coffee, tea, sugar, spoon. Nothing! My friend kindly bought me a mug from a local shop just so I could have a morning coffee. Not sure why they provide a kettle with nothing to go with it! The pool was a bit in the small size, which was awkward when the football team was in there. But it was nice a refreshing, just wish it was bigger. Plenty of sun loungers but they are all just lined up in big rows, but that will be down to the space available around the pool. The food was alright, exactly what you would expect at an all inclusive. But there wasn't the option to get things cooked like at other places, so no omelettes, etc or pasta stations. Where you can ask for what you want. But the food did us for our stay. Any longer and I think I would have had to eat out. As I said, the hotel suited the majority of our needs for 4 nights, but I wouldn't come here for any longer and I wouldn't stay here for a family holiday.

Teri Knight

1. No variety of food was mostly fish. 2. Air conditioning started pouring water in middle of the night and there was nobody on reception except a security guard who had no idea how to deal with the situation, there was water getting into the light fittings and electrics, my partner had slipped on the floor and all the security guard did was put towels on the floor, therefore spent all night sat in hotel lobby. Were put into a different room in the morning but found the whole experience very poor. Hotel did apologise but seemed like they didn’t really care. 3. The pool was small for the size of hotel, water was dirty due to too many people in pool at once. 4. Hotel photos advertised were not what we had expected when arrived, rooms looked nothing like photos, dining room looked nothing like photos. 5. No towels being replaced in room after it had been cleaned, twice I had to go to reception to get new towels. Cleaners came in the room to make beds, one of the beds had blood on the sheets, cleaners ignored this and didn’t change bed. 6. The bathrooms were not clean there was mold around bath. Staff were very nice but overall WOULD NOT RECOMMEND STAYING AT THIS HOTEL!!! WE STAYED FOR 7 NIGHTS IT WAS A COMPLETE WASTE OF £1183

Terri Gallagher

Room very clean and tidy, Hotel staff very helpful and friendly. Location in the old town and proximity to the beach was excellent , less than 200 yards from the beach. Roof pool clean and tidy as was the lifts and corridors in the hotel. Would highly recommend a stay here and would definitely stay again.

Sharon Birt

Excellent hotel def will be back, rooms are clean breakfast was good we were not full board. The staff are really pleasant and looked after us really well I had my purse stolen while in the new town and the staff were so helpful I am looking at booking again but would like the same room side sea view or similar but cannot see these rooms on jet 2 is there any way I could guarantee this ? The hotel is also really central with the beach being minutes away.

Nick Blomeley

We stayed for 5 nights 6 days, the hotel in itself wasn't too bad, and the location was not too bad. It was a nice location for both new and old town. We asked for a balcony room on a higher floor, high in sight, we should have asked for no higher than 3 floors. We were on the 5th floor room 507, don't, I repeat, don't get this room! Directly above it were the buildings main air con units, and as you guess, constantly buzzing and humming, to the point it woke us up several times! If I had been here longer, I would have moved! We went all inclusive, a lot of places around with good prices, choice is yours. I found the staff friendly and helpful, lifts were good! Yes a lot of old and Spanish speaking customers, but that didn't bother us. All in all you get what you pay for!

Ste McKenna

Bathroom let the room down but our room was spacious and comfortable. Service was brilliant, loved the hotel bar and food. And you could get a better location! Centrally located and within walking distance to all amenities and delights of the old town.

Alison Keeton

Hotel clean and staff work hard It is a very old style Spanish hotel Food: Breakfast - enjoyable, the usual choices and variety Lunch - can't comment as only half board Dinner - horrendous, I think this hotel is more suited to local Spanish. Extremely limited choices and just not appetising at all. Electric went out in our room and we sat for an hour waiting for nobody to come. We found the fuse board and sorted it ourselves Just not my idea of a 4 star hotel

Demey Julien

Since 10 years I’m coming to Jean Pierre, I always found what I was searching for while other haidresser’s didn’t propose sufficilently enough experience and being too expensive. He takes time to listen and has a great experience! Thanks Jean Pierre ! See you next year!

Inés Rodriguez

Too bad I live in France and can’t come here to get the plasma hair treatment more often! 😂 Jean Pierre is simply the best, I come here every time I am in Calpe and leave with silky smooth hair ☺️

Julia Gorton

I always get my haircut here. Never in Uk I wait until I’m out in Spain

Sabina Gibson

A true expert, very interesting and caring 😃

Amanda Gladwin

Love this place realy good cut at reasonable prices lovley people

Phoebe Goold

Lovely week stay at the Diamante Beach Hotel. Very clean and tidy. Rooms felt a little dated. It is in a great location, very close to the beach and shops. Enjoyed the local land train tour for just €5 each to see further around Calpe. Staff were all so lovely and catered to all our needs. Food was fab although it needed to be slightly warmer and would have been nice to have a wider variety of vegetables at dinner time. It is a shame that the spa wasn’t included in our stay as that played a big factor in us choosing this hotel. It wasn’t until I went back to the website and scrolled quite far down and even had to press “more info” that it said about the spa being an extra cost. Special thank you to Kim in the restaurant for always being happy and smiley and also to Alfredo in the bar / cafeteria for being friendly, remembering our drinks order and allowing my Nan to try something new

Shibli Sattar

An average Stay at AR Diamante Beach & SPA While the AR Diamante Beach & SPA boasts a beachfront location, the overall experience falls short of its 4-star rating. Outdated Accommodations The rooms and bathrooms, unfortunately, feel dated and could benefit from a much-needed renovation. The decor and furnishings appear tired, lacking the modern comforts and aesthetics expected of a 4-star establishment. Bland and Repetitive Dining The dining options, particularly dinner, were a disappointment. The food was often bland and repetitive, lacking the variety and flavor one would anticipate. While it was commendable to offer a fish choice, the overall dining experience was underwhelming. Spa Services No Longer Included A significant drawback is the removal of complimentary spa access. This additional cost detracts from the overall value proposition, especially considering the hotel's 4-star status. A Cyclist's Nightmare For a hotel that caters to cyclists, the absence of a simple cycling pump is a glaring oversight. This basic amenity should be readily available, especially for those who rely on their bikes for transportation and leisure. A 3-Star Experience Based on these factors plus the lifts are very infrequent, the AR Diamante Beach & SPA, while offering a decent beachfront location, ultimately delivers a 3-star experience. It's a shame that outdated rooms, underwhelming dining, and the removal of complimentary spa access diminish the overall value and enjoyment of a stay here.

Nicola Bailey-berry

We have been coming to AR Diamante Beach for 10 years, we have always had excellent service from all staff members, notably Manuel who has a great rapport with the guests, Ellena, Ivan and the rest of the team in the lobby bar who give excellent service. The location of the hotel is great being close to the beach, supermarkets, restaurants and bars. We will be back again next year.

Gavin With

We came for a wedding. The hotel is amazing and the staff are brilliant! Manuel, Alfredo and Ivan made our trip! They gave us great service and are fun and friendly. Next time I’m in Calpe I will return to see them.

