Tenerife All Inclusive Holidays

Janice Chappell

My husband and I had a lovely week all inclusive. The bar staff were fab and accommodating with different cocktails. Food was basic and repetitive but well Presented. Pool areas were great. Be aware that the sun on main pool is probably on pool from 10 until 3pm. (In January) quite central to bars, restaurants, chemist and supermarkets. overall enjoyed the week. Thank you

Tina McAvoy

I just returned home having spent a week at Las Piramides. First time I travelled solo. The only positive was the staff at reception and the onside supermarket staff were friendly. I had to move room after first night due to noise people fighting in the corridors. The only plus was my room was clean, bed comfortable. The food was terrible. I wasn't expecting it to be like this. I know people are on hols but the noise was terrible and difficult to sleep. If you're looking for a boozy up all night holiday it's the place. I was delighted when my stay was over but felt sorry for staff dealing with people. I mostly only ate cereal for breakfast in the restaurant every day even though I paid for all inclusive. I definitely won't be going back there. I made the most of my break because of the great weather.

barrie pope

Honest Review of My Stay I wanted to share my experience after staying at this hotel. Before booking, I had read the reviews and noticed they were mostly negative. However, I figured people are often more inclined to leave negative feedback than positive, so I decided to give it a try. Overall, the hotel is quite dated, but I have to say the staff are incredibly kind and accommodating. The rooms were spotlessly clean, which was a big plus for me. I did notice that the staff seem to deal with a lot of difficult behavior from some guests, which must be challenging for them. When it comes to the food, I have no complaints about the quality—it was tasty! That said, the variety wasn’t great, similar to what you might find at other budget-friendly hotels. As with many package holidays, the meals did become a bit repetitive over time. Would I recommend this hotel? It really depends on what you’re looking for. If you’re okay with a lively atmosphere and don’t mind some noise from younger, party-focused guests, then yes, this hotel might suit you. However, if you’re seeking a quiet and peaceful retreat, I’d say this probably isn’t the best choice. This hotel is geared towards travelers on a budget, and some guests certainly make the most of the free bars and alcohol. Keep that in mind when deciding if it’s the right fit for you.

Sara

I gave 1 star because it doesn’t let me select 0 stars. The hotel is old, there is no AC in the room. The hair dryer is not provided you need to pay extra if you want it, same for the fan and anything else in the room. Is been provided only a bar of soap for a week. There are not double bed, or this is what they said to us. The swimming pool is acceptable. The food is awful, product are not fresh and there is not even no one that check your room number when you go downstairs to eat so is quite useless pay extra for an all inclusive deal. They didn’t even provided us the sign to place out the door to communicate at the staff to do not enter in the morning if you would oversleep. The good things was the location, is not far from the beach and from the other activities.They didn’t even ask us how was our hotel stay when we gave our card room back at the end of our week. I really do not recommend this hotel.

Kayleigh Morgan

Me and my five friends came here to stay for just over a week. I really wasn’t expecting a good experience based on reviews. I however was proven wrong with this hotel for the amount of money you spent it is worth it. There was five of us and they gave us connecting rooms so we were all together. The maids came in regularly made the beds, cleaned toilets and emptied bins etc. We had all inclusive and I will say the food isn’t 100% the best. We did eat out some nights but it was good to have some nights as there was different selections of food everyday for breakfast, lunch and dinner. The drinks were also good in all inclusive alcoholic and soft drinks. I will say at night it can be noisy when people are coming in from being out at 3/4am in the morning walking past the corridors your room is in but apart from that I found it to be quite quiet not a lot of noise. We didn’t have our veranda/balcony door opened a lot but for just over a week we got 2 cockroaches in the room which isn’t the worst. I wouldn’t know how it would be leaving the door opened a lot or during the night if warm. Beds weren’t the worse could still get a decent sleep on them. Hotel is at a great location with so much around you one of the best things about the hotel I would say. We did go to Siam Park, Mall & Markets which were located in or near Los Cristianos but there are taxi ranks all around the most we paid was around €10 & even bus stops that will take you there for free. I would overall recommend the hotel if away with friends or even a couple’s holiday away. I would say maybe as a family holiday you could probably find a hotel more suitable but if not still an okay holiday for a family

amy louise

We came here last April we had a fab experience thought we return Feb 2025- wish we never! the manger lady is a disgusting rude woman not only to us many it seems. The man who dealt with us on our arrival was lovely couldn't fault him. We asked if we could have a room with a view or near the pool or close as our son is disabled - sure they said... if you pay extra 70 euros- paid the 70 exact words were great room with really good view this is our view dirty flip flop and a vape. Zero sun from morning to night on our balcony. Room was apparently cleaned but floor says different so does the stained sheets and kettle full of ants. Food has gone drastically down hill especially for choice of food for kids. Kids can't be kids in the pool either anymore stopped allowing ball games and inflatables except a ring.

lynn

cheap but not so cheerful.. I was pleasantly surprised when i arrived and seen the hotel grounds as i wasn’t expecting luxury in a 2 star hotel. The grounds were lovely with a big pool and amazing view! . However when we got to the room things changed… I expected a 2 star hotel to be old and run down .. but not DIRTY! the bathroom was coated in dust, spider webs were visible in every corner , the shower barley worked and when i opened the wardrobe to put my clothes away cockroaches ran at me!. safe to say that wardrobe was firmly closed the entire stay. We also found an old flip flop covered in dust under the coffee table 🫠🫠 surely it’s not that hard to keep a room clean? . If you’re just looking for somewhere cheap to lay your head then this hotel would be fine! as we did only pay £54 a night which is a great deal for a cheap few nights away! but for me the lack of cleanliness in the room was so disappointing and there really is zero excuse for it no matter how much you have paid . I definitely would not return .

TJ Minnock

The hotel is about as 3 star as it gets. Nothing too fancy, but nowhere near as bad as some of the reviews make it out to be. Rooms are nice and practical but don't have air conditioning which makes them very hot. Balconies and views are nice. Food wasn't the best and a couple of staff were a little bit rude. It''s also a lot of hill walking to get back from the town which isn't ideal in the heat. Overall, if you're looking for a budget holiday destination, it's a great choice. There's certainly more luxurious locations in the area, but I enjoyed it. Pool was great.

Ellen Geraldine O'Grady

If you are thinking about going here on holiday think again. If you go self catering don't. The kitchen, the oven be careful the cooking rings do not correspond to which you turn on. It's dangerous. The oven has no racks so you cannot use the oven. The toaster switches all the electrics off. The pool is freezing, the sunbeds are disgusting, dirty and broken. The towels and bedding... Stained and dirty. I had a towel given to us that had blue paint and brown stains, when I asked for a clean towel I was told they get changed every two days so would have to wait. Went and bought towels. The room was supposed to be cleaned every two days, never cleaned, was given new bedding and had to change it, we were not inclusive do it yourself. Back door was screwed closed and the top of the wardrobes screwed closed You had to leave a 20 euro deposit each for a hair dryer, a fan and a TV remote. If you have inflatable toys for the kids for the pool the life guard won't let you use them in the pool either. I could go on and on, an awful place.

philip stefan

I booked this last minute then I read the reviews.shock and horror ha ha. I don't know what people complain about yes the room's are dated and a few cracked tile's here and there but they are spotless clean the bed linen the pillow's 2 spare blankets. the kitchen area is the same as any other self catering apartment well equipped with cutlery and cooking utensils. The bathroom was okay clean around the bath,sink and toilet area.maid service is every other day. we didn't use the pool area or the bar area. The only problem with us is it was up a hill a bit too far out for us that is the only thing that let it down.

