Tenerife All Inclusive Holidays

barrie pope

Honest Review of My Stay I wanted to share my experience after staying at this hotel. Before booking, I had read the reviews and noticed they were mostly negative. However, I figured people are often more inclined to leave negative feedback than positive, so I decided to give it a try. Overall, the hotel is quite dated, but I have to say the staff are incredibly kind and accommodating. The rooms were spotlessly clean, which was a big plus for me. I did notice that the staff seem to deal with a lot of difficult behavior from some guests, which must be challenging for them. When it comes to the food, I have no complaints about the quality—it was tasty! That said, the variety wasn’t great, similar to what you might find at other budget-friendly hotels. As with many package holidays, the meals did become a bit repetitive over time. Would I recommend this hotel? It really depends on what you’re looking for. If you’re okay with a lively atmosphere and don’t mind some noise from younger, party-focused guests, then yes, this hotel might suit you. However, if you’re seeking a quiet and peaceful retreat, I’d say this probably isn’t the best choice. This hotel is geared towards travelers on a budget, and some guests certainly make the most of the free bars and alcohol. Keep that in mind when deciding if it’s the right fit for you.

Mick Sampson

Stayed at the "resort" on 3 separate occasions. The 1st visit was actually my 1st time in Tenerife. Me and a friend booked the stay though a travel agent, on their recommendation. I arranged the 2nd stay myself. I arranged the 3rd stay myself again. The location is good, close to all that could want. The food was plentiful, but passable at best. The inclusive beers were all local, no premium ones(Strongbow etc) unless you paid. Again, the inclusive spirits were of the cheap and cheerful variety, and somewhat weak. The rooms were clean and serviced daily. The clientele were mostly young, but there was never any raucous behaviour that I saw. All in all, I can say that if I wanted a specific future date, and my preferred choices weren't unavailable, then I would go again - better the devil you know....

Sara

I gave 1 star because it doesn’t let me select 0 stars. The hotel is old, there is no AC in the room. The hair dryer is not provided you need to pay extra if you want it, same for the fan and anything else in the room. Is been provided only a bar of soap for a week. There are not double bed, or this is what they said to us. The swimming pool is acceptable. The food is awful, product are not fresh and there is not even no one that check your room number when you go downstairs to eat so is quite useless pay extra for an all inclusive deal. They didn’t even provided us the sign to place out the door to communicate at the staff to do not enter in the morning if you would oversleep. The good things was the location, is not far from the beach and from the other activities.They didn’t even ask us how was our hotel stay when we gave our card room back at the end of our week. I really do not recommend this hotel.

Steven Digner

Recently returned from a weeks stay at this complex. Unfortunately, we booked before reading the reviews. The location is excellent and was central for most things, eating out, drinking and the beach. The complex however is dated and would benefit from some TLC. The food was basic at best and the choice, well there wasn’t one. It was the same food every meal time. The room we stayed in was large and that is the only good thing I can say about it. There is no air conditioning ( you have to hire a fan) the towels were changed once in a week, as were the beds.The bathroom was never cleaned and there was an infestation of small bugs in the bathroom that would run round when you turned the light on to use the toilet at night. The reception staff were helpful and friendly, as was the young man who worked the bar in the evening. The other staff member obviously missed the course on customer service and almost threw your drink at you. I am aware that the complex does not charge the earth for a weeks all inclusive stay but, I do expect the rooms to be clean and , as best they can, bug free. Regarding the food, well at least I lost some weight.

Tyla Krishna

Love this budget hotel, staff are amazing especially bar staff! Had so much fun and made life long friends. Rooms were budget but was hardly in there and sat downstairs by the pool which we loved.

lynn

cheap but not so cheerful.. I was pleasantly surprised when i arrived and seen the hotel grounds as i wasn’t expecting luxury in a 2 star hotel. The grounds were lovely with a big pool and amazing view! . However when we got to the room things changed… I expected a 2 star hotel to be old and run down .. but not DIRTY! the bathroom was coated in dust, spider webs were visible in every corner , the shower barley worked and when i opened the wardrobe to put my clothes away cockroaches ran at me!. safe to say that wardrobe was firmly closed the entire stay. We also found an old flip flop covered in dust under the coffee table 🫠🫠 surely it’s not that hard to keep a room clean? . If you’re just looking for somewhere cheap to lay your head then this hotel would be fine! as we did only pay £54 a night which is a great deal for a cheap few nights away! but for me the lack of cleanliness in the room was so disappointing and there really is zero excuse for it no matter how much you have paid . I definitely would not return .

TJ Minnock

The hotel is about as 3 star as it gets. Nothing too fancy, but nowhere near as bad as some of the reviews make it out to be. Rooms are nice and practical but don't have air conditioning which makes them very hot. Balconies and views are nice. Food wasn't the best and a couple of staff were a little bit rude. It''s also a lot of hill walking to get back from the town which isn't ideal in the heat. Overall, if you're looking for a budget holiday destination, it's a great choice. There's certainly more luxurious locations in the area, but I enjoyed it. Pool was great.

Kate Wilkins

After reading some reviews of this hotel before coming here I was very nervous and it put me off, however after arriving I was put at ease as we had no major problems whatsoever. You get what you pay for, it’s basic and has everything you need in the rooms, we were lucky to have a balcony and the view was amazing especially the sunsets in the evening. The rooms were clean, cleaners came every two days to clean our room gave us fresh towels, bedding and cleaned the floors. The staff were very friendly throughout the hotel, reception were helpful at calling taxis for us. The food is basic, but we only went half board so ended up eating out most the time. The location is very convenient as it’s close to lots of nearby attractions and has a shop right next door. The hotel is on a big hill which was probably the biggest negative it can be hard to walk back up the steep hill in the heat but there are scooters available if anyone would prefer that.

Przemek

Our recent stay at this hotel in Tenerife was disappointing and fell short of our expectations. The receptionist at the front desk was unprofessional and dismissive. When I reported an issue with opening the veranda door, she had a very bad attitude and even laughed at my concern. Although she assured me the problem would be resolved the next day, it was not addressed at all. The restaurant staff were also unpleasant. We felt unwelcome, as they seemed eager for us to finish quickly, and every time we went for extra portions, our table was cleared, including our drinks. The food was not so good!! The was a smell of oil in the restaurant. Tea & coffee only at breakfast!!! There was also misinformation about cleaning. We were told the room would be cleaned every second day, but this was not the case. However, we want to express our gratitude to the cleaning staff, who worked very hard and did an excellent job of providing us with a clean and comfortable room (except the bra under the mattress). Unfortunately, these issues have left us with a negative impression of the hotel and affected our overall experience in Tenerife. We cannot recommend this hotel to others.The receptionist at the front desk was unprofessional and dismissive. When I reported an issue with the veranda door, she laughed and showed no urgency to help, saying it would only be resolved the next morning

Robert Gerrard

Brilliant for a lad/girl holiday/stag/hen do if you want some where cheap to sleep off the alcohol. Food hall is poor, all inclusive is not worth a single penny and there’s still a lot not included and only runs from 10:30am - 10:30pm. Room cleanliness was also poor and even though the cleaning schedule is every other day they only make the beds and bring new towels (I wouldn’t say fresh as they had a musky smell to them) but if you don’t mind walking the location is perfectly fine. 10 mins from the resort you have a quiet strip just the other side of the motorway bridge with some great food/drinks and a outdoor shopping centre with cafes, and a 15 minute walk down to the sea front which is abit more rowdy but to be expected in Tenerife. In summary, if you just want a roof over your head for a week so you can go out drinking or exploring all day/night, it’s fine. If you want to stay in the resort for the hole holiday I’d probably do some more looking and see if there’s anywhere else in your budget

Jitka Kožíšková

Have a nice day, thank you for a great stay. We were there for 11 days. We arranged the stay ourselves with a super winter discount against travel agencies. Moving around the hotel was challenging, but again you keep fit. The rooms are clean, just would like to take the rubbish out of the toilet more often if you are not allowed to put paper in the bowl, it smells. The rooms are large - the great thing is that there is a living room and a bedroom (4 people). I also liked the kitchen and fridge, which is not usual. You can see that the furniture remembers something. The food was always a little different but similar - it was good - I might have differentiated the desserts more. I would also suggest more frequent cleaning of toilets by the pools, tables in the bar and around the pools. And I would also recommend no smoking by the pools, there are cigarette butts, cups with butts, there is a smell from smoking. There are noisy English groups flying around. Great staff, I suggest you respect them and pay them a lot!!!

