Puerto Rico

Ash Rated

Me and my partner stayed here for 10 nights and loved it here! We plan on returning next year! The room we stayed in didn't have air con but we survived and the bed was two singles out together but it wasn't too bad. The views from our balcony were amazing though! We had all inclusive food and drink and it was so worth it, the food was well cooked and freshly topped up regularly. The drinks were all self service, including the alcohol!

Abbey Smith

went on a seven day all inclusive holiday with my parents, little brother and partner in August 2024 and I was one of the best holidays we have ever been on. This hotel was absolutely amazing. Before going I saw some not so great reviews and my experience proved them review wrong. The buffet was always fully stocked with all foods during the meal times and there were many options to choose for especially for my partner who is a very picky eater. Between meals you have a snack bar which is also set up buffet style. The view from both pools and rooms was absolutely beautiful. The bar was all self service when all inclusive so no need to wait in long lines when wanting a drink. The rooms were very clean and comfortable and were cleaned regularly, unless asked otherwise. The staff were very respectful when you didn’t want them to go into the room and still offered clean towels and to take the bins out for you. Overall our experience as a family was absolutely amazing and we will definitely be returning.

Mrs_Stead 00

We've stayed here for a week and I can honestly say we've had a lovely time. Rooms are clean and towels changed every day apart from 2 days which we were told about. Bed linen was charged mid week, which was nice as it was so hot! No air conditioning but we had 2 good ceiling fans and they are midway installing air con. Food was average but a good choice each day for breakfast and dinner. All staff are pleasant and friendly especially the waiters, who were constantly tidying and making sure we were ok. All in all a pleasing stay! 😁 We were informed before our holiday that they were having building work done but we didn't hear anything and it didn't affect our stay at all.

Helen Dyson

Our experience with Altamar was horrendous. We arrived 22:30 and were told there was no room for us due to construction. We were never informed about this before arrival. They put us in their sister hotel, where the breakfast was cold and the grapes were mouldy. We paid extra for a sea view, which the other hotel didn’t have. We had to spend hours trying to get back into the other hotel. When we finally got back, the air conditioning didn’t work, the hair dryer didn’t work, the TV didn’t work. We chose a self catering apartment, no washing up liquid or a sponge was provided. We were woken every morning between 7:30 and 8:00 with building work. Didn’t get a relaxed lie in once while we were away. The cleaners came around at 8:30 one morning, knocking on the window three times and peeping in the bedroom window - very inappropriate. We were never given anything to say ‘do not disturb’. Took 3 days to receive any sort of an apology, and at that we had to go looking for it. We were ‘compensated’ with free breakfast. Very poor customer service skills from the manager. Spoke to us badly and argued with everything we said. Save your well earned and go elsewhere, plenty more beautiful hotels on the island.

Daniel Readman

I went to this hotel with my family and it is one of the best places I have ever stayed it, the location is lovely and I love the way that the hotel is build as the views are lovely too. One of my favourite parts of the hotel are the balcony’s as they are massive and always gets sun. The entertainment is brilliant as they have stuff on for all ages which we all enjoyed. The food is good and it has wasn’t too busy. For us we managed to get a sun bed everyday which wasn’t a struggle, There is a lot of steps in this hotel but there is a lift for anyone who needs to use it, the lift can be busy but it wasn’t a problem for us. The Europa centre is only about a 5 minute walk from the hotel if you fancy going out for a meal which we did some nights and it was great as they have shops there aswell. Overall I would definitely go again and I would recommend this hotelto anyone considering going to Gran Canaria.

Freya Manning

Really enjoyed staying here! We had a nice view of the sea and found that there was lots to do in the nearby area. Shopping centre is near by with food shops and bars. The room was good, nice and clean and they had a bottle of water in the fridge for us. Also had bodywashes and shampoo samples in the bathroom. Cleaners came by daily to check if we needed towels, toilet paper or the room cleaning. Everyone was really nice so enjoyed it. At the pool, everyone reserves loungers with towels even though you are asked not to. There are 2 pools so plenty of space for everyone. They have an on site supermarket with water, sweets bread, sandwich food, toiletries ect. The bar was ok however we ate out most nights as just found it better in the local bars. Staff were really nice especially the bar workers by the smaller pool.

