Gran Canaria All Inclusive Deals

Freya Manning

Really enjoyed staying here! We had a nice view of the sea and found that there was lots to do in the nearby area. Shopping centre is near by with food shops and bars. The room was good, nice and clean and they had a bottle of water in the fridge for us. Also had bodywashes and shampoo samples in the bathroom. Cleaners came by daily to check if we needed towels, toilet paper or the room cleaning. Everyone was really nice so enjoyed it. At the pool, everyone reserves loungers with towels even though you are asked not to. There are 2 pools so plenty of space for everyone. They have an on site supermarket with water, sweets bread, sandwich food, toiletries ect. The bar was ok however we ate out most nights as just found it better in the local bars. Staff were really nice especially the bar workers by the smaller pool.

Rachel Perry

Booked all-inclusive for a week. It was clean and tidy. The staff were all great. The food was good, with a mix of kids basics and more adult meals. There were two pools, one a little quieter. It was close to two beaches. But walk down and get a taxi back because the hills are very steep.

Ellie Seddon

Always return to this hotel when visiting Gran Canaria. The views are absolutely stunning, and for the price, it's everything you need. We stay self-catering, so we can not comment on the food. They could just do with switching the music up around the pool, some days they would play the same song 6 times over and sometimes twice in a row 😂 other than that, lovely hotel with the best views of Puerto Rico!

Marcin Jurkiewicz

The rooms were okay. The bed didn’t come with a proper duvet instead it came with a blanket. The king bed was actually 2 normal sized beds and the wooden planks behind it were falling down once I moved the bed. CONSTANT loud vacuuming at 8 am. And there were spiders on the wall. If you wanted to watch the tv you had to pay for it same with WiFi, so it isn’t that inclusive. It took us along time to book a room since they only had rooms with ‘one king sized bed’ so my dad and my sister had to sleep in a different place. But other than that it’s decent

Chris Taylor

Colina Mar - birthday holiday! Everyone was ok. Hotel lovely slightly dated but what what we paid for. Food was good but eat out at times. All inclusive drinks were standard. Good holiday over all. I was surprised the hotel didn’t do anything for mine and my friends birthday even a little card or bottle wine. Weather was lovely. Location was good. Enjoyed the walks down to the marina and shops and taxi back defo didn’t walk back up that hill ha x

M W

The hotel was located in a nice area close to the center and the beach. We loved the choice of food in the restaurant, and even though I'm a vegetarian I had plenty of things to chose from. We were welcomed and treated very nicely by the reception staff and the housekeeping ladies. The only thing to mention is that we could not sleep well as the beds were very hard. Also the bathroom needs to be renovated. However, the room was big and clean and we had a great view of the sea.

Lyndsey Watson

Location of this hotel is great (very quiet but not too far from beach and bars etc) over the road from a large open space where they hold a weekly market We had a ground floor room with private patio and access straight onto the pool Rooms are really spacious and clean with separate living room which had a small fridge to keep drinks in Plenty of sunbeds so never seen any sunbed wars!! Drinks were of a decent standard most cocktails were included in the all inclusive The only negative for this hotel is the food We both found it really hard to find something breakfast lunch & dinner but overall really nice hotel and would definitely return if I came back to gran canaria

Helen Chong

we had a lovely stay at Bronze Playa. The staff are friendly and willing to help; the pool/outdoor area is lovely and spacious, with plenty of choice at the bar. Both breakfast and dinner were lovely, with plenty of choice and a different menu each evening. The rooms are a little outdated, particularly the bathrooms, and the towels provided are definitely showing their age! That said, the bed sheets were clean and comfy, and the room is lovely and spacious, with a great balcony! Overall, the hotel is great and would stay again!

Ágnes Alaitner

2024 april I spent 1 week here with my toddler. It was a nice hotel, the staff was nice and the food was great. - i stayed in double room with sea view on the 5th floor, however ,be aware that there is another hotel in front also. so my view was mainly the other hotel and sea on the right side far away and the left side a bit. But mainly i saw the other hotel. It didnt bother me much however because i didnt spend my time sitting on the balcony. But the room is facing the street so it was noisy. Im a light sleeper so wasnt ideal, but was managable. - maybe its normal, but you have to pay if you want to change room. It is 20 euro i think however i didnt change. Luggage storage is 5 euro per item. - wifi was good, but had to sign in again and again almost every day - location was good, but since its surrounded with streets, there was noise at night (mostly cars) - beach is like 5mins walk, but you have to go down quite some stairs and then back up, so its not a straight walk to the beach. Its normal in that area - stores close by

janice leembruggen

All of the staff we met were friendly and helpful. Perhaps a few more staff members would have made for a better dining room and bar service as there just wasn't t enough staff to keep on top of everything. Fruit juice and food platters would empty and weren't replenished. I found the breakfast and lunch buffet to be adequate but ate out each evening as my 15 year old is a vegetarian so the choices available were quite limited. The sun loungers were comfortable and readily available. We weren't offered pool towels and I didn't notice anywhere around the pool for picking any up but as we took our own with us this wasn't a problem. Our room didn't appear to have any accessible electrical sockets, the only place available to plug in a hairdryer or straighteners was in the shaver socket in the bathroom which worked but I don't think that it was designed to accept a converter plug. I would have expected a socket by the mirror in the bedroom but none could be found. The location of the hotel was great for us and we felt safe in the area in the evenings. The hotel supermarket is well stocked and reasonably priced. If you're looking for good value for money rather than luxury this hotel is it.

Pete Allsopp

Having read the reviews we were not expecting the quality and choice of the food to be that good. We were totally wrong. It was excellent! Plenty of choice and the food was always freshly cooked and of very good quality. The rooms were clean, a comfortable bed and a great shower. All that we want in a room which we only sleep in. We would however had liked some soap by the sink in the bathroom. The staff were very friendly and helpful. It would be nice if the solarium on the 8th floor had the floor covering renewed as it's very tatty and a trip hazard. I can understand the wind problems but some umbrellas up there would be very welcome. Overall the hotel was excellent and above our expectations. We will certainly come again.

Yolanda Arteaga Jiménez

The hotel is more than what you expect for a 3 star hotel. The staff is the best staff I have ever met in a hotel. Super nice and friendly people who will go over and beyond to help you. Very hardworking and professional. Congratulations to all the waiters in the restaurant and pool bar, you are all amazing! Location is perfect, near shops, restaurants, beach and bus stop. The hotel is very clean and it has a good family atmosphere. The animation is really good. I recommend all inclusive, it is worthy! I will come back!

Hannah Goode

Where do I even start. The hotel is disgusting and filthy, the rooms not brilliantly clean. The table in our room was hanging off our wall. Around the pool, there is green mould in and around the pool (a quick jet wash could take care of this) There's rubbish and cups all over the floor around the pool with no-one ever tidying up. The second morning the pool was shut, as someone had used it as a toilet!! The pool bar was a constant queue as it was the only bar in the entire hotel open with a broken water machine. There was a bar inside but it was closed the entire week. The hotel itself is not air conditioned, the rooms just about. The food was literally inedible. It was something I could only compare it to as utter animal slop. We were hungry most of the week and resorted to going out and buying food. The restaurant is nothing short of a public soup kitchen, its hot, again no air conditioning and very loud! When is finally came to check out day (thank the lord) we checked out at 12pm as we were told, had our hotel bands cut off and told we could only sit in the foyer (WE DON'T GET PICKED UP TILL 6.40PM!!!!!!!) We can't use the restaurant or use the bar the entire day, nowhere to charge phones told not to use the sun loungers. I'm sorry but we have paid for today too, why cant we use anything! When we arrived the first day because we were so delayed everything was again shut so we couldn't get food or a drink. This hotel has completely ruined our holiday and should be completely ashamed of promoting such a hideous place

craig

Very run of the mill, but that’s not a bad thing as the hotel as a whole is decent. Pool is good and the drinks/ice cream at the bar is nice to have. The food options though are not great as there isn’t much variation day to day with the quality of the food being edible but nothing great. The rooms get the job done but if you’re wanting a cold air conditioned room this isn’t for you as the room stays around room temperature to warm, with different rooms varying which isn’t great.

