Cancun

Martin Chatham

Just spent a lovely 2 weeks here at the Occidental Costa Cancún. I would like to say thank you to all the staff who work there and helped to give us a great holiday. In particular, Pedro who helped me with my booking and arranged THE best room in the hotel for me, Sheyla in Guest Services for her assistance, Adilena who did a wonderful job cleaning my room, Maria from the buffet restaurant who always greeted everyone with a beautiful smile and was so helpful, along with mi amigo Milli Vanilly the waiter, mi amigo, who was such a nice friendly helpful waiter there. Last but not least Sandra Cruz the lobby bar waitress, so hard working but always found time to share a laugh. But really, everyone there worked like trojans, especially as we had the spring breakers there at the same time, thanks to the bar staff of both bars for fitting me in between serving all those shots and cocktails! As the hotel is a little on the small side, it did feel a bit cramped when it was full but I still had a great time, and compliments to the cooks/chefs. Surprisingly good quality food and a reasonable variety to keep us interested, and the important thing, no stomach upsets whatsoever! And I lost count the number of nights I went to bed and woke up later with the lights still on as the bed was so comfortable! I have to say this friendly, comfortable hotel gives fantastic value considering the room rates, so thanks very much and hope to see you all again sometime! There was always a sunbed on the beach, and the sea was calm, clean and shallow. no more than chest high and had a sandy floor and a lifeguard on duty all day. I enjoyed watching the various boats coming and going from the small harbour next door. Very handy for the ferry to Isla Mujeres and other boat trips, though some might not like the very occasional whiff of diesel and petrol fumes.

Heather Broom

This all inclusive resort was amazing! Lots of amazing and friendly staff members in restaurants! Pepe, Cesar, and Emmanuel made our restaurant experience so fun! Grace and Laura on the entertainment team were so fun and energetic! My family loved water aerobics, such a fun way to workout while on vacation! The facility itself was very clean, and the food was great. I will definitely be coming back here when I come back to Cancun!

Channing Smith

Absolutely loved my experience at this resort! The food was great all day long we LOVED our bartender Christiano. Grecia with the entertainment activities was so nice always spoke to us and made us feel welcome to join in on dancing and playing games. Rooms cleaned frequently, water always restocked. The excursions are super easy to book with many options and transportation to and from the hotel. Would 100% recommend this place don’t listen to the other reviews.

Rathy Siva

We just returned from the beautiful and amazing resort Costa Occidental at Cancun. 3 of us from markham Ontario Canada stayed there for a week. It was an amazing week 🙌 We brought back lots of memories. All the staff were wonderful, kind, and the food was amazing 👏 The beach area was clean all the time. We spent more time at the beach than the pool. We loved the food from the Italian and Mexican restaurants and we enjoyed the buffet too. Emmanuelle, Pepe, and Venilly were very friendly with us! One day the oatmeal we got wasn't warm. As soon as we told them they apologized and brought out a warm one. They were so wonderful. They took care of us well. We enjoyed the morning stretching class and zoomba dancing. Rooms were okay - only one of our room's cupboard drawers was not working. We didn't use it. And the stand light switch was not working. Otherwise, everything was great 👍 It's a beautiful resort and we have definitely planned to come back.Thank you, everyone 😀 The vacation was great and the service was excellent!

B L

CUSTOMERS BEWARE!!! I’ve been to Mexico 6 times and I gotta say this resort is an absolute nightmare. All of the sunny beautiful photos you see of the resort are FAKE. The rooms and entire resort look like they’ve been stuck in the 1970’s. It’s completely rundown and looks like you’re staying in a cheap 1-star motel. We were too scared to eat at the buffet because all of the food looked so bad and unsanitary. We had a “pool view” and couldn’t sleep until 4 am due to the loud erratic noises coming from the annoying speakers downstairs. The employees working there gave us an un-easy vibe and we felt UNSAFE. We even had to move the coffee table in our room to block off the door that opens into the other connecting room. This is completely unsafe especially given that anyone can enter the room while we are sleeping. The beach itself looked like a run down lake and it REEKED of SEWAGE. Trust me if it wasn’t for us getting a complementary room due to our cancelled flight we would’ve never chosen this resort. Take it from me, if this is your first time in Cancun you will be completely DISAPPOINTED. PLEASE STAY SOMEWHERE ELSE AS THIS RESORT GIVES CANCUN A BAD NAME.

olenaber.imaginefinancial

It was absolutely amazing dinner. I don’t even know how to describe it our experience. Host was top notch. Our server was great and the manager stopped by to ask if we had a good time. Food is delicious. We were in and out less than an hour, wow!!!! Thank you so much for your hospitality.