Rachel Perry

Booked all-inclusive for a week. It was clean and tidy. The staff were all great. The food was good, with a mix of kids basics and more adult meals. There were two pools, one a little quieter. It was close to two beaches. But walk down and get a taxi back because the hills are very steep.

Ellie Seddon

Always return to this hotel when visiting Gran Canaria. The views are absolutely stunning, and for the price, it's everything you need. We stay self-catering, so we can not comment on the food. They could just do with switching the music up around the pool, some days they would play the same song 6 times over and sometimes twice in a row 😂 other than that, lovely hotel with the best views of Puerto Rico!

Marcin Jurkiewicz

The rooms were okay. The bed didn’t come with a proper duvet instead it came with a blanket. The king bed was actually 2 normal sized beds and the wooden planks behind it were falling down once I moved the bed. CONSTANT loud vacuuming at 8 am. And there were spiders on the wall. If you wanted to watch the tv you had to pay for it same with WiFi, so it isn’t that inclusive. It took us along time to book a room since they only had rooms with ‘one king sized bed’ so my dad and my sister had to sleep in a different place. But other than that it’s decent

Chris Taylor

Colina Mar - birthday holiday! Everyone was ok. Hotel lovely slightly dated but what what we paid for. Food was good but eat out at times. All inclusive drinks were standard. Good holiday over all. I was surprised the hotel didn’t do anything for mine and my friends birthday even a little card or bottle wine. Weather was lovely. Location was good. Enjoyed the walks down to the marina and shops and taxi back defo didn’t walk back up that hill ha x

Pawel WIEWIORSKI

Rooms are very clean and beautiful. New reception lady is not really helpful. Don’t leave your passport there overnight how they asking you as they running 24h reception. Down side is family rooms where next door people just behind the door and you can’t relax at all. Pool side bar is lovely.

Ollie McCreesh

2nd time here and wouldn’t stay anywhere else on the island. Staff are top notch. The rooms are spotless. Views & location are perfect with steps down directly down to the commercial centre right outside the complex. Will be back next September for sure!

Sarah Howley

It is your standard holiday apartments and Has everything you’d need. It’s extremely clean! Pool is nice. Lots and lots of steps up to hotel from main area so just keep this in mind! Would stay here again

Alyzande Renard

Absolutely amazing, unless you're scared of heights. Rooms are well appointed. Balcony needs safety rails. Supermarket, pool, little bar.

Karen Roberts

Lovely clean light rooms with modern furnishings. Large TV with english channels. Comfortable beds with big pillows. Kitchen area fine. 2 rings, microwave, kettle, coffee maker, toaster, adequate utensils for self catering. Table and chairs in kitchen area. Lovely large balcony again with table and chairs. Didnt eat there so can't comment on food. As mentioned in a lot of reviews the 160 steps to main part are a killer but taxis 3.85 so I chose to walk down and get cab back up. Couple of mini shops few minutes away but most things down main part. Very noisy at night. If you close windows it drowns most of it out. Not much to do so a little disappointing in that way. Fair way to travel to get to any attractions. If your perfect holiday is laying on a sunbed all day every day and drinking until 4am every night you will love it lol. Nowadays I prefer a little more to do and see.

Hilda Reid

Absolutely superb hotel and location. There is nothing to fault. The staff make this holiday an experience. From when you arrive and have a warm wonderful greeting from Alvora, to the laughter and banter with the gang in the bar, it's just superb. A special shout out to Cheryl, Jenna, Caroline and Harrison who always make you feel at home, thank you. Can't wait to return in Feb.

