Last Minute Holidays to Lanzarote

Allie Wickens

We had a lovely time. Staff very friendly, very nice food great for kids and grown ups (pizzas were awesome!) pool was lovely. It was a shame the jacuzzi was closed all week and the sandpit and a few other bits needed love. Location is good but not if you have any mobility issues just because shops are down a hill into town. Recommend!

Chris Baxter

A beautiful hotel with professional, courteous and attentive staff. We received a very warm welcome from the start. The hotel is spotlessly clean and even smelled delightful. The gardens and pool areas were maintained to a very high standard. We would highly recommend the preferred option to take advantage of the better facilities and perks. The spa is a great addition and reasonably priced for the aqua circuit. Breakfast in the preferred area was exceptional with a huge choice from the usual cooked items, fresh fruits and continental options. Well worth the upgrade.

Neil Gleave

Brilliant holiday , from the minute we entered the hotel to be welcomed with cold towels and a glass of wine , through to the day we left . Food was great with plenty of choice . Branded drinks at the bars . Entertainment was excellent. Rooms and hotel was spotless clean .Staff were attentive without being obtrusive. Hotel location is between the town and the marina, so plenty within walking distance. My wife needed a mobility scooter which was hired through the hotel at a very reasonable rate. I'd recommend the hotel to anyone .

valentino alaia

We booked a peculiar room two months in advance, paying some extra, but when we arrived there, they said the room was not available and they’d give us another room. It was not the same type of room, looking at the pool and not to the sea, with noise in the evening. We were offered no compensation or at least excuses for this unprofessional behaviour. Anyway the hotel is very well located; the kids club has to be improved. It is not what you expect from a Hyatt Hotel, but still a good 4 star hotel.

Danielle Ratzabi

Very disappointing and definitely don't meet the standard of a 5 stars hotel. Room: They gave us a different room than what we booked. We booked the ocean view room and got one where all you can see is the parking lot. Apparently, that's what they call "ocean view" The cleaning level of the rooms is outrageous. We got dirty towels and sheets with hairs all over them. After complaining about it they told us they never get complaints about the cleaning suggested to see another room. A representative came with us to see the new room which to our surprise was also dirty with stains on the towels and hairs on the sheets. At this point they told us that the hotel is in full capacity so they didn't have the time to check the cleaning level in every room. They asked for another opportunity and promised to ensure our towels and sheets will be clean from now on (spoiler: they weren't). We decided to give them another chance to not waste more of our vacation time moving to another place. Unfortunately, this turned out to be a mistake. Food: You cannot book a table or reserve in advance for the dinner restaurants, you must stand in line every night (attached image of the line which was similar on all nights). Waiting time can take up to 30 mins and it's not guaranteed you will get in. One of the nights we waited 30 mins in the line only for them to suddenly tell us they are not accepting more guests. We then moved to wait in the line of the other restaurant available for 10 more minutes before we got a table. Overall, the food in the buffet and restaurants is of poor quality, very dry, without fresh ingredients. Location: location is good, near Playa Dorada but I'm sure there are many other hotels in that area which will provide much higher value for money with decent cleaning, food and service.

Michael Falber

The staff can't do enough for you, they work so hard and always with a smile. Spotlessly clean. Rooms are adequate but a little dated, typical Spanish electrics. Can't hide the fact that it's looking a bit tired. The food started off great but is there a different chef on the weekend as it became inedible. All in all, would I go back, probably not, but not for any lack of effort from the staff, the bosses need to invest some money into renovating the facilities, even then. It's a bit of a hike to the main square if you're retired, like us, otherwise a taxi is only five minutes out or you're a bit younger. However, for what we paid, it was tremendous value for money.!