Jamie Lord

Where do I start ? The views are good. In the centre but on one side of the hotel you have an Irish bar which closes at 6 am most mornings and the noise forget sleeping. The other side of the hotel is very slightly quieter but sleeping is still difficult with the noise . The food is ok, but the other day, someone got some chicken, which was completely raw in the middle . They complained to management here and got told in the future to ask for your meat to be cooked more . How can you ask for chicken to be cooked more when it is a buffet style dinner service . The visitors from mainland Spain are very rude towards English people . Always queuing for a drink at the one bar here . This is my fourth time here but won't return. I asked to move rooms as I couldn't sleep before of the Irish bar nearby and was told it would be a 40 euro cleaning charge to move rooms after talking to the manager this was waved .

Georgia Sawyer

We had an incredible stay at H10 Costa Mogan. The staff were super friendly and made us feel very welcome. We booked the hot tub suite and we had the best room with double view of the pool and the sea. We would highly recommend this room. On top of all the amazing amenities and room that we received, I have to say that the animation team made our holiday. Dani, Gabrielle and Christian made everyday new and fun with many activities both in the pool and around the pool. They really know how to have fun and make your holiday the best. They were making us laugh day in day out, and they work very hard to ensure you are having a great time. Keep up the hard work guys, memories like we have, make your jobs all worth it. 10/10 Would definitely stay here again. Georgia & Sherry x

Brandon Jordan

**Review: Disappointing Stay at H10 Costa Morgan** I recently stayed at H10 Costa Morgan and booked a suite with a jacuzzi tub, expecting a luxurious experience. Unfortunately, it was anything but. When I arrived, the room was extremely warm and took over a full day to cool down to a comfortable temperature. When I raised this issue with the maintenance staff, particularly an employee named Miro, I was met with condescending remarks. He rudely suggested that I should have stayed in my original room instead of switching. I also booked the all-inclusive package, which was a major letdown. The food options are limited to the buffets for breakfast, lunch, and dinner, with set times and a very repetitive menu. After 10:30 PM, there are no food options available anywhere in the hotel. When I asked the reception staff for recommendations for late-night food, they were unhelpful and simply stated there was nothing available. The jacuzzi tub in my suite was another disappointment. It took two hours to warm up after turning it on, and that was only after maintenance had worked on it. For all the hassle, the hotel manager offered me a €30 pass to the beach club as compensation, but it hardly made up for the subpar experience. To add insult to injury, I booked this suite four months in advance, only to find out that on the day I arrived, the same room was €50 cheaper than what I had paid. Overall, this stay was far from the relaxing getaway I had hoped for. Save your money and pick another property—you'll be much happier elsewhere.

Michał Szpak

My wife and I spent two weeks at this hotel, in September 2024 We liked: Reception and lobby, nicely decorated, spacious. Room comfortable, although the open bathroom in the hallway is a surprising idea. Staff at reception, very polite, patient, helpful. They do what they can with what they have. The cleanliness here is impeccable. What's more, we only met one cockroach during our entire stay, and that was in the downstairs bathroom, not in the room. This is rare in the Canary Islands. The food is very decent for this type of buffet restaurant. The variety is satisfying and the quality is very good. The animation crew are young guys full of positive energy. They never managed to convince us to join in the activities, yet they tried every day with a smile. Fantastic bartender at the bar in the evening. Full of energy and smiles, despite very difficult working conditions. WiFi works surprisingly well throughout the hotel. At the pool it does not work at all instead. We did not enjoy: The hotel is old. It has not been extensively renovated but only painted white paint. Who knows, maybe the old floors will still gain some (historical) value one day. The hotel does not have 3 swimming pools. We were misled by this information. There is one pool available to the general public. The second and third belong to the second part of the complex, which is a building with private flats. Hotel guests have no access to them. The pergolas and lounge beds shown on the website around the shallow pool (paddling pool) are also not available without paying an additional fee of €30 per person per day. NOWHERE in the offer is this specified. The hotel does not have a car park. There are parking meters on the street. The hotel building is connected to the building where the private flats are. Everything that happens in the apartment building can be seen and heard in the pool area of the hotel. Each flat owner can do renovations when they want and how they want. During our stay for a week we could hear a lot of noise of tiles being tiled and walls being demolished. The fantastic animation team tried to drown out this noise with loud music at the pool, which was the opposite effect. No chance of relaxing in such a noisy place. The rooms have very poor noise insulating windows. Performances with loud music outside make it impossible to sleep or even watch TV comfortably until 22:30 local time, which is 23:30 CET. Entrances to the rooms are arranged from a corridor open to the outside in the form of a balcony, which is adjacent to a rock wall. Between the building and the rock is a boiler room with large units whose operation can be clearly heard in the room at night. The hotel is dramatically short of bartenders and waiters. Those that are there do not always know the word ‘lemon’ in English. In the bar in the evening there is one brave bartender who has to serve a hundred customers and clean the bar and tables. Directly in front of the hotel building is a rocky, very neglected beach. It takes 2 minutes to walk to the actual beach, but there are not even toilets there.

J S (Coconut Milk Run)

Good food but very bad location. Mold in the rooms, die to bad ventilation and open bath design. Hotel is split in 2 halfs. One the h10 is renovated (some time ago) the other is very old and converted in a cheap apartment complex

Angie Flory

I wanted a quite vacation but we’ve got more🥰 lovely people everywhere: receptionist was so kind explaining and helping us so much, waiters and cooks was professional and the room cleaning was perfect every day.🎉 during our vacation was my husband birthday and we found a champagne 🍾 ….was such a special surprise for us🥳…thank you for everything and i hope to see you next year ❤️

Joseph “Joe” Proud

Love this place. Been here 3+years. Rooms are gorgeous, after going through a renovation. Great selection of food for breakfast, lunch and dinner and if you go all inclusive....drinks all day....sat by the pool, sun shining, friendly staff, like-minded holidaymakers. Highly recommended

etheriel66

We are a couple but I booked a Deluxe apartment for 3 people in order to have a separate bedroom. We get a one-room apartment with 3 beds and the kitchen in the room. The apartment is on the highway side so very noisy, I don't sleep well at night. A friend booked the same hotel for him alone, he got an apartment with a separate bedroom, in a quiet location. It's incomprehensible. We asked to change apartment. EDIT. After a week and repeated requests, we were finally able to change apartments by paying an extra €30. The new apartment was much better but it was a waste of time, energy and money that ruined part of the vacation.

Bradley morton

The hotel is low budget and you get what you pay for, in need of some TLC and renovating but it's a nice building and the views from top are amazing. Our room was alright but again bog standard. Shops are nearby and lots of places to eat and the swimming pool was decent. The beach isn't far away and the bus station isn't neither to get around to different places! Overall an average place and nice staff..

Andrew Bland

Having read some of the reviews of this hotel prior to going, I thought it was just people being picky...WRONG..I should have listened..arrived here after 9pm so no food or snacks available..ok..was asked for a €20 euro deposit for towels, not beach or pool towels, but for the room, ! we went to our room which looked nothing like any photo’s we’d seen, it looked like it had been burgled.!! Plaster was peeling off in the bathroom, it didn’t look the most hygienic place, also the towels..looked like they belonged n a dog groomers...a couple of plates and tiny mugs in the ‘kitchenette’, we had to go and buy a kettle the following morning too, other small niggling problems with the room too. We asked the following morning for a room change, not a problem but had to wait till following day. Made do with next room purely for the view and it was cleaner, had to pay for tv’s in rooms too, €1 euro an hour..I’ve been all over the world and never expected to do that there... Food., breakfast is the ‘best’ meal of the day, lunch and dinner,. even if you get to the buffet first you’re lucky if it’s lukewarm, we went AI..total waste as we spent evenings eating out at extra cost to us, bar service was ok, unless you were unfortunate enough to be served by Roberto, total personality bypass, unless you happened to be female, one step away from getting the drinks thrown at you, even other staff complained about him while we were there... To be honest we couldn’t fault any staff other than him, reception staff were always helpful., but to be honest.... This place,...FIND SOMEWHERE ELSE , and it’s not 2 star, it goes by keys..