I K

We had a lovely stay, pool entertainment was fun, and the staff was super helpful. Special thanks to Anderson and Beatrix for arranging the hire car, to be picked directly at the hotel. Also many thanks to David for the morning chat and the learning moments about the different styles of Jamón..

Ruth Daneman

The service in the Beachside Bar appalling! The waiter just ignore me.In the end had to go to bar to get served. He was there again and ignored me.Just stood there counting money in the register!Thus hotel is supposed to be good!The Spanish can be very very rude and ungrateful!

Chris Carr

Small hotel great location on beach. Staff always helpful. Food is buffet style but of a good standard compared to other hotels we have stayed at. Parked at the casino and walked 5 mins to hotel cheaper than the nearest underground car park if you are staying a few days

Dave Bram

Excellent sea front position, lovely balcony with a beach & sea view. Nice little outdoor pool and terrace. Room was small but comfortable, bathroom desperately needs refurbishing, rusty radiator and towel rail, stained and faded sink top, shower door on bath didn't seal, bath was well past its best. Breakfast was very poor, other meals were very disappointing. No way should this be a 4 star hotel. We stayed in 2 different 4 star hotels in Benidorm during our vacation and they were far superior.

jayne wood

Just had a fabulous 4 night stay here. Cant fault it, the staff were extremely pleasant and helpful. Room was clean, spacious and bed was very comfortable. Wide selection of foods to choose from at buffet breakfast including full English breakfast. Location is brilliant, would highly recommend.

Alan

Adults only hotel, great no kids 🤣 Small hotel, lovely, clean, fresh rooms Restaurant was small but adequate, same for choice of buffet. Right on the beach, perfect location. Great hotel, would definitely stay again 👌

Thomas Ainsworth

Make no bones about it, this hotel is 3* at best. It may have been 4* when built, but not now. Tatty and in need of renovation, broken floor tiles with pieces missing, loo flush buttons that fall of the wall, disrespectful cleaners, etc, make this a lucky 3* Hotel. Bar, restaurant, chef & reception staff are pleasant, which is the only saving grace of this establishment. Incredibly limited buffet food. Don't waste your money on all-inclusive. Sinatra's, The Yorkshire pride are over the road and do good food at a reasonable prices. The Paddock is a nice bar, too. You also have a few restaurants' yards away, so there is plenty of choice.

Matt Prince

Stayed at the Levante hotel, absolutely brilliant service in its entirety. Customer service was amazing, we had a problem with our booking that was our fault, but the staff got this resolved for no charge for us. Food was incredible, really varied, freshly cooked to order for some bits. Pools were really nice, the bottom pool is shaded by the hotel next door at times but was significantly quieter! Room cleanliness was unparalleled. Drinks at the bar were amazing, really varied options included in the All Inclusive, really happy with everything. Only a 10 minute walk from the beach too.

Krista Bela

Rooms are okey, but could be nice if would be carpets in the room, because you can heard from other floors rooms how people moving chairs or tables, or when cleaners doing that, in the mornings that sound very annoying. No clothes iron in the room.Food not the best, variety of food small. Reception,bar and restaurant Stuff was very friendly.

Ann Ashley

Great hotel , clean , nice size room , can't comment on the food as we did not eat there , I was given a bottle of wine and a card for my birthday which was a very nice touch , it's a bit of a walk to the old town but there are taxis right outside the door and even better a number 10 bus that's very frequent and 1.60 pp . We thoroughly enjoyed our 2 night stay.

Dave Platt

Excellent break. Food good and entertainment staff were great. Only comment I would feedback on is that your safe is opened using your room key. If someone managed to get your room key and knew the room you were in, then the safe is not safe.

Dai Barrow

It’s a nice hotel. Really close to the beach, the mattress was very comfortable and the rooms are cleaned everyday. The food, buffet style, is okay (not too much choice of dessert) but it is warm, which I have found not to be the case in other hotels. Wasn’t all inclusive and didn’t use the pool area so can’t comment on those. Had an enjoyable stay.

Dot Ingham

Lovely hotel. Absolutely no complaints. Cleanliness, staff, food all excellent. Entertainment was varied & professional. Location good if you need the quieter end of the beach. On bus route if you don’t fancy the half hour stroll to the Old Town. Would definitely recommend.

Robin Stamp

Initial introduction to the hotel was unfriendly as the two operatives behind the desk carried on a heated conversation whilst giving me the room key without a word being said to me. Came back and asked for the car park details and was told to go to the casino. Something at the top of the ramp indicating that hotel clients can use the underground car park would be very useful. Positioned on the 15th floor the views were good but at times the ability to get a lift to that floor was limited. The shower tray is not deep enough and so leaks on to the floor. The flow of the hotel is strange in that you can not move easily between the lounge area and the pool. Is it clean , yes it is. Is the food good , yes food choice was not an issue. It is located a short walk from the beachfront and in a quiet part of Benidorm. A fair hotel which if purchased at the right price will provide a good base for any stay.

Tim Whelan

Stayed for a week all inclusive, I really enjoyed it. Very friendly staff, excellent food and located about 50 yards from the beach. We took part in the hotel activities everyday. Laura and Raquel were very friendly, polite, approachable and made a big effort to include everyone. You can also watch the amazing sunset from the hotel roof top bar. Would highly recommend.

Brian Green

Had a short break away, the Hotel is well located to the Beach and local night life. Hotel staff and rooms were excellent. We were on half board during our stay and restaurant is clean and spotless and the food is well presented and very tasty. Parking is available at a reasonable price. I would definitely be taking another weekend break to stay at this hotel.

Lindsey Howitt

Ok if you are not on floor 1. Prison style balcony doors to stop your room being robbed. Faced a wall and was woken up by cleaning staff squealing and laughing at silly times of the morning outside..... ask for pool side. Food Fantastic, entertainment very good, restaurant/bar/reception staff excellent

Lisa Royden

Lovely clean compact single room, very helpful staff and lovely food. Very quiet at the pool and in the evenings. Very small balcony and not a good view but to be fair I didn’t book a room with a good view. Very friendly area

Kevin Hislop

Fantastic hotel, clean rooms, great breakfast and friendly staff. Very Spanish feel which is unusual for Benidorm. Have stayed in a few hotels in Benidorm before but none are as good as the Diplomatic.

David Minto

Always a good experience at the Diplomatic. Reception helped us solve a problem. Bar & restaurant staff always happy & helpful. Mattress is a little too hard for me.

