Lanzarote All Inclusive Deals

Vikki Tudor

Amazing hotel, honestly after reading the reviews I was jubious but I cannot fault this place! The rooms are clean, spacious and well designed. The food is fantastic, so much variety and choices, snack bar is open 3-5 and something with everyone. Pool is lovely, cold but very welcoming with the heat! Honestly I cannot recommend this place enough!

Danyal Aziz

My experience in this hotel was hell. The beds were uncomfortable the furniture was falling off and hit my roommate in the head. The safe was not functional and the AC worked occasionally. The cleaning service was good so was the receptionist. The location was horrible the place is like a desert there’s no views other than abandon building. Food was absolutely horrible almost inedible. The life guards were so strict and do you use the facilities in the pool such as the hot tub we needed to book. There was no sun beds, there wasn’t so much variety of food and most the food tasted re used. If anyone is deciding on booking this hotel I recommend you choose another hotel so you don’t waste your money and time

Emma

Stayed in a superior double with a balcony view of the pool. It was modern and very clean. The pools looked clean but we didn't use them as they were too cold. Food was tasty and new choices daily. Drink choices for all inclusive were not the best so ended up paying for better ones. We were disappointed with the evening entertainment which was either bingo, karaoke, or singers. We opted for a night out in Costa Teguise and wish we had done it sooner. Reception and catering staff need to work on their customer service skills.

Stacey O'neill

Where to start - read the reviews beforehand, take with a pinch of salt as always, and judge for myself! We were advised before arrival that there were works going on, tbh, I had to search to see where. They are re-doing the ground floor rooms in one of the buildings, but we were completely unaware from pool area or anywhere else, as no noise or mess. Our room was in the other building, yet to be renovated. Personally I do not find the 'bamboo' furniture offensive, matter of taste I guess. The room itself was spacious, with plenty of wardrobe space and hangers. Cleaned daily (if required), nice little balcony, I did bring a travel kettle and extension lead having read other reviews. Also the remote for TV and safe needed new batteries, which would have no doubt been rectified had we informed reception. Really can't find any real fault with our room.We were All inclusive, which can be a little 'samey' but food was always plentiful, fresh and tasty, had mussels on 3 occasions which was a real treat, noticed fish a couple of days, but not for me. Breakfast was good, everything you could want, even proper sausages 😂. The restaurant staff are very attentive, always cleaning and clearing tables.Now to the drinks - they certainly don't skimp on the alcohol, my liver can confirm! If you want 'named' booze, it comes at an extra cost, but for me, local spirits were great, also as someone else mentioned, the daily cocktails were good 😋 Wasn't too sure about the 1 euro cup charge, before arriving, but what a fantastic idea, saves waste and people return the cups rather than leaving empties all over the place. So, in conclusion, if you are looking for a 5 star hotel (which would no doubt cost a LOT more) this is not for you, but if you want a good room, decent food and strong drinks at a very decent price, then this is the place for you!. The icing on the cake for me was that your AI bracelet wasn't whipped away at check out, as usually happens, nice touch 😊. I would not hesitate to return.Thank you for a great week. P.S. the pools were freezing, but what do expect in March?

Demi Carroll

Had a really good holiday, came with friends. The atmosphere was good and the entertainment was for all ages so everyone enjoyed themselves. The hotel has lots of attractions and just 23 minutes in a taxi to get to the main town. The food was really good and had a very wide variety.

Katie Ilsley

Overall a great budget friendly holiday considering the amount we payed. We stayed for a week and had a good time. The hotel rooms are more like a mini apartment, nice and spacious although furniture was a bit outdated, still a comfortable place to sleep and shower so can’t complain! Would’ve liked it to be a bit cleaner when we arrived- the floor was dirty which meant we couldn’t walk around in socks only but I understand that can’t always be helped especially if previous guests are wearing dirty shoes in the room. Cocktail of the day and sandwich bar were a nice touch, Dylan one of the bar staff members was always lovely and quick to make our drinks! He dealt with the long queues very well despite only 1 staff member being behind the bar at a time. Could’ve done with having atleast 2. Sometimes found when other bartenders were on the bar, it would be left. once we waited over 10 minutes with no one serving with a massive queue starting to form! For the meals, there could’ve been more selection- lots of fish options each day which doesn’t appeal to everyone, although i understand you can’t always please everyone. Sufficient for us and reasonable for a budget hotel, breakfast was our favourite. Overall, a good holiday for the price and would come back (although we don’t often stay in the same place twice!).

caron livingston

Friendly and helpful staff. Rooms are basic but very clean. Always got a sunbed at pool. Restaurant had plenty of choice of food and drink. Third time at Costa Teguise Gardens and improving every time we visit. Enjoyed the walk to the shops and beach every morning. Will definitely be back.

Michelle Arteaga

We stayed 5 nights as a family of 4, and sadly, this hotel was a big disappointment. The room was clean on arrival but had no air conditioning, which made sleeping difficult. On the first night, something bit me on the leg. I asked reception to check for bed bugs—they fumigated and left the bottle of chemicals in the room, right where my 4-year-old could “play” with it. Things got worse when we found cockroaches, including a huge one in the toilet and another in the room. Again, they fumigated and left the bottle behind. After that, my kids were too scared to sleep or shower, and the nights became a nightmare-no one slept. The food was mostly poor the first couple of days—overcooked pasta, undercooked meat, and a constantly empty or rotten salad bar. We lost our appetite after seeing cockroaches near the cereals and bread. We paid for all-inclusive but still had to eat out because of the hygiene issues. To be fair, the best part of the hotel is the staff. Juan the entertainer was fantastic, and the restaurant team were lovely—they even helped kill the cockroaches spotted at the restaurant and took feedback seriously, when I found another little animal inside the camomile tea bags 🤢. The chef actually improved the food after I spoke with him. Reception, on the other hand, was unhelpful, especially during one day when we were kicked out by the staff of our sunbeds almost at the end of our stay when we decided to stay in the swimming pool, because other guests had “reserved” them by putting their hotel towels from 8 am and disappeared all day so after 6h hours of seeing nobody in that very limited shade area we push our 1 sunbed for the four of us there and pull theirs aside, just for them to come back at 5pm to asked reception to removed us out of there that obviously leave us with a sour and sad feeling. Sadly, despite the lovely staff, at the restaurant and the communal areas, our stay was disappointing, uncomfortable, unhygienic, and stressful. Would not recommend it, It is not fit for purpose, or value for money as you can not sleep or eat.

Samantha Dolman

Family of 5 Just returned from a 10 night stay ,yes the rooms are basic and dated and do need some work done..we have stayed in much better for a 3* but good size for a family overlooking the poolside good selection of food ,staff were friendly and welcoming ..( apart from one barman who we thought was rather ignorant) ..loved the entertainment & bingo nights !!! Kids enjoyed the tennis courts too .Only 4€ in taxi to the town and beach.. taxis only provide 3 mini buses for group of 5 so there is a bit of a wait or to walk is about 18 mins . Overall we had a very good stay and our children enjoyed themselves too 👍

Heather Cross

Hotel is rated as 3 ☆ but would say more 2☆, we had a good holiday but hotel needs updating badly, we had an end room which was spacious but our bathroom stunk badly, broken door, green algae behind door, fridge worked well, was grateful for ceiling fan in bedroom. Food was hit and miss, would say breakfast being best 4out of 6 days, lots of pork based meals and desserts were a big let down, ice cream machine in dining hall worked for only 3 days but didn't taste like ice cream, entertainment was not good and if you have little ones mini disco is only 3 songs.sun beds are locked till 10am which works well,pool has only metal steps which due to bad knees was unable to use, pool depth is 1.35 and 1.40 metres, baby pool very shallow. We only see stairs down to dining hall.