Richard Smith

After reading all the negative reviews we went with an open mind to find out for ourselves. We arrived around 8.30pm for 10 nights, and check in was easy. The reception staff were all very helpful and polite. There was a €20 deposit for the room refunded on departure. We were in room 910 which hasn't been refurbished yet but we had a sea view and the room is huge, cleaned well by the army of cleaners when it was our turn. Yes, the room does need a refurb, like cock-eyed sockets, stiff front door, the odd cracked tiles. The TV has a coin meter on it but we never used it as we had a radio when sat on the balcony. BUT, you have to remember this hotel doesn't sell itself as anything but a 2 star hotel and it was clean and everything worked as it should. The food was average to very good. In our opinion the breakfast was good, having bacon every 2 days I think it was, but english sausages and an array of other foods to choose from. The lunches beat the tea time food hands down. For lunch there was steak and chips one day for example and we tried to make a point of going for lunch when we were there. Ice cream was always available with 3 or 4 flavours on offer. The tea time selection wasn't brilliant but we always found something to eat and never went hungry. I believe this to be because a lot of people tend to go out for a meal etc on an evening due to there being no entertainment on. Bars and restaurants were nearby so only a short walk away. The bus station is 5 minutes walk away and we highly recommend using them as they are cheap as chips. The pool area was great, as we would walk out on a morning when we returned there was always sunbeds to be had. It is a great sun trap. The bar is close to the pool so not far to go for refreshments and all the barmen and women work tirelessly to keep everyone happy. In summary if you want 5 star don't book, but if you want a great value all inclusive holiday in a budget hotel that makes a great base to explore the island then this is for you, yes there are niggles, but it is an older hotel. The staff in this hotel will in my opinion bend over backwards for the guests. Just treat them as you expect to be treated. The whole experience was great for me and my wife and we will definitely be returning.

Angie MARTIN

We are on our final day of a two week holiday and would like to say what a lovely time we've had. The rooms are clean and adequate and the food on the whole is nice. The entertainment the second week we felt was better than the first but that personal choice. The staff are all friendly and accommodating. I would like to make a special mention for Colleen on the entertainment team . She if friendly , chatty and made us feel welcome throughout our stay. We would definitely recommend this hotel for anyone wanting a care free stay with everything you could need. Thanks guys we'll be back 😎

Thomas Howe

Absolutely brilliant all inclusive hotel. + Room tidying is incredible and the staff do a good job cleaning every day + Room air conditioning is good and keeps it cool. + Pool is clean and plenty of sun beds so no need to wake up early to reserve beds + Food is well cooked and for me was a nice variety and of high quality. If you want to or have to avoid ultra processed or junk foods you can easily avoid them here. The meat and vegetables choices are very good. + Staff are incredibly friendly and are very good at their jobs. This includes the entertainment, reception, bar, kitchen and waiting staff. - Our only drawback is the choice of entertainment was not the best. We thoroughly enjoyed the Diva Fever and Boney M performances but the other entertainment was not as good as we have had elsewhere. Otherwise we strongly recommend the hotel for its value, location and quality.

Rosie Panter

Had a very pleasant stay here with friends recently. Thought the hotel was great value for money: it had clean rooms with comfortable beds; there was a good range of options for meals in the all-inclusive buffet and the dishes were regularly replenished. As an anxious person in social situations, I very much liked the self-service soft drinks, wine and beer for all-inclusive guests too! My favourite thing about this hotel though was the daytime aqua and stretch classes run by fitness instructor Colleen. She is charismatic and really knows her stuff. No two classes are the same. The aqua was a proper workout (you can definitely feel you've done it afterwards!) and the stretch class leaves you feeling taller. Colleen pays close attention to your form and helps you improve, tailoring the classes to those in attendance. I wish I could do them every week!

Tracey Middleton

Couldn't fault this hotel. Friendly staff, great location for everything. Didn't have any problems getting a sunbed. Pool area was clean, had water coolers around the hotel with separate splash pool for children as well as an adult area beside the jacuzzi. We were bed and breakfast and we found plenty of choice and the surfaces & tables were kept clean and staff were always restocking food. Room was ample size for two adults, plenty of storage and wardrobe space, balcony was a good size with airer on and beds, and pillows were mega comfortable. Maid was in everyday cleaning and changed towels if needed. Didn't stay in hotel at night time so can't comment on the entertainment but what we did see was people seemed to be having fun when we walked past the outside area. We will be booking again for next year

Amanda Hogg

Excellent family hotel in a great location. There are plenty of sunbeds every day at any time. Staff are friendly and helpful and work so hard. The food is fabulous even for the fussiest of eaters, although I was only a bed and bed basis. Breakfast was plentiful. Absolutely nothing to complain about.

Estefany Mata

We just wanted to share our experience at this lovely place where we stayed for our mini moon after our wedding. The staff here is exceptionally friendly and welcoming, making us feel comfortable throughout our stay. For the first time, we decided to go all inclusive, and it was a delightful experience. They offer a wide variety of options for breakfast, lunch, and dinner, with a daily specialty dish. Each evening brings something fun to anticipate, along with unlimited drinks. While we personally prefer exploring local restaurants and bars, we found the all-inclusive option great value for money. We do look forward to returning soon to continue exploring the island. Felix comes also with the best of the package, I miss him lots, the whole team is amazing with this little boy. Thank you for looking after him 🥰 Many thanks for your warmth and hospitality.

R Pearson

There are better hotels. Head waiter could do with some lessons in politeness. The deputy manager is again not the best person in the hotel. It pains me to leave a review like this, but the list of issues we had at this hotel is a long one. The food was good, but that's about the only thing good about this hotel. Oh, and the concierge . Top man helped us with our suitcases up the many steps.

Sandra Ward

I had a lovely relaxing holiday at your hotel. I found all your staff exceptionally helpful and attentive. The restaurant was excellent also the pool eating area. Again exceptional attentive staff. Only niggle was all menus accessed by phone app. I would rather have had a written menu on display. Overall an excellent hotel and would certainly recommend. Thank you for a fantastic holiday.

Gerard van Meurs

Adjustment ... 2 days after arrival we got the requested rooms. Better late than never, so many thanks to the reception of Neptuno to follow up to our complaint. From now on we can fully enjoy our holidays in this fine hotel. Staff and waiters are very friendly, food is excellent and rooms are cleaned propere. So next year we come back again ... only hope than to have our requested rooms available at day of arrival.

David Ashton

As always my stay was very enjoyable! The staff, from cleaning and gardening staff, to the dining room staff, were amazing. I will of course return! *One small point, re your booking arrangements for December. I have wanted to return for the Christmas Season and have found that you have changed your booking policy to not allow single bookings for a double room in December/ That's a shame!