Caroline Skerry

I have just spent a week at the Callao Gardens- fully inclusive. I was a tad reticent before we left due some of the negative reviews regarding the decor, food and stairs. The hotel is of its time (1990s) but more importantly it is very clean, tidy and the rooms are huge. The food has been amazing. Lots of choice, lots of variety and, well, lots. Back to the diet next week!! Yes, there are many stairs but not so many that it's a deal breaker. My mum, whom I travelled with, is 82 and she's managed them extremely well. In fact, we are both now fitter than we were when we arrived. Although, sadly it has not burned off all the eating we've managed. The location is lovely, the weather has been outstanding and there are 3 pools to choose from. I'm a firm believer that you get what you pay for but on this occasion, we got much more. Come to the Callao Gardens, if you want a quiet, chilled peaceful holiday. I did and would again😊

Jon Pauling

Just finished a 4 night stay here and, honestly, considering some of the reviews, I was pleasantly surprised. There are a LOT of steps due the the nature of the location but they do help work off the calories following the perfectly adequate breakfast, lunch and dinner options. The food is reasonable and plentiful, if somewhat lacking in range/choice. The pools are great, the rooms, although dated, are perfectly acceptable and spacious. The one thing I'd suggest is they replace the coffee makers in the rooms with kettles although you can microwave water for tea/coffee at a pinch. Thoroughly enjoyed our stay and would consider returning here again should we get the chance. The staff were fantastic!

Tomas Kolarik

Worst hotel I was ever booked in, and I have been in a lot of hotels. Our bed was completely broken on arrival, super old and hard as rock. The room was awful. Like 40 years old equipment, walls uneven and falling apart, everything smells old. Sofa in the room looked so disgusting i was afraid to touch. Bathtub rusty. Toilet so old it has changed shaped from all the people sitting on it and bad smell of sewerage in the bathroom. It should have been completely renovated like 20 years ago. Food bellow average but acceptable. But the worst part, we got money stolen from our room. They must have been watching us somehow because the money was left alone in the room for like 2-3 hours max. And it was gone, from a locked room during dinner. Hotel stuff didnt care. Just told us to go to police, not willing to even call them for us or do anything. It was like 1 hour of travel from the hotel to go to the police, and it was our last day. So we had no time to do that sadly. Not sure if it would be helpful since the hotel is so old that there are not cameras except reception. Please, AVOID this hotel. You will not enjoy your stay here.

Wilson Ymasa

It's a really nice place if you're going around Tenerife, like if you're going to Siam park or loro park it isn't far. Really nice, food is good a few options, same as room service, you can have breakfast or dinner if you want or make something there. There is also a bar and pools the people there are very nice

Jindřich Oukropec

If you’re looking to save money and like fries, you might enjoy it here. Honestly, I’m not sure who this place is really for: families will have a hard time getting around with strollers (there are way too many stairs and hills), there’s a lot of alcohol and noise late into the night, which I think isn’t ideal for kids; those looking for a real party won’t appreciate the overplayed songs and the mostly older crowd at the bar; and it’s not that romantic for couples either… I stayed here in January, and I didn’t really like the food or coffee. The loud, repetitive music until 11 PM wasn’t enjoyable either and you can hear it from some rooms. Most of the guests are from Eastern Europe, so no eye contact, not friendly atmosphere in my case. The room wasn’t as bad as some reviews describe, but the bathroom was really old (see photo). One entrance to the hotel grounds goes right past a gate with trash bins (see photo). They closed the pool whenever they felt like it—never at the official time of 6 PM, but earlier. But those sunsets, I must admit, were really beautiful 🙏🏻

Teresa Ellis

A great holiday from start to finish. The reception staff were so pleasant and helpful, likewise all staff we encountered during our stay. We were B&B only and could always get seated with plentiful and an extensive range of food. The hot items were not that hot but there was a microwave if needed and the omelette freshly made were great and piping hot. I’ve seen reviews saying that the rooms are dated but I didn’t think so as it’s not advertising itself as a boutique hotel. Everywhere is spotlessly clean also. We will for certain return next year if it’s not closed for refurb as we did hear during our stay that, that was going to happen.

Karen Oldham

Good hotel- spacious rooms and plenty of sunbirds around lovely pool! Food pretty standard for all inclusive— great salad selection and always something vegetarian that I can eat. Fabulous location and great service in bar and restaurant. Day time entertainment good - live music in evening also greatly.

Tereza

First time when we were staying in this hotel and everything was perfect. Food was delicious every single day. All staff always very kind and helpful. The animation team was great. A lot of activities. Nicole was fabulous, the best aquagym. We had such a good time. Thank you!!

Ken Fletcher

Had an excellent stay here. The staff throughout the hotel are excellent, friendly and efficient. Restaurant is very good, food is good quality and plenty of choice. My only criticism is that the food and plates could be a little warmer. The pool areas are very good. Plenty of sunbeds and space. The rooftop terrace is also good with sunbeds and space again with a bar, toilets, and two small pools. There is also a naturist area at one end, cordoned off so no-one gets embarrassed, which is not massive but has plenty of space and sunbeds. The large hall and outdoor patio bar gives excellent service and the evening entertainment is generally decent quality. The pool bar is also a good sized area, with a stage for entertainment in the evening.

Kelcie Gebhard

Good size rooms and clean. Very nice pool areas including some that are child free. It is also located near one of the better beaches in the area, a number of super markets, the boardwalk and some highly rated restaurants. There is also two main bus stops nearby. However depending on where your room is located, there is a good chance you will hear the entertainment going on at the hotel when you are trying to sleep. They also don’t offer a full breakfast until 7:30am which with many of the tours having a pick up time between 7am and 8am, means you have to request “early breakfast” with just simple coffees, cereals, pastries and cold cuts.

Clementina Alagna

We have just come back from 5 days staying here. Staff were lovely and very welcoming, entrance is absolutely stunning and clean. We upgraded to a larger room with no problems. Our apartment was massive was very clean and comfortable little out dated but still very nice beds were very comfortable. Food was great could find something to eat on every meal with a few fussy eaters which was great. All in all a lovely short few days that went far to fast and we were sad to leave

david edwards

Main entrance room looks great but that's it. Rooms dated, food very bland and almost cold. Entertainment was poor, entertainment team poor. Not much locally either as hardly no shops restaurants etc If your a plane spotter hotel is great as it's directly under airport flight path. Approx every 10/15min a plane comes over to land. Pool lifeguard was a young lad who looked like he'd just been pulled in off the street, he spent the day on his phone all day. I'd putt this hotel as a 2/3 star. We had good sunshine so not all bad

Adina A

A 5-Star Disgrace – Barely Deserves 2! I had high expectations for this hotel based on its 5-star rating, but it was a massive disappointment. The rooms are old and outdated, with tired décor and a lack of maintenance. Cleaning is appalling, with dust, grime, and an overall feeling of uncleanliness. The bathroom was unhygienic, clearly neglected, and far below acceptable standards. The food was disgusting—bland, poorly prepared, and far from the quality expected at a luxury hotel. As if that wasn’t bad enough, the entertainment felt like it was from the Stone Age, outdated, uninspiring, and completely lacking in excitement or modern appeal. For a hotel that claims to be 5-star, this was a joke. It doesn’t even deserve 2 stars. Avoid at all costs!

Rob Smith

Room was out of date. Needed an update and deep clean. Loose floor tiles, torn window curtains, windows wouldn't close properly, some windows screwed shut, rips in shower curtain. Bath and sink taps covered in timescale. Disgusting shower head. Bathroom smelt awful. Woke up with a bed louse on pillow. AVOID.

Polly greenwood

As per other reviews this is not a 5 star hotel, more like a 3 star. The staff were very friendly and the entrance is very grand. The breakfast was very nice and variable. The coffee was very nice. We were bed and breakfast so cannot comment on other food. The room was very dated however it was very spacious. You have to pay €20 for them to open the kitchen for 3 days. I have never experienced this in any other hotel. The kitchen is behind a locked door so the only place you have to wash any glasses etc is the bathroom sink. You have a fridge and kettle in the room. You also get a tea cup and very small glass in the room, but if you want anything else you have to pay for the kitchen. Also the cups and glasses didn't get replaced while we were there. The pool is quite small and it definitely didn't feel heated. The gym is also quite small and didn't have a lot of equipment. The spa looked really nice however you have to pay for it. Golf del sur is very quiet and there isn't really a beach but it's ok. Planes fly directly over the hotel which some might not like. Also the place you leave your luggage if you check in early etc isn't secure. It is a small room next to reception with no lock on the door. Also wifi is very bad. We weren't far from reception and had no wifi in the room. It is also open wifi so not secure.