Saterka

The stay at the hotel was pleasant. The room was older, but nice and adequate. The food was good and there is always plenty to choose from. Overall we have a good feeling about the hotel. The only thing that spoils the atmosphere are the British guests who don't know how to behave. Especially the younger ones, they make noise and eat like pigs, but that's not the hotel's problem. Everything else was fine.

Sarah Hale

Stayed here for 2 weeks , had a lovely stay, room was dated but clean and tidy. Location was good bus stop local so could travel to other resorts. Food was ok but we had facilities to make out own food if we wanted to Staff were friendly and helpful We have booked to stay here again next year

Izzie Garrett

Rooms have no air con. Had to pay €40 to rent a fan for 7 days! Mattress’s are solid. Used to twin beds being pulled together to make a double but ended up sleeping separately because the beds completely separated as soon as you got into them. Have to pay €1 for a cup, you do get it back unless you loose the cup. Find this a good idea but then seem to look confused when you want a fresh cup?! Food is extremely basic. Would hardly class rice, chips and chicken as “Spain local food” but that might be me. Entertainment is absolutely shocking. Not sure if I’m just being overly picky but after staying in a fair few all inclusive in my time this has to be worst. Not to mention been woken up almost every night with people jumping in the pool at midnight and being in there till 1am!!! This hotel is 100% not suitable for anyone who struggles with lots of walking or has a wheelchair/ push chair. There are stairs absolutely everywhere. Just to get to the restaurant I either had to go down a very steep hill or go down over 80 steps to come back up again Positives are lots of sun beds free so don’t need to get up early to get them. The option of three pools is quite nice because I’m not a fan of loud music. Location is perfect but despite lots of restaurant being around I think I found a total of about 3/4 places that do breakfast as everywhere is closed till later in the day. Lastly, In the little shop there are lots of information about activities outside the hotel with transport included and the women is very helpful explaining everything

Amy

Location is very much out the way however lovely little town just very little bars. If you’re wanting to go to the main parts of Tenerife it’s going to cost you a bomb in taxi’s. The rooms are extremely run down, food was a big let down. I normally eat anything however the selection here was shocking. Most dinners were just left over lunch.. the actual resort itself was massive and big pools. Unfortunately I can’t say we had a good experience here and really wanted suggest for kids, fussy eaters and just general hygiene of the hotel itself :/

Ken Fletcher

Had an excellent stay here. The staff throughout the hotel are excellent, friendly and efficient. Restaurant is very good, food is good quality and plenty of choice. My only criticism is that the food and plates could be a little warmer. The pool areas are very good. Plenty of sunbeds and space. The rooftop terrace is also good with sunbeds and space again with a bar, toilets, and two small pools. There is also a naturist area at one end, cordoned off so no-one gets embarrassed, which is not massive but has plenty of space and sunbeds. The large hall and outdoor patio bar gives excellent service and the evening entertainment is generally decent quality. The pool bar is also a good sized area, with a stage for entertainment in the evening.

Chris Derbyshire

Really enjoyed the GF Fanabe. Yes, around the edges it needs an uplift, however the staff are so friendly, the cleaners keep the hotel ever so clean, reception friendly and helpful although not a massive amount of interaction with them. The bedroom was always kept clean, plenty space inside with everything needed for a holiday. I had a ground floor pool view that captured the afternoon sunshine. The food in the restaurant was varied, well presented and tasty, something for everyone. The hotel is in a good location, handy for the local shops, close by to the promenade and yes there is a slope to walk. Entertainment in the evening was varied, even providing a good rock group that were pretty good. There are faults the hotel is a 4 star and it is a big hotel the all inclusive only provides local drinks and I'm sure the premium drinks would not add much extra and having easier access to fresh water would have been better than having to queue at the bar but definitely this hotel and it's staff provided an enjoyable holiday. Thank you to all.

Harry Crozier

The room was a good size but needed updated eg. USB plugs, wall mounted shower gel and shampoo dispensers. Bathroom decor needs updated, bedside tables don't have drawers. However the service and food was very good which more than made up for these shortfalls. Safe had to be paid for which I feel is not in keeping with a 4* hotel. Safe badly positioned inside wardrobe on top shelf of lower shelves which meant your shirts etc couldn't hang freely resulting in crumpling.

Cheryl Griffiths

We stayed here beginning of September for first time, for our honeymoon. Lovely hotel, rooms cleaned everyday, staff always friendly & helpful. Food was okay not restaurant quality but totally adequate, lots of variety, lots of fresh Salad every day, different cuisine, something for everyone. Brilliant roof top pools, never any sun bed wars. Can't wait to come again next year

Adrian Crs

We recently stayed at GF Fañabé in Tenerife for 8 nights, and while there were some great aspects of the hotel, a few things fell short of our expectations. The hotel is definitely family-friendly, with five swimming pools to choose from, which is always a bonus when traveling with kids. The food in the restaurant was another highlight. There was plenty of variety, and we always found something we enjoyed. The real stars of the hotel, though, were the animation team, especially Christobal and the rest of the crew. They were absolutely fantastic with our daughter, Ariana. Even though there weren’t many kids around during our stay, they made sure Ariana had the best time. Their energy and effort made such a difference for her, and we’re really grateful for that. Unfortunately, the swimming pools were quite cold. While it’s nice to have so many, most of them were uncomfortably chilly, and the rooftop pools were so cold that we didn’t even attempt to use them. This was a bit disappointing, especially since pool time is such a big part of a family holiday. Another downside was the lack of interaction from the staff. Apart from a polite "hello" and "goodbye," there wasn’t much effort to engage with us. Considering the hotel wasn’t particularly busy, we expected a little more warmth or conversation. It might be down to language barriers, but a bit of personal interaction would have gone a long way in making us feel more welcome. While we enjoyed some aspects of our stay, especially the animation team, the cold pools and lack of guest engagement left us feeling a bit underwhelmed. GF Fañabé is a decent hotel, but it didn’t quite leave a lasting impression. Would we return? Probably not.

Hannah Rowles

Just got back from a 4 night stay. The rooms are dated but the beds are comfy, clean and have what you need. The food was lovely (hot if you get there when it opens) paella every lunch and fresh prawns one evening. A different selection of meats each day. The vegetarian options were also very nice. The beer was good as was the sangria. The hotel was busy but still quiet enough to be able to easily get a sunbed. The entertainment was good and the staff were friendly. No complaints at all and would definitely return. As for the reviews regarding flies - yes there was flies (not swarms) but you cant help nature.

