Roksana Yordanova
The food at the hotel wasn’t bad - many options and most of them tasty. However this was the only good thing about our vacation at Dion Palace.
• All 4 outside pools they had were very dirty, looking abandoned even though the hotel was fully booked.
• The hotel’s private beach was not typical for Greece at all - full with stones (big and small) and the water wasn’t clear at all (not that it was anyone’s fault!)
• The staff was polite but very very noisy especially between 2-4pm. I was there with a baby and having a nap in the room was close to impossible. The cleaners were like throwing stuff in the corridors while cleaning rooms at exactly 2 till 4pm. Very unreasonable.
• This was also the time when they were cleaning the rooms so our room could not be cleaned for days as I was trying to put the baby to sleep exactly then.
I personally believe they should be changing towels and cleaning until lunch, when people would be at the beach for example.
Overall I wouldn’t recommend going there with kids, especially if you want to use their beach.
Srdjan Seremesic
It offers different options for different guests. But it did not meet our expectations, primarily because of the services that are not at the level of such a renowned hotel. We felt uncomfortable because we had to wait 2 and a half hours to get into the room (after 11 hours of travel) because the previous guests were allowed to stay longer and when we asked them for the same treatment, they were not understanding... The food is satisfactory value for money below expectation.
Oren Pinshow
Breakfast buffet unchanged for 4 days, oily food, and stale vegetables.
Dinner buffet lacked variety, tasteless food, stale vegetables, and extra charges for water and coffee.
Room cleaning was subpar.
Swimming pools closed, indoor pool restricted for kids, and requires an appointment.
Beds too soft; adding visco did not help.
Poor room lighting.
Staff was nice.
Large rooms.
Good location
Marcel Rossi
A beautiful place, especially for families with kids between 4 and 10 years. 3 different pools and a beautiful beach. Drinks and food are served everywhere. The rooms are daily cleaned and you don't have to take care about anything.
Alex Mihalev
Where to start, ah, yes, this in no way can be a 5* hotel, it is rather 2* motel, but by the beach.
Firstly, the rooms were not ready, we waited in the lobby bar for about an hour, and the receptionist was supposedly calling us when the rooms were ready.
I went to the reception again, the girl who took my phone number even hasn't have handed it to the next shift guy, who also reacted like they didn't know of any guests are arriving, so he had to check again if the rooms were ready. Well at 4PM they were, they had to.
We had to pay 100Euro, just like that, cash, because the government, they said, something about Green New Deal. EU cares about the environment... out of the review topic.
It started with one of the rooms having AC that only blows air, but not cooling.
Went to the reception, the guy said they will send someone. I waited for over an hour and went down to the reception to ask what happened with the technician, apparently there wasn't one onsite. So the day was practically gone with an hour left for the beach. I had to ask the receptionist to find another room. He kinda checked and agreed with me. Why would I need to ask for that though? So, I would stay in a sauna, if I hadn't ask? Well, the other room didn't have much better AC, it was barely working, pathetic...
Oh, there is no elevator in that 5 star hotel, so I had to move my luggage downstairs and back upstairs, because the other room was on the left side of the lobby, so they practically have two second floors, a marvel of the modern architecture.
The very first thing you notice there, that there are AC blowers in the lobby, but all windows are opened?
What is the logic? At least in the perspective of a Green Planet and not wasting energy?
The rooms have safe switches on the balcony doors, so to stop the AC if you open the door. Well my parents' room had the switch, that didn't eventually cut the the AC power, in my room that switch was bypassed. You can see the pictures of both "options".
It seems it was a good building, that lacks in maintenance, now for over 10 years. You can see decay almost everywhere.
The hotel lacks basic cleanliness. The room furniture is mediocre and way old. While the lobby, despite being full of more expensive however tastelessly arranged modern pieces of chandeliers and cheap paintings can lead to nausea being so ungraciously pompous.
The TVs in the room are at least 15 years old and there were those curtain like thingies on the beds back boards, that look intimidatingly dirty and out of bounds.
The doors... they don't have handles from outside...Is this a thing? Saving money from that? I locked myself 3 times.
The bathroom, over all mediocre, I have never seen a bathtub faucets and drains situated like that, see the picture. Someone cut renovation expenses again, by saving from a pipe length. This 5star hotel?!
There are a few other things, but I will stop with the review here. Just to say though, the dinner included is a cheap buffet. They don't have plastic cups, but they won't allow you to take your coffee out in the regular coffee cups. Almost nobody speaks English. The "restaurant's" chairs are dirty, however they won't allow you to enter with shorts, like it's the French Riviera.
On a positive note, the people from Dion and Litochoro are very nice, welcoming people and the restaurants and the other hotels are better, this one is an exception.
I booked it trusting the platforms and was duped, the whole point was to be by the beach, well I paid for my naivete.
My Booking
