Mialy Diebold
I have been travelling the world and I have experienced a lot of hotels and 5 stars hotel and this is not a 5 stars hotel standards. I have to say the staff is extremely nice and they work really hard and long hours! So congratulations to them for making this place a bit more enjoyable.
The room are not good. Windows are not isolated when it’s windy and raining the window door just keep making noises it seems like it’s gonna explose. You can hear so loud the rain in the room. The bed is so hard and we are couple and we have been given a twin bed bedroom. We were a family of 4 couples and none of us got double bed.
The food is not good. For the buffet it’s always more or less the same options which i understand but it’s very oily and fat. Once you live the buffer area your clothes just stink and smell. There’s no air in the restaurant its very hot
Indoor pool is cold
This place really need some hardcore renovation and sorry but I believe that owners have enough money for it to happen
But please don’t say that it’s a 5 stars hotel cause it is truly not
Ada
We had a wonderful stay at Pestana Royal in Funchal. Our room was great, with an amazing ocean view that made the experience even more special. The staff were extremely friendly, helpful, and always welcoming. The food was nice overall, with good variety and quality. In general, it’s a very nice hotel and we really enjoyed our stay.
Barbora Veselá
Beautiful traditional hotel in a fantastic location with amazing views of the ocean. The staff were incredibly kind and helpful, and really made our stay feel warm and welcoming. It’s close to Funchal and the hotel offers a free shuttle twice a day. There are buses going to different towns around the island too, which makes it easy to explore. The food was excellent every day (especially the desserts) and breakfasts were made extra special by live music every morning – guitar or piano – which added a lovely, relaxed atmosphere. Room service was excellent too!
The hotel is suitable for everyone: elderly guests, young couples and families. There are several pools, plenty of sun loungers, a mini golf, a tennis court, and even a simple spa and a gym. I loved how close it was to the beach, with an elevator leading down the cliff straight to the sea – very convenient, and the waves were great fun!
The only minor issues were a slight damp smell in the cupboards (all my clothes smelled even after arriving home and washing the clothes in the washing machine...), and the coffee, which wasn’t great – if you’re a coffee lover, you’ll probably want to find a café outside the hotel.
Overall, we had a wonderful week, met lovely people, and left with great memories. I’d definitely recommend this hotel and will happily return!
Louise Jones
Stunning hotel. We were fortunate to be able to stay here when our flight home from Funchal was grounded due to high winds.
The hotel lobby certainly has the wow factor and it also has beautiful gardens that stretch down to the pool and jacuzzi areas. It is also close to the beach, which has black sand.
The hotel is all inclusive and the food is amazing. When we stayed, the theme was French cuisine and there was plenty of choice and lots for us to eat as vegans. Everything was delicious and fresh. The staff made sure our wine glasses were always topped up.
There is also a bar where the entertainment takes place and this has a cocktail bar as well as self serve areas and a snack bar. We enjoyed the board games and musical entertainment.
The indoor pool was a bit cold but we enjoyed our swim and the sauna and outdoor jacuzzi.
The rooms were very clean and well maintained. Our balcony overlooked the beautiful garden.
Thank you for looking after us during a difficult situation and making us feel like welcome guests. The staff were all so kind to us.
david zita
Overall it was a fantastic a break i really needed. Staff fantastic, moody maids (but maybe a few bad days). Food was wonderful and plentiful. Sauna and indoor pool lovely. Forget the gym it's tiny. The pools excellent,drinks selection fantastic, I'm not going to be too picky but the rooms let it down. Tired, cobwebs,dusty, not the cleanest, empty shampoo not topped up all week, had to leave notes for the maid to top stuff up. Pillow cases had old mould marks. Towels mega thin and rough.
Feel like I'm a moaner but when you're paying good money for 5* you expect it.
Doesn't help i suppose that my wife is editor/owner of a luxury lifestyle magazine and we are spoilt when going away by hotels, you only see the best they have to offer.
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