Calpe

DST GXMING

Absolutely beautiful hotel all-around, we loved the whole experience throughout the entire holiday! AR Roca Esmeralda in Calpe, Alicante, Costa Blanca, Spain; is a fantastic hotel that I’d 100% without a doubt recommend to family and friends! From the rooms to the restaurant and bar, it was extremely pleasing across our 5-day stay! In the restaurant first of all, I’d love to mention and thank the following staff for all going above and beyond to make our 3-course Breakfast-Lunch-Dinner dining experience even more memorable: Maria, Rosana, Yolima, and Andres. Maria, who is one of the head chefs in the restaurant, looked after my little brother and 70-year-old Nan so much, and showed genuine love to all of us. Maria made my brother some of his favourite Spanish dishes which he requested from her, which shows that she was such a friendly, sweet, caring person on the inside and outside. Thank you ever so much Maria, you’re amazing and we loved seeing you and hearing your voice! Rosana, Yolima and Andres were also very welcoming waiters in the restaurant, they genuinely enjoyed having conversations and getting to know us a little bit. Rosana and Yolima both complimented how we dressed and looked which was nice of them, and Rosana also let us have breakfast early before we left for our transfer to Alicante-Elche Migues Hernandéz Airport and our flight back to London Stansted Airport, she made us some pastries and let us help ourselves to the hot drinks machine which was very lovely of her, thanks so much again Rosana, you’re a wonderful person! Overall for the restaurant staff, I would love to dedicate this 5-star positive review mostly to Maria and Rosana, you guys were absolutely great.. incredibly hard-working people you both are! For the bar in the hotel, the following staff really looked after us and gave us the best experience which was filled with laughter and family-friendly, efficient service: • Bilal • Javi • Maria • Souliaman On the other hand, reception staff were all absolutely awful, very disrespectful people who could barely speak English, in which AR Roca Esmeralda is generally considered as an international hotel in Spain that should have people who speak English. Sofia and Diego in particular were two rubbish people who were very rude and unhelpful we encountered throughout our stay and a few other women staff who were working at the reception. However, Daniel was the only receptionist who showed genuine care and respect to us throughout our stay at this hotel, and helped us carry the majority of our luggage to the room we had all the way on the top floor (Floor 9). He was very good and also helped us find a good rental car for us to use, great guy who was genuine and the only person that we didn’t have any problems with at the reception. All the rest of the staff though, absolutely garbage service they provided, as they refused to help my 70-year-old Nan with accessibility as she is disabled and has a few medical conditions, so we were quite annoyed and disappointed about that. However, thank you so much again Daniel for your support at reception, you was the only receptionist that chose to go above and beyond with the services and help from the start to the end of the stay. Apart from all that though, we were ultimately very happy with our stay, and we thank you all so much to those who did provide endless care and love throughout the stay! We all absolutely enjoyed the experience you guys gave us! Extremely grateful for everything that you loving people did for us throughout our 5-night holiday. We really appreciate all of your support and love once again! God bless you guys who gave us a the best possible experience at AR Roca Esmeralda Hotel. Thank you so much, 5-stars!! 😃❤️🥹🙏💯

Elizabeth Drummond

Positives first - excellent location near to promenade & bus stop. We were b & b - food itself was fine but the dining room itself was a pretty depressing place. The other public areas were good - nice bar & reception area. The bedrooms were like the dining room - old & worn. Bedroom sheet torn. Glass tables in rooms a hazard & very dated. Staff a bit of a mixture - cleaning staff friendly & hotel very clean so they were doing a good job. Dining staff & bar staff seemed efficient but not friendly - no positive interactions. Reception initially gave us wrong room but this was quickly rectified. The indoor pool was nice but also used for swimming lessons by the locals so best to check if it was available before changing into swimsuits.