Ben England

We stayed here on a 4 day trip, 2 adults, Thursday - Monday We arrived a bit later than expected due to a flight delay. On arrival the reception staff were helpful and efficient. The young lady on the desk checked us in, gave us our wrist bands and our room key and showed us a map to our room. She explained meal times and the fact that we needed a euro deposit for a plastic cup. We walked to our room which was up on the third floor. We opened the door and it was hot and a bit stuffy but it had been a hot day so we just opened the sliding door to the balcony and the windows.. and looked for the air con - which there isn't - and panic set in a bit because it was really really hot.. however with the bedroom windows wide open there was a lovely breeze throughout.. however every now and then there is a bit of a whiff of sewer.. but it goes as quickly as it comes and isn't a huge deal We went to the bar and got a drink and then decided to call it a night as we had a long day travelling. Breakfast on Friday morning was not great at all. We were down for breakfast as soon as it opened and most of the food was cold. We quickly discovered that as the food was cycled what was coming out was hot.. so first piece of advice.. don't go for your meal as soon as it opens as the food won't be hot. The sunbeds are locked until 10 - however they are unlocked about 9.45 or so.. but in lieu of sunbeds being reserved the chairs from the pool bar are moved into the spots people want and then exchanged for sunbeds when they're unlocked. We were a bit late to the party on the Friday morning but there was loads of space for us to put a couple beds - this may not be the case during peak season but given we are just out of season it wasn't a problem. Lunch on Friday was the best meal we have had so far... however the lamb chops that were freshly cooked on Friday lunch time have since featured Friday evening at dinner in a sauce, and then they appeared AGAIN Saturday lunch time looking worse for wear again in a different sauce.. the same thing with the pork ribs that were first featured Friday lunch and again Friday dinner and Saturday lunch - all in different forms.. other guests had complained to reception about the quality of the food and were told that there are restaurants a short walk from the hotel if they didn't like the food. The evening entertainment is twice a week on Sunday and Thursday - again this may be because we are just out of season but on the evenings in between there is bingo, but this is paid at €5 each. Breakfast is hit or miss.. sausages that are a little too pink inside for our liking and pancakes on one day.. The pool bar looks nothing like pictures that appear on the booking sites.. they serve a couple cocktails but there is nothing saying about them, we had to ask.. the snacks are rolls made from the ones that were out for breakfast and a few pastries, also from breakfast - and once they're gone they're gone. The other pictures that the hotel provide to the booking sites are also questionable.. and a bit dated. The seats by the pool bar are not those shown, the booking site also shows a sauna and hot tub.. they're not here.. another booking site also showed a squash court.. which isn't here. The garden part of the hotels name is not quite as good looking as the pictures show. And while we appreciate that hotels have to upsell themselves, some of the pictures being used are just misleading. We managed to get this hotel free using rewards from a booking site - however if I had paid for the hotel I would be really upset.. it was just a weekend away for my wife and I but there is nothing for children here.. Sorry to say we won't be returning.

Ionut Bazon

We've had a fabulous time at this location. Amazing friendly staff and entertainment, all are very friendly, polite and helpful. Thank you all for their hard work for us to have an enjoyable and vacation and a great time. We don't remember all the names unfortunately but Raul the bartender and Dumi the entertainer have so much energy and are so funny. Per total was a great a stay, totally recommend this location 👌 👏 👍

David Titley

If you're looking for a peaceful holiday with good food, then this hotel is not for you. We went all-inclusive and found that the food selection was the worst and of low quality. The bar staff were very rude and even messed up basic menu orders. After 9 hours of travel, we arrived at the hotel at 11 at night due to delays, we were thirsty but were shouted at by the bar staff when we asked for water, being told that we had to pay extra for it as the all-inclusive ended at 11. The breakfast meals were simple and acceptable but not the best, and we heard many other visitors also complaining about the food while we ate. The food options were so bad that I'm glad my kids weren't with me, as they would have starved at lunch and evening meals. On our last day, the food options were so bad that we left the hotel and went to the Indian restaurant at the end of the street, where we had an amazing meal there and we found that we were not the first from the hotel to have the same idea. Others from our hotel were there and were also talking about the bad food choices at the hotel. As for the room, the television channels in English were all blanked out, so only Spanish channels were available, providing no entertainment in the room. The walls are paper-thin, so you can hear everyone next to you, above and below, with every movement, door bangs, and kids running around. The beds were so hard that they felt like the floor might have been more comfortable (wish I had tried this now), giving us a holiday of bad sleep, bad food, and rude staff. I will never return to this hotel and advise others to avoid it like the plague.

Michelle Roberts

Absolutely impeccable service and worth every penny. ;€3 taxi ride to the centre as I'm not great at walking. The hotel always save our room for us and are so attentive to our needs. Rooms are spacious and comfortable. Food is different every day and cooked well. We love this hotel and in January 2025 will be our 5th visit we will not go anywhere else.

Lauren McMillan

The staff were extremely friendly and welcoming. It’s really easy to book a taxi as you just ask at reception and it comes within minutes. The pool is lovely and deep as well as quite cold which is perfect for the heat. Food was edible but nothing spectacular. Our room was not the room shown in the photos and were were at the back of the hotel on the ground floor, we expected an apartment but were given a bedroom/bathroom. We had several cockroaches enter our room which is to be expected for ground floor however our room absolutely stank when we arrived and didn’t stop smelling until it was cleaned again after two days and quickly returned later that evening, we think it may have been the drains. The pool and pool area was lovely but definitely not enough sun bed for everyone and no umbrellas. There is no aircon and we had to pay €20 euro to use the safe plus a €10 deposit. The location is very hilly and about a 20 minute walk away from the nearest beach. All in all we had a lovely time and could not fault the staff at all but the bedroom did let it down in the end, however we would consider staying here again purely because the pool area and staff were lovely and for the price it’s definitely worth a visit. Alex and Jesus were very welcoming and helpful. We were able to leave our luggage and have somewhere to stay even after check out whilst waiting for transfers with the offer of continuing the all inclusive for 10€.

Vera Hull.

I’d never gone alone on holiday before. Staying here was so much fun. The staff were - all AMAZING. So helpful and friendly. The room was perfect. The food was Amazing. Really enjoyed the variety of options everyday. Can’t fault it. Would stay again.

