Gran Canaria All Inclusive Deals

Reina RK

The hotel has a lot to offer, including multiple facilities, on-site restaurants, and beautiful access to nearby beaches. Our room was very nice—clean, comfortable, and well-maintained. The highlight of our stay was the incredible view, which was truly breathtaking and made the experience even more special. The only downside was that the hotel did not provide Wi-Fi in the room, which was a bit inconvenient. However, everything else, from the amenities to the stunning surroundings, made up for it. It’s a great option for anyone looking to relax and enjoy the beauty of Gran Canaria

james gorman

The hotel is in a very good place close to a shopping centre and pubs and clubs just a few minutes walk away. With a 24 hour pizza 🍕 place and some of the best senary the hotel has a heated pool there rooms are very good the food can be hit or miss but everyone is different the beach is about 2 kilometres away and it's all down hill or a taxi is €6.50 to the harbour well worth it 1st time here i will be back soon as I can

Rachel Perry

Booked all-inclusive for a week. It was clean and tidy. The staff were all great. The food was good, with a mix of kids basics and more adult meals. There were two pools, one a little quieter. It was close to two beaches. But walk down and get a taxi back because the hills are very steep.

Ellie Seddon

Always return to this hotel when visiting Gran Canaria. The views are absolutely stunning, and for the price, it's everything you need. We stay self-catering, so we can not comment on the food. They could just do with switching the music up around the pool, some days they would play the same song 6 times over and sometimes twice in a row 😂 other than that, lovely hotel with the best views of Puerto Rico!

Freya Manning

Really enjoyed staying here! We had a nice view of the sea and found that there was lots to do in the nearby area. Shopping centre is near by with food shops and bars. The room was good, nice and clean and they had a bottle of water in the fridge for us. Also had bodywashes and shampoo samples in the bathroom. Cleaners came by daily to check if we needed towels, toilet paper or the room cleaning. Everyone was really nice so enjoyed it. At the pool, everyone reserves loungers with towels even though you are asked not to. There are 2 pools so plenty of space for everyone. They have an on site supermarket with water, sweets bread, sandwich food, toiletries ect. The bar was ok however we ate out most nights as just found it better in the local bars. Staff were really nice especially the bar workers by the smaller pool.

M W

The hotel was located in a nice area close to the center and the beach. We loved the choice of food in the restaurant, and even though I'm a vegetarian I had plenty of things to chose from. We were welcomed and treated very nicely by the reception staff and the housekeeping ladies. The only thing to mention is that we could not sleep well as the beds were very hard. Also the bathroom needs to be renovated. However, the room was big and clean and we had a great view of the sea.

Helen Chong

we had a lovely stay at Bronze Playa. The staff are friendly and willing to help; the pool/outdoor area is lovely and spacious, with plenty of choice at the bar. Both breakfast and dinner were lovely, with plenty of choice and a different menu each evening. The rooms are a little outdated, particularly the bathrooms, and the towels provided are definitely showing their age! That said, the bed sheets were clean and comfy, and the room is lovely and spacious, with a great balcony! Overall, the hotel is great and would stay again!

Lyndsey Watson

Location of this hotel is great (very quiet but not too far from beach and bars etc) over the road from a large open space where they hold a weekly market We had a ground floor room with private patio and access straight onto the pool Rooms are really spacious and clean with separate living room which had a small fridge to keep drinks in Plenty of sunbeds so never seen any sunbed wars!! Drinks were of a decent standard most cocktails were included in the all inclusive The only negative for this hotel is the food We both found it really hard to find something breakfast lunch & dinner but overall really nice hotel and would definitely return if I came back to gran canaria

Ágnes Alaitner

2024 april I spent 1 week here with my toddler. It was a nice hotel, the staff was nice and the food was great. - i stayed in double room with sea view on the 5th floor, however ,be aware that there is another hotel in front also. so my view was mainly the other hotel and sea on the right side far away and the left side a bit. But mainly i saw the other hotel. It didnt bother me much however because i didnt spend my time sitting on the balcony. But the room is facing the street so it was noisy. Im a light sleeper so wasnt ideal, but was managable. - maybe its normal, but you have to pay if you want to change room. It is 20 euro i think however i didnt change. Luggage storage is 5 euro per item. - wifi was good, but had to sign in again and again almost every day - location was good, but since its surrounded with streets, there was noise at night (mostly cars) - beach is like 5mins walk, but you have to go down quite some stairs and then back up, so its not a straight walk to the beach. Its normal in that area - stores close by

Jan Erik Helmersen

Nice room and a nice calm pool area. The wals between the rooms are a bit thin so a bit noisy from time to time. A big plus to the gentleman in charge of the entertainment and training. I think his name is Pepe, and he has been so supportive and kind all three weeks.

Pete Allsopp

Having read the reviews we were not expecting the quality and choice of the food to be that good. We were totally wrong. It was excellent! Plenty of choice and the food was always freshly cooked and of very good quality. The rooms were clean, a comfortable bed and a great shower. All that we want in a room which we only sleep in. We would however had liked some soap by the sink in the bathroom. The staff were very friendly and helpful. It would be nice if the solarium on the 8th floor had the floor covering renewed as it's very tatty and a trip hazard. I can understand the wind problems but some umbrellas up there would be very welcome. Overall the hotel was excellent and above our expectations. We will certainly come again.

Yolanda Arteaga Jiménez

The hotel is more than what you expect for a 3 star hotel. The staff is the best staff I have ever met in a hotel. Super nice and friendly people who will go over and beyond to help you. Very hardworking and professional. Congratulations to all the waiters in the restaurant and pool bar, you are all amazing! Location is perfect, near shops, restaurants, beach and bus stop. The hotel is very clean and it has a good family atmosphere. The animation is really good. I recommend all inclusive, it is worthy! I will come back!

craig

Very run of the mill, but that’s not a bad thing as the hotel as a whole is decent. Pool is good and the drinks/ice cream at the bar is nice to have. The food options though are not great as there isn’t much variation day to day with the quality of the food being edible but nothing great. The rooms get the job done but if you’re wanting a cold air conditioned room this isn’t for you as the room stays around room temperature to warm, with different rooms varying which isn’t great.

Craig Steventon

Nice enough hotel, you get what you pay for. Food is decent enough, no complaints on variety. Don't expect 5 star food for 3 star prices and you'll be OK. My only gripe is not having access to a shower on the return day since we have to be out the room by 12 and dont fly till 10pm. I understand that the hotel is at capacity due to peak season so are unable to extend room, but there should be a communial shower available to freshen up.

