jennifer halko
The 2 bedroom luxury suites are very nice. They are basically two adjoining rooms. Each room has its own living area, which also contains a small kitchen. There are no dishes of any kind, but I read that you could ask for them at the front office. The heated pool is open from sunrise to sunset. The breakfast area has lots of seating. It is mostly breads, pancakes, and cereal. Each morning, there was at least one type of protein, such as greek yogurt and sausage or eggs. The location is great. It is easy to get in and out of and close to many places to eat. The area felt very safe. You have to have your room key to enter the building and work the elevators. Parking was convenient.
Grant W
Overall, it was serviceable for a short stay to visit the Universal parks, but for the price we paid I was underwhelmed.
Our non-club suite (intermediate room class) was spacious and clean, but dated. The beds weren't the most comfortable, and no comforters were provided. Oddly, the kitchen features a stove but no cookware, or even plates/glasses/silverware. Housekeeping only every three days was also rather stingy, especially for non-long-term guests. Worse yet, certain items (ie towels) could be picked up at the front desk, but others (ie additional shampoo) could only be delivered to your room. There didn't seem to be much rhyme or reason to it, at least from a guest experience prospective.
The breakfast was decent but had limited options - no meat options were served any of the four days we ate there.
The included park shuttle was appreciated, but only offered one outbound and inbound time per day, and the inbound time was ridiculously early for anyone looking to spend a full day at the parks (5 pm).
Lastly - NO gym access included, unless you get a top-level club suite! This was utterly ridiculous - I've never been to a hotel that offered a gym but only to certain guests.
Service was friendly, location was convenient, and the facilities were fine overall. Just a few simple changes (daily housekeeping, properly stocked kitchens, a few options for shuttle times, gym access for all) would make this an excellent choice and a great value.
Erika Shell
My experience there was disgusting. We had a wedding to go to in Orlando, I chose this hotel because I wanted a hot tub. The room was ok upon inspection. The bed was comfy. I turned the AC it wasn't hot but it never got cold. The hot tub wasn't working when we got in. I called they said they would send someone down to check it out. Nobody came, so walked up to the the front desk, Brenda tells me that she will call maintance. They finally got the jets running the hot tub was lukewarm at best. No clean towels for the pool. Breakfast was awful. Later that night we were laying down in bed, my friend was eating some candy we found a roach in the bag of candy. I told them at the front desk she kept the bag with roach in it. She told me that the manager would be in touch with me. We checked out Sunday today is Wednesday so call. I am very disappointed I would give it a zero star of I could.
Dunia B
Pleasantly surprised. Great location, great (complimentary breakfast, great pool and lobby area. Complimentary Dove products in bathroom which is nice. Furniture in the room could use updating but overall, very comfortable stay. Wifi comes and goes and shower head was quite low, not the end of the world.
Lora Phuong Tran
I was concerned due to bad reviews before checking in here. But after staying for 5 nights, I felt quite satisfied. The room I stayed was the luxury room (70 m2) that is so large, clean and comfortable. The staff is nice and approachable whenever I need something. The only thing I don’t like is the breakfast that is so poor in menu. Overall, the experience was good with a decent price.