Marta Vallejo Fernández

Don't even think about booking at this hotel. Luxury and 5 stars has no more than the rating; at most it is a 1-key aparthotel and everyone in San Miguel de Abona knows it, to the point that the taxi drivers did not want to pick us up because they had a reputation for being dedicated to tourism that obviously does not fit with that of a family with children. We were 11 days in August, eating poor quality and worse cooked food, scorched food, cockroaches in the corridors and with plagues of flies that they tried to exterminate with sprays on the counters of the bar you could not lean on, toilets in common areas cleaned once a day, absolutely unsanitary, and the rooms were cleaned every other day junior suites with sofas that did not sofa beds for the third person, bathrooms with broken curtains, doors with signs of having been forced, no air conditioning in the common areas. It has neither the category of roadside hostel

Josh Bradley

Very clean. The staff were excellent - very friendly, attentive, and helpful. We only ate breakfast at the hotel - lots of options and all well prepared. Beds were comfortable, the air-conditioning is a lifesaver and says on throughout the day/night without the room card in the little slot. Rooms were serviced every other day (perfect) although they didn't change towels until the 2nd service (even though we put them in the bath as requested) but not a huge deal, everything else was kept very clean :) In all, very happy 💕

Richard Whinn

Great value, spacious rooms, excellent service and friendly staff throughout!! Very helpful reception staff. Great location for short transfer from airport Food very good and lots of choice especially for an all inclusive. Entertainment could do with a review and improvement Nice pool area and plenty of sun loungers / space. Would return and recommend

Юлия Лаптева

This is our second time at this hotel this year. The rooms are huge, the beds are very comfortable, it is clean and spacious. The cleaning is regular. The food is very tasty, you will not go hungry, fish, meat, vegetables and fruits. Food for every taste. The animation is great. The animation team is great! I would especially like to mention Gabriella❤️❤️❤️, she is very cool, she loves children, people and her job, she is very cheerful and kind, she leaves no one without attention. The hotel staff is very polite, good people work here. Thank you all very much!!!

Tim Rock

We had a good holiday with no issues. Being half term (UK) the hotel was close to capacity. We had to queue at meal times to get a table in restaurant. Most of the staff are polite, hospitable and happy to help. Room was fresh and clean, all the facilities you need. Pools are nice and you can always get a sunbed. We went all inslusive drinks from 10:30am with cocktails included. Breakfast lunch and dinner mainly catered for a European pallet but there’s plenty of chips, pizzas, burgers etc on tap. We’d stay here again and would recommend it to families

Kev Walker

This was our first visit to this hotel & although it was near Veronica,s strip,we didn,t hear any noise. The hotel itself was clean,food was good,plenty of choice. Over all a enjoyable stay. Only down side was it,s quite a way out of town. Hotel staff very friendly & efficient

Anon

We arrived back in Wales at 1am Saturday 31st August after an 11 night stay at the Gala Hotel. What a holiday. It was perfect from start to finish. And any minor problems were dealt with immediately without any attitude from staff. Nothing was too much trouble for all the staff we met but our cleaner of room 563 was fabulous and Joel behind reception. We can't big this hotel up enough to be honest as we didn't have any complaints. And considering it's supposed to be so close to the strip, it wasn't noisy once you closed your balcony door and we didn't have one police incident the whole time. The all inclusive system is all by card so you don't have to wear a band on your hand. And all staff are polite and I could order as many drinks at a time as I wanted, and was not limited to one at a time by each person.

caro walch

The hotel was okay. We got a room downstairs, no view at all. Next to the path where all trucks drove, at 4 a.m. the trash was picked up, glas was brought to the trash at night and in the morning, sleeping was not really easy. We did pay the same price for a bad room in the hotel and we did not even get a warning about the placement when we checked in. The room was okay, the bathroom could use some renovation. The Check-In was easy and the people at the reception were nice. The buffet: it was big enough but always pretty similar. Breakfast was always the same except for some small changes. There were a lot of times where food was empty and did not get refilled a very long time, especially 1h or even 1 ½h before "closing". The waiters were nice. Pool: Not enough loungers and sun shade. The cocktails were not that good and the bartenders often seemed annoyed about ordering specific cocktails. The hotel was at a pretty good spot, it was loud due to the party mile but that should be clear after some research in advance. They had a special path to the beach which was a good shortcut and only took 3 minutes to get to the beach. Animation was okay, could have been better. Overall it was okay but absolutely not 4 stars.

Andy Hilliard

So I’m currently here on a family holiday half board and I want to be totally honest with this review. So the rooms are ok tidy well presented If you have a car it’s 10euro per day parking. The food is not very nice and all drinks you must pay for which is fine but we are half board so you would expect a water with your meal not great if your on a budget. Staff mostly rude apart from reception especially in the dinner breakfast is not great either but you can have a drink with this. Everything else you need to pay towels safe etc.. The Reason for this review is the staff are getting kids to do reviews and telling them what to write and give good ratings when in fact it really isn’t that great for the money also have to pay for indoor pool.

Steven McGhie

We visited this hotel on a 10 day holiday. Rooms were spacious, well air conditioned and very well looked after by the room staff. The food was better than I expected and the theme changed every night and the waiting staff were brilliant. The hotel amusements for the kids were great, multiple pools to choose from were all very clean. We visited the sister hotel, The Green Garden a couple of years ago and is definitely of the same standard. Highly recommended

Alun Thomas

Book a last-minute 7-night B&B stay here with my family (2 teenage boys). Arrived midday, so rooms weren't ready, but we knew this beforehand( the room was ready about 2:30 pm). Alfredo checked us in and gave us the rundown on the hotel, mealtimes, and pools etc, he even called our transfer company( several times that week) to see if they had found my sons bag he left on the bus 🤦‍♂️. Room was a 2 bed 2 story terrace (cleaned every day by the awesome cleaning staff) photos attached. Pools were decent size, and lifeguards were not too strict. They told people off when they needed to. Animation team were good from what we saw. The location was a little bit away from the beach, and the main areas, there was a free bus to and from the beach and Siam every day. Taxi was about 7 Euros to most places or loads of scooters to hire. There is a bit of a steep hill up to the hotel, but perfect to get your steps in. The shopping centres are about a 20/25 minute walk, We upgraded to all-inclusive twice during our stay (€45 per person), which was worth it for the 2 pool days we had. Food was decent with a good variety breakfast was worth having every day. The reception, bar, and restaurant staff were all awesome, happy, friendly, and extremely helpful, genuinely nice people. We would stay here again as it is close to the airport, Siam Park, and Karting club Tenerife. Cheers for a great week in the sun 🌞 😁.

Tímea Keresztes

When we arrived at the hotel we were both really impressed . The interior of the hotel is beautiful. The receptionist of the hotel was very helpful and kind. We had to wait for the room,which was fine,so we went for a little walk and ate something at the pool bar. But after we checked in and got our room,that was disappointing. The room was dirty. Stain on the curtain and black thick hair all over,in the bathroom is the worst. The iron they delivered to us is burned, I don't think we ever are going to use that, we don't want to damage our clothes. We kept it quiet,we didn't want to make a big deal about it,but on the second day we received a courtesy phone call from reception. We told him everything and later showed pictures at the desk,he promised they would clean properly the next day. Sadly that didn't happen. About breakfast, it's ok,but every day is the same,a little bit of change daily would be great. Location wise is far from the city and the beach, I only recommend this place if you are willing to rent a car or don't mind paying for a taxi daily. After my review here they made a big effort and did a deep cleaning in our room. This was really appreciated. I would highly recommend the managers to check on their people's work more often. As I can see now,they could do an amazing job if they are under pressure.