Hannah Goode

Where do I even start. The hotel is disgusting and filthy, the rooms not brilliantly clean. The table in our room was hanging off our wall. Around the pool, there is green mould in and around the pool (a quick jet wash could take care of this) There's rubbish and cups all over the floor around the pool with no-one ever tidying up. The second morning the pool was shut, as someone had used it as a toilet!! The pool bar was a constant queue as it was the only bar in the entire hotel open with a broken water machine. There was a bar inside but it was closed the entire week. The hotel itself is not air conditioned, the rooms just about. The food was literally inedible. It was something I could only compare it to as utter animal slop. We were hungry most of the week and resorted to going out and buying food. The restaurant is nothing short of a public soup kitchen, its hot, again no air conditioning and very loud! When is finally came to check out day (thank the lord) we checked out at 12pm as we were told, had our hotel bands cut off and told we could only sit in the foyer (WE DON'T GET PICKED UP TILL 6.40PM!!!!!!!) We can't use the restaurant or use the bar the entire day, nowhere to charge phones told not to use the sun loungers. I'm sorry but we have paid for today too, why cant we use anything! When we arrived the first day because we were so delayed everything was again shut so we couldn't get food or a drink. This hotel has completely ruined our holiday and should be completely ashamed of promoting such a hideous place

Paul Schlegel

The stay was very nice and comfy. We really enjoyed the location of the hotel next to the sea. Everything was cleaned and tidy! Thanks to the cleaning staff on the third floor. They took uncomplicatedly care of special wishes like new bedsheets, or an extra pillow immediately. The food itself was OK but sometimes the repetition was too high. Unluckily the service in the restaurant was also just ok and was discussing with us since we got us a single glass of water because we were half pension. Except of this I want to point out that we really enjoyed the live music and shows in the evening in the bar and we also want to give a big shoutout to Christian from the Animateurs team. He was really kind and had a lot of positive energy to get the people for the activities (Aqua gym, darts, bingo ..) which created a lot of funny moments and a lot of good memories!

Mateusz SM

In general: good location, many places for free parking next to hotel, really nice and good food in restaurant. Room service is very professionally cleaning the rooms. Negative: on breakfast I asked employee Sara to do the fresh scrambled egg for me. There was noone at restaurant as it was very early, just after opening. She said she will not make as there is instant scrambled egg done on side. I asked her then to do fried egg for me and afterwards to just a bit press it. She made it so rude, she pressed once on my egg and said very rudely “ENOUGH??” I said do more times please. She answered no and asked for my plate. She broke my day already at very early morning. Really poor customer service of staff. This is the big minus of this place. Rooms should get more often checked to keep the standard (broken walls, broken floor, scratched walls). I am not extremely disappointed about my stay with them, but for sure for service provided i can not call it a “4 star hotel”.

Georgia Sawyer

We had an incredible stay at H10 Costa Mogan. The staff were super friendly and made us feel very welcome. We booked the hot tub suite and we had the best room with double view of the pool and the sea. We would highly recommend this room. On top of all the amazing amenities and room that we received, I have to say that the animation team made our holiday. Dani, Gabrielle and Christian made everyday new and fun with many activities both in the pool and around the pool. They really know how to have fun and make your holiday the best. They were making us laugh day in day out, and they work very hard to ensure you are having a great time. Keep up the hard work guys, memories like we have, make your jobs all worth it. 10/10 Would definitely stay here again. Georgia & Sherry x

Arvid Iversen

Good food and nice location by the sea. Friendly staff. Enough chairs around the pool. The Fusion restaurant at ground floor is a joke. Weird meny. Saw people leaving after 10 minutes to go to basement where the regular buffet is.

Brandon Jordan

**Review: Disappointing Stay at H10 Costa Morgan** I recently stayed at H10 Costa Morgan and booked a suite with a jacuzzi tub, expecting a luxurious experience. Unfortunately, it was anything but. When I arrived, the room was extremely warm and took over a full day to cool down to a comfortable temperature. When I raised this issue with the maintenance staff, particularly an employee named Miro, I was met with condescending remarks. He rudely suggested that I should have stayed in my original room instead of switching. I also booked the all-inclusive package, which was a major letdown. The food options are limited to the buffets for breakfast, lunch, and dinner, with set times and a very repetitive menu. After 10:30 PM, there are no food options available anywhere in the hotel. When I asked the reception staff for recommendations for late-night food, they were unhelpful and simply stated there was nothing available. The jacuzzi tub in my suite was another disappointment. It took two hours to warm up after turning it on, and that was only after maintenance had worked on it. For all the hassle, the hotel manager offered me a €30 pass to the beach club as compensation, but it hardly made up for the subpar experience. To add insult to injury, I booked this suite four months in advance, only to find out that on the day I arrived, the same room was €50 cheaper than what I had paid. Overall, this stay was far from the relaxing getaway I had hoped for. Save your money and pick another property—you'll be much happier elsewhere.

Joseph “Joe” Proud

Love this place. Been here 3+years. Rooms are gorgeous, after going through a renovation. Great selection of food for breakfast, lunch and dinner and if you go all inclusive....drinks all day....sat by the pool, sun shining, friendly staff, like-minded holidaymakers. Highly recommended

Richard Smith

After reading all the negative reviews we went with an open mind to find out for ourselves. We arrived around 8.30pm for 10 nights, and check in was easy. The reception staff were all very helpful and polite. There was a €20 deposit for the room refunded on departure. We were in room 910 which hasn't been refurbished yet but we had a sea view and the room is huge, cleaned well by the army of cleaners when it was our turn. Yes, the room does need a refurb, like cock-eyed sockets, stiff front door, the odd cracked tiles. The TV has a coin meter on it but we never used it as we had a radio when sat on the balcony. BUT, you have to remember this hotel doesn't sell itself as anything but a 2 star hotel and it was clean and everything worked as it should. The food was average to very good. In our opinion the breakfast was good, having bacon every 2 days I think it was, but english sausages and an array of other foods to choose from. The lunches beat the tea time food hands down. For lunch there was steak and chips one day for example and we tried to make a point of going for lunch when we were there. Ice cream was always available with 3 or 4 flavours on offer. The tea time selection wasn't brilliant but we always found something to eat and never went hungry. I believe this to be because a lot of people tend to go out for a meal etc on an evening due to there being no entertainment on. Bars and restaurants were nearby so only a short walk away. The bus station is 5 minutes walk away and we highly recommend using them as they are cheap as chips. The pool area was great, as we would walk out on a morning when we returned there was always sunbeds to be had. It is a great sun trap. The bar is close to the pool so not far to go for refreshments and all the barmen and women work tirelessly to keep everyone happy. In summary if you want 5 star don't book, but if you want a great value all inclusive holiday in a budget hotel that makes a great base to explore the island then this is for you, yes there are niggles, but it is an older hotel. The staff in this hotel will in my opinion bend over backwards for the guests. Just treat them as you expect to be treated. The whole experience was great for me and my wife and we will definitely be returning.

etheriel66

We are a couple but I booked a Deluxe apartment for 3 people in order to have a separate bedroom. We get a one-room apartment with 3 beds and the kitchen in the room. The apartment is on the highway side so very noisy, I don't sleep well at night. A friend booked the same hotel for him alone, he got an apartment with a separate bedroom, in a quiet location. It's incomprehensible. We asked to change apartment. EDIT. After a week and repeated requests, we were finally able to change apartments by paying an extra €30. The new apartment was much better but it was a waste of time, energy and money that ruined part of the vacation.

Bradley morton

The hotel is low budget and you get what you pay for, in need of some TLC and renovating but it's a nice building and the views from top are amazing. Our room was alright but again bog standard. Shops are nearby and lots of places to eat and the swimming pool was decent. The beach isn't far away and the bus station isn't neither to get around to different places! Overall an average place and nice staff..