Hannah Robson

We have had a fab stay at the hotel. The hotel is clean and modern. The drinks were varied and branded spirits. The food was good with being able to find something for all the family. The best part of the hotel is the entertainment! The kids have been fully catered for and loved the different shows. The shows as an adult were amazing, funny and had us sat at our seats all night. Would definitely recommend Hotel Gala!

Lee Addington

The rooms are really good, clean, and modern. Pool area is large with plenty of sun beds. Food is fine but a bit random for choices at times. They do a different themes each day. Like American, Italian, British. Breakfast gets a bit crazy with the amount of people trying to get items leading to queuing.

Тамара Бакурська

Hotel is good. But this hotel is located near the disco bar Jumping Jack where people are violanted and robbed. There are a lot of victims of this bar. The main thing is that they put drug in your drink and victim remembers nothing. It happened to my son. We wrote a report to police. He was unconscious all night at hospital. You should put announcement in your hotel to the visitors not to visit this place! So people can have a real vacation but not be victims of the crimes!

Personal Trainer Marilyse Corrigan

I stayed at this hotel in November for a solo vacation and truly enjoyed my experience. I was initially surprised by how lively Tenerife was at the end of November! However, after a couple of days, I noticed it was quite noisy at night due to being in the heart of Playa de las Américas. When I mentioned this to the reception team, I was assisted by Katerina, who was incredibly helpful and understanding. She made every effort to ensure my stay was enjoyable, moving me to a quieter part of the hotel and even providing a complimentary day pass to the stunning spa. Their attentiveness and willingness to accommodate my concerns made all the difference. It’s exactly what you hope for in a hotel, and I’m so grateful for the excellent service.

Tim Rock

We had a good holiday with no issues. Being half term (UK) the hotel was close to capacity. We had to queue at meal times to get a table in restaurant. Most of the staff are polite, hospitable and happy to help. Room was fresh and clean, all the facilities you need. Pools are nice and you can always get a sunbed. We went all inslusive drinks from 10:30am with cocktails included. Breakfast lunch and dinner mainly catered for a European pallet but there’s plenty of chips, pizzas, burgers etc on tap. We’d stay here again and would recommend it to families

Inga Ved

I was there one week ago. I was very disappointed with my stay at this hotel. Even though the grounds are beautiful and well-kept, and the two-story rooms with kitchens are spacious, many problems made my stay unpleasant. Room: The inside stairs were steep and made of stone, which felt unsafe, especially for kids or older people. Also, I saw two cockroaches in the bathroom, which is unacceptable for any hotel. Staff: The service was not good. The staff were unfriendly and slow to help with issues. Checking in took a long time, and I had to wait a lot before getting my room key. Restaurant: This was the worst part of my stay. The restaurant’s ventilation didn’t work well, so there was always a burnt oil smell, which ruined my appetite. Plus, after eating there, my clothes and hair smelled like old burnt oil until I showered and changed. The food quality was bad: I saw rotten fruits and apples with stickers still on them, making me question their cleaning and hygiene. The food tasted so bad that I had heartburn during my whole stay—something I never had before or after. Spa: In addition to the issues I previously mentioned, I decided to try the hotel’s spa service called “myofascial head and neck massage.” However, instead of the expected therapeutic effect, they just lightly scratched my head, and the pain didn’t decrease at all. It seems the woman performing the massage doesn’t know what fascia is. Using terms they don’t understand misleads guests and is deceitful. This service was a waste of money. Overall, I was happy to leave and will never return to this hotel. I don’t recommend staying here.

Chloe McKenna

Where do I even begin. This hotel went above and beyond for me and my boyfriend when we stayed. This holiday was booked for a birthday celebration for the pair of us. From the day we arrived to the day we left the service was nothing but excellent, you should be proud of yourselves. They surprised us with cake and singing happy birthday during the even meal, was shocked to say the least. We also got given envelopes that gave us a surprise which we enjoyed. The staff are so lovely and accommodates us and our needs. Always there to be help and very friendly. The rooms were perfect and very clean, beds were very comfortable. However, one thing to note if you have thick hair bring your own hairdryer, took me 40 minutes to an hour each night to dry my hair. Would 10/10 recommend to anyone, cannot fault anything. Very happy indeed

Aoife Mcloughlin

We spent 4 nights in Gran Oasis and it had everything we needed. The location is a 25 min walk from the main area of Las Americas. It's a nice walk however the walk back to the hotel is very steep. Taxis cost between €7 and €9. The kids water park is small but excellent, we were there in low season and our son had the place to himself. The lifeguard,Marina was such a lovely lady and encouraged our son to join in with everything. We found all staff great in the hotel. Our room was two levels with plenty of space and very clean. We did B&B and found this perfect for us, plenty of options at breakfast. The pools are heated and there was absolutely no shortage of sun beds however I can imagine during high season it's quite busy. We didn't attend any of the shows however from what we saw, they appeared to be very entertaining. There was a mix of families and groups at the resort which was a nice atmosphere.

P G

The experience was not entirely positive. The complex is pleasant and objectively well-equipped: there are three pools, two bars, a restaurant, a small game room with ping pong tables, a laundry facility, parking, a supermarket, and several weekly entertainment events. The staff is often the highlight: many are genuinely kind and empathetic. The children's entertainers, in particular, are exceptional. This is a valuable aspect worth emphasizing. However, it feels like quantity over quality. The restaurant is of very low quality: a large buffet with many fast-food-style options. Although there is a different theme each evening, the differences are minimal, not well thought out, and often unappealing. The all-inclusive package is only worthwhile for those who consume a lot at the bar (which wasn’t our case). The other offerings are so low-cost that they hold no appeal whatsoever. Maintenance needs improvement. In our room, several elements were in poor condition upon arrival. The children's pool (water park) was out of service for our entire stay, supposedly under maintenance. Despite being a four-star establishment, no assistance was provided to help a family carry luggage up three flights of stairs (there are no elevators). The images on the website are misleading and not always realistic.

Tímea Keresztes

When we arrived at the hotel we were both really impressed . The interior of the hotel is beautiful. The receptionist of the hotel was very helpful and kind. We had to wait for the room,which was fine,so we went for a little walk and ate something at the pool bar. But after we checked in and got our room,that was disappointing. The room was dirty. Stain on the curtain and black thick hair all over,in the bathroom is the worst. The iron they delivered to us is burned, I don't think we ever are going to use that, we don't want to damage our clothes. We kept it quiet,we didn't want to make a big deal about it,but on the second day we received a courtesy phone call from reception. We told him everything and later showed pictures at the desk,he promised they would clean properly the next day. Sadly that didn't happen. About breakfast, it's ok,but every day is the same,a little bit of change daily would be great. Location wise is far from the city and the beach, I only recommend this place if you are willing to rent a car or don't mind paying for a taxi daily. After my review here they made a big effort and did a deep cleaning in our room. This was really appreciated. I would highly recommend the managers to check on their people's work more often. As I can see now,they could do an amazing job if they are under pressure.

Tiffany Brierley

Just leaving a 5 night stay, we booked with our friends and had an apartment per couple. On arrival, we were given an upgrade to 1 bed apartments from studios, check in was smooth - we arrived early so was allowed to store our luggage and head to the pool. Apartments very clean, spacious and equipped with what you need in the kitchen. The only thing I personally struggled with was how cold the apartment was in the evening. I asked for a heater at the reception but it's not something they provided. The pool areas are clean, tidy, lots of seats and loungers, no fighting for a seat. The staff all fab, clearly happy to work there and very pleasant. The location is great, with the shops and restaurants on your doorstep, a 15 minute walk to the beach with more shops etc. The market is across the road, every Thursday and Saturday morning which is nice and makes the area much busier on these mornings, otherwise it's very calm and chilled out. We went self catering so can't comment on the food, but the drinks were good (very generous with the alcohol!). The entertainment every evening is a nice touch, something different each evening to suit various ages. Checkout is at 12pm, so with a later flight it is tough. However, you have the luggage store and you can book the use of a shower room for 25 mins to freshen up before your flight. We all really enjoyed our stay and would definitely return.

