Jen Vuongy
I wanted to give this place a chance. But I just think they are very under staffed and lacking in high standards. This week we came, there was some pretty rough wind storms, arrived on a Monday and waited untill Wednesday for the weather to improve to finally go out and explore the country. Our room wasn’t cleaned untill 3 days in and by cleaned, I mean the dirty towels weren’t changed, the sunbed towels were still left on the floor in the swim up balcony and nothing was actually cleaned! Cups were still dirty, nothing was restocked. Day 4, we finally got clean bath towels but no sunbed towels and no clean robes which was included in our room price. I had to go to reception on day 4 evening to address the issues of housekeeping really ruining the whole experience for us. The lovely receptionist said she would speak to the housekeeping manager and get this resolved. So this was me hoping it can be rectified because if I don’t say anything, how will they ever know? Well day 5 came today, the housekeeping service came early today and did the bare minimum. The wet rain soaked sunbed towel is STILL on the floor since day 2 and they still didn’t clean it. Floor was not mopped or swept and guess what? We still didn’t get our clean robes or sunbed towels today. I don’t like to leave bad reviews because I think everyone has an opportunity to learn and change things around. But this hotel is dated, needs a lot of renovations done, it just looks dated.
We tried the massages in the hotel, the jacuzzi was frozen cold, this is what they said was normal but aren’t jacuzzi’s normally warm!? The sauna was nice, fits like 3 people max. staff were nice too, I think very short staffed though but the shower in the spa had orange/yellow coloured water coming out of the showers! It wasn’t nice to see this either. The massage I tried the signature massage and I have to share that this is not a normal therapeutic massage. It’s based on how the masseuse feels so some moves were done in the same area on one muscle over and over and over again but the opposite side wouldn’t be touched. It was very unpredictable and choppy. My therapist left the room to attend to 2 different people at the front desk throughout my massage. Like I didn’t mind but some of you might mind so I thought I’d share. But like I said, the massage was very unusual, it jumps from my left leg to my shoulder and get covered up again to a different body part. I believe it was more energy healing than an actual massage. I wouldn’t recommend the spa based on my personal experience, definitely go for an external this massage therapy centre instead of something more professional. We did pick to try the signature massage though and we paid €120 cash
The breakfast- I’m not a fan of. I’ve stayed at real 4 star and 5 star hotels normally so I’m used to freshness and high quality food. Unfortunately it’s free breakfast for everyone so it’s not the best.
We had to eat at the hotel on the first night because of the storm and how late it was, we were charged €20 x2 to our room along with drinks. The food was not good unfortunately. Kinda felt like dried out buffet food at school. My partner couldn’t even get any spaghetti as it had ran out, asked the staff if there will be more and she said yes, so he had a plate of fries and waiting. No fresh food was brought out in the end so he basically paid €20 for a handful of fries. Like food is a big part of our holiday experiences! After the first night of food experience in the hotel, we decided we cannot eat at the hotel because the food was depressing for us. We stopped going for breakfast too just because it wasn’t hitting the mark for us. I think the quality has just gone downhill to longer the hotel has been open. High standards are hard to have consistency so if it’s not a priority here, I think the 4 stars need to be reviewed again.
If you’re thinking about booking this hotel for a relaxing romantic experience, I highly would reconsider this place, the walls are thin and there are a lot of issues here. Good luck and do research!
Angelos Diakogiannis
This hotel might be clean, but that’s where the positives end. The reception staff were rude and unhelpful, like I was bothering them just by checking in. The room was outdated and uncomfortable, and to make it worse — the AC didn’t work at all. It was stuffy and unbearable. Paper-thin walls meant I could hear every word from the next room. No idea how this place has 4 stars. Avoid if you can
ART METAL BODRUM
Whole of the hotel room's the climates is not working in heat mode. The date of March 31 2025, our stayed room was very cold and the hotel cannot do anything. It was a big trouble for us cause I have a 1 year old baby, in the night our room was very cold. Besides the other services were fine. Thanks.