Adam Prettyjohns

I stayed at the Corona Roja Hotel about ten years ago, and back then, it had a reputation for being cheap but very dated. I didn’t expect much this time either, but I was pleasantly surprised by how much has changed. The hotel is clearly being modernised, and my overall experience was great, especially for the price. It’s still affordable, but now it feels like it’s catching up with the times. Check-in and check-out were straightforward, and the staff were very friendly and helpful. Reception is staffed 24/7, and the younger lady who checked me in on the 11th floor was particularly welcoming. The hotel itself is a tall building with about 140 rooms. The reception area is a bit random in design, with a mix of shops and stores, but everything was clean and tidy. There’s also a supermarket and a small pharmacy attached to the hotel, which is super handy. The deluxe studio room I stayed in was one of the newly refurbished ones, and it was fantastic. The beds were really comfy, the bathroom was spacious and modern with stylish lighting, and the kitchen was bright and functional. It had a fridge and microwave, which were great, but no kettle, which would’ve been useful. The TV was a flat-screen but still coin-operated, which feels outdated, though I didn’t really use it. The balcony, however, was the highlight – it had a table, chairs, and an incredible 180-degree view of the sea and shoreline. For one or two people, the room was more than spacious, and being on the 11th floor, it was really quiet too. One feature I wasn’t aware of before was the rooftop solarium, which was a great surprise. It’s accessible during the day and early evening and has loungers, tables, and chairs. While there’s no bar up there, the views over Playa del Inglés are absolutely stunning and probably some of the best you’ll find in the area. It’s not something that’s heavily advertised, so it could easily be missed, but it’s definitely worth checking out. The hotel has an outdoor pool and a baby pool, which looked well-maintained, though I didn’t use them. There’s also an indoor pool, but it seemed out of action. Renovation work was going on during my stay, but I didn’t hear any noise or feel disturbed at all. The hotel was clean and well-maintained throughout, and room cleaning was done five times a week, with towels changed twice and bedding replaced twice as well. The only downside for me was breakfast. There was a decent variety – cooked items, yoghurts, cereals, meats – but it’s very canteen-style, cooked in bulk, and the quality just wasn’t great. The coffee, from automated machines, was disappointing too. I mostly stuck to a bowl of cereal and coffee to take away. I didn’t try dining at the hotel outside of breakfast, as I prefer exploring local restaurants, but I heard the all-inclusive meals can get repetitive. The fridge in my room was handy for keeping drinks and snacks, which suited me better anyway. The location is another strong point. It’s really close to the beach, and most rooms have either sea views or views of the mountains behind. It’s about a 20–25 minute walk to the Yumbo Centre and 30 minutes to the Cita Shopping Centre, which was fine for me as I enjoy walking. Taxis are everywhere and super affordable, usually between €2–€4 for a short trip. There are also plenty of public transport options nearby and loads of shops and restaurants within a 5–10 minute walk. Considering I stayed during Winter Pride week, which is one of the busiest (and often priciest) times, I found the value for money to be excellent. Prices are even cheaper outside of peak times, so this is a great option for anyone looking for an affordable stay without compromising on comfort. I’d definitely recommend the Corona Roja to budget travellers, solo visitors, or even small families who want an affordable all-inclusive option. There are a few areas for improvement – offering kettles or air conditioning units for hire, removing the coin-operated TVs, and improving the breakfast quality would make a big difference. But overall, it’s a solid choice!

Vadym Palamarchuk

Overall it was good experience but when you pay for all inclusive package you are expected that all paid. In reality it's different because you need pay for beach towel separately, you need buy water to the room because bottle of water not provided by hotel. Also question to food quality. It's many food and good variety but what about if it really tasty? From my point no, it wasn't good. Usually meat and fish was dry and it tasted like a gum without taste. But you can chose something else it's true. From good point hotel staff was great, good hotel facilities and of course good location not far away from beaches. And hotel bar also good.

Angie MARTIN

We are on our final day of a two week holiday and would like to say what a lovely time we've had. The rooms are clean and adequate and the food on the whole is nice. The entertainment the second week we felt was better than the first but that personal choice. The staff are all friendly and accommodating. I would like to make a special mention for Colleen on the entertainment team . She if friendly , chatty and made us feel welcome throughout our stay. We would definitely recommend this hotel for anyone wanting a care free stay with everything you could need. Thanks guys we'll be back 😎

Thomas Howe

Absolutely brilliant all inclusive hotel. + Room tidying is incredible and the staff do a good job cleaning every day + Room air conditioning is good and keeps it cool. + Pool is clean and plenty of sun beds so no need to wake up early to reserve beds + Food is well cooked and for me was a nice variety and of high quality. If you want to or have to avoid ultra processed or junk foods you can easily avoid them here. The meat and vegetables choices are very good. + Staff are incredibly friendly and are very good at their jobs. This includes the entertainment, reception, bar, kitchen and waiting staff. - Our only drawback is the choice of entertainment was not the best. We thoroughly enjoyed the Diva Fever and Boney M performances but the other entertainment was not as good as we have had elsewhere. Otherwise we strongly recommend the hotel for its value, location and quality.

Rosie Panter

Had a very pleasant stay here with friends recently. Thought the hotel was great value for money: it had clean rooms with comfortable beds; there was a good range of options for meals in the all-inclusive buffet and the dishes were regularly replenished. As an anxious person in social situations, I very much liked the self-service soft drinks, wine and beer for all-inclusive guests too! My favourite thing about this hotel though was the daytime aqua and stretch classes run by fitness instructor Colleen. She is charismatic and really knows her stuff. No two classes are the same. The aqua was a proper workout (you can definitely feel you've done it afterwards!) and the stretch class leaves you feeling taller. Colleen pays close attention to your form and helps you improve, tailoring the classes to those in attendance. I wish I could do them every week!

Tracey Middleton

Couldn't fault this hotel. Friendly staff, great location for everything. Didn't have any problems getting a sunbed. Pool area was clean, had water coolers around the hotel with separate splash pool for children as well as an adult area beside the jacuzzi. We were bed and breakfast and we found plenty of choice and the surfaces & tables were kept clean and staff were always restocking food. Room was ample size for two adults, plenty of storage and wardrobe space, balcony was a good size with airer on and beds, and pillows were mega comfortable. Maid was in everyday cleaning and changed towels if needed. Didn't stay in hotel at night time so can't comment on the entertainment but what we did see was people seemed to be having fun when we walked past the outside area. We will be booking again for next year

Estefany Mata

We just wanted to share our experience at this lovely place where we stayed for our mini moon after our wedding. The staff here is exceptionally friendly and welcoming, making us feel comfortable throughout our stay. For the first time, we decided to go all inclusive, and it was a delightful experience. They offer a wide variety of options for breakfast, lunch, and dinner, with a daily specialty dish. Each evening brings something fun to anticipate, along with unlimited drinks. While we personally prefer exploring local restaurants and bars, we found the all-inclusive option great value for money. We do look forward to returning soon to continue exploring the island. Felix comes also with the best of the package, I miss him lots, the whole team is amazing with this little boy. Thank you for looking after him 🥰 Many thanks for your warmth and hospitality.

David Ashton

As always my stay was very enjoyable! The staff, from cleaning and gardening staff, to the dining room staff, were amazing. I will of course return! *One small point, re your booking arrangements for December. I have wanted to return for the Christmas Season and have found that you have changed your booking policy to not allow single bookings for a double room in December/ That's a shame!

