Sharon Borowy
We had booked a last minute week away and AluaSoul was perfect for what we were looking for. We upgraded to the My Favourites Club and was so glad that we did, we had a sea front view room and the view was stunning. The food was excellent actually the best all inclusive we have had as normally they are very brand but not here very impressed. Having our luggage taken to our room was lovely and then delivered back before our transfer to the airport. The service of the staff was brilliant, overall I can not find a fault with this hotel.
Outside there were a couple of tavernas and supermarkets which was enough as we wanted a relaxing holiday and the thing is the moussaka at the hotel was better than one of the tavernas we tried!!
Would definitely recommend.
Niki Fincham
We visited the hotel towards the end of the season. The location was quiet which suited us. There is a busier town a taxi ride away.
Rooms were a good size and very comfortable and clean.
Some of the team were brilliant. The restaurant guys were excellent and worked hard to keep tables clear. The outside bar staff seemed tired and not as friendly. The evening bar team in the hotel were brilliant. Reception were OK.
Food was plentiful. Sadly the got food items were often lukewarm. The buffet was replenished regularly. One night we ate at the restaurant near the bar and thr food was nice. Service was sloppy as we had to go the bar ourselves for drinks.
Evening entertainment each evening was good fun.
Bas van den Berg
Good accommodation and friendly personal. Rooms are nice and the location is perfect. Had high expectations on the adults only. Adults only? Plebs only!
It is not normal that all the beds at the pool are already occupied at 6:30AM, see photos. During the 10 days stay we were not able to join the pool for just an hour since all the seats remained occupied for the entire day. Made comments about it at the reception, but they said they could not do anything about it….?? What about removing the towels…
Expected higher standards from Hyatt and more polite residents
Teodora Constantin
We recently returned from our stay at this resort, and overall, it was a great experience. The resort itself is very nice, and we were especially impressed with the food. The main restaurant offered a wide variety of dishes, all of which were delicious. The bar also served great drinks.
Our room was clean and comfortable. We also loved the variety of activities offered at the resort, were a lot of fun — special thanks to Roxana for making them so enjoyable!
However, there are a few areas that could use some improvement. The communication during check-in was lacking, particularly regarding the process for reserving spots at the à la carte restaurant. It would have been helpful to receive clearer instructions upfront.
One aspect we do not recommend is the SPA (operated by AEGEAN SPA). Unfortunately, the services were overpriced, and the massage was far from satisfactory—definitely not worth the money.
Despite these minor issues, we had a great time and would recommend this resort. We look forward to coming back in the future!
alan price
The staff were great, they always welcomed us with a smile. Big shout out to Tony and Alexander. Food was very good, wine was a bit rough but there was plenty of it.
Room was very small and tired. Bathroom very small and very tired and had an over shower bath, which was strange as it didn't have a plug so we couldn't have a bath if we wanted one.
Considering that it is an adults only hotel why were the toilets so low, it's like they purchased the loos in mind for very short people or children. Also the seating in the bar area was very low as well. The bed however was very comfortable and the air conditioning was adequate.
Also we paid extra for a sea view room, which we didn't get, which seemed to be a problem for quite a few guests.
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