Gran Canaria All Inclusive Deals

Michał Chowaniak

5 Stars – A Wonderful Family Holiday! We had an amazing stay at Colina Mar in Puerto Rico, Gran Canaria, and we truly couldn’t be happier with our experience. We stayed as a family with our two children (aged 7 and 3), and from the moment we arrived, we felt incredibly welcome. The entire staff was friendly and kind, especially the lovely lady at reception from the Netherlands—she went out of her way to make sure we felt comfortable and at home. Every member of the team—from the cleaners and bar staff to the pool cleaners and entertainment crew—was warm, cheerful, and genuinely caring. It felt like we had known them forever, and they made our holiday feel like more than just a getaway—it felt like visiting friends. The rooms were clean and well-kept, and the entire area, including the pools and surroundings, was spotless and well-maintained. A huge thank you to the entire Colina Mar team for such a beautiful experience. We’re already looking forward to coming back! With love, Mercy, Michal, Liam & Julia

jeffrey mace

We were here for 1 week during the Easter school holidays. We arrived with an open mind because the holiday was very cheap. We opted for the all inclusive because it was good value for the extra money, and as such, if the food wasn't great, we'd have some meals out as well. The food was excellent. Lots of choice and of good quality. We ate in the hotel for the duration of our stay. We also bought a bottle of gin on the flight over, as in previous budget holidays, the'local' spirits have been appalling. Again there was no cause for concern. The beer was pleasant and the spirits were of decent quality( at least the ones we tried). This is a large complex on many levels with many many steps. There are plenty of lifts for those who struggle or don't want to take the stairs. There are 2 pools. We only used the quiet smaller pool on the lowest level. The main pool was far too busy for us. We never had issues getting sun loungers and the guy who ran the small bar there was great. In fact all of the staff were. The views from the complex are stunning. Every room has a sea view. The hotel is on the top of the hill overlooking the town. The walk down is either a downhill winding road, or you can opt for the 709 steps down. We did this twice. The first time we walked back up the same way. The second time we got a taxi up which was just 6 euros from the taxi rank by the harbour. All in all it was a great week, and we would definitely stay here again

Sinisa Nedeljkovic

Rooms are clean and acceptable, Food reasonable, we always found something we liked, certainly had plenty to eat at every meal. Lack of Wi-fi in rooms slightly disappointing, but we sort of knew about it. Great views from the hotel, but if you don't have a car, it's a bit difficult to get to town / beach as there is no local transport apart from taxi. If you like cats, you'll love the place. Overall satisfactory.

Peter Robinson

Excellent hotel first time stayed there and not the last. Can’t comment on food or bar service as we were always out on the night times. Two good size pools and a lovely little shop in the hotel lovely views from the balcony

Stan Williamson

Don't go all inclusive. The food is a waste of time a part from the breakfast which is ok the staff treat all inclusive like animals cos your not spending money it's different food for all inclusive discussing. If you paying it's ok same with drinks you can only get half, paying can get a pint all the tables need a beer mat under them they all wobble. It's like a prison canteen. Asda smart price food at best . There's a bq if you pay they put table clothes on the dining tables if you pay ..worst Spanish experience ever

M W

The hotel was located in a nice area close to the center and the beach. We loved the choice of food in the restaurant, and even though I'm a vegetarian I had plenty of things to chose from. We were welcomed and treated very nicely by the reception staff and the housekeeping ladies. The only thing to mention is that we could not sleep well as the beds were very hard. Also the bathroom needs to be renovated. However, the room was big and clean and we had a great view of the sea.

Helen Chong

we had a lovely stay at Bronze Playa. The staff are friendly and willing to help; the pool/outdoor area is lovely and spacious, with plenty of choice at the bar. Both breakfast and dinner were lovely, with plenty of choice and a different menu each evening. The rooms are a little outdated, particularly the bathrooms, and the towels provided are definitely showing their age! That said, the bed sheets were clean and comfy, and the room is lovely and spacious, with a great balcony! Overall, the hotel is great and would stay again!

Lyndsey Black

Location of this hotel is great (very quiet but not too far from beach and bars etc) over the road from a large open space where they hold a weekly market We had a ground floor room with private patio and access straight onto the pool Rooms are really spacious and clean with separate living room which had a small fridge to keep drinks in Plenty of sunbeds so never seen any sunbed wars!! Drinks were of a decent standard most cocktails were included in the all inclusive The only negative for this hotel is the food We both found it really hard to find something breakfast lunch & dinner but overall really nice hotel and would definitely return if I came back to gran canaria

janice leembruggen

All of the staff we met were friendly and helpful. Perhaps a few more staff members would have made for a better dining room and bar service as there just wasn't t enough staff to keep on top of everything. Fruit juice and food platters would empty and weren't replenished. I found the breakfast and lunch buffet to be adequate but ate out each evening as my 15 year old is a vegetarian so the choices available were quite limited. The sun loungers were comfortable and readily available. We weren't offered pool towels and I didn't notice anywhere around the pool for picking any up but as we took our own with us this wasn't a problem. Our room didn't appear to have any accessible electrical sockets, the only place available to plug in a hairdryer or straighteners was in the shaver socket in the bathroom which worked but I don't think that it was designed to accept a converter plug. I would have expected a socket by the mirror in the bedroom but none could be found. The location of the hotel was great for us and we felt safe in the area in the evenings. The hotel supermarket is well stocked and reasonably priced. If you're looking for good value for money rather than luxury this hotel is it.

George Kilpatrick

Beautiful hotel. Fantastic rooms with plenty of space. Family of 4 with 2 kids aged 11 and 10 and we all had a brilliant time. Plenty of things to do. Food was amazing! Alejandro and staff couldn't have helped any more than they did. Great service throughout and very clean. The bar was amazing! MARCOS our friend was fantastic. He went above and beyond for us, service was amazing. Bar so clean and so friendly. Highly recommend to anyone, thanks for having us 😁 Be back soon, thank you 😁

Eamonn Gallagher

I thought the hotel was perfect... we booked last minute self catering. Great location central to bars and restaurants and 10 minute walk from the beach. Pool is amazing with shallow and deep end and also a kids pool. Plenty of sunbeds to be had and good selection at pool bar... whether self catering or not. Room cleaned every day and all the staff very helpful and friendly. Very good price and you get what you pay for... if you looking cheap and cheery with friendly staff and good facilities you'll not be disappointed other than the night time entertainment but sure you have all the nearby pubs and bars

Darren Witten

I was a bit dubious as I have really gone of Spain holidays but thought I would try this place. When I booked the pics of hotel made it look a bit drab so my expectations were low……..however……. This is a great hotel. All staff are really friendly and helpful. The all inc is great drinks are great. Food is great (although can get busy) but the staff really work very hard. The hotel was spotless. Room was of very good quality. The location was close to everything. Beach about 10 mins walk but a nice walk. Buses and taxis all close although I never used them as I walked everywhere. Went to the Yumbo centre a few nights which is about a 15-20 min walk had good nights there. Honestly I don’t usually leave reviews but I love this hotel. And will 100% coming back. The pool area is really nice with like fake grass all round and plenty of sun beds. Pool is very clean. I can not pin point one amazing staff because they all are amazing from cleaners to bar staff, reception. Even maintenance are friends. Sorry it’s a big review but telling yiu my experience. There is nothing I would recommend to change because I was more than satisfied. Keep up the good work green fields !!!! And many thanks for a fantastic holiday!!!!