Graeme Service

Excellent hotel. We have just returned from two weeks there. We are Scottish and there were very few Brits staying in the hotel (which can be a good thing). The other residents were mainly elderly Spanish, so the hotel was very peaceful at night (we're 50 & 51 which was great for us that there were no Stag or Hen parties staying here). We were made to feel extremely welcome and all of the staff were very friendly and helpful. The room was very comfortable and clean (no tea or coffee but that didn't bother us) and the buffet breakfast was very good with enough British choices. The downstairs bar is absolutely beautiful but the drinks were slightly pricey with smaller measures compared to nearby bars, which meant the bar was often quite quiet. All of the evening entertainment was in Spanish which was fair enough but still enjoyable. The pool areas were excellent and fairly quiet. The hotel is in an excellent location which is close to the beach and local bars and restaurants and is a short walk into the Old Town but is far enough away from The Strip so there is no hassle and we felt very safe. Highly recommended and we would happily return. Many Thanks! 💕💕💕

Liz Pozo Rooker

Stayed here for the 1st time in November 23 and got an upgraded room which was fantastic. Drench walk in shower and lots of little extras 🥰 Not so lucky this year, however, the room was adequate with a shower over bath in the bathroom. Unfortunately, the shower head did not sit in the holder, but it was ok. Would highly recommend for it's location and buffet 🍳🥓🥐☕🍩🥞🍊🍎🍍 breakfast Secure parking available on site (additional charge)

kim roden

Fantastic hotel would definitely recommend to anyone. Rooms were clean beds were comfortable staff were extremely helpful and pleasant at all times. We were all given a complimentary drink in the bar. Great pool , breakfast great , poor bar brilliant. Great facilities available especially on our last day . We had a late flight bk home but we had our rooms till 12 and there was luggage storage as well as complimentary showers to freshen up before our departure x

Lauren m

Rooms in the apartments are big and modern. The only issue I had was the bathroom was a bit small. As for the pool, I went at the end of June and one side of the pool got the sun and then it worked it's way around so you only got sun 1 side at time also very little sunbeds and room. Around the pool so prob unsuitable in the summer if you like lying by the pool. Location is great for everything

Eddie Conard

I was there for a short 4 night stay and the staff was very helpful and friendly. Also in the restaurants within the hotel. Because of a misunderstanding with travel agent I booked my trip with they were kind enough to give me an upgrade for my remaining few days I was there. The location is easy access and not far from the sea and the old town. Public transportation is a breeze and the buses include the hop on off bus stops right in front of the hotel. I had a very nice time there and would recommend it.

Yema

The overall experience was great, the staff was really nice and helpful and the hotel is overall great. The only minor issue was that other guests seem to love slamming doors and talk loudly whilst walking to their room but the hotel is definitely not at fault, nor is something they could manage.

Daphne Stockdale

We stayed here for 4 nights, the rooms were poorly cleaned as we had to be moved to another room, I've blonde hair, and there was black hair over the floor and in the shower and there was stuff skit up the skirting board and wall. Our window was broken and wouldn't lock. Our balcony door was broken on our 3rd night we where able to lock it up until then it looked like someone had booted it from outside as you can climb easily from one side to the other and when requested for someone to come fix it, no one was sent so my husband took pictures and went do to reception and he was told they would have no one until morning to looked at it which wasn't acceptable we hadn't had our dinner and didn't feel comfortable leaving our room with the door broken, so we were giving a new room. The hotel also doesn't cater for English people for the time of year. Food was all Spanish. Our walls were paper thin, people in the room beside may aswell of been in our bed when being intimate as their bed was bouncing off our wall making our bed move to their motion at 3am. We did enjoyed our holiday benidorm is a very nice place and we would go again, but I wouldn't say this hotel is 4*

Lyndsey Hulm

Clean rooms, great choice of food, small pool area, reception / restaurant staff not overly friendly (bar staff were lovely), lots of Spanish guests. Would stay again

gfrbe

Great hotel . Clean rooms, friendly staff and atmosphere, and well located. Totally recommend this place.

Anna Bielanska

I am staying in this hotel right now till saturday and I am so dissapointed. Worst hotel I ever stayed in :( It is definately not a 4* hotel…. Rooms basic… not even a tea or Coffee in the rooms… Food very dissapointing everyday same things No variety at all, No seasoned and same things every night like for kids at school…. My family are staying in hotel next door and they have a much better experience even thought its a 3* Cockroaches in the room when I arrived and in general not very clean… Wouldnt reccommwnd and wouldnt stay again for that Kind of money…

Nicole M

Cleanliness of hotel is 10/10, we stayed mid Sept and the pool was quite quiet with plenty of beds around it free. The hotel is good distance walk from the new town and strip but taxis are really reasonably priced however your within walking distance to loads of shops, restaurants and bars. Would recommend this hotel however was not too fussed on the food during buffet.

Richard Crow

We recently stayed at Hotel Mediterraneo and had a mixed experience. On arrival, we were welcomed warmly by the reception staff, who added a thoughtful touch by taking a group photo and attaching it to our account for identification, a unique and convenient approach, especially for the all inclusive services. The all inclusive deal is decent, though there are areas for improvement, especially with the dining experience. The buffets are well suited for seafood lovers, with a variety of fish options available. However, after two nights, we found the menu became repetitive, and the dessert selection was unvaried. Additionally, the kids' menu was limited, cycling through hot dogs, burgers, crispy pancakes, and hash browns each day. Most restaurant staff were attentive and friendly, although a few seemed less engaged. Our room was spacious, with ample storage, but the floors could benefit from daily mopping. We noticed our feet quickly became dirty after a shower, indicating the floor needed a more thorough cleaning routine. Air conditioning is available in the room but we did at first miss the control. The pool area was spotless, which we appreciated, although the pool bar was closed during our off season stay, and snacks were only available in the restaurant. The snack options, however, were limited mainly burgers, hot dogs, salads, and a selection of cold meats. Unfortunately, the quality of the burgers was disappointing. On a positive note, the hotel is conveniently located about a 20-minute walk to the beach, with a pleasant path dotted with shops and bars along the way. Overall, Hotel Mediterraneo is a nice hotel with a lot of potential, but refining the food options and enhancing cleaning routines could elevate the guest experience. We travelled with Jet 2 who visited the hotel twice during our stay.

Kelly McLoughlin

Just came back from a 4 night stay here, we have absolutely loved it!! Everything was prefect. It is run on a card system they took a picture of me and my partner when we got there and put us both on both cards so we could go up and get us both a drink which was prefect. The room was just what you needed clean, big, comfy bed clean towels everyday, there isn't any AC but it was cooler when we went so that didn't effect us. The pool it was cold but it was fine for a quick dip to cool down. The food was amazing a different selection every day, we walked away full and happy. The only thing I would say is if your a dessert person it's not a great selection but there's always ice cream and yogurts then the last night a chocolate fountain - amazing. You are far enough away from the main strip to not hear any of the noise but close enough to walk about 15 to 20 minutes. The staff we lovely really pleasant and polite a really lovely stay. We would definitely go back and recommend to anyone wanting to go to benidorm. Lovely stay very happy

Neil Taylor

Hotel was spotless and staff were really friendly, great location for Benidorm Palace and Mundomar but a bit of a trek to the beach. The food was not great and we ate out most days apart from the breakfast which was OK. We got the all inclusive plus so we could have the named spirits and cocktails but there was only 1 cocktail a day which was a bit of a disappointment if we had known we wouldn't have paid the extra. On the plus side there was a McDonald's next door which we visited a few times because the food wasn't up to much. Don't think we would return and don't think it's upto a 4 star.