Sandra Ward

I had a lovely relaxing holiday at your hotel. I found all your staff exceptionally helpful and attentive. The restaurant was excellent also the pool eating area. Again exceptional attentive staff. Only niggle was all menus accessed by phone app. I would rather have had a written menu on display. Overall an excellent hotel and would certainly recommend. Thank you for a fantastic holiday.

J O'connor

Another excellent stay at Neptuno—this was our third year visiting, and it did not disappoint. The staff are very friendly, the service is excellent, and there's a great range of food available. The pool bar terrace is lovely, and the pool area is kept very clean and tidy. The hotel is gay-friendly, with a mix of gay and straight couples, friends, and small groups. It’s a very relaxing environment—there's no rush in the morning for sunbeds, no loud music, or disturbances around the pool, and the amenities are well maintained. The quality of the evening entertainment is mixed, but they did have a great tropical-themed night while we were there, which was very popular. The location is perfect for the Yumbo Centre and just a short walk to the beach. Although it doesn't affect us, the only downside might be that there are a lot of stairs, so the hotel may not be accessible for those in a wheelchair.

Shane Wilson

Stayed here in August with other family members and was a fantastic place. Been here a few times now and will choose this again, we love that it’s adults only. The staff are so friendly, great food choices, great drinks and the entertainment is just amazing, a huge shout out to Maria from restaurant who always goes out of her way to make you feel welcome is super friendly and so very professional. Stacy from snack bar who is always super happy and friendly, Sonia who is really on the ball, Rocio who is very kind warm and always happy to help. All the staff are great I have to say and In turn everyone else is super friendly from staff to guests Great place to stay

Matt Hew

I recently stayed at the hotel for 4 nights, and overall, I am satisfied with my stay. The hotel provides a pleasant atmosphere, and the staff were helpful and polite. The biggest highlight of my stay was the food – a huge variety of dishes that were not only diverse but also absolutely delicious. The breakfasts and dinners served at the hotel were particularly exceptional and of the highest quality. Unfortunately, there were a few small inconveniences that affected my comfort. The room lacked an iron, which was quite frustrating, especially for a longer stay. Additionally, the bathtub in the bathroom didn’t have a plug, which made it impossible to use properly. What surprised me the most was the lack of an adapter for British plugs. The hotel had adapters for American to British plugs, which were useless for the socket in the wall and are European.This basic amenity could easily be improved and would definitely enhance the overall comfort of the stay. In conclusion, despite a few details that need attention, the overall experience was positive, mainly due to the excellent food and the friendliness of the staff.

rachel

The rooms where good, the house keepers where super lovely and our rooms where super tidy. Great views from the balcony. 3 pools! The hotel is at fantastic location 10/20 minutes from the beach,entertainment ans restaurants too!. We did not enjoy the entertainment so we went out most of the time and could find more fun outside the hotel. Unfortunately there are cockroaches in the hotel bring your own spray as we they do not appreciate you calling reception about this matter ! All in all my family made the most of our time at the hotel and we really did enjoy ourselves

Jan Pištěk

Positive Aspects: The four-night stay offered great value. Our room had a fantastic ocean view and was comfortable and nice. Other positives included the hotel's location near a beautiful beach, the comprehensive all-inclusive program, and the friendly staff. Negative Aspects: One elevator out of service, other not working properly leading to significant wait times, especially during peak periods. The quality of the cocktails was poor; they were machine-mixed with syrups and undrinkable. Most significantly - and this is why we have to dicrease our rating of overall nice stay, on Friday, November 1st, we experienced food poisoning after dinner. We ate only food served at the hotel; the only food my girlfriend and I shared were tacos. The resulting vomiting and illness appeared in the night and lasted whole following day (our departure day). Despite explaining our situation at reception and our probable inability to leave on time (checkout 12) due to illness, the receptionist offered no assistance or empathy and simply insisted we check out by 12. She didn't ask for our room number (didn´t check if our leave on time is really needed due to other booking) or explore any alternative solutions.

ariana novi

Beverley park was a beautiful discover. I booked a sea view room and we had a room with a sea view but you need it to go to the corner to see it, so I complained at the reception and Lucretia was so nice she change our room. The food is nice, you can find everything, the cleannes is very high, they are very attentive and the animation's (activity workers) will make your stay more enjoyable and funny. I suggest this hotel and in a future we will come back.

leon leon

The staff was amazing, very helpful and friendly! Animation team was very good, concerts and shows every night. The buffet was good and had a large variety of different dishes. The rooms are cleaned everyday and the cleaning staff was very friendly too. The hotel is ideally located, close proximity to the beach and a nice walk to restaurants and shops. Pools were very clean and lifeguards were very nice. The lady at the shop in the lobby was very sweet. Car rental service in the lobby. We had a beautiful view on the ocean. Would recommend and would definitely come back!

Lucie Fuller

Located at top of puerto rico 5 min walk to Europa centre. Rooms are clean and well maintained. Reception staff not so friendly. Went self catering and only 5 min walk to supermarket. Pool kept clean and areas well maintained. Recommend amadores beach very clean and sea beautiful. Walk down and get s taxi back. Very steep walk down! Not for elderly

Katie Watson

Staff were lovely on arrival and even helped us with booking local tours. Rooms were cleaned every day. Pool area is a little small however we rarely used it anyways as went down to the beach instead. We were self catering which I’m so glad as there is many restaurants in walking distance and supermarkets. Great wee place for a few nights away. Cannot complain at all!

Melly B

Avoid this place! Save your money!! No wifi in the rooms and they forget to tell you about this so you have to spend your holiday without internet connection, also no daily room cleaning, no towel changing or anything. We paid for all inclusive, yet you can barely eat or have anything (they watch your every minute and check how much you eat). The staff is extremely rude, especially at the restaurant!! Even the housekeeper looks at you like you’re nothing. Not mentioning they barely serve enough food for everyone (and the hotel is packed), their cocktails are horrible, they give you some terrible mixture from a cocktail “machine” and call it a drink. If you want to drink something else, forget it since they don’t even understand the basic drink names (yet alone English words). We booked a 12 day holiday here and already in the first day we were thinking about leaving this place for good. Never again!

Erin Donaldson

We have just got home from a week here . The hotel is up at the top of a hill but the Europa centre is a two min walk . Also taxis down to the main town or beach will cost no more than 6 euro. We enjoyed the peace and quiet of being up away from the main town. Staff were approachable and friendly . The hotel room itself was basic with one bedroom and a pull out sofa bed for the kids . Our bed wasn’t all that comfortable but ok for a week. We really liked having two balconies as when the sun moved from one we got it on the other . Room was clean and although we were all inclusive it had kitchen area which was so handy. No WiFi or aircon in the rooms but we used mobile data and there was a fan provided ( room was only for sleeping! Holidays aren’t for spending in the room). They have two small pools which were fine as we liked being out and about . We were all inclusive and despite reading reviews about the food, my fussy daughter managed to eat a wide variety at meal times (we did eat elsewhere on certain nights but not lots. Wide range of drinks available also with wine, soft and coffee self service. Overall we had a lovely break and would come back ,

Saul Dita

It's not worth coming here, the pool is very small and the rooms are terrible, the cleanliness leaves much to be desired, the hot water doesn't work for more than 2 minutes, the entrance door doesn't lock, the internet doesn't work and not to mention the staff who don't it's a friendly (especially the lady at the reception). It doesn't even deserve 2 stars

rob fylan

Just got back after a week here. We went self catering. The rooms were decent, cleaned whenever we wanted it done and the staff were very accommodating. The views are amazing as you would expect. Only took a 15 minute walk to the commercial centre or the beach (there are different ways to walk this) or it was around 5 euros for a taxi and there are plenty of these! Reception area was very nice and well presented. The lift.... was terrifying... but that was just for me but truly an experience in itself... We really enjoyed our stay and would definitely return.