Siobhan Gallagher

We booked this week holiday the day before because we needed a break after my father in law passed the week before, so were not expecting much. We really needed the break.The rooms were spotless(carmela i think did them room 246 ), balcony was massive and great view of pool. And the kitchen had everything we needed, Lidls not far away over the bridge. Staff were so nice and hard working couldnt do enough. Pool was one of the best for swimming my husband loves a swim. Location is superb to everything you need. Great pub mulligans just outside. I never slept so well anywhere, sometimes 3 hrs during day and i never sleep and it was all we needed to go back and deal with reality.

Sophie Hunter

Just stayed here for 5 nights with my friend. The staff are so friendly across all the hotel, nothing was too much trouble. The hotel is clean and well decorated, the only thing is our bathroom could have done with modernising but not a big issue. We stayed all inclusive, drinks were great the cocktails were our favourite and the food was nice. There was something for everyone.

Hannah Forty

We arrived late and Maria on reception couldn't be more helpful, friendly and accommodating. Because we missed dinner she gave us food in bags which was just what we needed because we arrived late and was hungry. The food was lovely and the restaurant was very clean. The location was a short walk to the beach and right outside the hotel was a supermarket, mini golf, bars, restaurants and the market. The pool was abit dated but we found out they are refurbishing it next month so we can't wait to go back and have a wonderful stay there again.

Hayley Knight

Lovely all inclusive break away! There was lots of food and drink to choose from even for a veggie. One of the mornings they even had a Sax player. The staff were always really friendly and happy to help. Lots of sun loungers and space in the pool. We loved the room too. The only downside to our stay was the drilling most mornings it was deafening especially on our last morning as they were replacing some decking. Looking forward to coming back!

stephen redgrave

The Hotel itself is extremely nice, Nice sized rooms , very clean and mostly very friendly staff, shout out to Gabriele and Christian from the animation team. What lacked for us was lack of management presence, maybe the hotel is going for a more laid back feel, but for instance there was no one in the restaurant to organise seating, or management asking how things were, even when leaving the hotel, no "How was your stay " just little things but things that go that extra mile. Food was quite good but if you went later in the evening, you did not get some of the options available to earlier people, Everyone should get the same choices no matter what time you go. All in all we had a very nice stay , and we did enjoy ourselves. we do like H10 hotels.

Sarah Blinco

We absolutely loved it here! First time travelling to Gran Canaria and first time at an H10 hotel via Jet2 Holidays. I’d read some reviews saying the space at the pool isn’t very big. Honestly, it was all awesome. The pool area, rooftop, food was amazing, staff fab, and so was our room. Yes, the area is quiet, but that’s what we wanted. You can easily book activities and excursions via the hotel to see more of the island. We took a cab ride 20 minutes away to Puerto de Mogan which was amazing - about €20 each way. Hotel booked the taxi and it’s easy to find one back, and you can pay by card or cash. That’s an easy half or full day trip and the town is beautiful. We will publish a YouTube review soon on channel Travel Live Learn if you’d like to see more for yourself. Will 100% return here.

Bernie Mac

Fantastic service, staff, room, menu options and activities. We had such a brilliant stay in this hotel. Recommend getting the suite with the hot tub and view. The loungers in the private section are excellent too. Christian and all the staff kept us entertained with activities and drinks all day long. Saxophone player at breakfast one morning was a fun surprise too! Gym is well equipped and spotless. Loads of Vegan options from the buffet for breakfast, lunch and dinner 👌🏻

Clare marie

First time here and it will not be my last. The staff were friendly, the room clean and spacious, the pool side had enough room to accommodate guests. As a treat to myself I paid for a days rent for the Riviera club where a bottle of cava was part of it. When you split the cost between two people it's not that bad. Entertainment was ok, some nights were better than others but didn't detract from the overall feeling. Location is beautiful with it being right by the beach. A lovely touch which was gratefully received was a light dinner which was left in the room as we had arrived way after 10pm. The food overall was ok. Buffet style and although I am a fussy eater I didn't have to put up with the same thing every day. Overall I thoroughly enjoyed my week here and I look forward to being a guest again next year.

Andrew Lord

We felt for the price we paid the hotel was great value. The rooms were clean. Food was good and the restaurant was cleaned and mopped between meal times. The staff were friendly and helpful too. The only downsides are no air conditioning in the rooms or rest of the building. And no internet in the hotel apart from reception. You also have to pay the watch the TV but we weren't fussed about that. I see a lot of bad reviews but I just feel that people expect to pay cheap for a hotel and get a 5 star service and accommodation.

Kev K

Fantastic. Very friendly staff throughout the hotel. I particularly want to shout out Angelo and Naela who were both so friendly, hard working and always had a smile on their face and time to chat with us. The food at the dining buffet is perfectly fine. We stayed here a week and always had an appetising meal in the hotel. The pool is a bit cold. The lifts are a bit slow. But that would be nit picking. Loving it here.

Sophie Mccutcheon

Hotel was lovely, it was clean and the food was nice however there’s not all that many options especially for picky eaters but other than that great service, if your taking kids there’s no entertainment at all during the day or at night not much to do other than sit at the bar still a great experience though

Sam Davies

Stayed for 5 nights during Feb half term with 3 friends. Absolutely loved it. Clean and tidy, clean towels available on request. Reception and bar staff brilliant. Waiting staff so kind and happy to chat. Drink choice was everything you can think of plus more. Good choice was basic but enough of a selection. Very clean throughout. Location was perfect for us a little walk to the shops and market. Really couldn’t ask for anything more. We have booked to come back again next year. Loungers comfy and plenty of them available. Pool was cold but everything you would expect. Absolutely no complaints at all.

Lesley Williamson

We spent a week here in June we had fab time rooms a bit dated but clean and spacious ,food was fine, we only paid 35 pound each for the week to be all inclusive so good value . The staff were lovely Angelo is a lovely man . I also used the hairdresser's in the foyer of the hotel ,omg she was amazing I had my shoulder length hair cut to my jaw loved it . Defo be back

Peter Wilford

Love this place, nice welcome on arrival, close to the beach, and a short walk to the Yumbo complex. Bar staff could've been a bit happier but you can't have everything. Would definitely go again. Excellent room service, bed made everyday and clean towels daily. The cleaning staff was very happy and helpful. Catering staff varied, some really jovial, while other staff were somewhat miserable. Food was excellent, loads of choice that catered for the majority of dietary needs.

Stephanie Robertson

Just had a 10 night stay all inclusive. Staff very attentive and professional. Check in was nice and quick. Rooms are basic with 2 single beds together with a single pillow. The shower is very good! Pool was cleaned each morning. Plenty of sun beds around with umbrellas. I can imagine this to be busy during July/August spells. Food was good, plenty to choose from they even had gluten free and lactose free food. We preferred the snack bar for lunch time. Plenty of shops around and only a 10 minute walk into Maspaloma from the hotel. Plenty of entertainment. Absolutely loved the aqua aerobics the instructor was fantastic. Plenty of bar staff on so no need to worry about waiting for cocktails. Our only downfall was an issue with our transfers forgetting to collect us however this is a matter with love holidays and not with the hotel itself. Great for couples, families, elderly and solo travellers.

