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Amina Hewings

Love this hotel, we will be coming again. Me and my husband loved our holiday and I think the hotel was a big play in this. We were amazed by the staff and facilities. It's very clean and the food is very good. You'll never get bored of the food. They had different themes for dinner every day. The staff are always polite and helpful. Entertainment was very good. Very child friendly. Indoor pool, Spa and gym available to use. Private beach. Security was very good.

Aqz A

We had a great time at this hotel and was very impressed. Our stay from start to finish the staff were very friendly and looked after us well. Value for money you cannot go wrong, they have all the amenities including a 24 hour bar, gym, sauna and steam room available. We booked 3 separate rooms which they gave us all next to each other which was a nice gesture. Rooms were very clean and everything was as it should be, rooms decorated and finished to a nice standard. They have plenty of entertainment and activities, games for adults and kids to play as well as a kids club so parents can enjoy time to themselves if wanted. A special thanks to Anil (waiter on roller skates) who was a great waiter and lovely host for us, always smiling and happy to help. The only thing I could pick on was that they should have more than 2 irons and a stand in each room or available separately for a 200 room hotel, other than this everything was perfect. Thanks again to all the staff.

Anastasiia Bodrova

I would give it a solid 4. I chose this hotel for my birthday and spent there a week. First impression was awful because reception was not welcoming whatsoever, not even a smile and yes I did expect at least a genuine happy birthday from you guys. I was working in hospitality for longer than 8 years and never seen reception staff being so nonchalant. There is only one gentleman who really genuinely tried. I was surprised by the treatment I’ve received in Spa. Angelika, bless your heart!Thank you for being so lovely all the way through our stay. Likely I wasn’t interacting with reception at all and avoided at all costs so the rest of my holiday was fabulous. We got a room facing another hotel and got really upset but then realized that only our rooms facing sunsets. Beautiful hotel and absolutely fantastic food. Guys, I can’t stress enough how happy I was everyday with the selection and those waffles on the beach took my heart. Animation team was the best I’ve seen in my life, really appreciate every day interaction and want to come back there again to see you guys! Evenings was full of beautiful show or DJ sets with fireworks. The hotel was full of people with kids but I haven’t been disturbed even once because they have been sent to the kids room or spent majority of the time on the beach and the best part is that pear can give you privacy and peace far from family’s. Overall it was really great holiday and please do go and play darts near pool, you have a great chance to meet the best people from different countries and then have a wholesome and meaningful conversations with actually very good quality beer at the bar up until five am haha Please avoid vodka and tequila in this hotel-poison… If you need atm please go out and then get straight to the main road, then turn left and walk down the road for about 5 minutes, you will see 3 different atm with good rates on the left hand side from you. defo recommend and thinking of coming back.

Hafsa Khan

Just came back from a 5 day stay at this hotel with my mum and sister. It was a very clean, grand and deluxe hotel with many amenities. CONS: - entertainment team was not good. They weren’t personable and didn’t get everyone involved in activities( I didn’t see many occurring). They need to work on getting people involved and recognising guests. - Food was too repetitive. Even on different themed nights, the food was the same. Most was tasty but breakfast was boring so thre needs to be some variety with all foods at different times of the day and the desserts. Also, the “snack time” should not be a repeat of the food that was served at dinner. PROS: - The bar service. The iced coffees, drinks and bottles at all time were amazing, especially when it’s so hot outside. Only thing I wish there was more non alcoholic cocktails. - The hotel was clean and beautiful - The security was amazing especially the man with white hair, who always used to park my car. - The rooms were always cleaned well and with great additions - All hotel staff tried to help at all times. - Good location for public transport but I would recommend taxis and cars if trvavlling to main Antalya. - Shops around hotel have good prices and are friendly. Overall, a really wonderful stay that we enjoyed and can’t wait to be back!!!

Sahir Shah

Flawless top to bottom. Greeted on arrival at 2am helped with baggage, room upgraded and food/drink available at 2am for guests who arrive late. Hotel was extremely clean, from pool lobbys, beach, sun deck, rooms. Food had SO MUCH variety more than i could count as well as desserts. Unlimited drinks all day, streetfood bar next to beach downstairs. Paradise level experience. Service from team was excellent, all very friendly prompt and so so respectful. I genuinely couldnt fault this hotel even if i tried. Ahmet needs a raise, works very hard and service is amazing- true gentlemen

Jonathan Wraight

Very fast, smooth check in met by lovely welcoming staff. Room spacious and very clean, with fridge and free safe.we were in block one with great sea and pool view. Food was very good in all the restaurants we tried, very good variety, with various meats cooked in front of you, with a different themed night throughout the week. The 2 pools we went to were brilliant, spotlessly clean. Drink was also very good, good choices, good measures. There is a token system in place for drinks which I personally think works very well, a really good idea avoiding waste cups blowing around the whole hotel keeping the hotel spotlessly clean. Staff always greeting you and with a smile on their faces, a credit to the hotel. Transfer time from the airport is a big plus too, taking around 15 minutes. I can’t recommend this hotel enough it’s really good, hope to return.

Alessia Bresci

A truly pleasant stay! The atmosphere at the Aula Atlantico Golf Resort is warm and welcoming — the perfect place to relax and unwind. The cleanliness is impeccable, with great attention to detail throughout the rooms and common areas. Almost all of the staff are friendly, attentive, and always ready to help, which really makes you feel cared for. However, there are a few things that could be improved. The food could be better, both in terms of variety and quality. Also, the schedule of the free shuttles is not very convenient, and it’s quite difficult to book both the restaurants and the shuttle service, as they are often fully booked. Despite these small inconveniences, the overall experience was very positive, and I would still recommend this resort to anyone looking for comfort, cleanliness, and a peaceful atmosphere.

Sandra Wines

Arrived at just on 10pm very warm welcome but told your next meal is breakfast, every other hotel we have stayed has laid on a cold buffet for later guests. Had a suite which was excellent and also able to use the separate lounge and dining area. Never seemed to be enough staff to cater for the size of hotel. Pool areas were good and nice to have heated pools. Evening entertainment was pretty poor so avoided. Food was a little limited and breakfast hot items usually just warm. Free bus to a couple of the other resorts was a nice option.

Bob Boissel

We arrived given a map and had to find our room. At a four star hotel you should be taken. The staff were lovely but never enough, the drink token system is rubbish it just saves on labour collecting glasses, also means no one cleans tables collects rubbish or empties ash trays. We had room upgrade to family room block D felt like totally separate hotel, very quiet no music until about five o’clock then 1960 music on loop . Toilets and showers kept very clean in public areas, hotel is a bit out of the way not much shopping locally, however a courtesy bus does go to playa Américas and los Christianas , also approx half hour walk to san blas . Entertainment in evenings is a bit dated but ok food was excellent always plenty of choice, every four star hotel I have stayed at has someone to take your cases to your room, waiter service around the pool, tables made when you eat not gathering cutlery, ashtray emptied before its falling onto table/floor , coffee cups left on tables as you don’t need tokens . So overall a bit disappointing expecting four star hotel I, but got three star,

queen Taylor

Me and my husband had a suite, it was my birthday and the staff made it look amazing. Brilliant staff such a lovely hotel. It was that good we have booked it again for next year. The only reason I gave the room a 4 star is because there was no microwave in our suite and other suites we have stayed in has had 1 . I know that’s preference. But overall it was lush and can’t wait till next year. Thanks guys for a lush birthday.

Toby Driskell

For a three star hotel, you can’t deny that they do quite well and you get what you pay for. My visit here was for 7 days and my group and I had a great time. One of the things that I was a bit disappointed by was the food. While there was quite a range of foods and drinks, I just wasn’t impressed by the quality of some of the foods. Again, nothing terrible, I managed to eat everything and I’m not a picky eater but there were certain things that were just a bit poor quality and not very tasty. The service was great! Staff were kind and helpful whenever we needed anything and actually I felt that it was very pleasant. Same goes for the entertainment in the evening and also poolside entertainment was good too. Location of the town from the hotel was a bit of a walk, about 20 minutes one way, so not awful but after a couple of days it did get quite tedious. Overall, we had a great time, food was good enough, drinks were good and rooms were great too. If you are going as friend group, I’d probs just avoid as it was heavily family orientated which we didn’t realise when booking.

Liam Spencer

We booked a week’s holiday planning to stay at this hotel but ended up leaving after just two nights. The room itself was clean and had everything you’d expect, though it was extremely dated. The walls were paper-thin and you could hear not only other guests but also the air-conditioning units humming constantly. The food was acceptable at best; standard cheap all-inclusive fare. Some of the meats didn’t look particularly appetising, so we mostly stuck to fruit and potatoes. The staff, to their credit, were friendly and tried their best to help where they could. However, none of the above was the real reason we cut our stay short. What truly ruined the experience was the behaviour of other guests and sadly, many of them were fellow Brits. As a British person myself, I was embarrassed by what I saw. From people stumbling around blind drunk at breakfast to the shocking situation of a baby being left alone in a room while the parents went out drinking, it was nothing short of disgraceful. We did manage to save the holiday by booking our last 5 nights in cala d'or which was nothing short of beautiful and significantly better atmosphere. This isn’t just about one hotel — it’s about a culture that seems to celebrate cheap excess over decency and respect. The “Brits abroad” stereotype was on full display, and it’s disheartening to see how accurate it can be. Until this attitude changes, no amount of sunshine or all-inclusive deals can make up for the shameful behaviour that gives us all a bad name and would dread to think how much worse it probably is during the peak season aswell.