Matt Hew

I recently stayed at the hotel for 4 nights, and overall, I am satisfied with my stay. The hotel provides a pleasant atmosphere, and the staff were helpful and polite. The biggest highlight of my stay was the food – a huge variety of dishes that were not only diverse but also absolutely delicious. The breakfasts and dinners served at the hotel were particularly exceptional and of the highest quality. Unfortunately, there were a few small inconveniences that affected my comfort. The room lacked an iron, which was quite frustrating, especially for a longer stay. Additionally, the bathtub in the bathroom didn’t have a plug, which made it impossible to use properly. What surprised me the most was the lack of an adapter for British plugs. The hotel had adapters for American to British plugs, which were useless for the socket in the wall and are European.This basic amenity could easily be improved and would definitely enhance the overall comfort of the stay. In conclusion, despite a few details that need attention, the overall experience was positive, mainly due to the excellent food and the friendliness of the staff.

rachel

The rooms where good, the house keepers where super lovely and our rooms where super tidy. Great views from the balcony. 3 pools! The hotel is at fantastic location 10/20 minutes from the beach,entertainment ans restaurants too!. We did not enjoy the entertainment so we went out most of the time and could find more fun outside the hotel. Unfortunately there are cockroaches in the hotel bring your own spray as we they do not appreciate you calling reception about this matter ! All in all my family made the most of our time at the hotel and we really did enjoy ourselves

ariana novi

Beverley park was a beautiful discover. I booked a sea view room and we had a room with a sea view but you need it to go to the corner to see it, so I complained at the reception and Lucretia was so nice she change our room. The food is nice, you can find everything, the cleannes is very high, they are very attentive and the animation's (activity workers) will make your stay more enjoyable and funny. I suggest this hotel and in a future we will come back.

leon leon

The staff was amazing, very helpful and friendly! Animation team was very good, concerts and shows every night. The buffet was good and had a large variety of different dishes. The rooms are cleaned everyday and the cleaning staff was very friendly too. The hotel is ideally located, close proximity to the beach and a nice walk to restaurants and shops. Pools were very clean and lifeguards were very nice. The lady at the shop in the lobby was very sweet. Car rental service in the lobby. We had a beautiful view on the ocean. Would recommend and would definitely come back!

Adri van den Wittenboer

We booked a single room for our 18-year-old daughter and two rooms with a connecting door for us and our 14-year-old son. Stayed for 7 nights AI-based. Friendly staff. Rooms were ok; not luxurious, but comfortable beds. Food is also ok; lots of choice. Beverage are ok as well. Nice pools. Friendly staff. For the price we paid an excellent choice. Please note: free parking spaces are extremely hard to find. Ended up using paid parking spaces.

Lucie Fuller

Located at top of puerto rico 5 min walk to Europa centre. Rooms are clean and well maintained. Reception staff not so friendly. Went self catering and only 5 min walk to supermarket. Pool kept clean and areas well maintained. Recommend amadores beach very clean and sea beautiful. Walk down and get s taxi back. Very steep walk down! Not for elderly

Katie Watson

Staff were lovely on arrival and even helped us with booking local tours. Rooms were cleaned every day. Pool area is a little small however we rarely used it anyways as went down to the beach instead. We were self catering which I’m so glad as there is many restaurants in walking distance and supermarkets. Great wee place for a few nights away. Cannot complain at all!

Melly B

Avoid this place! Save your money!! No wifi in the rooms and they forget to tell you about this so you have to spend your holiday without internet connection, also no daily room cleaning, no towel changing or anything. We paid for all inclusive, yet you can barely eat or have anything (they watch your every minute and check how much you eat). The staff is extremely rude, especially at the restaurant!! Even the housekeeper looks at you like you’re nothing. Not mentioning they barely serve enough food for everyone (and the hotel is packed), their cocktails are horrible, they give you some terrible mixture from a cocktail “machine” and call it a drink. If you want to drink something else, forget it since they don’t even understand the basic drink names (yet alone English words). We booked a 12 day holiday here and already in the first day we were thinking about leaving this place for good. Never again!

Erin Donaldson

We have just got home from a week here . The hotel is up at the top of a hill but the Europa centre is a two min walk . Also taxis down to the main town or beach will cost no more than 6 euro. We enjoyed the peace and quiet of being up away from the main town. Staff were approachable and friendly . The hotel room itself was basic with one bedroom and a pull out sofa bed for the kids . Our bed wasn’t all that comfortable but ok for a week. We really liked having two balconies as when the sun moved from one we got it on the other . Room was clean and although we were all inclusive it had kitchen area which was so handy. No WiFi or aircon in the rooms but we used mobile data and there was a fan provided ( room was only for sleeping! Holidays aren’t for spending in the room). They have two small pools which were fine as we liked being out and about . We were all inclusive and despite reading reviews about the food, my fussy daughter managed to eat a wide variety at meal times (we did eat elsewhere on certain nights but not lots. Wide range of drinks available also with wine, soft and coffee self service. Overall we had a lovely break and would come back ,

Saul Dita

It's not worth coming here, the pool is very small and the rooms are terrible, the cleanliness leaves much to be desired, the hot water doesn't work for more than 2 minutes, the entrance door doesn't lock, the internet doesn't work and not to mention the staff who don't it's a friendly (especially the lady at the reception). It doesn't even deserve 2 stars

Steph P

Fab views, we stayed in a superior one bedroom apartment. Place is like a maze! Not for people who have trouble walking or in wheelchairs as its mostly steps. Bar only has one person serving at a time so ques were long. Food was a shock, so wouldn't recommend all inclusive. Some rooms don't come with air-conditioning so check that out before u go. Our group had 4 rooms. Pool was spacious, kids pool was drained on day two. The private pool upstairs was nice and chill.

Mario Ovi

Room was clean and tide up. Service where ok , friendly staff always around looking for you. The animation team juandeegor they did a great job, lots of activities and entertainment for all ages. Baby disco was great fun for the little one also the disco music after it. They were the best of all hotel! They can Improve the food.

Andy Green

Lots to write about here. We booked this resort, all inclusive, at very short notice, and then read some of the awful reviews and therefore arrived with some trepidation. However, we had a wonderful holiday. The staff were all really helpful and caring, our apartment was cleaned EVERY day, the food was great and there was always something different to eat at every meal. Our only moan was that the aircon in our apartment (an extra) was pretty close to useless. We will definitely be going back

Toni ATM

We stayed for 7 nights - with 2 young children (toddlers) and 2 grandparents. 1 room was located on the bottom floor, and the others a couple from the bottom. Lift was broken the whole stay, had to walk up and down hundreds of stairs which is hard work with toddlers and grandparents!! Kept saying it’s getting fixed tomorrow, tomorrow came and it was tomorrow again. No air con, only a (dirty) fan provided. Tried to get an extra one even asked to pay and they refused Kids pool on our last day had next to no water in it, very dangerous for children / toddlers who were jumping in and hurting themselves due to low level water. Pool area prior to the last day was relatively okay, for a 2/3 * hotel. Few fights and arguments at the pool - with lifeguards and guests (all infront of children). Only allowed one room key per room to save electricity. Would never stay with young children or grandparents - as is not good value for money. Staff not very welcoming on reception, quite rude and disrespectful. Breakfast hall staff were better but felt like the best out of a bad bunch. Hotel needs FULL renovation , photos are all photoshopped or were taken over 10 years ago. Would AVOID at all costs!! The view was onto decent thing about the whole hotel

Frida Hanke

We loved The staff at The hotel especially juandeegor! He was very great with the activities, we loved the water disco and the Kareoke night!!! In general the stay has been perfect and the staff is very welcoming.

Ash Rated

Me and my partner stayed here for 10 nights and loved it here! We plan on returning next year! The room we stayed in didn't have air con but we survived and the bed was two singles out together but it wasn't too bad. The views from our balcony were amazing though! We had all inclusive food and drink and it was so worth it, the food was well cooked and freshly topped up regularly. The drinks were all self service, including the alcohol!