P G

The experience was not entirely positive. The complex is pleasant and objectively well-equipped: there are three pools, two bars, a restaurant, a small game room with ping pong tables, a laundry facility, parking, a supermarket, and several weekly entertainment events. The staff is often the highlight: many are genuinely kind and empathetic. The children's entertainers, in particular, are exceptional. This is a valuable aspect worth emphasizing. However, it feels like quantity over quality. The restaurant is of very low quality: a large buffet with many fast-food-style options. Although there is a different theme each evening, the differences are minimal, not well thought out, and often unappealing. The all-inclusive package is only worthwhile for those who consume a lot at the bar (which wasn’t our case). The other offerings are so low-cost that they hold no appeal whatsoever. Maintenance needs improvement. In our room, several elements were in poor condition upon arrival. The children's pool (water park) was out of service for our entire stay, supposedly under maintenance. Despite being a four-star establishment, no assistance was provided to help a family carry luggage up three flights of stairs (there are no elevators). The images on the website are misleading and not always realistic.

Richard Voogt

Food let’s this hotel down. This hotel could be really great but unfortunately the stay was disappointing for a few reasons. Food is limited and not of 4 star hotel quality. Staff need to be retrained on basic etiquette with serving in restaurant, eg leaning over customers to grab plates etc. Otherwise staff are very friendly. The family suites are very spacious but a bit dated, lacking basic things such as plug sockets and the WiFi is very poor, constantly going in and out of service. It would be a much better stay if these things were improved. The advertising is misleading in this aspect

Jason Duggan

it is a really nice hotel clean and tidy. I would definitely highly recommend making sure you have air conditioning as not rooms do not have them. cleaners come on a daily basis to the room. The bars are rather good. The pool was a fantastic size and location for the sun. food was not too bad what you wood expect really with a all inclusive. location I would say is OK right next to a shopping centre.Lots of other shops as well. the biggest problem I would have to say is the day you check out if you have a late flight.They take your wrist bands and deactivate key cards to enter the hotel at 12pm which I have never had at any resort or hotel i have stayed at. other than that highly recommended

Alan Holmes

Great location only 5-10 minutes from the beach. Resteraunt is buffet style, and has something for everyone, especially younger children. Plenty of healthy eating options. Both pools are clean, the whole area is aesthetically pleasing and all staff pleasant and friendly. Housekeeping is excellent, very clean rooms every day. Room had fridge, microwave, fans, kettle etc. Very clean facility

Alice Ak

The scenery is nice, but nothing else is. For starters, we booked a suite with two separate bedrooms, and instead received 1 bedroom and a living space with a sofa bed, which is annoying but manageable. The all inclusive isn’t exactly all inclusive. There is no free snacks, or anything to eat other than when specific meal times are. The meal times are also quite inconvenient. The food is terrible, and very boring. Same food every day and it’s dry and tastes old. Unless you like dry fish and dry inedible burgers, then you won’t enjoy it very much. Occasionally there was a tough bit of veal being cooked, which was more edible, but it was still not very nice. We also got very sick a couple of days in, which may not be their fault, but could be related. Some of the staff were incredibly rude and ignorant, and basically dirty looked you just for asking for a drink. However, there was 1 lovely bartender who was very kind, however I am not sure of his name (dark brown hair, quite tall, very friendly guy). The receptionist was also nice, but nearly every other staff encounter was bad. The rooms are not good, but are reasonably spacious, however don’t book a balcony room and expect a balcony. We got a room on the bottom floor with a bit of a post around an on-floor patio section. It is also far too hot, with no air conditioning, and only a fan that is near enough non-functioning. It felt like it was 50 degrees every night. We’ve also heard reports of cockroaches in rooms, however I haven’t encountered one myself, though it’s definitely made me on edge. Location is fine enough as it’s only about a 15 minute walk to the beach, however at night it’s seedy and seems unsafe to go out alone. Overall, this hotel isn’t the best in the area, and should definitely not be marked as a 4 star. I’d advise booking elsewhere for the same price, as this was far too expensive to be like this. If I could refund and never experience this holiday in the first place then I would. Wish I cancelled and stayed home.

graeme “Bigyin” Burt

Great location and rooms where cleaned every day. We ended up above a group of drunks for the first 3 nights who would fight and shout every night and smash windows they where from the south of England and the security where always at there door I think in the end the police where involved. Thankfully they left but this is the fun of a all inclusive hotel. Staff are nice the the pools where clean and warm. Plenty of shops and bars around and only 10 mins walk to the beachs. We had a great holiday and will definitely book this hotel in the future.

Katie ONeill

Great location with only a 15minute walk down to the beach and restaurants. Rooms are large and relatively clean. Two pools with plenty of sun beds. Great choice of drinks for all inclusive including cocktails. Unfortunately we were very disappointed with the all inclusive food which was subpar with undercooked meat and uncooked rice and very repetitive with the same choice of food everyday. I would NOT recommend going all inclusive at this hotel., but with plenty of local restaurants you wouldn’t be stuck for choice with self catering.

Diogo Valente

My initial interactions with the hotel were quite disappointing, to the point where we considered canceling our booking. I reached out via Booking.com because, despite the hotel being advertised as open 24/7, we discovered that check-in ends at midnight, and we knew we would be arriving later. Unfortunately, it took several days to receive a response to my message, and we only got a reply after calling them directly which cost us an international call. Additionally, the day before our arrival, we emailed the hotel regarding pool towels. They confirmed that towels were provided but failed to mention that there would be a charge: rental cost of €7 per towel plus a €10 deposit. We ultimately decided to purchase towels from a nearby supermarket for €8 each which allowed us to keep them. A great unnecessary souvenir. This brings me to another point: while the hotel is marketed as all-inclusive, many essentials are not included, such as pool towels, the safe deposit box, Wifi, and the TV remote, all of which require a deposit. As a result, we ended up watching Polish channels for our entire five-day stay. The pool area, where we spent a lot of our time, was spacious, featuring two pools and plenty of sunbeds. Just a heads-up: if you want the best sunbeds, be prepared to wake up early and place your towels! One last point to mention: since this is an all-inclusive hotel, you can imagine that a lot of cups for various drinks are used throughout the day. While there is a significant emphasis on recycling in Tenerife, around the pool—where most of the all-inclusive drinks are served—they use cardboard cups and plates. Unfortunately, there are no recycling bins available. I understand the practicality of using cardboard cups, but from a sustainability perspective, this is not ideal. It could definitely be improved.

Sebastian Sikorski

Hotel is dated but if you want to just sleep in there it's fine. Food is always fresh and tasty. The best part it's sweeming pool and animation team also hotel is very clean. I would come back we had a wonderful time there. Thank you guys

Phil Osta

staff is unfriendly. The rooms are unreasonable, you have ants, mold and dirt in the kitchen, not to mention water damage. For the WiFi you have to pay 20 per access. The remote control for the television costs 20€. You also have to pay money to weigh your suitcase. If you check in after lunch you will still get lunch on the day of departure. If you lose your bracelet it costs €150 per person. Drinking glasses are dirty and not washed. You always eat it cold.

Aleksandra Lipenkova

Not good at all!! Never will come back here and DO NOT recommend. 1st day I end up with nasty food poisoning, but that’s just me. But… food awful, drinks awful, rooms very old and not that clean. No remote - have to pay, no WiFi - have to pay, pool towels - have to pay, round coffee - have to pay. No iron and no kettle no hairdryer. No shower gel miniatures, just bars of soap. No beach near by either. Apart from nice scenery and helpful staff, ppppffffff no thank you.

