Liene Rubīna
Disappointing Experience – Definitely Not a 5-Star Hotel
This hotel is, at best, a 2-star establishment, nowhere near the advertised 5-star rating. Our experience started off poorly and only got worse from there.
On the first day, we arrived to find no towels and no water in the room. The mini-fridge was stocked with water only once during our entire stay. At the bar, only small 0.2L cups of water were available—no proper water bottles, which was incredibly inconvenient.
Room cleanliness was a major issue. They only vacuumed but did no deep cleaning. The shower was filthy, with mold on the walls that clearly hadn’t been cleaned in ages. Our friends faced an even worse situation—dirty pillows with bodily stains on them, towels that hadn’t been replaced, and even worms in the shower. They had to repeatedly ask at reception for basics like towels, toilet paper, and shower gel as the housekeepers didn’t provide them.
The entire hotel felt unclean. The carpet near the bar smelled like vomit, and the odor lingered the entire week without anyone addressing it. The food was mediocre at best, with a limited selection, and the majority of dishes were served cold.
If something in the hotel breaks, don’t expect it to be fixed. They simply ignore it. On a positive note, the shows were decent. However, that’s about where the positives end.
The hotel was overwhelmingly full of Russian tourists, and most of the staff barely spoke English and were generally unfriendly. In the hallways, guests were expected to step aside for staff, which felt incredibly rude. The only friendly and helpful staff were the Turkish employees and the man at the hookah station. The Russian staff, in contrast, were lazy and impolite.
The beach was a disaster. It was far from "private," with broken sunbeds and trash everywhere. It felt more like a dump than a place to relax.
On the plus side, the harmony massage at the spa was excellent. Unfortunately, that was one of the few highlights of the stay. The à la carte restaurants charged extra, unlike other hotels, which felt like a rip-off.
Lastly, the rooms had terrible sound insulation—you could hear everything from the neighboring rooms. Overall, this was a highly disappointing stay. I wouldn’t recommend this hotel to anyone seeking a true 5-star experience.
Hunii András
I was scared when I read the reviews, but when I got there the welcome was very nice. The staff was nice and very helpful. The food is delicious. The drinks at the bar are very delicious, prepared with great love especially by Mehmet, Chief and Yunus. I had a great vacation, I came back here anytime!
KURDmix
WARNING!!!
You should avoid this hotel. full of ill-mannered Russians, chaos in the dining room, the pool, the beach, the bar, etc. They have never learned suck queue system.
The spirit is their drinking water.
Abuse of women is a very common sight.
Getting beaten is inevitable.
The hotel lays flat for the Russians regardless, when you complain.
This hotel is not even worth 1*.
Avoid!
Lopali .Andrew
Food is inedible, beverages are dreadful, the room reeks so much of mold i think it's a health hazard and the same room has swarms of mosquitos like it's a swamp. Beach is a bit above bad though. And the nearby mosque's whining is deafening. Best visit your hometown than spend your hard-earned money here
Enver Kirbiyik
DISGUSTING!!
I’m very disappointed from services I received very unfriendly management especially Ömer can F&O Manager (Facility Operator I believe) and Muhammed who is at reception. I booked accidentally from Anex building because I wasn’t aware it’s separate building they threaten me and they told me since I liven in foreign country I can pay extra fee and get the room in main building. I don’t have WiFi in Anex building also for breakfast lunch dinner I have to walk to main building and most dangerous part is the way connecting to main building it’s obsoletely dangerous because side walk on the main road car is passing near you about over 60mpg. In the room a lot mosquitoes and ants my parent got bitten and can’t sleep all the day I already reported but they don’t even care DON’T VISIT THIS HOTEL AT ALL!!
My Booking