Davie LO

Nice hotel. 3 star rated so what you should expect. Nice pool, rooms are basic (no Aircon) and could do with a revamp. Disabled facilities are non existent, and children aren't catered for either. Staff are helpful and friendly. Food is your usual all-inclusive affair.

Jordan

Staff were fab! Enjoyed sat by the pool. All inclusive was basic but there was always something to eat. Met some lovely fellow holiday makers. Only problem was the room being too hot and the fan not doing anything so we couldn’t sleep, although that might not be for all rooms.

Linsey Watson

Just spent 10 days in this hotel. After a little blip at the start were our room wasnt ready and we got sent to a different hotel I found this hotel to be good. Nowhere near as bad as some of the reviews say. Food was edible lots of choices to pick from we had a fussy eater with us and she always found something to eat. Pool was clean. All staff friendly and welcoming. Rooms cleaned every two days. It is a little out of the way and up and down a few hills however its a nice walk to and from the strip if you're able. Only downside was the beds but to be honest I'm yet to find a comfortable hotel bed. I'd go to this hotel again and would recommend it. Cheap and Cheerful.

charlotte notley

We visited this time last year and had a fantastic week. At the time of booking we asked for ground floor in a quiet area because we have a young kiddo and they gave us the perfect room! The staff were so polite & helpful throughout, especially the restaurant staff. My lo & I have quite a few food allergies (gluten, dairy, egg & soya) and we were so well looked after! Their lovely head chef went out of her way to take me around and show me all of the options which were very clearly labelled. I could speak to the team and they would take an order for the following meal for gluten free bread, pasta, cake etc. We were also offered a packed lunch if we wanted to go out somewhere for the day. The only issue we had was that the dairy free butter contained soya. The hotel was kept clean and there are water filter points throughout the hotel so that we didn't have to buy bottles. The lovely beach and the town were both a short walk away. There is a shop up the road who are able to order in specific free from milks if contacted ahead of time. For Halloween the hotel staff organised face painting, games and pumpkin carving for all the guests to participate in. It was a lot of fun for kids and adults! Would definitely recommend a visit to the spa as well! Thank you to the wonderful team!

Richard Buckley

We Had an excellent week here, first off the staff are amazing. Marcos in reception so friendly, the entertainment staff exceptional, the food was fantastic, albeit it would be nice if they had vegetarian symbols, so I didn't have to ask each time I wanted to eat something. The maids kept the rooms very clean. We went half board, because only had a couple of drinks in the evening but if I was paying for all inclusive would be slightly annoyed by the ques at the bar.

Daisy Macwilliams

Me and my partner stayed here for 7 nights at the end of June/beginning of July. All staff were very friendly and helpful on arrival, we got seen too quickly. Our room was lovely, very spacious and we had a sea view room (which we had requested) and it was beautiful. It was a little dated but equally really lovely. The hotel is very big and split into sections so on arrival it was a little confusing trying to get to and from parts of the hotel. We had half board and all waiting service was very efficient and quick. The food was good (a little similar most days) but still good. There is only one main food restaurant so not a lot of options if you want a quick lunch by the pool. The drinks in the bar were well priced and there was enough entertainment in the day/evening (not too much) which is nice. Overall, it was fairly quiet which was also nice and relaxing, not over crowded. We also used the spa which was €10 for use of the facilities (in my opinion, it was worth it as you get plenty of time to use it and there is a lot there, very beautiful and friendly staff.) Location-wise, it’s a lovely location by the sea and clear views of Futurventura.The beach nearby is rocky so probably not for a beach day. There was a noisy hotel across the beach entertainment loud singing but no problem. Close to local supermarkets and a short walking distance to the beach Playa Blanca and the harbour where you have everything you need, eg the beach, shops, restaurants and bars. For trips, you are a little far as everything seems up the North and inland so we hired a car but you can get a coach or bus from hotel. Overall very happy lovely stay. Thank you!

Jennifer Dykwer-Newsome

We enjoyed a ten day stay here with our 5 year old little girl. We had a wonderful time and really enjoyed our stay. On arrival, there was plenty of parking, including disabled bays and we were greeted by a very welcoming chap (Marcus?) who offered a drink and food. Our family annex was great, it was very spacious with a living area which we liked. It had a fridge and cooking facilities which gives the option of eating in if needed. There are two lovely pools, one more for children. The sunbeds do get reserved which is annoying especially when they aren't being used. Saying this, we could always find one if needed, which wasn't often as we were always in the pool not sitting around it. There were lots of toys and inflatables left by other families which was good so we didn't have to buy any. Breakfast consisted of: Cereals Pastries Yogurts Cooked breakfast Fruit Lots to choose from to fill you up for the day. Lunch - can't comment on this because we were never in for lunch. Evening meal: Salad Rice Pasta Various meat Fish Chips Bread Different selections on different nights e.g. pizza, Chinese, BBQ pork Desserts Again, loads to choose from to suit your taste and always something for children to enjoy. The staff work really hard and are quick to clear plates and keep the place clean and running efficiently. The overall stay was fabulous. The hotel is clean and run by hard working, friendly staff. There were some wonderful musicians playing. Kids disco is at 8.45pm which we found was a bit late for our daughter, and an earlier start might have worked better. There was a kids club during the day but we were always out so never used it. There is a lovely walk on the front with great fews out to sea. Great location, quiet and easy to access the local beaches etc We hired a car to go and explore in each day but there are shuttle buses to access the beach daily. Check out at 12 was nice so we had time to enjoy breakfast and a final play in the pool before we left. In all, a great stay, I'd definitely recommend this hotel to other families.

