Elijah Orama
We visited the Disney’s Art of Animation Resort for Vacation on our trips to Animal Kingdom, Epcot, and Hollywood Studios. The hotel was very well decorated and filled with cool surprises. Our rooms were spacious and it featured a cool Murphy Bed and a Mickey Mouse Alexa. The arcade was amazing along with the gift shop. Finally the pool was extremely fun and giant. Only complaint was the expensive cost per day even with an employee discount from our family.
Rachel H
We stayed in a Finding Nemo suite. We had six adults and fit nicely - 2 per bed. We did end up getting a roll away bed so we could have more sleeping space.
The main pool was great, with lots of room to spread out.
Worth noting: Disney doesn’t clean your room every day. You may need to ask for more coffee pods and cups.
Dafna Fikler
We changed our first room because it was too close to the smoking area and we could smell smoke each time we opened our door. The elevator had a foul smell. We overheard someone say “I’ll take the stairs to avoid the elevator with the stench of death”.
They were nice and agreed to change our room. The new room had strong chemical smell. We left the room door open to let some fresh air in. After a while we understood why they used so much chemicals, the bathroom reeked of sewage. You can’t turn on the vent because it’s motion activated only. There is also rust around the drain. We wanted to switch rooms again, the front desk sent a plumber who said there was indeed a problem which he had now fixed. It seemed to get rid of the smell, but then it came back a few hours later and it smelled horrible throughout our 8-night stay. We didn’t complain about it again because we were already unpacked and didn’t want to switch rooms again.
We were in a room with a connecting door. You can hear everything from the neighbors and it keeped waking us up. One night I even heard the neighbor’s snores.
We asked for a fridge instead of the beverage cooler, since we read online that this was possible. They sent us a different beverage cooler. Before we figured that out the person who brought us the fridge moved the dresser to fit the new beverage cooler, and it dragged out leftover foods and crumbs. She smeared it over on the floor with her towel and left most of it on the floor. That was disgusting.
When showering, I found a hair on my hand that was definitely not mine. We were here 7 years ago and it was great. Now we regret coming.
Mark whiteley
We stayed in the older motel style rooms. The rooms are very clean and remodeled but they are small and there’s nothing special about them. Two beds, basic bathroom. They put in a classless shower curtain to separate the bathroom sink and the sleeping area. We brought 4 large bags/suitcases and there isn’t a good spot to put everything. There is a mini fridge and plenty of spots to charge fans, phones, batteries, and watches. The pool was great.
Towards Disney as a whole, I hated how I have to use all of my food credits. We had 9 meals and a few snacks left by the end of our trip. They said, use them or lose them. There are no refunds or changing them to all snack.
I have a hard time understanding this and see it as me losing money.
The resort is well taken care of and there are nicer buildings. If we stay again, I would spend more to stay at the nicer or more modern buildings.
The Art Kemist
The rooms are nice but could use some Hampers or Baskets for guest to place there dirty towels in after use. I think that it's very degrading for the cleaning staff to have to pick dirty towels off the floor.
The Food Court packs that magical feeling . And the whole menu could use an update . The food anywhere outside of the resort is way better and you don't spend as much. The prices of the Bottle soda and Gatorade are a true crime . And the choice of food is not that great and some of the items . Like the salmon for instance is way to salty. And attention to detail is something that needs to be worked on . Twice we have been there for a Surprise birthday and both times after making sure with the staff has there yet to be a decoration or design to get that Zip-a-Dee-Doo-Dah expectation.
the front desk staff are great at the Art of Animation Section .and so are the Managers and the grounds keeper.
Some of the room cleaning crew need to be retained on how to properly clean a floor. With proper side to side or front to back patterns. And not large triangle 📐 patterns the skipping a section and then leaving one room in complete And moving to the next. All that with no disinfectant just water on a rag. Especially when you have all the visitors who save their money to sit back and enjoy the trip and have our little ones crawling ,walking or rolling around the floor to enjoy there selves. And the plumbing is another issue that has to be checked.