Last Minute Holidays to Lanzarote

Allie Wickens

We had a lovely time. Staff very friendly, very nice food great for kids and grown ups (pizzas were awesome!) pool was lovely. It was a shame the jacuzzi was closed all week and the sandpit and a few other bits needed love. Location is good but not if you have any mobility issues just because shops are down a hill into town. Recommend!

Chris Baxter

A beautiful hotel with professional, courteous and attentive staff. We received a very warm welcome from the start. The hotel is spotlessly clean and even smelled delightful. The gardens and pool areas were maintained to a very high standard. We would highly recommend the preferred option to take advantage of the better facilities and perks. The spa is a great addition and reasonably priced for the aqua circuit. Breakfast in the preferred area was exceptional with a huge choice from the usual cooked items, fresh fruits and continental options. Well worth the upgrade.

Andy R

The Dreams Hotel is in a good location within easy walking distance of the Rubicon Marina and Playa Blanca. Their version of all inclusive is called Unlimited Luxury but for those expecting such opulence may be disappointed - it really is just all inclusive with some premium branded drinks included. You can upgrade to the 'Preferred Club' if it's available. Perhaps more thought should have been given to this name as it could suggest those not in this club are not their preferred guests as it did seem like it now and again. For those that pay for a pool view room you get a room near the back of the hotel overlooking the kids pool with restricted views unless you are a preferred club member in which case you get the main pool and sea view rooms. Finally, the service in the restaurants is in need of some improvement. On a couple of occasions we waited over an hour for our main courses which was not acceptable. The cutlery placement was a bit hit and miss - sometimes you got the full set and other times forks or spoons etc were missing. Hopefully now the Hyatt group (who own the dreams brand) have tied up with the Bahia group they'll learn a thing or two on how to provide excellent service throughout.

Neil Gleave

Brilliant holiday , from the minute we entered the hotel to be welcomed with cold towels and a glass of wine , through to the day we left . Food was great with plenty of choice . Branded drinks at the bars . Entertainment was excellent. Rooms and hotel was spotless clean .Staff were attentive without being obtrusive. Hotel location is between the town and the marina, so plenty within walking distance. My wife needed a mobility scooter which was hired through the hotel at a very reasonable rate. I'd recommend the hotel to anyone .

Alababa Dusaka

Our stay at this hotel was beyond disappointing—it was an outright disaster. As top-tier Hyatt members (Globalist), we’ve come to expect exceptional service and a high standard of hospitality. This hotel, however, failed on every conceivable level. This was especially sad for us as it was our honeymoon trip for which we looked forward to for a long time. From the start, the experience was chaotic. Despite having the highest Hyatt status, we had to „beg“ for benefits that are usually automatically provided, like club access and room upgrades. After finally being told we had an “upgrade,” we discovered it was just a standard room with a side twin bed—essentially a room for three people, not an upgrade by any stretch. When we pointed this out, they made us wait for another room and didn’t even bother to offer us lounge access during the wait until we explicitly asked for it. The check-in process was a joke. Even though we booked a preferred room, no explanation of the hotel’s facilities, no information on the spa, restaurants, or opening hours—nothing. And to top it all off, they didn’t even bother to provide us with an information letter for the benefits of a preferred room until the day we checked out! Yes, we received essential hotel details on a piece of paper put at our rooms entrance on the day we left, shortly before check-out time. Simply hilarious, if it weren’t so insulting. This hotel’s weird, convoluted system of “Preferred” vs. “All-Inclusive” guests is another slap in the face. “Preferred” guests apparently receive better benefits than “All-Inclusive” ones, including access to all pools, while “All-Inclusive” guests are excluded from certain areas. Seriously? What’s the point of being “all-inclusive” if you’re treated as second-class? On top of that, access to the spa is limited to one hour per stay but only if you’re “Preferred.” Our dinner experience was the epitome of incompetence. For €38 per person (including one drink), nothing was explained properly. The food itself was gross, completely overpriced, and far from anything you’d expect at a so-called 5-star hotel. The disorganization continued. We planned to visit the spa, only to be misinformed about the hours. We were told it closed at 9:30, but when we arrived at 8:30, it was already shut. Basic communication seemed to be impossible for this hotel. The next day we tried the Spa again. While the spa facilities itself was pretty good, none of the staff explained anything in the beginning as opposed to other hotels where the welcoming was much friendlier and informative. And here’s the real kicker: this was supposed to be our honeymoon. We informed the hotel multiple times—via email and phone—and yet there was absolutely no acknowledgment. No gesture, no special treatment, not even a simple congratulatory note. It was as if they couldn’t care less. The experience was so abysmal that we decided to cut our stay short. For the first time ever, a hotel left such a bad impression that we left after just one night, even though we’d planned to stay for much longer. We moved to another hotel where we were treated with the respect and professionalism this property so sorely lacked. In all our years of travel and countless Hyatt stays, this was by far the worst experience we’ve ever had. If you value your time, money, and sanity, there are better options out there. It doesn’t deserve to be part of the Hyatt brand, let alone call itself a 5-star property. There are so many improvement areas, i could not even list them all here. When we pointed out our disappointment towards the hotel and the guest experiences team, there was not a single apology nor any solution provided. It felt like problem solving skills and customer focus were lacking or were not important at this property. Feel free to reply, but it does not change our review.