John Moloney

Despite some reviews I've read & some comments from other guests, myself & my family had a great week here. Draw backs, for me would be the lift being a nuisance. But the hotel is on the side of a large hill, so it is what it is. Also, we went all inclusive which I wouldn't do that again. I'm a bit more fussy than most, but not the most fussy. Found the food bland & repetitive, so ended up eating out most of the time. Myself & my family would 100% go back again. Thanks for a great week to all the staff at Riosol who work extremely hard from what I saw.

Claire Hopkinson

John from the animation team was fab and made the holiday great fun!. We enjoyed daily aqua aerobics, a scare / escape room (it was Halloween) and lots of activities through the day. The hotel was great for the price, plenty of subbed too. The food was great, the rooms were comfy, although could have done with a bit of a facelift.

Steph P

Fab views, we stayed in a superior one bedroom apartment. Place is like a maze! Not for people who have trouble walking or in wheelchairs as its mostly steps. Bar only has one person serving at a time so ques were long. Food was a shock, so wouldn't recommend all inclusive. Some rooms don't come with air-conditioning so check that out before u go. Our group had 4 rooms. Pool was spacious, kids pool was drained on day two. The private pool upstairs was nice and chill.

Andy Green

Lots to write about here. We booked this resort, all inclusive, at very short notice, and then read some of the awful reviews and therefore arrived with some trepidation. However, we had a wonderful holiday. The staff were all really helpful and caring, our apartment was cleaned EVERY day, the food was great and there was always something different to eat at every meal. Our only moan was that the aircon in our apartment (an extra) was pretty close to useless. We will definitely be going back

Rasmus Jensen

Great view. Overall decent experience, however cleaning was nonexistent with dust bowls in every corner. Breakfast buffet is good but the dinner is embarrassing. We fortunately did not have all inclusive, would suck to eat that every night. Frozen pizza for 12 euros. The gym is nonexistent as well if you plan on doing any training. 1 fictional machine for strength training.

Ash Rated

Me and my partner stayed here for 10 nights and loved it here! We plan on returning next year! The room we stayed in didn't have air con but we survived and the bed was two singles out together but it wasn't too bad. The views from our balcony were amazing though! We had all inclusive food and drink and it was so worth it, the food was well cooked and freshly topped up regularly. The drinks were all self service, including the alcohol!

Abbey Smith

went on a seven day all inclusive holiday with my parents, little brother and partner in August 2024 and I was one of the best holidays we have ever been on. This hotel was absolutely amazing. Before going I saw some not so great reviews and my experience proved them review wrong. The buffet was always fully stocked with all foods during the meal times and there were many options to choose for especially for my partner who is a very picky eater. Between meals you have a snack bar which is also set up buffet style. The view from both pools and rooms was absolutely beautiful. The bar was all self service when all inclusive so no need to wait in long lines when wanting a drink. The rooms were very clean and comfortable and were cleaned regularly, unless asked otherwise. The staff were very respectful when you didn’t want them to go into the room and still offered clean towels and to take the bins out for you. Overall our experience as a family was absolutely amazing and we will definitely be returning.

Helen Dyson

Our experience with Altamar was horrendous. We arrived 22:30 and were told there was no room for us due to construction. We were never informed about this before arrival. They put us in their sister hotel, where the breakfast was cold and the grapes were mouldy. We paid extra for a sea view, which the other hotel didn’t have. We had to spend hours trying to get back into the other hotel. When we finally got back, the air conditioning didn’t work, the hair dryer didn’t work, the TV didn’t work. We chose a self catering apartment, no washing up liquid or a sponge was provided. We were woken every morning between 7:30 and 8:00 with building work. Didn’t get a relaxed lie in once while we were away. The cleaners came around at 8:30 one morning, knocking on the window three times and peeping in the bedroom window - very inappropriate. We were never given anything to say ‘do not disturb’. Took 3 days to receive any sort of an apology, and at that we had to go looking for it. We were ‘compensated’ with free breakfast. Very poor customer service skills from the manager. Spoke to us badly and argued with everything we said. Save your well earned and go elsewhere, plenty more beautiful hotels on the island.

Daniel Readman

I went to this hotel with my family and it is one of the best places I have ever stayed it, the location is lovely and I love the way that the hotel is build as the views are lovely too. One of my favourite parts of the hotel are the balcony’s as they are massive and always gets sun. The entertainment is brilliant as they have stuff on for all ages which we all enjoyed. The food is good and it has wasn’t too busy. For us we managed to get a sun bed everyday which wasn’t a struggle, There is a lot of steps in this hotel but there is a lift for anyone who needs to use it, the lift can be busy but it wasn’t a problem for us. The Europa centre is only about a 5 minute walk from the hotel if you fancy going out for a meal which we did some nights and it was great as they have shops there aswell. Overall I would definitely go again and I would recommend this hotelto anyone considering going to Gran Canaria.

Erik

An Unforgettable Stay at Hotel Villas & Suites by Dunas Our stay at Hotel Villas & Suites by Dunas was absolutely amazing, thanks in large part to the incredible animation team. The hotel itself was modern, clean, and offered everything we could wish for – from spacious rooms with stunning views to a delicious variety of food at the restaurant. The staff across the board were friendly and helpful. What truly made this trip special, however, was the animation team. Their energy, creativity, and passion brought the entire place to life. From engaging poolside games and fitness sessions to the impressive evening shows, they managed to entertain guests of all ages. They had a remarkable way of making everyone feel welcome and involved, without being pushy. Special thanks to the whole team, who went above and beyond to make sure we had an unforgettable time. If you’re looking for a hotel with top-notch entertainment, this is the place to be!

Andrew

Rooms are excellent, the food is good with a lot of different options every night. The facilities are clean and well maintained. Housekeeping are very friendly and thorough. Reception staff are always friendly and happy to help. The beach is just a short free bus ride away which was really convenient. Some of the staff in the pool bar and main restaurant let the place down, particularly the pool bar. They enforce a limit of 2 drinks per person, which doesn't really work when you're a group of 7 including children. When another person from our group went to get some of the remaining drinks they treated them with disdain as well. This rule was enforced even during quiet periods when we were the only people sat in the bar area. The rule didn't exist 2 years ago when some of our group visited. We had a young baby in our group and one night asked if we could sit in a quieter area of the restaurant. This was to allow the baby to keep sleeping, a member of staff in the restaurant said "I don't care if the baby is sleeping you can't sit there" and proceeded to just say "Not my problem" loudly and repeatedly. The area we asked to sit in wasn't reserved or part of the adult only area and other groups were using tables in that area at the time.

