Russ
Friendly and polite staff. Good sized room with everything you’d expect. Two great pool areas with plenty of sunbeds. Hotel is located in a quiet little area with not much to do. But has a free train/bus ride that takes you on a 20 minute ride around the surrounding area. Food is ok but not amazing. Would go again in the future. 😎
Barbara
The rooms were spacious and clean. We asked for more bedding and it was delivered quickly.
Slight confusion over the swimming pools but we always found vacant sunbeds.
We made good use of our plunge pool,which although not huge was perfect for cooling down.
We bought water for our room but plenty was available in the restaurant and reception.
The snack room was relaxing and cool. I would have liked hot water as well as a coffee machine.
Food was varied and good.
Staff all friendly and spoke very good English.
Some evening entertainment but we wanted a quiet break.
I think there was plenty going on during the day if required.
Hopefully we will return
Khrystyna Teniakova
The hotel is not far from the airport. The room is clean, but the balcony does not allow smoking as well as the value is only for adults. The staff is friendly. What I really advise to do is to change the cooks, since the food is not tasty at all. It was a mistake to take all inclusive. Also, please put water in the rooms every day, it is not very good to wake up in the middle of the night and want to drink, while running down to pour yourself some water. At least put it for those who have all inclusive. I think even in 4-star hotels it is included. Those who wrote that the food is tasty, apparently they have never eaten tasty food or do not know how to cook it. There are two large swimming pools on the territory, which is very good. Hotel for young people a bit boring , since there is almost no entertainment there. But for the older generation it will be great, very quiet. I give the room 5 stars, the service too, but the food 2 stars!
Brenda Genero
A truly fantastic experience, I would definitely come back again.
The hotel is located in a small village at the Southern tip of the island, there isn’t much around (although more than enough with a couple of supermarkets and bars/restaurants). However, the hotel provides everything you need! The pool and beach areas are fantastic, as is the food (we had a half board, so breakfast and dinner). There are quite a few activities which are free to join, as well as a spa which is included in the price (except for treatments such as massages).
The rooms are lovely and the variety and quality of food available (buffet style) is impressive. The service is also excellent, everybody at the hotel as well as the beach club goes out of their way to help with whatever might come up. Shout outs to Carmen at the restaurant, Carolina at the front desk, and Lia at the spa - but there are many names I can’t remember.
My only suggestion would be to supply the rooms with bottled water daily (not just upon arrival) so that guests don’t have to go all the way to the front desk for a glass of drinking water.
Art Jannicelli
Not up to Hyatt standards. Poor redemption, does not honor suite reservation, underwhelming food & service.
Arrived at 8pm, was told the suite I reserved was unavailable. They offered massage and sun bed at the pool in compensation. Had to agree it was a holiday weekend and there was little Availability any place else.
Paid for the all-inclusive, was given a wrist band. Multiple times was asked by employees to confirm status ... Package does not include bottled drinks from the bar to take to the room. Room fridge was lightly stocked and never refilled, despite room being serviced each day there.
Buffet food quality was 2 star, it was bland, they frequently ran out of things, service was very slow to provide drinks.
Alcohol menu was very limited despite all-inclusive.
You can hear the waves crashing from the ocean view rooms, but only with the door open. Patio's have light at night you cannot turn off so you can't leave your shades open to see the ocean. There is no beach here, if you want to dive or lounge by the pool this might be an okay hotel.
Shower water pressure was good. The rest of the room was okay.
My suggestion if you want to stay here, choose the cheapest room possible, do not opt for the food/drink packages and do not use points.