Michael Falber

The staff can't do enough for you, they work so hard and always with a smile. Spotlessly clean. Rooms are adequate but a little dated, typical Spanish electrics. Can't hide the fact that it's looking a bit tired. The food started off great but is there a different chef on the weekend as it became inedible. All in all, would I go back, probably not, but not for any lack of effort from the staff, the bosses need to invest some money into renovating the facilities, even then. It's a bit of a hike to the main square if you're retired, like us, otherwise a taxi is only five minutes out or you're a bit younger. However, for what we paid, it was tremendous value for money.!

Rad Naw

I was very pleasantly and positively surprised by the quality of your service. As for a 3-star hotel, I had concerns. The food was better, the rooms were a bit old and slightly neglected, but ok, they will be. The service was very nice, wonderful. Thank you, it was a good choice.

Ben England

We stayed here on a 4 day trip, 2 adults, Thursday - Monday We arrived a bit later than expected due to a flight delay. On arrival the reception staff were helpful and efficient. The young lady on the desk checked us in, gave us our wrist bands and our room key and showed us a map to our room. She explained meal times and the fact that we needed a euro deposit for a plastic cup. We walked to our room which was up on the third floor. We opened the door and it was hot and a bit stuffy but it had been a hot day so we just opened the sliding door to the balcony and the windows.. and looked for the air con - which there isn't - and panic set in a bit because it was really really hot.. however with the bedroom windows wide open there was a lovely breeze throughout.. however every now and then there is a bit of a whiff of sewer.. but it goes as quickly as it comes and isn't a huge deal We went to the bar and got a drink and then decided to call it a night as we had a long day travelling. Breakfast on Friday morning was not great at all. We were down for breakfast as soon as it opened and most of the food was cold. We quickly discovered that as the food was cycled what was coming out was hot.. so first piece of advice.. don't go for your meal as soon as it opens as the food won't be hot. The sunbeds are locked until 10 - however they are unlocked about 9.45 or so.. but in lieu of sunbeds being reserved the chairs from the pool bar are moved into the spots people want and then exchanged for sunbeds when they're unlocked. We were a bit late to the party on the Friday morning but there was loads of space for us to put a couple beds - this may not be the case during peak season but given we are just out of season it wasn't a problem. Lunch on Friday was the best meal we have had so far... however the lamb chops that were freshly cooked on Friday lunch time have since featured Friday evening at dinner in a sauce, and then they appeared AGAIN Saturday lunch time looking worse for wear again in a different sauce.. the same thing with the pork ribs that were first featured Friday lunch and again Friday dinner and Saturday lunch - all in different forms.. other guests had complained to reception about the quality of the food and were told that there are restaurants a short walk from the hotel if they didn't like the food. The evening entertainment is twice a week on Sunday and Thursday - again this may be because we are just out of season but on the evenings in between there is bingo, but this is paid at €5 each. Breakfast is hit or miss.. sausages that are a little too pink inside for our liking and pancakes on one day.. The pool bar looks nothing like pictures that appear on the booking sites.. they serve a couple cocktails but there is nothing saying about them, we had to ask.. the snacks are rolls made from the ones that were out for breakfast and a few pastries, also from breakfast - and once they're gone they're gone. The other pictures that the hotel provide to the booking sites are also questionable.. and a bit dated. The seats by the pool bar are not those shown, the booking site also shows a sauna and hot tub.. they're not here.. another booking site also showed a squash court.. which isn't here. The garden part of the hotels name is not quite as good looking as the pictures show. And while we appreciate that hotels have to upsell themselves, some of the pictures being used are just misleading. We managed to get this hotel free using rewards from a booking site - however if I had paid for the hotel I would be really upset.. it was just a weekend away for my wife and I but there is nothing for children here.. Sorry to say we won't be returning.

