Cornel Klein
I'm still blown away by our vacation in 2022! It was the most amazing vacation my wife and I have ever had. The staff was incredible – always smiling and ready to assist. The rooms were pristine, with fresh towels and sheets daily.
The drinks were top-notch, and the food was surprisingly good for an all-inclusive. The entire resort was beautifully maintained, with lush greenery and stunning scenery perfect for picture-taking.
The beach was a short walk away, although there were some stairs to climb. But it was absolutely worth it! The beach was breathtaking, with crystal-clear, warm water and stunning views.
Denys Vorobei
Overall, the hotel made a good impression for a 3-star establishment, with a few exceptions. I’ll start with the negatives: the first is that only one elevator was working, which sometimes caused inconvenience. Although we personally like to use the stairs, going up sometimes meant waiting in line because the one elevator could only carry a maximum of 4 people. At the end of our stay, we went to weigh our suitcases at the reception to ensure they were within the airline’s allowed weight. We were very negatively surprised that the scale required a 1 euro payment per weighing. I think this is excessive and a bit of a cash grab. I hope that in the future, the hotel will offer free use of the scale or at least allow multiple weighings for one payment.
The food sometimes seemed monotonous as it was often the same, although there were occasional pleasant surprises. If someone doesn’t expect food at the level of the best restaurants, they will be satisfied. I was very pleased with the quality and variety of the food. I witnessed a situation where a chef kindly explained to a woman what she could and couldn’t eat (probably due to lactose intolerance), which was really nice. The waiting staff were very helpful and quickly cleared the tables. Sometimes, I voluntarily took my plates back to help the waiters and to show my appreciation, which they greatly appreciated.
The hotel staff were generally friendly and helpful. I had only one unpleasant situation with a bartender, but it was after 10 PM, so he might have been tired. I think there was just a communication error and we misunderstood each other. The entire hotel staff made an effort to greet guests in their language, which was very nice. Especially Mr. Ben at the reception deserves praise for his excellent pronunciation of Polish words. The reception staff were friendly and helpful.
In previous reviews, I read that the animators only interacted with the French guests. During my stay (10.2024), I noticed that this had changed. The animators greeted every guest in their language and sometimes engaged in longer conversations, which was very nice. At the bar, the bartenders were always friendly, smiling, and ready to help. I especially want to thank the lady with glasses who was extremely helpful and patient.
I would like to highlight Ms. Maria, who cleaned our room on the 5th floor. She was incredibly kind, smiling, and always willing to help. She never refused any request regarding the room. Great applause to her for the hard work she does, and we thank her very much. It was a real pleasure to interact with her!
In summary, I give this hotel 5 stars because, for a 3-star hotel, it presents itself very well, despite a few minor drawbacks that I hope the hotel will address. I greet all the hotel staff, it was very nice to meet you.
Sam
Location is good, some nice bars locally and a beautiful beach very close by. The hotel ground floor is decent, it’s when you get upstairs the issues start. The air conditioning units leak. Badly. Including in the rooms, so the phone and side table were soaking everyday. Part of the door frame on the bathroom door was hanging off with nails poking out. Not great when you have a toddler running about. The door handle in the bathroom fell off a couple of times. The lights are hanging off the wall. The shower curtains are hanging on by a small piece of metal and this falls off every time you shower. The water takes ages to heat up and the showers are just a dribble. There’s not a lot of health and safety going on at the pool, kids are going down the slides head first and backwards. The food was pretty much the same every day with not much variety, the best food we had was in the snack bar at lunchtimes. All in all quite a bad experience and I personally would not recommend this place.
Laleen Tara
I recently stayed at [Globales Samoa], and my experience was extremely disappointing. While the air conditioning in our room worked fine, the air conditioning throughout the rest of the hotel was practically non-existent, making the common areas unbearably hot. To make matters worse, the entire hotel had a constant smell of garlic, which was very unpleasant.
The bathroom in our room was a major issue as well. The bidet wasn’t working, there was no cold water, and the wall-mounted shampoo dispenser was broken. The bathroom also had a terrible odor that made it smell like sewage. Although we didn’t ask to change rooms because we had already unpacked, it’s unacceptable that these basic amenities were not functioning.
Housekeeping was another problem. Our room was not cleaned properly, and we had to call reception several times to get someone to come and clean it. It’s frustrating to have to chase down basic services like this.
The activities at the hotel were disappointing too, only catering to the elderly, children, and babies, with nothing suitable for young adults. Moreover, the “all-inclusive” package was misleading. While it was advertised as all-inclusive, we had to pay extra for things like an iron and laundry services. All-inclusive should mean everything is included, but that was not the case here.
The food was another letdown. It was bland and tasteless, and we had to add salt and pepper to every meal just to make it palatable. The only thing I could eat consistently was french fries (pommes), which I had for breakfast, lunch, and dinner for the entire week because nothing else was appetizing.
What made the stay even worse was how we were treated by the staff and other guests. The people in the hotel were incredibly rude and gave us strange, uncomfortable looks throughout our stay. It felt like they didn’t understand or care about integration or respect, and their behavior came across as racist. We constantly felt judged and unwelcome, which made the experience even more unpleasant. Despite our efforts to avoid confrontation, the stares continued, and it was clear that they had no idea what respect means.
Overall, I would not recommend this hotel. It was a very expensive and frustrating experience with poor service, bad food, and a complete lack of respect or hospitality. I expected much more and will definitely not be returning.
jordan
Lovely pool facilities and a gorgeous beach within walking distance.
For us the room was just a base to prevent the comments of not reporting to reception like other comments however upon arrival our room number was changed tv hung sideways on the wall large holes behind bed section of flooring missing from bed area. To us no major issue but for the price can imagine people expecting a lot better.
You will book an all inclusive family holiday with entertainment please note this mainly for French or German guests they get an additional wrist band and all reps navigate to the people with multiple wristbands.
The pool,slides and entertainment on point Lovely!
Food for me is a no I've seem other people state options for everyone but I was there for 10 nights ate out 3 of those and didn't eat at all for a couple.
Menu is one of the smallest I've seen for all inclusive majority of options are fish, pork or turkey bone. Another option was rabbit stew other comments suggest beige English food but we never saw that in the main restaurant, became the fact after being unwell and the buffet room triggering sickness smells I lost a few pounds 😅😅 really loved the hotel location and things to do but was let down by awful food and being included due to barriers!
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