Mel Yehya

Just back from a week's stay at this hotel, and we LOVED it! We had a suite with a sea view (in one of the pictures). We thought it was a fantastic location, as we enjoy a walk and do prefer not to be in the thick of things. Yes, the hotel is about ¾ of a mile from the marina and a good mile and a half from the main Playa Blanca strip, however the coastal walk is just heavenly with spectacular views and a fab breeze to help keep you cool. If mobility is an issue, then a taxi into Playa Blanca is only €5 - a real bargain, especially as the hotel will happily call you one! We went all-inclusive and found no issues getting drinks or snacks during the day. You just had to provide your room number, which is fine, I think. There was always a great selection covering most people's needs and requirements. The restaurant staff were so helpful and friendly, especially the restaurant manager - he really is a lovely gentleman and couldn't do enough for you! Some of the pool bar staff could do with a class in being more friendly, but it certainly did not spoil anything. I can't comment on the evening entertainment as we usually found ourselves in the bar or chilling in the outdoor part of the restaurant, but we did take part in some of the daytime activities, which weren't shoved down your face, like in other places I've been to. The OH and I particularly loved watching the water polo, though. It was highly amusing and a great 20/ 30-minute entertainment! The room was brilliant, yes, we upgraded, so it's not as standard, but worth every penny. There is so much space, and I even had a walk-in wardrobe too - heaven! Rooms were cleaned every day, with towels being replaced regularly, too. My belongings felt very safe indeed! There is a beach very close by (in the pictures) where we were able to snorkel. It is a quiet place, so don't expect sun loungers, and it is quite rocky, but it is definitely worth a wander across! We both had a couple of massages in the spa, which meant that we could then use the place for half price (in the pictures). The lady on reception here is just delightful and, again, could not do enough for us. The spa is a great place to escape to and has something for everyone! I even braved the 9° plunge pool after being in the 40° pool! Yes, it was cold, but boy, did I feel invigorated afterwards! My only gripe and it isn't about the Mirador, is that the hotel across the bay, has their evening entertainment outside until about 11pm, which was loud and at times, unpleasant. If we did try to sit out on our terrace, it was somewhat tainted by their noise. Like I said, not Mirador's fault, rather the other places! We will definitely be back sooner rather than later, as it ticks all of our boxes! We have some real holiday blues going on right now, so a sign of a perfect holiday! Thank you Mirador Papagayo, we hope to see you soon, x

Killian De Burca

Stayed here last June with 2 kids 6 & 8. Had a great time. Staff are so friendly and the guys in charge of the kids clubs and entertainment were amazing. Good selection of food some days better than others but overall quite good. Drinks were great and bar staff were great. First time we stayed here and will definitely return. Well done to all who made our trip so enjoyable.

Rob Parrish

The people are all amazing. Friendly and helpful every single time. The daytime entertainment is great and the evening team are fantastic. For in house entertainment they were brilliant. The rooms are a little disappointing in all honesty for 4* but then I'm probably comparing to 4* in the UK. They are nice but just a bit dated with a few problems. The food variety is great, something for kids and adults alike. Beach is literally a 2 minute walk and the bars etc are a little further again, but it is a lovely walk. Overall would recommend :-)

Damien Doyle

I would strongly recommend this family friendly hotel. The location and accomodation was excellent, as was the food and facilities, but most of all the staff were friendly and cheery, which really made the trip. Nothing was ever a problem. The kids club was well run, and in the evening there was entertainment that suited both parents and children. The pools were clean, and had plenty of features for the kids. The range of foods was excellent, catering to both healthy meals and treats. Special call out for the options and diligence for coeliacs.

Eduardo Conde

Good hotel for family trips, plenty of activities and not too crowded. We found the food options appropriate for our 5 night stay and couldn't really find much to complain about considering the location and price bracket. A couple of downsides and the reason I can't give it a 5 stars is the fact the kids club doesn't open on the weekend (not even as a parent and child play area) but the main disappointment was the late check out request process, you can't sort it on arrival or during stay, they only allow you to inquire about it on the morning of check out and the option was of course: not possible whatsoever, a shame given many other hotel chains allow you to pre-book the late check out, only for that I would hesitate going with H10 again.