Lauren Kidner

Stayed 2 weeks ago, previous reviews seem to be isolated incidents. Excellent place to stay for the price paid. Location and hotel views are perfect. Staff are welcoming, efficient, and reliable. Rooms are basic, in need of touch-ups, and maybe some updating but have nostalgic charm. Although it does seem that the hotel may be updating room by room? We noticed some balconies featured updated fencing. Bed sheets were spotless and not a spec of dust to be found. Would recommend and stay again! ⭐️⭐️⭐️⭐️⭐️

Cath Aurd

I am just back from a 9 night stay and before I went I was a bit panicky about the reviews. Yes it’s 3 star and a bit dated but our apartment fine. It was clean and Bed and bathroom was clean and sheets were spotless. . Every day except 2 , cleaners were in. Staff were friendly from reception staff, cleaners, bar and dining room staff. We were AL but went out a lot. When we did eat the food was slightly limited but good and tasty. A couple of afternoons we noted games taking place. I cannot comment on night entertainment as we were out. The whole complex was kept clean a couple of days staff were even mopping the paths outside. There are lots of steps. We counted from street level to our room 71 but we got used them!! The location was great so close to harbour and old town We heard no stories of thefts while we were there. The only negative is the air con or lack off. In the living room area and bedroom there were old fashioned ceiling fans which were not the best. Now I’ve been I don’t know why I was so worried pre holiday due to some bad reviews I would go back but next time self catering as the resort is so cheap to eat and drink out. Hope this helps a bit xx

Alwyn Keelan

I arrived earlier today and was quite nervous going by some of the reviews and all I will say is that these people who have left stinking reviews, were clearly seeking 5 star accommodation with doors being held open for them and luxurious apartments but I can clarify this by saying that these apartments are delightful....their location is so ideal, the pool is beautiful, the staff are super friendly and accommodating. I cannot fault them . Even though the safe in my room was a little tricky, a lovely friendly maintenance guy was up within half an hour to sort it out. So if you are reading this and have also read the other negative reviews, I would say to come and make up your own mind about it because I cannot fault it. It's clean, basic, friendly, relaxed and all you need for a sun holiday 😎

Jonathon Dawson

Very friendly staff, good sized clean rooms. The staff even left a bottle of sparkling wine for a birthday gift from the hotel. Good selection of food for each meal. Very generous measures for drinks.

Kelly Maskell

As many have said it is slightly dated but our apartment was spotlessly clean even the bedding immaculate and I have OCD. It is definitely well worth it. We went self catering the bar staff were amazing even opening our bottles we bought from the supermarket and providing a plastic glass and ice. I would definitely stay here again.

Shaun Brown

Now this could have so easily been a 5 star but the food really let it down. Services was 10 out of 10 staff were incredible especially Mo on the front desk. He couldn’t be more helpful. Staff in the restaurant were fast and efficient. Bar staff hats off to them they work hard. One thing that let it down for me was the fact loads of school kids from main land Spain arrived each day. They were loud running around and made the pool not a nice place to be but I’ve not took stars off the hotel for this as I blame the teachers that sunbathed rather than looking after the kids. Rooms are dated but they did exactly what we needed them for. Good size too. I do recommend this hotel but as a Self catering of Bed and breakfast maybe. If you can drink go all inclusive but eat in the town.

Kerry Willoughby

After reading a lot of negative reviews before going on holiday my anxiety was at rock bottom and I was absolutely dreading the holiday, but once we arrived and inspected the room it wasn’t all bad at all dated 100% but big spacious rooms, the only reason for the 4* is the lack of air con and only being able to hire a fan. We didn’t experience any bed bugs and the beds wasn’t to bad to sleep on!! The food was okay a different choice daily was all edible Breakfast consisted of your usual full English selection, fruit, pastry’s and different breads Lunch was different each day and we always found something we liked Dinner also different each evening and again found something we liked. The pool is very deep but lovely when it’s been a hot day the pool snacks are a let down with only bread, cheese and ham to choose from. But otherwise the staff were all lovely and accommodating it was clean throughout the hotel had no problems at all. For a cheap little get away bluesea los fiscos should definitely be considered!!

DillAndMillCool

When booking this hotel, please have an open mind as I would like to point out a few bad parts and a few excellent parts. If you are looking to book all inclusive, I would say it is excellent value, otherwise poolside drinks can get a bit pricey with one cocktail emptying your wallet by almost 5 euros and 50 cents. The pool, poolside bar and restaurant are well kept. The public toilets located by the Restaurant and Reception, alongside the poolside toilets are not the best, and could do with some additional caring. As for the apartments, they are quite outdated, with only a basic television, some don’t have a very good view and not a large volume of charging stations. Additionally, most rooms do not reach the Wi-Fi, you may need to be in reception or one of the hotel’s facilities to be able to use the network comfortably for browsing. There is some bad parts about the rooms which I would like to point out, if you are a person who likes a bath, although the hotel does have baths in most bathrooms, they have been painted, which I assume is to cover mould or damp. Alongside this, one of the main beds had a few bedbugs, which are not ideal when they bite. The mattresses in the bedrooms are not the best, but they are comfortable enough for a week or 2 week holiday, I would advice against staying longer than that unless you are okay with this! As for self catering the apartments have a nice kitchen, fully equipped with a sink, stovetop, fridge freezer (small) and silverware. The staff are very kind and helpful, if you need a taxi ask reception as they will happily call you one, which can save you time and hassle, alongside this, they can also pre-book your taxis. The cleaning staff visit your apartment every other day, brining you a toilet roll and fresh towels. If you are not in the room, they will sort your bed. Please note I would recommend knowing basic spanish words to help communicate with staff, although a large quantity of the members do speak SOME english, it is not 100%. This is especially found when attempting to communicate with the cleaning and maintenance staff. I would NOT recommend this hotel to anyone with motion issues as there is a large volume of stairs on the site, making it hard to get around. Even for most people with no issues with motion. Overall, we stayed for 7 days and their was only 2 bad meals during our stay, as their was a lack of choice and quality. If you like foods such as: Fresh Salad, Fruit, Chips, Rice and Pasta, you will not go hungry as during the day there is plenty of options for these. I would note that if you are a fan of Ice Cream, the hotel does not have any available, but you can purchase these from the bar, but the selection is limited and the price is on the higher side, especially when around the corner at the THB Flora, their is a nice little supermarket where you can get the basics like these. The site is located in a nice position, it is on a steep hill so plan ahead as it is quite tiring to climb up and down. From the rooftop, accessible by stairs located by the pool, you can sunbath and take in the view during the day, whilst getting stunning views of the town and beyond at night! For the price, the hotel is good. But the accommodation could do with some assistance.

