Kalithea

Daniel R Bower

We looked at alot of mixed reviews prior to our booking, but we have been pleasantly surprised with our stay. We found the room spacious en well equipped, staff are super friendly and helpful and we were here just out of peak season, so the resort wasn't over crowded and made for an amazing and relaxing experience. Thoroughly enjoyed the new cocktail bar and spectacular views. Easy access to bus service and conveniently located to get to most major tourist spots in 30min to an hour if not less, if you hire a car. Would definitely stay here again!

Sophie Grant

Just got back from a lovely 5 night stay at Kresten palace with my partner for his birthday. All in all, the trip was wonderful, the staff were friendly and accommodating and extremely helpful with providing information regarding buses and taxis. We had breakfast included which was a brilliant selection of hot and cold food including fruit and cereal. We also paid €20 each for an evening meal in the restaurant which was a great option for us. We also had a meal and drinks in the cocktail bar. The hotel has a luggage room for after you check out if you need to wait for your transfer, this makes it easy to enjoy your last day before your flight home. The only issue was that I payed extra and booked a room with a terrace/balcony and sea view, however our room just had 1 small window and no terrace or balcony and overlooked the car park at the front of the hotel. When we got to the hotel, it was very late and we just wanted to go to sleep but I’m sure if we bought this to the attention of the staff, this would have been resolved but it wasn’t a major issue for us and I think was an error on the brokerage side than the hotel themselves. I was a little apprehensive about our stay given the reviews I had read before the trip, but I can honestly say the hotel was amazing and we had no issues ( other than the room, but again, i think this was more of a brokerage booking error). We will definitely be revisiting !

Dylan

When we arrived at 1am the night manager was really rude and not helpful at all. The room was bad we asked for a sea view and yet we got a view of a bush it was dirty, mold all over the bathroom, air conditioning broken. We then complained and got told to wait it out until morning to speak to the manager only to be told she isn’t available and to come back the next day. When we eventually got to see the manager she was great showed us a different room and helped us settle in. The English receptionist was great helpful felt like he actually wanted to be there. The manager with glasses was great she talked about all your activities gave her recommendations about the places you are going to. And the pool staff even better funny hyperactive loved a chat. Food was decent I just wouldn’t recommend having dinner there as the selection is limited. God watch out for alcohol measurement. For some reason the water went off at 11am on the Saturday and never came back on until 2pm and when it did come back on the water was brown. The view was good too. Overall was okay but could have been better. Would recommend the Kristen royal euphoria instead.

Daiana D

We stayed at Kresten Palace for 9 nights while getting married in Rhodes , a place we absolutely love. Unfortunately, we chose the wrong hotel for such an important occasion. The rooms were outdated, especially the bathroom, which would be more fitting for a 2-star hotel. The walls were very thin, and every morning we could hear people walking in and out or the cleaning ladies talking in the hallway, AC broken, water pressure low. Good thing, we had mosquito nets. The cleaning ladies were friendly. The food was actually good, at dinner you have to pay for drinks- quite expensive but we were happy with it overall. We had major issues with two members of staff that really ruined the experience. 1️⃣ The first was a waitress (short and overweight, slick black hair, heavy makeup, not wearing a name tag ). She was extremely rude and unprofessional towards us several times. She told us off for placing an extra plate on a nearby table because she “didn’t want to clean it again,” even though she hadn’t cleared ours. She seemed more interested in flirting with a colleague than doing her job. Another time, she spoke very aggressively to my partner just because he took a fork from her cart. After three unpleasant encounters, we decided to move to another area of the restaurant and thankfully, the other waitresses there were much kinder and professional. The manager should have a discussion with her, to watch her nose and do her job better. 2️⃣ The second issue was with Nona at the reception. On my wedding day, I asked for a few glasses in the room so I could celebrate with my mum and bridesmaids while getting ready. She refused, saying we could only have glasses if we bought an expensive bottle of champagne from the bar — which we did. Half an hour later, she sent someone to collect the glasses before we even had the chance to use them. When we explained politely that we needed them for just a couple of hours, she started calling our room repeatedly to pressure us to return them. It was unnecessary and quite unpleasant, especially on such a special day. Some staff members were lovely and helpful, but others completely ruined the experience. We definitely would not recommend this hotel, especially if you’re celebrating something special or expect to be treated with respect after paying a lot of money.

aspasia koukiotou

Unfortunately, I had a very unpleasant experience during my stay at the Kersten Palace Hotel Rhodos with the receptionist named Mrs. Nena. When I asked for her last name, she refused to give it, saying that hotel staff are not allowed to share their family names. Her behavior was rude, condescending, and unprofessional. I often felt that she was deliberately trying to confuse or unsettle me. Instead of assisting me in a helpful and respectful manner, she repeatedly responded in a dismissive and disrespectful way. This kind of attitude is completely unacceptable, especially for someone working at the front desk – the first impression of the hotel. It was truly disappointing, especially since the rest of the stay could have been enjoyable. I sincerely hope that the management takes this kind of feedback seriously and works on improving the reception service. Courtesy, respect, and helpfulness should be standard – unfortunately, that was not the case here. A heartfelt thank you also to Mrs. Elena, the manager at the reception. She was very professional and truly tried to solve all the issues. I understand that her job is not easy – especially when she has to work alongside people like Mrs. Nena. We genuinely appreciate her efforts. Outstanding Service at the Kersten Palace Olympia Restaurant – A Heartfelt Thank You! I would like to express my deep appreciation and sincere thanks to the entire restaurant team at Kersten Palace. The service was truly outstanding! The whole team was incredibly friendly, helpful, attentive, and always greeted us with a warm smile. Every meal at the restaurant was a wonderful experience – not only in terms of the food but also because of the wonderful people. I would also like to express my heartfelt gratitude to Mrs. Eleni , the restaurant captain– she is the heart and soul of the place! Her presence, care, and leadership make a noticeable difference. Sincere thanks as well to Mrs. Margarita and Mrs. Niki, whose dedication and warmth helped make our stay truly unforgettable they’re both amazing!!!! This restaurant team is absolutely fantastic – a true example of hospitality and service excellence. They were the complete opposite of our experience at the reception. Their kindness and professionalism made us feel truly welcomed and cared for, despite any other challenges during our stay. Thank you all – you made our time here truly special!