Darragh Gaskin

Hotel was really nice, fantastic views of the marina. Staff were lovely and accommodating. Rooms were well equipped and kept spotless with the cleaners. What made it for us was how genuine and lovely Cheryl, Jen and their staff was at the pool bar/restaurant. They were the nicest staff and couldn’t fault them. Very friendly and welcoming. Will definitely be back. Darragh/Dave x

Laura Kelly

Fantastic place to stay. The apartment itself was clean, modern and spacious. We loved having our own balcony with sun loungers. The pool was brilliant as well. No fighting for sun beds, the odd time you might not get one but oh well. Off out we go! Bar staff were outstanding, really welcoming and easy going. They were so helpful and filled the place with good vibes. Great entertainment evenings too.

Flo jo

I had a fantastic time staying at the Holiday Club Puerto Calma Gran Canaries.Its was situated looking out onto the marine in Puerto Rico. Hotel built into a volcano rock. Side by side living with lizards 🦎 which are protected . The restaurant had reasonably priced food and also had gluten-free bread for anyone that's on that diet. Staff were lovely at the hotel and the restaurant was very accommodating regarding food. Management and reception were fantastic and very helpful. Lots of activities to do in the Gran Canaries for everyone. Buses are cheap to go around the island. I would definitely recommend the resort and I will be going back to this resort. The only issue I had was that I needed more information on the arrival example about sunbed loungers and how to operate electrical items in the room.

yasir alaraji

Enjoyed my stay at Puerto Calma and despite being along on holiday, didn’t felt lonely and bored at this place. Good facilities and very nice staff and reasonable prices in the restaurant. Big + was the hills surrounding the pool. It did gave a nice feeling being surrounded by the hills. Also super clean and 1 min walk to supermarket.

lewis Dainton

One of the best places I've stayed, the staff were fantastic with helping us with everything and the rooms and the view where 10/10 for me. Would definitely come back. Thank you! 👍🏼

John Fahy

Highly recommend Club Vista..Stefan at reception deserves a special mention for his professional, friendly manner. Situated on Montana Clara, the views are spectacular..very peaceful, beautiful, warm pool with lots of sun loungers and umbrellas for relaxing at this wonderful location. Restaurant serves tasty meals, worth a visit. Our apartment had everything our family of four needed with great Aircon, a must in the warm temperature 😍 we had a late flight so were provided with a left luggage area and shower ffacilities after a last few hours at the pool..definitely worth a visit if you want a perfect break away in Gran Canaria

Bogdan Borovinsky

Not really recommended. Not bad but lack the basis, no amenities, no service...Not the cheapest...The spa was closed, the gym to. Didn't even had salt, sad.

Clare Maclennan

Rooms are large, with nice kitchen area, plenty of storage space. Bed was comfortable, good big TV, and the shower was very good. The balcony cones furnished with a table, 4 chairs and 2 sunbeds. The pool area was nice wirh enough beds to go around and had great views over Amadores beach. Downsides, the apartments don't get any sun that I could see, there are some north facing ones looking out over the road, these in particular get zero sun, and if you are unlucky enough (like me) may end up in a ground floor one. The entrance is directly via the terrace doors which just left me feeling insecure, and we had no vista. In fairness the lady at reception did what she could to move us. Area wise, there's a few bars a short 5-10 minute walk away, but a fair hike down to the beach, not for the fainthearted. A car is a must, there is street parking right outside. A better situated apartment and I think this would be a comfortable option.

J Jones

Amazing apartments, with incredible views, lovely pool area, plenty of sunbeds, spacious apartment, fully equipped kitchen including dishwasher and washing machine, great air conditioning, plenty of storage space and really clean. Lovely staff, has pool and table tennis. Slight negatives - no air con in the gym, the bar isn’t great, expensive drinks and the beds are quite hard. But apart from that amazing and would totally recommend.