Ionut Bazon

We've had a fabulous time at this location. Amazing friendly staff and entertainment, all are very friendly, polite and helpful. Thank you all for their hard work for us to have an enjoyable and vacation and a great time. We don't remember all the names unfortunately but Raul the bartender and Dumi the entertainer have so much energy and are so funny. Per total was a great a stay, totally recommend this location 👌 👏 👍

David Titley

If you're looking for a peaceful holiday with good food, then this hotel is not for you. We went all-inclusive and found that the food selection was the worst and of low quality. The bar staff were very rude and even messed up basic menu orders. After 9 hours of travel, we arrived at the hotel at 11 at night due to delays, we were thirsty but were shouted at by the bar staff when we asked for water, being told that we had to pay extra for it as the all-inclusive ended at 11. The breakfast meals were simple and acceptable but not the best, and we heard many other visitors also complaining about the food while we ate. The food options were so bad that I'm glad my kids weren't with me, as they would have starved at lunch and evening meals. On our last day, the food options were so bad that we left the hotel and went to the Indian restaurant at the end of the street, where we had an amazing meal there and we found that we were not the first from the hotel to have the same idea. Others from our hotel were there and were also talking about the bad food choices at the hotel. As for the room, the television channels in English were all blanked out, so only Spanish channels were available, providing no entertainment in the room. The walls are paper-thin, so you can hear everyone next to you, above and below, with every movement, door bangs, and kids running around. The beds were so hard that they felt like the floor might have been more comfortable (wish I had tried this now), giving us a holiday of bad sleep, bad food, and rude staff. I will never return to this hotel and advise others to avoid it like the plague.

Corey Hughes

nice, quiet hotel. Rooms were tidy and cleaned every 2 days. All staff were a joy, particularly bar staff. Drinks on the all inclusive were of a wide range and tasted as you’d expect. only slight let down was the limited range of food at the hotel, although the quality of the food wasn’t awful. quite far walking to the main part of PDC but very accessible with a taxi only taking 5 or so minutes. The area surrounding is very hilly so not ideal for people who have mobility issues. overall, a good experience with only the food slightly knocking the score. Would recommend.

Sharon Salisbury

Room was clean and adequate for what we needed went all-inclusive food was good they had a good variety each meal time. Drinks where good, Staff where helpful and friendly. Pool area was clean and tidy. Nice walk to the bars and restaurants. All in all decent place would go back 👍

linda dunne

this was our second stay and we loved our second stay at this lovely apartments staff were so nice, couldn't do enough for us. Jose on the desk is so nice and helpful. Bobby in the bar is such a gentleman, helpful and kind with the best smile, he would just make your day. I just wish it was closer to the strip. but taxi is easy to get. rooms could do with an update but very clean We will be back

Lauren McMillan

The staff were extremely friendly and welcoming. It’s really easy to book a taxi as you just ask at reception and it comes within minutes. The pool is lovely and deep as well as quite cold which is perfect for the heat. Food was edible but nothing spectacular. Our room was not the room shown in the photos and were were at the back of the hotel on the ground floor, we expected an apartment but were given a bedroom/bathroom. We had several cockroaches enter our room which is to be expected for ground floor however our room absolutely stank when we arrived and didn’t stop smelling until it was cleaned again after two days and quickly returned later that evening, we think it may have been the drains. The pool and pool area was lovely but definitely not enough sun bed for everyone and no umbrellas. There is no aircon and we had to pay €20 euro to use the safe plus a €10 deposit. The location is very hilly and about a 20 minute walk away from the nearest beach. All in all we had a lovely time and could not fault the staff at all but the bedroom did let it down in the end, however we would consider staying here again purely because the pool area and staff were lovely and for the price it’s definitely worth a visit. Alex and Jesus were very welcoming and helpful. We were able to leave our luggage and have somewhere to stay even after check out whilst waiting for transfers with the offer of continuing the all inclusive for 10€.

Vera Hull.

I’d never gone alone on holiday before. Staying here was so much fun. The staff were - all AMAZING. So helpful and friendly. The room was perfect. The food was Amazing. Really enjoyed the variety of options everyday. Can’t fault it. Would stay again.

Georgia Barrett

This is are second time here and it has been amazing! The location is brilliant, there is a lovely walk down to the nearest town with shops and restaurants and the harbour. The food isn’t amazing but what do you expect at a buffet all inclusive, it is definitely better than some of the other hotel food I have had. Everywhere is really clean.

Ann Teader

The only thing that let's this hotel down is the food. Especially the main courses. It's a shame as the hotel has many good points. We had a junior suite which was fab with a brilliant view from the balcony

Richard Buckley

We Had an excellent week here, first off the staff are amazing. Marcos in reception so friendly, the entertainment staff exceptional, the food was fantastic, albeit it would be nice if they had vegetarian symbols, so I didn't have to ask each time I wanted to eat something. The maids kept the rooms very clean. We went half board, because only had a couple of drinks in the evening but if I was paying for all inclusive would be slightly annoyed by the ques at the bar.

