clare skerman
We had a lovely weeks stay here. I feel this hotel was great value for money. The views were stunning. The rooms were comfortable. The food was very good, always something. The staff were great, especially the entertainment team. I would definitely stay again.
Tolga K
The hotel has an age and you feel it when you enter. Room utilities are old, pipes' drains don't work so we'll. However the service is Incredible.
Upsides:
*They will try to solve your every problem with utmost urgency.
*Food selection is great! A lot of different choices in each course.
*The entertainment team is very friendly and great.
*The pool, Spa, hamam is extraordinary.
*Moat beautiful sunset ever.
Downsides:
*There is only instant coffee. Although you can find filtered in the bar located in -1, it is not the best.
*WiFi in rooms are at an additional cost.
*There is no beach. You can enter the sea by the cost through ladders.
Byanca Cristina Holbrich
Excellent place to stay. There are a lot of pools that you can enjoy. There is a man beach with a bar on it. Great range of food and drinks. The place is well kept. Clean. There are activities you can do during the day or you can just relax. Wifi is not free. 22 euros per 2 weeks. Staff is friendly and quick to help you. I really enjoyed my stay here. Will come back.
Eva
The food was okay; I often enjoyed it, and there was a decent variety. On my birthday, I received congratulations, a bottle of red wine, and a fruit platter in my room, which was a very nice gesture—something I've never experienced in any other hotel, even though I celebrate my birthday in a five-star hotel every year.
Unfortunately, the negative aspects outweighed the positives during our stay. Right from our arrival, we noticed that the elevator was very slow, and in the evenings, we had to wait a long time. Moreover, the entire hotel had a warm, humid atmosphere, with the air in the elevator being particularly stuffy and uncomfortable.
Another annoyance was the Wi-Fi: while it was free in the lobby, it cost €14 per week to access it in the room and other areas of the hotel, like the pool and beach. For a five-star all-inclusive hotel, this is definitely a major no-go. The same applies to the rooms: they felt outdated, with an old bathtub and a low ceiling in the bathroom. A walk-in shower would have been more appropriate for a five-star standard. Additionally, the TV in the room was extremely small and broken. When we requested a technician for repairs, he simply said there was nothing he could do as the device was too old. The air conditioning was incredibly loud but didn’t effectively cool the room. Moreover, there were surprisingly many mosquitoes.
The service was also lacking: the restaurant chairs were worn and stained, the pool drains were full of moss and dirt, and the pool lane dividers were damaged and so old that they had lost their color. I didn’t see the pool being cleaned even once during our stay, so the water became quite dirty after a while. It was also frustrating that the restaurant often ran out of black tea in the evenings, and it wasn’t restocked.
The most serious issue, however, was the lack of leadership in the hotel. The staff undoubtedly worked hard, but there was a clear lack of effective management and organization. What was especially irritating was the behavior of the hotel owner, who, instead of taking care of the guests, preferred to have himself served and reserved the best spots for himself and his family. The arrogance with which he treated the guests only highlighted how little importance was placed on customer satisfaction.
Despite the high cost we paid for this vacation, we experienced the worst, dirtiest, and most outdated hotel we’ve ever stayed in. It was the most expensive vacation we’ve had in an all-inclusive hotel, and at the same time, one of the most disappointing.
Alison Carr
Lovely hotel. Great selection of food. Staff very helpful and friendly. Entertainment team were fantastic! The hotel could do with a little update and better air conditioning in the rooms!
All in all we had a great holiday.
My Booking
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