Josephine
I stayed here for 7 nights in September. The staff were welcoming and the room was gorgeous.
However the breakfast and dinner buffet were terrible. Breakfast was cold every morning. Dinner was cold every evening with little variety and low quality ingredients. Some nights there were 4 of the same item, just with a different colour sauce on them. Labelling was not always consistent, especially with the dessert. If you don’t eat pork - you’ll have very few things to choose from. Most nights I was left eating rice and vegetables.
The pool bar had good food and the evening bar had food too (although that was often poor quality too).
I really wish the food was better as the location, staff and room were perfect. I also wish I’d taken the reviews mentioning the food more seriously 🙃.
Laura Milton
Our booking was for a "luxury swim up room," and the reality was a far cry from this description, causing significant distress, impacting my mother's health, and ultimately forcing us to cut our holiday short.
I will detail the numerous issues we encountered below:
Maid Service: The lack of basic housekeeping was appalling. For four consecutive days, we were left without clean towels despite repeatedly requesting them at reception. Our room was never cleaned, beds were not made, and tea/coffee supplies were not replenished. On one occasion, we had to physically take our dirty towels to reception, where we were begrudgingly given one towel each with a promise of more to follow, which never materialised. When we inquired about coffee, a staff member named Elena told us to return the following day. Upon doing so, another staff member named Sam instructed us to take some from the breakfast area. This is completely unacceptable for a hotel stay at a supposed luxury establishment.
Dampness and Mould: Upon entering our room, we were immediately struck by a pervasive damp smell. This was not merely an unpleasant odour; the sheets and towels were consistently damp, which in turn made our clothes damp. Alarmingly, this severely impacted my mother's health, causing her significant breathing difficulties. We subsequently discovered mould growth throughout the room.
Room Temperature and Amenities: Despite warm temperatures outside in Rhodes, our room remained permanently cold. We were only provided with one quilt, and when we requested another, we were told there were none available. This was only grudgingly provided after further insistence.
Staff Identification and Communication: We found it unprofessional that managers did not wear name tags, making it difficult to identify who we were speaking with. One individual identified himself as Sam, but we overheard other staff members calling him Steve, which eroded our trust. We were consistently told to "come back tomorrow" for any issues we raised, leading to prolonged periods of discomfort and unresolved problems.
Room Condition: The state of repair of our "luxury swim up room" was frankly disgraceful, as evidenced by the attached photographs. The air conditioning was broken, and significant corrosion was visible on all metal surfaces, clearly indicating a long-term damp problem. Several floor tiles were broken, and mould was rampant in the bathroom and beside the beds. There were also unsightly stains in the bathroom.
Veranda and Pool Area: Our veranda, which should have been a highlight of a swim-up room at the Kresten Palace Hotel, was unusable. All four sunbeds were heavily mouldy and soaked through. We also observed ants crawling out of the walls, cracked tiles, and upon arrival, a bikini and a child's toy were floating in the pool directly accessible from our room. Furthermore, we were constantly bothered by stray cats coming onto our balcony, with one even entering our room and attempting to eat our food.
Ant Infestation: We experienced a significant infestation of ants within our room. This was reported to reception on multiple occasions, and each time we were told to return the following day for it to be addressed. This never happened, and the ant problem only worsened, as shown in the attached photograph of an ant on the bed.
Lies and Conflicting Information: The information provided by hotel staff was frequently inaccurate and contradictory. We booked a bus to Lindos through the hotel, and reception assured us we could pay the driver by card, which proved to be false. We were also misled regarding late checkout. On our first night, we were told to return 24 hours before departure to arrange a complimentary room. This was later changed to simply using the pool showers and luggage storage, which is not an adequate alternative for guests who have paid for a "luxury" experience.
Safety Concerns: We experienced alarming safety issues during our stay at the Kres
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