Amy Law

LOVE THIS HOTEL! Been back three times And enjoyed every visit! The staff are friendly! The house keepers do a wonderful job The entertainers are amazing! And are fabulous to have a laugh with! The bar staff are brilliant! Again you can have a laugh with them. The food is stunning! They have a mixture that will suit everyone! The waiters in the dining area are very hard working, they work at a fast pace, and are just wonderful

Michelle Collings

Had a lovely time here staff are amazing, food could do with little changes but nothing else, little bit out of the way if your wanting more going on ,but bus stop is outside hotel

Katty Georgieva

Me and my boyfriend did not plan to go to Benidorm but due to the bad weather conditions in Valencia we ended up in this hotel for one night. We had an amazing time, the room was super nice and luxury in my opinion, the staff was also really kind and helpful as well. The view was amazing. I would love if we come back to the hotel someday for a longer period. Definitely recommend it!

Michael Maleedy

The hotel is just superb. We stayed all inclusive and couldn't believe the food choices. A hotel which serves hot food!!! Rooms clean large with nice pool view. One negative was that the snack bar played some awful music therefore we couldn't have our usual siesta as it went on until 6 even when there was no one left at poolside. Hotels club is one of the best in benidorm. Top entertainment 7 nights a week. Nice street level bar. Staff are wonderful. There's the good parts now the most horrible one. I have mobility issues and the lifts are a joke. They are pathetic. All guests complained about them and the way they are programmed. Please sort them out as they must be losing you business. Even younger fitter people were complaining about them. Don't let this continue to be the main talking point of an otherwise fantastic hotel.

Jim McGrory

Nice rooms nice food they also have iron and iron boards if required, bar prices decent I would recommend the presedente Hotel and also the entertainment is spot on I would go back again plenty to go to places nearby pubs and local shops.

Michael Overy

Very disappointed this trip, been coming here for years for wife's birthday, always been acknowledged by hotel with card and bottle of cava, this year nothing, no towels in room, fridge not working and food down on previous years, need to up their game if they want repeat custom. First time dissatisfied with this hotel.

Suzy Thorne

Hotel staff were excellent nothing was too much trouble. Food was typical all inclusive food, some days were better than others but still good quality. They should provide water with meals. Fair enough to charge for soft drinks and alcohol. Perfect position if you want to be central for clubs and bars. Quiet in rooms considering right next to bars. Overall a good hotel.

D Smith

It's a nice friendly hotel. It has inside & outside seating available. Positioned on the beach front, where sunbeds can be hired daily. The hotel accommodation is nice. The food choice in the buffet style dining hall is lovely. The food is sometimes themed with a mix of Spainish and English food and signage. For example, a Mediterraneans Seafood or Oriental menu, etc. Our hotel stay was all-inclusive.. the best part was the one hour private spa experience, which was incredible ( Beware, you must stay 7 nights or more to be able to do this). In addition we paid extra for a detox & relaxation massage. If you book room only etc. There are plenty of local bars and restaurants close by. The hotel has an unheated main swimming pool and an additional kids area with a mini swimming pool with a slide. I'm sure both are great fun in the hot summer, but they were not really used in 20°C & below in November 2024. There is a lovely rooftop bar and relaxation area on the ninth floor. Which still has a good vibe. The entertainment is why l gave it 4 stars instead of 5, as not the best, and there were no available soft furnishings except a couple in the reception area, only dining chairs/ bar stools across the hotel. There is not an indoor swimming pool, as the picture advertised is of the spa pool in the restricted spa area. Overall, it is a good hotel that was recommended to me.

George McCready

Best location and best hotel we ever stayed in. From the moment we stepped into the reception we knew the quality of the staff and the hotel. Room getting ready - we were greeted with a soft or alcoholic refreshment. Once our room was ready a very helpful staff member showed us to our room whilst another staff member took our luggage up separately. Outstanding hotel, service incredible, food out of this world and I'd return in a heart beat. Cannot speak highly enough about Villa del Mar in Palma Nova.

Nima Nourbakhsh

The location and view are very nice and good, the rooms are very clean and good, Very kind and friendly staff, But I give one less star for overall management, During my trips to different countries and hotels, this is the first time that I see so much work pressure on the employees, Why should the staff take the dishes of the guests and the guests themselves cannot carry them? Of course, this is definitely for the convenience of the guests, But it is not humanely correct that employees are constantly running and cleaning, Overall, I give the best points to the hotel, food, location and staff, Of course, not having an indoor pool is another problem of the hotel. Overall, apart from these issues, the hotel was great

Rob Rayner

We have just come back from staying a week at villa del mar and we had a very good experience. The location of the hotel is great being just by the sea and a small walk into town but still remains quiet at night. The rooms was clean and the facilities was nice throughout the holiday to which stayed consistent. The best part of our holiday by far was the service at this hotel was very good. All staff was extremely helpful and easy to speak to and nothing was a problem. I have a severe nut allergy to which I have to be really cautious of what I can or can’t eat as this could literally hospitalise me. After explaining this to the staff here they made sure I was okay with the food and a member of the kitchen would tell me before each meal what I can and can’t have to which I think was such a nice touch. All meals was really good and the food is very nice, I would definitely recommend.

Oliver Elms

The Villa Del Mar was everything I could ever want from a hotel experience. The rooms were high quality with clean and comfortable beds, there was a wide variety of both Spanish and English themed dishes with some other cuisine from different countries sometimes making an appearance too. The location couldn’t be any better, being located directly at the seafront with no buildings in front and also being located on the quieter Poniente Beach which is Ideal for holidaymakers who need to relax.

Davina Rosen

We just booked the one night for our anniversary and we're blown away by the gorgeous view, the attention to detail in the rooms and the overall chilled out vibe. Like people have said before it's the little touches that a lot of other hotels don't think of. We really also appreciated our cava and I was a little confused by the room types (my fault for not reading it properly!) but in the end I think we were actually upgraded to a suite which is so worth it, so definitely do recommend. Staff were lovely and breakfast so good!! We'll definitely be back, thank you! :)

Ale Flowers

An extraordinary hotel for a family vacation. The maintenance is impeccable throughout the facilities, and the cleanliness of the rooms is exceptional. The service is very friendly and welcoming, always ready to assist. The breakfast buffet is very good and complete, offering a wide variety of options for all tastes. I would definitely repeat the experience and highly recommend this hotel, especially for families with young children.

