C Afslag
Where to start?...
It was our 5th time in egypt, the first time in this hotel. And the first time we want to return to a hotel.
On arrival check-in went smooth, luggage brought to our rooms. As we arrived in the morning the room was not ready yet, so we first had some lunch.
We were family of 5 and had a family room. One word: Amazing! The room was spacious, clean, enough beds and towels and storage space. And not to forget what a view! It was great to wake up and see the sea. Safe and small fridge were in the room as well as coffee and tea facilities and a complimentary bottle of water.
There are enough pools, 4 in total, one relaxing adult only pool, one family pool, one heated pool and one 'adventure pool'. What was amazing is that there were always sunbeds available as wel as umbrellas! Towels were easy to get and to change, and always with a smile even until 6pm when the pool closed. There was a waiter going round at the pool, convenient for ordering drinks.
We used the heated pool, which was 28 degrees, the other pools were 22 degrees. Also not too much hassling by people trying to sell you excursions or massages. You can ask for a red flag at the towel station, so they won't disturb you at all.
Beach was nice, enough sunbeds available, watershoes could be a plus, water is shallow. And a nice pier to walk on.
We took our food at the beach, serviced at the table, with a good choice, portions were quite small but one can order twice. And several options were possible. There was also ice cream available till 5pm.
Drinks were good, especially the Mojito.
In the evening the food was also very nice, there was a dedicated seating area for families with kids, for disabled people, for adults and it was also possible to sit outside. Drinks could be ordered with the waiters. Again we were surprised, no fight for a seat, there were always enough seats available. For what concerned the food, buffet was great with a good level of variety and really tasty, also for the kids. And always enough. What is a plus for families with smaller kids, there is a family seating area with normal sized seats for adults and a kids table next to it, so that one can have a decent seat as an adult.
Same for breakfast, always enough seating and plenty of good options. Fresh orange juice was available for 2 euros for a large glass.
Animation team was great and friendly, although we prefer to just sit and have a chat in the evening there was always something organised. Also they were very friendly to the kids.
Checkout also went very smoothly.
We will definitely return. Thank you for the amazing holiday.
Hesham Badr
The staff are just beyond incompetent in terms of quality of service. Very disrespectful & unprofessional behaviour. During phone booking, the representative was very rude and unclear on the rooms options. I paid $900 USD for 3 nights for 2 ppl, and on the last I had to leave a bit earlier than my friend for a tour at 10 am whilst checkout time was 12 pm. As I was walking out with my bad, I informed the security that I’m not checking out yet and my friend will checkout at 12 pm. After arriving at my car, someone came running telling me that there is money unpaid and I can’t leave before paying it (this would of course be paid at checkout when my friend properly hand over the keys) anyways I go back and pay the €2 that was on the room and when I stated this is very disrespectful experience, the receptionist was even rude (honestly shocking service)
Behrnice Marnie
Spent 10 nights here. We upgraded to a junior suite which wad amazing, separate sitting area & dining room, fab sea views with panoramic windows. Buffet for breakfast/lunch/dinner. We found the lunch choices to be much better than the evening meal, but still lots to choose from if you ate the choices. The snack bar was good for lunch. The pools were great although we stayed by the heated pool throughout and found it very comfortable, coming from Scotland it wasn't cold. The staff we met were lively. Friendly and helpful.
Didn't see the animation team around the pool for the 1st 4 days, so I assumed out of season & they had finished but them seen them. It was a bit disappointing that nobody explained the going on of any daytime/evening activities or sports or pointed us to the information board, we found it by accident on the 4th night, so it's not too bad.
Spa/beauty was lovely and friendly although some staff spoke very little English, and were clearly speaking about customers in their own language which I thought was a bit rude.
The hotel was very spacious and more geared to wards dutch/German guests than english as most staff spoke Dutch.
Diving school was great, but again, more geared for Dutch/German guests. I did try scuba diving and managed 1 dive, but due to language barrier, I felt a little unsafe.
Beach was beautiful and could walk out quite far only up to your knees
Would definitely go back, although nothing outside, you're literally in the middle of nowhere. Nothing is within walking distance.
ahmed kamel
Excellent hospitality and facial smile on every one who served me or my family.
Many sorts of activities as snorkeling with amazing kinds of fish, volleyball table tennis and gym . My children were pleased with heated pool
Many sorts of tasty delicious dishes
Thanks to mr hossam in reception, Mr Mahmoud in golf cars
It was amazing vacation and we enjoyed and comeback if available sooner
Donna Genovese
We had a fabulous week at this resort at the end of March 2024. We had been upgraded to a different room without asking. Luggage got taken to our room on a little buggy. Went straight out to the restaurant as arrived at around 8pm. Found various dishes, salads, fish etc and soft drinks ,wine.
Our room was situated on the ground floor by the heated pool. We stayed around the pool most days and got served by a lovely young man called 'mohamed '. The other pools were amazing but freezing cold so it seemed most of the people in the hotel congregated around the heated one which is also the smallest lol. We managed to get 6 sunbeds in a row ,but we did go out there at 7am to do so as by 8am they were all taken.
The food was very samey. But you could always find something.
The drinks were fine, cocktails were great, especially the mojitos.
We went on a trip to luxor and the temple which was amazing but a very long day . It was well worth it. We booked through trip advisor as it was so much cheaper than going through the travel agent. You must haggle!! The local shop on site was extortionate so try take snacks with you or buy off site.
Haggle with everything, the boat trip and quads were a ridiculous price but managed to get them right down.
Overall , we had an amazing holiday. Plenty of active onside if you choose to do this.
The beach was nice enough, the sea was very shallow and you can walk out quite far. At the end of the jetty is a snorkel area where you see plenty of corals and lots of fish, octopus etc. An amazing sight!!!
WiFi was great. We had it in our room as was by the heated pool, in reception but not in the dining room areas .
I would definitely visit this hotel again and would highly recommend.