J B

For a budget hotel this place is fine. The food is mostly edible (although I was served raw chicken one night) but there is not much variety and the food is not replensihed that often meaning there is often items unavailable for a long time. There is a snack bar available throughout the day but it seems like too much trouble to ask the staff to cook something so we didn't eat from the snack bar. The rooms are basic but clean and the cleaners come round daily. They change towels and bedding twice per week but if you want them changing more frequently you have to pay per item. There is no free WiFi and you have to pay extra if you want it. I did not have very good internet signal all around the hotel. The room does not have air con, only a fan, which was fine for us as it was out of season but I definitely would not stop here during the summer season. There is a good size pool which is clean. However the sun loungers are not great. The drinks are very basic and all inclusive finishes at 10:30pm which is quite early. The complex has a nice village feel to it, and like others has said it has lots of potential but requires renovation. The entertainment is very basic but one night there was a live singer who was really good. There was only day time entertainment on the Saturday. There are excellent transport links to bigger areas such as Las Americas, Los Cristianos and Costa Adeje, the bus takes between 30-45 mins and is really cheap. The hotel does not offer late checkout, and despite us arriving late on our first day and missing a day's meals, we were told that the all inclusive would end after we check out in the morning so have missed outon a days worth of meals. Overall for a budget holiday I can't complain because you get what you pay for but I wouldn't stay here again.

Mathew Downes

Hotel was clean and tidy. Receptionist upon greeting were lovely and very helpful. Restaurant and bar staff were great and Ruben in entertainment was amazing. He had time for everyone and provided what he could within control. Dino the lifeguard well….. aggressive, slapping his hands to guests when angry, don’t like British female guest. Falls asleep on his chair likes to close the pool early. Leaves the pool 20 minutes early so he can get changed so he can leave on time which means the pool is unmanned. Needs to learn to be professional.

Oana-Catalina Hurmuz

During my recent stay at BLUESEA Lagos de Cesar, I found the experience to be acceptable, though far from outstanding. The hotel met basic expectations, but there were several areas where improvements are clearly needed. Firstly, the cleanliness of the rooms was satisfactory, but only just. The housekeeping staff seemed to do the bare minimum, with the rooms being cleaned enough to be presentable, but not sparkling. There were occasional missed spots, and the attention to detail was lacking. As for the food, this was a mixed bag. While some meals were decent, there were noticeable instances where the ingredients didn’t seem fresh. This inconsistency detracted from the overall dining experience. The breakfast, in particular, often featured items that appeared to be past their prime, leaving much to be desired in terms of flavor and quality. On a more positive note, the drinks and cocktails were free, which was a nice touch. However, their quality was very low, clearly made with cheap ingredients. While it’s hard to complain about free beverages, the taste left a lot to be desired, and they didn’t add much to the overall experience. In summary, BLUESEA Lagos de Cesar provides an adequate stay but lacks the finer touches that could make it a memorable experience. If you’re looking for a no-frills option where you can manage with the basics, this hotel might suit your needs. However, if you're seeking quality in both food and service, you may want to explore other options.

Laura Teagle

Last minute holiday booking. The hotel is well located for small shops, the beach (black volcanic sand) and restaurants. A very good, cheap, bus service was available at the bottom of the road. The hotel itself is very clean, simply presented with very polite and helpful staff. The bedrooms are simply decorated, with super comfy beds. Bed and bathroom linens were changed every other day. Rooms cleaned daily. Standard size fridge also in the room. We had a room on the 2nd floor, overlooking the pool and with a sea view. Wonderful view of the setting sun each evening. Pool area was very well maintained and there were plenty of sunbeds AND umbrellas. 1 umbrella or every 2 loungers. The pool area is closed overnight. No access in the morning (doors locked) until the restaurant was closed (10.00). None of that dreadful scrambling to put towels on the sunbeds at stupid o'clock in the morning. My husband was extremely impressed by this. The food was plentiful, always hot , if a little repetitive. Good amount of choice, catering for all tastes. We would certainly go again.

jayda

We came here as a family for a nice stay away from home. The staff were absolutely disgustingly rude, especially the receptionist, lifeguard, and bartender. The entertainer and cleaning staff were wonderful. The rooms were lovely, food was average and often gave us all a bad belly. It is not worth bringing your kids here as the lifeguard acts more like a prison guard and will not allow toys in the kids pool. Poor service.

Nicola lincoln

Not a four star at all. Alcohol was watered down, entertainment was not good enough , the room was far to hot to sit in, the bar staff were wanting to close early , the plastic cups were ridiculous , no seating outside , not allowed to vape in fresh air, nowhere to relax outside , the pool man was very rude , no atmosphere in the place , very regimental and not relaxing at all. Same music on low played every single day. Couldn’t sit by the pool after a certain time, food was basic. Only aqua aerobics on for activities in the day . You couldn’t take your baby in the kids pool because you were an adult, the Germans were very rude, not a good hotel if you are English . The sofa bed was awful to sleep on. Was clean, the single beds were very comfortable . That was the only positives

Chriseff1

Nice enough hotel, though it seems to have seen better days. Rooms were nice. Definitely worth paying the relatively small extra amount for a sea view as it was stunning; especially for early evening sunshine and the sunset. Our main issue was the inability of the kitchen staff to keep the food warm, never mind hot. We tended to eat between 8pm and 9pm and literally not one meal choice was still hot. The hotel is located a long way from the airport. €90+ in a taxi, so I recommend getting the bus or a multi drop off shuttle. Had a good holiday. Good value for a week's all inclusive. Just need to improve the heat lamps to actually keep food hot.

Lili Toth

We have recently stayed here with our two little children and we have really enjoyed our stay. Their staff is incredible, they were always so helpful and we felt really welcomed anytime we went for our meals. The food selection is also amazing, it was always really fresh and tasty and plenty of selection for the adults and the children too. The rooms and the hotel is also always clean. We will return back for sure again in the near future.

Istvan

The kitchen is better than 5*. Very variable, high quality food. The stuff is helpful and friendly. Everything is perfectly clean. The rooms are a bit old fashioned, something needs to be replaced sooner or later. Location is good, there are parking facilities, what is not common in Tenerife. All together, I recomend it.

Alexander Panek (Salutalexandre)

I recently stayed here and had a generally enjoyable experience. The Great: The food was exceptional—definitely 5 stars! Service was top-notch, and the pools were a highlight. The Good: The hotel itself and its location were convenient and comfortable. The Mediocre: Overall ok, but room cleanliness, especially in the bathroom, could be improved.

Brenda Jameson

We are here at this minute and are having a lovely relaxing time. The rooms and hotel are spotless. The food is plentiful and varied. It's not too full at the moment so there are lots of sunbeds but sometimes the dining area is quite full and busy. The staff are lovely and helpful. One of the major gripes is the only evening bar, the que for drinks is ridiculous, limited bar staff and guests requesting cocktails take up time, an independent self service machine for beer would help. Location is good but it's a downhill walk to main shops and beach. Buses run regularly along to other resorts which are quite cheap.The weather this time of year is sunny and not too hot.

richard read

Really nice hotel and close to the sea and amenities. We paid extra for a sea view which was worth it. It would have got 5 stars for the room, but I think it was missing a fridge and the shower was in a bath. However the cleaning lady did an excellent job keeping our room clean. We had an all inclusive deal, and I'd like to thank the bar staff and all the kitchen staff producing such a variety of good food.

Iwan Whitley

Room was nice and food was decent with my only issue being that on the first day I found that the cleaners had gone searching through my bag and suitcase which I left under my bed and stolen money which was in a wallet alongside my passport and other documents which I left there for safe keeping. The staff were completely unbothered and shrugged when I tried to see if there was anything I could do about it so I would highly recommend that if your staying here to hide your valuable belongings somewhere secure or invest in the safe because they will go snooping through your personal property which i find to be quite stressful because you can't really feel comfortable when you know that on a daily basis people are going into your room when your not there and have full intent on taking your property.

Lesley Cox

Just spent 5 nights All Inc here solo holiday, very clean, staff very friendly and efficient, restaurant served a great variety of food for all meals. Rooms could do with refurbishing, but clean and spacious with plenty of storage, and seating. Room cleaned everyday and spotless. Need more electric sockets, I took a travel extension. I asked for Tower B which is further away from Veronica's and was allocated a good room. It is in a busy location, but right on the beachfront with good sunsets at the pool bar. Two nice pools which open at 8.30 with plenty of sunbeds, as usual there are always the inconsiderate people who reserve sunbeds all day and only spend a couple of hours on them. Daytime entertainment was very fitness orientated, no cocktail games or bingo if you like that. Evening entertainment was quite good while I was there.