Kirst L

The hotel was very modern and spacious. The process to check in was a little longer than usual, however the staff were friendly and helpful. The room itself was spacious and felt clean, however I do think they need to provide a bit more toilet roll and one of the doors to the room wouldn’t shut properly. They have a kids club, which opens until late, so something for the kids to do during the evening or when it’s raining outside. Overall I enjoyed my stay, however just a little warning with the swimming pool can be extremely windy and it’s not heated, which was a shame as we would have enjoyed to have spent more days in the pool. Would recommend during the warmer period, so even if it’s windy, it will still feel warm. I would 10/10 recommend half board as the dinner variety is amazing and sometimes it’s just easier to eat dinner at the hotel than spend time looking for somewhere outside, especially with kids. The hotel itself is close proximity to everything, so didn’t really need to get public transport to go anywhere in particular. As a lot have mentioned, it’s extra cost to use the fridge in the room, but they do have a mini bar fridge, which could fit smaller items if needed. It would also have been nice if you could use the indoor pools, as the outdoor pools can be way too windy to enjoy.

Pattrycia Broder

Incredible hotel! The staff is very nice, rooms are great very clean and well equipped. The water park for kids is great! There are lots of options at the buffet. It’s my second time here and would definitely come back!

Angela Fowler

Loved our couple of nights stay with you. Buffet breakfast was great and we had a fabulous room with a sea view 🤩

january holmes

Stayed here a few weeks back while on a road trip from Granada to Valencia. Amazing room with an amazing view + plus excellent service! This hotel is right near the beach so you're just a couple blocks away from the sand. I got a free drink on arrival and was offered a bottle of water at check out. The breakfast had SO much to choose from. Only stayed one night but wished I could have stayed longer. One of the best hotel stays I've ever had!

June Cooper

Cannot recommend this hotel enough. Spotlessly clean/ brilliant staff always happy to help.Rooms are spacious and modern with everything you need. The little touches make your stay even more special. Bathrobes/slippers/ toiletries & wee chocolates. We stayed on the 5th floor/ the views were spectacular. We had breakfast only in the hotel which was delicious and had a variety of choice to suit everyone. Cocktails in the chill out bar were delicious and not too expensive. A modern spacious spotlessly clean hotel which is beachfront. Lots of restaurants & bars to chose from not too far from the hotel. Absolutely beautiful hotel with attentive staff.

Daniel James

Stunning hotel amazing service and the breakfast selection is next level. Both pools are stunning too although they could do with warming them up a bit would be my only negative comment, location is perfect in calpe for shopping, bars, restaurants and nightlife and when they say it's on the beach it's literally on the beach. All the staff are so helpful and polite they really care if you're having a good time or not. Rooms are modern, simple and the shower is amazing, the bed isn't the most comfy but not awful either just a bit too firm.

Ian Cameron

Fantastic hotel! Room was really nice, very comfortable with great shower. Food was fantastic, varied & great quality. The location couldn't be better - right on the beach. The pool area is also excellent. Highly recommended

Kristina Mirzojeva

The best hotel we've ever stayed in! Amazing service, helpful and friendly staff and incredible overall facilities. Would definitely recommend and hope to be back soon!

JR225

We've just had 10 days in this hotel and everything was perfect from start to finish. Superb service, great food and all staff were fantastic. Room cleaned to a very high standard. We really enjoyed the no smoking around the pool, this was a big bonus. Thank you for a great holiday. Mr & Mrs Roberts

annamarie price

Fabulous as usual, we visit here twice a year, staff are amazing Mohamed and jaoquin in the restaurant always great, food lovely selection, David and the guys at the bar, can’t do enough for you . Same staff every year which is lovely Clean, friendly and love the terrace in the sun with music and sport Always great acts to watch on a daily basis. Our favourite hotel

helen hagan

Really lovely clean hotel but when clean bedding put on there marked. Food nice but asked for fried egg to be flipped and the wanted to reheat eggs already made I brought this up with manager who agreed no reheats and the same chief done the same again 2 days later another chief told him to make them fresh and he did but burnt lol .I've never heard of €50 euros for 14 days safe hire and nothing back always had hotel safes free . Beach towels you pay €15 for and get 10 back on return but if you want to change towel it's €5 every time I have never heard of this . No sun at pool till 10.30 and music from next hotel very loud this can't be helped . Apart from these things having a great stay and would recommend and come back x

Karen Burns

Good location near bars and shops with soundproofing to dampen out the noise of surrounding hotels. Clean and well kept. Nice outside entertainment space. Food ok, not the greatest of quality and menu 'samey' with little variation. Lifts frustrating and quicker to take stairs. Sun loungers taken up early on a morning with towels. Staff not very welcoming or friendly. Would rate more a 3 star than 4 from staying in other hotels in Benidorm.

Phil Kester

Nice hotel close to The Strip but not on it. I was half board and the breakfast and evening meals were good. Swimming pool is small but adequate. The bar out the front was nice but it could do with some proper shade.

Lisa Frampton

Love this hotel excellent service, large rooms, great food and amazing cocktails! Fantastic location. Brilliant staff. Adults get a club room it’s truly worth it

Paul Court

An amazing holiday. We booked VIP by mistake but that was an added bonus. The place is amazing. The food is acceptable and there is plenty of it. There is a walk down to the main strip but this means it's quiet apart from a very little bit of building noise from surrounding areas. I would go again without a doubt.

Adrian Blackburn

Perfect low cost All Inclusive hotel in Benidorm. You can’t knock it for what it is, which is something for everyone. Promenade & tapas, to British pubs & tattoo parlours… families, group trips, couples. The hotel has all these guests. Full English each morning and a reasonable choice at lunch and dinner, and plenty of food outside the hotel that won’t break the bank.

Kimberly Cunningham

Myself, mum and sister are just back from staying at the hotel for a week and I have good and bad things to say. The location of the hotel is fantastic nearby shops, beach and market, the hotel itself is clean (apart from toilets in public areas there’s a constant smell), pool area is a fabulous size and we never struggled for a sunbed, good range of cocktails and drinks to be had. Overall we had a nice holiday but ultimately wouldn’t choose to stay here again. The main concern being the food although it was good one one or two nights it’s pretty much the same options for lunch + dinner both always have some unseasoned roast meat and gravy with about 3 potato options, there’s also a man grilling meat this changes daily with the type of meat but is always unseasoned and oily. The best meal of the day was by far breakfast no complaints there despite it being the same everyday there was loads of options to mix it up. The all inclusive was open from I believe 8/9am - 11pm at night at which point it stops and drinks need to be paid for personally I feel this is a bit early to be stopping service. There is also the issue of staff at the pool bar (in hut) and the outside entertainment bar both always had a fairly big line of people waiting to be served and only 1-2 staff on. The rooms are clean and sizeable with plenty storage options for clothes the only downside is the shower is absolutely terrible you may as well just shower in the rain the water pressure is non existent we all had to wash our hair in the bathroom sinks. Staff overall are friendly particularly the restaurant staff however reception staff need to work on manners they are very direct and not helpful. There was plenty entertainment throughout the day although we didn’t participate in this seemed good and varied however the night time entertainment was poor and I know in most of these places that’s the case but it was 90% very bad singers with no charisma or any idea on how to get a crowd going. Overall this isn’t a bad hotel but definitely not a memorable one either

Richard Bevan

Great hotel very helpful staff. Good range of food and activities. Good for families. Lifts can be a bit of a problem at peak times, although there are 6 they serve 25 floors and due to needing disability pushchair for child stairs were not an option.