Kevin Rosario

I spent the past week here and it was the perfect vacation spot for me. The gym is really great and has a squat rack, barbells, and most of everything else you’d need. It’s definitely not a typical hotel gym. Reyes, Lupita, and Pablo who work at the desk at the gym were always very nice and super helpful. I was a little worried about the food situation, but thankfully they pretty much always had healthy food options available at the buffet (roast chicken breast or turkey, baked fish, steamed vegetables, lots of fruits). And the fruits are incredibly good. All in all it was a great experience. I’d definitely come back.

Katherine Kerr

This is a really relaxing resort with the option to go from hotel to hotel. The all inclusive aspect was really great, especially with kids. The staff were attentive and friendly and the resort was kept very clean. I liked the cultural inclusions in the decor and their nightly shows were fun. The food was good but not amazing, however that is totally expected at in all inclusive.

Rachel Dziver

Amazing dinner. The Garlic Soup was delicious. The mussels very tasty and the sea bass??? Melt in your mouth fantastic. Finished with the almond tart which was the perfect combination of almond and not too sweet. Thank you for a mouth watering dinner. 🩷🩷🩷🩷 not to forget the staff…. They were super helpful, polite and patient with my questions and lack of Spanish. ❤️❤️❤️❤️❤️❤️❤️

Luke Chmilenko

We had a wonderful time at the resort here! One of the major standouts was Julian Pulido who made our breakfast experience perfect every single morning! It was always a pleasure to see him every day! Would definitely recommend coming here and sitting in his area!!

Elizabeth Sh

I have just finished my 10 day vacation at Ocean Coral & Turquesa. The rooms were clean and seemed renovated. The resort itself felt very clean, no littering, staff is quick to collect dirty cups outside, restaurant plates quickly collected etc. The service is a reason alone to return to this resort. Eduardo at the pool bar never failed to make my family feel welcomed and special. He always had a mojito already made without question as this was my drink of choice. Another honourable mention is Frankie at the Lobby bar. He is always friendly and social with myself and my family. Always open to chatting and providing wonderful service. In general, the staff seems like they want to be there and is always walking around with a smile on their faces and willingness to help. The food is excellent, they excel in all departments, however their sweet treats always stood out to me. They have all varieties of food to cater to various dietary needs. Pool is clean, ocean is beautiful, and I wouldn’t let the seaweed deter you from coming here, it is a beautiful resort. The whole place has a very positive dynamic and I would recommend it to anyone looking for a relaxing but fun vacation!!

Kim

Ricardo and Eber were the greatest at the buffet in the morning and at Villa Marina for lunch! The best service and always happy and smiling! Super friendly and consistant! Also excellent service from Eduardo serving us drink on the regular beach all day long! What a great staff this hotel has. A la carte restaurant are a bit disapointing du to lack of staff and food not being good for 5* hotel. Same goes to buffet ... not much selection and always the same stuff. Thats the only downside of this resort. Beach is long and enough room and chairs everywhere even at the pools! Great resort in general!!!

Monica Burrows

Loved our stay at Ocean Coral & Turquesa. All the staff were friendly and helpful and couldn't do enough for us. The food was great, we could always find something we liked, especially the desserts! Would definitely recommend and return. Shout out to Jazmin for the fantastic flaming coffees, Estrella our server at the juice bar and quiet pool bar who brought me a cheesecake shot for my birthday! Also Eduardo and Fernando at the Japanese restaurant. The resort is very nice but the staff make all the difference.

Barbara Amaral

As a privilege guest Coral and Turquesa provides a quality, luxurious and romantic trip. We enjoyed all of the amenities the hotel had to offer and the activities (especially the yoga classes in the morning). The spa privilege experience was amazing. We loved using the sauna, steam room and aqua therapy. A big thank you to Emmanuelle, Miguel, and Eduardo at the privilege lounge for great dining and service our entire trip. Also to Ricardo and Angel at the beso pool. Thank you to our Butler Carlos, he made sure our stay was excellent! Thank you to Hector for helping us with our luggages and our transportation schedule. We will definitely be back soon!