Moe

I had an overall good time during my stay, but I was quite shocked by the quality of the room. It looked very used and worn out. Definitely not what you’d expect from a 4-star hotel resort. The air conditioning was very noisy, so you couldn’t leave it on overnight, which made sleeping uncomfortable. There were also small insects throughout the room, which was unpleasant. What surprised me most was that there was no fridge in the room, so I couldn’t store any cold drinks. If you wanted ice, you had to go downstairs and wait in line to ask for it. I stayed for a week. While I enjoyed some parts of the trip, I’m not sure I would return

Darling Blue

Honestly all around a great all inclusive place to stay. The staff are amazing the daily activities are fun and interesting they even have shooting. The area is mid it’s okay but not a lot to do. The rooms are nice no insects or anything. They are a bit small. There was a piece of food that was mouldy but they dealt with it quickly so that was the only negative. There’s a good selection of food but it can get repetitive. The resort is fun to explore. The all inclusive drinks were okay

Helena M Dias

We had a great week Servatur Waikiki the facilities and entertainment were really nice but for us the star of the trip was the staff, always so cheerful and helpful, especially the restaurant staff. We are a vegan family with a 1 year old and we thought we would not have much to eat at the buffet but we had many options with, not necessarily the main dishes but between salads and sides we could create good nutritional meals. The dishes are not all labelled but most things were easy to identify and there was always a chef in each station to ask. The staff was particularly good with our baby and he loved the attention he was getting every day.

Michael Milligan

We have stayed here for 10 nights and have really enjoyed our stay. The food has been excellent with a lot of choice. The pool area has a good number of loungers that are managed (so people can’t hold them with towels easily). The pool is well maintained and has a bar next to it for drinks and lunch. The service from staff in all areas of the hotel is excellent. The receptionist who checked us in (Carolina) was very friendly and helpful. Staff are quick to clear plates and glasses and are very polite. The room was a little basic, but very clean (including the bathroom), with a decent balcony area. Rooms cleaned everyday to a good standard. The hotel is well located to key attractions, such as the Yumbo Centre, and you can easily catch buses to other parts of the island from stops that are less than 10 minutes from the hotel door. Overall, I would recommend this hotel for singles and couples. If you are LGBT, the hotel and island are very safe and welcoming, with a vibrant gay scene. We would stay here again.

Tina Williams

From arrival to departure this hotel is a 5-star. The staff are wonderful; a special thank you to Maria and Carol and all the restaurant and pool bar staff. I went to Neptuno to spend time with my mom and for us to celebrate my birthday. My mother had told the staff it was my birthday and i had a wonderful surprise on the morning at breakfast. The table was dressed up, and I got a hug from Maria and Carol and was made to feel very welcome. The stay was amazing; the rooms were very clean. Thank you to Vanessa for cleaning the room and keeping it beautiful. I highly recommend this hotel for food, drink and service. I will definitely come back. Also a thank you carolina the receptionist who supported me and mom with information.

Susan Briggs

Food is good lots to choose from. The room is quiet if you keep your balcony door shut as there's music at night. Very clean rooms the fridge is one of the first that I've had that works properly. It's the first time I've never worn my ear plugs at a hotel. The location is right next to the jumbo centre with lots of food and shops there. It's located on a slight hill, so be careful if you're not good on your feet but still accessible. The hotel has lots of steps inside something to consider when choosing this hotel the staff are very nice and helpful. I had a massage in the hotel, which was excellent. If you go at a special event time the noise in the jumbo centre can be loud and last way into the early hours of the morning. But they can be very good, so join in. On your second visit. You'll be given a dressing gown and slippers to use and an invite to a cocktail event. I was going to go again, but it has gone very pricey, nearly doubled in price, which is a shame. But it's still one of the best hotels I've been in

Gerry Crean

A wonderful hotel conveniently situated close to amenities, bars, shops, nightlife and within walking distance of the beach. All the staff are friendly, and most helpful. The rooms are bright and spotlessly clean and the beds are very comfortable. The food is superb with a huge selection. Highly recommended.

Paul Newsham

A nice hotel, welcoming staff. I enjoyed my long stay there. If you DON'T want a pool view room have a door ending in number 5 - this has its benefits and its negatives ... much quieter but not the best of views ... Also, not very well structured for the disabled resident - Main Entrance - two sets of steps to go down (and vice-versa) upwards when leaving ... no ramp or hoist - unusual for a 4**** hotel. Disabled people struggled!!!! Outside a lovely bench (right hand side) whilst waiting for the return coaches home ... please add a very simple canopy to shield YOUR residents from the baking Sun - you can be waiting for 30 minutes+ for the coach. It's the simple things that attract customers these two changes will enhance your ratings and attendance ... You have asked for constructive comments and I hope these two issues will be looked at seriously please ... I will be coming again - I still like you! Thanks Team!!

David Mooij

Overall an amazing hotel! Some ups and some downs. First of all, don’t expect anything from the all inclusive cocktails. Way to sweet and not tasty. But all the other drinks are great. Fast service at the bar, and a big variety of choices. Then for the buffet. In one word amazing. Every day there is a different “theme” with almost to much options. It’s just great. Fast service aswell. When finished, you're plate will be gone in seconds. The waitress are fast. The room is nice, only the bathroom needs some renovation. The hotel is noisy, but it was never annoying. Lots of entertainment, disco’s, live music, auqa gym (the guy hosting is amazing) and more. Lots of space at the pools, so never an problem to find a good place. I had a nice stay

Tim Andersson

A very nice hotel with all inclusive, breakfast, lunch and dinner buffet. The food was good, but could be a little more variety on the buffet. The hotel has a good location with close proximity to the beach, car rental, shops and restaurants. The rooms were nice, the staff is nice and helpful and there were good activities during the day and also nice entertainment in the evenings with kareoke and music. Highly recommended!

Łukasz Milik

I came for a pride week in group of six. Hotel may be not brand new and shiny, but staff is fantastic (very helpful, always explaining everything, no problems whatsoever) and rooms are very clean. Food was amazing. For the whole week almost everyday was separate theme - everything very tasty, not possible to try everything at one sitting. Beach is very close, where you can rent sunbeds and an umbrella, also buy a drink or a snack - it's like 5 minute walk. Only for me as a person who were going almost every day to the city centre - hotel is kinda far (like ~30 minutes of walk along the beach), so basically everywhere you have to order a taxi. But they are rather cheap. Overall - I am going back for sure next year!

ROD TATE

A nice hotel near to the beach. Very clean, Excellent staff very friendly and helpful. Good access to the motorway if you want to see more of the island. Only downside a bit far away from main areas for entertainment, restaurants and bars.