Alwyn Frank

The Reception staff are beyond unhelpful, the buffet consists near exclusively of food devoid of flavour or texture and only opened from breakfast at 08:00, and rooms are well past their sell by date. Silverfish discovered in the room! Two examples of the Reception staff. (1) When I asked about booking a transfer to the airport, the next day the person I spoke to said that they did not know, but I should try the person on the next morning. The next morning I was advised by Reception that the transfer company do not do same day bookings. (2) Asking for a taxi to the tram station, the Reception staff informed me that the tram was not running, and that I needed to take a coach. When I got to the coach station, I discovered that they were not running, but a brief scan of the tram operator website showed that they were running, albeit with a rail replacement bus service. The buffet was hopeless. The room was like a time capsule to the 90s: brown tiles, brown curtains, brown en-suite fittings. The bed was well past it’s best before date and the headboard has part missing. And this morning there was a silverfish scuttling around my room! This is a great location for cycling. Room rates are the same as other good hotels. Why so little effort with this place?

Nothando Moyo

Jota was doing activities during our stay. He was truly amazing! Very fluent in Spanish and English. Made our stay enjoyable. The kids enjoyed the bingo and quiz. Very entertaining.

Linda Rotheram

I have been here for 4 nights, tonight 30th December is my last night, every meal time the food has been lukewarm, I can see why a microwave is in place, I am sure that under food regulations (which we have in place in uk) that food should be at least 65 degrees, clearly your food is not! I believe there is a manager on duty tonight who clearly has moved things up a level as I haven’t seen so many chefs replenishing food etc, staff were much more in action! Pity this wasn’t happening every service.

Tom Howkins

Unfortunately over half our group of 41 contracted a virus during our stay. Another group of 30 also were sick. I believe other hotel guests were also sick. I felt unwell after visiting the spa. The hotel management offered Doctors and tests (results not yet available) they also offered room service for those unwell. I waited 45 minutes and 1 hour for food to arrive in the room. Otherwise the food was good, the staff and service was friendly and polite. Hotel has a great location and a great spa. The lifts are oddly configured and often had long waits at busy times.

Anita Craig

Singing convention here (Biba)Apr 2025. Didn't stay in rooms but told they were lovely. Bar and reception service was exceptional. On the bar Mario was super-efficient with a friendly smile, can-do attitude and really quick. An asset to the hotel with his wonderful English manner. On reception, Anderson and the team really helpful

Alexandra Gillions

We attended a 4 day convention here. Both the reception and bar staff were exceptional. Always going beyond to make our experience a positive one. Anderson and the team on reception were most helpful. Thank you

Phoebe Goold

Lovely week stay at the Diamante Beach Hotel. Very clean and tidy. Rooms felt a little dated. It is in a great location, very close to the beach and shops. Enjoyed the local land train tour for just €5 each to see further around Calpe. Staff were all so lovely and catered to all our needs. Food was fab although it needed to be slightly warmer and would have been nice to have a wider variety of vegetables at dinner time. It is a shame that the spa wasn’t included in our stay as that played a big factor in us choosing this hotel. It wasn’t until I went back to the website and scrolled quite far down and even had to press “more info” that it said about the spa being an extra cost. Special thank you to Kim in the restaurant for always being happy and smiley and also to Alfredo in the bar / cafeteria for being friendly, remembering our drinks order and allowing my Nan to try something new

Miranda Esteve

We spent the night of December 31st here and had a fantastic time with our small kids, it’s a in a great area, close to the beach and the rest of Calpe. I was very surprised that they had a beautiful gala dinner that night with a live concert, kids allowed! And everyone looked like they were having fun. We are for sure booking for next year or the next time we visit. Calpe is definetely a place to visit with family and friends. There’s lots of see and this hotel had great service, a beautiful spa for adults, unfortunately no indoor pool for kids during winter BUT they had an outdoor pool (for summer) so we’ll have to come back then! I loved our room, overlooked the water, we had a large balcony, honestly, I couldn’t complain about anything - it was perfect. OH! Breakfast buffet was included - that was a fantastic added bonus!!

Dan

Fantastic hotel! Exceptional staff. Our room was spotless everyday! Good food! Rang for taxis and car hire. Nothing was too much trouble.

