Lois Stevenson
The best place I have ever stayed in. The staff were amazing, so friendly. Rooms were superb and food fabulous. Plenty of restaurants and choice. Lots of sports activities available and evening trips. The best holiday I have ever had.
Schroote
I really wanted to give this hotel a higher rating, but after some thought, this is the best I can do. My family opted for the all-inclusive package and tried to experience everything the resort had to offer. The kids loved the Kids Club—no complaints there. My wife and I made use of the sporting facilities, including the squash courts (which are air-conditioned but have a deteriorating floor), tennis courts, and bikes for rides along the beach path.
However, the entire resort feels quite outdated, nowhere near a five-star standard. They are planning renovations soon, so I would suggest waiting to book until after those are complete. We’ve visited Bali before and know how to be cautious with the water, but despite being careful, both my wife and I got Bali belly at different times. After considering all the factors, we believe it came from the drinks, which was quite frustrating.
There’s essentially only one pool everyone can use unless you’ve booked one of the exclusive ones, which limits the experience. Room service food was subpar compared to other resorts we’ve stayed at on the island. Some of the restaurants, like the Japanese one, were exceptional—truly top-tier—but others, like El Patio, were lacking in quality.
One big issue was the pool chairs. There’s a rule that towels left unattended will be removed, but it’s not enforced. We found the same guests claiming the best spots every morning, leaving their belongings there for hours without showing up. Enforcing this rule would really help others enjoy those prime spots closer to the pool.
The buzzers for ordering food or drinks by the pool rarely worked, although the staff, when they did come by, were always friendly and helpful. The YHI Spa is easily a five-star experience—my wife and I both had multiple massages, and each one was fantastic.
The rooms are in desperate need of renovation. The bathrooms are dated, with poor water pressure and small, outdated shower heads. It just doesn't feel like a five-star resort in this condition. On a positive note, the gardens are beautifully maintained and a pleasure to walk through.
In summary, while there were some high points, especially the spa and some of the restaurants, the resort is currently not at the five-star level it claims to be. I’d recommend waiting until after the renovation to see if it improves.
Mark Howard
Had leaky AC in the room and also very noisy and rattled. However, maintenance guy’s cane and fixed it quickly so thumbs to their service and efficiency. Great room, we had a lagoon pool suite, was great. Food average at the hotel so we ate our after the first night
KC_was Here
Room was nice. Had a swim up suite. Pool water was nice and clean. Rooms were a little noisy from neighbors.
Service was excellent everywhere on property. Not much else to say.
Location could have been better. We rented bikes and got to see some of the beaches at other nearby resorts. From the sand to the water seemed much better than what Malia offers. If you are coming for the beach it was disappointing.
Other complaints include seemingly limited alcohol selections for The Level package we selected. The better name brand alcohol cost more so it wasn't included. Ran out of sake for us at the Japanese restaurant. Didn't have any more mascal at Sorento. Just little things like that added up.
Overall liked the hotel, but for the money it could have been better.
Li Lanham
This is far from a 5 star experience. It began with the front desk dismissing our reason for being there. We booked to celebrate my 50th birthday. Because we weren’t there the exact day it didn’t matter! So disappointing, especially as they went out of their way for other guests such as wishing them happy anniversary by writing it on the sand in the hallways. Such a little thing would have gone a long way. There is also a dearth of vegetarian options at all the property restaurants. Forget about being vegan. The staff were nice but the service was incredibly slow. It was just a really disappointing experience and I will never return.
My Booking