Andrei Iosub

We thank Relaxia for the hotel experience we provided, everything was superlative, for a budget hotel, cleaning was always done on time, every day everything was sparkling in the room, even when we returned from breakfast we found a very nice bow on the bed, the food was very good and varied, everyone can choose what they eat at the buffet, it's for all tastes! The view from the 7th floor regardless of which side the apartment is on is superb! The hotel also honors us with 2 elevators, which is very good because there are a lot of steps to climb in Gran Canaria, on the cliff area that connects several extraordinarily well-maintained and clean beaches, with fine sand and diverse in color from one beach to another! The location of the hotel is exceptional, very close to important tourist attractions such as the Dunes of Maspalomas and Playa del Ingles! Overall everything was great, we thank you from the bottom of our hearts and we will definitely come back, an unforgettable experience!

niamh McCormack

I got to the hotel and realised the door to my freezer had broken off and it had hair in it. The bigger pool wasn’t in use and had to share a small pool with loads of kids in July with dirty pool water. We were given dirty towels and there wasn’t any evening entertainment like advertised. I didn’t pay for food but the people I was with couldn’t eat it and it was extremely limited options even for an all inclusive. There are no options for kids for food and I overheard a child saying they really didn’t want to eat in the hotel. There is no air conditioning and we weren’t told by staff that there where air con units you can rent per day it has been 35 degrees and there was no information about the options we could have had. I wouldn’t recommend this hotel the staff don’t have any answers for the problems. No Wi-Fi even tho it says there is If people are saying there is a good selection of food they probably got paid to write it. My room only got cleaned twice I had to go to reception for clean towels and they only gave me floor mat towels and said they might give me bigger ones tomorrow if I ask

claire davis

Good value for money. Rooms not air conditioned though, and fan was noisy. Additional fans hired out at 2 euros per day. About half an hour steep walk into Puerto Rico or Amadores beach (stunning beach, by the way), which was fine for us, but if you are not very fit, you will be taking lots of taxis back (we took a few). About 5-10 Euros per trip. The Europa centre is a few minute walk with lots of bars, restaurants, shops and a mini golf. Food was pretty good for half board. Lots of variety, but after a week, I had enough of it. Pools were good for the kids. Shallow area for smaller children to play. Friendly staff, good layout and good value for money. We really enjoyed our stay!

Vickie Yardley

My daughter (15) and I are currently staying here. Me and my partner come to GC especially Puerto Rico 3 times a year so I am well acquainted with the area. On arrival to the hotel which was late at night we were told we have to put down a €50 deposit which I’ve never had before. This hotel is clean. Rooms are basic but again, clean. The staff are friendly enough. No issues but I haven’t really needed anything that I’ve had to ask. Pool areas are decent. Not luxurious but decent. The location is great. Yes it’s a walk to the beach but on a nice morning it’s something to do. There is also a free bus which takes you to Amadores beach and you can walk to Puerto Rico from there. It’s about €5-6 for a taxi back. The restaurant is very basic. We enjoyed breakfast and lunch was ok. My daughter enjoyed the selection of pasta. Good for picky eaters says my daughter! Evening meal was not great. We have ate out nearly every night but the restaurants at the Europa do set meals starting at €13.95 for 3 courses which is well worth it. If you want somewhere to get your head down, have a swim and just explore the island this place is ideal. I’ve not encountered any cockroaches or any other type of creature which speaks volumes as some of the more expensive hotels are riddled with them! All inclusive finishes at 11am on day of check out. This can be extended till the pick up time for €15pp. There is a case storage room and a shower room. So out of 10? I’d say a 6. I would stay here again with my daughter but only as bed and breakfast. I didn’t pay 5 star so wasn’t expecting it which is probably why it has been accommodating for her and I. I would not return with my partner as he wouldn’t touch the food but this is obviously personal preference. Nice little holiday for 6 nights which met my expectations.

Sylvia

I was very pleasantly surprised by this place. The food was tasty, with a large variety to choose from. The rooms were clean, and the service was friendly. It was peaceful and quiet, with an exceptional amount of sunshine even when it seemed cloudy below. Of course, there are always some tourists from Scandinavia who reserve sun loungers with their towels, which is prohibited. Well, you can't choose your fellow vacationers.

Cartwright Anthony

Not one to give negative reviews, but this place just needs a bit of money spending on it's upkeep, if the management worked on this, as hard as the staff do cleaning and looking after guests this place would be a bit more tolerable, we went all inclusive, but would advise self catering as the food wasn't always hot, and no description on the food on display, I suppose for a 3 star it's okay, but think there's a few things that need addressing.

Max Rowbotham

Santiago and Maddy the animation staff are extremely friendly and nice. It is really nice. I love the pool and belly flops. The hotel was extremely accommodating and all staff made us feel very welcome. Trips into the main town are super easy too. It has been a wonderful holiday.

Emma Hemstock

This hotel is in serious need of improvement. Arrival was straight forward Our room was a superior with air conditioning. That was just for the living space. The bedroom had a ceiling fan which was thick with dust The tap in the shower was hanging off. No linen change in 7 days. No towel change either. I had to complain about both. The pool area is not adequate. No where near enough loungers. There is a VIP pool area which is 25 euros a day each person and we paid it! The staff on the whole are friendly. A couple were very rude, one being a receptionist and the other a bar tender. Breakfast was a buffet style, nice but expensive. We met some friends, they were all inclusive but had to leave the VIP area for drinks and had to drink them by the main pool bar! Staff are very loud in the mornings, we were disturbed every morning at around 7.30 am!

Rachael Armstrong

If you want good value for money,then book this hotel.Some reviews have been very unfair for this hotel which made us worry and unsure whether to book,so pleased we did!. This hotel has the best views ive ever seen from a balcony. The staff are fantastic and never stop. If you want abit of peace and luxury i would recommend the roof top bar,although the main pool is great and heated,which is a gamechanger. The rooftop bar includes 2 'proper' cocktails, comfy beds and chilled atmosphere. Our room was very spacious and had sun loungers on the balcony,which was a bonus. The food at this hotel is the best i have had at an all inclusive and so much choice! All inc Drinks were ok, what you expect but if you want some proper drinks i recommend the irish bar nearby, good music and very welcoming. I will definately come back to this hotel, had a lovely time,thankyou!

Sam

Stayed here for 8 nights as a family of 4. Check in Arrived well before check in time and left our cases which is fine, however headed back to reception at 3pm as advised to find our room still not ready, and had to wait until almost 4pm to get into our room. The Room had no beds made up nor bedding for the kids, so had to request this of reception, which was done quite quickly but found the cleaner rather rude who shouted at us because she wasn't told we had children nor afterwards that there were two! Room The room had an amazing view across Puerto Rico and the harbor and seafront, the rooms were a good size, and with huge terrace with sun loungers and seating; The rooms were not air conditioned although a fan was provided and the room never got too hot. The room itself was in OK condition, it could use a deep clean on things like bathroom grouting but didn't feel dirty by any means; It was just showing its age and in need of some refurbishment which evidently Servatur are doing across the hotel. Pool Not massive for the size of the hotel, and could be greatly improved by opening up the 'luxury' adults only area on the top of the hotel with additional pool to everyone so it wouldn't feel so crowded. this is obviously just a money making exercise rather than providing great facilities for all guests. Restaurant We were half board; The food at breakfast was great, always a good selection and tasted like good quality, well cooked food. Good juices and hot drinks. Dinner was a bit of a let down, and seemed to lack any planning, with some rather random items thrown together and did struggle to find something we wanted some nights. Staff consistently got drinks orders incorrect, even when ordered in Spanish. Staff All really friendly and helpful Area Amazing views, nice area, close to the Europa center; always found parking nearby (6 Euro a day) even when really busy over the weekend All in all, we had a good holiday, there is evidently work going on to bring the hotel up to an improved condition, and still a work in progress. We might be back....once they've finished, and perhaps on a B&B basis rather than half board.