rachel's reviews

The Hotel is quite basic and shabby with cupboards hanging out slightly, scraped wood on the edges, bathtub covered in paint and that too peeling off. Would not recommend staying in this place during the summer and especially if you cannot tolerate the hot weather because there are no fans or air conditioning and may need to bring portable fan or rent out a fan from the hotel itself. We had all-inclusive and the food that was in the buffet had an ok selection of food and the restaurant staff were nice. We checked-in in the morning and were told to wait for the room keys at 15pm and this was really annoying because there was no mention of waiting for keys prior and had to cancel a program that we planned for 15pm because of this. Similarly, checking out needed to be done at 11am which was also really frustrating especially when we were told we could still wait in the premises of the hotel, and use the bar and swimming pool till we leave but could not use the restaurant which really did not make sense and was disappointing. Overall, a decently priced hotel with very basic and worn-down amenities.

nikki kirby

Cheap hotel nice pool rooms are dated but clean had pool view from the bedroom and sea view from the balcony. Food was lovely and staff constantly cleaning tables and food areas. Main town and beaches easily reachable by walking or a taxi for about €4

Jayne Bickford

Was a bit worried after reading other reviews but we went anyway. We found all staff to be really friendly and couldn't fault them, they work really hard! Our room was nice, basic with a kettle which was what needed. Could of done with an iron but managed without. I asked dor extra pillows, they were delivered promptly. The main pool was a bit lively but we stayed by the water slides all day and was very relaxing, the splash pool was fun for kids too! Food was delicious every day and staff were zooming about cleaning up as fast as they could. Entertainment on an evening was a good variety of different things each night and we enjoyed it. We loved every minute there

Anna Slowik

We came back from our holidays and I need to say we had absolutely amazing time! I was so scared of the hotel because of the reviews. We arrived 11pm and we were asked to go to the restaurant to eat which was a nice surprise. The room was massive and clean. No bugs. The beds weren't the best but also not too bad. Our towels were not changed during the stay and we didn't have shower gel in the bathroom but we got our own. The children entertainment was great, Samantha has an amazing attitude, our little boy loved her. Mini disco is also great. The food was great, everyday something new, we were amazed by the choice. The only issue at the hotel was that people were not throwing their cups to the bins. Bins were everywhere but people were too drunk/lazy to throw their own rubbish, but the staff were trying to clean it as much as they can. The water at the swimming pool was cold but it was May, I am sure during summer months it gets warmer. The hotel had a free bus to the beach, which was a nice surprise. Overall we had an amazing time and we are planning there next holiday.

Alan Mckim

Lovely hotel with great facilities. Very suited for families with a water park and loads of entertainment for kids. The food in the restaurant is top class with a huge variety. Also snacks available at the pool bar include burgers, hot dogs and pizza. The rooms are nice and well kept. Staff are friendly and helpful. Would definitely recommend this hotel.

Gemma Stephenson

We didn't stay at hotel but visited the Dino Waterpark. Kids aged 9,11 &14. Two older kids enjoyed the slides that were open. Lazy river was out of order ( but more of a small kids 10m water flume) and another large slide was out of order. Nowhere to have a general swim for non- residents. Poorly maintained in places. Pool bar served lollies, pop and crisps. We wouldn't rush back to this watermark unfortunately especially for the cost. Aqua lava much better facilities all round.

levi anderson

Can’t fault the staff, they have been great. Especially the receptionists, very helpful and polite. Well aware of the location when booking so can’t fault that either. The hotel it self however is absolutely filthy. Iv never seen a cockroach in my life until I come here. Killed 5 on the first night and at least 2 on the nights after. They must be in the walls in the bedroom somewhere as that’s where they are appearing. Brown smudge marks on pillows, and the bathroom smells vile. This hotel has so much potential if it wasn’t so dirty. We’ve had cleaners in once since we have been here, even with the sign on the door. I’m petrified that I’m going to bring a roach back in my luggage with me. Definitely wouldn’t stay here again purely because of how disgustingly filthy the place is. Food everywhere round the pool, which the seagulls hover about for.

James Abram

I don’t understand how anyone can rate this under 4 stars?! The food is incredible for an all-inclusive buffet. Drink selection is great. The rooms are clean, there are four family’s in our group and all four rooms were fine! Staff were friendly. Do not listen to the karens posting a picture of a cockroach or a rusty door hinge its pathetic, considering what we paid for this place and the amount of amazing food we ate, decent beer and cocktails kids loved the entertainment. What more could you want??

Kirk Line

This is a late review as we have stayed here the last 2 years and are going back in 3 weeks time with all the family. I have seen some pretty unfair reviews regarding the drinks and food and would like to clear this up. There is beer on tap, wine on tap, soft drinks on tap and local spirits...what more do you need. One of the main reasons we keep coming back is because of the choice of food available. We have 5 children and being kids, they are fairly fussy however there is a really good mix of food and always something different available. I'm a big foodie and find the food is really tasty with a huge selection be it meat, fruit, vegetables or desert. The staff are incredible, always happy to help and they keep the place clean and tidy. The rooms are spacious and they are clean with good air conditioning. Credit to the cleaners because they work really hard. There are times when we have told them not to worry about cleaning the room because we keep ours clean anyway. Great entertainment for adults and children. All in all this hotel is a fantastic place to stay so well done HL group, keep up the good work

tony Greensill

Ex TUI holiday village and not hard to see why they lost that title. The location is nice, but they are really understaffed meaning the few staff they have on site are overworked, stressed and therefore not very friendly. The common sight of staff cleaning the outside areas in other TUI hotels doesn't exist here which means the common areas can seem grubby when busy. The onsite 'gym' turns out to be a Wendy house where every machine is broken beyond repair, it does have half a set of dumbbells and a ragged bench.... Meals are the usual TUI fare, breakfasts are much better than usual in my opinion (because they have really good bacon). The onsite Italian is mediocre and we were informed by the manager BEFORE WE EVEN ORDERED that we had to rush as he had to turn the table around. Very rude. The entertainment is lacking. The on site team do stupid little things around the pool once a day like guess someone's age and win a shot. Bit of pool Zumba. The evening entertainment is very poor, it's either a local double act doing some unicycle riding/ gymnastics for 30mins or the on site team miming along to popular movie soundtracks while prancing about in costume. Weirdly though they have a full theatre setup which could host some really good shows, a leftover from the holiday village days I guess. Overall I would say the worst TUI site we've visited and would recommend trying the mainland Spain or greek versions instead.

Colette Woodhouse

Basic but good clean hotel. Spacious rooms, wonderful showers, good facilities and quiet location. Was grateful as other hotels are facing main road whereas this was set back. Food pleasant but not that varied - never went hungry though! BBQ ribs were a special treat. Staff really nice - from reception, to the bars, to the cleaners. The animation team treated everyone well and were good at entertaining the kids. Husband wanted to use treadmill in the small gym but it wasn't working sadly so had to continue training in the blazing heat! Location bit remote but my husband and I are into walking so didn't mind the 2 hour trek to and from the very far mall - lots of restaurants and eateries with shops en route, about 20 mins walk to main thoroughfare. Really liked the main pool but equally enjoyed the quiet pool round corner. All in all a lovely stay. Thank you HL Rio!