Adam 'Twenny' Sheffield

Fantastic hotel. The pool was large, and not too cold considering we went in January! It's worth mentioning the entertainment (was ok) will keep you awake if you're room is around the large pool! We went down and enjoyed it for a few nights, but some nights we stayed in, and it was far too loud even with windows and doors closed. Worth keeping in mind if you have children trying to sleep!

Jason Duggan

it is a really nice hotel clean and tidy. I would definitely highly recommend making sure you have air conditioning as not rooms do not have them. cleaners come on a daily basis to the room. The bars are rather good. The pool was a fantastic size and location for the sun. food was not too bad what you wood expect really with a all inclusive. location I would say is OK right next to a shopping centre.Lots of other shops as well. the biggest problem I would have to say is the day you check out if you have a late flight.They take your wrist bands and deactivate key cards to enter the hotel at 12pm which I have never had at any resort or hotel i have stayed at. other than that highly recommended

Jen Waiting

Lovely hotel in a great location with friendly,helpful staff,we didn't want to leave today. Close to bars,shops&amenities&not too far to walk to the beach. By far the best hotel we've stayed in for cleanliness&spacious rooms. Food&drinks were what you'd expect from all inclusive&lots of sunbeds. The only negatives would be the poor evening entertainment&the fact they take your wristbands off at 12noon check out so the all inc stops. If you have a late flight this would be an issue! We would definitely return&recommend

Derrick Gornall

I booked another 2 weeks within 3 days of returning. Was perfect for me. I have to mention the young lad who did the children's disco. He gave it 100%, and put a smile on everyone's face. A credit to the hotel and to himself......the girl who did the disco was also very good. The restaurant management were firm, friendly and professional. Looking forward to returning later this year !

Philip Mock

Hotel in need of some TLC. The staff are amazing, and give great service. But little faults accumulate and spoil the overall feel. Drinks are served in paper cups. The room had only one available electrical outlet (luckily we always bring a multi adaptor). The rooms generally looked tired and outdated. The food was good and varied, sometimes a little cooler than desired, but there is a microwave available to heat if required. The pool area is nice, with plenty of beds available (although we did visit in low season). Overall we enjoyed our stay, but probably wouldn't return to the Palia Don Pedro.

Diogo Valente

My initial interactions with the hotel were quite disappointing, to the point where we considered canceling our booking. I reached out via Booking.com because, despite the hotel being advertised as open 24/7, we discovered that check-in ends at midnight, and we knew we would be arriving later. Unfortunately, it took several days to receive a response to my message, and we only got a reply after calling them directly which cost us an international call. Additionally, the day before our arrival, we emailed the hotel regarding pool towels. They confirmed that towels were provided but failed to mention that there would be a charge: rental cost of €7 per towel plus a €10 deposit. We ultimately decided to purchase towels from a nearby supermarket for €8 each which allowed us to keep them. A great unnecessary souvenir. This brings me to another point: while the hotel is marketed as all-inclusive, many essentials are not included, such as pool towels, the safe deposit box, Wifi, and the TV remote, all of which require a deposit. As a result, we ended up watching Polish channels for our entire five-day stay. The pool area, where we spent a lot of our time, was spacious, featuring two pools and plenty of sunbeds. Just a heads-up: if you want the best sunbeds, be prepared to wake up early and place your towels! One last point to mention: since this is an all-inclusive hotel, you can imagine that a lot of cups for various drinks are used throughout the day. While there is a significant emphasis on recycling in Tenerife, around the pool—where most of the all-inclusive drinks are served—they use cardboard cups and plates. Unfortunately, there are no recycling bins available. I understand the practicality of using cardboard cups, but from a sustainability perspective, this is not ideal. It could definitely be improved.

Amber Gimblett

This has got to be the most disgusting place iv ever stayed 🤮 the first room we were given did not even have a bed for my daughter, and were told she had to sleep on the sofa that was about 200 years old, I would not let are 3 dogs stay in that room, They did move us rooms was not much better, but my daughter had a bed 🙄 Went to the pool the next day and iv never been so shocked to fined how this place is still open 😳 all the sun chairs were deformed and covered in dirt 🤮 All the grouting was missing from the floor tiles where kids kept cutting there feet, All the staff were moody and un inviting, The hotel needs closing for a few months and complete renovations to bring it back to offer holiday makers what they are advertising. Love holidays really let us down on this one, Till they have sorted this place out, please do not take your kids there, it’s unsafe also the lifeguard sat in a bush not even looking at the pool all day 🤷‍♀️ In my eyes not safe for humans 🤦🏼‍♀️

Beee Phe

What can I say Staff were incredible, food was nice great choice, entertainment was a 10, bar was nice, pool and yoga. One of the best holidays I've ever had because of the staff (all staff) Laughed and actually joined in nearly every activity, guests were lovely and was fun. Hot in February 2022. Should have reviewed sooner, thank you all. 😊

Paul Lyons

Nice place to chill out and relax. It's not posh but it's clean and food is lovely. Staff are friendly and helpful. Good spot for plane spotting from the pool✈️☀️😎💯👍

Hannah Desmond

The hotel is fine, a little shabby as mentioned by some other reviewers and doesn’t have the comfiest beds/bedding, although the sofa was great! The food was fine on the whole – some days better than others but there was a decent selection most of the time. The pool area was a bit cramped and the music wasn’t my vibe so I spent most of my sunbathing time in the solarium which was really quiet and has lovely views. The staff are really nice at the hotel, they work very hard and are very friendly. It was all very clean. Overall, I’d recommend it for an affordable holiday in West Tenerife.

Daniela Baha

I would say that is not it for a family, no entertainment for kids at all, is a very little swimming pool for kids (no heated pool during our stay -February-), breakfast was just basic, not many choices and I also saw insects in the bread area, is an old hotel not worth it price! Old rooms, doors not closing properly- noisy- But I have to say that the staff was very friendly and hardworking people! The only good part of our stay there

Donna Cunningham

Mixed experience. Food disappointing, some days better than others. Fruits and salads nice. Fresh pancakes some days for breakfast good but sausages cold, "bacon" fatty/greasy. Eggs often undercooked. Toasters and coffee machines very slow and not always working. Limited variety and only warm enough if went as soon as opened. Partner and i both ill, cant say definately from the hotel but we hadnt eaten elsewhere so this put us off eating much the last few days. Snack bar was just a cabinet at pool bar, very limited. Pool seating area very small and always a horrible sewage/drain smell at that end of pool, unfortunately our room was at that end too so could always smell this. Cleaners start at pool 8am every day dragging beds, chairs which is so noisy, would be much better for guests if this could be done the evening before. Rooms were large, bed very uncomfortable, few areas of room could do with being repaired, grout, tiles etc but cleaners did best and public areas were very clean. Reception looked and smelled lovely shame rest of hotel didnt smell as nice. Entertainment was limited but partly due to mix of different nationalities it was hard to put on events suitable to mixed audience. Was a mostly older age group when we visited so only did bingo and karaoke so no atmosphere in the entertainment area. We also didnt find staff friendly at this hotel when asking for drinks and the paying for plastic cups was a bit of a nuisance as if out had to carry cups to use when got back, buy more or go back to room for cups used the previous day. Not sure all inclusive worth it as not much at hotel for staying there all day. Location good, 10-15 walk down to Playa de la Arena beach, same up to other bars in Puerto Santiago. Walkable round to Los Gigantes too and one street back from main road for buses along to LC/LA. Overall we would be unlikely to stay at this hotel again but did like the area.