Chris Kerswell

We visited this summer with our two boys (5 and 9). Everyone had a fantastic time and would love to return. The food was good quality and a great selection. All the staff were really friendly and helpful. The kids especially loved the Animation team and our youngest took a special liking to Bea. Thank you so much to Bea for your time and effort to ensure every interaction was a great experience for them!

Jessica Jones

We had an absolutely brilliant stay here - myself and my two young children. Beautiful grounds, extremely clean, friendly and helpful staff, with lots to see and do. Lots of pools to choose from whether you want a quieter spot, or lots of entertainment. Can’t wait to come back!

Oliver Jenkinson

we stayed at this place recently for just a week and it was an amazing experience, the staff were excellent, and the food was decent. A big shout out to one of the entertainment staff named teddy who further helped me be able to enjoy my time, he was very funny and encouraged me to join in the activities they had planned, on the whole i would highly recommend.

Samantha Boosey

I’ve given 3 stars due the food. It was awful. Nothing went with anything. The worst food I’ve ever had in a hotel. The chips and pizza were the only decent food. We were all inclusive but ended up going out most evenings to the restaurants down the hill. The location is good and lovely views. Though Some less mobile people might struggle walking up the hill to hotel. The rooms were spacious and the beds very comfortable. Had great sleep every night. Rooms could have been cleaner. The floor was filthy and wasn’t mopped once during our week long stay. This could be a great hotel if it wasn’t let down by the food.

Eddie Domeney

The hotel is really nice. Rooms and general hotel area kept to a high degree of cleanliness. Staff helpful and friendly. Only 2 things let it down. We stayed on a B&B basis so only had breakfast but found this could have been better. Some of the food in the hot buffet was cold/warm. The food containers were not replenished in a timely fashion. The other issue was the free bus into town. Considering the size of the hotel, there should have been multiple buses paid on and more frequent as we never got to use it due to sheer demand. Based on the cleanliness of the hotel and the staff helpfulness and friendliness I would still recommend

M L

The hotel grounds are truly beautiful, with plenty of comfortable lounging options for relaxation. The service is excellent, and the staff is very friendly, speaking several languages – it makes you feel welcome right away. There are many activities available, like a great pool and evening program, bike rentals, and a spa, which makes the stay varied and family-friendly. The food is fine, served as a buffet – everything is good, but nothing exceptional. However, the vegan options could be more extensive, or a dedicated veggie section would be appreciated. The rooms are mostly clean, but if you look closely, you might find something to nitpick. A major downside is that the safe costs extra – this should be included in a hotel of this category. If you’re a fan of good coffee or espresso, it’s better to avoid it in-house. Overall, we had a lovely time and would happily come back.

G

Generally speaking, a nice stay in a nice hotel. The staff are mostly very nice. One member was staggeringly rude and ignorant. We only ever saw and interacted with her once. The food was great and I'm a fussy sod. The only thing I would have liked to seen during meal times was more of a selection of desserts that weren't cold, I have sensitive teeth and can't do cold stuff etc. Rooms were actually quite nice, very quiet and had nice bathrooms. The in room AC was a bit lack luster and constantly put out dust around the room. The lifts felt like a death trap, always rattling, knocking and one of them jumped around quite a lot, we did complain (like others) but nothing happened the whole time we were there. The roof top bar was very nice and peaceful, with a small pool, a bar area, restaurant and large seating and relaxation area. The location was quite good for views and lots of peace and quiet but it was a bit of a trek on pavements that were dodgy to say the least and weirdly had lamp posts stuck right in the middle of them. But... Overall, it was OK.

Luke Mcgill

This hotel is very good, staff are brilliant and the location of the rooms looking towards the sea and the entertainment is incredible. I think this is a perfect hotel for a family and couples. The location is a bit out of the way, not too bad if you’re looking for a quieter holiday. There is a local shopping centre with a few restaurants and the beach isn’t too much of a walk. The lovely reception will happily order a taxi that will arrive in about a few minutes we have never waited more than five minutes. Would definitely recommend. You probably need to buy a lot of taxis depending on what type of holiday you’re looking for. The food is okay, we were only on the breakfast board, the only thing I would improve on in the area is adding hash browns. Would definitely recommend for the price. Also entertainment at night is fabulous, always have great singers on til late. The hotel itself is gorgeous and always very well cleaned, will make sure we share this with our friends and family.

Robert Alexandru Giukin

We've (couple) had a great experience at Barcelo Margaritas. Hotel - big rooms, nice view over the pools, big balcony. Some people would say that the location is not ideal; there is a 20 min walk to the beach, which we enjoyed every day after breakfast and lunch. The hotel offers a bus ride, but the 20 min walk to the beach is perfect after having food, and the way to the beach is beautiful enough to be enjoyed every day. Food - the food can get boring, but it is of good quality. There is definitely something for everyone. There was chicken, pork, and a variety of different seafood everyday. There is pizza, and lots of side dishes to choose from. Lots of dessert options too and fresh delicious fruits. The hotel staff is helpful. There is a gym; it's not the best equipped gym, but it is enough for a couple of workouts during your vacation - you can definitely get your workout program done if you get creative. Entertainment - lots of activities around the pool during the day - we went for a really fun yoga on water the 2nd day of the vacation which was extremely challenging and funny. There are different types of shows during the evening which are running till ~11pm. Nothing to complain about this hotel

Angela D

Incredible hotel. Extremely clean and the staff were amazing. Really friendly, lots of activities to take part in during the day for both adults and children. The food was faultless. Lots of variety, from pizza, chips to paella, shellfish, beef ribs. Large selection of bread, cheeses, and desserts every day too. No rush for a sunbed in the mornings, always plenty and there's a choice of 2 pools, 1 being quieter than the other. The entertainment in the evening was good but not much for English guests. However, the Yumbo centre is only a 10 minute walk from the hotel if you want more of a party atmosphere.

Aoife D

The staff are a highlight of this hotel. Specifically the bartenders are so friendly and are ready to laugh alongside with you. WiFi was steady throughout stay and there was no activities that were unavailable due to service issues. I do believe all inclusive is the best option for this holiday as the area , specifically for family holidays, isn’t as expansive in terms of activity. Without a car, it would be difficult to find family oriented days out but that did not heavily impact my stay. Overall, very good hotel that holds up to its photos.

John Gray

Rooms were clean, spacious and serviced very well. No bar in the building they are all outside around the pools. The beach was a 25 minute walk away, 5 minutes by taxi, and the hotel has a courtesy bus.

Stephen Rotherham

We stayed at the Margaritas for a couples holiday, overall the rooms and hotel in general was furnished to a good standard although some of the communal halls needed a bit of a renovation to bring the standard up to the rest of the hotel. We went for the all inclusive package, the onsite restaurant had a wide variety of food available with a different menu each day, and there was always plenty available - the only downside is that not all of the dishes and sauces have labels to tell you what it is. Where I feel the hotel let it's self down honestly was the staff, reception were really rude and blunt; for example I proposed to my partner during the holiday, our friends decided to try and suprise us by ordering a bottle of champagne to our room for when we returned, reception bluntly told them "no", so instead they went to a local shop and bought a bottle themselves and asked if a member of staff could put it in our room for them with some glasses, they again were told "no", so again they went to a local store and bought to wine glasses for us and presented us with the bottle and glasses when we returned to the hotel. I'd like to say it was a one off, but the level of rudeness by reception and -some- bar staff really took the shine off the hotel for us.

robert beveridge

When we arrived no electrical appliances worked in the room but was repaired withing a day.The place is a building site with the swimming pool closed off. We are allowed to use the swimming pool across the road but nobody is allowed to use the umbrellas because there is a LITTLE wind. The pool guy who works there has serious anger issues and is very rude. The food is not the best and is barely warm, we ended up eating out most nights.