Beth Howard

This hotel is lovely and as long as you are going with the expectation that you are staying in a 3* hotel and not a 5* hotel you should have a wonderful time. Pros- Clean and spacious hotel. Housekeeping are wonderful and keep rooms/communal areas clean to a high standard. Reception staff and bar staff are always happy to help and friendly. 3 different pool areas to suit everyone NO FIGHTING FOR SUN LOUNGERS, you can find one at any point in the day as people don't leave their towels on all day and only use it for an hour. Food plentiful and fresh. Room adequate for the amount of time spent in them. Cons- Any local shop is around a 20 minute walk apart from the on site shop which is rather expensive. Food can be a little repetitive. Childrens entertainment can be a little rubbish depending on which staff is doing the mini disco which is only half an hour long at 20.30 which is a little late. Unless your child is put into kids club during the day they are not included by staff on an evening. The bunk beds are not adequate for a young child to sleep on top as there is only half a bar that stops them from falling off. (My 10 YO didn't feel overly safe up there)

Vinicius De Biasio

The hotel itself is great, with nightly entertainment and comfortable rooms. The only minor downside is that the rooms are not soundproof, so you can sometimes hear noise from neighboring rooms, though this was not a big issue for us. Unfortunately, midway through our stay, both my partner and I experienced severe food poisoning from the restaurant. We had not eaten anywhere else, so we know it came from there. It was bad enough that we were both unwell for days, unable to enjoy our holiday. We travel frequently and have never experienced food poisoning like this before, which was very disappointing and had a big impact on our trip.

Archie Copley

Stay as far away from this hotel as possible! Everything about mine and my friend’s experience here was awful, start to finish. The cleanliness and hygiene standards are extremely poor, the carpets throughout the hotel lobbies and stairs are covered in stains, both the inside and outside the tables were hardly ever clean and the reusable cups aren’t cleaned properly, they’re just sprayed and rinsed, no proper cleaning or sanitation of the rims of the cups where you drink from, and the bar staff were always annoyed whenever we asked for new cups. The staff in general had an appalling attitude towards us, reception staff were blunt and not helpful, the bar staff were always annoyed whenever you asked for anything, the beach transfer driver had no regards for safety and would constantly overfill the minivan. The only shining light of the staff was the lovely woman in the hotel shop, she was always smiling and happy and would dance and joke with me and my friends whenever we entered her shop. The manager, who told us his name was GM, was the most unprofessional and rude person we encountered. He demanded us into his office, and originally only tried getting the girls of the group in the office with him and refusing to let the boys come in with them. We refused this and all went in together, where he was extremely aggressive and nasty in tone towards us and our complaints about the quality of the hotel. He was condescending and confrontational and was trying to abuse his power over us asking questions like “do you know who is the one giving the orders here? Me.” The whole conversation he was arguing with us against our complaints and not being cooperative to resolve any of them, and using it being 3 star hotel as an excuse for all the faults rather than wanting to improve our experience. He also stereotypes us from the beginning of the conversation, assuming we came for a party holiday and to be clubbing, when all we were looking for was a relaxing poolside holiday. The pool area was also disgusting, the first day we arrived the pool was taped off for “cleaning purposes” but there was no cleaning happening, it just reopened and nothing had changed about it. The food was always freezing cold, even the hot food had no warmth at all, we tried the beans, sausage, and bacon and they were all stone cold. The bread rolls were the only thing we ate after this and even they weren’t the best. We saw countless other reviews from the last month about how the food was making people ill and after visiting the hotel, we can see exactly why it made them so ill. The hotel is also full of bugs and animals, we saw a rat scurrying around the pool bar, and found silverfish, ants, earwigs, and countless other bugs and creatures in our hotel rooms. The rooms aren’t cleaned properly, they are full of stains and black mould, and feel extremely dirty to be in. I had some sort of slime come off the door and stain my finger, as well as the lights coming out of the wall, flooding bathrooms, and the no locks on the door. Everything about this place made me and my friends feel extremely unsafe and uncomfortable. This is by far the worst hotel experience I have ever encountered and I wouldn’t wish this on anyone. Definitely not a family friendly hotel and definitely not a place to ever consider staying.

Janine Vowles

Spent last week at this hotel, as a lone traveler it wasn’t the best option because of its busy location and entrance down a little alley but I’m sure if you were with someone else this would be fine. First night I got into bed and found someone else’s dirty pyjamas in the bed! so obviously the bed hadn’t been changed from previous guests which put me off straight away! This was late at night so didn’t report to reception til morning and yes they did then change the bedding but this should never of happened. Zero apologies for this from staff unfortunately. To be fair the reception staff which all seemed to be men were all very nice and friendly and helpful if asked anything about the area although only one of them knew where the bus stops were for trips out. It was a very noisy hotel but I guess that’s Benidorm maybe! It was also a very affordable hotel. Picture is view from my room

Kat Salak

Great value, basic hotel in the old town, great location, lots of bars and restaurants right outside, close to the beach. Very polite reception staff. Kettle 10 euro deposit. Main strip about 20-25 mins walk. Tried breakfast once but it wasn't that great. It's perfect if you want cheap and basic place to sleep. Do not expect luxuries or 5 star treatment - this is a budget friendly place in the heart of old town.

James Chant

One of the best budget hotels I’ve stayed at. The rooms are basic but the air con is unreal, and you’ve got everything you need. People booking this should understand it’s not a 5* luxury hotel – it’s cheap, cheerful, and perfect if you just need a place to get your head down. The location is spot on: only a couple of minutes’ walk to the beach, with the Old Town right outside the hotel, full of restaurants and bars. The New Town is around 10–15 minutes away, which is actually nice because you’re close enough to enjoy it but far enough to avoid the noise. Great little spot if you’re after value for money and a comfortable base.

Vicki Maria

Just basic rooms you get what you pay for. Air con is fantastic could do with a little bit more bedding bath is tiny but shower was good. Staff very pleasant and helpful would stay here again.

lucy Boaden

Basic hotel however very clean and in a great location Air con was great. Reception staff friendly and helpful. I'd stay again as super value for money and in such a great location for the beach and the old town. If your looking for cheap clean accommodation this is the one. Can't comment on the food etc as didn't eat here.

Raquel Matos

Overall enjoyed our 1 week stay at the hotel Rooms We were in a bungalow - rooms are decently sized and the shower was great. House keeping daily who always left funky towel designs which were great for children to enjoy. Cleaners spotted we drank loads of water so left us a full crate instead of 1/2 bottles Air conditioning isn’t fab so be aware if you are booking for peak summer but it was fine for September temperatures Food Breakfast is the same everyday - it has a good selection of sweet and savoury items Lunch is good and almost operates on a 3/4 day rotation with some items returning Dinner is good, some staples like chips, rice and baked goods are always there for simple eaters with meat and fish options changing You can eat Italian A la carte for lunch without a reservation - this was incredibly disappointing quality and taste. Turkish dinner a la carte was lovely! Some desserts look better than they taste. Pools There are 4 pools of different depths and beach area. For mid-Sept there was no sunbed wars and we could still get a space for a group of 4 come midday. Entertainment We really enjoyed the entertainment, especially all the acrobatics. Staff Yes staff don’t speak great English but I don’t speak Turkish so I didn’t help myself here. The staff do try to help and I always managed to get what I needed in the end so I can’t complain. General comments - the plastic consumption is really really high with all the small water bottles and single use plastic cups - drinks are poured spirit heavy - location is great, easy walk to İçmeler or easy enough to flag down a hop-on boat to there or Marmaris - if you do not like children or families in your space, this is not the place for you!

John Stephens

Absolutely brilliant place, the staff really can't do enough for you. Very clean, and well presented rooms with a great location. Marmaris 45min walk and icmeler 20 min walk either side of holtel beach. Food had a variety to suit everyone, with a great kids food room and 3 other restaurants. On site shops, gym, spa, hairdressers and even a doctors and jewellery store. Loads of swimming pools to choose from. Really can't recommend this hotel enough. Perfect for family's and kids.

Stefan Kirby

The location is beautiful and the staff are amazing. The only downfall, and it was a significant one for me, was the food. ​I'm not overly fussy, and I know we English often have a particular preference for our food and drinks. However, the flavors were bland, and some of the meals just looked unappetising. Again, this might just be my preference, but it is what is stopping me from returning. The standalone Italian restaurant was lovely, and the desserts looked and tasted fantastic. ​There were lots of pools and nightly entertainment. We booked the spa and had a couples massage—they definitely knew what they were doing! Lots of wild cats and only a short walk to the nearest town.

Jonathon

We decided to leave. A few days early as my partner was feeling ill for a number of days, this was nothing to do with the hotel. We would have waited out the full holiday however with a young child, the hotel lacks for children. The rooms are basic but cleaned every day, the food is ok but no better than a 3 star resort. The entertainment in the evening was good however. Overall we just felt that for the price and the rating of the hotel we would have had the exact same if not slightly better at "lesser" rated hotel. Of course this is all subjective and personal. If you have a young family I would say look elsewhere but would be a great holiday for couples.

Kayahan Kaya

Best holiday, great location, good service, best entertainment and very clean overall. Me and my family just returned from the hotel, we were extremely satisfied and had the best time. I have been to more luxurious hotels in Turkey however, this hotel was by far cleaner, the staff were family friendly. The variety of food can be repetitive and didn’t not enjoy most of the desserts as they were too sweet and lack flavours.

Jenna Rainford

Arrived home last week 29th August, the weather is perfect for this time of year. The hotel itself is gorgeous and it wasn't too busy with kids being back at school. The food was good but no better than 3☆ hotels Ive stayed at. Dino park was brilliant, excellent section for the younger ones and the big slides were so much fun. The life guards were excellent, 2 of them kicked some teenagers out for bullying my 7 year old son and some friends that he had made. The staff at reception were really helpful and polite. Now unfortunately on to the negatives. When we arrived at our room I stood on a piece of glass in the bedroom, the balcony table hadn't been wiped and the pillow cases had stains on them. The mattress was so hard and the pillows were awful. You can ask for a mattress topper from reception but it didn't make much difference, our aircon was also broke. The room comes with 2 cups and 2 glasses which in the whole week there were never changed for clean ones. I had to complain 3/4 times about stained sheets. When I complained about the glass they said they would tell the cleaner's to do a deep clean (all staff were friendly apart from the cleaners) we came back from the pool and you could tell that they had been but it hadn't been cleaned properly. The pool sides got worse as the day went on but that was down to guests not putting their litter in the bins and the life guards only cleaned up when the pools were shutting. The location of the hotel is very out of the way. The on site shop shuts at 6pm which I think is bizarre with nothing else around. If you want to go to the beach, shops or restaurants its a 5€ taxi drive away which isn't bad but more a pain that nothing was within a decent walking distance. I would say this hotel is good for a family that doesn't really want to venture out much and just wants to stay in the hotel complex. Would really recommend the submarine experience.