Pualani May

Our butler Carlos was awesome! We had a very large family party and he worked very hard to accommodate all of our requests. He was always checking in and making sure we had everything we needed. My only complaint was our Privilege Dinner. We had choice of lobster tail or steaks. We also had to move to another restaurant. Our menu was decent but the lobster tails were so small. The restaurant we moved to had better lobster tails than we were given. I didn’t think that was appropriate given the privilege dinner is supposed to be fine dinning style. Other than that we had a great experience overall We will be back

Jack Pajak

This was our kids first trip to Mexico to an all inclusive resort. We all had a blast, all of the staff were very kind, patient and attentive. The food was great, but I particularly enjoyed the tortilla soup. The drinks were about what one would expect, overly sweet and watered down but in the heat they did the trick. The property and rooms were immaculate, they were constantly cleaning and doing maintenance. Finally the shows and entertainment were top notch. I particularly enjoyed the prehispanic and samba dance shows. I would definitely recommend Dreams Riviera Maya for families. It's a great resort, give it a shot for your next family trip.

Audrey Mischa

We are having the most wonderful time at the Dreams Riviera Cancun with our two kids 1 and 4 year olds. The staff has been amazing, Abraham at the Seaside Grill was spectacular and made our trip feel so seamless and special and Aaron at preferred club went above and beyond to make this trip so special. My husband needed cough medicine and he had ordered it from a pharmacy and had it to us within the hour. We stayed in room 2551 and had a wonderful view of the ocean and pool and the weddings. We brought a sound machine because we knew it would be loud but also wanted the view and fun vibe from our balcony. They brought us a twin bed for our 4 year old and a crib for the baby. Yoga was such a treat after traveling not realizing how much we needed a good stretch. The pool bar and beach bar bartenders were fabulous. I do not drink much or often, every few days and they remembered my name and my order. Cannot recommend enough!

Darryl L Pillipow

Our stay was absolutely incredible! From start to finish, the service was top shelf—every detail was thoughtfully handled, and the staff went above and beyond to ensure we had a fantastic experience. The food was outstanding, with a wide variety of delicious options that catered to all tastes. Whether it was breakfast, lunch, or dinner, each meal was a treat. The real standout, however, was the staff. Every single person we encountered was friendly, courteous, and genuinely eager to make our stay memorable. Their warm smiles and professionalism added a special touch to the trip. This resort is a perfect blend of luxury, comfort, and exceptional hospitality. We can’t wait to come back and experience it all over again! Highly recommend to anyone looking for a relaxing, top-notch vacation.

Meagan D'Antone

Probably a 3.5 star place at best. If you've stayed at a 5 star resort before, this is a huge disappointment. Starting with the food; all the restaurants open at different times and if you don't go exactly when they open, it's an hour wait. They can't accommodate large families and if you have a larger family, they don't take reservations. Food quality is average for resort, nothing to comment on. Depending on what's going on at the resort, they just close restaurants, including the buffet making it very difficult to eat. Room service takes an hour and is very poor quality. In terms of the rooms, they were not cleaned daily. The beds were made once a day. Turn down service was hit or miss. We had to asked several times to restock the fridge. They kept taking our bottle water (we needed it for formula). Just not the 5 star standard. Service was okay. About half the staff seemed annoyed and that we were bothering them. We had to constantly request the things that were included with the cabanas and for the large party cabana. Club level ended up being a joke and was not the same as other resorts. The lounge was nice, but it's just a room to the side and the appetizers were only steamed veggies and salad. The only club restaurant always had a wait. We also had to continously request the items that were included with the club level. Anyone can access the club beach and we were never asked to show we were club. Overall, very much 3 star. Disappointment if you expect 5 star standard