Ari Hannula

My favorite place when visiting Playa del Ingles. Food selection is a bit repetitive, therefore no 5 stars. This Hotel is currently being renovated, only part of the Bungalows are available. They have a new area (adults only) available (former San Valentin). All Bungalows will be renovated 2024-2025, step by step.

Wang Yu Phua

Had smoked salmon which wasn't placed on ice/ chilled. Not sure how long it was out in the open. I had diarrhoea after that.  Dinners were generally hit and miss. Breakfasts are bad. There's no plain yogurt. Most food served were processed and low-quality. Mouldy orange was served. There was a night where the bbq pork was undercooked. There wasn't enough light for the cook to check his meat while bbq-ing outside. One of my travel companions has life-threatening food allergies. I spoke to a waitress (who speaks english and doesnt wear a nametag. Not tatiana, eli nor Sara) on 2nd November and asked if they could label the food that has for example nuts. She said no. And that I should just look and ask. I mean, it gets tiring to ask for food ingredients for every meal in one's life, no? I'm disappointed in the lack of service and concern for the hotel's guest. Our rooms look very basic and rustic. Not sure why this resort is 4 stars. Rooms 150, 149, 148 are facing a road. I was awakened at 4plus am by traffic. At night, we could hear music from a club nearby and music from the resort's poolside. There was no air-conditioner in the bedroom so it was hot and stuffy. Not sure why they put the AC in the living room . Everything was run-down. WiFi was spotty. No internet at the pool. Basically used data almost the entire stay. Receptionist on 30th October (after breakfast slot) was rude. Male Receptionist on 4th November late afternoon was friendly. Lifeguards were busy using his/ her phone/ doing puzzles. Guy at egg station doesn't speak English. Housekeeping doesn't clean glasses and all dishes. But neither dishwashing detergent nor sponges were provided. I wonder how we are supposed to clean them. There was a requirement of 4 kids before the staff would 'open' The kids club and look after the kids. I saw a cockroach in my room. Good: 1. there were activities for kids at the al fresco area during dinner. There are peacocks in the compound. 2. Kids get all-inclusive automatically (the receptionist on 29th oct late afternoon session didnt inform us though. We found out later through other guests.) 3. Everyone kinda knows everyone. So if you have kids, they won't go missing. 4. Free buses to the beaches though the frequencies were limited. Overall, I probably wouldn't return to this resort. But if I do, it'd be because of Juan (the entertainment staff) because he puts his heart and soul into customer service and really tries to please everyone. Juan remembers a family that stayed in the resort 2 months ago. German entertainment staff also remembers names of guests.

Matthew Swain

Pool was large, uncrowded and had enough sunbeds for us all and rooms and grounds nice (look out for the peacocks strutting their stuff) but let down by poor food offering - bland and repetitive and be warned half board does not entitle you to water so must buy unless you want to die of dehydration. Our son (8) was given an all exclusive bracelet though, so he was able to get drinks at no extra cost. The the german concierge was friendly and went the extra mile and the young spaniard in charge of kids activities was great. Not close to beach but supermarket and restaurants within 5 minutes walk. More like 3 star than the 4 claimed. We had a nice time but won't be returning. Highlight of our trip was dolphin search cruise, we saw lots right next to boat and staff on boat rescued a turtle trapped in fishing line which made my day.

Rick Giesberts

Lovely hotel. The check in is at the hotel across the road. Here you will get a card with which you can get access to the enclosed miraflor suits. There are a 8-9 peacocks wondering around, which our kid loved. Parking is a bit tricky, as there is no parking space. You have to park on the road, where available

T Foulk

We spent a week here in October and loved it. The rooms are modern, clean and well equiped. We loved the layout of the hotel and you have easy access to everything. The staff were absolutely brilliant - always friendly and helpful. The pool is beautiful, set in the middle with palm trees and plenty of well kept sun loungers all round. The restaurant and food were excellent, always fresh and always a huge variety of options. We found the location particularly good. You're at the end of a quiet one-way street and are surrounded by green well kept golf courses. You feel safe and private which is great for kids and you can still walk to the beach in 40 mins.

Christopher Barry

Staff are lovely, room is very modern with good bathroom. We were in the adults only section which had loads of beds and it's own pool. The only downside is that the food in the evening is not great, loads of stews made with cheap meat, not a big selection of different mains, quite disappointing for a 4 star hotel.

Jeff Calvert

Kumara Serenoa is an oasis of calm after the chaos of travelling through Las Palmas Airport. If you like golf, the hotel is situated in the middle of a golf course. But it is a bit remote from everything else. Maspalomas is a 40 minute walk or a free bus ride away. The pool area is excellent and the food and alcohol is typical All Inclusive. There is a lounge adjacent to reception, but is not part of the All Inclusive package. The hotel needs an Entertainment/Lounge area where one can relax after the evening meal. Currently, the entertainment area is the external restaurant area which is inconvenient if you finish dining early and your table is required.

liv B

AMAZING HOTEL! We stayed here for 8 days and we was absolutely shocked at how good this hotel was, from the staff, the service, the food was 10/10. The staff are lovely and kind. We arrived very late in the night and they had packed us a bag full of food and water which is a very kind gesture. We stayed in the adults only bit and it was so peaceful just what we wanted. The rooms were brilliant and modern. They have a massive range of food which by surprise was very tasty, I’ve never been to an all inclusive were the food is that good you go up for seconds haha. The only cons of this hotel are that it is far away from everything else so we hired a car to get around. The only little thing was that the cups were quite small when getting a drink (all inclusive) and other times we got a big cup not too sure why. But all in all we was made to feel very welcome and enjoyed our stay. Thank you

Matthew McCaig

Absolutely fabulous hotel for adults and family's. The staff are so helpful, attentive & friendly. Rooms are very clean and maintained daily by the cleaners. I was impressed by the choice and quality of food each day - all round excellent. Nice pool with ample sun-beds for all. Lots of daily activities at the hotel for children & adults to join in should you wish. Good drinks selection at the bar... Good location for visits outside hotel, short cab ride- 10€ roughly which hotel reception arrange. Overall - thank you Kumara Serenoa for a fabulous 10 day holiday. Would I visit again….. YES!!!!!