Abbey Smith

went on a seven day all inclusive holiday with my parents, little brother and partner in August 2024 and I was one of the best holidays we have ever been on. This hotel was absolutely amazing. Before going I saw some not so great reviews and my experience proved them review wrong. The buffet was always fully stocked with all foods during the meal times and there were many options to choose for especially for my partner who is a very picky eater. Between meals you have a snack bar which is also set up buffet style. The view from both pools and rooms was absolutely beautiful. The bar was all self service when all inclusive so no need to wait in long lines when wanting a drink. The rooms were very clean and comfortable and were cleaned regularly, unless asked otherwise. The staff were very respectful when you didn’t want them to go into the room and still offered clean towels and to take the bins out for you. Overall our experience as a family was absolutely amazing and we will definitely be returning.

Mrs_Stead 00

We've stayed here for a week and I can honestly say we've had a lovely time. Rooms are clean and towels changed every day apart from 2 days which we were told about. Bed linen was charged mid week, which was nice as it was so hot! No air conditioning but we had 2 good ceiling fans and they are midway installing air con. Food was average but a good choice each day for breakfast and dinner. All staff are pleasant and friendly especially the waiters, who were constantly tidying and making sure we were ok. All in all a pleasing stay! 😁 We were informed before our holiday that they were having building work done but we didn't hear anything and it didn't affect our stay at all.

Helen Dyson

Our experience with Altamar was horrendous. We arrived 22:30 and were told there was no room for us due to construction. We were never informed about this before arrival. They put us in their sister hotel, where the breakfast was cold and the grapes were mouldy. We paid extra for a sea view, which the other hotel didn’t have. We had to spend hours trying to get back into the other hotel. When we finally got back, the air conditioning didn’t work, the hair dryer didn’t work, the TV didn’t work. We chose a self catering apartment, no washing up liquid or a sponge was provided. We were woken every morning between 7:30 and 8:00 with building work. Didn’t get a relaxed lie in once while we were away. The cleaners came around at 8:30 one morning, knocking on the window three times and peeping in the bedroom window - very inappropriate. We were never given anything to say ‘do not disturb’. Took 3 days to receive any sort of an apology, and at that we had to go looking for it. We were ‘compensated’ with free breakfast. Very poor customer service skills from the manager. Spoke to us badly and argued with everything we said. Save your well earned and go elsewhere, plenty more beautiful hotels on the island.

Daniel Readman

I went to this hotel with my family and it is one of the best places I have ever stayed it, the location is lovely and I love the way that the hotel is build as the views are lovely too. One of my favourite parts of the hotel are the balcony’s as they are massive and always gets sun. The entertainment is brilliant as they have stuff on for all ages which we all enjoyed. The food is good and it has wasn’t too busy. For us we managed to get a sun bed everyday which wasn’t a struggle, There is a lot of steps in this hotel but there is a lift for anyone who needs to use it, the lift can be busy but it wasn’t a problem for us. The Europa centre is only about a 5 minute walk from the hotel if you fancy going out for a meal which we did some nights and it was great as they have shops there aswell. Overall I would definitely go again and I would recommend this hotelto anyone considering going to Gran Canaria.

Andrew

Rooms are excellent, the food is good with a lot of different options every night. The facilities are clean and well maintained. Housekeeping are very friendly and thorough. Reception staff are always friendly and happy to help. The beach is just a short free bus ride away which was really convenient. Some of the staff in the pool bar and main restaurant let the place down, particularly the pool bar. They enforce a limit of 2 drinks per person, which doesn't really work when you're a group of 7 including children. When another person from our group went to get some of the remaining drinks they treated them with disdain as well. This rule was enforced even during quiet periods when we were the only people sat in the bar area. The rule didn't exist 2 years ago when some of our group visited. We had a young baby in our group and one night asked if we could sit in a quieter area of the restaurant. This was to allow the baby to keep sleeping, a member of staff in the restaurant said "I don't care if the baby is sleeping you can't sit there" and proceeded to just say "Not my problem" loudly and repeatedly. The area we asked to sit in wasn't reserved or part of the adult only area and other groups were using tables in that area at the time.

Chris Kerswell

We visited this summer with our two boys (5 and 9). Everyone had a fantastic time and would love to return. The food was good quality and a great selection. All the staff were really friendly and helpful. The kids especially loved the Animation team and our youngest took a special liking to Bea. Thank you so much to Bea for your time and effort to ensure every interaction was a great experience for them!

Oliver Jenkinson

we stayed at this place recently for just a week and it was an amazing experience, the staff were excellent, and the food was decent. A big shout out to one of the entertainment staff named teddy who further helped me be able to enjoy my time, he was very funny and encouraged me to join in the activities they had planned, on the whole i would highly recommend.

Evie McColl

Perfect resort for a family holiday, would definitely stay again. This place is massive but never felt crowded or a lack of privacy on your terrace. Good sized, CLEAN, modern furnished villas. Incredibly helpful and friendly staff. Great selection of pools and spaces to lounge with different atmospheres. Large selection of food at breakfast and evening. The grounds are beautiful, well maintained and SO CLEAN. 4* as my 5yo has a dairy allergy and I was disappointed as the only alternatives they provided was milks but no allergy information on the cereals provided. No vegan cheese, desserts or ice cream available. A shame when her brother had a mountain of treats to choose from at each meal. The pizza chef kindly made us pizza without cheese but sourcing vegan cheese and ice cream would have been nice.

Laura Challingsworth

Beautiful resort, great location close to the beach and dunes. Villa was perfect, modern and clean with air con and fridge, very spacious. Free WiFi and parking. We had 3 villas right next to each other as we were on a family holiday and it was lovely. We had all inclusive - all the food was good and fresh, but by the end of the week the selection was getting a bit boring . The individual deserts were amazing. 99% of the staff were great, kind and very welcoming. The only problem we had was two staff members at the pool bar (a male and female both older 50/60 years old), they were so rude to us throughout our stay and clearly had a dislike for serving English guests - it's a shame they let the resort and other great staff down, all guests should be treated with the same respect and customer services regardless of where they are from in the world, this was our only negative experience during our stay (I have had a look through these reviews and seen other guests have said the same thing). Apart from this we would stay again.

M L

The hotel grounds are truly beautiful, with plenty of comfortable lounging options for relaxation. The service is excellent, and the staff is very friendly, speaking several languages – it makes you feel welcome right away. There are many activities available, like a great pool and evening program, bike rentals, and a spa, which makes the stay varied and family-friendly. The food is fine, served as a buffet – everything is good, but nothing exceptional. However, the vegan options could be more extensive, or a dedicated veggie section would be appreciated. The rooms are mostly clean, but if you look closely, you might find something to nitpick. A major downside is that the safe costs extra – this should be included in a hotel of this category. If you’re a fan of good coffee or espresso, it’s better to avoid it in-house. Overall, we had a lovely time and would happily come back.

Luke Mcgill

This hotel is very good, staff are brilliant and the location of the rooms looking towards the sea and the entertainment is incredible. I think this is a perfect hotel for a family and couples. The location is a bit out of the way, not too bad if you’re looking for a quieter holiday. There is a local shopping centre with a few restaurants and the beach isn’t too much of a walk. The lovely reception will happily order a taxi that will arrive in about a few minutes we have never waited more than five minutes. Would definitely recommend. You probably need to buy a lot of taxis depending on what type of holiday you’re looking for. The food is okay, we were only on the breakfast board, the only thing I would improve on in the area is adding hash browns. Would definitely recommend for the price. Also entertainment at night is fabulous, always have great singers on til late. The hotel itself is gorgeous and always very well cleaned, will make sure we share this with our friends and family.

sarah parsons

Good location and nice hotel but the food and coffee is awful. The hotel is very tidy and rooms/pool area are very clean. Although a little noisy, not people but the bingo/aquafit soundtrack. The spa is gorgeous and really recommend a visit. The biggest let down is the food. If you like flavour id recommend eating out. They sold us half board on check in but it’s really not worth it and I wish we hadn’t bothered. It’s also not very good for vegans or vegetarians.