Emil Pascu

Fantastic Stay at Riosol Servatur! 🌟🌟🌟🌟🌟 My wife and I had a wonderful time at Riosol Servatur. The room was clean and comfortable, with regular towel changes and great housekeeping. The restaurant was excellent, with delicious food and always-smiling chefs who made us feel welcome. The swimming pool was spotless and well looked after, and the lifeguard (SOS guy) was always alert and professional. A big highlight was Santiago from the Animation team – full of energy and joy, always lifting the mood with his famous line: “Animation... EXCELLENTEEEEE!” The only downside was the bar staff, who often seemed unfriendly, especially when guests struggled with pronunciation or accents. It was disappointing compared to the rest of the amazing service. Overall, brilliant hotel, amazing food, great entertainment – we’d definitely come back!

M Knight

Just had one week here, all inclusive. The hotel is beautiful and clean, the views amazing over the bay. All the hotels in this area are on steep hills so even though there are lifts you will find yourself walking up steep stairs.The staff were very welcoming and friendly. Our rooms were lovely and spacious. The meals were all Hot and Cold buffet style meals. We found there was plenty to choose from and it was excellent. There were 2 pools and plenty of sunbeds. There was a well stocked shop in the Reception, massage chairs and a Hairdresser and Beauty Salon. You could book the trips in the hotel foyer, taxis were available outside the door. There was entertainment each evening, however it was a reasonably quiet hotel and this suited me very well.

Munir C

It's a good hotel. I got the all-inclusive package, and the staff are awesome, super respectful and helpful. The food was good, had a goof variety of food. My only problem was the showers, all the water spills out and gets the toilet floor all wet, and there's no mop, so it's a mess. I didn't enjoy the swimming pool. I saw two guests (a couple) spitting and blowing their nose in the water. I had to get out. Also, people enter the water without showering first. I would suggest that someone checks that people have showered before getting into the water.

Peter Buckley

Just come back after 2weeks at the altamar. Good hotel rooms are good and views are great .whould recommend. Cleaning team we was in room 104A and MACU was a lovely lady always smiling made are day give the lady a pay rise she deserves it. Thank you MACU hope to see you soon

Linda

Lovely hotel I cannot fault it. All staff friendly and helpful. Food very good lovely pools with very comfortable sun loungers. We fly home today and will definitely be coming back. We did all inclusive but if you do self catering there is a well stocked shop with everything you need. Thank-you Altamar x

Craig Maxwell

Great holiday, fantastic staff, and room service. Entertainment in the evening was as expected for a 3* hotel. Hats off to the chefs. The food has been exceptional 100%, the best all-inclusive food we've ever had, with on the balcony BBQ experience as well. Would definitely return. If you are hard of walking, would not recommend it as even though there is a lift, it was temporarily out of order at times. Good access to taxis to get around, €5-€20 depending on which beach or shopping centre you wanted to visit. Overall, we've had a great holiday.

Sabine Schoonderbeek

Great animation. We enjoyed the shows, cocktail workshops and mini disco. Our room was a bit dated. Doors were chipped and the aircon was noisy. We changed rooms and got a refurbished room which was a lot bigger and modern. Overall nice vibe. Friendly staff and great animation.

Jamie Craig

Like others we had a fantastic stay and would definitely stay here again. All the credit to the animation team and cleaners is absolutely deserved - thanks. Not seen others commenting but the dunes walk arranged on site is brilliant. The few choice was brilliant but I'd agree that it could/should be hotter. I tended to go for the freshly cooked things. Thanks to all.

Becci Rosemin

Fantastic Family Stay – Animation Team Were 5 Stars! We had a great stay here! The animation team truly made the holiday—they were absolutely 5*—so friendly, energetic, and always getting everyone involved. There were loads of activities throughout the day for both kids and adults, which kept us all entertained from morning to night. The pool area was lovely with plenty of sunbeds available, so no need to rush out early. Just a heads-up: no inflatables or ball games are allowed in the pool, which was a bit of a shame for the kids, but it did make for a more relaxing atmosphere. The food was good with lots of variety, though it would have been nice if it was served a bit warmer or on hot plates. Still, we always found something we enjoyed. Our room was perfect for our family of five—two bedrooms gave us plenty of space, and it was cleaned daily, which we really appreciated.

Anton Phillips

This hotel has a good family atmosphere! Our children absolutely loved their experience, especially the ice cream by the pool until 4 PM. The daytime and night time entertainment was decent, though there's certainly room for improvement. Limited vegetarian options at the daily food buffet, they have a secret vegan menu just ask the reception. Overall, a really enjoyable stay for families!

Menno Beenes

We had a very nice stay! Guestfree staff, great variety of food served every day and the animation was fantastic, from day to day different programs where presented, from pool party's to waterpolo games. Enjoyed our stay!

Elly Koopman

Perfectly pleasant stay. Couple of things could be improved, but to be fair, for the price I paid it's not a massive issue. I would say though that if sleep is an issue for you, request rooms away from the dining / entertainment area. Be aware that people reserve the sun beds from 6.30am. There are plenty of beds available, although be aware that some of the guests get a little greedy with the parasols... There is a great space on the roof that's a great relaxing area for adults. Pool is quieter too. 5-10 walk to the beach, yes it's a climb on the way back which in 36'c is hard work, but it's doable. There is a bus transfer, but it's only at peak times and is a couple 3 times to and from the beaches. Spa is okay, and worth it if you only pay the price offered in the hotel, or if you've got it included in your stay. Just not sure it's worth the £29 I paid before getting here...

Michael Arjun

In general we had a nice stay there. Food was Nice enough, personel was (mostly) friendly. Be sure to book the All inclusive treatment to avoid being treated as second class customers (I think that a paying customer is still a paying customer 😡) which was often the case, when you wanted to order something. They seemed to scan on people that have the blue wristband and favour those people. Life guard seemed to look mostly away from the pool instead of to the pool. Probably because there were enough people going topless, but also enough complaining people about those kind of actions or lack of....