Dale Farm

Great place , really loved it ! The apartment was so well laid out, huge and with everything! A lovely terrace to enjoy the sun . The bed was so comfortable. Great bathroom, lots of towels ! We walked to the beach 20 mins , bars and restaurants and shops all within walking distance. Thank you for a wonderful visit , would recommend

jakub kiełbiński

Excellent hotel, very friendly staff, plenty of free parking spaces ( if not at the hotel then on the street), pool towels and overall very well cleaned. Handy exit at the back of the hotel with the shortcut to the beach - also many people saying it's too far from the beach but it is a 7min walk down and around 15min back up ( yes it's a stiff climb that might not be suitable for all)

mihai serban

Unexpected ,because always the advertising is different than reality so clean rooms ,staff very friendly, quaiet over night. Tight parking place, but not bad. Outside swimming pool:clean water and warm over night. Suitable for families with kids, Bit far from the beach(Amadores beach)but there is bus ,free of charge .I recommend rent a car not expensive for week(around 150£).From my point of view good experience for a quiet holiday. Peace Mike🖐

Philip Abbey

Useful location, a walk from the beach, and a walk from the local supermarket. We had a jacuzzi on our patio and air conditioning in the rooms. We enjoyed the pool each day. Parking at the top was cramped, with spaces too small for the parking skills of the drivers. There was a water leak during our stay from a communal hall ceiling and the staff were quickly on the case. Housekeeping was very kind to us.

Colin Millar

Fairly small Holiday Club (Finnish owned) resort in Amadores (near Porto Rico) on Gran Canaria. Like many resorts in this area it is up a hill and really does need a car to get the most out of your holiday. This seems to be the poor sister resort as it does not have a 24 hour reception. We had to call someone from another resort to check us in. The facilities are okay, well stocked kitchen and laundry facilities. Pool is heated - very nice and welcoming. We did not have a spa on our balcony although it seems half the rooms do. Balcony is fine, 2 sunbeds and a table with 4 chairs. View of the sea is limited. Gym and Sauna seems to close at 19:00hrs (which seems a bit early to me) and bizarrely enough for a Finnish company there is a sign on the sauna saying appropriate swimwear must be worn - No Fin would ever say it was appropriate to wear swim wear in a sauna! There is fairly basic shop on site too with a pool snack bar which is very reasonably priced. There is also a courtesy bus to take you to the very busy Amadores beach a couple of times in the morning and afternoon. So it's OK, pretty good even, with a certain charm in its small size but let down by being a bit basic, a poor relation in the resort chain, in need of a bit of freshening up.

Wayne Evans

We've booked in for 5 nights as a late deal & on our 3rd night here. Breakfast very good wide selection & choice & fresh. Staff here are very good our room overlooking the bay & the room shower etc is very clean & modern. We are in 405 bit of a trek from check in but it's worth it. Will we come again, definitely a very well managed & run hotel. Tonight is Elvis see video very good

Janie McFerran

Stayed for 3 nights. Apartment well equipped. Good pool area with bar. Well stocked shop. Reception and all staff went well over and above all standards and requests. Nothing appeared to be any bother.

St-John Mortlock

Another year, another spell here! Cannot fault the place, good atmosphere, staff are very friendly and nothing is too big or small of a task, pool area clean and well looked after, food is nice, happy hours are superb, on-site laundry facilities, rooms are clean, powerful shower blocks, if anything to comment on is air-conditioning is only in front room but absolutely not a deal breaker! Big fan of Julio, happy to accommodate and practise your Spanish with, real top bloke 👌 €3-6 for a cab to commercial centre. What more could you want?