Geeshan Subasingha

Disappointing Experience – False Promises and Poor Service I recently booked Dreams Riviera Cancun Resort & Spa for a family vacation, expecting a high-quality experience. While some aspects were enjoyable, the overall stay was disappointing due to misleading promises, poor service, and unprofessional staff. The Positives The waiters, waitresses, and bar/restaurant servers were excellent—attentive, friendly, and provided the level of service you’d expect. I also had no major issues with the food, despite some negative reviews online. However, let’s be clear—this is not a 5-star resort. The Negatives I originally booked a premium-level room, and tried to upgrade to a club room which was unavailable upon arrival. Instead, I was offered “club privileges,” which were supposed to include: • Exclusive check-in at the Preferred Lounge with upgraded drinks and snacks • One-time access to the Hydrotherapy Circuit • A designated beach area • Upgraded in-room amenities (snacks, juices, espresso machine) • Complimentary bottle of liquor (Rum, Tequila, or Whisky) • Aromatherapy for turn-down service • Exclusive a la carte breakfast at Seaside Restaurant At a cost of $400 USD per room. Unfortunately, what was actually provided amounted to about 25% of what was promised. When I raised concerns with the concierge, they repeatedly said they would “look into it” but never followed up. At checkout, I asked for a credit since they failed to deliver on their promises. Instead of making it right, they simply said Keyla (the staff member who outlined the benefits) had made a mistake and that I shouldn’t have been offered those perks. If that was the case, there was absolutely no value in the upgrade. What’s worse, they made no effort to rectify the situation—no apology, no goodwill gesture, nothing. Service Issues • Neither the front desk staff nor the concierge knew where the club lounge was. Instead, they kept referring me back to each other. • The front desk staff had an attitude and a smug demeanor—completely unhelpful and uninterested in resolving guest concerns. • When I asked for the manager’s contact, they only provided his name and refused to write it down, despite having a notepad right in front of them. Final Thoughts This resort does not provide 5-star service. The staff at the front desk and concierge were poorly trained and unwilling to assist guests. Instead of owning their mistakes and making things right, they brushed off legitimate concerns and dismissed their own miscommunication as irrelevant. If you’re looking for a true luxury experience, this is not the place. The service I received was more in line with a 1-star resort. I would not recommend staying here unless management significantly improves its customer service and accountability.

Dustin

Amazing experience as usual with Dreams resorts. I had my designer sunglasses stolen by another guest in the gym, and within 1.5 hours after reporting it the security team checked cameras and tracked down thief and retrieved my sunglasses. I was very impressed. Pool bar is great. Beach is amazing. 200 meters out in white sand at only knee level water. Food was 4/5! Walking distance to local shops and clubs.

Pita Loopa

There was so much to love about this place! First, the shining star of our experience: the staff! So many wonderful, smiling people always ready to help, and serving with kindness and a welcome smile. I couldn't speak highly enough of the staff we encountered all day, every day. Second, the food: absolutely delightful. The buffet was by far our favorite option as it was fast and convenient, and there was always something for everyone in our group, from the picky 4 year old to the choosy 78 year old, everyone was happy. The coffee was excellent as well! The room: it was clean, bed was comfortable, bathroom had everything we could need for comfort and cleanliness, view was fantastic, could not hear our neighbors at all. They supplied an extra bed on wheels that was very comfortable as well when we decided we needed more sleeping accommodations. The beach: oh, the beach! Clean and expansive private beach with clean white sand, plenty of lawn chairs and towels, shallow waters and calm waves perfect with kids or to play volleyball etc, lots of shade available, servers making their rounds, etc. Surrounding area: lots of little shops right across the street from the hotel entrance selling all the souvenirs you could ask for, hats, sunscreen, sugar skulls, etc. A large supermarket within a short walk that was much like a Target or Walmart, selling ALL the things you would need to live, including a full grocery store. The only negative we experienced was the evening noise level from music outside by the beach that lasted until 10pm with lights shining in our windows almost every night. Really only an issue because we're early to bed folks with little kids, but not so bad we couldn't overlook it. I'm sure the young visitors really enjoyed the experience. We'll still be returning to Dream Sands without a doubt.

Stacey Buescher

We loved our stay and hated to leave! The one negative was the room was a bit small but outside of that it was perfect. The staff was so friendly and helpful. The beach, pool and food offerings were great. The beach was particularly good with both size, specific location for wind, etc and cleanliness. The entertainment staff was so fun with providing things to do throughout the day that accommodated all ages (Natalia, Leilani and Bryan!). We would absolutely go back.

AD DeLaney

I just returned from my stay at Dreams Sands. Overall I would stay here again. The renovations are obvious in some areas but not so much in other areas. It’s definitely an older resort. It’s not a huge space so you won’t have to worry about getting lost or turned around. The staff constantly attend to keeping the resort clean at all times. I only had one bad experience with one manager in The Gaucho Grill. I reported it but it was so offensive and disrespectful I thought it would ruin my trip. But I had such a great experience with Enrique who served us mostly during breakfast and lunch. He was attentive to everyone he encountered and genuinely seemed to enjoy what his work. We had a spa day and that was the icing on the cake for me. Beautiful visually and the staff in the spa were very attentive.