Chelle V

Actually better as anticipated. It's true that the hotel is located on the strip, and thus while booking this hotel you know you will have noise in the evening and nights. HOWEVER, despite the older and dated rooms, this hotel offers a good value for the money. The food is good for an all-in (all buffets), the drinks at the poolbar are nice as well. The staff in general is really friendly and the evening programs are actually just fun to hang out at. And as always, location location location. Located near the beach boulevard, perfect for sunsets with cocktails. Definitely considering to come back.

Rick SkyTheLimit

We come away with are 15 year old girls and from arrival to departing we had a great experience. Staff were polite, with a positive attitude. To be right on the beach with a see view you would normally pay a premium and with a gate straight on to the promenade this was great for shops, bars or a nice stroll away from the teens. Food was plateful and available from morning to night, with a great choice even for fussy teenagers. Yes: I would definitely return if i was to come away as a group or kids, teenagers. if you were looking for a quite lazied holiday if may not be a great choice for you. But if you looking for something central, with plenty going on this would be the place.

Waltteri J

We stayed in december for 10days (all inclusive) The hotel is absolutely beautiful. Rooms are very well maintained and very comfortable to stay in. Guest experience is awesome and staff is very very friendly and welcoming. If you’re looking for a hotel with a lot of activities on site, this is the one you should book. When it comes to food… ABSOLUTELY AMAZING. Found something new to eat everyday. After returning back to Finland I immediately started missing these magical moments and memories this hotel has brought to me. Gonna miss y’all ❤️. Hoping to come back soon!!

GRAHAM GREAVES

We stayed here in December 24 and loved the hotel. Our room was huge with a sizeable balcony and great views. Food was excellent and plentiful. Worth upgrading to all inclusive if you intend to stay around the hotel and the drinks can soon add up. Lady who cleaned our room was very nice and was teaching my wife Spanish on our way out most days. All in all a great experience and would recommend. Thanks to all of the staff.

Kayleigh Simpson

Absolutely fantastic, this hotel is amazing and is everything we wanted and so much for for the kids to do too. The food was super good, entertainment was brilliant throughout the day and night. The hotel rooms was very clean and was cleaned out daily also with fresh towels. We are definitely going back to this hotel. Our daughter had the best time and we didn’t wanna leave.

Ravi

We visited in the summer and had a blast! The rooms were lovely and the location was great. Only a few minutes walk away from the stunning black sand beach. The main reason for leaving this review was for the amazing entertainment in the evening. The whole team were superb, in particular, Raquel who my 8 and 5 year old loved and were thoroughly entertained by. Food options were excellent. Thank you all at Landmar x

Serena W

We love this hotel! It’s the second time we’ve been back as it’s so great. With 2 pools separated from each other you can have a choice of ‘lively’ or ‘quiet’ depending on what you prefer. Never had a problem getting a sunbed here. The staff are all very friendly and helpful. The restaurant is great and staff very efficient. A special mention to Elena for being so helpful and friendly when we were booking our Grill/Italian restaurant reservations.

Becky Taylor

Lovely hotel, food was amazing for all inclusive! Drinks were good although the pool bar was hard to get service from, often I'd leave due to others being served before me - I did feel a bit invisible sometimes! Pool was lovely and evening entertainment wasn't bad. We did book a double bed and got a twin, while we could have complained at the time we got there it just felt too much hassle but was disappointing. Great location for the main strip and beach bars

Heather Meredith

Confused by the bad reviews just got home after a 10 night stay and couldn’t fault the place. Staff friendly, rooms cleaned daily poll area well kept and cleaned regularly. Great location. Yes the food isn’t amazing but its a tenerife all inclusive why are people expecting Michelin star quality food. Good selection of food for every meal different themes on the evening buffet. All of it alright and decent enough to eat. If your a normal person then its a great hotel. If your expecting red carpets rolled out and fine dining experiences then go somewhere else. Id 100% return

L J

excellent hotel, great food, staff are so lovely & friendly, cannot help you enough. The hotel is extremely clean. The rooms are a little tired & dated but it's OK for a base of sleeping, showering & changing as you're out all the time. safe in room at no extra charge. Great central location 5 min walk from the strip but you cannot hear any noise from it at the hotel. perfect location, 10 min walk from the beach, local mini supermarket 30 second walk around the corner fir any essentials.

David Howard

We’re coming to the end of our 10-night All Inclusive family vacation here at Best Tenerife! It has been a lovely trip for all of us. Each day, there has been a great selection of fresh food for every meal. The entertainment has been plentiful, with a different show outdoors each night. The bar staff have been fantastic, and a special mention goes to Oscar, who has always been there for anything we needed. A great person—thank you! 🙏 Overall, we would definitely come back here! The hotel is very clean, and all the rooms are cleaned daily. The cleaners work tirelessly from dawn until dusk to keep this hotel gleaming. If you’re thinking of booking and are unsure because of the reviews, I would recommend booking and seeing for yourself—it’s a great hotel, and you will have a wonderful time.

Nicholas Woodfield

Very clean staff attentive and friendly. Entertainment very good and varied. Location is central to beach,shops and entertainment. My only comment for improvement would be to monitor sun beds on you present rules towels can be put out to reserve beds and clients are getting up very early and reserving beds(from 6.40 am) some of these beds are not used until after 3.00pm in some cases ( this is where people go to beach and shops) some other hotels we have stayed in on Canary Islands have two hour rule:- so if beds are not used in this time towels are removed ( Clear notices are shown)

Fiona Hill

Lovely hotel with good rooms and pool. Beds made every day and if you leave towels on floor in hallway they will change them which was a good service. Breakfast is very good with a wide selection you could want. Poolside snacks daily. Evening meal had a variety of food which we found as we had a party of 10 there was something that everyone could find to eat. There is a few shops, bars and restaurants in walking distance but not loads in this area. Great holiday with entertainment every night.

SUSAN DERBYSHIRE

Lovely hotel - spotlessly clean. Big bedroom - cleaned every day and fresh towels. The hotel is massive. Food excellent- there is always something you will like. The token situation to get drinks is odd but you soon get use to it. Pools are fantastic. Special mention to Andrea at the Areca pool who always had a smile on the face. The only negative I would give this hotel was the evening entertainment, flamenco, etc - it just wasn’t very good. Overall a lovely holiday - lots of sun beds - no need to reserve !

Tom Galbraith

Rooms are excellent as is room cleanliness. Buffet restaurants are not. There is little or no supervision of diners. Food can be lukewarm or indeed cold. Inclusive drinks are all cheap non branded, public area around the pool are extremely slippery when wet and I witnessed a few falls. Of course I could have upgraded to all inclusive plus for €30 per person per head, look it is either all inclusive or it is not.

Ula

The hotel is large and modern, communal areas are very well maintained. The room was very spacious and freshly decorated. There are various activities at the hotel with friendly entertainment staff, they are on most days. We enjoyed volleyball and a jewellery market. The pool was very clean. Good location, close to the airport and away from busy very touristy places. Lots of parking spaces nearby. There were a few annoying things like having to pay cash for towels/ cups for all inclusive. The cash machines charge you a fee of €5. You had to carry cups around with you or you lost your deposit. The floor in the room was cleaned with a strong chemical and left a sticky layer. The shower was annoying as it was dripping and the door wasn’t shutting well so had to be slammed. Small things but can get irritating.