Natalie Giles (Natalie)

Not long got home. Food service is good plenty of choice and food available throughout the day. Pool side is very untidy and hectic. Rooms are dated, our room was untidy on arrival stained sheets and debris under bed from other residents plus flies and bugs. Got moved room which was no better after being told I need to pay to move rooms. Most of the staff were lovely reception manager was rude along with the restaurant manager (they need to be aware of autism and what comes with a child with needs) ie untidy room caused my son to have a melt down. Wearing a band for all inclusive due to sensory. Entertainment was ok, just wished there was more on of the night. Im glad to be home. Wasn't the best holiday we made the most of it were possible. WiFi was free in one small area. You can pay for your room but the quality wasnt great. I read reviews on Facebook and went with the attitude it can't be that bad.

Kathie Gallagher

Got home on Friday from this hotel,we had a great stay , reception staff were amazing and very helpful,our room was clean and was cleaned daily, fantastic views,the staff working on the food side were great the waiters and waitress couldn't do enough for u,the only downside was the drains need to be looked at drain covers were not even and were a hazard,plenty of room in the pools not. Enough loungers as people were up early putting towels on them but we managed,this is our 2 Nd time at this hotel and look forward to returning,

Tammy C

I wanted to leave a review for the absolute incredible service we received from the night receptionist, Laura. She was so friendly and helpful and made our experience so much better. She is an absolute gem for the company and I hope she is recognised for her hard work and great customer service.

Janice

Staying at paradise island at moment. Arrived on Wednesday morning. Very easy check in and very friendly. I must say we are impressed Rooms clean and comfortable. Facilities are so good. All the staff are so friendly. Food is lovely. We re going to book again next year with some other family members. Great for kids and adults.

Nikola Georgiev

We stayed at Royal Lagoons for a week (group of 13 people). The rooms were very dirty, the cleaners barely did anything even after we left them a tip for their service ( we were told that this would improve it). We went out of our way to buy sponges and cleaning liquids and clean the bathrooms ourselves. The bars closed early, wine was only offered during lunch and dinner service. All the egyptian spirits from the bars had the same taste and the bar staff had little to no idea which drink does in which glass. For the whole week I saw beer in all kinds and types of glasses, just not a pint. The restaurant staff (specifically the waiters) all looked like they disliked their jobs and it seemed like we were forcing them to work and do their jobs (even after we tipped them multiple times). The food at the restaurant was 50-50, occasionally good/occasionally bad, but not anywhere to a 5 star experience. It is an all-inclusive hotel, but during breakfast/lunch/dinner there is a guy running around the restaurant offering fresh juices which you would think are free in an all-inclusive hotel, but they are not. He will make you pay for them after you take one ( he does not mention that it is not free beforehand). We did have an amazing night at the fish restaurant where the staff and manager were very friendly and did a great job. To get to the hotel beach you need to wait in front of the reception for a shuttle which comes every 15-20 minutes. The shuttles were in awful condition and the beach area was even worse. The bar there was disgusting! No dishwasher - just leave all the used glasses in sink and hope that does the job! We only went there once for about and hour and never came back. The Shisha bar near the pool was also terrible. Very poorly made shisha and nobody from the bar staff cared enough to look after us and maybe change the charcoal or ask us if we need anything else. When the bill came we were shocked to learn that on top on what we have had to far there is a hidden tax 6 usd per person for service. When confronted, the waiter showed us tiny text at the bottom of the last page of the menu which stated that there is a service task (why would he bother saying it in the first place?). The hotel might say it is 5 stars, and the pictures of the rooms, beach and gardens might suggest the same, but this was nothing remotely close to a 5 star hotel experience. The staff are rude, they talk to themselves when you order something (making it look like they are insulting you). Would not recommend

Marina Petrovic

We stayed at this hotel for 7 days in May, when the weather was perfect for swimming and sunbathing. The hotel is family-friendly, but also perfect for couples or solo travelers. The food was fantastic and always fresh — special compliments to the main chef! The staff were extremely kind, helpful, and always smiling. Whether you’re traveling with children or without, this is an excellent hotel choice. Highly recommend!

LeoS SK

This hotel is far from being a 5-star resort – I would rate it as 3 stars, or 4 low-quality stars at most. The entire hotel is under construction, and we had to cross unsafe areas with construction materials scattered on the ground just to get to our room, which could be dangerous especially for children. Our room was big enough for three people but not very clean, with visible damage especially in the bathroom. The food was extremely repetitive – mostly two types of chicken and a few beef dishes. Shrimps were served only twice in 15 days, and you had to queue more than 5 minutes just to get 3 pieces per person. Another very uncomfortable issue: almost every staff member constantly tried to sell something, offer paid services, or even ask to change their coins for paper money. It felt like we were approached every few minutes, making it hard to relax. The pool was fine, but the bar next to it had a strong, unpleasant smell. The only really good part was the animation team, who were fun, energetic, and made the stay more enjoyable. Overall, I wouldn’t recommend this hotel unless your main goal is to enjoy the shows and activities by the animation team. Everything else needs serious improvement.

Brigitta Zsigmond

I recently stayed at Royal Lagoons Egypt and, in my opinion, this is not a true 5★ hotel. I’ve stayed at better 4★ hotels just five minutes away. The food was especially disappointing – definitely not 5★ quality. Alcohol is limited until 11pm, which makes no sense since the evening shows finish after that, meaning you have to start paying for drinks if you want to stay until the end. Snacks and ice cream were also very restricted – ice cream was available only every two days for one hour, and snacks were limited to pizza and some doughnuts. Another letdown was the service. Some bar staff seemed like they hated being there, and if you asked for something, they often did what they wanted instead of what you requested. The beach is also not within walking distance – you have to rely on buses to get there, which is inconvenient. On top of that, there are way too many people constantly trying to sell you their offers, and they really don’t like to take “no” for an answer, which makes it hard to relax. Overall, even by Egyptian standards this is not a 5★ hotel, and I would not recommend it for anyone expecting a true five-star experience.

Mohamed Ata

This hotel was a complete disappointment and the worst experience I’ve had in Hurghada. The food was terrible — repetitive, badly cooked, and sometimes not safe to eat. The rooms were dirty, with stained sheets, broken furniture, and a bad smell that made our stay very uncomfortable. The pool was filthy, cloudy, and clearly not cleaned regularly. But what made it even worse was the shocking way Egyptians are treated compared to foreign guests. Staff gave much better service to foreigners while treating Egyptians rudely and unfairly. At the restaurant, I personally saw the waiter serving foreign guests full plates, while refusing to do the same for me and my family. This kind of discrimination is unacceptable and insulting. What hurts the most is that I stayed at this hotel last year, and while it wasn’t perfect, the service back then was much better. Unfortunately, this time everything has gone downhill — food, service, cleanliness, and respect for guests. Overall, I strongly advise everyone to avoid this place. It fails in every aspect of hospitality and clearly does not respect all its guests equally.

Renata Gogola

We had a wonderful stay at this hotel! The buffet offered a wide variety of fresh and tasty food every day, and the desserts were amazing. There were plenty of sun loungers by the pool, so relaxing was never a problem. The staff were very friendly and helpful, always ready to assist with a smile. The drink bar was great too – a good range of cocktails including classics like Mojito, Piña Colada, and Whiskey Sour. The bartenders made the experience even better with their great energy and conversation. Highly recommended – we’d love to come back!

Haithem Zeggari

We stayed at Bali Paradise Hotel and had an amazing experience! Everything was perfect — beautiful place, great atmosphere, and very kind staff. At first, we were given a room on the ground floor that felt a bit closed in, but when we asked to change, they kindly accepted and gave us another one — we really appreciated their flexibility. A special thank you to Rameiro, who was absolutely incredible with us — always smiling, helpful, and making sure we had everything we needed. The only small downside was the noise coming from the bar area around 1 a.m. If there were a rule to keep things quiet after midnight, it would make the stay absolutely perfect. We’ll definitely come back one day and choose Bali Paradise again. Highly recommend this hotel!

Ondrej Holecek

Very loud disco music usually accompanied by a voice screaming something "entertaining" all the time makes it impossible to sleep before 11pm. This is probably the reason why I'll never stay in this hotel again. The food is ok, but not extraordinary. GSM signal is weak in the area and hotel WiFi is slow (15mbit) however stable. The beach 300m down the hill is small. The sunbeds cover every square meter of the beach, so you won't see the sand until you actually stand on it. It is not overcrowded, but it feels like a furniture store. There is 30m strip of the sunbeds owned by the hotel so you don't need to pay 15€ for the sunbed. The hotel has 2 small swimming pools, closing at 6pm. Why? You can play disco until 11pm, but close the swimming pools at 6? The outside tennis court, ping pong and gym area is mostly useless during the summer due to the hot weather. The price-performance ratio could definitely be better. I think we could have chosen a better place to stay for the price.

Анастасія Кашка

We liked the hotel. The rooms are comfortable, the grounds are well-maintained, and the staff is polite. Upon check-out, wristbands are not removed, so you can still enjoy meals and the bar. There is also a shower and a luggage storage room. The hotel has a small water park for children aged 6 and up (minimum height 120 cm). There were enough sun loungers on the beach. There’s also a kids’ room for younger children — my daughter enjoyed going there to draw. On my birthday, there was no attention at all — no card, no small gift. The birthday package must be ordered in advance online or at the reception, but this was not mentioned at check-in, even though my birth date was clearly visible in the passport. The process of ordering the package felt inconvenient. Overall, it’s a good hotel for a family vacation, but service for special occasions could be improved.

Sophie De Nale

I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall. Highlights: Cleanliness: The entire property was spotless: lobby, swimming pools, rooms. Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile. Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch. Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors. Kids club: Very engaging for my 4 y.o. daughter. Bar: Nice selection of drinks. Downsides: Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door. Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children. Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter. Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits. Overall, despite a few small drawbacks, we had a very good stay!