Susan Windle

We have just returned from a week's holiday at HL Rio Playa Blanca. We had a lovely stay. There was some confusion in relation to our room on arrival. It was rectified by reception staff quickly. There is something for everyone at this place. If you want a more relaxed atmosphere the pool to the rear has plenty of beds & generally quiet. There doesn't appear to be the sunbed rush either in a morning or towels out the night before. The food is generally good. The one thing that was poor on this visit was the honey rum. We had this during our visit in Nov 24 & enjoyed it. This year it was terrible. To the point we returned it to the bar. It tasted like chemicals & honey. We will definitely return as we had a good holiday. All staff are very hard working & friendly. Thanks for having us!

ava

Currently here and wow it really exceeded my expectations, after reading reviews I was a little bit sceptical however after arriving I am truly amazed. The rooms are fantastic and clean, the bed is very comfortable and the rooms are spacious. There are plenty food options so there will always be something to eat, drinks are great and the hotel is in an amazing location. Highly recommend

Eilish Murphy

Rooms are basic but how much time are you going to spend in it. Air conditioning in the bedroom was great, the beds were really comfortable. Rooms were cleaned daily. We did find ants in our kitchen sink so that was unpleasant. Swimming pool was lovely. Plenty of lounge chairs around. We had breakfast included. And it was good. Same stuff every day but not a complaint of ours. Entertainment was basic but we didn't stay in much to enjoy either way. Staff were grand.

Grace Loughran

Apparent basic but clean and spacious all overlooking the pool . Pool easy access plenty sun beds . Dining room not fancy at all but the staff are very friendly. The food is the best I’ve had in a a/I apartment plenty of choice fresh and hot , every night a theme night but other choices aswell. Would definitely recommend and intend returning hopefully soon .

Karen Barnes

Just got back from staying at the hotel plaza palmeras two rooms, we had a five night stay, I’m gunna give my honest opinion, although first impressions were good, I don’t think this should be classed as an all inclusive for the following reasons clean towel should be given daily, (although rooms not cleaned daily) we were told every 2 days cleaners would be in after 3 days I had to ask for some clean towels, and then they didn’t clean the room or change the bedding. yes rooms could be updated but we slept and got ready there so didn’t bother us. they shouldnt state they have entertainment, as what you class as entertainment I wouldn’t!! A young man trying to entertain people with a boom box there was no comedian or singer ect. The staff were very polite and helpful and made our stay welcoming. We did see an older couple struggle to get their luggage to the top apartments (which we helped) but there should be staff to help or they should ask if they need assistance to get to their room. We had a flood in our room woken at 4am with water everywhere, went to reception where an older gentleman said we had to wait til 8am (I think there should be a 24 hr maintenance) then there would be someone here to help! At 7.30 we seen a maintenance man who came to see and said he will be back in 20mins after waiting we went back to reception when they told us he said we said to call back later!! So got another maintenance man who wasn’t happy turnt off the water then found a pipe had burst in the wall. He chisel away at the wall repaired the leak plastered and painted within a short space of time which didn’t effect us unfortunately there were a male group who continued to drink all day and night, climbed across balcony, leaving their mess around the pool eg empty glass bottles i understand people are here to enjoy yourself but there was no respect from them, I believe staff should have intervened We did enjoy our stay in Port Del Carmen and would return but not to this hotel unfortunately

Martina Kirova

AVOID!!!!! Where shall i start.... We only checked in today with my partner and I wish I could leave. Room - dirty, old, sofa is so disgusting, I refuse to sit. Smells so weird here. The front door is about to collapse and the balcony door is broken, you have to push very hard to either open or close it. Bathroom-scary. Food-i honestly dont even know how to explain...we had lunch and dinner so far and the amount of bugs, hair even worm i found put me off. I won't be eating here anymore even though we are all inclusive. Food is so basic, I feel like I am on 5 years old kid birthday party. Just chips, fried fish, fried calamari rings, fried chicken nuggets and horrible "spaghetti bolognese". Ice cream tastes like chemicals, drinks as well. Pudding was nasty. Veggies and fruits are in shocking condition. Pool area-about 5 umbrellas only, all semi broken. Restaurant staff EXTREMELY RUDE!!!!!! I FEEL SICK! The whole holiday is already ruined and we have 5 more days here....

Adrianna Szkopińska

I had a wonderful stay at this hotel! The staff were incredibly welcoming and always ready to assist with anything I needed. A special mention goes to Magdalena, the animator, who was an absolute gem. She is such a kind and helpful person, always making sure everyone had a great time. Whether it was organizing activities or just offering a friendly smile, she made my stay even more enjoyable. I truly appreciated her warmth and dedication. I highly recommend this hotel to anyone looking for a pleasant and unforgettable experience!

Antoinette Sheehan

Came to dreams with my husband, mother and 5 year old daughter. Stayed for 9 days. 9 days of what I can only describe as the worst possible customer service and treatment we have ever received. If you have a family member, in particular a child with additional needs, do not even consider this hotel. While the hotel itself is beautiful and the location is great the staff were below average and treated us very poorly. We booked a triple room as we specified our child would sleep with us and had additional needs. We also booked preferred club to get the benefit. On arrival the receptionist demanded we be downgraded to another room at the far side of the Hotel and made us pay an additional 700 euro extra. They assured us we would get the same benefits even though the room was not preferred club: the next 9 days consisted of us being turned away from preferred club pool, lounge etc because of room number not being “preferred club” even though we explained the situation. Our cards wouldn’t work and we had to return to reception sometimes twice daily. A pool guard even told my husband “please leave you don’t belong here” because we didn’t have the correct color towel. Again all because of the mix up caused by receptionist: we explained my daughter had to have a blended diet and we needed to take the included breakfast back to the room to blend it. They said they would make note! Every morning it was a battle with staff to take the food out. Embarrassing our entire family with the scene! To add insult to injury when we finally got the meals to the room, they had the cheek to add €10 room service each time! Disgusting behaviour We complained several times to no avail, on check out we spoke to a manager called KAREN and she was hideous, smiled into my face when I asked her if the hotel cared about families with kids with additional needs. Not sorry and made us feel even worse. Horrible experience, will never again return. If you want 2 star service then this is your place!!

Quentin Fontanarava

Stay here for 9 days with my family. Staff were rude and dismissive. Nobody listened our complaints or concerns. Once they got their money, they do no care about you or stay. After paying a significant amount of money for preferred club room. We got downgraded to a family room at the complete other side of the hotel and charge extra. If you looking for 3 stars experience with a 5 stars price tag this is your hotel. If you have kids and worried about their safety around the pool run away. One specific safety guard spend our entire stay on his phone, joking at the bar with staff; nothing professional about it. If I could give a 0, I would.

Silviu LesenCiuc

We had a fantastic stay! The location couldn’t be better, right across from a gorgeous beach and within walking distance of everything, even without a car. The facilities were great, especially the gym, and the breakfast was absolutely delicious with plenty of variety. There were lots of fun activities every day, and Victor, the animator, really stood out. His energy, creativity, and constant good vibes made the experience unforgettable. The entire staff was so friendly and helpful. Thank you all!!!