Fay Moran

Couldn't have been in a better location right in the middle of old and new town and on the sea front. We had a side sea view room which was spacious and a good view of the sea. Staff were Friendly, food was good we only had breakfast but plenty of choice. Always managed to get sunbeds, pool mega cold but once in it's nice so don't let it put you off

Genna Copley

Myself and my husband have just returned from 4 nights here. Great Central location, walking distance to both the strip and the old town. We chose a Frontal sea View room. Which was on the 13th (top) floor. Fantastic sea views right along the beach. Hotel is spotless and the staff are very friendly and helpful. Rooms are cleaned & beds made up everday. Which is a fantastic bonus. We had the Bed and Breakfast option and found the food offerings great. With a wide selection. From hot & cold options. All buffet. The Hotel has a lovely pool and plenty of sun beds, towels are supplied. With a hot tub & a small shallow pool, for children. Overall a fantastic hotel in a great location. Can't recommend this hotel enough and will definitely be back. An amazing break.

Faye Lansdowne

My boyfriend and I stayed here for 9 days. Was meant to be 10 but missed our flight. Because of this our city room/ without a balcony was not available, so had to pay €145 to stay in a room on 1st floor overlooking the beach. Own private pool at end of terrace, (NO SAFETY BARRIER!) Henceforth my visually impaired boyfriend walked off straight into pool fully dressed. Once in our city view room on 8th floor, the noise from the streets below was very noisy day/night so didn't sleep well. The evening entertainment in hotel only fri & sat was poor. Food plenty of choice. Thought that you'll have water at meals free , but No, €2.60 for the glass bottle. Good points= clean every where throughout and reception staff were very understanding when explained why he needed one full outfit and trainers laundered. Within 30mins of checking in the first room. In all honesty I feel they don't consider those who are blind/visually impaired appropriately in this hotel.

Deb Robinson was Abnett

Brill location on the beach front halfway between old town and the strip. Great staff and lovely room (we had 3 to a room and plenty of space, good shower). Cocktails about €9 each and a good breakfast buffet

Stephen MacLean

We are currently on our last day of our stay in Hotel Belroy Climia, all I can say is this hotel is one of the best we have stayed at, the hotel is immaculately clean and the decoration is first class. All of the staff have been exceptional during our stay and our room which is an apartment with kitchenette etc is superb. The pool area again is immaculate and thoroughly cleaned daily, I can honestly say are stay has been excellent are far exceeded our expectations. Well done to everyone at the Belroy you have all made our holiday truly wonderful, Thank you.

Jill Keegan

This was our second stay at the hotel and it was fantastic! Excellent staff, who look after you from the moment you arrive, beautiful well appointed rooms which meet all your needs, lovely pool area with very comfortable beds and an excellent choice of breakfast and refreshments. We also had lunch at the pool bar which was delicious. The hotel and facilities are immaculate with lovely decor and it is just a short stroll from the old town. We would always stay here and would recommend the hotel for other visitors to the area

Tia Booth

All staff at the hotel have been exceptional! All polite, helpful and welcoming i cant fault the service. Specifically Alicia! She helped me to arrange a cake for my mother in laws birthday which was delicious and executed amazingly!! Alicia greeted us every morning every evening and was so pleasant. There is no faults with this hotel, food and drinks are delicious and rooms are clean and well decorated.

dave markland

We were booked for a four day stay at the gran Bali hotel which a friend recommended. We checked in then out because it’s a cheap run down hotel but the website pictures are from when it was built years ago. We visited the h10 looked at the room and booked 3 nights there. The room was very very clean. Staff couldn’t do enough for us so we extended our stay by 2 more days but had to move from a sea view to a room with our own sun terrace. We have booked to go back next year ****** 6 star for us

James Sahal

Great hotel in the best location. Superb spacious rooms and very friendly staff, especially Alicia who greeted us every day at breakfast. Beautiful views on all 3 open terraces on the roof. We have stayed in many hotels around here but this is definitely now the best. Thanks all. James & Diane

Lily Bennell

Beautiful hotel in a fantastic location. Rooms are comfortable and modern, pools/terraces are well kept, food is good quality. Staff are lovely and very helpful. There is a supermarket right round the corner too (come out of hotel, turn right then right again), the beach is less than a minute away, and the old town is prob just a 5 min walk.

Alistair Biggar

Staff were attentive and kind when we went in for a drink. Drinks very nice and a quiet atmosphere.

Paul Shelley

Stopped for some drinks with my family and it was fine, although the order was wrong. Two days later tried lunch and it was below average! Overpriced and the sort of thing a basic cook could throw together. You also didn’t feel welcome. I get we are Brits, not everyone wants low quality food, poor service and a euro beer.

Daniel Kniejski

Very good Hotel. Very decent 4 * Food very good. The view is stunning. Various hotel facilities. I recommend it wholeheartedly.

William Taylor

Cleanliness throughout, food topped up and tasty, plenty of choices from hot or cold, tea, coffee or juices for breakfast with 5 or 6 choices. Plus a good fresh omelette station, good choice of breads. We stayed from the 23rd to the 28th, of December, which included my big birthday, what a treat from the hotel management and staff, I will never forget this birthday. Our room was spacious with a brilliant sea view and large terrace, plus a kitchenette inluding a microwave, decent sized fridge, kettle and coffee machine. Everywhere was spotless. Towels changed and beds made every day. Staff were always smartly dressed and smiling which conveyed a happy working atmosphere, even though having to work over the festive season. Drink prices were reasonable. Thank you all for making our stay so memorable. We will be returning.

Maxine Brown

Rude unwelcoming staff, sat waiting for food in the restaurant for 25 mins before leaving as nobody even bothered to serve us or even acknowledge us. Went somewhere down the road which was spot on! Would not return.

Dan Ezz

Great holiday. Can't wait to go back as kids and adults loved it. Plenty of choice of food available. Having a autistic child who doesn't travel in lifts etc. Had to pay to move lower but not overly expensive. Staff are great and go above for you. Will highly recommend this place to go and stay. Definitely go ultra all inclusive, as you get access to zoo and waterpark and magic Robin hood.

Gary Black

We were here for 11 days. Had a great time, rooms are cleaned everyday with fresh towels. Food was OK for me my other have wasn't that keen. Drinks are good we don't drink much tho. Staff are lovely and always help when needed. Easy bus route bring you into main Benidorm. Would definitely stay here again.