Kristina J

Giving 1 star for accommodation, as advertised photos doesn't match what you actually get. Came here for family holidays, and was put in pure HOLE with a view of 2 walls and roof above our terrace. We was told we have to book through TUI to get good view rooms(we booked through booking.com) Absolutely disappointed 😞

Amanda Humphreys

Love it here we have been 3 times in 18 months and have booked again to go back in September the staff are friendly and very helpful. My grandson had the best time ever.. and the staff were amazing with him. The only slight downside is the walk back up to the hotel as there is a steep bank back up to the reception. Shame that they don't have a key card to open the gates by the pool that would put you at ground level.. but the taxis are reasonable at €3.75 to get you back up the hill. The pool is amazing and the rooms are very clean.. lovely big shower and everything you need to make the perfect holiday 🙂☀️🌞

james powell

Enjoyed a nice week here. Views are amazing. Pools are lovely. Food is very good but as with All Inclusive can get a bit samey after a week. It was very busy while we were there so lunch and dinner times were pretty hectic finding seats. Also because of the numbers it didn't feel that personal. Rooms were nice but set up as twins but had great views. Lots of steps down to the local beach but the bay is well worth it.

Elena Tishchenkova

This hotel is not worth the money! Only one plus is the good food, but monotonous Our room 7006, with access to the pool - this saves the situation, because the common pool is overcrowded like a beach in China! the animation is boring, children 8 and 11 years old have nothing to do here!! the beach is very far away and you have to walk back 709 steps. the hotel has no territory, a concrete building and a huge number of rooms. Not once in a week did they change the bed linen! There is a coffee machine in the room, but capsules are only available upon check-in. stinginess. Plastic hangers that fall under the weight of clothes - fun if at night. Plastic dishes even in the room - it is not hygienic! Plastic leaves all the germs in itself NO service! There is no soap in the room, if you want to wash yourself - only shampoo for all body🤣 It is a first time for such money we got such a negative impression of the holiday. even the Internet here is unstable

Don

Review of The Servatur Puerto Azul Hotel (October 2024) We had a wonderful stay at The Servatur Puerto Azul Hotel in October 2024. Here's a detailed breakdown of our experience: Location: The hotel is ideally located near Playa de Puerto Rico, a lovely child-friendly beach accessible via 709 steps (about 20 minutes down). If you prefer not to walk back, taxis are available for €5 one way. We rented four sunbeds and two parasols for €21. Nearby amenities include a McDonald's, an 8-minute walk away, and a shop just seconds from the beach, making it convenient for essentials. The area is excellent for exploring local dining and shops, plus a mini-golf course within a 10-minute walk. Facilities: The hotel offers excellent facilities, including multiple pools suitable for all ages. The kids' club was a highlight, with dedicated staff making it enjoyable for younger guests. There is daily aqua aerobics for adults, as well as slides and arcade games. Just be cautious of slippery areas around the pools—pool shoes are recommended. There were plenty of sunbeds available, so late risers could secure their spots. Food: The dining was fantastic, with various fresh options for all meals. We found many choices as vegetarians, though some promised vegan items needed to be included. The food labelling could be more explicit, but this was a minor issue since we never went hungry. Desserts were a particular hit, and the staff kept everything clean and replenished. Room + Service: Our spacious room had stunning views. We chose a sea view, which offered beautiful sunsets, though a beach view might have been preferable. The kitchenette was handy, but we primarily used the restaurant. Unfortunately, our room wasn't cleaned one day, and while reception promised to address it, we had to return for fresh towels. This was inconvenient and slightly affected our experience. Entertainment: Entertainment for adults was lacking; a performance of The Greatest Showman wasn't great to be honest, but our child loved it, giving it an 8/10! Overall, younger guests had plenty of fun activities. Overall: Despite a few minor setbacks, we had a fantastic time. The staff were generally attentive (except for one moody chef), and the hotel provided a great family atmosphere. We would love to return in the future—thanks to everyone for a memorable holiday!