Tiffany Akoto

My main reason for booking this hotel is the reviews on the Kids club, the animations team and just how attentive they are with kids!! This part did not disappoint. From the amazing team at kids club, to the buffet area for kids/families. The evening shows and the tropical party which was so amazing to see all the kids and their amazing dancing skills. Room - I did request one of the newer rooms but was told it was unavailable. The room we stayed in 367 was okay (we previously changed as the other room had 2 single beds instead of the requested king bed). The room was dated, the bathroom was dated and the view was off the side of the hotel. As we were only there for a few days - it didn't matter as much but if I was staying for longer - I would have asked again to be moved. The staff at the pool bar were so amazing and friendly and made great drinks. The aquarium and mini golf were around the corner so on our last day we went to explore. The beach was not too far either and was able to rent sun loungers which was a plus. Lovely hotel that does need to be modernised throughout however great place if you are looking for somewhere for your kids to have fun.

L B

Brilliant for all Travelled as a family of 4 - 2 adults 2 children (18 & 8) in Oct 2024 and have already booked to go again next year. We booked all inclusive. Food was plentiful throughout the day. Snacks next to the main pool, ice cream and fruit. Amazing for Continental food, local dishes, fish, chicken, pork, veggie, pizza, pasta and amazing breakfast with lots of fresh fruit. All the staff were lovely, entertainment staff and restaurant manager in particular, all staff couldn't have been more helpful. The cleanliness at this hotel is amazing! Staff are regularly cleaning throughout the day. Large rooms, we stayed in a suite with an extra room, my daughter slept in the extra room and was very comfortable, all the beds were comfortable beds, my only complaint would be there was only one mirror and no plug next to it (more of an inconvenience for me with hair straighteners etc) hardly a complaint but more to make you aware. The location is perfect, within easy walking distance to a local SPA and lots of tourist shops ( including hair braiding - depending on the length of hair it can be expensive, my daughters hair is waist length €20, you can barter, but I didn't) The swimming pools are large enough to not feel crowded and there are LOTS of sun beds both in and out of the shade. No issues with hogging at all. I think my only negative was, I thought the pools would be heated and they are not. I believe they're heated from Nov. The water is cold but once in it's fine, but getting in for me was enough to put me off, this did not stop the rest of my family! We brought an inflatable from the local shop which I would recommend. The entertainment at night was good, my daughter loved it. There is a mini disco in another section of the hotel, but this is for smaller children (lots of 'baby shark' etc) the main entertainment starts at 9.30pm. It's a shame there isn't a disco or music for the older children before the main entertainment. My husband and daughter booked the submarine trip from a nearby harbor which they both really enjoyed. We hired a boat for 2hrs and did some snorkeling. You can do as much or as little as you want. You can get a taxi from the local SPA to the marina for around €7, getting back can be tricky as you have to wait for a taxi to turn up. We were lucky and caught one as he was dropping others off, but were told you can be waiting for an hour or so (not ideal in really hot weather) Brilliant holiday, we have already booked again for next year!!

Slats

Where do we start, absolutely amazing hotel and far exceeded our expectations. From first arrival the rooms are very clean, well equipped and such luxury. We cannot thank all the staff enough for their hard work, professionalism and service throughout our stay. The food, pools, entertainment and location are perfect especially for families. We want to give a special thank you to Federica during our stay. She was so accommodating, always greeted with a smile and made our Son's holiday so special, a real credit to the hotel indeed. Cannot wait to return again and missing it already.

Emma Hull

Fabulous hotel for both families and adults only. The staff work very hard and the premises are always immaculate. We had a bottom floor room with terrace, which was great as came with 2 sunbeds as well as table and chairs. Our room looked out on the children's pool, so easy access for us everyday. The only thing I would say is our room, 2006, was very close to the Nautilus bar and film, so you could hear the entertainment from inside the room. Luckily our son would ware himself out during the day, so would sleep through, but it would be worth asking for a room further along if you do have small children that wake easily. Location was great. Spar shop in walking distance, as well as the beach which our son loved. We also took a walk into Puerto del Carmen, which took roughly half hour or so, but buses passed by regularly if we did want to hop on. Food was great for us, so we didn't leave the hotel to eat anywhere else, but there are lots of restaurants and bars in walking distance. Entertainment throughout the day and evening was also spot on! Water polo was particularly fun to watch! We had such a beautiful family holiday, I'm sure we will definitely be back!

Aaron Summers

Well kept hotel, grounds and rooms. Space to find quiet areas to relax without screaming children. Friendly staff. The buffet meals were lacklustre with food leftover from previous meals, presented at the next. Show cooking doesn’t exist, as bulk frying eggs and chicken in public doesn’t count. 1 advertised table-waited restaurant isn’t open, the other simply serves a selection of what’s available at the buffet. Most drinks have a surcharge for all-inclusive. Apart from the food, very happy with everything else.

