Tracey P.
If you want to stay on Disney property without the overwhelming Disney theme this is for you. Swan is gorgeous. The location between Epcot and Hollywood makes this a true gem. The rooms are currently undergoing a much needed refurbishment. There are many good food options in the area. It comes with the benefit of Disney Deluxe resort park perks. We’ve been here many times and really love staying here.
Darnnell J
Stay 80+ nights at Marriott brands although the resort fee can seem a little redundant for me the resort is immaculate, and the staff is beyond helpful. Would easily stay at this property again easy access to Epcot & Hollywood Studios by boat or skyliner. Tons of shops on property and around the property can't really see me wanting to stay anywhere else phenomenal visit. Running a property this large I could only imagine what it takes but it's very clear that the leadership is strong there and it's reflected in both the staff and the facilities. Look forward to returning in the near future
Angela Minor
We stayed here for 3 nights over spring break, and the Disney Swan hotel was not at all what we expected. The best thing about this hotel is its location and restaurant options. The rooms are absolutely disappointing. Our room smelled of urine, and they didn’t have another room to move us to until the next day. Both rooms were dirty- dust and dirt on the mirrors and light switches, hair and dirt in the corners, and hair on the walls in the shower. It was nasty. Further, the mattress felt lumpy and had a huge dent in it-so uncomfortable. The shower room was so small that you couldn’t close/open the door if on the toilet. It was not a comfortable stay at all. And the rooms are in dire need of updating. I would never stay here again- it’s more like a 2-star hotel. There are much nicer hotels to stay at in the area for a much better price, one in particular near Disney Springs that includes breakfast and light dinner with no resort fees and is CLEAN.
K
I have wanted to stay here since I saw this hotel 30 years ago. It totally lived up to all my expectations. My greeting started with Pablo and he was an absolute dream. He welcomed me and allowed me to gush over this beautiful resort. The pools are great. There are multiple hot tubs and the dolphin has Dole whip, so it doesn’t get better than that. It has great transportation to the park and Disney springs. It was clean, and the service was absolutely top-notch. I wish I could live at this resort.
ingvild teksum
We had to argue with the hotel to get room cleaned and towels changed every day(!) the hotel manager said we didn't request cleaning of our rooms every day through the booking.... First time we ever had to ask a hotel to perform this basic duty. Needless to say when you stay for ten days with kids you need cleaning in the room. Most miserable staff I have ever encountered in my life don't try to get a hello or good morning they are probably so fed up and under paid? Disney earns more and more and everyone working there hates it? This was our feeling after our holiday. Book somewhere else if you want a hotel that really want to look after you