Fady Mohareb

We are just back from a great stay at Gloria palace, the hotel is everything we expected. We just had breakfast included so can't comment on lunch or dinner but the breakfast was very good. Anyway the main reason I am writing the comment is to praise the staff of the hotel everyone we delt with was very nice and helpful. Special shout out to Jesus, Naomi and all the reception staff. Also our housekeeper was a great lady unfortunately I couldn't get her name but we were on the 3rd floor (802 & 805) she has gone above and beyond and always had a smile on her face. Having worked in hospitality myself I know it isn't easy so well done to all the staff there. Can't wait to be back again

Niloufar Shams

Hotel Review – Honest Thoughts After a 12-Night Stay I stayed at this resort for 12 nights, and while there were definitely some positives, unfortunately the negative aspects overshadowed the overall experience—especially for someone looking for a relaxing and peaceful holiday. Here’s a detailed breakdown: ✖️ Negative Points: 1. Overcrowded and Noisy Atmosphere: Even though it was high season, the level of noise and chaos was beyond expectation. The entire resort seemed geared more toward entertaining children than providing comfort for adults. From early morning until late at night, there were circus acts, loud children’s music, and general noise that made it impossible to relax. We were unable to sleep before midnight due to loud music and kids running and screaming in the hallways. 2. Restaurant Chaos: Meal times were frustrating. Kids were constantly running around between adults at the buffet, creating discomfort and safety concerns. Food labels were placed so high that children couldn’t read them, which meant they had to be accompanied by parents even for basic items like pasta or nuggets. With the amount of outdoor space available, a separate buffet area for children would make a huge difference. 3. Poorly Ventilated Elevators and Lobby: The elevators were slow, frequently crowded, and had very poor ventilation. With only two sets of elevators for a hotel this size (approx. 450 rooms), the experience of waiting and riding them was exhausting. The air inside was thick with chlorine and no airflow—walking up five flights often felt better than using them. 4. Lack of Adult-Only Areas: Despite being a thalasso resort (typically focused on relaxation and wellness), the pools were dominated by children. There was no quiet adult-only pool or space. The 9th floors pool was too small by the way 5. No Spa Access Included – Even for Long-Term Guests: This was perhaps the biggest disappointment. Despite staying for 12 nights and informing the staff that this was our honeymoon, we weren’t offered even a single complimentary session at the spa or thalasso pool. Everything had to be paid for, which felt unfair for such a long stay in a wellness resort. It’s a missed opportunity to make guests feel special. Positive Points: 1. Parking Available: On-site parking was a helpful convenience, especially in a busy area. 2. Good Food Variety and Quality: The buffet had a decent variety and the quality of food was good overall. 3. Spacious Rooms with Ocean Views: Our room was large, clean, and most importantly had a beautiful ocean view—which I believe most rooms in the resort offer. Final Thoughts: If your priority is peace, quiet, and true relaxation, I cannot recommend this resort. It may suit families with young children better, but for adults especially couples looking for a serene holiday or honeymoon—it falls short in several important ways.

Marek Zieliński

Family stay for one week. The room was really nice and clean, as well as other parts of the hotel. The staff is really kind and helpful. Private parking for hotel guest is definitely a plus 🙂 Water in swimming pools is warm, but for some reason also salty. We had all inclusive, but for some stuff you have to pay extra. Also the mini bars in between main deals are mostly fast food and drinks, which is not ideal especially with kids.

M van der Geest

The pros: - lobby looks nice - great WiFi - good airconditioning in the room - food from the buffet is nice (and warm enough) - gardens are well kept - staff at the reception is friendly - the Balinese beds are free - enough and sufficient working elevators (the building has 8 floors) The cons: - the hotel is averagely situated, if you want great views, book a high situated hotel in Puerto Rico - even though the policy says reservering sun beds isn't allowed, people do it and nobody removes the towels (there's towels and empty alcohol bottles and left overs from yesterday at one of the Balinese beds as we speak - it's 12:25 in the afternoon) - the staff apart from the reception isn't very friendly, especially at the pool bar where they sometimes don't even notice you because they're on the phone or simply aren't around at all - not enough recycling stations for empty cups and not enough waste bins outside - the food in the snackbar near the pool is repetitive (the tuna sandwich is nice but some variation would work) - I don't find the hotel very clean around the pool. The stairs to the solarium and Balinese beds are dirty and sticky. They haven't been cleaned during my stay so far. They've cleaned the solarium floor (with buckets and mops) this morning but this needs to be professionally done to be hygienic. Mops and a bucket don't do the trick when it's used by many people spilling drinks and food. - the lobby looks renovated but from the pool area looking up to the hotel you can see it's an older building. That's not something bad but you can see it. The corridors look dated too and the room bathroom and balcony too. - no privacy on the balcony, especially when you're staying in a corner room - I asked for a quiet room but I was placed in a room directly next to the elevators. Also, the airconditioning (even though it works good) makes weird, hard noises with intervals. Sleeping with it on wasn't possible. It's just an ok-stay. I've been in two other hotels on Gran Canaria the last years and found them to be remarkably better value for money.

elaine feltham

Stayed with a friend at Barcelo Margaritas April 2025, All inclusive, lovely hotel, and a brilliant stay. Pool (1 of 3) by the breeze bar nice and warm, pool towels are provided, we did not try the family pool up the steps. Pool entertainment staff, Deya, Maya, Savana lovely girls got everyone joining in with different nationality guests with different games every day, bingo, etc. Bar staff Diego, Josh, Alexander, all lovely. Snack bar breeze had hot dogs, burgers, toasted sandwich, salad, pasta, ice creams, very good selection. Restaurant good selection of hot food, themed nights, i.e. chinese, mexican, plenty of fresh fruit, pastries etc. Again all staff at cooking stations very attentive, soft drinks and wine. free bus to the beach, walking distance to main shopping area, but only 3.95 euro taxi if you need. Room: We were on floor 7 lovely views, but lifts to each floor, if you can not manage stairs. Spacious room, toiletries in bathroom, Cleaners/maids very good will change anything you ask and provide a very good service. Evening entertainment some very good and some not so good, but after lounging by the pool and eating all day my very comfortable bed was calling my name. I would say this hotel is more for couples rather than families with children. Would I stay again: Absolutely, you will not be disappointed.

Raf Bruynseels

The hotel is okay overall - the facilities are decent and the rooms are clean. However, there’s clearly a staff shortage. Bars often don’t open on time, and used glasses and cutlery tend to sit around for too long, especially in the common areas. It didn’t ruin our stay, but it was noticeable.

Em

Myself and my partner just stayed here for 10 nights half board. This year we were a little disappointed with the hotel. We found the staff at reception were welcoming and lovely but the staff in the dining room weren’t as friendly or happy.. with one lady constantly questioning us and came across quite rude whilst making us feel like we were lying when trying to change from the evening meal to the lunch, even though we gave our room number and had our half board bracelet on, no drinks included with your meal on half board too This leads me to talking about the hygiene, each morning and at lunch time the glasses were dirty, we would spend ages trying to find a glass that didn’t have left over food in from the dishwasher, which isn’t exactly what you want to do on holiday it became slightly draining . This resulted to us using our own plastic water bottles which also isn’t ideal when you’re paying money to have clean glasses. We had mentioned this twice in the time us being there and the glasses were still so unclean, other guests were talking about it too, which isn’t a good look really. The food was ok, but mostly the same every day. Unfortunately don’t think we will be back here again.

Nikki Long

Second time in 6 months staying here. The hotel is lovely, clean and well maintained, our housekeepers did an amazing job throughout the week always leaving our room perfectly clean. Only niggle is the fridge in room does not get very cold which was an issue for my medication that had to be kept cool. Food is ok with a wide variety to choose from, desserts let it down as most have cream all over them and they seem to be the same every day. The pool is lovely and warm Staff all friendly and professional especially the young man that checked us in, he is an asset to the hotel. We even got the room we asked for! Great location, good ambience we will be back in September.

