Pestana Royal

Jack Lavender

This is not a 5 star hotel. We were disappointed with the room, food and quality of service. We originally booked to stay 6 nights, but left after 1 (€260 for one night). In a deluxe room you will find the bathroom is a glass cube with no door (common across all of the hotel according to the front desk) leaving little privacy. The Plastic bed protectors make for an uncomfortable sleep. We had twin beds pushed together, despite emailing in advance. There is no drinkable water in the hotel apart from one location in the bar or restaurant. The hotel will not provide water as part of room service (make sure you bring a bottle!) Food in the buffet restaurant is a free for all with limited options. Quality is extremely poor for a “5 star” hotel. What was disappointing was that when we highlighted our concerns to the head of guest services, there was a lack of understanding and willingness to resolve the issue. As the customer facing rep of the hotel we were extremely disappointed with her attitude. Overall not impressed with our short stay here. We ended reviving a full refund and found some great alternatives at a better price. Do not recommend this as value for money if you are expecting a 5 star hotel.

Joel Parsons

As this was my first time in Madeira, we had an incredible and wonderful time! For accommodation this hotel was amazing! Our room was lovely, with a nice balcony. The food and drinks were delicious, a great selection too. The Service was great, helpful and friendly staff. And the sea views are so beautiful! We would definitely stay here again. 😄🌴

Warren Ainley

The hotel is on the bus 1 and 2 bus route, so that means an easy 15 or 20 minutes to downtown. Our room is clean and well maintained. The bed is firm, but comfortable. We do like our suite because of our different sleeping schedules. The staff is friendly and helpful. The pool areas are very nice with a good cocktail bar. If you want easy access to the beach. this is not the place for you. We also recommend getting a sea view room with a balcony. And just like so many all inclusive hotels, the food here is average at best

Philp Morgan

We have just returned from the pestana royal for 10 days. We had a fantastic stay in this hotel. We have stayed in many hotels and this one is excellent. The staff are very friendly and helpful, the hotel is very clean and well maintained. Despite it being slightly tired and dated in places the hotel offers an excellent stay. Our room was very large with good balcony. Comfortable bed and quiet. Location is a 40 min walk to Funchal along the promenade or by road. The meals are excellent with a huge variety of food. We had a constant flow of alcoholic or non alcholic drinks all day. The pools and lounge area is large and very visually pleasant with good vegetation surrounding the building. They even have a hawk handler to scare away pigeons to make your stay pigeon free! Fully recommended and better in my opinion than the vidamar where we stayed last. Fully recommended.

Stephen Drummond-Smith

Decent location, but it does have multiple travel options nearby available. The food is 6.5/10 for the evening meal and breakfast. The staff are very friendly and were able to speak English fluently. The resort at the time I went, was more filled with elderly than families or couples - so it was quiet.