Elainejoy Baker

Nice hotel, good food but very steep walk to beach and back. Otherwise there's nowhere really to walk to. There is a bus, but you'd have to be fairly mobile to get to the stop. We had a hire car, which was great. A short taxi ride would take you to a different world at Morro Jable or Mal Nombre. The rooms were good except there was only 1 drawer and some hanging space. Enough for a short holiday but difficult for 13days. We were 'My favourite' customers so had the use of a little lounge and terrace all day, which was a godsend. It also meant we had better air-conditioning in our bit of the restaurant, but also meant we had virtually no interaction with waiting staff. The hotel loudspeaker seemed to have no volume control and it felt like rapid, incomprehensible, instructions were being shouted or music blasting a lot of the time.

abbie wilson

We stayed at the Alua Village Hotel in August and, while there were some positives, unfortunately, our overall experience was disappointing and not what we expected from a 4-star resort. To start with the positives, the hotel itself was clean and well-maintained, and the rooms were modern and comfortable. However, unless you pay extra for a sea view, the standard rooms offer little to no view at all. Our outdoor area was located right next to a pathway, meaning there was a constant stream of people walking past on their way to the pool or beach, which didn’t make for a relaxing atmosphere. Although the hotel advertises beach access, the reality is far from convenient. The walk back from the beach is extremely steep, with uneven ground, making it quite difficult—especially for those not used to hiking terrain. It's not suitable for families with young children, the elderly, or anyone with mobility concerns. The location of the resort is also quite remote. The nearest town is around €10 each way by taxi, and we found ourselves leaving the hotel most days just to find things to do. The hotel did not cater to English-speaking guests at all, which left us feeling quite isolated. Daytime activities and entertainment were not accessible or engaging for us, and we felt very disconnected from the resort experience. The food was one of the biggest letdowns. It was very repetitive and on several occasions, there was nothing my partner could eat. She had to resort to buying snacks from the on-site shop, which was massively overpriced—€4 for a packet of crisps, for example. Additionally, dishes were often mislabeled and staff in the restaurant didn’t speak English, making it difficult to understand what we were being served. Service was also hit-or-miss. The bar staff at the daytime snack bar were frequently rude and made us feel uncomfortable when ordering drinks. In the evenings, the main bar was clearly understaffed, and long waits for drinks were the norm. As for the nighttime entertainment, again, it was not tailored to English guests at all. Most evenings we ended up just sitting outside, drinking quietly without much atmosphere. In summary, while the hotel looks good on the surface, it doesn’t deliver when it comes to comfort, inclusivity, and overall guest experience—especially for English-speaking visitors. We wouldn’t return and wouldn’t recommend it unless some major improvements are made.

Daionel Werleman

Yes rooms, service and location was great, I cannot add anything to that. Foodwise, they had vegetarian/vegan options, but those rely on beans, cheese or eggs. After a few days of that, I got enough of that. I would recommend using some meat replacement products, you can do a lot with those nowadays. Like tofu, TVP, seitan, tempeh, or just those meat replacements from the supermarket, like those plant based steaks, or plants based chicken. The other thing would be the cocktails, those were not that great, at least not the ones that are part of the all inclusive deal. The only one that tasted ok was the Tequila Sunrise, I highly recommend asking them to put an extra shot of tequila in there. They do, and that kicks it up a notch. The service and staff was amazing, the rooms were amazing, the location, the pool, the beach was amazing. The gym could use a little update, but I don't think lots of people use it, so I do understand why they don't update it. All and all, great experience.

Courtney Ewington

Me and partner stayed here for 5 days, we booked this as a budget holiday and did go into it with open minds as we do have quite high standards, overall we had a pleasant experience with only a few things to comment on First the hotel itself, the outdoor space and the rooms are well kept and looked after, it’s a lovely hotel however the bathrooms in the rooms are quite dated and do need some modernising, the room itself is super spacious so has so much potential, although it was lacking an iron, we had a slight Sea/Mountain View and it was really nice. There is a gym (although the equipment is quite dated) there’s also lots of activities scheduled for each day (aqua gym, volleyball, aerobics etc), also had a spa but we didn’t use this. The shop inside the hotel can be pricey however for little bits it is good as the hotel is quite remote. Food wise the food hygiene needs improvement as there are flies going on the food, they have a fairly decent selection each day with some staple options, however it does lack in variety, they had themed nights which does change it up a bit however nothing is labelled clearly with what it is, if it contains nuts etc, some dishes don’t even have a label at all The local beach is nice with clear water however we were told that there was a 10 minute walk but they didn’t state that this would be fairly steep and uneven, you also have to pay to use the sun loungers at the beach which we weren’t made aware of, it was far too hot to sit without an umbrella. Our own fault but we didn’t realise how far it was from the airport (1 hour drive depending on what time you arrive, we arrived at 8:30pm and it was 1 hour) - it is a really remote location so would have to get a taxi or bus if you wanted to go anywhere, don’t let this stop you however the taxi fare did cost €115 from the airport. The entertainment wasn’t really for us being a young couple and also English so we ended up spending the evening in our hotel room, it would be great if there was evening entertainment outside or something more catered to English/young people. Overall we had a really relaxing stay which we did intend to have!

Kaja Podolak

The hotel is beautiful and well-maintained. During our stay, the second pool was being renovated, but it didn't bother us in any way, in fact it was nice to see that someone actually cares about the visual aspect. The rooms are spacious and clean, cleaned every day. The cleaning staff and reception staff are very nice, friendly, smiling and helpful. Unfortunately, that's all the pluses. The food is boring, repetitive, often poorly prepared. We expected a low standard of food from such a cheap all-inclusive offer, but what we got was very basic. The birds that ate from the bowls were chased away, and the bowls continued to be left on the buffet as if nothing had happened. Carbonated drinks were not available during breakfast, and the water, tea or coffee smelled of chlorine. As for alcohol, some bartenders tried to charge us for something that was in the all-inclusive offer, which we also didn't like and made us prefer to buy alcohol in the store than constantly ask for it. As for the animation team, this was the thing that bothered us the most. If you don't speak French, forget about any interaction with them. All the entertainment during the day or in the evening was only in French, and if you tried to take part in it, you were ignored. I wouldn't go back to this hotel again and I certainly wouldn't recommend it.

Charlotte Toleman

Me and my family had a lovely time at this hotel. The food was so nice and everyone was so friendly. The bar staff were always asking us about drinks and if we needed anything and the animation were incredible. Lily took us to Hard Rock Cafe and it was the best night of the holiday. It made the stay amazing. 100% recommend

s dam

Not a 5 star at all. Very bad service, from reception to the housekeeping supervisor. You have to wait more than 1 hour for everything you ask for. Even when you ask for something there is always a "NO SORRY". Also they don't give you the full informations. The last night we knew there was a night club at the hotel. Because no one informed us. The hair at the bedsheets and pillow so disgusting. Black spot on the sheets. Mima the housekeeping and Islam is the best. The housekeeping supervisor must be replaced by someone more professional. All the restaurant staff were so friendly and professional.

Shamsul Arfin

Very good location , good entertainment by the pool. regular room service is fantastic by Mohammed, resorts private bus for private sandy beaches. Wonderful experience. Variety choice of food and drinks specially Egyptian pie chef Hanys freshly baked pie unforgettable. Love to visit again.

Bray Mcgrath

really nice hotel. such lovely people work here and they’re all so attentive. enjoyed going out with the animation reps to hard rock and disco. emily and lily have been incredible. nice atmosphere at the hotel, always something going on

Erika Pietrantuono

My family and I had an amazing experience at this resort! The place is absolutely beautiful, with great facilities and plenty of services to enjoy. There are two main restaurants offering a wide variety of delicious food options, suitable for every taste. The staff is extremely kind, helpful, and always ready to assist with a smile. There are also convenient shuttle buses to the two main beaches, as well as to Naama Bay and Soho Square, which makes getting around very easy. Our room service was excellent, thanks to Ahmed Mohamed — always professional, attentive, and such a genuinely nice person. He really made our stay even more pleasant. We truly had a wonderful holiday and would definitely recommend this resort to anyone looking for a relaxing and enjoyable stay!

Dawn Charlesworth

It's been about 8 years since we last came to the gran canaria princess and was expecting the same great experience. It was around 11.15pm when we arrived and as we walked into our room, we was greeted by very loud music playing from the entertainment outside. This finished at 11.30pm. We expected to have a good night's sleep but people banging doors and shouting along the corridors kept us awake for most of it. It was only for one night and after that it improved. The beds are comfy and the showers are the best we've ever had. Air conditioning was good but sometimes too cold. Food was OK but not as good as our last stay. Plenty of sun loungers and no saving of them. Not many cocktails available for all inclusive people and the ones there were, were pre made and mostly ice. Over all a very enjoyable holiday

Sandie B

We have just had seven glorious nights at The GC Princess. The room was fabulous with the comfiest of beds!! Cleaned everyday. The pool area was stunning. Food was as ok as it can be, always prefer freshly cooked food but there was a great selection each day. Reception staff were always so smiley and helpful. Great location. 25 min to the seafront. Couple of euros to the Yumbo/Cita district for the evening. Will defo come back if we return to GC and happy to highly recommend Gracias Gran Canaria Princess xx

Toni Jobson

Just had a week at this hotel. Was really happy with service, entertainment and food. Lots of variety and choices to pick from. Staff very friendly and welcoming. Room was clean along with surrounding areas in the hotel. Great location, everything you need within walking distance. Would definitely come back.

Susan Miller

Room-very basic ,bedding was fine .pillow hard and lumpy .Room smelt awful like a damp musty smell ,I bought disinfectant and put it down before cleaner came so when she mopped it smelt a bit better . Food-where do we start ,the food was cold and constantly the heaters turned off on the soups ,porridge the staff were informed of this but it continued daily .The food including Bolognese sauce that was in a pan but not on a hotplate and pan was only warm , this could have caused serious food poisoning. Used the microwave daily I pointed this out to the chef who then put it on another hotplate .The meat was poor and pork was offered at most meals .lunch buffet was only one part of the restaurant and it ended up like a school canteen . Noise was horrendous from dishes and cutlery being dropped constantly by staff . I have never heard nothing like it ever . Drinks were of the cheapest Quality , cocktails were brought from under the counter from a Squeeze type bottle and nothing like what they where supposed to be . Entertainment - well yes there were a few that were great at engaging with the audience ,others what can I say 🤣 a person as a giraffe and monkey running round a stage . Aqua fit was the best thing and the lady was great fun ,also the entertainment team where good at getting people to participate .. Hotel it tired and needs a full modernisation .Staff on reception tried to charge us £500 over three times and we had to dispute this and go to reception to sort this . Air-conditioning was awful too so had to have the door open at night and could hear the main road noise .