MissMacFly

My partner and I stayed here for 10 days and our first time in Gran Canaria. I am so glad we stayed here and can’t wait to book again. The staff were so friendly and great there were adult only sections in the hotel. Good selection of cocktails included in the all inclusive, beer and other drinks. The food selection was good, something for everyone, if anything some of the food wasn’t the warmest but that can be expected at buffets. Rooms were clean and well maintained.

deborah tomkins

Just on our last day here. The 1st 6 days were lovely couldn't fault anything . The last 4 have been awful. Way too busy . The dining room is manic , an accident waiting to happen , people pushing and shoving , children running around and putting their hands in the food. The food itself has deteriorated as well. No where as nice as last week . Difficult to find a table to sit at in the evening and if you go later they stop putting food out and clear up around you. Even the cleanliness of our room was bad the last 4 days . The shower wasn't cleaned and when you walked around after a shower our feet were dirty. The floor wasn't mopped the whole time we were there. The staff the last few days weren't as friendly as previously very young and never smiled . The adults only area at the top was beautiful stunning views and where we spent our time. However the adults only spa at the bottom ...you couldn't get in . It's very small and the same people put their towels out every day. The entertainment wasn't very good either. We enjoyed 1 night where 3 soul singers did a show . I would say this hotel is only geared up for families and while we got this holiday at a good price I would certainly not pay the increased prices they are planning for next year !

Nicki Hewitt

We arrived late due to delays at the airport back home. We had a lovely welcome by the gentleman on the reception I think his name was Jan. He explained everything to us and we felt very satisfied with everything that he had said to us. We headed to our room which we had been upgraded to the ninth floor. When we opened the door we absolutely fell in love with the apartment it had everything we needed, it was spacious, clean and immediately we was very impressed. We had a coffee on the balcony then headed to bed, they must be the most comfortable beds we have slept in. In the morning we couldn't believe the views across the sea and the harbour. We loved listening to the different sounds whilst enjoying our coffees in the morning it was just beautiful. We had breakfast that morning and all of the staff was welcoming and happy there was a very good selection of food to choose from. We went as a family of six all adults, our children used the snack bar many times and was impressed with the quality and portions of the food they received. The swimming pool is perfect the views you get are amazing. I could go on and on about how lovely this hotel is and just to mention the cleaners are lovely too, many thanks for making this one of the best holidays we have had.

Cristin Larkin

The suite we booked was one of their Select Suites on the sixth floor and it was really great. The the bed was big and the bedroom roomy. There was plenty of storage for clothes and shelves for bits and pieces. The bathroom was clean and never once smelt of damp, the ventilation in there was great. And again, plenty of shelf space for our things. The lounge and kitchenette area was spacious and served its purpose excellently. The balcony was fantastic, with sturdy seats, a towel railing and dining table and chairs. The view was great and the sunsets each night impressive. Housekeeping were keen and left the suite looking great on the days we had them in. Actually, all the staff we dealt with were fantastic, approachable and very helpful. The infinity pool was really lovely to use, with a great view of the sea with its busy comings and goings of ferries and boats. The two downside of the stay were 1) the amount of poolside loungers being reserved by other guests and their towels. Despite hotel policy against this behaviour, there was no enforcement of it. 2) while we did not have breakfast included, the food we did order was OK. We had lunch on two of the days and we made use of their BBQ evening. But to be honest, from our own experiences, hotel food on the Canary Islands has always been a disappointment.

Graham Fraser

The Marina Suites in Puerto Rico were beyond our expectations. We couldn't believe how nice our room was with a great view of the marina and the sea from our balcony. The room was equipped with everything we needed and was clean and comfortable. Cleaners attended every day and did a thorough job of keeping the room clean and tidy. Service from all the staff was first class. Every member of staff were welcoming, polite and friendly. I believe the location of the Marina Suites is the best in the resort, being so close to the marina and the sea and being situated within easy reach of all attractions.

Margot Paul

Really happy with our stay at the Marina suites. The hotel has an infinity pool and an adult area with jacuzzi for those who want to stay in a more quiet place. We used the gym which is quite small but you can find all the equipment you need. There is also a beauty and massage service. The breakfast is a bit pricey but options for lunch are really good in terms of quality/ price. I highly recommend the Marina suite for a quiet and relaxing holiday.

elaine carter

Last night at marina suites and really don't want it to end. Excellent suites, everything you could possibly need. Spotlessly clean in all areas, beds are super comfy and lovely pillows, Breakfast is fabulous, Pool area is good, but need to be early if you want a good spot, most beds are reserved by 8am.. Seating area on the rocks is lovely for a refreshing breeze.. Lunchtime at the pool bar serving Excellent food and a good choice of drinks. Overall highly recommend, Will definitely revisit...

