Bugibba

Carl Kelsall

We visited as a couple having been guided by our travel agent that this hotel was ideal for a central location for exploring. The premises is just down the road from the local bus station, and has good links to all areas. The hotel is very clean and has good overall facilities with an indoor and outdoor pools, spa and gym. A main buffet style restaurant with a wide selection of foods, all with good flavours to suit all tastes. This was very busy at most times. There are also three separate restaurants that can be booked, if you are all inclusive you are allowed one visit per week without extra cost. We visited Tagine which was Indian Moroccan, great food and flavours. The room we were allocated was on the 9th floor, but the lifts are excellent, and our room had a lovely sea view. Always very clean and well serviced by our excellent attendant Baburam. Unlike some hotels where you are charged for water and tea/coffee, there’s was ample in the room, and water machines for filling bottles, as the water on the island from taps is described as unpottable. Entertainment in the evenings was very varied, we did enjoy one solo act who sang and played the Appalachian Lap Guitar, other than that, much of the entertainment wasn’t to our taste, and the bar was quite noisy. This a beautiful but very busy hotel, if you want a quieter and more intimate holiday it may not be for you, but the benefits of travel links, location and price for an early year getaway were good for us. All the staff were excellent, very warm and welcoming.

Elizabeth Criado-Band

First time in Malta. Brilliant stay, great staff, food, and facilities. Great weather for February too, so I also enjoyed the outdoor pool a couple times. It’s a little shallow, but otherwise pleasant. I found my room a little hot (???) but no other problems. The location is really handy. There are lots of things to do nearby, and the transportation links are very good. Big room, nice view and great value for February. I would come back.

Andy Cole

My partner and I have just returned from a short break at this wonderful hotel, and I can assure you that it won't disappoint. Spotlessly clean, delicious food, good drinks and comfortable rooms. We found the staff friendly and helpful, and worked hard to maintain the hotel's good reputation. The hotel is in a great location with views of the bay and only 5 minutes from the bus station which was very handy. All in all a very nice stay and would definitely return again in the future.

Stevie Clark

I love this hotel. Ideally placed at St. Paul’s Bay 160m from the bus station that gets you all over the island. Staff are very helpful and informative, always with a smile. The rooms are lovely and bright. The food is great, plenty to choose from in main restaurant and three other specialty restaurants to visit as part of All Inclusive. There were a few negatives, nothing major, easily fixed things like: the staff cleaning the stairs at 6am were banging the metal railings on every step so ask for a room away from stairwell. The food in the speciality restaurants was the same each time, could possibly alternate different dishes. In saying that, this was my second visit to this hotel and I would happily return again.

Foxy Lady

I stayed at this hotel in February, and I would never have guessed it was supposed to be a 5-star hotel. The food was very basic – nothing special at all. The rooms were also average in quality. We had a lot of issues during check-in. We were supposed to get a room with two beds, but were given one with just one bed. Later, we were moved to another room, but they didn’t register us under the new room number, which caused problems when we tried to book tables at the restaurants. The overall standard definitely doesn’t match that of a 5-star hotel. On the patio, there was no music, no one around, no service – I felt like I was in a retirement home.

Bailey Finnerty

Don't listen to the other reviews on here. These people were either entitled or unfortunate. The staff are friendly the mattresses are comfortable and the location is great. Nothing to complain about

Eleni Tzirtziaki

The hotel is rundown and old, the rooms are less than mediocre, we thought booking a deluxe room would make a difference but it didn't,old metal beds with a mattress that should have been thrown away about 10 years before. About the cleanliness there were a lot to be desired. Just changing towels and bedsheets, the bathroom upon arriving was not properly cleaned,no shower curtain no anti slip mat,no shower products no hairdryer as advertised... In the long week stay nobody cleaned the bathroom and nobody moped... This hotel is not up to the international standards of a three star hotel dirty ,old and unkept... The staff was polite but not really helpful as they don't provide info about the island and anything that you can do around... Also the location is quite remote ...All in all never again in this hotel.

George Brown

I stayed here as part of a package with love holidays... No issues with the hotel at all. Reception staff were all extremely friendly and helpful. The room was clean, also the bathroom was clean. Housekeeping staff both in public areas, and on the 2 occasions I met room service maid were all polite and a credit to the business. As the hotel restaurant was closed the adjacent Molly Malone bar next door is where I had breakfast.. This is where the issues arose.. Two choices... Full English, or omelette... Day one full English.. deep fried everything.. Day 2 omelette.... Two egg omelette with ham and cheese, nicely presented folded in half then half again to look like a crepe!! Garnish was 1 Cos lettuce leaf with two slices of tomato.. Both breakfasts where priced at €7.50 Has a two egg omelette won't fill up a child I had the breakfast for the rest of the week. On last day, Sunday morning breakfast turned up as usual but the fried egg was extra well done, and the underside of egg tasty burnt.. ordinarily I would have ordered a new breakfast, but due to the chef turning up 15 minutes late (8-15) and an early transfer to airport I did not have time to reorder. I reported this to the reception staff.. Holiday was mid April..

Afaf Abdalla

On behalf of The Gang Malta Social Group, I would like to recommend a day by the pool at Sana Lounge…relaxing, nice atmosphere and the food was great. Absolutely worth it! Our members enjoyed themselves so much. Thank you.

Vicki Breen Harris

Horrible horrible HORRIBLE. Do NOT book here, it would be cleaner to go homeless on the street opposite. I booked into a room for 5 nights and we couldnt last even 1 night. Room was filthy, bed sheets were damp and thrown about on bed. The complimentary soaps and hair care products in the bathroom were used and thrown over the sink. The beds were falling apart, there were ominous stains on the furniture. And to top it off the air conditioning wire was snapped in two, hanging from the ceiling. Not to mention the door handle fell off when we could EVENTUALLY open the door. The elevators had a heavy musty stench in them, my mother who has COPD couldn’t breathe while in the elevator. The man who seemed to be security tried his best by giving us clean sheets when we said ours were wet and helped us open the door, twice. The woman on reception did not help us at all though, and when we requested a refund she said that she would verify it through Booking.com, who we booked with, and since returning neither Booking.com nor myself can get in contact with the hotel. I had asked for a written request to ensure a refund but she claimed i wouldn’t need one. Absolutely horrible place, waste of 300€ and an insult to the country. God help you if you’ve booked a room here, i would genuinely rather sleep rough on the streets than get paid to sleep in that room again.