Beth McKee

Overall it didn’t feel luxurious and wouldn’t hurry back. Staff weren’t very helpful, and was told different information from different employees. I had to ask three different members of staff before I was able to find the towel exchange (which was inconveniently only available between 10:30am-11:30am instead of just having bins of clean and dirty available throughout the day) and was hidden away near trees, so difficult to find. Felt like I kept getting palmed off by staff members trying to find it. For all inclusive snacks were only offered between 3pm-5:30pm. A lot of drinks you had to pay for separately. And no tea or coffee was available in the buffet area with lunch or dinner. Food was decent otherwise. Cleanliness was very mid. On our first day there were dirty shoe marks in our shower and balcony furniture was covered in a film of grime - so we didn’t want to use for our trip. Plenty of sun beds. Bottom of the pool was dirty.

4leaders 4leaders

I have been in this hotel for the few times, last vacation was 12/9 - 22/9. The rooms are older but nice and clean. The food is amazing. The hotel has amazing staff, my kids loved it because they were so kind to us. Special thanks to Dorjan in the main restaurant who was very polite and hardworking. The beach bar made the best cocktails and the staff were amazing and smiling, even though it was hot and they had a lot of guests. Our kids still remember them, especially Thomas and Sakhs and the others. The pizza on the beach is luxurious and the staff is amazing (George and his colleague). Thank you to Athina Daramara who is always very helpful. In conclusion, I want to say that the hotel needs renovation in some places (beach loungers, umbrellas and pool area), which is already planned, but the staff, beach, sea and food will make up for everything. The only possible negative I see is the distance from the airport. I love this place and will come back again.

Nadine Hunt

Me and my family were due to visit here in August but my husband was unwell so was not fit to fly. On contacting the hotel it was not a problem to postpone until September. I have worked in travel for 17 years and worked for a number of four operators and appreciate that some want a champagne standard for lemonade money. Me my husband and 2 older girls had the best holiday. The food was good the staff were excellent as was the service. The rooms were nice and are not dated. Not sure what it would be like in August I’d imagine very busy, so may have had a different experience with the pool area are but in mid September there were plenty of beds available. The sunbeds do need to be replaced, there is definitely a technique needed. Overall we had a great holiday and would definitely return.

Ana Lyssa Emerick

It was a good experience overall, but I don’t think the hotel deserves five stars. My husband and I spent a week there and faced some issues with the staff — some of them were lovely, but others could be quite rude and sarcastic. For example, during lunchtime, we were finishing our meal when a waitress came over and said loudly, “The restaurant is closed.” We understood and started to finish our dessert quickly. A few minutes later, another waitress came and, again loudly, said, “The restaurant is closed,” and began to take the dishes from our table. I replied, “The waitress already told us,” and she laughed sarcastically. Another situation happened when we went to the restaurant at 2:35 p.m. to have lunch, and the guy at the door said to us, “Look at the time,” implying we were late — even though the closing time is 3:00 p.m. Also, if you’re still eating near closing time, they start turning off the lights, which is really disrespectful. Another issue was that the rooms were not cleaned properly at all. If you like a tidy and clean room as I do, this place is not for you. The bed was made poorly — it looked as if a five-year-old had done it. The bathroom wasn’t cleaned properly for a week, and the floor was quite dirty. I complained twice, and the housekeeping lead was very polite — she called and emailed to check on us — but nothing actually changed. The staff definitely need training and proper standards to follow. In the end, I ended up tidying and cleaning myself — and when you’re on holiday, the last thing you want to do is worry about making the bed. Also, the dirty glasses and dishes we left were placed by the housekeeper outside our room, and they stayed there for two days — along with dishes from other rooms on the same floor. Apart from that, the food is good and there are lots of options. The beach is very nice, and the service they offer there — such as pizza and drinks — is great. The guy at the gelateria is lovely and very friendly, as well as the staff at the creperia. But definitely, this is not a five-star hotel. :)

Elaine Mclaughlin

The hotel is outstanding, well cared for. The staff are amazing, especially the waiting staff with a friendly and attentive approach. The hotel dining facilities are excellent with beautiful and plentiful of freshly cooked food and fresh produce. And the waiting staff are a credit to the hotel. Great service from the bars with a varied menu of drinks. Our room was cleaned daily and the view across the sea was beautiful. Again, great house keeping!!!! Fridge full of drinks, restocked daily, coffee and tea facilities too. The hotel is situated near a shingle beach. Boat trips available. The swimming pool is clean and relaxing to lounge at with plentiful of loungers. There are lots of facilities to use including shops. The only minus for me is the transfer time to and from hotel. If you’re looking for a hotel based holiday then this is it. Excellent 👌

May Lagasca

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff was incredibly warm, welcoming, and professional. The check-in process was smooth and efficient, and I felt well taken care of right from the start. The room was beautiful with all the amenities I needed for a comfortable stay. The bed was very cozy, and I appreciated the attention to detail from the fresh linens to the complimentary toiletries. Housekeeping did a fantastic job each day. One of the highlights of my stay was the food. The breakfast, lunch and dinner buffet had a great variety and everything was fresh and delicious. I also enjoyed dining at the on-site restaurant Asian, Greek, and Mexican food, excellent service and a lovely atmosphere. Overall, I couldn’t be more pleased with my experience. I highly recommend this hotel and will definitely return the next time I’m in the area. Thank you for making my stay so enjoyable!

Sarah Morrin

This is an excellent hotel with a unique all inclusive offer. The grounds and decor were of a high standard. It probably is a 4 star rather than 5 star resort due to great but not 5 star service. The food offering was ordered from an ap which was great for ensuring intolerance were noted. The food would benefit from more traditional Greek dishes. The 4 included wines were all excellent. Cocktails were of a good standard but limited in options. The Smoke house al a carte is exceptional with fabulous food, setting and truly wonderful service. If the whole hotel maintained this service it would hit a 5 star resort. Pool towel service was dissapointing as towels were thinning and a strict 1 towel per person. Lovely pool areas, gym and spa. Guest services were extremely helpful and housekeeping was exceptional. We had beautifully arranged towels, roses and a birthday cake in the fridge which wete lovely touches.

Opi Opi

The hotel is generally okay, but my experience was mixed. On the plus side – the food was absolutely delicious, with all-inclusive à la carte service, which is rare and definitely a highlight. The pool, however, is quite small considering the number of rooms, so it’s not easy to find a peaceful spot to relax. The rooms are cozy and nicely designed, but I don’t recommend the one with a private pool – it really doesn’t have the right vibe. Unfortunately, the service was a big disappointment. Most of the staff were unfriendly. The only lovely person was the cleaning lady – very warm and kind, she truly deserves a raise! Even though I paid a lot for this hotel, I was repeatedly treated rudely. The worst experience was with a man named Seiks (or Saks?) at the reception – absolutely terrible. And to top it off, there was a loud lawn mower running every other day. I received “compensation” in the form of a 20-minute head massage… You can judge for yourself.

Xenia Ari

Absolutely wonderful stay! 🌿 We had an amazing experience at this beautiful hotel! Everything was perfect — stylish design, lush green surroundings, and a spacious room that was spotlessly clean. Fresh towels, soft bathrobes, comfy mattress and all the necessary amenities were provided and replenished with great care. Both swimming pools are fantastic, and the food was delicious - every meal felt fresh and thoughtfully prepared. What made our stay truly special was the staff: very kind, attentive, and always ready to help with a smile. We are especially grateful to Vasilis, who led a wonderful morning sound meditation with singing bowls - it was an absolutely unforgettable and deeply relaxing experience. The whole atmosphere shows how much the team cares about their guests. Everything was on a high level. We are very grateful to the entire team for making our stay unforgettable! Kind wishes, Spiros & Ksenia 🌞❤️

Lauren Mullarkey

We stayed at Cooks Club Corfu and honestly, it was such a vibe from start to finish. The hotel itself is beautiful – modern, aesthetic and full of those chill, holiday feels. The food was amazing – really good quality and beautifully presented every time. Ordering food and drinks through the app was such a smart touch too, made everything super easy and relaxed. If I had to pick one thing to improve, I’d say it would’ve been nice to have a few more cocktail options on the menu, but the ones they did have were still really good. The staff were lovely, friendly and always happy to help. The location and surrounding area weren’t quite what we expected, but honestly it didn’t take away from our experience at all – once you’re in the hotel, it feels like its own little world. Overall, such a gorgeous, chilled place to stay – would definitely recommend! The wasps around the pools and pool bars can be a bit pesky sometimes but they aren’t that much of a bother to impact the experience.

Samirul Ahmed

Do not come here! Don’t be fooled by the photos, marketing on social media or positive reviews - this hotel is nothing like what it advertises. The staff were by far the worst part of the experience. From the moment we arrived, the reception team were cold, dismissive, and rude. The woman at reception actually spoke about me to her colleague in a rude way and gave me a dirty look - all because I politely asked if the outdoor bar was open for food. In fact, I watched as she did this to other guests who had questions too. The woman working at the chilled pool bar was just as bad, making inappropriate gestures and showing a complete lack of professionalism. And it’s not just me - I spoke to three other couples during our stay who shared the same opinion about the same bar staff member. So this isn’t an isolated incident; it’s clearly a recurring problem with how guests are treated. When I asked to speak to the hotel manager about these issues, the guest relations staff immediately said they were “too busy”, without even checking his availability. That says a lot about how seriously they take guest feedback - they simply don’t care. Housekeeping was also poor. Our bed was never properly made once during our five-night stay, and we had to ask for clean bathrobes. All the towels had an unpleasant smell, and one even had stains on it. When I raised this with the cleaners, they laughed at me instead of apologising - absolutely unacceptable. The facilities and food were equally disappointing: - Lunch and dinner must be ordered through an app, with a limited menu, not buffet style. - The à la carte restaurants are awful, with very limited menus and low-quality dishes. - The TV isn’t a smart TV. - The “spa” is misleading - no sauna or steam room unless you pay €20 per half hour for private use. - The electric and WiFi kept tripping. - The balcony view was just rocks and rubble. - The sun loungers are uncomfortable, and you only get one towel, meaning if you use it as a cushion, you’re left exposed to mosquito bites. - There’s hardly any seating in the foyer during the day when it rains or evening entertainment, so we often gave up and went to bed early. - I even found plastic in my calamari at lunch. - It is not close to the beach as claimed - there’s a busy dual carriageway between the hotel and the shore, and it’s over a 20-minute walk. Definitely not what’s shown in the marketing photos. Overall, the rude and unprofessional staff, poor facilities, and misleading presentation make this hotel completely unworthy of its reputation online. Save yourself the disappointment - avoid Cooks Club at all costs.