Les Les

A lovely hotel. Nice and clean. Good food options. All staff but one were super friendly and very professional. Nice pool area. Beautiful views from the roof solarium. Would use again

Mathew Downes

Hotel was clean and tidy. Receptionist upon greeting were lovely and very helpful. Restaurant and bar staff were great and Ruben in entertainment was amazing. He had time for everyone and provided what he could within control. Dino the lifeguard well….. aggressive, slapping his hands to guests when angry, don’t like British female guest. Falls asleep on his chair likes to close the pool early. Leaves the pool 20 minutes early so he can get changed so he can leave on time which means the pool is unmanned. Needs to learn to be professional.

martin fox

We had a great time here with our 2 year old. The hotel staff were fantastic and attentive when needed. We stayed all inclusive and found the food choice and quality as good as any other all inclusive we have been too. The pools were a little cold but we found the top pool the warmest one of the three. The children’s disco was great but started a little bit late for our 2 year so she had to miss a couple because of being too tired and grumpy :). The room had plenty of space and were kept clean and tidy.

Chriseff1

Nice enough hotel, though it seems to have seen better days. Rooms were nice. Definitely worth paying the relatively small extra amount for a sea view as it was stunning; especially for early evening sunshine and the sunset. Our main issue was the inability of the kitchen staff to keep the food warm, never mind hot. We tended to eat between 8pm and 9pm and literally not one meal choice was still hot. The hotel is located a long way from the airport. €90+ in a taxi, so I recommend getting the bus or a multi drop off shuttle. Had a good holiday. Good value for a week's all inclusive. Just need to improve the heat lamps to actually keep food hot.

Laura B

Wonderful hotel! Lovely & helpful staff! Some great entertainment. Clean rooms and lovely food - only criticism would be there's little vegetarian options on most nights - and some items are mis-labeled as vegetarian when it did have meat (often the soup). However, would recommend this hotel for its amazing facilities, staff and lovely location near a natural beach.

Ash C

Only stayed the one night as our hotel had an emergency. Food excellent in the restaurants except the vending machine for sandwiches. Bathroom in our room did not have a handle on the inside? The electric flex wire for the Aircon unit had a very dodgy connection with block and insulation tape! Breach of even EU Regs. Otherwise we would stay here in the future. Very nice.

Lu Aww

The hotel is really lovely. We rented a car and travelled around the island and we thought that the location of our hotel was just perfect. The studio room was spacious and it has everything we needed, one small remark about the sofa...it could be changed or repaired as it was a bit broken. The food was really good, the staff was friendly, we liked especially the bartender Juan Carlos, he was super nice. We definitely recommend staying at Allegro Isora.

Sharon Boyd

Here at the moment, in block B, floor 10 facing the sea, noise from karaoke across the road until 11.30pm but it's grand and good songs. Silent after that. Great night's sleep. Room lovely, very clean, beds made and cleaned daily. Whole place is spotless, ok carpets a bit stained but that doesn't affect holiday. We are all inclusive and food is amazing, huge variety. Food available from 7.00am until 9.15pm. Pool area and snack bar is great. Staff are very friendly and helpful. Little supermarket attached, as well as a great hairdressers/beauty salon, which I would recommend. Highlights, cut and blow dry is less than half the price of that in Ireland. Situated right on the beach and walk way. Would highly recommend this place and would return.

Jonathan Cochrane

WORST NIGHTS SLEEP MONEY CAN BUY! If you enjoy a good night's sleep do not come here. As much as I appreciate the hotel can't control noise levels in the area they could at least make this apprent in marketing or try and sound proof the rooms. The noise is unbearable from the local bars and clubs. This hotel is only suitable if you enjoy going out at 11 pm, getting off your face on booze and coming in at 6 am in the morning, or are profoundly deaf. The only hours it is quiet is 8am until midday. The hotel will tell everybody that it's the vibrant area, but I don't think wearing earplugs every night and still hearing thumping bass from nearby bars and getting no sleep fun. Surely a fundamental point of a hotel is somewhere to sleep at NIGHT?! Just a warning do your local research as I clearly didn't. The hotel is in serious need of a refurbishment as it's very dated. Apart from that the staff were very friendly and helpful and the breakfast wasn't bad at all. But never again...

Aiste Asakeniene

Avoid This Hotel – Not Worth 4 Stars! I booked this hotel for my mom and son, wanting to give them a great experience, as it was my mom’s dream to visit Tenerife. Unfortunately, their stay has been a nightmare from the start. Upon arrival, they found: °Mold in the room (on the curtains) °A falling lamp that was never fixed °Dust and dirt everywhere °Extremely loud noise from outside, making it impossible to sleep My mom doesn’t speak English, so my son went to the reception in the morning to request a room change. The receptionist told him to come back in two days because they had no available rooms. However, when I checked online, I could still book a room—proving they were not fully booked. I called the hotel myself, explaining that my son has asthma, and mold exposure is a serious health risk. Even after speaking to a manager, they refused to move them, saying it was "hotel policy." Instead, they sent housekeeping, who only swapped one moldy curtain for another. I attached photos of both curtains, try to guess which is "new one" The lamp was still loose, and the room remained dusty. This is not a 4-star experience—more like 2 stars at best! The hotel’s lack of care for guests, especially those with health concerns, is unacceptable. I strongly advise against staying here! I got advice to contact OMIC if management won't do anything

Iveta Kleinoviene

This is my second visit to this hotel, and while my previous stay was enjoyable, this experience has been quite disappointing. The staff are exceptionally friendly, the entertainment is excellent, and the kids’ club is outstanding. However, my current stay has been marred by the unbearable noise from a karaoke pub adjacent to the hotel. For three consecutive nights, I have been unable to sleep due to the loud singing that continues until 3 a.m. This has made it nearly impossible to rest, particularly as I am traveling with my 9-year-old daughter. Despite my request to change rooms, I was informed that the hotel is fully booked, and no alternative arrangements could be made. I even purchased earplugs, but they have proven ineffective. It is crucial for future guests to be aware of this issue. If you choose to stay at this hotel, I strongly recommend requesting a room that is not on the side facing the karaoke pub. Without adequate rest, it becomes very difficult to enjoy what would otherwise be a great holiday experience. Additionally, the rooms could benefit from modernization to meet the standards expected of a hotel in this category. While I have stayed in many 4-star hotels, including Gala and Troya, and have never encountered such issues, the situation here has significantly impacted my overall impression. Unfortunately, I cannot see myself returning to this hotel unless improvements are made, particularly in addressing the noise disturbance, which severely detracts from the holiday experience.

richard read

Really nice hotel and close to the sea and amenities. We paid extra for a sea view which was worth it. It would have got 5 stars for the room, but I think it was missing a fridge and the shower was in a bath. However the cleaning lady did an excellent job keeping our room clean. We had an all inclusive deal, and I'd like to thank the bar staff and all the kitchen staff producing such a variety of good food.

Jenkins David

Family Hotel Review I had the pleasure of staying at the Family Hotel for a week, and the experience exceeded all my expectations. From the moment we arrived, we were greeted with a warm smile at the reception. The staff was incredibly attentive, providing detailed explanations of the hotel's services and kindly answering all our questions. They even offered personalized recommendations to help us make the most of our stay. The hotel's atmosphere is perfect for families. The rooms were spacious, comfortable, and impeccably clean, with thoughtful touches for children, such as cribs and toys available upon request. Additionally, the play area and the kids' pool kept our little ones entertained throughout our stay. One of the highlights was the food. The hotel's restaurant offers an excellent variety of dishes, featuring both local and international options. Every meal was a feast for the palate, and there were always healthy alternatives for the kids. The breakfast buffet, in particular, was exceptional: from fresh fruits to homemade bread and hot dishes prepared on the spot. In summary, the Landmar Family Hotel combines impeccable customer service, family-friendly facilities, and an outstanding culinary experience. It’s a place we would happily return to and highly recommend to any family looking for a memorable vacation.