J A

+ early check in was at 1pm possible + super helpful and nice staff + big room with a nice terrace and ocean view + good location and free parking available - AC doesn’t work until summer time - we had ants in our room (they sent up a worker immediately but he sprayed with chemicals around in our bedroom where our kids were sleeping) - kids disco and other activities in the evening are kinda late (21:30- 22:30) - we were not impressed with the food there (breakfast and dinner)

Peter Skeels

A lovely hotel with friendly staff. The food was plentiful and excellent quality with a good range. Only slight gripe was that you had to pay for tea and coffee at lunch and dinner. Bar prices were very reasonable too. There are cold water dispensers on each floor which saved on buying bottled water. Evening entertainment was sketchy with children's entertainment starting at 9.30pm. Far too late. A nice touch was the bottle of Cava left in my room on my birthday. Was much appreciated.

Fiachra O Reilly

Excellent hotel. Highly recommended. Staff were friendly and facilities were immaculate. Always clean. All inclusive was great value with lots of items included you would pay extra for elsewhere. Great selection in the buffet as well for all tastes. Secure storage for bikes as well. Hopefully will return for another visit in the future.

Graham Wright

This is a reasonably nice hotel but situated in an ugly area, surrounded by horrible concrete buildings. All of the staff were friendly and helpful. Nice pool area where it was usually easy to find sunbeds. Evening entertainment was awful, but that seems to be standard in many hotels.

Jason Cooke

Junior suite (Room 724). Exceptional room, spacious with two toilets/two bathrooms, living room and huge balcony overlooking the sea. Impeccably clean, rooms serviced each day, very comfortable bed and pillows. Room was air cooled and quiet. Hotel staff all friendly and ensuring your stay is enjoyable, breakfast is superb with wide variety of fresh fruits and cooked foods. It's an expensive hotel but location is right on the beach, quality of room and public areas makes this a good choice for a romantic break or a special holiday. Adults only hotel, so mainly older clientele.

Christiaan Meerkerk

Loved my time here, the staff is amazing, the location is superb. The rooms were spacious and had everything you'd expect. The buffet has lots of options. The hotel is bike friendly, I was able to take my bike up to my room with me. It's on the more expensive side, but well worth it.

Jodie Rudd

We stayed for a week with breakfast included. The rooms are lovely, clean and spacious with everything you need. The bed was really big and extremely comfortable! Staff are very friendly and the breakfast had lots of options and very yummy! Would definitely stay again.

Heather Canter

A very very nice hotel. Service was great, rooms were spacious and modern. Food was delicious and had never ending options. Only downside was noise on the street side. If you can afford it get a room with a sea view!

April Genadieva

Stunning hotel. Immaculately clean with lots of extra details in the bedroom which was a nice touch. Breakfast outstanding. We particularly loved the beach club. Would definitely return.

Jens Jakobsen

Hotel Suitopia is a fantastic hotel on 29 floors - lounge/bar on the 29th floor. Breakfast and dinner are fantastic 😋 3-week long holiday at this hotel 🥰 Have been to the hotel March '24, November '24 and will be back in November '25 Suite + balcony and sea view is nice, good space in the bathroom, fantastic view  ⭐⭐⭐⭐⭐

CHRISTOPHER RAVEN

What a wonderful stay we had at the Estimar , all the staff made us feel like celebrities. The rooms are amazing and so comfortable. Everything is clean the health spa is s relaxing to be in and the restaurant food was first class.

Andy Dee

Wot an hotel😍, stayed here Easter holiday and have nothing but positive vibes to say.. As soon as you arrive your greeted with lovely smell of the hotel lobby.The hotel staff which are warm,welcoming and couldn'tdo enoughfor you.. If u have kids the staff that look after them are amazing and have plenty of activities to do. The food!!! Hands down 10/10.. The choice and quality is amazing. Stayed in many 5* hotels and this has got to be up there with the best👌 . The rooms are very spacious and have some great views. We where on the 21st floor and could see for miles. Would highly recommend this hotel if your staying in calpe. Keep up the good team work suitopia🥰😎

Joris Goethuys

Great modern hotel, spacious rooms, large balcony, breakfast area had numerous options to start the day, friendly staff and a very nice rooftop bar

Jennifer Franklyn

Beautiful hotel, brilliant location and staff were fantastic. The little added extra touches in the room such as fruit, water, more toiletries than anywhere else was more than what was expected. The food is great - there is a vast selection and the buffet changes each day so nothing gets boring. The view from the Sky Bar is incredible and the Pina Coladas are very good! I can’t fault our stay and can’t wait to return!