Matthew Prescott (D_Reaper_88)

I really enjoyed my stay here. Stayed for 4 nights in the beginning of October in a standard double with sea view room on all inclusive basis. I can not find a fault in the room or the hotel. It was very clean and comfortable although a bit of a maze until you got used to the lay out. The food was really nice did not have a bad meal at all and the opening times are very easy to work around. We only used the downstairs outside pool area during our stay and there were plenty of sunbeds and the bar close by. Even better you could just walk through a gate then be able to jump into the bay for some open water swimming and snorkeling with all the fish there. We used the spa on our first day there. The spa is ran separately from the hotel so you have to go to them to book but at certain times you can see the spar staff standing by the pool and restaurant entrances and they offer discounts. We got 30% off our deep tissue massages and left feeling like a cloud. All the staff were really friendly and helpful. We have booked to go back august 2026 for a week this time as matla is beautiful.

Dearbhla Reilly

Myself and my husband stayed here for a week beginning 27th Sept. Arrived to an extremely busy hotel lobby, got checked in quite quickly. Reception staff were friendly. We had booked a room with a hot tub and the room was quite big. We were on the 9th floor and at the end of a corridor. Disappointed with the size of the bathroom, it was tiny. Cleanliness left a lot to be desired. We were left without hand-wash 2 days in a row and had to use shower gel that we had bought. Cleaners came in each day bar 1 day. Bed was never changed the entire duration and the floors were never swept. One of the days, the towels we were given were torn. Food was just ok. We were all inclusive and it was pretty much same food each day, very little choice. We ended up eating out 3 of the nights. Noise levels in the rooms were quite bad, walls are paper thin. The staff were very nice, entertainment staff were so hard working. Overall, had a good stay but wouldnt return.

Mal Narat

The ocean view room we booked was the best choice we made. The view was stunning from the 9th floor. Our room had broken spring mattresses that the hotel switched after we requested. The positives: - location is great for taking ferries for day trips - bus comes right across the street - coastal view - good for European Standards Improvements that could be made: 1) The rooms don’t have irons. You have to call to request for it and return it right after you’re done . 2) The pools aren’t heated, which is a shame because the rooftop pool is quite beautiful. There is no beach, hence they should warm up the pool as it is the highlight of this resort. Something to note, the sun rises on this side of the resort, by 3 pm the sun is no longer directly hitting the pool and it gets even colder. You’ll see everyone using loungers and the pool will remain empty even on sunny days - it’s because the pool is ice cold. 3) The indoor pool that’s a part of the spa should be “adults” only. The steam room is nice but adding a little eucalyptus oil or lemongrass oil would make it more enjoyable. 4) The breakfast buffet has a lot of options, however, it can get repetitive if you’re staying for a longer duration. The cafe station is great. A little variety would be nice; omelette station, crepes, waffles, etc. It’s a 3 star hotel.

Benisoi Anadin

I had an amazing time, and it's largely thanks to the wonderful team at this hotel. Staying in a place of such high quality truly elevates your entire trip. I had a few special requests, and they were all handled perfectly, honestly, everything was spot on from start to finish. You can count on me to spread the word! Anytime someone is heading to Malta, I’ll be recommending your hotel without a second thought. Thanks again for all your outstanding service !

Colin Jordan

Stayed here for 10 days and it has been a fantastic experience. We have been treated to great and varied meals, the drinks package has a good choice of drinks (including cocktails). There is a Spa and Gym in the Hotel (I never used so dont know how much that costs). And there is professional entertainment on 4 nights of the week. Not to far to local bus station and Hotel can order Taxi's for you of you wish.

RISTEÁRD LDN

Fantastic Stay at Grand Muthu Oura View Beach Club! From the moment we arrived, our experience was excellent. At reception, we were warmly welcomed by Barbara, who was polite, kind, and incredibly helpful—she’s a real asset to the hotel and set the tone for a wonderful stay. The hotel itself is huge and beautifully equipped, offering everything you could want for a relaxing holiday. There are multiple pools, a well-equipped gym, and direct access to the beach, which is absolutely stunning. Our room was spacious, clean, and comfortable—perfect for our needs—but I have to admit, most of our time was spent enjoying the beach and pool areas. The food was excellent and offered plenty of choice. We had breakfast and lunch every day at the Aqua Bar, and both were consistently tasty and fresh. In the evenings, there’s the Jac Restaurant, which serves a huge buffet with something to suit everyone—available every night and well worth visiting. We also tried the themed restaurants throughout our stay: Piri Piri (Night 1): Delicious and full of flavour—highly recommended. The Grill (Night 2): Nice, but my least favourite of the ones we tried. Teppanyaki (Night 3): My absolute favourite! A fun dining experience and the food was outstanding—don’t miss it. Tapas (Night 4): The only one I didn’t personally enjoy. Indian (Night 5): Fantastic—packed with flavour and beautifully prepared. Overall, I had a wonderful stay and would definitely recommend the Grand Muthu Oura View Beach Club to anyone visiting Albufeira. If you need assistance, seek out Barbara at reception—she’s fantastic and will guide you through everything, including exploring the wider MGM collection of hotels.

F. murphy

Definitley not 5 star. Rooms need a major overhaul and looking nothing like the booking we made. Was told all rooms come with single beds and doubles aren't available. Slowest elevators I've ever encountered so you better have your walking shoes on if you want to get up and down to your room quickly. Can't fault the location, very little noise with the strip being close by and great for beach front access.

Lana

This hotel is not really 5 star, maybe more like 2 or 3 star. Food is very basic, not much choice. They say cocktails are available, but staff don’t seem trained to make them properly. Bar staff were not friendly, no eye contact, no welcome. One bartender, Diego, was unbelievably rude. I had to speak to management at reception. They said they will look into it, but I am not sure anything will happen. Rooms are old and need renovation. No entertainment at all. I can accept simple food or old rooms, but not bad attitude from staff. If someone doesn’t want to do their job, maybe this is not the right place for them. DISAPPOINTED. Not suitable for families, better for stag or hen party groups. If you are in holiday with kids, I recommend avoiding this hotel.

Callum Malpas

Not 5-Star Quality – Poor Conditions and No Deposit Refunded I stayed at the Grand Muthu Oura View Beach Club and was very disappointed with the overall experience. While advertised as a 5-star hotel, it’s honestly more like a 3-star at best. To begin with, I paid a €100 (£90.04) deposit, which was supposed to be refunded on 15/07/2025, but I still haven’t received it. I’ve followed up with no response from the hotel, which is unacceptable. The condition of the room and facilities was far below what I expected. Doors had visible holes that had been poorly covered over, and the bath was stained. The pool wasn’t even on the same property—it was located in another complex, which wasn’t clearly communicated. I was also placed in a completely different complex of apartments, not the main hotel. While walking back from the beach through the hotel at night, we saw numerous cockroaches, and our balcony was infested with ants. Worse still, when we checked in, the ants had already entered the kitchen inside the apartment. The lack of cleanliness, maintenance issues, pest problems, and poor communication—not to mention the missing deposit—made this stay very frustrating. Definitely not 5-star standards, and I would not return.

Kirsten Jones

This hotel is an awful. The facilities are extremely dated. We booked a standard deluxe room and at check in were told we received a complimentary upgrade to a 1 bedroom apartment. The apartment was dirty, and dated. The hallways are dark and the hotel has no character. We were able to change rooms but even that room was dated. No character and there were dead bugs in the light fixtures. It also smelled of sewage during the day in many areas of the hotel. The drinks were watered down and the food was not good. The best thing about this hotel is the location and the pool.

Lorna Armstrong

Great staff, waiters and bar staff seem to work morning till night! Special shout out to Keya and Jehu, always a nice welcome and friendly chat. Jess from entertainment team really tried to get us to join in but we were there to relax, but she was good at her and job and friendly. Really enjoyed food good selection and lovely fresh salads. The beach is not a beach to rekax on, full of stones and boulders, but once past the large rocks was lovely clear waters. Pool is lovely. There are bars and restaurants around 10min walk and nice coastal walk to viewpoint. I would recommend a visit to coral bay beach nice sandy beach and beautiful clear waters.

Michelle Walsh

This hotel is advised as 4 star but sadly it is at best an average 3 star by Irish standards. The hotel is in need of a major update and is very poorly maintained in some areas. However, the pool area is fabulous with views of the Mediterranean are breathtaking. We were always able to get sunloungers and umbrellas not matter what time we visited the pool. Make use of your balcony to watch the amazing sunsets. Rooms are large but again dated. Beds and pillows especially fall short in the comfort department. Food is buffet style and is good overall. The drinks menu is limited and what is on offer is of poor quality, especially the beer and wine options.There are no international drink labels on offer at the bar either if you wanted to upgrade your drink to your usual tipple from home. This proved to be a major barrier to our travel group enjoying their evenings in the hotel. I don't drink alcohol and found the soft drink options to be fine. We had a few minor issues during our stay which were dealt with immediately. The staff are hard working and friendly. Rooms above or near the nightly entertainment will be disturbed by the noise. Overall the location is the major draw for this hotel, the pool was amazing. If you can overlook the faded grandeur of this hotel it is a good option for pool lovers and is close to the main strip and a short distance from Coral Bay beach.

