Philp Morgan
We have just returned from the pestana royal for 10 days. We had a fantastic stay in this hotel. We have stayed in many hotels and this one is excellent. The staff are very friendly and helpful, the hotel is very clean and well maintained. Despite it being slightly tired and dated in places the hotel offers an excellent stay. Our room was very large with good balcony. Comfortable bed and quiet. Location is a 40 min walk to Funchal along the promenade or by road. The meals are excellent with a huge variety of food. We had a constant flow of alcoholic or non alcholic drinks all day. The pools and lounge area is large and very visually pleasant with good vegetation surrounding the building. They even have a hawk handler to scare away pigeons to make your stay pigeon free! Fully recommended and better in my opinion than the vidamar where we stayed last. Fully recommended.
Stephen Drummond-Smith
Decent location, but it does have multiple travel options nearby available. The food is 6.5/10 for the evening meal and breakfast. The staff are very friendly and were able to speak English fluently. The resort at the time I went, was more filled with elderly than families or couples - so it was quiet.
Bob Bowen
Once perfect now just a bit worn. Staff EXCELLENT. Restaurant very good with a variety of choices on the buffet, imaginative menus. A variety of well stocked bars, but a number of cocktails on a special list, only available for a extra substantial payment. We stuck to the inclusive cocktails.
The hotel is well situated near a bus route to the centre of Funchal, and walks along the promenade. Lots of facilities in the hotel.
We received an invitation to accompany a rep of the Pestana Group to visit their recently renovated flagship hotel in the centre of Funchal. We were assured it was not timeshare. It was, by another name so be aware! That said they gave us two free tickets to any of the local amenities and trips. We went with our eyes open and expected timeshare. No we didn't buy, we are not fans of timeshare.
Anna Sulis
Big hotel with lovely views great room with very comfortable bed and fluffy big pillows.
Staff smiley and very helpful.
Restaurant had great choice and lots of wine and snacks available in between times.
Premium drinks are extra be aware.
Karina Meiias the guest service manager was very helpful.
Michelle Barrett
This resort is NOT 5 stars. It may have been years ago, but needs serious updating- paint chipping, concrete cracks everywhere, outdated furniture, sings in elevator wrong (advertising a gift shop but one doesn’t exist), elevators are tiny, pull out couch was broken in our unit. Could not swim in the outdoor pool as it was freezing cold- should heat for the guests visiting in winter months for what we are paying. Wifi was not available outside room with any consistency. No variety of wine ( rose/white/red of same brand) or beer (stout or lager). Same food at pool bar/snack bar everyday. Staff were not friendly, seemed annoyed when asking for drinks or any other service. Only 1 restaurant open for reservations. The room was spacious (we had a suite) and balcony was nice with a fantastic view. With some major changes, the resort has the potential to be 5 stars. And to boot- one of us got a bad stomach virus upon departure. It was not a good experience and we would not return or recommend.
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