Jennifer Dykwer-Newsome

We enjoyed a ten day stay here with our 5 year old little girl. We had a wonderful time and really enjoyed our stay. On arrival, there was plenty of parking, including disabled bays and we were greeted by a very welcoming chap (Marcus?) who offered a drink and food. Our family annex was great, it was very spacious with a living area which we liked. It had a fridge and cooking facilities which gives the option of eating in if needed. There are two lovely pools, one more for children. The sunbeds do get reserved which is annoying especially when they aren't being used. Saying this, we could always find one if needed, which wasn't often as we were always in the pool not sitting around it. There were lots of toys and inflatables left by other families which was good so we didn't have to buy any. Breakfast consisted of: Cereals Pastries Yogurts Cooked breakfast Fruit Lots to choose from to fill you up for the day. Lunch - can't comment on this because we were never in for lunch. Evening meal: Salad Rice Pasta Various meat Fish Chips Bread Different selections on different nights e.g. pizza, Chinese, BBQ pork Desserts Again, loads to choose from to suit your taste and always something for children to enjoy. The staff work really hard and are quick to clear plates and keep the place clean and running efficiently. The overall stay was fabulous. The hotel is clean and run by hard working, friendly staff. There were some wonderful musicians playing. Kids disco is at 8.45pm which we found was a bit late for our daughter, and an earlier start might have worked better. There was a kids club during the day but we were always out so never used it. There is a lovely walk on the front with great fews out to sea. Great location, quiet and easy to access the local beaches etc We hired a car to go and explore in each day but there are shuttle buses to access the beach daily. Check out at 12 was nice so we had time to enjoy breakfast and a final play in the pool before we left. In all, a great stay, I'd definitely recommend this hotel to other families.

Mel Yehya

Just back from a week's stay at this hotel, and we LOVED it! We had a suite with a sea view (in one of the pictures). We thought it was a fantastic location, as we enjoy a walk and do prefer not to be in the thick of things. Yes, the hotel is about ¾ of a mile from the marina and a good mile and a half from the main Playa Blanca strip, however the coastal walk is just heavenly with spectacular views and a fab breeze to help keep you cool. If mobility is an issue, then a taxi into Playa Blanca is only €5 - a real bargain, especially as the hotel will happily call you one! We went all-inclusive and found no issues getting drinks or snacks during the day. You just had to provide your room number, which is fine, I think. There was always a great selection covering most people's needs and requirements. The restaurant staff were so helpful and friendly, especially the restaurant manager - he really is a lovely gentleman and couldn't do enough for you! Some of the pool bar staff could do with a class in being more friendly, but it certainly did not spoil anything. I can't comment on the evening entertainment as we usually found ourselves in the bar or chilling in the outdoor part of the restaurant, but we did take part in some of the daytime activities, which weren't shoved down your face, like in other places I've been to. The OH and I particularly loved watching the water polo, though. It was highly amusing and a great 20/ 30-minute entertainment! The room was brilliant, yes, we upgraded, so it's not as standard, but worth every penny. There is so much space, and I even had a walk-in wardrobe too - heaven! Rooms were cleaned every day, with towels being replaced regularly, too. My belongings felt very safe indeed! There is a beach very close by (in the pictures) where we were able to snorkel. It is a quiet place, so don't expect sun loungers, and it is quite rocky, but it is definitely worth a wander across! We both had a couple of massages in the spa, which meant that we could then use the place for half price (in the pictures). The lady on reception here is just delightful and, again, could not do enough for us. The spa is a great place to escape to and has something for everyone! I even braved the 9° plunge pool after being in the 40° pool! Yes, it was cold, but boy, did I feel invigorated afterwards! My only gripe and it isn't about the Mirador, is that the hotel across the bay, has their evening entertainment outside until about 11pm, which was loud and at times, unpleasant. If we did try to sit out on our terrace, it was somewhat tainted by their noise. Like I said, not Mirador's fault, rather the other places! We will definitely be back sooner rather than later, as it ticks all of our boxes! We have some real holiday blues going on right now, so a sign of a perfect holiday! Thank you Mirador Papagayo, we hope to see you soon, x

Killian De Burca

Stayed here last June with 2 kids 6 & 8. Had a great time. Staff are so friendly and the guys in charge of the kids clubs and entertainment were amazing. Good selection of food some days better than others but overall quite good. Drinks were great and bar staff were great. First time we stayed here and will definitely return. Well done to all who made our trip so enjoyable.

Damien Doyle

I would strongly recommend this family friendly hotel. The location and accomodation was excellent, as was the food and facilities, but most of all the staff were friendly and cheery, which really made the trip. Nothing was ever a problem. The kids club was well run, and in the evening there was entertainment that suited both parents and children. The pools were clean, and had plenty of features for the kids. The range of foods was excellent, catering to both healthy meals and treats. Special call out for the options and diligence for coeliacs.

