Bob Bowen
Once perfect now just a bit worn. Staff EXCELLENT. Restaurant very good with a variety of choices on the buffet, imaginative menus. A variety of well stocked bars, but a number of cocktails on a special list, only available for a extra substantial payment. We stuck to the inclusive cocktails.
The hotel is well situated near a bus route to the centre of Funchal, and walks along the promenade. Lots of facilities in the hotel.
We received an invitation to accompany a rep of the Pestana Group to visit their recently renovated flagship hotel in the centre of Funchal. We were assured it was not timeshare. It was, by another name so be aware! That said they gave us two free tickets to any of the local amenities and trips. We went with our eyes open and expected timeshare. No we didn't buy, we are not fans of timeshare.
Jonathan Cornell
Right on the beach, balcony option although shared with neighbour despite glazed screen. Food was varied and provision was made for gluten/wheat free as well as diary intolerance. Shellfish allergy needs a little work, considering its an island though not too bad.
Zoe X
Absolutely lovely place. Such caring dedicated staff who cannot do enough and are always smiling. Stunning setting, delicious food lots of choices for all tastes. Beautiful sunsets and a nice relaxing Jacuzzi and sauna. Lots of entertainment and such magnificent music from the pianist, guitarist and saxophonist during mealtimes. Highly recommend this fantastic place.
Eleni Fameli
I am utterly shocked and appalled by our experience at this hotel. My partner and I stayed here recently, and unfortunately, the stay was marred by a serious incident during breakfast. Due to a clear lapse in quality control, my partner’s front tooth was broken while eating the breakfast provided. Specifically, there was a hard, inedible object hidden within the meal.
What’s even more frustrating is the hotel's complete lack of proper response. Instead of offering a genuine apology and a compensation, the staff were dismissive, unhelpful, and seemed more interested in brushing off the incident rather than taking responsibility. There was no follow-up or any consideration given to the injury caused, and the situation was handled with complete indifference.
We expected far better service rather with such lack of professionalism in addressing the matter.
I would strongly advise against staying here unless you want to risk the chance of being treated with complete disregard should anything go wrong.
!! UPDATE TO YOUR ANSWER !!:
To clarify, we never requested a direct cash payment of 700 euros. Instead, you initially offered us a bottle of wine, and in comparison, we explained that this does not constitute an equitable compensation as dental repair we are seeking can cost up to 700 euros.
Ιt is highly inappropriate to convey such serious inaccuracies. We expect a more honest and respectful approach moving forward.
Bartosz
Dear Team, Dear Guest Service Manager,
Thank you very much for a wonderful stay.
Great food, service, cleaning service. A huge thank you to the reception manager who always tried to help us and for Guest Service Manager.
The service in bars and restaurants is simply excellent! The hotel is beautifully located. A big plus is the elevator to the beach.
I would also like to thank the reception staff who helped organize the cake and always tried to help!
I will recommend your hotel. It was a wonderful experience!
My Booking