Charles Ball

The hotel overall has been fantastic. Every meal has been spot on with a massive array to choose from. Any interaction with staff has been a positive one. The pools are spotless and the view of the beach and ocean are spectacular. Drinks are self serve and surprisingly not as single drunken person has been seen. My only points to not are that the rooms are a bit dated and the hotel is situated and the top of a massive hill which will take around 20 minutes to scale to get to the beach but the is a shop just outside the hotel. Would still definitely recommend.

katie austin

Really lovely place. Great location with views of the beach. Staff were brilliant in all areas, very attentive and friendly. Rooms were cleaned every day to a very high standard. The buffet food was fantastic, the best I've had as an all-inclusive option. Lots of options for all palates and the kitchen/waiting staff were great. Rooms were basic, but had everything we needed with a spacious balcony and loungers. Overall, we had a great holiday and would definitely return, something I never do!

Shirley

Lovely hotel. We had a junior suite with so much room. Restaurant had great selection of food. Bar area small but never had to queue for drinks. Nice pool and kids play area with pool. Gym not massive but good selection of equipment. On a steep hill but has amazing views over the bay. Would definitely go back.

Carla Smith

What an incredible hotel! The staff can’t do enough for you, the rooms are exceptionally clean and the food has a great variety every day and always fresh! We have no faults at all, even looking at rebooking! Stunning sea views too which is an added bonus! Thank you Altamadores for a wonderful holiday xx

Lauren T

Absolutely cannot fault anything about this hotel whatsoever. Staff were lovely, always smiling and so accommodating, food was absolutely incredible and was constantly being refilled by the chefs so there was plenty for everyone. I saw a comment about the female lifeguard being OTT, and I couldn't disagree more. She was friendly, she stopped anyone from being too rowdy in the pool so everyone could enjoy, and she actually enforced the 30 minutes unattended sun lounger policy, so you could actually get a lounger. Of course there were people who seemed to think she was there to babysit their children while they had a drink, but I think she handled all the situations as well as she could have! I was initially a bit disappointed by our room, but that was my own fault as I hadn't realised I was looking at one of the bigger rooms on the website, however the room was absolutely spotless, there was plenty of room for our clothing etc, the balcony was massive. Beds are comfortable, and there was an extra pillow in the wardrobe. In fairness, we didn't spend much time in the room throughout the day, it was spent outside sitting at the table or on the sun loungers outside our room when we weren't out for the day. Cleaning staff were friendly and efficient also. There are a few areas that could be modernised within the apartment, but all in all I couldn't fault it. The areas in and around the hotel are very well maintained and the view is picturesque. The beach is within walking distance, but the walk back is admittedly a killer. Self service unlimited drinks from 11am to 11pm, considering this we were very surprised that no-one seemed to take it too far while we were there. All in all a lovely hotel, great staff, amazing food and I loved the location. Close enough for walking distance to beach and shops etc, far enough away to keep the peace and quiet. Would definitely recommend, and would love to visit again someday.

Christina Gaffney

Lovely hotel , friendly staff, great pool area. There is no air conditioning which we had to buy our own fan. Fantastic view from balcony. There was no hairdryer . Overall i still loved it here

Polly Wyer

Very spacious apartments A bit dated but very clean Lovely big balconies with sunbeds and tables Very near to the Europa cente for bars and shops All most at the top of the hill do not near beach if thats what you want.

Ricky Nicol

Really handy for the euro centre, it's just over the road with plenty of pubs and restaurants

Kevin Gildert

Poor TV in the room, the only hotel I've used where you have to pay for the WiFi and terrible connection

Campbell McBride

Great hotel, great location, staff friendly and location magic. Going back in September.