Yirga Berhane

I had a lovely break from start to finish! We arrived late at night on 27/07/25, after 10 PM. Even though dinner time had finished, Loretta at reception kindly offered us dinner. She is such a lovely and welcoming person – thank you, Loretta! All the hotel staff were professional, caring, and attentive throughout our stay. Our room was cleaned daily to a high standard – thank you to the housekeeping team! Both the indoor and outdoor swimming pools were clean and well-maintained. My son and I also really enjoyed using the gym and sauna – everything was fantastic. The food was amazing – honestly some of the best I’ve had on a holiday. I felt completely relaxed and was able to make the most of all the facilities, which meant a lot given how busy my life usually is. This was truly one of my most unforgettable holidays. A very nice hotel that I would definitely love to return to!

Shaéla Hatboulom

A little feedback on my stay, a great hotel! A top welcome! Welcoming waiters! Especially Best, Jehu and Mariana, big favorites, they are great! The super friendly cleaning staff! Nothing to say! The only shame is that in the evening you can hear the music quite a bit from the hotel room... and regarding the meals, a little more variety would have been great, but it's still super good, so not too disturbing. Otherwise, having booked on Booking.com, we were told there was a shuttle from the airport to the hotel and vice versa, but on site there isn't all that... it's a shame... but otherwise GREAT

Andreas Burger

The hotel has wonderful facilities and potential; the staff seemed to do their absolute best with what has been offered to them. The stay was pleasant albeit that there are some down sides… Waiters were wonderful. The pool is continuously cleaned and the grounds are maintained but THE HOTEL IS VERY OUT OF DATE … there is alot of maintenance that needs to take place, polishing the floors, vacuuming the carpets (appalling), sliding doors don’t close nor lock; the elevators are absolutely disgusting… the entertainment was enjoyable as they really tried their best to keep the guests happy. The hotel store is extremely overpriced- All in All this Hotel needs to be Updated.

Natalie Mirzoeff

Thank you for a wonderful stay! It really is an all inclusive hotel. From the 24/7 food and great mini bar that kept refilling. Staff where amazing! Very friendly and helpful, always wanted to help with a huge smile. The only down side are the rooms which are a little dated. We'll definitely come again 💓

Mara Sartorio

The room was very nice with a balcony. The staff was friendly and helpful. The food at the beach was good. Drinks at the beach and pool bar were always fast and good. On the day we arrived there was hair and pieces of glass on the floor. There was no shower gel. We left a note for the cleaning lady and asked at the reception. We received it 2 days later. The luggage room is always open and unsupervised, so be careful.

Keith

We are halfway through 10 nights at the Ramira. I will make this review very simple. Good points, the staff are exceptional. A big shout out to Militaldis and all the staff. Militaldis you are hilarious and make everyone happy. The rest of the staff are all happy, from the cleaners to the management. The food is tasty and there is a good selection of drinks. Booking the A la carte restaurants is easy. The entertainment has been good. The hotel is easy to negotiate, every area is within a minute walk. The rooms are a bit dated, but are spacious, clean and the beds are comfortable. Nice sea view from our sea view room. The fridge is restocked and the cleaners are excellent. Nice pool areas. Free safety deposit box, good wi fi. I will state again the staff are wonderful and the hotel has a lovely vibe. Bad points - none. Keith & Kim

car serwis Krakow

⭐⭐⭐⭐☆ The service is truly outstanding – friendly, smiling, and very helpful staff create a great atmosphere throughout the stay. It may not fully meet the 5-star standard, but the food is decent and the hotel is clean. A big downside is the lack of heated pools, which is noticeable on cooler days. Overall, it was a very pleasant stay and I can definitely recommend this hotel 👍

C Nag

I am very satisfied with my stay at the Mitsis all-inclusive hotel. The service is excellent, and the food is delicious. I have already booked two stays for next year. The only issue I encountered was the lack of consideration for non-smokers on the terrace. Even when it is marked as non-smoking, the signs are not very noticeable, so some guests still smoke there, and the Mitsis staff do not intervene. I would appreciate it if the hotel could make it clearer that the area is non-smoking.

Louie Donovan

I’ve had an amazing holiday here, staff are so friendly and can’t do enough for you. One in particular called Hassan has been so friendly and will do so much for you, he’s amazing! I found the food all lovely, omg fresh doughnuts every afternoon at the snack bar so heavenly! I’ve never had such a relaxed holiday. The area, the staff and the hotel is amazing!

Helen

Our first trip to Morocco and a fab hotel with everything you need for a week relaxing and being entertained. ALL staff from reception to restaurant , kitchen & chefs, lifeguards and the entertainment staff are extremely polite, welcoming and helpful and all work very hard. The entertainment team in particular are so energetic and there is always something going on for all ages eg darts,yoga, aqua gym to name a few. The souk is worth visiting - don’t forget to haggle (which is expected) and pay with Morroccon Dirhams. A 45 minute walk from the hotel will get you to the marina with a handful of shops and some restaurants (these restaurants do not serve alcohol). A 10 minute walk gets you to a couple of restaurants and a further 15 a handful more (these serve alcohol). But absolutely nothing in between. The hotel restaurant has kids corner, gluten free and vegetarian options. Plenty of other choices. If you’re happy to go all inclusive and stay in the hotel and get involved in the entertainment then I would recommend. Special mention to 2 of the animation team : Ismael who is very friendly and approachable. Khalifa very funny and entertaining. From The Arnold Family. :)

Kalpesh Patel

Yassine (manager) and his team at this hotel have been exceptional. From the moment we arrived, we were warmly welcomed and treated with kindness and respect. The hotel is well maintained, and its location couldn’t be better. There’s plenty to do in the surrounding area, and the hotel’s entertainment was fantastic as well. Overall, we were very pleased with our recent stay and couldn’t have asked for a better experience.

Steve Summers

Fantastic staff and an inviting reception leading onto a great large pool area with the beach directly outside. Great rooms large and comfortable. Downside is a a repetitive evening meal buffet which is fine if you love pizza pasta and Moroccan vegetarian dishes. Very very limited lifts to a large sprawling complex so beware if you have any mobility issues because even with baggage delivery the trek to your room. 4* accommodation and facilities 3* food

Elz Norris x

We absolutely loved staying here! The hotel itself was stunning, the room was spacious & the balcony was lovely and big! I can’t put into words how lovely and kind the staff were, they made us feel so welcome. The food was delicious & the drinks were great! The pools and everything else were just amazing. The area is lovely with so much to do & the locals are very friendly. Entertainment was very good too and there’s a kids club that my son really enjoyed, a big thank you to Samia who was so incredibly lovely and so good with my little boy! We landed early hours this morning and we are already missing this place so much! We will definitely love to come back!

Kirsten Smith

We have had THE BEST trip to Sol Oasis Marrakesh! We booked just thinking the hotel looked nice but it exceeded all expectation. The rooms are great, comfortable & clean, nice pool, spa & restaurant food fantastic with lots of choice. The thing that really makes this place though is the staff. From the door to the bars to the restaurant to the reception staff, everyone is friendly, welcoming, kind, quick to sort out little issues and can’t do enough for you. The entertainment team are in another league - they put on fun activities, get everyone dancing and are also caring & sweet, looking out for us and making sure we have a good time. I felt like they were our children by the end of the trip 😍 Special thanks to Hamza, Samad, Mo, Jimmy. Fadwa, Fati & Jasmin - we laughed raucously with them, danced and had so much fun they took great care of us 😍 Thank you to the whole team for a wonderful stay. I don’t say this often about places I stay but I will be back!!!!

Michel Viedma Gomez

We would like to express our heartfelt thanks for such an unforgettable stay. Every single member of the staff made our experience truly special, taking care of every detail with so much kindness and professionalism. A special mention to Sarah, for her warm welcome and her constant smile throughout our stay. To Mustapha, for his cheerful attitude every morning at breakfast and his fun language lessons — always so helpful and full of positive energy. To Hanna, for her attentive service at dinner, and to Zakaria, for being so wonderfully kind to us. Our children, Eric and Alisa, will never forget how lovely you all were with them. Congratulations to the whole team, including the housekeeping staff both in the rooms and in the common areas — everything was spotless and beautifully maintained. A truly dreamy hotel that we would love to return to again and again. Alina & Míchel

Mark BR

This hotel was outstanding for so many reasons. Staff - all staff were exceptional. From the front desk, to the bars and restaurants and the animation team - everyone was fantastic. But an extra special shout out to Jenna, Mo and Soufiane who really stood out as exceptional people that are a credit to the hotel and made our stay very special. Entertainment/Animation Team - the whole team were excellent and had a wonderful ability to get you involved. They create a wonderful atmosphere through the hotel and make a real effort to get to know people. The best team we have seen by some way. Food - excellent variety and very good quality. The head chef also took a real interest in our experience from the start. Rooms and facilities - the whole resort is incredibly clean, including the public toilets. Our room was lovely and very spacious (Family Suite). We would return for sure!

harriet.radford

The hotel is in a beautiful in Marrakech. The hotel provides lots of tour opportunities to go and see more of Morocco. There is a great atmosphere at the hotel, the bar area is lovely. Lots of places to sit and chill. The pool is great, very big and lots of beds around the pool, either in the sun or in the shade. The restaurant has lots of options to choose from. Lovely entertainment team that make the guests feel really welcome; a big thanks to Khalil, Hamza, Jimmy and Nouha. Would love to come back.

Kaylee Skinner

Just got back from a 3-night girls holiday here and overall had a lovely stay. The hotel itself is beautiful with plenty of entertainment going on throughout the day. If you’re looking to relax in the afternoons though, be prepared for quite loud, heavy music around the pool as they do try to get everyone involved in activities, although the music is loud, it’s still a relaxing hotel. The food was great with lots of choice fresh pizza made throughout the day and a nice selection of rolls and snacks. You definitely won’t go hungry at this hotel. Rooms were clean and comfortable, although we did have an issue with ants. As soon as we called reception, housekeeping came straight out to deal with it which we really appreciated. There’s also a free shuttle running to the markets, and you can book tours directly through the hotel. We did quad biking and a sunset dinner, and honestly can’t fault it. I’d definitely return to this hotel again perfect for a fun, lively holiday (with enough relaxation too).