Dennis Martin Giordano Goyzueta

This hotel is fantastic in every way—perfect location, excellent facilities, and great amenities for kids. But what truly makes it special is the staff. From the reception team to the housekeeping staff, everyone went above and beyond to help us with a few issues, always with a smile, making our stay even more memorable. This was our third visit, and it was amazing to see how many staff members remembered us, even small details like where we’re from. It was also wonderful to reconnect by chance with other families from different countries who, like us, keep coming back year after year—reassuring us that we're not the only ones who love this place so much! Most likely, we’ll be back again next year. Looking forward to it already! :)

Julija Mikeniene

Review of Landmar Costa Los Gigantes Hotel Unfortunately, our experience at the hotel was very disappointing and did not meet our expectations. First of all, the food was very poor – both the adults and our children had issues with the food quality, and we even experienced food poisoning. This was an extremely unpleasant experience, especially during our holiday. Secondly, we were not happy with the plastic cups used near the bar – they smelled like stale beer, and even when we chose clean glasses, the same smell was still noticeable. This was really uncomfortable, especially for the kids who often took these cups. Another serious issue was that we found a cockroach in our room. Additionally, we noticed a lot of cockroaches outside in the evenings. This certainly didn’t help create a safe and comfortable environment. The room cleaning was very poor – it wasn’t done thoroughly, which further affected our mood. It seemed like the hotel wasn’t taking care of cleanliness. Furthermore, there were additional charges for various services that were not clearly communicated before our arrival, which was frustrating. And also – the cocktail preparation quality was poor. It seemed that the bartenders were unable to make tasty cocktails, which definitely didn’t meet our expectations. Overall, this stay was very disappointing, and we definitely wouldn’t choose this hotel for our future holidays. We strongly recommend paying attention to these issues before deciding on this hotel.

Rafal Wysocki

I spent a very relaxing week with my family. We are very satisfied with our stay at this hotel. Very friendly staff (reception, restaurant, spa reception, bars, room service. Food and drinks very good, lots of choice so there was plenty to choose from. Room with a beautiful view of the sea, very clean in pristine condition. A big thank you to Ms. Monica for keeping our room clean and tidy. There would be much to praise here, so I would still like to mention our stay at the hotel spa ..., it was wonderful !!!! The weather throughout our stay was not ideal, so we made our time at the Spa more enjoyable with purchased massages. It was really wonderful. We didn't want to leave there. Very friendly front desk staff at the Spa, especially Vicky and another lady (sorry, I forgot her name), and last but not least, I would like to especially thank the masseuse Karolina for the pleasant, relaxing and helpful massage of my sore shoulder. I highly recommend that lady, a woman with the soul of an angel with magical hands Thank you Karolina! We hope to come back here again someday. Rafal

Marika Muraszko

This was our First stay here , but very safe to say it definitely won’t be our last !! The Hotel views and amenities are to die for ! absolutely have everything you could Imagine , The entertainment is top class with different shows, acts and two mini discos a day. Which our Son loved and he was never easier to put to sleep afterwards. Never seen such a great Magic act as the one here. Huge heated swimming pools with games and Music led by the fantastic Animator Wilson , and Landi popping out to take pictures with the kids and dance. Chris the bartender made the most delicious Cocktails ever. Food was amazing and even between set meal times so many snack bars to choose from , and I mean proper meals not just crisps etc. Designated buffet area for kids with plastic colourful plates and of course the best part for our son was plating his own ice cream after each meal 😂😁. Karolina from the Spa gave me the most relaxing massage, while our son enjoyed his time at the baby club ! We couldn’t have asked for a better team and hotel , we are forever grateful and thankful If you’re thinking of booking just do it !

Marko Jotanovic

Decent room. Decent breakfast. Great pool but super cold in the early months. Location was amazing. Super convenient to get everywhere. Supermarket and pharmacy just beside hotel. 711 bus picks you up from airport and brings you 2min walk from the hotel. Bus 40 drives during the day so no need to worry about overpriced taxi etc. Beaches around hotel - Cristianos side are amazing. Hotel was crazy expensive though.

Marius Cashub Pieniazek

Everything was perfect. Great food, lots of choices for everyone and the Christmas dinner was to die for! The kids club was so helpful and our son loved it. Everybody was so kind and you really had a feeling that they care for their guests. We went for the all inclusive option and we never complained. The superior room was huge and spacious with a view at the pool. A special shout out to Eduardo who has made our dining experience another level. Eduardo was always smiling and playful and always on top of the things - a master in his element. Thank you for making our stay even better with your humour and kindness.

Ethne Brown

Clean, lots of hot water. Comfortable beds. Friendly , professional, and helpful staff. Wide selection of food. Restaurant staff are hard working, keeping all areas clean and tidy. Christmas gala dinner was excellent, so too the New Year’s Eve Dinner. Evening entertainment would be more comfortable if the inside area was used rather than at the pool area. Good Internet link and tv channels.

Becky Taylor

Lovely hotel, food was amazing for all inclusive! Drinks were good although the pool bar was hard to get service from, often I'd leave due to others being served before me - I did feel a bit invisible sometimes! Pool was lovely and evening entertainment wasn't bad. We did book a double bed and got a twin, while we could have complained at the time we got there it just felt too much hassle but was disappointing. Great location for the main strip and beach bars

Heather Meredith

Confused by the bad reviews just got home after a 10 night stay and couldn’t fault the place. Staff friendly, rooms cleaned daily poll area well kept and cleaned regularly. Great location. Yes the food isn’t amazing but its a tenerife all inclusive why are people expecting Michelin star quality food. Good selection of food for every meal different themes on the evening buffet. All of it alright and decent enough to eat. If your a normal person then its a great hotel. If your expecting red carpets rolled out and fine dining experiences then go somewhere else. Id 100% return

Andrew Marjoram

Exceptionally clean room. The rooms had everything I needed. I didn't notice the fridge until I left though. The easy to pull out drying rails on the balcony were a nice thought too. The rooms were cleaned to a very high standard every day and tea & coffee topped up. The nice touch of two free bottles of water were appreciated. There was also cold water available from dispensers around the hotel. All the staff I came across were so friendly & efficient. I was all-inclusive and the food was amazing with a very wide choice with daily changes to the menus. I saw a lot of negative reviews about food not being hot enough, which is just not true. And anyway, I saw at least one easily accessible microwave to heat to required liking if necessary. The facilities were superb. I used the indoor pool every day. There was always available sun beds and outside pools were lovely. I would thoroughly recommend this hotel and hope to come back again one day.

Adele Parmar

EXTRA.While the resort is advertised as all-inclusive, we were disappointed to find that we couldn’t take full advantage of the specialty restaurants during our 5-night stay due to restrictive terms. This is something to be aware of when booking, as it detracted from the overall experience. The restrictions left us feeling like we weren’t getting the full value of what was promised. We are at the Alua Atlántico Golf Resort and were very pleased with our experience. Upon arrival, we were checked into a room with a spiral staircase, which, as an older couple, we found unsuitable. However, when we requested a change, the staff was incredibly accommodating. They promptly arranged for a new room that suited our needs perfectly. The service was exceptional—truly reflective of Hyatt's high standards. The staff were friendly and professional ensuring we were comfortable. The resort itself is lovely, with excellent amenities.

SUSAN DERBYSHIRE

Lovely hotel - spotlessly clean. Big bedroom - cleaned every day and fresh towels. The hotel is massive. Food excellent- there is always something you will like. The token situation to get drinks is odd but you soon get use to it. Pools are fantastic. Special mention to Andrea at the Areca pool who always had a smile on the face. The only negative I would give this hotel was the evening entertainment, flamenco, etc - it just wasn’t very good. Overall a lovely holiday - lots of sun beds - no need to reserve !

Karen Goodbrand

Stayed at this beautiful hotel in November, everything was perfect, rooms are very spacious and absolutely spotless! Plenty of sunbeds to choose from and nice size pool. All inclusive was busy but never had to queue, lovely food, couldn’t complain about any of the meals. Staff were lovely, especially the housekeeping staff. Absolutely perfect for us! 10/10

Christine Crompton

Visited Alua Atlantico for a week during the Christmas period this year. My daughter and myself really enjoyed our stay. Our room was big, the beds really comfortable. We had a lovely view of the Marina and sea. Bathroom was excellent. The room was cleaned every day with clean towels when needed. The pool area is great. Lots of sun beds, even though it was busy. Food was fresh and varied. Reception, pool bar, and restaurant staff friendly and helpful. All in all, a lovely stay. I have already booked to go again.