Lauren Nutton

Absolutely wonderful holiday for myself, my husband, and my 1yo. We requested a ground floor room before we went so that my toddler could nap in the day and we could spend time on the patio as it was our honeymoon. When we arrived, not only had they fulfilled that request, but also left us a bottle of wine and a note to wish us a happy honeymoon. The standard of food was really good. I am usually a very fussy eater, but I found something I liked every night. The hotel is so close to the gorgeous beaches and the location is perfect if you prefer a quieter holiday. There are nice bars etc, but it’s not too busy and it is very, very clean!

Francesca Haines

Amazing location, lovely rooms and very safe. Beautiful resort - absolutely spotless with cleaners who come in once a day during your stay. My one comment is that the evening meals at the buffet restaurant don't have any indication as to what they are. I asked if something was vegetarian and was told yes - only to realise when eating it was chicken! Would be 5 stars if it was not for the meal labelling at the restaurant. Would still come again. :-)

Nanayaa Bates

It's upsetting when your holiday is ruined immediately because 1. Your room has no fan or air conditioning. 2. The telephone in rooms don't work, and so to call reception for help ( with 2 children) you have to pay international rate from phone. 3. The room is set up with 4 singles instead of 2 singles and a double 4. And the reception says they can't do anything about all of the above because they only have 2 bedrooms left and not 1 bedroom beachfront apartment. They won't allow us to stay there for a night so they can fix our room in the morning. No common sense! The sensible thing to do is to put us in the 2bed for one night and sort out our room in the morning. Or at least get a fan from the available room.

Damian McGoohan

Great place. Been here two weeks with the family on the beach front apartments. Staff are very friendly and helpful. Service is top marks. Very clean. 6 pools and a private beach front and the kids had fun trying them all. There is also a 25m pool for lane swimming which was free to use for guests. We were full board and the family found the food to be very good. Read a lot of bad reviews before we came but they are all wrong. Must be people that just like to complain. Will definitely come back again. We had a car hired while we stayed here and the hotel provided free parking next to entrance of hotel.

Vincent Felix Bartscher

I am coming back to Sands Beach the second year now. And every time I really enjoy it. I am an athlete and all I need is good food, tranquil sleep and good facilities to train. You get all of this at Sands Beach. On top the team is really really friendly and always welcoming. The 25m pool is great for exercising and all the other pools great to relax. Even though the whole place has its age, it is really well maintained. I will definitely come back again, as for me Costa Teguise is also a great place to start my runs and bike rides. Overall very satisfied and can definitely recommend! Thanks to JC and his team

Denise Berry

We have just returned from our holiday at Sands Beach, Absolutely fantastic place!! The location is perfect - right on the seafront on the edge of the resort. The apartments are spacious with good facilities. Yes, they maybe a little dated but they have everything you need. And let’s be honest and realistic here - if you are one of those that want 5* facilities for a 3* price, this isn’t the place for you. We paid a modest £800 each for 10 days and it was well worth it. So much so we have booked for next year! The apartments all have their own private patio most of which look out onto the pool. The staff are fantastic too, especially David who was very courteous and helpful. Costa Teguise is a gorgeous resort. Very clean and lots of lovely restaurants and shops just a few metres away. Oh and the onsite Jet2 rep was excellent - very helpful and knowledgeable. We had a blast and are counting down to returning next year!

Erin Shone

Exceptional experience from start to finish. Good food selection. Bad staff are exceptional and their worth ethic is amazing so friendly and accommodating. Highly recommend going all inclusive royal level. Highly recommend this resort. This was our second time at Barceló and would definitely come back for a third time!!

Clizia Ballasina

The resort is really nice, the junior suite room is very spacious, the bed super comfy. The royal level heated pool is nice! The food isn't great, the food cooked at the grill is good but the rest could be improved, it gets dry after a while that is out, the quality should be better considering it's a 4 star resort.

Coder Chris

This is the second time we stayed in Lanzarote at Barcelona Active Resort. The Hotel is a very good 4 star. Rooms are spacious clean and the staff work hard to make sure the guests are happy.

karina

My boyfriend took me to this hotel for my 22nd and it was amazing! We upgraded to Royal and it’s so worth it, the room was incredible too and would be cleaned every day with fresh sheets and towels. There was one incident where my partner asked for either some room decor or something for my actual birthday and the hotel kindly provided us with a bottle of champagne and a note in an ice bucket but as we were driving that night we didn’t drink it and the cleaners took the bottle away the next day, when we went to reception to let them know they were surprised and sorted it out very quickly and by the time we came back to our room they had replaced it. You cannot fault this hotel we’ve had an unreal experience, we went from the 7th-14th of Oct and we managed to get lovely weather apart from the odd grey clouds on some, overall cannot wait to come back!