Tiffany Akoto

My main reason for booking this hotel is the reviews on the Kids club, the animations team and just how attentive they are with kids!! This part did not disappoint. From the amazing team at kids club, to the buffet area for kids/families. The evening shows and the tropical party which was so amazing to see all the kids and their amazing dancing skills. Room - I did request one of the newer rooms but was told it was unavailable. The room we stayed in 367 was okay (we previously changed as the other room had 2 single beds instead of the requested king bed). The room was dated, the bathroom was dated and the view was off the side of the hotel. As we were only there for a few days - it didn't matter as much but if I was staying for longer - I would have asked again to be moved. The staff at the pool bar were so amazing and friendly and made great drinks. The aquarium and mini golf were around the corner so on our last day we went to explore. The beach was not too far either and was able to rent sun loungers which was a plus. Lovely hotel that does need to be modernised throughout however great place if you are looking for somewhere for your kids to have fun.

Eduardo Conde

Good hotel for family trips, plenty of activities and not too crowded. We found the food options appropriate for our 5 night stay and couldn't really find much to complain about considering the location and price bracket. A couple of downsides and the reason I can't give it a 5 stars is the fact the kids club doesn't open on the weekend (not even as a parent and child play area) but the main disappointment was the late check out request process, you can't sort it on arrival or during stay, they only allow you to inquire about it on the morning of check out and the option was of course: not possible whatsoever, a shame given many other hotel chains allow you to pre-book the late check out, only for that I would hesitate going with H10 again.

Angie D

Came to this hotel as a couple for 4 nights and enjoyed most of the experience. Check in was good, the gentleman who checked us in was lovely and informative about the hotel. Our room was at the back of the hotel on the 3rd floor, for me it was a bit of a trek and not having any lifts was annoying! The room was more than enough for 2 with lots of storage space, a small bathroom with bath and shower head, two tvs: one with bbc1/3/4, challenge, channel 4, sky and bbc news and a little kitchen area with a fridge. There were some ants in the bathroom and living area, we were given some ant spray by the maid so ask for some if you need it. The pool was a good size and there were lots of sunbeds so there is no need to get up early to put towels down, but I can imagine in the summer months it would be very busy. We were all inclusive and the restaurant food was hit and miss! We never went hungry as we always found something to eat but it wasn't fantastic! Breakfast, lunch and dinner were always the same. There was always fish, chicken or meat being fried fresh on the grill, salad, cold meats and desserts. The one thing that I never read in any reviews was that you had to book on an app for dinner only, we did this every afternoon but don't think most people did as some people just walked into the restaurant and sat down, instead of queuing and waiting to be shown to a table! The pool bar was nice, never really had to wait long to be served. The drinks were branded, fizzy pop, alcohol, wine and beer, vanilla ice cream in a small cup and 4 ice lollies to choose from, all other ice creams/ lollies you had to pay for, drinks served until 11.30. The snack bar was very good. The food here was served until 5.30: burgers, chips pizza, chicken nuggets and more were served here. In the evening they had kids entertainment on and at the pool bar there was a singer on for the adults most nights. This hotel is a family hotel. It didn't bother us that much but there is nowhere to escape the children! This hotel would be nice if they had an adult only section by the pool and in the restaurant, also a speciality restaurant would be good, something different from the main restaurant. WiFi was really good, never had a problem with it. There are quite a few shops outside of the hotel and the beach was a 10 minute walk in front of the hotel and also a bus stop right outside. This hotel is lovely and we did have a nice break but there are a few things that they could improve on, most staff were pleasant and said hello, the gentleman who checked us in, the main lady at the front desk in the restaurant, some bar staff and the pool snack bar, the maids and cleaning staff are all a credit to the hotel plus the hotel entertainment who did the quiz in the afternoon where nice and always said hello. I would come to this hotel again, but would like a room closer to the amenities and a few changes to the food and more adult sections.

Leanne Magnus

We stayed in this hotel for a week in October. We could not fault it. Everything was wonderful. The food was great - lots of choice and the snack bar was always open. The pools were brilliant- very clean. My toddler loved the splash area. The park was super and kept my little one busy. Although my toddler was too young to attend the mini club unsupervised, we supervised him and he was involved with some art activities. There were also other toys to play with which he enjoyed. The entertain staff were very welcoming and friendly. The mini disco in the evening was so much fun. The entertainment in the evenings was good (a couple of shows were a little random but still good). We had a room which backed onto the splash pool (I recommend asking in advance for one of these rooms as it was so helpful). The location is right by the beach, bars and restaurants too for when we wanted to venture out. We will definitely be returning again! Thank you so much to the wonderful staff.