Elizabeth Drew

A lovely holiday at this hotel. The rooms were spacious and well equipped and it was good not to pay extra for the safe. There was a wide choice of food at all meal times but I did find the speciality Italian meal a little disappointing. Great pools and we never had a problem getting a sun bed whatever time of day I found the location to be good as there was a variety of walks from there but some may feel there's not much around if wanting night life. The free shuttle bus was very handy.

David Kubíček

AluSoul Costa Adeje on Tenerife is truly a gem that exceeds all expectations! This hotel offers a perfect combination of luxury, comfort, and an exceptional atmosphere, making it an ideal destination for relaxation and enjoyment. The rooms are spacious, modernly furnished, and always impeccably clean. The beds are extremely comfortable, ensuring you’ll rest like never before. The staff is incredibly friendly, helpful, and professional. From the receptionists to the restaurant team – everyone goes above and beyond to make guests feel welcome and provide everything they need. When it comes to dining, the hotel offers a variety of delicious dishes that will delight even the most discerning gourmets. The breakfast buffet is abundant and filled with fresh ingredients, while lunch and dinner are unforgettable experiences thanks to the creative menu and local specialties. Moreover, there are plenty of activities in the surrounding area, from beaches and water sports to beautiful nature excursions. The hotel’s location is another big advantage – right in the heart of Costa Adeje, just a few minutes’ walk from stunning beaches, luxurious shops, and restaurants. Overall, AluSoul Costa Adeje is a place I highly recommend to anyone looking for an unforgettable holiday. You’ll feel pampered and leave with the feeling that you’ve experienced something truly special. If you’re planning a trip to Tenerife, this hotel is the number one choice!

edvin segin

This hotel was perfect for my good friend who is from out of the country and had not been to Spain. He was treated with the upmost respect, the rooms were clean, the service was very friendly many thanks to Jacob for great aqua gym and customer service . My friend and me enjoyed the city, which was a 5 minute walk away. And we felt very safe going there. The reception there, was exceedingly helpful, kind, and efficient in helping us with the check in matter many thanks to Lisa. The only issue was lack of food variety . As part of my job, I travel around the world, and I was very impressed with AluaSoul Costa Adeje!

matt bradders

Pros Great location, spectacular sea view Beautiful hotel, if a little run down Room had everything I needed apart from milk A comfy bed and an awesome shower Cleaned everyday Cons There was no air conditioning (despite advertised) I asked to repair 4 days, on the 5 th Nunes tells me Spanish law has banned it. No fan Fire alarm went off 4.51 am Receptionist could improve their attitude Certain areas still being renovated

J M

DO NOT TAKE ALL IN You will be treated like cattle I am staying at AluaSoul Costa Adeje under reservation number 35004036 and I am thoroughly disappointed with the experience. 1) Upon arrival, the receptionist, Nunes, was unwelcoming and inattentive, taking calls while I waited for assistance. Despite the hotel not being fully booked, I was denied early check-in and had to wait until 3 PM, leading to a crowded reception area. 2) The hotel has only one outdated and slow elevator, which is inadequate for a property of this standard. 3) While the room is modern and the bed comfortable, there is a persistent sewage odor that makes the stay unpleasant. 4) The all-inclusive package is misleading. Premium coffee and a variety of cocktails are not included, and the limited options available are subpar. 5) The pool area does not match the promotional photos; instead of stylish wooden loungers with white cushions, there are basic plastic ones. 6) The buffet staff appears stressed and unfriendly, with slow service and delays in replenishing items like milk. 7) Evening bar service is understaffed, leading to long waits, and I observed staff taking personal calls during service. Juan Carlos is extremely unfriendly, never smiles and his first reaction on every order is "no is included in All In" even if it is. Overall, the hotel is overpriced for the quality of service provided. The staff’s lack of professionalism and the numerous shortcomings makes for a disappointing stay. I am seeking appropriate compensation for this unsatisfactory experience. FUN FACT: Last night at the bar, I asked for a glass of water. One bartender took a bottle of water, but his colleague quickly stopped him, saying, “This isn’t included in all-inclusive; all-inclusive only covers tap water.” They don’t even have a tap at the bar, so I was told they couldn’t serve me any water.

Gary Higginson

This hotel has been recently refurbished. Some great work was done but the food was not good . Very often the hot food section was " cold". Staff are fantastic but in my opinion this hotel has a lot of teething problems to iron out. Not really set up for AI soz.

Cazza S A

The food lets the place down. Always cold and I had to warm my meals up in the microwave. The rooms were clean and well kept. I asked for a different glass for my gin and tonic at the Hello Bar but was told no as the drinks were far too strong to tolerate in a tumbler glass. We never went to the entertainment bar as it didn't open until 10pm. Opening earlier would have been better. The staff on Reception were very helpful and friendly and spoke great English. They are a credit to your team.

Devon Griffiths

Such a lovely hotel and team! Honestly couldn't fault it at all, we really enjoyed staying here. Everyone was very attentive and super helpful! The bar staff and waiters were friendly. The entertainment team were great, and really got everyone involved! Ricky, Anton & Luis were brilliant entertainers, they really get everyone involved and made sure there was always something to do. We’ve had the best week, and would love to come back again! ☀️

Lynn “Lynden” Macgill

Great hotel, fabulous high quality food, and lovely staff. All staff are kind and helpful. I give a special thank you to Ricky and Damien. Their Friday, concert in the Hello Bar, was wonderful. They are such very talented young men. Damien has a good singing voice, and Ricky is amazing on the piano. I loved to hear their rehearsal, and their concert was so joyful!

Melanie Klein

This place was immaculate, the staff cleaned all the time. The reception and event planning staff, communicated well and were genuinely kind people. There are 8 large floors at this hotel and 3 employees guessed my room number correctly on only my first day. Special thanks to Margarita, who made the check in process as quick and enjoyable as it could be - this lady was as helpful as she was funny. I loved the low-touch nature of this resort. The staff leaves you alone to enjoy the amenities and relax, but if you wanted to get lively, there were well organized activities. We loved Ricky, he made our stay so much more fun!! It’s close to the beach and many affordable shops for souvenirs and women’s clothes! The resort sleeps at midnight and is almost exclusively made up of couples of all ages.

Lucas van de Pieterman

Last week we have been guests in this hotel for the second time this year. Once again it was a great experience. Nice hotel in a quite little town. Although the hotel is large there is never a moment that you feel you are in a large hotel. Rooms and roomservice are excellent. Food has variations per day and theme. Animation team is very good. Ricky and Sofie and the rest of the team tries to bring you the maximum in experience and animation. With games for all ages

Belinda Parkes

Great hotel in good location. We were half board and the food was ok. Good animation team and entertainment most days. Lots of available sunbeds. Swimming pool clean and warm enough. The reception staff were great upon checking in but didn't know how the paying for drinks worked in the restaurant being half board. Seemed a bit strange. We had a good time. The rooftop bar was brilliant, amazing sunsets and the staff up there were fantastic. Nice to sunbathe in the day as well, when the bar was closed. ( Adults only)

Dawn Charlesworth

Fabulous suite and clean. Staff very welcoming and friendly. The rooftop bar is a must but drinks aren't included even for all inclusive customers. The sunsets are amazing to see. Not much choice of food in the restaurant but all fresh and plenty. Our suite was spacious and comfortable. We were on the first floor and at the front of the hotel but there was no noise from traffic or people passing. Overall it was a very enjoyable holiday and would recommend it

Pro Magliocco

Had a really good time for a week. They left champagne and cake in our room for my boyfriend’s birthday free of charge. (Checked our passports on check in). Nice touch. The cleaners were absolutely phenomenal as were the kitchen staff. Place was always spotless. Never seen such a clean place. Water bottles and towels replaced daily. Bar staff were all lovely. Plenty to eat and drink ANYTIME you want if you’re all inclusive. Although found the sunset lounge to be really disappointing (we were excited for this one before we arrived) Just found the table service to be dire, very difficult to get attention of waiting team and then waiting 30 minutes for cocktails and then less than 5 minutes later being asked to pour it into a cup and leave immediately at 12am was a bit ridiculous. Although we did like the actual decor and lighting up here. In the week we were there, only 2 nights of entertainment on adult side was disappointing. Please consider more events and advertising them on check in. Although the 2 performers we seen were great and the best part of our evening. Would reccomend to friends and family.