Muna Nagi

The hotel makes a great first impression – the exterior, lobby, and grounds are clean and well-maintained. After a long 12-hour journey, we arrived around 1am, it was nice to be offered something to eat at that time however we arrived to a room with poor AC, a clogged bathtub, and a faulty door lock. It took multiple visits to reception the next day to get a room change. The new room was better, but both rooms showed signs of wear and tear. The biggest issue throughout our stay was the inadequate AC – old systems made it hard to sleep comfortably. We also experienced ants, faulty lighting, dusty wardrobe shelves, and patchy WiFi. Pillows did not smell fresh and cushions had an unpleasant smell, they need a wash. Another downside was the cleanliness of the douches in our bathrooms – most had a green residue from not being washed thoroughly, while the douches in communal areas were spotless and shiny. Food-wise, the all-inclusive buffet offers variety, but after 13 nights it became repetitive. It would benefit from more diverse and flavorful options like Indian, Chinese, or Mexican dishes. Drinks options were good (non-alcoholic), delicious pina-coladas. Restaurant staff, chefs and waiters were lovely and accommodating. The animation team (especially Chico and Ramos) were fantastic, providing great activities for both kids and adults, though the evening program could be more streamlined as there are long waits between the kids and adults entertainment. The pool and beach facilities were clean and convenient though you do have to wake up very early to reserve a bed. Sometimes there is a wait for the lifts which are very small and only hold 6 people at a time. The spa experience was underwhelming – the space lacked ambiance and upkeep, no candles, the massage bed looked down onto rusty screws, relaxing music kept cutting, though the massage itself was okay. You have to pay to use the Jacuzzi, which was freezing cold! Not enjoyable at all, when I addressed this with the spa receptionist she made excuses that during hot weather they keep it cold even though it was not a hot day. I even advised her others had complained of the same. She asked when I was leaving and when I replied the next day that was the end of the conversation. So a real lack of wanting to put things right demonstrated. Spa was a real disappointment. Overall, this is not a true 5-star hotel, but is considered by locals as thee best hotel in Mahdia. It’s good for families and couples, we would come back but we’d recommend a shorter stay and now we have lowered our expectations of the place, it may be more enjoyable next time.

Zoltán Birner

We had a wonderful time at the Iberostar El Mansour in Tunisia. The staff were incredibly friendly and always made us feel welcome. The rooms were clean and comfortable, and the breakfast was always fresh and absolutely delicious! The activities, especially the aqua gym, were so much fun big thanks to the amazing animation team, especially Ramos and Mario, for keeping everyone entertained. The reception team was very helpful and attentive special thanks to Mohamed for his assistance. The beach was spotless and beautifully maintained, and the waiters were extremely attentive and polite. Overall, it was a fantastic experience and we can’t wait to come back!

Magdalena Aleksić

The hotel is great, we are very satisfied. We stayed for 11 days in July. First we got very large room on the fifth floor but we change it because it was loud (central ac) than we got on the first floor and it was very nice and quiet. Great stuff, great people, very friendly and helpful. The food was excellent. The entertainment was great, specially yoga guy and Maya from mini club. She is great with kids. Our daughter loved going to the mini club and disco. The beach is beautiful and the sea also with a lot of shells. We highly recommended this hotel.

Buki Miljkovic

Do I have something to add when you see ratings and the number of people who wrote a review?! I want to thank Ramos, Ydan, Donna and Sahara first of all then to all other stuff from hotel for an amazing service and hospitality. Food is amazing and I really appreciate that we had every day something from Tunisian cuisine. Rooms and cleanliness are at the top level and THE VIEW - oh the view. The view is to die for. Beautifull wide open sight of the sea! From the bottom of my and my wife’s heart we want to say BIG thank you and we hope that we will meet again! ❤️

Gasmi Ayoub

This was our second visit, and once again it was an amazing experience! The hotel, food, and service were all excellent. Warm greetings to all the wonderful staff a special thanks to Mr. Fares from the Beach Bar and Ramos from the animation team for his great energy and kindness my son Adam is asking me to take him back to Ramos !!. And a big thank you to Mr. Safoine from the kitchen for the welcoming smile and the preparation of our table for 10 persons every night and to all chefs for the amazing food ! We’ll definitely be back again soon

Lisa Prance

The staff were lovely. Rooms were clean, spacious and comfortable. Beds were very comfortable. The food was good on the whole. The only real downside was the evening entertainment and because the hotel is very remote there was nothing else to do except listen to the same kids songs being played every night. For this reason I would not visit again.

Petra Tvarohová

My stay at Stella Gardens Resort was nothing short of perfect. The entire place feels like an oasis of peace, beautifully maintained gardens, crystal-clear pools, and an atmosphere that combines luxury with a genuine sense of home. The rooms were spotless every day, the food was always fresh and varied, and every member of the staff worked with a smile and sincere dedication. Among all the wonderful people working here, one name deserves to be written in golden letters. Mr. Omar A. Fadil. What he does comes straight from the heart. His professionalism, natural elegance, and kindness toward guests are truly rare to find — not only in Egypt, but anywhere in the world. He has an incredible gift for sensing what a guest needs even before it’s spoken. Every gesture reflects genuine care, empathy, and warmth that no luxury can replace. Thanks to him, our stay was not just a vacation, but an unforgettable experience filled with comfort, trust, and humanity. Mr. Omar A. Fadil is the true treasure of Stella Gardens and one of the main reasons I would return without hesitation. Thank you for everything —for the care, the smile, the respect, and the humanity that shines through everything you do. Highly recommended —both the hotel and the exceptional Mr. Omar A. Fadil. ✅❤️

Mahmoud Hamed

My stay at Stella Gardens Makadi was a wonderful experience. The hotel boasts a calming atmosphere and impeccable cleanliness, and the rooms are spacious and extremely comfortable. The facilities are diverse and cater to all needs, whether for families, couples, or even solo travelers. The animation team was truly amazing, spreading positive energy and joy throughout. I would like to extend a special thanks to Kiro, whose cheerful spirit and refined demeanor added a distinctive touch that made the stay even more enjoyable. I highly recommend this place for anyone looking for a sophisticated experience filled with beautiful memories. I will definitely return.❤️❤️❤️

jay waggy

This is the second time at this hotel and since June this hotel seems to have gone down hill a little. But improving day by day.The rooms are comfortable and very clean. We was given the wrong secret code for our room and when we wanted to book a restaurant we could not as on the app it said that all the restaurant bookings had been used up, but this was rectified as soon as reception staff was aware. All the staff at bars, restaurants and housekeeping make this hotel, the gardens are really nice and well kept. This hotel is coming along well.

Gena Henen

Amazing vacation. I spent 5 days- 4 nights with my family at Stella Gardens. The hotel is amazing, the service is great, staff are very friendly and respectful. You can feel safe, comfortable and confident that your kids are safe and enjoying everything. The food is very nice, high quality and very tasty and clean. The shuttle is always ready to take you to / from the beach. The beach water is crystal clear. You can see fish swimming around you. If you go the end of the pier, you’ll be able to enjoy one of your best snorkeling spots. Make sure to take your own snorkeling tools or you can buy them from the hotel store. Excited to go again one day. Thank you for the amazing vacation!

Christine Flower

Great hotel, but one for families. We had hoped that going in early October would ensure that we had a nice, peaceful holiday. Not at the Princess Andriana, it was full of noisy young kids. Meals in the buffet restaurant felt like feeding time at the zoo, the food was pretty average also. Fortunately the a la carte restaurants were better, and the staff on the whole were smiley and helpful.

naama molek

Its a great all inclusive hotel for families, the rooms are spacious, the resort is beautiful and you can enjoy snacks throughout the whole day. The water park is very nice and the beach is just five minutes away. That being said, the service is not a 5 stars hotel service, the receptionists weren’t very helpful or nice, our rooms were far from the hotel’s reception and main area, but theres only one golf cart that could sometimes take us uphill to our rooms, not so comfortable with little kids and elderly people. The concierge was always very nice and helpful. The food at the buffet is ok, I recommend making a reservation for the restaurants. The indoor pool is great but is suitable for adults only so don’t count on it for the kids in the colder months. Overall we had a great family vacation and I do recommend this place.

Milica Cvetkovic

⭐️⭐️⭐️⭐️⭐️ Our stay at this hotel was simply unforgettable – the best vacation we’ve ever had! From the very first moment, we felt warmly welcomed. The staff is incredibly friendly, attentive, and always ready to help. Especially Ms. Rita, who was so kind, caring, and helpful – we are extremely grateful to her. The hotel itself is beautiful, the rooms are very comfortable and well-maintained, and the food was absolutely amazing – so fresh, delicious, and diverse! Every moment here was pure joy. We wholeheartedly recommend this hotel and are sure that anyone who stays here will have an unforgettable experience. Best regards Family Cvetkovic

Petr Kucek

Absolutely amazing family holiday! ⭐⭐⭐⭐⭐ We stayed at Princess Andriana Resort & Spa in July 2025 and honestly – it was just perfect. I was there with my family and we had a super clean and spacious family room with the most beautiful sea view you could ask for. The hotel facilities are top-notch – everything is well maintained and looks stunning. The food? Delicious! We especially loved the Greek dishes and the local wine – absolutely spot on! 🍷😉 There’s a great mix of activities if you want to stay busy, but also plenty of space to just chill and enjoy the calm. Access to the sea is super easy, and the beach was clean and not overcrowded – just how we like it. We really enjoyed our stay and would 100% recommend this place to anyone looking for a relaxing and high-quality vacation. Big thumbs up from us! 👍 — Petr

Hadas Cohen

We traveled with 3 young children. The good: Beach is near, pleasant, not too crowded, has nearby bar and restaurant, toilet, water sport. Water park is amazing, the kids absolutely loved it! Family room were spacious and tidy. The ok-ish: Food. Not bad, but could be better! We managed to book couple of restaurants after talking with the guys face2face instead of using online reservation. Liked the beverages and ice cream very much. Must improve: Kids club was affectively not working at all. No activities, no toys nor games. Very disappointing as we were in another hotel last year were the kids enjoyed the kids club almost all day long. The ladies working there said "there's not enough children for starting an activity" - every child that got into the club saw nothing interesting going on so he left. They didn't greeted a single kid with a smile. It seemed they really don't want to be there. Overall great location, comfy rooms and amazing sea view. Will return again only if kids club will actually work because it's really important for us.