L B

Brilliant for all Travelled as a family of 4 - 2 adults 2 children (18 & 8) in Oct 2024 and have already booked to go again next year. We booked all inclusive. Food was plentiful throughout the day. Snacks next to the main pool, ice cream and fruit. Amazing for Continental food, local dishes, fish, chicken, pork, veggie, pizza, pasta and amazing breakfast with lots of fresh fruit. All the staff were lovely, entertainment staff and restaurant manager in particular, all staff couldn't have been more helpful. The cleanliness at this hotel is amazing! Staff are regularly cleaning throughout the day. Large rooms, we stayed in a suite with an extra room, my daughter slept in the extra room and was very comfortable, all the beds were comfortable beds, my only complaint would be there was only one mirror and no plug next to it (more of an inconvenience for me with hair straighteners etc) hardly a complaint but more to make you aware. The location is perfect, within easy walking distance to a local SPA and lots of tourist shops ( including hair braiding - depending on the length of hair it can be expensive, my daughters hair is waist length €20, you can barter, but I didn't) The swimming pools are large enough to not feel crowded and there are LOTS of sun beds both in and out of the shade. No issues with hogging at all. I think my only negative was, I thought the pools would be heated and they are not. I believe they're heated from Nov. The water is cold but once in it's fine, but getting in for me was enough to put me off, this did not stop the rest of my family! We brought an inflatable from the local shop which I would recommend. The entertainment at night was good, my daughter loved it. There is a mini disco in another section of the hotel, but this is for smaller children (lots of 'baby shark' etc) the main entertainment starts at 9.30pm. It's a shame there isn't a disco or music for the older children before the main entertainment. My husband and daughter booked the submarine trip from a nearby harbor which they both really enjoyed. We hired a boat for 2hrs and did some snorkeling. You can do as much or as little as you want. You can get a taxi from the local SPA to the marina for around €7, getting back can be tricky as you have to wait for a taxi to turn up. We were lucky and caught one as he was dropping others off, but were told you can be waiting for an hour or so (not ideal in really hot weather) Brilliant holiday, we have already booked again for next year!!

Slats

Where do we start, absolutely amazing hotel and far exceeded our expectations. From first arrival the rooms are very clean, well equipped and such luxury. We cannot thank all the staff enough for their hard work, professionalism and service throughout our stay. The food, pools, entertainment and location are perfect especially for families. We want to give a special thank you to Federica during our stay. She was so accommodating, always greeted with a smile and made our Son's holiday so special, a real credit to the hotel indeed. Cannot wait to return again and missing it already.

ally stewart

First time here , we got a free upgrade to a 2 bed apartment with pool and sea views. Hotel staff were all very polite and helpful and couldn’t do enough for you. Food was amazing and I’m very fussy. Great selection of branded drinks on all inclusive.The animation staff were brilliant, I don’t usually get involved with these things but it was great. All of them were brilliant with my daughter sacha who is 23 and has learning difficulties and made her feel part of everything. Sabrina and the rest of the animation team were so happy all the time and they didn’t harass you into getting involved. Weather was ace so that was a bonus. Definitely recommend this hotel !

Emma Hull

Fabulous hotel for both families and adults only. The staff work very hard and the premises are always immaculate. We had a bottom floor room with terrace, which was great as came with 2 sunbeds as well as table and chairs. Our room looked out on the children's pool, so easy access for us everyday. The only thing I would say is our room, 2006, was very close to the Nautilus bar and film, so you could hear the entertainment from inside the room. Luckily our son would ware himself out during the day, so would sleep through, but it would be worth asking for a room further along if you do have small children that wake easily. Location was great. Spar shop in walking distance, as well as the beach which our son loved. We also took a walk into Puerto del Carmen, which took roughly half hour or so, but buses passed by regularly if we did want to hop on. Food was great for us, so we didn't leave the hotel to eat anywhere else, but there are lots of restaurants and bars in walking distance. Entertainment throughout the day and evening was also spot on! Water polo was particularly fun to watch! We had such a beautiful family holiday, I'm sure we will definitely be back!

Liz Walton

Great location. From our upstairs beachfront apartment we could see the sea as well as the hotel's lagoon. Apartment nothing fancy, but spacious and had all we needed. We had breakfast and dinner at the hotel. Again, nothing fancy, but nice and with local as well as "international" dishes. Staff all friendly, despite being overworked at times. Particular praise to Juan, Noel and Veronica for their friendliness.

Francesca Haines

Amazing location, lovely rooms and very safe. Beautiful resort - absolutely spotless with cleaners who come in once a day during your stay. My one comment is that the evening meals at the buffet restaurant don't have any indication as to what they are. I asked if something was vegetarian and was told yes - only to realise when eating it was chicken! Would be 5 stars if it was not for the meal labelling at the restaurant. Would still come again. :-)

Cat

Great, relaxing holiday destination. The facilities are a bit aged but I feel the price reflects this. The place was clean and the housekeeping was fast and efficient. I would definitely return, just keep in mind it's not been recently renovated!