Natalia Skomska

After a week spent at the hotel, it's time for a review. The staff at the reception desk were very polite and helpful during check-in. The elevators did not break down during our stay in Tower 1, but I can't say that there was any fear because of the noise. The rooms were clean and spacious, although a bit old and in need of renovation. Housekeeping was nice and cleaned the rooms every day. The typical all-inclusive food was plentiful but of poor quality and cold. It happened that the chicken and sausages were raw, so I suggest checking them out. Lunch was probably the worst, we only used it twice. The staff in the entire hotel was very nice and friendly, and here I would like to thank them for their work and smiling faces, which was not easy. During our stay, none of our 4 were sick, but there were children who vomited by the pool, or at the evening shows, and in the dining room during our last dinner, where the floor was not even disinfected, only the parents cleaned the floor and left, and in their place a moment later another family came. The staff working in the dining room should pay more attention to such things. It was a nice week, but I will not return.

Jenna Salter

Unless you pay for ultra inclusive, it is not worth coming here. The inside of the hotel is in need of some serious repairs. The lino they put on the wall of one lift was peeling. On the same lift two floor buttons were broken. Another lift broke down Daily. Our room air con broke on a day that was 27degrees and the receptionist said they would send someone within the hour and no one came at all, my husband managed to fix it. We ended up eating out all the time which wasn't cheap at all because the food was undercooked and in one restaurant the food was left out all day, so it was disgusting. My step dad got ill on the first day. The kids club isn't good at all, it was on for about an hour or two a day and it was just crafts in a small room. The three mascots were never seen, u till after 10pm when one would appear on the stage at the end of the show for photos. The shows were repetitive and didn't start on time or anywhere near the time. The shows are also out in the garden bit by the swimming pools. The massive pro of the hotel was the swimming pool areas, it looked picturesque. We paid for inclusive but was only allowed in one restaurant which opened at 7pm for tea, 1pm for lunch and 8am for breakfast. That was OK. But we weren't allowed in any of the other restaurants like the pirates tavern. You have to pay for the gaming experience room which only opens after 4pm. When I voiced a Complaint to reception they were rude and didn't want to hear it. We did however meet a couple friendly people around the resort and the beach restaurant we went too. Safety isn't too big at the hotel, only the bottom level of the stairs has friction grips on them, the rest do not and get rather slippery with water and sand. This hotel would be suited to a couple but not a family with young kids or the elderly.

Stewart Bonner

Rooms were fine, clean and spacious. We had 5 people and we were all comfortable. Decor was a bit dated, but didn't go on holiday to sit in the room. Facilities and staff were all brilliant. Entertaining and couldn't do enough to assist you.

Ryan Garrad

Honest review on staying at the hotel and using the Aqua park and Zoo during the stay. The hotel itself now staying there and coming away is alright! For a basic family holiday for a week max it would be perfect, the check in process is very intense. The reception team throw all this information at you in 5 minutes and then send you off like it all makes sense! I see a lot of people say this, but now experiencing I understand what they meant! The room it’s self was lovely, I’ve commented further on this below but i couldn’t really fault the room, in fact it swayed me to give it a 4/5 instead of 3/5 overall! The pools at the hotel are poor in my opinion, they are not heated at all! So they are cold! The pool bar staff are a little rude! I’m very grateful that the water park is included as part of your stay, you’ll find yourself going to the water park instead of being by the hotel pool! The hotel food buffet system is interesting, if you’re an all inclusive + member then you get your own restaurant! But all inclusive generally all go to the main buffet restaurant which yet again I’ve commented on further below, but I found the food to be very basic! A lot of labels for foods are either missing or wrong with no care or attention. So sometimes you don’t know what you’re picking up! One basic example I took a photo of because it was so funny, it’s clearly pizza but the sign suggests it’s rice and pizza? Overall a little disappointed with the food, but it’s doable! It does the job, just not spectacularly! The evening entertainment is actually very good, circus acts, magic and just overall singing and comedy. It’s great, I would say it does start very late some evenings as the main stage doesn’t open until 20:30! So you’ll find most acts start at 21:30/22:00 onwards! The water park as briefly suggested is great, I couldn’t fault the water park. There is plenty to do and as part of the hotel agreement you get unlimited access and free sun loungers (Which normally cost €5 a person) and a bar area specifically for guests! The zoo very similarly is beautiful, the animals are clearly looked after, there is a play park for kids to use and interactive areas around the zoo! Lots and lots of animals to see also!

Gary Uren

Its was our first holiday with our 1yr old boy and we found the whole holiday Fantastic! Everything we needed was right on our doorstep. The staff were excellent. The food was great even our boy loved everything we gave him to eat. Having the zoo and water park so close made it all hassle-free. Would definitely go back!

Andrew Gunn

Went here at the end of October, and the weather was reasonably decent, although we had a number of rainy days during our 10 day stay. It was never cold, though. The rooms are very nice. Some of them could do with a bit of a refurbishment, however. The staff are very friendly and the whole resort was extremely clean.

Sat Singh

During our recent visit to the Italian restaurant, we had an absolutely fantastic experience. From the moment we arrived, the service was exceptional, with special recognition to Chef Khuram for his attention to detail and culinary expertise. The food was outstanding, particularly the pizza, which was nothing short of amazing. The overall atmosphere of the restaurant, combined with the quality of the food and service, made for a memorable dining experience. We are already looking forward to visiting again as a family. The resort has been incredibly accommodating, especially for families with children, which has further enhanced our stay. This has truly been an exceptional experience, and we cannot wait to return.

Carly Morris

Great Zoo with lots to see and do, brilliant birds of prey show. Water park is great too. You can also swim with sea lions for €51. Amazing experience. All the staff were friendly until it was time to leave, no warning that it was closing just told to get out. Didn't stay at the hotel so can't comment on that.

Julie Trainor

Excellent hotel staff friendly helpful and courteous. Hotel from reception to your room are spotless, rooms cleaned daily fresh towels. Pool area plenty of sun beds and immaculate always someone there to help. Get free towels for around pool can replace them every 2 days. Rooms have lovely pool and sea views. We only had breakfast there was so much to choose from excellent quality. Fantastic location central to everything 2 min walk to beach. There was no day time entertainment when we were there but played nice music. Evening entertainment had 2 or 3 acts on every night. Don Pancho see you next September already booked to come back xxx

Pete Sutton

Came here for the nighttime show and we ordered 4 drinks and we're not told that each would be 7 euros until they arrived. There were some little notes on a nearby table to say this but nothing from waiters until drinks arrived. Spoke to staff on our quick exit and just got waffle about company policy. Avoid like the plague.

Andrew Burrows

Excellent staff and facilities. Exceptionally clean. The meals are very good and worth upgrading to half board. The 'Strip' is at the back of the hotel and all rooms have a sea view balcony. As a result very little noise from the 'Strip' if any. Highly recommended.

martin watkins

One of the best hotels that I have stayed at. All staff friendly and professional. All the additional little touches do add up. Will definitely go back, location is perfect.

Roger Kelly

Fantastic hotel. Fabulous rooms, service, food and entertainment. An oasis amidst the busy entertainment area. Great location, just set back from the beach but near to all the clubs and restaurants. Not an adults only but the hotel does not cater for younger children.

