Kevin Hammond
The staff were amazing. Knew what they were doing. Very friendly. Food was one of the best at an "all inclusive" I've ever been to. Location is good, even had an elevator down to sea level. Plenty of activities to keep busy with. Only thing that needed attention was some minor issues, like the shower screen didn't stop the water going under and on to the floor. Some minor aesthetic things I noticed around. But VERY minor. All in all a great place to stay
Bob Bowen
Once perfect now just a bit worn. Staff EXCELLENT. Restaurant very good with a variety of choices on the buffet, imaginative menus. A variety of well stocked bars, but a number of cocktails on a special list, only available for a extra substantial payment. We stuck to the inclusive cocktails.
The hotel is well situated near a bus route to the centre of Funchal, and walks along the promenade. Lots of facilities in the hotel.
We received an invitation to accompany a rep of the Pestana Group to visit their recently renovated flagship hotel in the centre of Funchal. We were assured it was not timeshare. It was, by another name so be aware! That said they gave us two free tickets to any of the local amenities and trips. We went with our eyes open and expected timeshare. No we didn't buy, we are not fans of timeshare.
Michelle Barrett
This resort is NOT 5 stars. It may have been years ago, but needs serious updating- paint chipping, concrete cracks everywhere, outdated furniture, sings in elevator wrong (advertising a gift shop but one doesn’t exist), elevators are tiny, pull out couch was broken in our unit. Could not swim in the outdoor pool as it was freezing cold- should heat for the guests visiting in winter months for what we are paying. Wifi was not available outside room with any consistency. No variety of wine ( rose/white/red of same brand) or beer (stout or lager). Same food at pool bar/snack bar everyday. Staff were not friendly, seemed annoyed when asking for drinks or any other service. Only 1 restaurant open for reservations. The room was spacious (we had a suite) and balcony was nice with a fantastic view. With some major changes, the resort has the potential to be 5 stars. And to boot- one of us got a bad stomach virus upon departure. It was not a good experience and we would not return or recommend.
harry96anderson
Back from a 4 night stay. The hotel staff are amazing and friendly and go out there way to have a laugh with you. The waiters at dinner were particularly amusing. The rooms are clean with everything you could need. Lovely balcony's, kettle and coffee making facilities, a safe, fridge and big tv. The beds are comfortable with lovely pillows and duvet and the showers are modern and powerful with good heat in them.
The food is lovely (ignore negative comments from others) there is something there for everyone and breakfast in particular is so vast with juice, breads, pastries, local cakes and donuts, full English, cheese, fruit and cold meats and cereals. Brilliant coffee and tea faculties throughout. the desserts are also to die for.
the pool area is fantastic with alot of self service for wines which was great. The only area the hotel could improve on is the sunbeds. they weren't the most comfortable and have seen better days.
overall the hotel is absolutely fantastic and we would'nt hesitate in coming again in the future.
David Mercer
Lovely looking hotel with great views of the ocean, staff are great attentive and knowledgeable. Sadly the hotel doesn’t live up to its 5 star rating, it’s desperately in need of a refresh of the rooms and the pool loungers have seen better days. The main restaurant is tightly packed with tables too close together and isn’t large enough to manage the influx of hunger holiday makers. I can’t understand how all inclusive doesn’t include all cocktails unless you pay another 22€. And why have all the branded bottles on show but serve inferior products, certainly couldn’t get merry on the standard cocktails.
There is a comfortable seating area surrounded by palms just outside the entertainment bar to while away the days and nights with conversation of the day’s adventures around the magnificent island
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