Damian McGoohan

Great place. Been here two weeks with the family on the beach front apartments. Staff are very friendly and helpful. Service is top marks. Very clean. 6 pools and a private beach front and the kids had fun trying them all. There is also a 25m pool for lane swimming which was free to use for guests. We were full board and the family found the food to be very good. Read a lot of bad reviews before we came but they are all wrong. Must be people that just like to complain. Will definitely come back again. We had a car hired while we stayed here and the hotel provided free parking next to entrance of hotel.

Alison Clarke

We read lots of negative reviews so we're panicking about going. We had beachfront 54. Large apartment. Well equipped. Was cleaned very well and towels and sheets were changed often. Very nice and convenient to be on the man made beach. Really glad we were not staying on any of the plazas. They were quite depressing. Staff were all hardworking and very pleasant and friendly. A long trek to reception. Lido bar was a lovely place to have a snack/breakfast/lunch. They do an English fry for 6 euro. A 15 min walk to town which we enjoyed. The main complaints I'd have are that there is absolutely nothing to do. Absolutely no atmosphere. The only life or music was at the lido bar. It's very tired as well. We made the most of Sands. We had a car and saw lots of the island. We had a great holiday but won't be returning to Sands. Doesn't compare to Sol Lanzarote where we were last year.

Stephen Paterson (Ayrshire Don)

Spent a week here from 10 November to 17 November 2024 in a twin room. Staff are all so friendly, and it was good to have some banter with them with my very little Spanish especially the guys in the Lobby bar and the waitresses in the Nimbra restaurant! Relatively busy but there are plenty of sun loungers and seats in the restaurant. The cocktails at the pool bar are delicious, so had to try them all!I The hotel is about 30 minutes away (if walking) from Costa Teguise, but there are regular buses. As we were all inclusive we didn't venture far, but we had a fantastic time. My first time in Lanzarote and I left with wonderful memories. Would recommend this hotel. Weather was 24-26 degrees every day, a bit higher than Scotland in mid November!!!

Erin Shone

Exceptional experience from start to finish. Good food selection. Bad staff are exceptional and their worth ethic is amazing so friendly and accommodating. Highly recommend going all inclusive royal level. Highly recommend this resort. This was our second time at Barceló and would definitely come back for a third time!!

Temi Owoeye

This place is fantastic! The food was absolutely delightful, and the room exceeded my expectations for comfort. The entire property was spotless and meticulously cleaned every day. The only downside of our experience was the air conditioning in our suite—it didn’t cool the room as well as we’d hoped.”

Clizia Ballasina

The resort is really nice, the junior suite room is very spacious, the bed super comfy. The royal level heated pool is nice! The food isn't great, the food cooked at the grill is good but the rest could be improved, it gets dry after a while that is out, the quality should be better considering it's a 4 star resort.

Alina

Booked stay in this hotel but once arrived and walked around - switched to Sol Lanzarote. Why: - we have little children and came to the first line hotel for the sandy beach. There's no beach around this hotel - only rocks (which should be stated somehow in the description). - not very inclusive for the pushchair, the roads are not obvious, the lifts are narrow. General impression after a couple of hours spent there - the hotel "wants" to seem better then it is. I'm not saying it's bad, it just wasn't good particularly for us.

Yvonne Henderson

Just spent a lovely week at HD Beach Resort. (Despite the weather). Lovely welcoming hotel, great staff and amenities. Rooms are very spacious, clean, and comfortable. Enjoyed the evening entertainment with a variety to suit everyone. Hotel is also close to shops and can get bus to most places on the island. Thank you for a great winter break.

Jon Goodredge

We had an excellent week at the H10. Staff were very friendly and helpful. Rooms are great and spacious, pool was great, no problem finding a spare sunbed. Food was good, the red wine was good (white and rose not so good). Evening entertainment was excellent quality for a hotel, really enjoyed 'cool for cats' 80s music. 15 minute walk to the square and some nice bars. Would visit again and recommend the H10.

Martyn Roberts-Gray

Fantastic short holiday for the wife and I away from the kids. Staff were so friendly, every single person had a smile and always happy to help. We felt welcomed and nothing was ever too much of a problem. The room was basic but had all we needed and perfectly functional. Great for couples/adults so couldn't comment on a family experience but I can't imagine the experience would be any different. Thank you to the HD beach resort team!

Julie Martin

This hotel is fabulous I would definitely return. The hotel is spotlessly clean the staff are so lovely nothing is to much trouble they treat guests with upmost respect the hotel is of a high standard well deserves its platinum star rating. The whole vibe here has a lovely atmosphere. The location beach front and close to town. Thankyou for a lovely stay here.

