RetiredTraveller65
Spent a lovely few days here. The hotel was clean, quiet, and well maintained. Check-in was smooth, the room was comfortable, and breakfast had a good variety — we especially enjoyed the churros.
The staff were friendly and helpful throughout. I’d like to briefly highlight Maria, who provided excellent service during our stay — very polite and attentive.
All in all, a very pleasant experience. Would be happy to return if I’m ever in the area again.
Catarina Santos
It’s a 3 star at best. I’m starting to see that Spanish 4 star hotels are really equivalent to 3 star hotels elsewhere. The quality of the food wasn’t great and as a vegetarian little to no options. I wouldn’t recommend this place, if I ever come back to Benidorm I’d rather pay more and have a better experience elsewhere
David Sugarman
It's just average, not a 4 star experience. The room and the breakfast buffet were fine. Building work meant a trek outside the hotel to find the gym - half the equipment wouldn't work. Swimming pool couldn't be used without changing in the room - building work.
Location good, just on the edge of the old town.
Would not go again and probably avoid the hotel chain.
Lisa Carroll
I would not consider this a 4 star hotel.
Pros: Great location, so close to everything! Beach, shops & restaurants, old town. The main areas are very clean and pool area well maintained. Bar staff provide outdoor service but you must go into the bar to order first. Breakfast had a good selection. Dessert/pastries at each meal we're very nice. Extra touches in bedroom IE. Coffee machine, toothbrush, comb, shaving kit ect. Good Aircon, lots of storage space and a comfortable bed.
Cons: The pool is covered, even in25 degrees heat, it is like a sauna/greenhouse inside. The pool area only gets sun for a few hours in the afternoon.
The bedroom floors are dusty, along the skirting, our bed wasn't changed once in 4 days even though the pillows/sheets were visibly soiled & we had to use packets of tissues because the toilet roll wasnt replenised that day. The bathroom door wouldn't close fully as the lock had been broken & glued back together incorrectly.
The lunch & dinner is repetitive & catered for Spanish guests. Some things were ok, others overcooked &/or bland. Lunch was definitely far better than dinner, with fresh salads & cold meats so even fussy eaters, like my mum, could find a selection to try. You can only get (bad) coffee/tea at breakfast. I asked for coffee after dinner and was told it is only available to purchase in the bar & not the buffet. I even had to pay for the water at lunch/dinner.
The only staff members who made us feel welcome or even made an effort to smile genuinely were the 2 young bar men. 2 managers in the restaurant walked around but didn't interact with guests, then they sat and had their own lunch. On check out there was no conversation, just a thank you when I produced the keys, and then he turned away.
I have stayed in 3 star resorts with much more welcoming staff who make you want to return. This was our first time in Benidorm and I will definitely be back but we will stay somewhere else.
Linda Randell Sheehan
Loved the Hotel it was clean, friendly staff, and lifts throughout. The pool area was fabulous and service for drinks great. The actual pool was not as I liked, you had to wear swimming cap and I don't even swim. The roof was over the pool and much too hot.
My Booking