Christine Brown

Great hotel, just a short walk to the beach, shops and bars. Staff were really friendly and the food was excellent, lots of choice and beautifully presented. The whole hotel and grounds were spotlessly clean and always somewhere to sit or lie down round the pool. The only criticism was that not all cocktails were on the all inclusive menu (but all the same price) and the snacks around the pool were limited to sandwiches, salads and fruit, disappointing compared to the food in the restaurant and a shame we could not pick from the poolside menu. 100% would return

Helen Taylor

Fabulous stay. Lovely comfortable clean room. Staff most attentive and even surprised us with a bottle of bubbly for my friends birthday. Amazing stay would highly recommend and hope to stay again. We were b&b which was amazing!! Fresh food, variety, catered to all requirements/allergies. Pool and gym great/under renewal all round 10/10

Stephen McCombe

Adult only hotel very clean with friendly staff. Fair size room with a good view. Breakfast was fine lunchtime meal not much choice but evening meal was lot's off choice and the food was nice. The my favourite club was money well spent snacks, nuts, pastry dishes with tea,coffee branded spirits, soft drinks and San Miguel for €10 away each open 10.30 till 23.00. Will go back see you next year.

Beatrice Hurmuzache

Loved everything about this hotel. The room was very clean and modern, we had such a comfortable bed, sleeping like a baby every night. My partner and I had our wedding in Tenerife so for the night they prepared some lovely surprises in our room to make it even more romantic. The food was very good, my parents were super excited, especially with their dinner. There weren't vegan options beside some roasted vegetables, so we had to go eat at Tierra cafe a few breakfasts, which I also recommend to everyone. Didn't enjoy the pool because we love the beach, but we were able to rent some beach towels. The gym looked very appealing as well. Receptionists were 100% involved in all requests we had, super helpful, especially Florina.

Sheila McCombe

I would definitely recommend this lovely hotel. We booked My Favourite Club room & were not disappointed with room 902, beautiful views, very spacious & cleaned daily. It also including free safe, full fridge on arrival a bottle of red wine(would have preferred white or rose, so we left it) My Favourite Club also included access to a private lounge with your key card, included premium drinks, San Miguel, Absolute Vodka, Cava, wines, mixers & snacks which were replenished throughout the day, nice touch 😀 Staff were very friendly & helpful & always had a smile, the bell boy who took our cases was very pleasant. The location is great & within walking distance from restaurants & bars & you can walk either way to take in the sights. Pool area is lovely, nice & chilled but a little bit more background music would be great. There was a little but of loud music from our balcony from around 2-7pm but we didn't mind that as the music was ok if you were chilling on your balcony. All in all a fabulous experience & would definitely return. 😎🥰

Sonia Parks

The hotel has exceeded expectations, the interior is really impressive and maintained to a really great standard. Lots of lovely terraces and quiet areas. Gardens are beautiful. Food generally good. The animation team are brilliant, special mention for Ricky, Anton and Melissa who we got to know. One downside was none of the large pools had a shallow area and one of our party was unable to use them being a non swimmer and only 5 foot. The hydrotherapy pool was a really great feature which we enjoyed.

Maarja Paomees

A fantastic hotel that truly exceeds expectations with its excellent service and attention to detail. The rooms are immaculate, cleaned thoroughly every day, and equipped with everything you need for a comfortable stay. The atmosphere is welcoming and relaxing, making it a perfect choice for both business and leisure travelers. What truly sets this hotel apart is the exceptional staff. They are not only professional but also incredibly friendly and attentive. No matter what questions or concerns you have, they go out of their way to assist and ensure your stay is as smooth and enjoyable as possible. Whether it’s a special request, local recommendations, or just a friendly smile, the team is always ready to help. Overall, this hotel combines outstanding service, cleanliness, and comfort, making it a memorable experience for every guest. Highly recommended for anyone looking for a hassle-free and enjoyable stay. Special thanks for Carlos David who served us on New Year's Eve. His smile never left his face.

Richard Broughton

Well planned and layed out hotel, set with beautiful views of the sea and the mountains. All rooms have a brilliant view of either. Good bus routes for days out. But the hotel really has enough on site to enjoy a good rest. Good food and entertainment. Extremely helpful and friendly staff. Can't go wrong.

Ste Porritt

Really enjoyed our stay at this hotel. The grounds at the hotel are kept very well and the whole ambience of this place is very good and relaxing. The rooms spacious and kept really clean. The shows at the hotel where very good and the bars and surrounding areas where also clean and tidy at all times. Special mention goes out to the animation team including Melissa and Ricky and Anton who kept us entertained all times of the day and night. I would recommend this hotel and we would come back for a nice relaxing break for some winter sun.

Devon Griffiths

Such a lovely hotel and team! Honestly couldn't fault it at all, we really enjoyed staying here. Everyone was very attentive and super helpful! The bar staff and waiters were friendly. The entertainment team were great, and really got everyone involved! Ricky, Anton & Luis were brilliant entertainers, they really get everyone involved and made sure there was always something to do. We’ve had the best week, and would love to come back again! ☀️

Georgina Hill

What an amazing week we have had at the Labranda Suites, the room and service has been absolutely amazing, especially from Alejandro at the Bubbles Bar who provided us with helpful advice for our excursions and speedy service every evening with our drinks. The animation team were friendly and the events were so much fun and also nice that there are adult-only events too! Although an extra cost, we thoroughly enjoyed our visits to the sunset champagne bar which had a spectacular view and a great selection of cocktails. The rooms are spacious and comfy and well-maintained and the location is a stones throw away from anything you could or would need. Thank you for making my first time in Tenerife so fantastic and I do hope to visit again in the future!

Kay Brackett (Vikingpurplepenguin)

We had a lovely family holiday here Feb 2025. On arrival we were upgraded to a larger suite. Reception staff were a little slow, and the staff at the pool bar on the family side could have been a bit friendlier but overall a fantastic place to stay, only a quick walk downhill to the beach. Loved it and my kids had to be dragged out of the pool every day. Having an adult side and a family side to the hotel is wonderful - I didn't have to worry that my children were annoying anyone at any point. Plus it created an escape for me to go enjoy rooftop yoga without the children as it was on the adult side. I'd highly recommend this hotel and would stay here again.

Raluca Mirancea

We stayed in a family suite room for 7 nights in Jan 2025. We enjoyed our stay, the staff is very friendly, the food is very good and with a lot of options for all tastes. The entire hotel is very clean, the rooms are cleaned very well. It was my daughter’s birthday and they surprised us by letting in the room a mini cake, some drinks a birthday card. It was so nice from their side. The night entertainment is nice also, a mini disco for kids every evening followed by different activities - bingo, magic show, games, karaoke, circus, etc. The only thing that was not well though was the game nights - the games are chosen to get 2 men in the final so can drink beer quickly in the final which is not fair for the ladies. But the entertainment team is really nice, they share a lot of positive energy and most of them seem to really enjoy their job. Kudos to Rachelle and Johnny, and to the lady with the magical show and the circus team. Overall we had a good stay and we recommend to others.