Amber Keiren

Very good experience at this hotel. Beautiful big room with seaview. Hotel was clean, cleaners came every day. There are some subjects I need to adjust in order to give my honest opinion. 1. The wifi was so bad I was forced to use my own data. My fiancee and also my other family members had trouble with it. 2. In my opinion beach towels belong in an all-inclusive resort (deposit was 20 euro’s) 3. Also there was no prevention/action for people who “reserved” beach chairs/beds at the pool. I find it very annoying. 4. We had to pay to use the safe in our room. I thought that was really strange. 5. Some of the staff didnt speak English. Communication was hard sometimes. 6. The evening entertainment was amateuristic. 7. There was a cat in the hotel. Didnt bother me because I love cats, but you dont see it very often in hotels. Overall a good experience, good food, variations, clean, good atmosphere, friendly staff. I would come back to this hotel.

Fiona Elisabeth

We really enjoyed our stay here, the staff were fantastic and very helpful, always smiling. The food was plentiful and always fresh. The rooms were good, the only thing is they could do with a bit of an update but it absolutely did not bother me. If you want somewhere easy, friendly and low key, this is it. Lovely pool, right by the ocean. The girls doing the entertainment were amazing, so much fun.

chloe o'grady

I stayed here for one week with my girlfriend and we absolutely had the best holiday . The all inclusive food was so good . So fresh and so much choice everyday. The barstaff were so good . The girls who did the entertainment were fantastic and so friendly and fun ,we got involved in all the daytime activities everyday at the pool because of them. We met some characters here which was an added bonus . Good location and a regular bus service . Nice restaurants nearby if you wanted to eat out . The private beach was lovely . We went for a dip every morning . The on site spa was an added bonus ,we paid extra for massages and it was well worth it .

Mr M F

Rooms are basic but it's just a place to put your head down anyway, could not get the air conditioning to work so made do without. Food was good, always something to eat and drink. If you're in the low 1000s room you'll likely get a friendly cat popping around, he likes nothing more than curling up on a lap and going to sleep so look out for the wee fellow. There's another around the poolside bar too. A fantastic week was had at Royal Monica

Steve Legg

We went with our two teenage kids 15,17 years old. The family room was not really suitable for us .The rooms and facilities are a bit dated. The whole place could do with a revamp. Rain water ce through the restaurant roof , gutter system just bodghed together. You weren't allowed to take any food or drinks to your rooms. The food was ok, but need to crisp the bacon up as was almost raw. Could do with a fridge or tea making facilities in the room. The entertainment was awful but made you laugh at how bad it was. Didn't go in the pool as it was very cold. The sea was warmer but not easy to get into because of all the rocks. I would probably stay further up the cost at Flamingo Bay if I went again.

Russell Swingler

Just spent a week at the resort. Very mixed feelings about the experience, having read the reviews before we arrived we were very sceptical. Some of the points we read were 100% accurate and can’t disagree with. Good location to be fair and the weather was glorious and the view from the pool area is stunning, sea is hard to swim in as currents around the rocky shore is strong and isn’t an easy walk to the sea. Swimming pool was freezing most days one of the days it was bearable to get in but it was the warmest day. Pool bar always quick to get drinks and waiters come and clear the empty glasses fairly quickly. Food was not good, very limited choice and very repetitive, seem to cater for the French and German guests over the English. Lunch was probably the best choice of food and quality. Breakfast isn’t English either and not even similar so went to bills 10 minute walk up the road ( breakfast there was insane ) and only €5 for a full English. Most of the staff were pleasant but there were a few that were rude and abrupt. They talk to you if you are French Spanish or German not very friendly to the English. The evening entertainment ( well if you can call it that ) is not worth wasting your evening going too, always late to start, no organization at all very very amateur at best, it was error after error on every night we went. Again if your French Spanish or German they engage with you other wise no, and when they do quizzes they tell you the answers in either French or Spanish. Very very heavily French and German and Spanish populated and found these people very rude and arrogant and just found them staring at the English all the time, the French stood out to me as being intolerable and no consideration for anyone else, its put me off even wanting to visit France. Rooms are clean and beds comfy and we had a nice terrace area on the ground floor which is a bit dated but we found the room fine. Only saw 1 cockroach on our terrace the whole time saw more little geckos than anything else, oh yeah and the local hedgehogs! It’s a cheap and cheerful hotel really don’t expect luxury. For us it was the people really who spoilt it in a way and also the food and staff. Location and weather were the really positive points and meeting some friendly English people too. Oh and a special mention to Katarina who does the car hire she was really nice and gave us a good deal on our mini convertible for 2 days. Also don’t get taxis from the hotel as they are perverts and make you feel very uncomfortable. 2/5 for hotel experience 5/5 for making our holiday fun in our own way.