Leeann Hackleton

We had a superior bungalow and it was lovely and clean. Big shower and working air con. All the staff were very friendly and the pools are well maintained. We will definitely be coming back. The entertainment staff for around the pool and getting the children involved were fantastic. Nacho I believe the guy was called and he was great with everyone not just the children. Good food too. I also have severe allergies and the staff were incredible at accommodating me and my needs.

Sophie

Overall a great stay and would happily return! Great location, close to the airport, shops and beach (complimentary bus each day). Food/ drinks were good, varied and something for everyone. The bar was inconsistent (says open until 12am but closed nearer 11pm most days). Entertainment was faultless - something different each day and night, Gleison and Nacho were great!! We were in an older room with a few issues but the hotel fixed promptly. Staff are friendly and the complex is nice and well maintained - thanks for a great stay :-)

Danielle Stubbings

Absolutely amazing holiday. Weather great. Hotel lovely room was nice and clean. Food was good. Bit of everything for everyone. Entertainment absolutely 1000%. Was amazing got people involved. Had such a good laugh with them and make the holiday. Always up for it such high energy. Can see they enjoy their job. ( 2 males were great and made time to talk and have a laugh.) Would definitely come back. :)

Krzysztof Mieszala

Absolutely recommend this hotel! A beautiful and well-maintained place with friendly staff who really care. The food was delicious, everything was clean and organised, and the atmosphere was just perfect. A special mention goes to the amazing Animation Team - especially Nacho, who truly made our stay unforgettable with his energy and kindness. I will definitely come back. What a fantastic place! :)

Jim FLOOKS

Looking online was really good leading up to this holiday. In fact it’s way better than that. Our room is superb Clean. And the view is just superb I also have had the company of Peacocks and their chicks on my patio today which tbh it’s the most amazing thing to see as a bird/animal lover.

Isaiah Newell

I recently stayed at Abora Catarina in room 230 on an all-inclusive basis, and I had the most amazing experience! The staff were absolutely fantastic – always welcoming, friendly, and truly went above and beyond to make my stay special. There was a great variety of food and drinks available throughout the day – everything was fresh, delicious, and catered to all tastes. The atmosphere around the resort was vibrant yet relaxing, and the service was consistently excellent. A special touch that made my stay even more memorable was how they surprised me on my birthday with a lovely personal message and a box of almond chocolates in my room – such a thoughtful gesture that really made my day! The room was clean, comfortable, and had everything I needed. I couldn’t have asked for a better holiday and will definitely be coming back. Highly recommend!

Sem Chin

We as a family of four, two kids aged 9 and 12, just came back from a week's holiday in Abora Catarina. All the staffs were really friendly, from the cleaning team to the restaurant and the entertainment team. Special mention to Tom at the reception desk. He was very helpful at our check-in, and on day 3 when I had emergency situation he went above and beyond to help. Food was good, they have a theme for each day and you do get quite a variety of cuisine. I like their self service drinks (water, fizzy drinks, tea and coffee) and snacks (sandwiches, doughnuts and muni muffins) at the lobby where you can help yourself 24 hours a day. They also have snacks and drinks by the pool where you can just go and get what you want, unlike other hotels where snack time was limited to 2 hours between main meals. Our room was spacious m, some rooms have private pools. Our kids love the water slides. The location is good, 5 min walk to the sand dunes, 25min walk to Playa del Ingles beach or they have an hourly bus from 9.30 to 15.30. The bus stop to main cities/towns is just outside the hotel, and most tours provide pick up at the roundabout near the hotel too. Very convenient. We took a bus to Las Palmas, 6.25euro each way for adult/kid.

Alex perram

Lovely hotel. Staff are amazing everywhere, shout out too the animation team who really did go above and beyond especially with evening shows. Some of the best hotel entertainment I've seen and I used to be a holiday rep on the island a few years ago so hat's off. Food was great, the labelling could have been improved especially as I was vegetarian and sometimes found it hard to work out what's what. Drinks at bar great and all inclusive served late which was great. Rooms a tad tired but they were freshening them up in the next block. Would stay again. Highly recommend.

Marie Portis

We can't praise this place enough. We have been coming twice a year for the past few years and we have never been disappointed. On arrival on the 8th June we were met at reception by a lovely very helpful receptionist Tom he couldn't do enough for us he held our cases so that we could get a bite to eat. We asked if we could up grade our room and he handled our request very professionally.,and we up graded to a swim up room. The house keeping staff are amazing and also very helpful nothing is to much to ask. The food is always plentiful.,and the different themed nights are great, The food a the pool side is also great from lunchtime into evening. The facilities are great to brilliant for children with there own water park,and the ground staff keep the grounds in pristine condition..We will be back in November and we can't wait to see our friends again soon. We stayed in room 118

John H

Our young family of four recently stayed in room 314 at Abora Catarina and we had a truly fantastic experience. From the moment we arrived, we were welcomed by friendly and attentive staff who went out of their way to make us feel comfortable throughout our stay. The room was lovely and spacious, with plenty of room for the whole family to relax. Everything was clean, well-maintained and thoughtfully laid out, making it a perfect base for our holiday. We really enjoyed the food and drink options, with a good variety each day and something to suit all tastes, even our picky eaters. The pool area was a definite highlight, with plenty of space to lounge and relax without feeling crowded. Our children absolutely loved the fantastic splash park and took full advantage of the kids’ activities, which were brilliantly organised by the excellent animation team – full of energy, fun and great with little ones. Another big plus was the location, just a 5 minute walk to the beautiful dunes, which made for a great family outing. All in all, Abora Catarina was the perfect choice for our family holiday and we wouldn’t hesitate to return. Highly recommended for families looking for a fun, relaxing getaway with great service and facilities.

Marie

Saskia very friendly and good with the young children. Entertainment very good some nights but a bit slow others. Daytime activities good by the pool. Clean hotel and we enjoyed the food - nice meat and fish. No AC built in the room but managed with portable one. Children happy on our trip, nice family hotel.

Michael Warrington

Just spent a week all inclusive at this hotel after booking a very last minute deal. Arrived at the hotel late evening and was checked in by friendly reception and offered late arrival food in the restaurant which was declined but first impression of room was basic but clean, nice to have a fridge. Around the pool and sun loungers was clean with plenty of sunbeds with no reason to get up early and reserve sunbeds. Entertainment was very much hit and miss and very basic. No football, sports or any usual activities. Mini disco is also at 16:30 around the pool which I found odd and no evening activities until 21:15 on most nights. Food on the whole was very good and above what we expected, each night was themed but above expectations based on other reviews. Staff at the hotel were in the most professional and helpful however one receptionist was very unhelpful to the point she refused us a late check out, however later the same day Dani on reception straight away sorted us a late check out. Location wise is not the best and is located a long walk and down a steep hill but if you're holiday is to stay within the confines of the accommodation then it is great but if you're looking to explore a little more then I wouldn't recommend. Free bus to the beach which gets very busy but is an option. We ended up hiring a car. Nice hotel, good food and would return but some staff need to improve customer service.