Marina Marinova

We stayed at Dreams Lanzarote Playa Dorada with the all-inclusive package, and overall, the experience was below what you'd expect from a 5-star hotel — I'd rate it closer to 4 stars tops. Food & Drinks: Cocktails were very good, and the à la carte restaurants truly stood out — every dish we had was top quality, and the service there was impeccable. However, the buffet was underwhelming: the selection was repetitive, with about 15 options repeated at both lunch and dinner daily. For a 5-star hotel, we expected more variety. It’s also not clearly communicated which drink brands are included for standard all-inclusive guests and which are reserved for Preferred Club, which can cause some confusion. For example, Corona beer was included at some bars (like the lobby), but not at others (like the pool bar), which felt inconsistent. Facilities & Amenities: The hotel has four à la carte restaurants, and we were told two would be open each day. However, during the last two days of our stay, only one — the same one — was operating, which was disappointing. Access to the spa costs an extra €37.50 per person per day, which feels odd considering the "all-inclusive" label — it’s definitely not all-inclusive in practice. Another downside is that although the hotel has three pools, only one is available to standard all-inclusive guests. The other two are reserved for “Preferred Club” guests, which requires an additional €60 per person per day. Sadly, this wasn’t clearly explained by our booking agency. Building & Maintenance: The building itself is nice, but certain maintenance issues brought down the overall experience. There was mould in the bathroom, which is simply not acceptable for a hotel of this category — I would expect a five-star hotel to refresh rooms annually. We also had a water leakage right outside our room on one day, and at one point, there was no electricity for half a day. I had left my devices to charge and returned to find no power — unfortunately, the hotel didn't offer any complimentary service or gesture of goodwill to make up for the inconvenience. Honestly, I’ve seen better service in 5-star hotels in Egypt and Tunisia, so I expected more from a resort in the Canary Islands. There was plenty of free sunbeds at all times of the day, probably it was not a very busy period. Service & Operations: The staff were very friendly — especially the lady at the lobby bar in the evenings, who was always welcoming. The sports bar was also a great spot where they’d gladly put on whatever you wanted to watch. However, the card system is poorly managed: you need to carry your key card everywhere, as there's no wristband for all-inclusive guests. Most of the time, card scanners don’t work properly, so you end up repeating your room number constantly to access restaurants or order at the bar — inefficient and frustrating. Overall: Nice location, and the potential is definitely there, but the hotel needs to significantly improve service consistency, communication, and maintenance to truly match the 5-star label.

Just Grace

The animation team are so good! They went above and beyond for our family. The Guest Relations staff are fabulous. Any issues we had they were great. The hotel is lovely, the hallways to the rooms are old and busted. The bar staff are lovely. The entertainment at night is great too. Lots to do in the hotel.

Aleksandra Fros

We are coming to the end of our stay, sadly. Having great time here. Food, entertainment, pools, restaurants- very very good. Hotel staff , as well as animation team, are great. Lovely, friendly, very helpful! There are some areas in the complex that might need some little work, but let's just overlook it, as it did not take away from the really great time we are having here. I would definitely recommend this hotel.

Madison Hubbard

Diego was really friendly, enthusiastic and engaging. He made everything really fun, and was very inclusive and made everyone feel welcome. He was funny and made all of the games and activities a laugh. It allowed us to make friends with people that we hadn’t met or spoken to around the hotel which was really great. Diego is an asset to the team and should definately get a pay rise!!

ltaggart01

We booked at short notice and went for the privilege package. From the first moment on arrival we had a warm smile and were made to feel extremely welcome. The value for money is outstanding, the piano bar is a highlight and I loved having access to the lounge as part of our package. Every team member was lovely, the room was fantastic and I loved my holiday here.

Matthew Green

Wonderful stay at the hotel, food was excellent with plenty to choose from, even with the general buffet you could easily have something different to eat every night. Animations team were fantastic and we thoroughly enjoyed a group guided trip up mount Roja with David, who was very enthusiastic and excellent with the guests. It is a 1-mile walk to the closest sandy beach which is the only (very minor) downside.

J Russ

Just back from a brilliant stay. Absolutely perfect for the kids (aged 1 & 3). We enjoyed half board (breakfast & lunch), great selection and times worked well. We used the baby club for 1 year old and she loved it, entertainment team brilliant, we only saw a couple of shows and the kids didn't take their eyes off the stage. We enjoyed drinks at the bar with live music each night. We went out for dinner each evening and there are a few decent restaurants, nice beach and cocktail bars with sea views. We were recommended the hotel, and so glad we booked. So clean, great pools and plenty of sunbeds, all staff work so hard and very friendly, can walk to beach in a few minutes, quick transfer from airport.

Adele Howes

A late review from a 10 night stay (we stayed August 2024) we have booked to stay again soon for 14 nights. We arrived and had use of the shower room until our room was ready. First impressions were as expected a good quality small hotel very much geared towards families. The bar staff were just wonderful and worked so hard but were definitely overwhelmed at times as they had large queues. Lunch options at the bar were great I have no idea how they kept up with the orders! Breakfast was the best I’ve had on AI just loved the Spanish eggs with peppers. The beer tap took some practice but I got it. The pool was brilliant and the perfect size with some good sun loungers positioned to see all. We felt safe and secluded at the hotel even surrounded by so many. The kids loved Daisy and the games, glittering tattoos and special kids buffet really made it for them. We are excited to return

Karen Moorhouse

We are just back from a brilliant 11 night stay with our 3 and a half year old daughter. This place is toddler heaven and completely geared towards young families. We stayed in a refurbished apartment which had everything we needed comfy beds, spacious and room cleaned everyday. The food was lovely with different themes every night. The entertainment team are brilliant with loads of activities through the day and a family show each night and the staff can't do enough for you. Great location in Costa Teguise also with the beach, shops and little village with restaurants and bars all within 5/10 minute walking distance. We can't wait to come back, perfect stay for young families.

Nicola Roberts

Just come back from our 2nd stay here (stayed last February) and can't wait to come back again! We upgraded to all-inclusive on arrival for a fraction of what Jet2 were charging. The staff are very helpful, friendly and accommodating, especially with allergies/intolerances. My daughter is dairy free and Maria made sure dairy free pancakes made each morning for her, there was a new 'vegan corner' at the dessert section for the evening meals and most mornings Alpro yogurts were available (last year there was another brand but my daughter didn't like the texture). My daughter would be shown by the chef what was safe for her to have or what could be altered if she wanted, this happened at each meal and honestly this level of service is fantastic as a parent to see. It's a big risk entrusting someone else to prepare your childs food but here it feels like you're not a burden and they are more than happy to help. Whilst my son could enjoy endless ice cream from the pool bar, Maria had ensured plenty of dairy-free lolly ices were available for my daughter to have instead. The room was lovely and clean, we stayed near the pool bar this time with a large terrace that was a perfect sun trap. When the kids needed an afternoon chill/snooze, we could still make the most of the sun back at the room on the sun-loungers. The Blue Team were on form again with daily and evening entertainment. My daughter is 10 and joined in with the kids club, my 4 year old has additional needs so he stayed with us instead of the kid clubs but he loved Daisy's daily walk around and mini-disco! The pool area's kept clean and tidy with lifeguards ensuring everyone's kept safe. I love how sustainable this hotel is, the multiple recycling points and plastic glass bins for bar returns is great to see.

Clodagh Doyle

Spent a wonderful 12 days at H10 Lanzarote Gardens this was our 4th time back. The hotel is amazing for families. Comfortable rooms and spotlessly clean. The restaurant and pool bar have a great variety of food with something to suit everyone. The staff are so helpful. A big shout out has to go to the animation team and mini club. They work so hard all day and night to make sure everyone is entertained and happy. Our son especially loved Marta. We cannot wait to return next year.

K K

Location is great, short walk to the beach and all the shops but they do also provide a bus, we didn’t use the bus but the offer was there. Rooms spacious and clean and we had a great locations. Food was amazing, something different every day, food themes curry night was so good and tasty!!!! Drinks plenty on offer and great variety for the kids too. Snack bar and bbq was incredible. Entertainment was great. Pool is good very big and the daily activities looked good (didn’t participate) music around the pool was good too. The sun loungers be up and be quick, people reserve them very early on, we spent a day by the pool and there were 4 loungers reserved next to us didn’t see them all day!!!!! I noticed this on many occasions which is unfair for others. Overall great week away and would highly recommend!!!!