Darran Reid

I stayed here for 7 nights. I had a deluxe double sea view room, which was well appointed and maintained well by housekeeping throughout my stay. The views over the pools to the ocean were a delight each morning! My room was overlooking the main public area of the hotel on the 6th floor of an open internal terrace. It was mega noisy during the live entertainment hours of 8-10pm each night, so if you expect tranquility during these hours, you should request a quiet room when booking. I asked to be moved on my first night, but reception staff were unhelpful and could only offer me a room one floor up but in the same area which would have made no difference at all. It may be worth paying extra for a junior suite to be sure you're in a different wing of the hotel away from all the activity. Food and drinks quality was excellent, with lots of local dishes and cheeses on offer which are delightful and well worth a try. Drinks service in Royal Level restaurant is not self-service and this part of the offering was slow and often had to be requested rather than offered. The staff are obviously tasked to clear plates and reset tables as their priority to ensure availability for guests as they arrive, but more thought needs to be given to guest service during their meal. The pools are great and service at the Goa pool bar was exceptional. Downsides were tables without cup holders in a breezy spot, so empties and nearly empties would often go flying. Guests "reserving" loungers with towels and personal items was not managed at all by staff throughout the hotel, leading to the usual situation where there is no lounger availability despite less than half actually being used. Senior managers were visible marching around the complex trying to look busy and important, but not stopping to observe pressure points on staff and service. The front line staff could not have been kinder or more helpful, but they were often under too much pressure to be able to be as attentive as they'd like to be. If you've hired a car, there is ample on road parking nearby which is free of charge. This was my second stay at this hotel and despite its flaws, primarily being understaffed, I would be content to stay here again.

Martyn Roberts-Gray

Fantastic short holiday for the wife and I away from the kids. Staff were so friendly, every single person had a smile and always happy to help. We felt welcomed and nothing was ever too much of a problem. The room was basic but had all we needed and perfectly functional. Great for couples/adults so couldn't comment on a family experience but I can't imagine the experience would be any different. Thank you to the HD beach resort team!

Amber Keiren

Very good experience at this hotel. Beautiful big room with seaview. Hotel was clean, cleaners came every day. There are some subjects I need to adjust in order to give my honest opinion. 1. The wifi was so bad I was forced to use my own data. My fiancee and also my other family members had trouble with it. 2. In my opinion beach towels belong in an all-inclusive resort (deposit was 20 euro’s) 3. Also there was no prevention/action for people who “reserved” beach chairs/beds at the pool. I find it very annoying. 4. We had to pay to use the safe in our room. I thought that was really strange. 5. Some of the staff didnt speak English. Communication was hard sometimes. 6. The evening entertainment was amateuristic. 7. There was a cat in the hotel. Didnt bother me because I love cats, but you dont see it very often in hotels. Overall a good experience, good food, variations, clean, good atmosphere, friendly staff. I would come back to this hotel.

Anthony White

On the outside it looks quite swish however that's where it stops. Pros. Powerful shower Maira on reception is the hotels best asset she is brilliant Location Cons. Beds are rock hard Food is canteen standard and of poor quality. It's aimed at old English holiday makers who would suit in an episode of benidorm. No class No finesse.

lesley pearse

For a luxury hotel that cost two of us €2,500 for a week all inclusive package was very disappointed. First of all the food was terrible not much of a choice and what was there wasnt topped up or disgusting or overdone so had to spend a lot of money eating out for breakfast and evening so biggest waste of money paying for all inclusive…as for the drinks it was like they were making the cocktails too strong or too sweet after uv had a few so would turn you off them. The pool area had no atmosphere whatsoever was never so bored at a hotel in all my life and I go away few times a year there was no music people were so stuck up pass u out without saying hi or bye. We were giving one night on the house in the Italian restaurant across from the other crappy restaurant all inclusive all glass so could see everything and that was lovely but it was very separate as in I have upgraded to have nice food when all food should have been nice. Rooms never cleaned had to chase cleaners for clean towels and toilet roll most mornings. Bedding never changed. Entertainment forget about it if u were lucky to get a chair very little chairs and even at that entertainment was crap ended up going out every night to enjoy what we could I was never so happy to be going home. Would not recommend looks a lot nicer online but u walked out ur bedroom door to puddles of dirty water every morning! Will definitely not return here if I could have gave zero stars I would have.

stephanie Byrne

Lovely place at the end of the strip in Costa Teguise. Friendly staff, in particular Seydi the night porter- what an absolute gentleman. Food is very good, can be a bit repetitive but that’s all inclusive. Coca Cola machines there which is great. Beds are comfy, rooms are very basic. Entertainment is good - something different on every night. Overall, a good solid 4 star.

Fiona Elisabeth

We really enjoyed our stay here, the staff were fantastic and very helpful, always smiling. The food was plentiful and always fresh. The rooms were good, the only thing is they could do with a bit of an update but it absolutely did not bother me. If you want somewhere easy, friendly and low key, this is it. Lovely pool, right by the ocean. The girls doing the entertainment were amazing, so much fun.

