My BookingHR Coordinator Mat Cover - Chester
Location: Ellesmere Port, Chester
Full Time
Destination2 Ltd and HolidayGems Ltd are part of Travcorp Holdings Ltd and are two of the most innovative and progressive online tour operators in the UK, selling holidays nationwide to a variety of long and short-haul destinations.
Our inspirational business has grown from strength to strength in both financial terms and passenger carryings. Last year, we surpassed the £134 million sales mark, resulting in over 360,000 beds/nights. We became recognised as one of the top three producers in the UK to destinations within the UAE and of the top four to the Maldives. With our new cruise brand launched plus new destination openings in the year, we are continuing to strive for business growth and success.
The knowledge within our business is impressive and drives our results year after year, resulting in winning business industry awards such as the “2023 Outstanding Fast-Growth Business”, “Top Growth Business Partner” and the “CEO of the Year” awards.
The business has also embarked on its ESG (Environmental, Social, Governance) journey to understand and measure its impact on society and the environment, as well as how transparent and accountable it is. Our ESG journey demonstrates our commitment to continuous improvement of our processes and managing emerging risks to ensure long-term business success and implementing new social strategies for our people. We believe that keeping our team happy contributes to our business success.
Our customers book dreams and it’s our job to ensure we turn those dreams into reality. It doesn’t matter at what point in your career you are with us, which department you work for or where you are based, every team member plays their own crucial part in achieving our Belief “Everyone Deserves a Little Luxury”.
We have strong values that drive our ambition of becoming one of the largest tour operator groups in the UK travel sector and are looking for people who will be excited to help drive business growth. If you are entrepreneurial in spirit, creative in your thinking, and always ready to go the extra mile then we want you onboard.
We are looking for an HR Coordinator to support the HR Manager in providing an efficient, professional, and proactive HR Service across the business to managers and employees. Successful applicants must demonstrate that they have a keen interest in HR and are willing to spend time developing themselves. You must have a strong administrative background, be able to work diligently at pace, be highly organised and be flexible in your approach to meet the demands of a very varied generalist HR role.
Please note: This role involves comprehensive training and development, including daily support to managers and employees across the business. Therefore, you must be able to work full time (37.5 hours Monday to Friday) and be based in the Chester Office.
- Supporting the HR Manager in providing a proficient administrative HR service across the organisation.
- Manage the HR administration inbox, responding promptly to manager and employee HR queries in line with employment legislation/law.
- Maintaining and updating employee electronic records.
- Assist with the onboarding of new starters, including issuing new starter paperwork, obtaining references, conducting credit and DBS checks, and administering employee benefits.
- Co-ordinate processes for employee changes to contracts adhering to payroll deadlines.
- Assist with the processing of leavers, issuing confirmation of resignation letters, liaising with other departments to ensure deactivation is completed, replying and processing reference requests.
- Liaising with payroll, managers, and employees to ensure seamless processes.
- Oversee the recruitment process/administration, including posting job adverts, creating job descriptions, using various media channels, allocation of CVs, liaising with applicants, agencies, and managers, and keeping all records updated.
- Ensure sickness absence records are up to date and return-to-work interviews completed.
- Coordinating the probation review process for all new starters.
- Preparing reports and presentation slides for senior management to meet deadlines.
- Creating HR News Articles and HR notifications for the Company intranet.
- Prioritise and action own workload to meet internal and external deadlines.
- Work with various in-house systems, computer programmes, Google documents, and other websites.
- To assist the HR Officer in the smooth running of the HR department.
- Undertake ad hoc duties/projects as and when required.
- Attend and assist with HR meetings as and when required.
Please note the above-mentioned duties are not exhaustive as this is a generalist HR role to support the HR Manager.
- Fulfil any critical/crisis support as directed by Manager
- Actioning significant and non-significant changes to flight schedules and working with our airline partners to find and confirm the best suitable alternatives for our customers at the best price to maximise profitability
- Discussing the different options with the customers to ensure they are happy to continue with their holiday arrangements and administering all changes on the booking system
- A basic understanding of HR policies and procedures.
- Ability to grasp an understanding of basic Employment Law and Legislation quickly.
- Previous administration experience.
- Previous HR/Recruitment experience.
- Ability to manage a diverse range of duties at one time.
- Ability to organise, prioritise, and manage own workload efficiently to meet deadlines.
- Ability to work diligently at pace.
- Highly trustworthy and confidential.
- Confident individual with the ability to work independently.
- Excellent communication skills, both written and verbal.
- Confident in liaising with key internal and external stakeholders to resolve queries/issues effectively.
- High level of accuracy and attention to detail.
- Experience in using an HRIS system.
- A good working knowledge of computer basics such as Microsoft Word, Outlook, Excel, SharePoint, and using web browsers.
- A highly flexible and adaptable approach to work with the ability to switch between a variety of tasks.
This is a full-time, fixed-term maternity cover for up to 12 months, a position where you will be required to work 37.5 hours per week and is office-based.
- Competitive salary
- Company Pension Scheme
- 22 days holiday rising 1 day per year (up to 25)
- Enhanced Pension
- Enhanced Maternity & Paternity
- Learning & Development Funding
- Friendly working atmosphere
- Company social events
- Life Insurance
- Health & Wellbeing Hub (including EAP)
- Partner Exclusive Concessions
- Staff Travel Discounts
- Employee Discounts Platform
- Eye Care eVouchers
- Long Service Awards
- Lots more perks!
To apply please send your CV and covering letter to recruitment@holidaygems.co.uk