R E

Worst Reception ever! Rooms booked not available, since they just downgraded two family rooms to two double rooms (for 10 persons!). Proposed remedy was jamming 3 additional beds into each double room. After discussing 2h with the impolite staff, 2 additional double rooms became magically available...for which we should be charged extra. After additional discussions previous payments was accepted. Ridiculous! You're being taken for a fool here. (Last but least: Rooms with 'wonderful view and not properly cleaned. Found hair of the previous guests in the bath. A nightmare!)

Laura Russell

I booked this hotel for my first solo trip away as I have an extremely hectic busy life and I just needed life to stop and reset. I booked for 2 weeks half board and it was an amazing hotel. Beautiful interior and great lay out!! The cleanliness is 100%. the rooms are cleaned every day with fresh bedding, fresh towels everyday and a few bottles of water are put in the room free of charge daily. Rooms were spacious and clean with a spacious balcony (table and chairs) , amazing view (I got a sea view room on 4th floor), there’s a TV, couch, fridge, plenty of wardrobe space and a really nice modern bathroom! You could choose if you wanted the maid to come in daily leaving a sign on the door! The pool area was clean, I read reviews before going of people saying they had trouble getting sun loungers but being on my own I never had an issue with that! The spa is amazing (have to pay extra) I had a few treatments and used the indoor spa pool a few times to relax. All the staff were amazing and friendly!! I’d say for a solo traveller or for your first holiday alone this hotel is perfect! Everything is so close together and it feels like a safe environment. My balcony was just a perfect view so I could watch the nightly entertainment from there if I wanted to if I didn’t feel like coming down to the main area. The roof top bar was beautiful the staff were really friendly and the food was delicious! (have to pay extra to use the pool up there in the day if you want to sunbathe up there) The waiting staff for meals were amazing and quick to serve you and clear any plates/glasses away they were always on the ball. My favourite waiter there was Araceli Perez very warm and welcoming and beautiful and always served with a smile! She gave me a sense of comfort with me having my first solo holiday so I’d like to say thank you to her for that!! Best waiter there and great at her job!! The only downsides I find in the hotel and this was more of a flaw is sometimes being asked what my room number was for drinks orders without any proof of my card. ( I always preferred to pay there and then or scan my room card as I was half board) this concerned me a little as anybody could say a random room and add on drinks to somebody’s bill. They need to ensure a room key is present every time and prove your room number, also being a solo traveller I didn’t feel comfortable saying my room number out loud. That’s the only flaw I found and this was more in the day time around the pool bars as dinner waiters always scanned your card so that was fine! The beach and a shopping centre were only a short walk away, hotel called you taxis if you needed them. You got given a towel for your sun lounger, food was great! It was the perfect environment for a chilled relaxing holiday and I came back feeling brand new! Overall amazing first solo holiday experience and I loved it that much I’ve booked to come back next September already for another break. amazing hotel! Would recommend Laura :)

Robert Alexandru Giukin

We've (couple) had a great experience at Barcelo Margaritas. Hotel - big rooms, nice view over the pools, big balcony. Some people would say that the location is not ideal; there is a 20 min walk to the beach, which we enjoyed every day after breakfast and lunch. The hotel offers a bus ride, but the 20 min walk to the beach is perfect after having food, and the way to the beach is beautiful enough to be enjoyed every day. Food - the food can get boring, but it is of good quality. There is definitely something for everyone. There was chicken, pork, and a variety of different seafood everyday. There is pizza, and lots of side dishes to choose from. Lots of dessert options too and fresh delicious fruits. The hotel staff is helpful. There is a gym; it's not the best equipped gym, but it is enough for a couple of workouts during your vacation - you can definitely get your workout program done if you get creative. Entertainment - lots of activities around the pool during the day - we went for a really fun yoga on water the 2nd day of the vacation which was extremely challenging and funny. There are different types of shows during the evening which are running till ~11pm. Nothing to complain about this hotel

Angela D

Incredible hotel. Extremely clean and the staff were amazing. Really friendly, lots of activities to take part in during the day for both adults and children. The food was faultless. Lots of variety, from pizza, chips to paella, shellfish, beef ribs. Large selection of bread, cheeses, and desserts every day too. No rush for a sunbed in the mornings, always plenty and there's a choice of 2 pools, 1 being quieter than the other. The entertainment in the evening was good but not much for English guests. However, the Yumbo centre is only a 10 minute walk from the hotel if you want more of a party atmosphere.

Aoife D

The staff are a highlight of this hotel. Specifically the bartenders are so friendly and are ready to laugh alongside with you. WiFi was steady throughout stay and there was no activities that were unavailable due to service issues. I do believe all inclusive is the best option for this holiday as the area , specifically for family holidays, isn’t as expansive in terms of activity. Without a car, it would be difficult to find family oriented days out but that did not heavily impact my stay. Overall, very good hotel that holds up to its photos.

Stephen Rotherham

We stayed at the Margaritas for a couples holiday, overall the rooms and hotel in general was furnished to a good standard although some of the communal halls needed a bit of a renovation to bring the standard up to the rest of the hotel. We went for the all inclusive package, the onsite restaurant had a wide variety of food available with a different menu each day, and there was always plenty available - the only downside is that not all of the dishes and sauces have labels to tell you what it is. Where I feel the hotel let it's self down honestly was the staff, reception were really rude and blunt; for example I proposed to my partner during the holiday, our friends decided to try and suprise us by ordering a bottle of champagne to our room for when we returned, reception bluntly told them "no", so instead they went to a local shop and bought a bottle themselves and asked if a member of staff could put it in our room for them with some glasses, they again were told "no", so again they went to a local store and bought to wine glasses for us and presented us with the bottle and glasses when we returned to the hotel. I'd like to say it was a one off, but the level of rudeness by reception and -some- bar staff really took the shine off the hotel for us.

malcolm hutchinson

We stayed at the Royal Level adults only Barcelo Margaritas hotel which is next door to their family hotel in Gran Canaria - Playa del ingles. Upon arrival we were greeted by a wonderful gentleman who was very polite and professional, throughout our stay the entire team within the hotel were fabulous and very professional, from reception, cleaners, waiting staff, chef's, bar staff, management everyone within the Royal Level Hotel are brilliant. Food was good there's plenty there for everyone, drinks selection was good. Rooms are nice and clean, changed daily if you put your tab out so fresh towels there every day, the pool was good We never had to rush down for beds, we turned up at 11.50am one morning and still had a good choice of beds so that was nice. Entertainment was available every night at the hotel, great bar staff again plenty of seats and tables but would try to get to the entertainment around 7.45pm to 8pm to get a table. If you're after relaxation and just want to chill then you won't find better than the Royal Level adults only Barcelo Margaritas Hotel

Wang Yu Phua

Had smoked salmon which wasn't placed on ice/ chilled. Not sure how long it was out in the open. I had diarrhoea after that.  Dinners were generally hit and miss. Breakfasts are bad. There's no plain yogurt. Most food served were processed and low-quality. Mouldy orange was served. There was a night where the bbq pork was undercooked. There wasn't enough light for the cook to check his meat while bbq-ing outside. One of my travel companions has life-threatening food allergies. I spoke to a waitress (who speaks english and doesnt wear a nametag. Not tatiana, eli nor Sara) on 2nd November and asked if they could label the food that has for example nuts. She said no. And that I should just look and ask. I mean, it gets tiring to ask for food ingredients for every meal in one's life, no? I'm disappointed in the lack of service and concern for the hotel's guest. Our rooms look very basic and rustic. Not sure why this resort is 4 stars. Rooms 150, 149, 148 are facing a road. I was awakened at 4plus am by traffic. At night, we could hear music from a club nearby and music from the resort's poolside. There was no air-conditioner in the bedroom so it was hot and stuffy. Not sure why they put the AC in the living room . Everything was run-down. WiFi was spotty. No internet at the pool. Basically used data almost the entire stay. Receptionist on 30th October (after breakfast slot) was rude. Male Receptionist on 4th November late afternoon was friendly. Lifeguards were busy using his/ her phone/ doing puzzles. Guy at egg station doesn't speak English. Housekeeping doesn't clean glasses and all dishes. But neither dishwashing detergent nor sponges were provided. I wonder how we are supposed to clean them. There was a requirement of 4 kids before the staff would 'open' The kids club and look after the kids. I saw a cockroach in my room. Good: 1. there were activities for kids at the al fresco area during dinner. There are peacocks in the compound. 2. Kids get all-inclusive automatically (the receptionist on 29th oct late afternoon session didnt inform us though. We found out later through other guests.) 3. Everyone kinda knows everyone. So if you have kids, they won't go missing. 4. Free buses to the beaches though the frequencies were limited. Overall, I probably wouldn't return to this resort. But if I do, it'd be because of Juan (the entertainment staff) because he puts his heart and soul into customer service and really tries to please everyone. Juan remembers a family that stayed in the resort 2 months ago. German entertainment staff also remembers names of guests.