Antonia Harmer

3 star apartments. The swim up room was clean but looked out onto a concrete wall. There are cockroaches, watch out! Food was good and receptionists very pleasant and efficient. A steep walk down to the beach & town; they lay on a coach I think 3 times daily- or we had a car which was great. Free parking out the front. Evenings are loud and focused around bingo, footy on TV and karaoke, we escaped into town to a nice beach club and watched the sunset- infinitely preferable but of course no all inclusive drink! It was worth it. But to each, his own.

Charlotte Bridgens

After reading a mix of reviews and it being the first time travelling with 3 young children, to say I was nervous was an understatement. We didn't encounter any issues at all during our stay. We had a 2 bedroom swim up room, with garden view (number 46), the apartment was lovely, had everything we needed, nice and modern, the only thing we slightly missed was air con (it was available to rent but we decided against it), there were fans in each of the room so we kept them on and kept it just about cool enough for us. Amazing staff at the hotel, everyone friendly, especially Prasanna, he was absolutely amazing with the children, finding things for them to do and involving them. Maids were fantastic and cleaned most days. Food was great, it was samey at times but lots of choice and we never had anything that didn't taste good. The waiters/waitresses were brilliant with cleaning up finished plates and drinks. Self serving drinks (beer and soft drinks) was brilliant. Slush puppy also a great bonus. Although there was only 3 cocktails on all inclusive (2 alcoholic, 1 mocktail) they were all very good. Never had a problem with seating. We only used the main pool once during our stay due to having the swim up pool, no issues to getting sun beds. We enjoyed a few evenings entertainment however it was very late for the children (started at half 9) so we couldn't do every night. The only thing missing was there wasn't loads of entertainment for children, however there wasn't many children there so could possibly be why. The location is absolutely stunning, very scenic, however being surrounded by hills/mountains made it difficult for travel with the 3 young children, this didn't matter too much though as we had the swim up rooms where we spent most of our time. Having a shop onsite was ideal. The swim up pool has got to be one of the best things about the stay. We spent most of our time in the pool or around it. The pool was cold, but once you had got in it didn't feel too bad. The terraces were quite shaded which was ideal for us with the children, the other side of the pool was a terrace in the sun with more sunbeds and umbrellas. We really did have the best time and would love to return.

niallg96

We had a swim up room which was lovely and relaxing away from the main pool. There is no aircon but was cool enough not to hire. The location itself is well kept and scenic. Limited all inclusive cocktails. Food is average and often repetitive. Staff work very hard and should be commended. Were often inconsistent in drinks we had to pay for

phillip skelding

Well I read the reviews on er n thought ho no after I booked holiday. How wrong I was , this place is fantastic, all the staff are fantastic the entertainment management Becky is brilliant at her job first class. The food is amazing the rooms brilliant. This is not a 3 star no way much much more then that. Wish I'd booked for 2 weeks now . Great hotel Great owner great service

Amber Robinson

NO AIRCON! When we arrived at the hotel we were greeted by a security man that checked us in and not a member of reception ,he took our passports as the staff had to check them which we were not very comfortable with. There were over 20 people that were checking in so I'm not sure why a member of reception didn't wait to check us in . We had to Carry our bags up a set of small steps (which was very difficult to find your footing)as there wasn't an elevator that went to our floor, when we got into our room it was nice and clean but there was no aircon so we went back downstairs to ask about the portable aircon unit and the security guard said we would have to ask in the morning as he couldn't do anything like that. We went back downstairs in the morning to ask about aircon as the room is just so hot at night it makes you feel sick, they said that it's €15 a night and 7 nights minimum so we couldn't get it now as we had slept one night which seemed very unfair, we got our passports back at the same time. We had no bowls in our room and had to go to reception to as for more and was told I had to go to the kitchen to get some which was the other side of the hotel. We also had a broken frying pan and had to go back to reception to get them to fix it (no phone in the room to call reception) the hotel was clean and tidy but definitely is a 3 star hotel.