Belinda Parkes

Great hotel in good location. We were half board and the food was ok. Good animation team and entertainment most days. Lots of available sunbeds. Swimming pool clean and warm enough. The reception staff were great upon checking in but didn't know how the paying for drinks worked in the restaurant being half board. Seemed a bit strange. We had a good time. The rooftop bar was brilliant, amazing sunsets and the staff up there were fantastic. Nice to sunbathe in the day as well, when the bar was closed. ( Adults only)

Dawn Charlesworth

Fabulous suite and clean. Staff very welcoming and friendly. The rooftop bar is a must but drinks aren't included even for all inclusive customers. The sunsets are amazing to see. Not much choice of food in the restaurant but all fresh and plenty. Our suite was spacious and comfortable. We were on the first floor and at the front of the hotel but there was no noise from traffic or people passing. Overall it was a very enjoyable holiday and would recommend it

Amanda Crawford

We stayed at the Sabila in January 2025 for one week. From the moment we arrived at the hotel until the day we left we were made to feel extremely welcome and we have nothing but positive things to say. The hotel is spotlessly clean, it is located close to the beach and promenade, is surrounded by some lovely restaurants and bars and is accessible for everyone. The food is plentiful, there is a good selection which is well displayed and caters for all tastes and food allergies. However the main thing that stood out for us was the staff. Every one of them was pleasant and helpful and there is no doubt that they all make this hotel so special. Sarah and Christian from the entertainment team were so lovely, funny and talented. They know how to have fun and make people feel good, huge thank you to them for getting so many people of all ages and abilities involved in the activities. The evening entertainment was very enjoyable , if it's not your thing you can still enjoy the atmosphere relaxing in the foyer with a drink. The rooms are tastefully decorated and the beds are extremely comfortable and draped in gorgeous Egyptian cotton bedding. The fridge and kettle / coffee maker in the room was a nice added extra. The pool area was beautifully laid out with sea views and plenty of sun loungers. It was kept extremely clean, had a lifeguard on duty and lovely staff to serve food and drinks throughout the day. We had a wonderful holiday here and would thoroughly recommend the hotel.

Claire Platten

We loved this hotel. Rooms are clean and comfortable. The food was fantastic and the staff were brilliant. Plenty of sunbeds for the late-comers too. Perfect for a winter sun break over the Christmas period. Top tip though, if you’re here for New Year’s Eve, bring a party outfit and decent shoes. I was left feeling very under dressed! Would definitely come back. Fantastic holiday.

Mary Alderson

2nd time here. Pure quality! I've never stayed anywhere with staff as friendly and helpful as this place. On arrival Michael at the door, remembered us. He said "ah you've come back! Welcome home" great start. Swift service at reception. Rooms immaculate and housekeeping keep it that way. Food excellent, so much choice. Waiters fantastic. Pool entertainment is great. Pool bar excellent, pricey but worth it. I can't recommend this place highly enough. We're here now and loving it. Also adult only. It's worth paying the extra for the luxury, I just hope their prices don't jump too high.

Regina F

The rooms were pleasant; however, one of our rooms, despite being the same category as the other, received no sun on the balcony throughout the day. The New Year’s Eve dining option was priced at €220.00 per person, including drinks, regardless of whether one consumed alcohol or not. This felt exorbitant. As a result, we canceled our half-board plan and chose to dine elsewhere for the remainder of our stay. While the food in the restaurant was good, it was not exceptional enough to justify such a price. That said, the staff across the hotel were consistently friendly and helpful, which we greatly appreciated. Overall, we had an enjoyable week, but I’m uncertain if I would choose to return to this hotel.

Kolbrún Ída Harðardóttir

This hotel is amazing ! Really comfortable, grate location, everything you can wish for is there for breakfast... and the last but not the least the staff is so welcoming, smiling and making sure you are there for a treat. I will definitely come back to this hotel later on. We had a large group coming together and the preparation from the hotel staff made the experience better than you can imagen. Again thanks for everything and see you soon again !

Trini Morris

My stay at the Gran Meliá Palacio de Isora was, overall, a wonderful experience, thanks especially to the Agave restaurant, where I enjoyed spectacular food in an unbeatable atmosphere. The service from Bea, Erika, and Bea from Cuba was exceptional—always attentive, friendly, and with a smile that made every meal even more special. Without a doubt, they make a difference and make you feel at home. On the other hand, my experience at the Oasis restaurant was not the best. The service left much to be desired, with slow and disorganized attention that contrasted with the rest of the hotel. It’s a shame because the setting is beautiful, but the lack of professionalism affected the experience. Despite this small inconvenience, I would recommend the hotel without hesitation, especially because of the wonderful team at Agave. Thank you for making my stay unforgettable!

Mike McQuaid

Beautiful, relaxing and quiet. Our favourite hotel in the Canary Islands (out of 10+ we've been to) and the only one we'll be actively looking at visiting next year. The location was very well maintained, beautiful and easy to get around. The amount of activities for kids of all ages was wonderful. Particular shout-out to Luciana and the "mini club" for creating an environment our kids actively wanted to visit each day (normally they need a little more encouragement).

CAROLINE WRIGHT

Overall we had a lovely holiday in a very nice hotel. Stand outs for us were the staff who were super friendly and helpful, the pool area which was lovely and the food, which was incredibly varied. We thought the rooms were fine, if a little dated, one downside is a total lack of soft furnishings, which means noise carries between rooms/floors. Unfortunately, we had very noisy neighbours and had to move on account of being woken up late at night and early in the morning. If you're looking for a quiet, relaxing resort, you might be better served elsewhere, this is very family friendly and as a consequence, there are lots of families and children and mealtimes are extremely noisy. There didn't seem to be any consideration for couples wanting a quiet table at dinner, which was a shame. However, by far the most annoying things about this resort were the roped off areas, differentiating red level customers from everyone else and the almost constant sales pitches from staff members trying to sign us up to the Circle membership. We had to endure their sales pitches over and over again, each time explaining we weren't interested and just wanted to relax. These things alone very much put us off, and we would not return to this hotel group as a consequence.

Ben Pfeiffer

This hotel is absolutely fantastic! We enjoyed every second there. The staff really takes care of your needs and is very friendly. Especially the Guest Experience will make sure that everything will be according to your wishes. For example they created a daily baby meal plan. That means all their restaurants were prepared before our breakfasts and dinners and created amazing baby purees. Recommend everybody to talk to their Guest Experience staff. They are all great. Especially, Miriam took excellent care of us. At this hotel you can truly relax and enjoy your time. We will come back here every time we are in Tenerife!

Nikolina Gleđ

Disappointing Honeymoon Experience - Not a 5-Star Hotel We booked this hotel for our honeymoon, expecting a romantic and luxurious stay, but what we got was far from it. From the moment we arrived, things went downhill. Upon check-in, we were offered nothing more than a bottle of water — no glass of Prosecco or champagne like we’ve received at other hotels, even those with lower ratings. It felt like a missed opportunity to make a good first impression. The room we were first assigned smelled awful — like a mix of sewer and dampness. It was impossible to ignore the stinky, humid atmosphere, and we immediately complained to reception. To make matters worse, someone from the staff left our door open for a large part of the day and didn’t bother cleaning it at all. When we finally complained about the smell and the overall state of the room, the staff didn’t take our concerns seriously. It took a day and a half for them to move us, and when we were moved to an “upgraded” room, it was just as disappointing. Both bed legs were broken, there were cockroaches in the room, and the bathroom was falling apart. Paint was peeling off the walls, the shower was broken (with both heads running at the same time), and when we closed the door, the closet would just pop open. It felt like the room was falling apart. The smell was still unbearable, and when we raised this concern, the staff tried to blame it on the nearby banana plantation. Seriously? Their response was beyond disappointing. They apologized for the inconvenience, but basically said that since we were now in an "upgraded" room, changing it wasn’t an option. It took a whole day just to change the beds — which also had broken legs, but at least they were somewhat better. It felt like a bad joke. The guest experience desk was busy every time we went there, and it became clear speaking with other guests we weren’t the only unhappy guests. The breakfast buffet is large, but the quality is poor, and it didn’t feel like it matched the supposed 5-star status of the hotel. The worst part was that, instead of providing guests with free bottled water in the room (especially considering we're on an island), they charge for small bottles of water, coffee capsules, cream, and even tea bags — the same tea bags they give out for free at breakfast. To top it off, the sunbeds by the pool were 80% and more damaged, making it impossible to relax comfortably. This hotel is nowhere near a 5-star experience. It was the worst 5-star hotel we’ve ever stayed in, and it completely ruined our honeymoon. We won’t be returning, and we wouldn’t recommend this hotel to anyone looking for a relaxing or luxurious experience.