Jacqueline Hall

Fantastic hotel. Were welcomed with a sandwich, water and fruit as we had missed dinner on arrival. Also offered a glass of proscecco. Stayed on the Adult only side, which was very peaceful. The suite overlooked the pool and was beautiful and very clean. Complimentary dressing gowns and slippers! Bottled water in the fridge, replaced every day (also plenty of bottled water at mealtimes.) Food was good with plenty of choice and many things being cooked to order. Polite staff. Not far to beach, bars and shops Will certainly come back again. Fantastic hotel at a sensible price.

Sid

All staff at this hotel were brilliant (the cleaning crew, restaurant staff and reception staff), all made me feel welcome, and always were willing to help regardless of my poor attempts of speaking spanish 😆. Even with the language barrier, they tried to help or got help from another member of staff. 5*. My room was spacious, has a TV (with some english channels), has a good shower, the air con is great (working and powerful) and my room was cleaned daily. I had a faultly socket (the cover fell off), I reported it to the help/reception desk, and with no questions asked, they fixed it the same day. 5* I was in the adult area... I love the fact that the family and adults area is separate. Makes the experience much more comfortable. They have a good variety of food, healthy to not so healthy 😋, meat for the meat eaters and vegetarian options for vegans and vegetarians. Dishes varied daily, Chinese, Italian, etc As a bonus, the beach is a walking distance and is downhill. Shops / restaurants / takeaways are all within walking distance. I would definitely recommend this hotel .

Deborah Daley

Great hotel with excellent service! Spent a few days for some winter sun, the hotel is classy and the staff deliver an excellent experience. Food and drinks are delicious (do the Star Prestige package for the extras) and there are activities if you want to partake - I really enjoyed making my own piece of jewellery to take home with Marcelo and Sara. Pedro in the bar is also some kind of drinks wizard! It’s also close to the beach. Would happily come back 😎

Greg Northfield

A great hotel with very friendly staff, thank you to Jenysis for being so helpful and friendly and practicing Spanish with me. In terms of facilities the hotel has everything you need and to a really high specification. Breakfast was amazing with a choice of everything you can imagine and the location is perfect, close enough to all of the restaurants on the promenade but far enough away from the hustle and bustle. Would definitely recommend this hotel to people looking for a luxurious break in the sun

Sarah Moss

This hotel is simply superb in every way. If you are thinking about booking - do it! You won't be disappointed. After an incredibly busy and stressful year, my partner and I were seeking an end of season break and an opportunity to completely relax and unwind just before Christmas 2024. I tend to spend a lot of time researching trips away and this was the first time we'd decided to treat ourselves to a two week holiday so admittedly I made the process quite painstaking (!!) however for anyone else with similar tendencies, please save your time and look no further. We booked via Love Holidays and everything went incredibly smoothly. The hotel was only a short 10-minute trip from the airport and our stay was second to none. The hotel was immaculately clean and all the staff were very polite and courteous. The attention to detail was superb. The reception area is huge and was beautifully decorated for Christmas - everything about this hotel is done tastefully. It's very contemporary and modern. There are a range of activities taking place during the day which you can sign up for if you wish (pilates, stretching, jewellery making, towel origami etc) as well as music quizzes around the pool area and aqua fit classes. Whilst not having a dedicated show bar/entertainment area, there was a musical performance in the expansive lobby every evening (an Elton John tribute, rock band, chill out music from a duo etc). An additional bonus was the occasional live music performances around the pool area at sunset, notably the saxophonist - very classy. We loved every moment of our time at Iberostar Selection Sábila and didn't want to leave! The only little gripe if I am to mention one was the age-old problem of people leaving towels on sun beds. The 'pool rules' displayed as entering the pool area do clearly state that this is not permitted yet it's not enforced. Fine if people are going to have breakfast and go straight to the pool, however some sun beds were 'reserved' until mid-afternoon which sometimes made it tricky to get a decent spot. A first-come, first-served approach is probably the fairest way to proceed. However, people will always be people!

Bryan

An absolute gem of a hotel. Super modern, super luxurious, amazing staff and an excellent location. We are staying five nights all inclusive, with a beach front room with an extended outdoor terrace which is fantastic. From the moment we checked in we knew this was a special hotel. Can't recommend it enough, and this is being written by someone who really doesn't like holidaying in Spain. I thought I'd been converted with the excellent hotel, staff and facilities, however outside of the hotel is not what we want to holiday around. Can't recommend the hotel enough though. The staff, the quality of the food and services, including the amazing spa staff are second to none.

Maeve Connelly

Santiago helped me to swim with confidence and within 10 minutes he restored my confidence. He was very kind and supportive and challenged me too. The whole experience of the hotel and especially the pool side. Everyone is kind and friendly and respectful. I’ve been able to fully relax and unwind. I’d would thoroughly recommend

Aleksandra Ostapiuk

Absolutely stunning! The hotel’s interior and exterior were both breathtaking, and they never stopped amazing us throughout our stay. The design is tasteful, with careful attention to detail. Both rooms were spotlessly clean, featuring large TVs and spacious bathrooms with both showers and bathtubs. Even though we didn’t upgrade to the ocean-view rooms, sitting on the balcony was still a delight as it overlooked Mount Teide and offered beautiful sunrises. The entire staff was consistently proactive and helpful, without exception. The activities, especially the sports and handcrafts, were fantastic. The food was varied, fresh, and always plentiful. It’s hands down the best place I’ve ever spent my holidays.

Mike Harris

Our stay was outstanding, but what truly stood out was the Agave restaurant. The service from Erika, Bea, and Bea the Cuban was impeccable: always attentive, friendly, and with a smile that made every meal even more special. Without a doubt, their professionalism made our visit unforgettable. We will definitely be back!

Didier Perez

A fantastic hotel. We stayed at the Red Level and our room, with terrasse and whirlpool, was beautiful. The Red Level, being adults only, was perfect for us as a couple, very quiet and peaceful in November, which we loved. Although we had our own sun loungers on our terrasse, there were plenty available around the various pools, and the hotel never felt crowded. The service from the staff at the Red Level was excellent, very professional. Buffet breakfast at the Red Level was truly superb, with plenty of choice and great service from the staff. One thing we would like to see improved is the temperature of the pools. Despite being told on arrival that all pools except the lagoon were heated, the water was very cold, far too cold for us to enjoy unfortunately, and they remained mostly empty during our stay, so other guests must have felt the same way.

P A H

Had a very good break at the hotel. Staff members are really good and can’t fault them well done. The hotel shows some ageing signs though. As with other reviews, booking a restaurant is difficult & I was not able to book on the App & had Angela (lady in red swanning around & very helpful) no water available apart from bottled water that you have to purchase. The pool/beach team & pool bar team are very good. Would go again for the winter sunshine.

ivie omoregie

Absolutely terrible. These people are crooks. Don’t go here if you are black, honestly don’t think they like us. Hell bent of defrauding my entire party. Almost ruined my friends birthday get away. I’m sure she regrets having her birthday here. Absolutely terrible service, terrible people. Of our party of like 40 people at least 30 had an issue, hotel were nonchalant as they had already been paid.