Jeffent Uptoyou
Good hotel and very friendly staff.
- The rooms are nice and clean enough, could be slightly bigger.
-The breakfast buffet is perfect and has all you need.
- The reataurants at the hotel are good, but only very limited options for vegetarians. 2 options max
- We only had breakfast included, but tried the evening buffet. 44€ per person with no drinks included is way too expensive!
- The location and view is amazing
Dylan G
The view alone is worth staying at this property. The grounds are so nice and relaxing and the beach is gorgeous. Staff were friendly. Room was comfortable. My only complaints with the room was the design of the shower, water would spray out all over the floor and the entrance door had an extremely loud creaking sound when closing. The breakfast buffet was great, with such a large selection and a beautiful setting overlooking the cala.
K Wall
Dreadful stay
I stayed with my wife in august for a whole week and there are no words to describe how terrible it was.
First of all, the room (on the second floor) was ridiculously small and extremely smelly. The furniture in general is old and worn away, the bathroom was everything but clean and the faucets were all deteriorated. Definitely the room was not worth the amount of money we paid for, you expect something very different for this price.
The food quality was also quite poor for a 5 star hotel, neither at the buffet or at the Cape Nao the food was good value for money. Not to mention that the staff over there understood very little English and was able to speak even less. Very disappointed taking into account that most of the dinners were foreigners. I can’t understand how va it be possible that in a 5 star hotel the staff is completely unable to speak English.
However, the front desk bears the brunt of the terrible experience. Our room key was malfunctioning most of the time so we had to come to the front desk every day to have it reactivated. Despite of the fact that there were 4 computers, most of the time there was just a lady with red hair alone, while you could hear the other staff members throwing a party at the back office laughing out loud whilst she was always by herself, so we had to queue for 10 mins just to have a new key.
It has to be said that this young lady seemed to be the only hotel staff member fluent enough to provide relevant information in fluent english or explain anything from the restaurants or the menus when we asked. Not even the big fish, dressed up in nice suits (who were merely sycophants) were fluent in English.
We came through TUI UK as some friends spent their holidays in this Melia hotel last year and strongly recommended it to us, but it’s been a huge disappointment.
Too many things to be improved, until then, never coming back.
Frederic G
We spent a wonderful time here. The hotel and the room are well equipped for your clothes and luggage, very clean with a Very nice sea view. Bed is confortable. We did appreciate to have an extra single bed for our 3 year old child (too tall to sleep in our bed, too young to have a separate room). Very nice pool. Quality towels. Very good quality of food (fishes, excellent fruits, Italian).
1st prize is given to the Staff that is really really great, always smiling and helping. Special thanks to Jennifer, Esther and Mathias and their communicative positive energy. Also a big thanks to Judit who remembered our preferences (being with a banco for our child), Aida, Mari, Maria and Abel at the breakfast. Also Mor fall, and Tidiane who came (even without we asked him for) to help us moving the car we had rented with the hotel but that was in a tiny parking place.
We did also greatly appreciate the shows on evenings (the one with fire on Monday and the magic and bubble show for the kids). The mini club is great.
Andrew Wilson
The bellman Mor was great, very helpful and knowledgeable however after that it was downhill. Our checkin experience was not good, and we only then found out after asking that the pool advertised (infinity) in all the hotel ads was “not part of the hotel” and it is a separate beach club you must pay for. The beach loungers are also not included. The pool that is part of the hotel doesn’t have a view of the ocean.
Breakfast was pretty good.
The room was fine although some mildew smell from the AC, and there was no coffee machine. the ground floor and elevator often smelt of sewage. Overall not what I would expect for a 5 star, and given the lack of pool/beach amenities given the beachfront location I would not pay the money to stay here as I don’t see the value
My Booking