Jane

We had a lovely stay in a level, marina view room in the Melia. The room was very comfortable and the staff were exceptional. In particular thanks to Gloria and Rokio in the lounge who took such great care of us and in helping to cater for my food intolerances. It is worth paying for the level service which includes free drinks, tapas, snacks and is a lovely place to retreat to for a rest. The hotel restaurant is very good and staff, particularly Juanjo, are friendly. The restaurant is waiter service and there was a good choice of food included in half board. We have stayed at this hotel before and will have no hesitation in returning.

Hannah Jo

The staff at the level were so friendly, the level itself is child free area, free breakfast wine beer Coca Cola etc. the breakfast is really good, so many options with smiley staff making fresh omlettes. It wasn’t just continental breakfast but had bacon, sausage etc. the little things go along way, for example the cups are refrigerated to make sure your drink is ice cold. The sun does go behind the hotel but you just sunbathe near the pool. The chairs could be a bit more spaced out as it does feel a bit close together. We were situated quite far from the level but we didn’t think it was that bigger deal. Hotel staff are so pleasant, rooms are super clean, bed comfy (although pillows are fairly soft). Overall worth every penny.

SB

My dad had a very serious fall during our stay, and the hotel staff offered no assistance, seemingly avoiding responsibility. We had to call emergency services ourselves. Instead of enjoying our time at the hotel, we spent it at the hospital. Initially, the hotel mentioned they would address our poor experience, but when we tried to extend our stay because my dad was still in the hospital, they offered a room at a higher rate than our original booking. The guest experience manager admitted to being aware of my dad’s fall from the start, despite another staff member claiming no one knew. They also refused to investigate the cause of the fall. On the day we were supposed to check out, they sent someone at 9:30 AM to ensure we left on time. The entire experience was terrible—there was no compassion, and the hotel is overpriced. I do not recommend staying here

Iain White-Duncan

Exceptional. Housekeeping, breakfast restaurant, maintenance, guest experience, The Level hospitality - all exceptional. This hotel is a shining example of excellent hospitality. Personal, attentive, professional all directed by an expert hotel manager Paloma.

Remi Vallaey

We previously stayed in Level at Melia Costa del Sol and were a little bit disappointed about our stay at Level Alicante . The lounge of the 'Level ' ,where you get the extra services , is a long walk because it is at the end of the . Snacks are monotonous and the service in te-he lounge is,although friendly , unprofessional . Parking is under the hotel but not operated by the hotel and is not cheap . The charge is 24 hours , but if you leave after 12 hours you have to pay the full amount . You come back 4 hours later , it starts again .

Michael N

Lovely hotel right by the port. Our room was the junior suite and it had a magnificent view of the sea and the beach. I would recommend a room facing the water as the port side can get very crowded and loud at night. Excellent breakfast buffet. Clean rooms. Friendly staff. Two little pools. I would definitely return here.

Sui W

I had a really nice and pleasant stay at this hotel. The room was very nice, we had a sea view suite, the balcony was really big, I think because the room is at a corner so the balcony was L-shaped so it was very long and big balcony, the hotel is right at the sea front, so when I sat at the balcony and looked right at the sea , I felt like I was on a ship, the room was spacious, the bed was big and comfortable, it is just flawless. The jacuzzi and sauna was also very nice, though there were 2 occasions when I went to the sauna, it wasn’t turned on and it was such a big disappointment. The hotel provides towels at the swimming pool but there is no clear sign and indication of where to get a towel, so might need to go inside the restaurant bar to ask. Hotel staffs are nice and friendly, breakfast and dinner were delicious though buffet breakfast selection was a bit limited, the location of the hotel is very central, and very close to the Sandy beach, it is a very nice hotel I would definitely recommend it.

Matthijs van der Wilk

We had a lovely time here. We went with the premium sea view room and it didn't disappoint. Biggest minus was that the tvs seemed a bit old and there was no fridge except the mini fridge so storing your own items was not possible. Otherwise, great help from the receptionists as well as the staff at the breakfast center and pool area.

John Perry

The good points are it has an excellent location, a very clean hotel and would recommend booking the Spa. The bad bits, I treated us to a junior suite but unfortunately this room was not suitable for a father and teenage son. This particular room has a bathroom which is completely open plan with clear glass around the shower and no toilet door, this resulted in us using the toilets in the bar area and also having to leave the room when my son wanted a shower. Another issue for us was it clearly lists on booking.com the room comes with a sofa bed, this was not the case and on arrival there was just one double bed, after complaining at reception (who argued with me) they finally placed two single beds in the room and promised to move us the following day, unfortunately we didn't hear anymore regarding the move and I didn't pursue further as the receptionists were argumentative. The reception staff argued that I should have informed them that I required two single beds, however I was expecting the sofa bed so two singles wasn't required. The room is probably more suitable for couples, but even then I can't understand the toilet not having a door.

Ewart Kennedy Family

This was a very average experience a shame as the rooms are lovely and location spot on BUT the jacquzzi a complete fail along with the free nails in the sauna. The staff were trying to help but overall it seemed like a just a tourism catch for the unsuspecting tourists. It does not have a welcoming feel or attitude at all and manager were aggressive when I queried the issues. Couldn’t recommend if you want to stay somewhere that is as it is advertised!

Chandni Vasandani

Worst melia hotel I have ever stayed in! Reception staff rude! First room we got was dirty, the bedsheets were stained and the toilet was not clean! Went down to speak to reception and they did not care! I asked to move room to a cleaner one but was told only view rooms were available hence I’d have to pay and no apology. They don’t care if you’re a loyalty member. Got told we could do late check out by the night staff but then in the morning have been told it’s an extra €15 for an hour! Been to so many hotels in the world and no one has ever charged for 1 hour late check out, especially a melia hotel. Hotel definitely old and falling apart. Staff have no customer service skills and need to learn some manners.

Vasilii Kochetov

Location. Yes, the view is great! Worth staying there just one day for a couple of good pictures. Rooms. The rooms would be great 20 years ago as they were not renovated for a while.🤦🏻‍♂️ Facilities. If you want to simply drink a tea or coffee in your room you will have order a room service or purchase a kettle for additional price🤦🏻‍♂️

Hazel Douglas

Went for a meal with my husband and another couple today. View was amazing. Took photos. We ordered paella and also Sea Bass. Both were delicious but felt they were mean with the seafood in the paella. Three prawns each and two bits of fish which I tried to flake out. Wish I'd ordered the duck. Would go back there for a drink.

Alan Hailes

Stayed here many times over the years. Hotel is looking tired and needs a lot of work to tidy and bring room's Upto date. As others have said there is a sewage smell. Can't fault location as this is central to everything you require.

Ange Stevens

Booked direct and got a great deal. Breakfast was amazing - highly recommend. Great location. Stayed on the 24th floor and veiws were outstanding, however we were a bit disappointed with the balcony, a large reason why we booked the hotel, as we felt unsafe using it as there was a large crack in the balcony above us, and our balcony had cracked tiles which moved slightly, this was a bit discouraging, and we did not use the balcony much due to this.