Matthew Swain

Pool was large, uncrowded and had enough sunbeds for us all and rooms and grounds nice (look out for the peacocks strutting their stuff) but let down by poor food offering - bland and repetitive and be warned half board does not entitle you to water so must buy unless you want to die of dehydration. Our son (8) was given an all exclusive bracelet though, so he was able to get drinks at no extra cost. The the german concierge was friendly and went the extra mile and the young spaniard in charge of kids activities was great. Not close to beach but supermarket and restaurants within 5 minutes walk. More like 3 star than the 4 claimed. We had a nice time but won't be returning. Highlight of our trip was dolphin search cruise, we saw lots right next to boat and staff on boat rescued a turtle trapped in fishing line which made my day.

Rick Giesberts

Lovely hotel. The check in is at the hotel across the road. Here you will get a card with which you can get access to the enclosed miraflor suits. There are a 8-9 peacocks wondering around, which our kid loved. Parking is a bit tricky, as there is no parking space. You have to park on the road, where available

Paul Tuddenham

Lovely bungalow. We deliberately booked one with a separate bedroom. We were lucky, our little patio had sun from mid morning right through to almost sunset though not all have this as they are mainly built in blocks of four. Dining was just over the road in Hotel Rondo with a huge selection of very very good food.

Desmond Palmer

This isn't a 4 star hotel no way 3 star minimum I presume Covid-19 has caught up with the lack of up keep bit run down in area's that said we had a lovely stay very quite plus lots of space friendly staff, bungalows are great if you have young children, food was OK of you go all inclusive you won't like the wine (sorry) we eat out quite a bit. Would we return yeah if I wanted another cheap week away in Feb.

Christopher Barry

Staff are lovely, room is very modern with good bathroom. We were in the adults only section which had loads of beds and it's own pool. The only downside is that the food in the evening is not great, loads of stews made with cheap meat, not a big selection of different mains, quite disappointing for a 4 star hotel.

liv B

AMAZING HOTEL! We stayed here for 8 days and we was absolutely shocked at how good this hotel was, from the staff, the service, the food was 10/10. The staff are lovely and kind. We arrived very late in the night and they had packed us a bag full of food and water which is a very kind gesture. We stayed in the adults only bit and it was so peaceful just what we wanted. The rooms were brilliant and modern. They have a massive range of food which by surprise was very tasty, I’ve never been to an all inclusive were the food is that good you go up for seconds haha. The only cons of this hotel are that it is far away from everything else so we hired a car to get around. The only little thing was that the cups were quite small when getting a drink (all inclusive) and other times we got a big cup not too sure why. But all in all we was made to feel very welcome and enjoyed our stay. Thank you

T Foulk

We spent a week here in October and loved it. The rooms are modern, clean and well equiped. We loved the layout of the hotel and you have easy access to everything. The staff were absolutely brilliant - always friendly and helpful. The pool is beautiful, set in the middle with palm trees and plenty of well kept sun loungers all round. The restaurant and food were excellent, always fresh and always a huge variety of options. We found the location particularly good. You're at the end of a quiet one-way street and are surrounded by green well kept golf courses. You feel safe and private which is great for kids and you can still walk to the beach in 40 mins.

David Taylor

Was an amazing location and had plenty of time to relax. We went all-inclusive and just relaxed by the pool most of the time. They did have a free bus drop-off and pickup service. If you do want to travel out, be aware tho that the pickup times were quite late, so we returned to the hotel by taxi. The food was great, and the service was top-notch. All staff friendly and no bad experiences I stayed in the 18, only private area, but next time, I think the general area would be fine, I didn't use the private area pool or sunbathing area. The bar and restaurant are closer to the general pool, so I spent most of my time there. Even though the general area was busy, most were sunbathing, so there was ample room in the pool to cool down and swim. The entertainment was diverse and interesting, from pilates to aqua aerobics and electric violin playing today's hits and singers after your evening meal there was plenty to keep you occupied. The only negative I can say is that the shower temperature fluctuated so much that you had to time when to wash your hair or step back as to avoid burning. This was manageable, and I expect it's hard to supply a steady temperate to rooms as scattered as they are in this hotel. I will most likely visit again in the future. Thanks for the memorable time :)

John Sheehan

The service is excellent and I should name Salah at reception for his help in arranging football tickets, car hire and taxis along with the other bits and pieces which make a holiday relaxing. Yudi in the pool bar is also a star! Due to a booking error by our tour operator we had expected to be allowed to stay in the adult only area of the complex with our 16 year old son. The hotel could not accommodate us there but Alejandro, the hotel manager did a fantastic job finding us a suite of equivalent quality in another quiet part of the hotel. This was perfect for our needs. The beds and bathroom facilities were excellent. Very good wi-fi too. The pool area is very clean, with plenty of available sun loungers, and it is well attended by staff. The pool bar is well stocked and staffed although the house beer is better quality than the house wine. The restaurant is comfortable with a nice outside area but the food is lacking flavour - perhaps this is normal for a large scale buffet. The entertainment is slightly intrusive during the day, but the poolside saxophonist and violinist were both fantastic. In the evening, we were serenaded by singers of varying quality, all of whom put their heart and soul into their performances. We heard versions of ‘Valerie’ on four consecutive nights. Overall, this was the relaxing holiday we wanted and paid for, despite the stress caused by the tour operator on our arrival.

Mark Dodd

Room 474 I recently had the pleasure of staying at Abora Catarina by Lopesan Hotel and I can confidently say that it exceeded all of my expectations in every way possible. Originally, we were in a room on the front near the roundabout, which was just too loud for our 2 girls. The hotel reception team didn't hesitate to move us to the back of the property next to the tranquil pond below. Location: The hotel is perfectly situated, offering great views. Room: I stayed in the family room, and it was simply spectacular. The room was spacious, impeccably clean, and beautifully decorated The bed comfortable and the view from the balcony was great, especially at sunset. Service: The service is what truly sets it apart. Every staff member I encountered was genuinely friendly, professional, and eager to go above and beyond to ensure my stay was perfect. They were incredibly attentive without being intrusive, anticipating my needs before I even had to ask. It felt like staying with friends who happened to run a five-star hotel. Dining: The food here is absolutely divine and always had a great selection to chose from. Facilities & Amenities: Whether you're lounging by the pool or indulging in a treatment at the spa, or exploring the nearby attractions, there's something for everyone and the fitness center was well-equipped for those wanting to keep up with their workout routines. Amazing stay, thank you

Anthony Moran

We had a lovely time staying in room 308. The view from the balcony was fantastic. The rooms are spacious and well kept being cleaned daily. Nothing was too much trouble for the staff who were all very friendly and helpful. The entertainment team made sure there was always something to do and the shows were awesome. The facilities are great and the hotel is only a short walk to the beach!! The only downside is the pools are a little too cold. But overall we had a fantastic time and are already planning out next visit.