Mark Dodd

Room 474 I recently had the pleasure of staying at Abora Catarina by Lopesan Hotel and I can confidently say that it exceeded all of my expectations in every way possible. Originally, we were in a room on the front near the roundabout, which was just too loud for our 2 girls. The hotel reception team didn't hesitate to move us to the back of the property next to the tranquil pond below. Location: The hotel is perfectly situated, offering great views. Room: I stayed in the family room, and it was simply spectacular. The room was spacious, impeccably clean, and beautifully decorated The bed comfortable and the view from the balcony was great, especially at sunset. Service: The service is what truly sets it apart. Every staff member I encountered was genuinely friendly, professional, and eager to go above and beyond to ensure my stay was perfect. They were incredibly attentive without being intrusive, anticipating my needs before I even had to ask. It felt like staying with friends who happened to run a five-star hotel. Dining: The food here is absolutely divine and always had a great selection to chose from. Facilities & Amenities: Whether you're lounging by the pool or indulging in a treatment at the spa, or exploring the nearby attractions, there's something for everyone and the fitness center was well-equipped for those wanting to keep up with their workout routines. Amazing stay, thank you

Anthony Moran

We had a lovely time staying in room 308. The view from the balcony was fantastic. The rooms are spacious and well kept being cleaned daily. Nothing was too much trouble for the staff who were all very friendly and helpful. The entertainment team made sure there was always something to do and the shows were awesome. The facilities are great and the hotel is only a short walk to the beach!! The only downside is the pools are a little too cold. But overall we had a fantastic time and are already planning out next visit.

Dorin Dediuu

We had a lovely time staying in room 433. The view from the balcony was nice. The rooms are good and cleaned daily. The staff were all very friendly and helpful. The entertainment team were awesome. The facilities are great and the hotel is only a short walk to the dunes!! Overall we had a fantastic time.

Marmite

Stayed here again . Sadly i was ill with covid within 2 days so the stay wasn't what it could of been. Certain aspects of the hotel are looking tired but on the whole the stay was OK. All staff are hard working . Food was good . Please sort the drinks gun behind the bars the tonic had little or no gas it was reported but tasted just of syrup most of the time. Otherwise hopefully we will give it another go hopefully without illness

Lewis Gerrity

During my first visit in November for winter pride, it's my pleasure to say it was one of the best hotels I've ever stayed at. Would definitely stay there again. The only one particular problem I had on a parade day was when my friend came to visit, so we would get ready for the parade. The bouncer wasn't allowed me to invite my friend even though I paid for the room, which I was surprised. But everything else was fantastic.

Z C S

Mum and I went on holiday here 11-18 October 2024 3 star hotel. Staff polite friendly and helpful Rooms needed air conditioning not just a unit which was very noisy only pool view get the units. Or you can pay 5 euro a day for it. Pool bar was great serves food and you can have any drinks after 11pm you pay shuts at 12am. Entertainment was wonderful in evening and in day also entertainment was great for all. Buffet food in dinning room A lot to chose from sometime it is cold but what do expect when it's a heated unit. Chefs keep checking to replace food quickly Tables get cleaned also quickly

Ste Wilson

My partner and I have just returned from a delightful week-long holiday. The hotel was exceptionally clean, and while the rooms were basic, they met our expectations for the price. The pool area was well-maintained and tidy, with the only minor issue being the inconsiderate behavior of some guests who monopolized sunbeds for extended periods and not using them. We would appreciate it if measures could and should be taken to address this issue in the future. The bar staff was exceptionally friendly and accommodating, and the food hall offered a wide variety of fresh food options, catering even to individuals with particular dietary preferences. This was my second visit to the hotel, and I would highly recommend it and consider returning for a third time in the future.

P P

It is ok staying here for some nights. The rooms are good, the pool is pretty big and there is also a whirlpool over the standard pool. Breakfast is pretty identical every day, lunch and dinner vary. There is nothing special around the hotel to see but there is a shuttle service to the Faro of Maspalomas a couple times per day with which the beach and the dunes can be visited.

Jayson Carroll

We are currently on our 5th night. From the very start at check in (we were 3 hours early and they still checked us straight into our room) the holiday has been amazing. Nearly every single drink at the bar is included in the all inclusive, the food selection and quality is amazing for an all inclusive. Our room while it only has a ceiling fan was cool enough to sleep in if you keep the patio doors open and curtains closed 24/7 this is with 29c days. Information given at reception on bus times, prices and what buses to catch and where to change for a trip to the aquarium was so helpful. Lovely pool and getting a deck chair isn't difficult at the end of Sept/beginning of Oct. Most staff speak great English. We will definitely be back!

Michael Parr

The hotel is inland, but a free shuttle is provided for the beach. Staff are friendly and hardworking. I do, however, have two complaints. Jet2 advertise the hotel as a family destination yet there is no gate on the children's pool area which would add a level of added security. We are travelling with 2 toddlers, yet we have been allocated rooms over the smoking area and the pool bar where nightly very loud entertainment does not finish until 11pm. It can be heard even with the balcony doors closed, which also makes sleep difficult as the air-conditioning unit is portable and needs to be vented through the open door! There is a ceiling fan, but this just circulates hot air. We have twice requested quieter family rooms only to be told the hotel is full and there are none available. This is despite an email request before we arrived, and there have been two changeover days during our stay so far. The hotel does not appear to be full, but maybe there are a lot of rooms with single occupancy. I therefore could not recommend this hotel as a destination for families with young children.

Ian Robertson

Great experience. I was a solo traveler and booked the hotel direct on the Princess website. Lovely welcome and great service all the way through. Food was delicious and plentiful. Each food and drink location meant that you didn't have to go too far. Although parking is limited, and I had hired a car, it didn't cause any issues and was good exercise to climb the hill to the hotel. I'd return without hesitation.

Paul Manning

Fantastic experience, great hotel. Great location. The beach bar facility is a great asset to the hotel ,normally all inclusive finishes once you leave the hotel reception but not here. 12 of us stayed at the hotel, and we all had the same opinion. We all sat together at breakfast and dinner as we were accomadated by welcoming staff, the buffet restaurant food was superb. The basic all inclusive drinks are to a good standard. The only shame was that the mountain road from Taurito to Mogan was shut due to a rock fall, but the buses are a very good affordable option.

Simona Piekute

Nice hotel, a lot of stairs to get to higher rooms but the view is just amazing. Service was brilliant, nice an helpful staff all over the hotel. Good location if you rented a car. Don't know with the public service. The beach was 5 mins away. Food was good, the variety is wide enough and everybody will find what they like🙂

callum belk-sumpton

Had a great week as a couple. Very clean and very comfortable, stylish hotel. Great apartment and the staff were very friendly and polite. The restaurant serving Breakfast, lunch and dinner buffet style was fantastic throughout a week stay with many variety of dishes from different cultures. Unfortunately our room had no Air conditioning unit & two single mattresses for the first night but after a complaint at reception it was swiftly fixed. One let down was the shower door unfortunately didn’t close so after every shower the floor was slippery. All three pools were lovely and all heated up by the sun. Towels changed each day and one big grey towel came in handy using the sun loungers. Having the all inclusive golden wrist band allowed us free drinks and food at the beach, pool and snack bars. The hotel is on a cliff face and every room faces the sea. All in all a great holiday destination.

Andrew Dodd

Despite paying all-inclusive, the carpark holds around 15 cars for 4000 rooms! I had to park a few times 1km away, and the hotel is at the top of a 30-degree hill! The rooms are tired and need of drastic renovation. There are loose tiles when walking on the terrace and stairs. The room block layout is appalling, needing several lifts and stairs to reach our room. The staff could be a little better versed in manners as it seems an effort for help.The food is mediocre at best! The last night of our stay, I returned the food. It was appalling and cold! I'm sorry if this offends, but it is my opinion, and in no way warrants a 4 star rating! In fact, more in the lines of a strong 2 or maybe 3 star.