Mr M F

Rooms are basic but it's just a place to put your head down anyway, could not get the air conditioning to work so made do without. Food was good, always something to eat and drink. If you're in the low 1000s room you'll likely get a friendly cat popping around, he likes nothing more than curling up on a lap and going to sleep so look out for the wee fellow. There's another around the poolside bar too. A fantastic week was had at Royal Monica

Steve Legg

We went with our two teenage kids 15,17 years old. The family room was not really suitable for us .The rooms and facilities are a bit dated. The whole place could do with a revamp. Rain water ce through the restaurant roof , gutter system just bodghed together. You weren't allowed to take any food or drinks to your rooms. The food was ok, but need to crisp the bacon up as was almost raw. Could do with a fridge or tea making facilities in the room. The entertainment was awful but made you laugh at how bad it was. Didn't go in the pool as it was very cold. The sea was warmer but not easy to get into because of all the rocks. I would probably stay further up the cost at Flamingo Bay if I went again.

Balazs Lang

WARNING WARNING! If you want to enjoy your holiday, DO NOT stay at Royal Monica!! My family and I went to stay here for 6 nights in 2 separate rooms and we arrived in the evening. The following morning, we went for a walk along the beach and when we arrived back in our rooms, we noticed the cleaners have been in. When we checked our wallets which have been out on the table, from one of them a €50 note was missing in one room and from another wallet in our other room, 2 €20 notes were missing. Unsurprisingly, the wallets which have been hidden away had no money missing. When we went to the reception and asked for a manager to put in a complaint about this, we were told the manager isn’t there and so we told what happened to the receptionist and he was very rude and laughed in our faces whilst telling us to go to the police as he trusts the cleaners to never do something like this. We weren’t the only ones there that needed to talk with the police as we saw the police at the hotel on 2 separate occasions speaking with people staying there and on one of the occasions the lady speaking with them was crying and left the hotel not long after, so clearly we weren’t the only ones having a terrible experience. We saw cockroaches multiple times whilst staying here as well. We saw them inside of our rooms and also one time whilst we were eating in the dining room, a cockroach was crawling on my mum’s shoulder. The food was horrendous at Royal Monica. The food available was repetitive, almost the same foods every day and on top of that, they were serving raw meat a lot of the time as the chicken and beef weren’t cooked enough. The chefs are also very unhygienic as we saw them cooking the pancakes and fried eggs on the same grill with the same utensils, this ended up with some of the eggs having a layer of pancake stuck to the bottom which was disgusting, there was also egg shells in the fried eggs. They definitely also used the same knife to cut vegetables and fruits as the watermelons tasted like onions. Dessert was also horrible as the cake they put out was fully frozen, it was hard to even cut the cake and you could see the ice inside of the cake! There is supposed to be entertainment at the pool bar every day like at most other hotels but even though they say they put on entertainment, there is nothing at the pool bar for entertainment other than football on the TV. We were all so excited for this holiday but it was the biggest disappointment of our lives and we do not recommend this hotel at all, please stay away!

Russell Swingler

Just spent a week at the resort. Very mixed feelings about the experience, having read the reviews before we arrived we were very sceptical. Some of the points we read were 100% accurate and can’t disagree with. Good location to be fair and the weather was glorious and the view from the pool area is stunning, sea is hard to swim in as currents around the rocky shore is strong and isn’t an easy walk to the sea. Swimming pool was freezing most days one of the days it was bearable to get in but it was the warmest day. Pool bar always quick to get drinks and waiters come and clear the empty glasses fairly quickly. Food was not good, very limited choice and very repetitive, seem to cater for the French and German guests over the English. Lunch was probably the best choice of food and quality. Breakfast isn’t English either and not even similar so went to bills 10 minute walk up the road ( breakfast there was insane ) and only €5 for a full English. Most of the staff were pleasant but there were a few that were rude and abrupt. They talk to you if you are French Spanish or German not very friendly to the English. The evening entertainment ( well if you can call it that ) is not worth wasting your evening going too, always late to start, no organization at all very very amateur at best, it was error after error on every night we went. Again if your French Spanish or German they engage with you other wise no, and when they do quizzes they tell you the answers in either French or Spanish. Very very heavily French and German and Spanish populated and found these people very rude and arrogant and just found them staring at the English all the time, the French stood out to me as being intolerable and no consideration for anyone else, its put me off even wanting to visit France. Rooms are clean and beds comfy and we had a nice terrace area on the ground floor which is a bit dated but we found the room fine. Only saw 1 cockroach on our terrace the whole time saw more little geckos than anything else, oh yeah and the local hedgehogs! It’s a cheap and cheerful hotel really don’t expect luxury. For us it was the people really who spoilt it in a way and also the food and staff. Location and weather were the really positive points and meeting some friendly English people too. Oh and a special mention to Katarina who does the car hire she was really nice and gave us a good deal on our mini convertible for 2 days. Also don’t get taxis from the hotel as they are perverts and make you feel very uncomfortable. 2/5 for hotel experience 5/5 for making our holiday fun in our own way.