Richard Saupe

The animation team at the hotel are really friendly and enthusiastic. The hotel is kept really clean and the grounds are well maintained. There are lots of food options and the restaurant staff work really hard 😊 overall we had a lovely stay. Location was good and around a 10 min walk to the shops, restaurants and beaches if you want to venture out. Taxi around €4 into Playa Blanca town.

Phil Whittall

We had a weeks all inclusive holiday in room 308 April 2025. Very good hotel for families ; staff were all really helpful and friendly , food was very good , kids entertainment was very good. Location is great , 10 minute walk to beach and town but also the hotel chain has a free bus shuttle service daily. Yes the pool was a little cold but it was April , maybe it warms up in the summer. Fully recommended for family holidays.

dou91e

Definitely recommend this place for a family holiday. Short 10-15 minutes walk to the beach or use the free shuttle bus provided by the hotel. Staff were helpful and very friendly. Food was good and everything labeled for allergies. Pool was slightly on the colder side but it was early April. The daily entertainment was fun as was the evening entertainment. I will certainly be back.

Emma Ashwood

I recently stayed at Club HL Playa Blanca with my family, and I'll try to be as fair as possible in this review. The hotel's location is decent, with a 15-minute walk to the beach. The pool itself was nice, but that's about where the positives end. The reception area was very basic, and the restaurant felt more like a canteen than a dining area. Unfortunately, the food was a major letdown - it was stale, not fresh, and seemed to be recycled throughout the day for breakfast, lunch, and dinner. The kids' amusements were in a poor state, with most of them out of order and clearly not maintained. The kids' club was a concern, with no visible safety procedures in place. The gate was always left open, and staff didn't seem to keep track of who was coming and going, which made it difficult to leave my children unattended. In terms of cleanliness, I'd give it 6 out of 10. The shower wasn't cleaned once during our 10-day stay, although we did receive clean towels daily. However, the bedding wasn't changed at all during our stay, which was a significant issue. The bungalows were basic but okay, and the grounds of the hotel were decent. However, the staff were probably the best part of the hotel, with a rating of 9 out of 10. They were friendly and helpful, despite the many issues we encountered. Overall, our stay was disappointing, and I wouldn't recommend the hotel to others without significant improvements. Maybe don’t go all inclusive as it’s cheap to eat out. Loads more hotels with better location. If we went back to Playa Blanca we’d book a nicer hotel on a room only basis or b&b and then eat out. *Rating:* 2/5 stars

Sadie

This hotel is beautiful. The majority of the staff are so helpful and friendly however, the pool bar ladies are very glum and it's apparent that they do not enjoy their jobs. The hotel is spotlessly clean and a lovely space both indoors and outdoors to relax. I did struggle with the food a bit as I'm vegan, so managed with salad, vegetables, fruit and potatoes. It was a lovely spread each day though.

Serena Lamboglia

The hotel was very nice and clean. The breakfast was excellent, the small pool was heated and therefore very nice. The evening entertainment for kids was fun. The waiting staff was nice but we had an incident with one of them and the staff at reception was not the most welcoming and helpful - especially when asking information on our transfer to the airport. Food for lunch or dinner was not good. It wasn’t the worst but I certainly was not looking forward to it and there was zero choice for kids. The other pools in the hotel were freezing cold and because the place is so windy, no one was using the cold pools. I think it’s more than reasonable to give 3 stars but we were a little bit disappointed considering the price for this place.

Roy Evans

The hotel is spotlessly clean, the food is varied with something for everyone and cooked well. The staff are all lovely and extremely hard working. First time staying in this hotel, but it definitely won't be the last 100% happy with everything.

Bernadette Bartley

We stayed here 30/1/25. To 6/2/25. What a beautiful hotel and beautiful position. A short walk to the marina ,about 10 mins. Using the sea front promenade and about 25 mins to the main Playa Blanca sea front and port. Our room ,junior suite sea view.was well equipped and a lovely outdoor patio area Inc sunbeds. Table and chairs with fantastic views. The most comfortable beds ever. Our room also gave us access to a privilege lounge which we used every day for some snacks and drinks,we were half board so this filled the lunch time gap nicely. All the staff were most polite professional and helpful.one area that could be improved would be the food selection for supper but to be honest there was always something you could choose ,we never went hungry. We used the spa ,which was good ,we didn't use the gym but it looked well stocked.good selection of sunbeds around the pool ,the temp was a bit chilly but we had no problems once the shoulders were in.(considering it was jan/feb) Should we ever return to lanzarote we would most definitely choose this hotel. Thankyou for a wonderful stay.

weddel100

Hotel is very nice and clean. Pools are nice. Staff friendly and helpful 👌. On the downside. Food is very bland and Lukewarm but just about acceptable. Nothing near the hotel unless you want to walk. Nearest bars are about 20 minutes away and so too are the restaurants. Towels on the sunbeds are also an issue with me, But the main culprits are Brits. Overall it is a nice hotel in a stunning location. Not much to do for kid's though.

Leah Aue

This hotel was probably the best hotel I’ve ever been. The employees were very friendly and helped us with everything we needed. The rooms were very clean and also have a modern interior. Absolutely amazing was the buffet, it’s not always the same, that’s pretty nice to have a good variety of food. The best for us was the big pool and the area around it. It’s very clean, modern and also not too crowded. My family and I had a great time visiting the Alyssa suite hotel! Thank you for giving us this great experience.

Peter Westwood

Real review pls read The hotel is lovely and clean and checking in was very quick. Rooms easy to find and the site it’s on looks lovely. So first impressions of the place was awesome. The rooms are very nice n a good size clean n very practical. Suits couples better but if u have kids like us the sofa turns into a decent bed. The bedroom is separate from the front so that’s also an advantage if u want to have a quick nap n the rest can chill in the front . One thing is the HDMI socket are blocked on the tv so if u take a switch or a fire stick it unfortunately doesn’t work on there tv so dont expect to watch anything other than itv or bbc . We like to watch a film the odd night so unfortunately couldn’t. But all in all a solid 8 for the rooms . The food . What can I say about the food . It’s absolutely rubbish. The bfast is terrible they grill or fry hotdog sausage for the bfast n the bacon is so fatty there’s no bacon scrambled egg still runny n boiled eggs just about boiled. The dinner is equally as bad as is the evening meals . Compared to other all inclusive we have the choice is very limited n most days we had to eat out or have chips n ice cream . It was a really disappointment and we love food . The snack bar food is the same they cook it for u so the hotdog I tried they cooked fresh n the bun was actually hotter than the sausage. The chips was cold like they had done them in cool oil not fully up to temp . The drinks are great and cocktails are decent and included on all inclusive. Entertainment isn’t gr8 but ok but it’s generally a few kids standing around n singing or dancing each night n mainly not in English. It’s a walk to the town an after a few days the walk gets very long to the point u don’t want to walk there . There’s no shops in the hotel but water on recreation for 1.5 euros. Taxi is between 5-6 euros each way so not to bad and makes life a lot more easy . If ur looking for a relaxing place with a few pools n clean then this is the place but if like us u love ur food it’s probably not for u . Lovely hotel but food is terrible

liam wild

Our stay at Labranda Alyssa Suite Hotel was a fantastic experience, thanks to the exceptional service provided by the entire team. Check-in was smooth and hassle-free, setting a great tone for our holiday. The suites were well-suited for a family of two adults and two children, offering comfort and convenience. While some areas of the rooms could benefit from minor maintenance, this did not detract from our overall enjoyment. For the price, the value exceeded expectations, making for a relaxing and enjoyable getaway. The evening kids’ mini disco was a delightful touch, though, like most hotels, it was brief at 30 minutes. The hotel’s peaceful atmosphere added to its charm, and its location—just a pleasant 25-minute walk from town—provided a perfect balance of tranquility and accessibility. We highly recommend Labranda Alyssa Suite Hotel to families seeking a comfortable and serene holiday experience.