Wojciech Kauczor

Room number 371. At the beginning we were sad because we’d got the room with the street view. But it turned out to be great. Less noise, nice view for a living city and for the sunshine over the ocean. Tasty food, a lot of place to chill, everyday you can take a free bus to the beach. The staff very helpful. There could be at least one Polish channel in the television but that’s not such a problem. When the light bulb in the bathroom burned out, I didn't even have to report it to get it fixed. Would recommend.

David Parkes

We stayed here for a week in room 245, the staff have been amazing, the food has been fantastic, there’s been so much for the kids to do, plenty of good quality sun beds and umbrellas to choose from and absolutely NO ONE reserves sun beds, so you can wake up at a reasonable hour, go for breakfast with your family and there’s always somewhere to sit around the pool!!! Food selection has been fantastic, kids have really enjoyed eating here, and the range of all inclusive drinks is good. The kids pool is very relaxed and the kids are actually allowed to go crazy rather than being too regimented, but you still feel very safe under the constant supervision of life guards, I’d 100% come get again!!! The animation team really take care of the little ones and child participation in the evening has been second to none, they’re always allowed on stage during the kids disco and to meet characters etc and that’s really made my two feel very included.

Martin Budd

Stayed in 465. The hotel is spotless and the staff very friendly and helpful. Food is outstanding. Positively the best buffet for choice and quality I've ever had. Accessibility for disabled is excellent to all areas and one pool has a disabled lift into the water. Two small notes. Door to service area on our floor sticks open and as it accesses a stairway, it is a fire hazard. Also the two small steps into the lift area could use a hand rail

Z C S

Mum and I went on holiday here 11-18 October 2024 3 star hotel. Staff polite friendly and helpful Rooms needed air conditioning not just a unit which was very noisy only pool view get the units. Or you can pay 5 euro a day for it. Pool bar was great serves food and you can have any drinks after 11pm you pay shuts at 12am. Entertainment was wonderful in evening and in day also entertainment was great for all. Buffet food in dinning room A lot to chose from sometime it is cold but what do expect when it's a heated unit. Chefs keep checking to replace food quickly Tables get cleaned also quickly

Ste Wilson

My partner and I have just returned from a delightful week-long holiday. The hotel was exceptionally clean, and while the rooms were basic, they met our expectations for the price. The pool area was well-maintained and tidy, with the only minor issue being the inconsiderate behavior of some guests who monopolized sunbeds for extended periods and not using them. We would appreciate it if measures could and should be taken to address this issue in the future. The bar staff was exceptionally friendly and accommodating, and the food hall offered a wide variety of fresh food options, catering even to individuals with particular dietary preferences. This was my second visit to the hotel, and I would highly recommend it and consider returning for a third time in the future.

Jayson Carroll

We are currently on our 5th night. From the very start at check in (we were 3 hours early and they still checked us straight into our room) the holiday has been amazing. Nearly every single drink at the bar is included in the all inclusive, the food selection and quality is amazing for an all inclusive. Our room while it only has a ceiling fan was cool enough to sleep in if you keep the patio doors open and curtains closed 24/7 this is with 29c days. Information given at reception on bus times, prices and what buses to catch and where to change for a trip to the aquarium was so helpful. Lovely pool and getting a deck chair isn't difficult at the end of Sept/beginning of Oct. Most staff speak great English. We will definitely be back!

Bob Bobby

Great Family Holiday... Until the Midlife Crisis Convention Rolled In” We’ve been enjoying a brilliant stay at the Mirador Maspalomas — the kind of hotel where you’d expect relaxation, family fun, and a genuinely welcoming atmosphere. Everything was spotless, the staff couldn’t have been friendlier, and the family entertainment kept us all smiling. But then... cue the Harley Davidson Biker Convention. Two days ago, a fleet of middle-aged bikers rolled in, seemingly fuelled by midlife crises and a mission to commandeer the hotel. Since then, the peaceful family vibe has been hijacked. The bar and entertainment areas are no longer spaces for families to unwind but rather look like the set of a budget biker film. Trying to find a free table? Forget it! The bikers have claimed them all, camping out for hours like they’re defending sacred territory. The behaviour? Rude would be an understatement. Bar staff are treated with utter disregard, and the waft of cigarette smoke seems to have become their calling card. What was shaping up to be a 5-star family holiday has been overshadowed by leather jackets and an apparent disdain for anyone who didn’t arrive on two wheels. Mirador Maspalomas was a real gem — but it’s hard to recommend it without a warning: check if there’s an impending invasion of leather and egos before booking! Update 1:15am. We now have a bunch of them fighting in the hotel. So much for a good night's sleep. Disgraceful.

Chloe susannah

This hotel was amazing!! The staff were all friendly and helpful. Management are really good. Everyone is always smiling, when I wasn’t feeling well they got me ice water and gave me some advice. The food is amazing!! Top compliments to the chefs and especially head chef! The on site shop is good for essentials and little treats like chocolate and gifts to take home even have towels and inflatables for the pools. The pools are really clean the entertainment is fun just such a lovely place and I will defiantly be coming back to this hotel!!

callum belk-sumpton

Had a great week as a couple. Very clean and very comfortable, stylish hotel. Great apartment and the staff were very friendly and polite. The restaurant serving Breakfast, lunch and dinner buffet style was fantastic throughout a week stay with many variety of dishes from different cultures. Unfortunately our room had no Air conditioning unit & two single mattresses for the first night but after a complaint at reception it was swiftly fixed. One let down was the shower door unfortunately didn’t close so after every shower the floor was slippery. All three pools were lovely and all heated up by the sun. Towels changed each day and one big grey towel came in handy using the sun loungers. Having the all inclusive golden wrist band allowed us free drinks and food at the beach, pool and snack bars. The hotel is on a cliff face and every room faces the sea. All in all a great holiday destination.

Agata Siwak-Michańcio

Spacious rooms with beautiful views, clean, but could use some renovation. Delicious food, wide range of options every day. Nice place for big groups. The hotel provides rides to the beach multiple times a day, plus a ride to the port once a day. The bar at the beach is included in All Inclusive. The only downside is that the staff did not follow our suggestions about the bed setup and a welcome gift for newly weds.

Allan Drew

It’s a nice resort However on site shop inadequate does not supply fresh milk. You are not given milk for your room so if like me you like a morning coffee when you wake you can’t have it unless you drink it black. Unlike other resorts they do not offer free bottled water either unlike other resorts you have to pay for water although you’ve paid all inclusive does not apply to water. They have a vending machine where water cost €1.75. All entertainment is in Spanish or Portuguese they do not cater for English speaking people So unless you speak these languages You can’t enjoy the entertainment during the day or evening shows. The pool side fitness is also in Spanish So we can’t enjoy that either. The food however isn’t to bad at all it’s pretty good it’s what you’d expect from an all inclusive

Łukasz Ch

We had an amazing 7 days stay in the hotel. We've booked the hotel a few months in advance for a very good price! The receptionist Roberto made our stay even better! He is a professional and kind man with a lot of charisma. He was the first person we spoke to, and throughout the stay, he was extremely friendly, talkative, and welcoming! Please do not listen to the stupid reviews about broken lifts and lots of walking. The lifts work everyday you just need to press the button hard sometimes to call the lift. Also, yes, the hotel is on a cliff, and it takes around 15 mins to walk up from the bottom, but I have a simple solution: get in shape. The food was really nice every day and there was a lot of variety. Overall, we had an amazing stay, and I would definitely recommend it to everyone and come back again, hopefully soon!

Andrius

Friendly staff, delicious food, and drinks, but the worst part is if you're having a rental car, there's a tiny parking lot beside the hotel. During the evenings, all places are occupied, so you have to park your car away from the hotel within 15-20min of walk. Hotel can offer to you underground parking witch's cost to you extra 20€/day.