Victoria K
I want to give this a higher rating as the people and service was impeccable. Unfortunately the rooms and facilities are showing a great deal of wear and tear. You can see through the paint to darker colors, lots of patching that leaves pumps, the buildings that house the rooms need a good update. The grounds are beautiful. Worth the money but don’t expect a 5 star resort as far as facilities.
The Mexican show on Saturday was fun but they don’t publicize it and hardly anyone knew about it. Could have been a lot fuller.
The people are incredible from the front desk to room service, to concierge. They all seem happy to serve. Ricky was a friendly concierge. Reya’s Lopez was so sweet when she cleaned the room. She was diligent. Fernando at the front desk. David, another concierge. All great people!
Justine McNamara
Had a lovely time at this resort. I saw posts complaining about the lack of chairs at the beach and pool, but there were more than enough in both spots during our stay. It was not difficult to make reservations at the restaurants with our villa’s concierge, and all meals we had were great. The staff are very friendly and helpful. I will say the AC was a little weak in a couple of the bars and restaurants but we had no problem with it in our room. We enjoyed a tequila tasting, karaoke, salsa dancers and a jazz band as entertainment. The big advantage here is that it’s adults-only, so the property was clean and quiet. It was the perfect way to spend a relaxing vacation.
Aaron Quick
We just got back from a 7 day trip here. We didn’t do any excursions so all of our time was spent on the resort. Everything was well kept and overall the resort is older but amazing. The service at the bars were top notch. The activities during the day were good but honestly could’ve been more options. The night life was dead for an adults only location. The food was very good but the A/C was not the greatest, but also tolerable. Our concierge David was maybe the worst experience as he was never around and when he was he wasn’t very friendly. But I would definitely recommend this resort if you are looking for a relaxing vacation.
Rylee Boren
I personally have stayed at many All Inclusive resorts in Riviera Maya, but there is something so special about Royal Hideaway that keeps us coming back. This resort is very laid back, which is what we prefer personally. The service and people there are absolutely wonderful and make you feel so welcomed. The food is very good, rooms are clean, and they do a fantastic job keeping the beach clean. We have been repeat customers and will stay repeat customers.
Andrew Jang
Loved the stay. We did have one problem which the water pipe above the shower bursted at night but was fixed first thing in the morning. Hotel staff knows you by name as it is not crowded. Recommend for the people who just wants to relax quietly.
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