Alex Briggs

We have just spent 10 days at Dunas Mirador. The hotel itself has been absolutely fantastic, Our 4 year old son really Loved the pools and all the entertainment staff were absolutely fantastic, especially Eli, Francisco and Corina! Bar staff were fantastic and special thanks to Alejandro! the rooms were clean however the Details of which rooms have air conditioning could be a bit more prominent on the jet 2 website that we booked with, we did manage to get a mobile one though for an additional cost but this was well worth it! All in all I would definitely come back again. Thank you team Dunas!

Gerald Jones

Family holiday here on the all inclusive pack was lovely. the hotel is clean and has all the amenities one could expect. the food is always very good, and all hotel staff were helpful and welcoming. there were lots of fun activities for the kids and family friendly activities. if you aren't bothered about a slightly longer trip to the beach then this hotel is an excellent choice

Herman van Gemert

We spent 5 days at the Dunas Mirador for a short vacation with old friends. The experience was overall mostly positive, there were fun activities within the hotel itself which helped compensate for the location which is not terrible, however the highway runs alongside which is a bit noisy. the entertainment staff were fantastic and friendly and the hotel staff were professional and helpful. the food was lovely and the rooms were perfectly liveable and clean. If you are on a budget for an all inclusive this is a good choice.

Diana Tonenchuk

We stayed for a week at the Mogan Princess & Beach Club hotel in Gran Canaria for a holiday. We came to celebrate my husband's birthday, which took place during our stay. Unfortunately, we didn’t even receive a simple “happy birthday” from the hotel. There is a huge difference in how the staff treats Spanish tourists compared to tourists from other countries. They practically kiss the Spanish guests’ feet, while others are treated with rudeness and disrespect—from the reception staff to the restaurant employees. The room service was terrible! Our bed linens were only changed on the fifth day after we complained at reception—and this is supposed to be a 4-star hotel! Throughout the whole stay, the bed linen was changed completely just once. The second time, they only replaced one pillowcase and the top sheet, which had holes in it. The pool wasn’t cleaned even once during our stay, and the small tables near the sun loungers were never wiped down. As for the restaurant, the only positive thing is the view from the window. The staff clearly have no idea about cleanliness or hygiene. Once, a wine glass was broken, and the waitress wiped the floor with napkins and then wiped the table with the same ones! The staff reserve the best tables for their friends, acquaintances, or simply for Spanish guests. Reception staff are unprofessional—some don’t even speak English, and some just ignore you when you approach with a question. During our entire stay, only two staff members were at least somewhat polite and helpful: the young woman who checked us in and a young man in a suit (unfortunately, we didn’t catch their names). But the worst of all was Claudia—every time I came to the reception desk, she simply ignored me. The only positives of the hotel are the beautiful views and the tasty, although repetitive, food. Everything else needs serious improvement. It’s hard to believe they have a 4-star rating! The animation program was terrible. One evening, a young female entertainer came up to my husband, snatched the cap off his head (which had his sunglasses on it), and started dancing in front of him. She nearly broke his expensive sunglasses!

Diane H

We arrived at almost midnight and were welcomed by a very friendly man called Roberto who explained everything to us and then directed us to a cold buffet as knew we must be tired and hungry . Our small room was quite dated but very clean. It was supplied with toiletries and a welcome bottle of wine which I thought was a nice touch. House-keeping arrive every morning to change sheets, towels and clean the bathroom. There was also much-needed air-con, a fridge, tv and hairdryer with ample wardrobe and drawer space plus lots of coat hangers. The view are utterly amazing from every room. They each have a balcony with seating and a table to enjoy the spectacular sea views. Around this all-inclusive site there’s 3 swimming pools in an absolutley beautiful setting. There’s seating areas with classy, leather furniture placed at every imaginable point where you can sit and enjoy the whole beautiful ambiance of the place. It’s spacious to move around. Lots of stairs but lifts are available. The pools are placed at different levels and the adult infinity pool area is just something else. There’s a few snack bars which are well stocked with toasties, hamburgers, salads, hotdogs , salad and cake and ice cream . Coffee and drinks too, all served by a very efficient and friendly lady. She does her job so well and the place is immaculate. There’s also another snack bar at the larger pool . There’s water Zumba activities and keep fit here every day. A full program including children’s activities and nightly entertainment. The main restaurant runs so well. The food choice is wide and really tasty, fresh and kept refilled by diligent staff. Your table is cleared immediately. All-inclusive is amazing . You won’t be disappointed!! The location is not for the faint-hearted . The hotel is placed at the top of a steep hill. There’s very little parking near to the hotel but a free carpark at the bottom of the hill which is about a 15 min walk away. I wouldn’t recommend parking on yellow lines nearer to the hotel as there are regular police patrols giving out tickets. We actually got one on the first morning but ce la vie. Our fault!! Very friendly parking attendant who was very sympathetic but it was out of his hands. There was nevertheless a regular fee bus to the nearby beach with another free snack bar if you’re all inclusive - very handy. The free bus also takes you to and from the nearby Mogan village, which is very picturesque. All in all a quiet and relaxing resort in a most serene setting. We enjoy walking, so kept fit walking up and down the hotel steps . There are many - but lifts are available. We also enjoyed the walk to the beach and back. The staff are second to none . I can honestly say everyone we met from the reception staff, the dining room staff and management , the snack bar staff, room maids and carpark attendant … were all .. not only amazing at their jobs but went out of their way their way to make your holiday special. Very friendly with some lovely personalities but all were always very courteous, polite and hard-working to make everything the best it can be. It really does make a difference . Wouldn’t hesitate in recommending this beautiful place and we’ll definitely be back .

Devon Granger

Fantastic!! Fantastic food choices… loving the pizza. Amazing views, friendly and welcoming staff. Bars everywhere, lovely quiet adults pools, lovely cocktails, filling snacks. Slept well, firm beds. Good air con. Cleaners are good. Wherever you go there’s an incredible view. Yes there are stairs a lot of them as it’s on a mountain and that’s clearly obvious in the photos before booking but we arent lazy and was good to walk all the food off so not complaining.

Daria Blahut

We had a fantastic stay! The hotel is clean and the staff are extremely friendly and helpful — truly a highlight of our trip. The food was a big surprise in the best way: everything was delicious and fresh, which is rare for a large all-inclusive resort. There was a great variety of fresh fruit and different kinds of fish, all freshly prepared! The views are beautiful and very relaxing, pools are great!The rooms are on the smaller side, but they’re clean and well-maintained, which was perfectly fine for us. Overall, considering the price, this hotel offers incredible value. Big shout-out to the amazing staff — they really make the difference!

Èva Kovács

We really like Princess Hotels, and we were not disappointed this time either. Beautiful surroundings, wonderful location. Kind, smiling staff. Clean rooms, delicious, varied fresh food and drinks. The hotel's own bus takes you to the beach several times a day, and once a day to Mogán. An added bonus was that upon arrival we received information translated into our own language. Thank you very much for everything, we had unforgettable experiences and a lot of relaxation! See you again Princess!