Luce Will

We stayed here all inclusive for 10 nights. Had a lovely stay, rooms are clean and cleaned daily. Food, a huge variety, different cuisines each day for dinner. It did feel a little repetitive after a few days, but food was tasty enough. Pool area was clean and always sun loungers available, says you can't put your towel on to save them but people still did, but as I say there were always some available. Snack bar was ok food was burger, hotdogs, fries or a toastie. It was ok nothing great. Cocktails were lovely. Entertainment was ok, bingo, kids disco, live singers etc. The 2 sisters were my favourite. My door on our room wouldn't lock as it had dropped. Cleaners didn't realise so my door was left open after cleaning. They fixed it but after a couple of days it dropped again. I had to wait for my room to be cleaned before going out so I could lock up. Closest beach is about 20 mins walk flamingo beach. Main playa blanca is about a 40 minute walk. There are cats about too which I made friends with, if you go here give them some loves from me 🥰

Emma C

Wonderful hotel, staff are so lovely and welcoming. Rooms are nice, beds not the most comfy but not bad for a week. Breakfast is nice and they always have someone cooking fresh items like omelette. Dinners are different each evening. Cocktails from the bar were lovely with such friendly staff. There are some shops and restaurants about a 15 minute walk but to explore more you need to be able to walk a fair distance or be happy to get a taxi. Reception are brilliant with taxis and will help. Loved our stay and will definitely come back to Lanzarote to explore further.

Derek Maguire

Food excellent. Staff excellent. Location excellent. Only thing I really found odd was the staff blasting out techno music for 6/8 people excercising when the other 300 guests are trying to chill, which was impossible listening to a full volume rave. Please change 5his for your guests sake. Otherwise could not fault them. Lastly try the hammocks, even there you cannot escape the rave which again is very irritating. Will be sure to compliment the chefs/kitchen staff. All food was top class.

Esha Sugarman-Buckle

We recently enjoyed our first family holiday at Sol Lanzarote near Puerto de Carmen, and overall, it was a fantastic experience. The staff truly made our stay – every single person was incredibly friendly and always happy to help. The hotel boasts three pools of varying depths, perfect for all ages, though we did notice a lack of a strong chlorine smell, which might be worth noting for some. We opted for a sea view superior suite, which was ideal for our family. The sliding partition separating the main bedroom from the living area (where the sofa bed for our daughter was) offered great privacy for bedtime. The view from our balcony was absolutely stunning, making any minor issues worth it. Speaking of minor issues, our room's floor seemed to accumulate sand easily, leading to sandy feet and sheets, and the balcony door didn't seal perfectly, letting in some wind noise. However, these were small points given the overall positive experience. Food-wise, there was always a good variety, even for picky eaters – think chips, pizza, and plenty of fresh fruit daily. One small area for improvement was with the Jet2 reps; their presence was quite limited compared to other tour operators. For excursions, they only accepted card payments. However, we discovered a brilliant alternative just a short walk along the promenade (turn right from the beach exit) called LCT Excursions. The team there was incredibly friendly and helpful, taking both cash and card, and able to arrange any trip we wanted, even those not advertised by our tour operator. Highly recommend them!

Daniel Apreotesei

We stayed at the Sol Lanzarote Hotel for 10 days and overall, we were very pleased with our experience. The food was of good quality, although it became somewhat repetitive over the course of our stay. The staff were professional and courteous, and we felt well taken care of throughout. Daily housekeeping was satisfactory, with particular praise for Mrs. Nicole, whose service was exemplary. She maintained a high standard of cleanliness and was exceptionally friendly — we have only words of appreciation for her. Unfortunately, we did not receive the same level of service on the days when Mrs. Nicole was off, as the other two housekeeping staff did not meet the same standard. All in all, it was a pleasant stay, and we would gladly return to Sol Lanzarote in the future.

pamela raymond-heath

Lovely Location. Hotel Rooms are Lovely, but the hotel itself needs a good paint and some maintenance. Pools are smaller than expected, and sunbeds are really crammed in with not much space around you. Sun beds need replacing. Pools freezing cold. These need heating. Food is lovely. There is always a huge choice and good quality. Overall a good hotel.

Kelsey Pye

Hotel was absolutely beautiful couldn't fault it from the clealiness inside to the cleanliness outside. The rooms were absolutely lovely, very clean and very well kept! Beds were super comfy. The food wasn't the best it was very repetitive and not very hot when taken to where ever you was sitting, The food just seemed to be based around fish every night. They didn't seem to know how to cater for big families who wanted to sit together for meals, as me and my family had to sit separately as they couldn't put us together. But apart from that small negative the hotel is in a great place, not to far from the shops and bar and also the hotel.

Jo Cratchley

Fabulous hotel in a great position on the beach. Self service buffet for meals - great choices and varied day to day. Bar service fab and entertainment was well... Entertaining 😂 Pool areas lovely and no issues with loungers (some towel ninjas were out early still though).

Tilly

It was a lovely holiday for some winter sun. The staff were very friendly and kind. They went above and beyond for us on our visit. We were away celebrating a birthday and they brought us a bottle of sparkling wine which was a nice touch. It’s a 15 minute walk to the square which has cute shops and lovely restaurants and bars. We went to the spa on multiple days of our visit, it’s such a lovely spa. For €15 per person you get all day spa access. The spa has multiple hot tubs, a sauna, steam room, cold showers and a lovely pool. There wasn’t much variety with the food at all. The food wasn’t topped up and there was lots of cross contamination with utensils on the desert station which put us off. Despite it being an all inclusive holiday we ate out for multiple meals. We found breakfast to be the best meal of the day at the buffet. We visited the “Italian restaurant” during our visit which we didn’t like at all. They had no vegetarian options and you only had 3 choices to choose from for your main which we found quite bad. We had to leave a log of our food as it was bland and lacked flavour. The food quality was very poor and after talking to other guests during our stay it wasn’t just us who thought this. Our patio door had a damaged lock. the room was outdated and in need of a refurbishment. It was €19 for access to the safe which is needed especially when your patio door doesn’t lock. The rooms were tidied everyday however we only got our towels and bedding changed twice during our week long stay. The WiFi was really bad and we were made to use our data. Having spoken to staff about this during our stay we were informed the hotels free WiFi doesn’t work on Apple Phones. Despite all this we had a nice time in Costa Teguise.

David Banks

First time here for an early season sun break. Checking fast,rooms clean,food very good,staff friendly. Closing in April for refurbishment, looking abit tired but still clean and tidy. Reopens in September this year Apprantly as adults only. Definitely go back

nnn

Great front of house staff, amazing customer service to all staff I have encountered the interaction has been nothing but amazing, we was upgraded to a suite with a beautiful room with a hot tub. Spa access the location is Close to bars and restaurants. Only thing I would say is the food needs to have a theme each night… ie Mexican bbq Spanish … but there was a lot of choice. And the pool bar was good with pizza and light bites. I wi visit again when they have completed the refurbishment. Thanks again Mr S.Rowe

Bill Baillie

Great location for this hotel, although the buildings and furnishings are a bit tired looking now, this did not dampen our enjoyment. Great staff and great food, more than made up for this. We are led to believe that the hotel will have a complete refurbishment in May 22025 with a planned opening of December as an adult only hotel. We will definitely be returning.

Ádám Kiss

We booked 3 rooms for the 6 of us and had a pleasant stay here. Breakfast & dinner was delicious, the staff is very kind and helpful, also the interior of the hotel lobby is amazing with a wonderful view. All rooms has a view to the ocean! We also got welcome drinks upon arrival, they had several activities during the days (mini golf, piano concert, singers, etc), which made the experience even better. Absolutely recommend this place. Special thanks for preparing us a picnic package on the last morning as we had to leave very early and couldn't have breakfast at the hotel.

Paul Morris

We stayed here in July 25. We had a lovely welcome by the staff behind the counter and a drink was included too. The room was a bit dated in places but nothing to complain about. The breakfast section was very good. Evening meals were ok to good. The staff were all smiley, attentive and couldn’t do enough for you. We would stay here again.

Sid

My second solo holiday.....just stayed here for 6 nights. What a delight. Check in and out was a breeze. The manager and all staff are friendly, helpful and nothing was too much trouble. Balconies are facing all the same way and well designed, so no awkward situations. My room has a mini fridge, a great shower and air conditioning. The hotel is well laid out, has a gym, music and is well maintained. I highly recommended this hotel.

Sergio A

Positives: The service is immaculate, everyone is polite, attentive and kind. The facilities are extensive. They have a gym, tennis court, pool, out door bar, spa area and more. The buffer has an incredible amount of food choices. To improve: Due to the location and the restaurant timings after 9pm you ll struggle to eat anywhere near the hotel. Neutral: Suitable for an older crowd 55+. There were barely any young people.

Nick Taylor

Hotel is very grand as you enter, extremely spacious and smells beautiful. Reception staff extremely friendly and welcoming. Welcome drinks were appreciated too. In fact, every member of staff seems happy and all enjoy their job. Staff here are a credit to your hotel. Rooms are clean, quiet and very spacious, albeit a tad dated. Breakfast was excellent each morning and plenty of choice and plenty of indoor and outdoor tables. Again, staff are brilliant! Pool areas are clean and sunbeds in excellent order. Spent most days in the nudist area, which is in a quiet part of the gardens, perfect if you want the all-round tan! There was a large mixture of guests in the hotel, from couples and families with older children, single travellers and a large percentage of older guests, but in all, there was a wide range of people to get along with. Bar food and drinks are reasonably priced. Location, sea-front and probably 10 minutes walk away from the beach. Papagayo beaches are just a 30 minute bus ride away. In all, I'd definitely recommend if you're looking for a peaceful adults-only holiday.

Daniela Marques

We had a fantastic time at this hotel. Everything was exceptionally clean and meticulously taken care of. My partner and I thoroughly enjoyed our stay. Our sincere appreciation goes to Anica, who was always ready to assist us with a smile. Her professionalism and warm attitude made our stay even more pleasant. We wholeheartedly recommend this hotel and would gladly return in the future. Jason &Daniela

Richard Garden

We thoroughly enjoyed our 7 day stay. Best hotel we’ve stayed in. The Reserve area is superb with a private check in area, lounge and pool. They couldn’t have made us feel more special and followed up with a guided tour of the hotel. 3 great restaurants on site along with the main buffet all superb.

Janet Buckley

The hotel is lovely the maid service is excellent well done to the maids. The ginger bar is good could do with a bit more entertainment very quiet . The bar staff ok good but you can wait sometime for drinks to come or not !!! The food could be better. As it’s always cold not matter what time you go.flys over the fish and meat not good. Also all the meat is raw when cut into it if you like that that’s ok but not good lived on rice and pasta.service was good. The pool area was lovely very quiet and very clean it’s salt water and very cold. You can go walking as there’s lots to do and go

C Castree

I stayed here in February, but wanted to say what a great week I had. I don’t usually book AI hotels but the food was excellent - plenty of choices and service always friendly. Would recommend at least one meal at La Graciosa (you will go again)

Marcus Thornton

Just come back from a short 5day break and what an amazing experience. From the momement you arrive to departure you are more than looked after. Lucia from the reserve team gave us a great tour of the hotel and even made sure we had the best sea view from our room. She went out her way to get wanting to get us booked in for dinner as we were only there for a few days. The room itself is stunning and very well presented. House keeping staff were excellent. The reserve pool bar/restaurant has an excellent selection of drinks and food was delicious. Thanks to Jonathan for the mojito's- best ones we've had. Also want to mention Carolina for her excellent service - she couldn't do enough for you. They hotel itself is located perfectly and you have everything you need inside the hotel and outside. If you want peace & quiet and to feel completely relaxed this is the hotel for you. We can't wait to come back and stay and one the villas. Thanks again for making the trip something to remember.

stephen liddle

Wow what a lovely surprise this holiday was. When you book fully inclusive, you don’t expect too much, but this hotel doesn’t disappoint. It very clean, well laid out, close to the beach and the food is great. But above all that, the staff are exceptional. Especially the entertainment team were superb. Tefi and Maria and all of the team were so good. Not pushy, not sales oriented just friendly and warm. I don’t write many reviews but had to let people know. Should’ve kept it a secret really!!

libby liddle

Hotel was amazing! Clean rooms, lovely choice of buffet foods that changed every night. Entertainment staff were so lovely and friendly. So many activities to do and they always kept the energy up! Tefi was particularly incredible. She answered our many questions and always checked up on us to make sure we were okay. We had all ages with us and it catered for everyone. Really enjoyed the white party as well! Literally cannot fault this hotel and will definitely come back!

Ian Sharpe

Lovely hotel. Clean and nice pools/bars. Pool water is a bit cold but fine if you just jump in and get it over with. Food is nice, especially breakfast, and good brands in the bar for inclusive package.Staff are very friendly, and entertainment is OK but I'm not really into that kind of thing. Overall a superb hotel, you can have a great time.

Jasminka Fazlic

This was our 3rd year in a row to stay at this hotel. It is amazing, the staff, cleanliness and animation team. Can’t fault any of them! I had a double buggy and the tyre bust not once but twice and I went to reception and they sent somebody to the apartment immediately who took the pram and brought it back to the apartment(free of charge) the entertainment is great, kids love the kids club, there is a movie on a projector every evening outside by reception. live music in the bar and a live show in the Maris theatre! so lots to choose from! The main attraction for us was the kids pool the first year we booked and then we fell in love so we came the next year and then booked again, the hotel renovated after I had booked the 3rd time and changed the kids pool to a splash park which was lovley but children get bored and want to swim, this caused an issue because we would have to move throughout the day and then there was no room or beds by the coral pool! I’m unsure for the reason but apparently it’s safer now, does that make the other pools unsafe? Unfortunately we won’t be returning due to this..but we still made great memories 🥰

Mike Murray

Great hotel, with great accommodation options and great food. The staff are brilliant; particularly the animation team who go the extra mile putting in huge effort for the shows and also the teams who run the activities for the kids through the day. Shout out to Raul who is new and really put in a great effort with my kids making them feel welcome as well as being really positive.