Zak & Brent

Stay FAR Away from Dreams Sands Resort I stayed at Dreams Sands from Tuesday to Friday, paying in full for myself and my wife—including an upgrade to the “premier” experience. My wife had to leave early Thursday morning, so I asked my younger brother if he wanted to stay with me for the final night. Mind you, I already paid for two guests through Friday. No extra services, no extra food or drinks. Just a simple guest swap. Apparently, that was unacceptable to the staff. At checkout, they refused to give us our luggage, threatened to call the police, and held us hostage until we handed over $200 in cash—with zero explanation beyond “hotel policy.” It was unprofessional, hostile, and completely unjustified. Beyond the nightmare ending, the resort itself is trash. The food? Inedible. The drinks? Watered down and awful. The facilities? Run-down and far from what’s advertised. Save yourself the money and stress—don’t book Dreams Sands. Ever.

Suresh Gadaum

We were staying in Nizuc for 5 nights and 6 days. After arrival, they forced us to take a tour of Grant hotel and they would give $500 Resort credit to spend. We had an appointment at 9.30am and they were trying to sell the Palace Elite program and made us sit till 5.30. They will never allow you to leave, they attack you the moment they know you can afford to buy their plan. Finally they made us to spend 10K(me and my friend) on their plan and they promised few benefits but when the contract came to sign after swiping the credit card, everything was incorrect. Excellent hotel Excellent Food Excellent Service I will recommend this hotel and I will go back but never attend their Grant tour or elite sales pitch. I give them 1 star because I lost one day for their sales pitch and 1 day to get refund. Please don't fall for their 500 Resort credit and go to their Palace Elite sales. Their treatment after they take your money is horrible and they treat you with disrespect. Moon palace Nizuc is great experience without their Grant tour Elite program sales pitch. Don't' fall for it. Enjoy you vacation...

Terry Parsons

Fantastic. We stayed at moon palace sunrise. Resort pays attention to details here. Plenty for kids to do, do not go here if you're trying to lose weight! Food is plentiful and delicious! Ice cream snacks, pizza and BBQ by the pool! Lots of restaurants. App is used to make reservations or even ask for house keeping. So many pools. All areas are great. The kids pool area is conveniently located beside a regular pool area with swim up bar. Evening entertainment was fantastic and not some artist hired off the street and told to lip sync a Micheal Jackson song. The main lobby is large and has an upscale feel. It is not a breezeway style lobby though you'd find in other locations. This is a hotel resort enclosed lobby. Fancy, but not outdoors. Don't listen to anyone about the beach. Yes, you can't snorkel it like Cuba and it's not crystal clear, but the sand is white and the beach area is large and inviting. This resort is huge but no issues if you have mobility issues as golf carts will come pick you up. Overall it was a great experience and has a sense of high class here. Highly recommend.

Goutam Ghosh

positives: 1. location and view 2. beautiful pools 3. kids playrooms negatives: 1. food: The food in the buffet is terrible. The staffs are not trained to work in a '5-star' level hotel. The restaurant food is better but it is very difficult to get reservation. You have to reserve 2 days ahead. You might to have to wait for the buffet for 20-30 minutes in pick hours. If you care about having good food then don't go there. 2. spa : the facility is good but staffs are not trained for massage. They don't know anything about massage. 3. safety: if it rains it is very risky to walk around. The stairs and the door front gets flooded and they don't care about draining the water even after the rain stops. You have to bring you own umbrella, the rooms are not connected. We had to walk to our room in rain in the midnight. 4. They have golf cart for roaming around, but you might have to wait for a long to get one. 5. resort credit: resort credit policy is a scam. Do not fall for this trap. You can use these credits for very limited things. They increased the price for those things very high and you have to pay the tax for that. For example, you can use your credit for massage which costs around $400, you have to use 400 credits and around $80 tax. The regular price of a massage is around $80.

KA Brooklyn

Like everyone else, am seeing all of the news and now these negative reviews here to spam Palace Resorts (probably many people who have never stayed here) We have been to Moon Palace multiple times, as well as Sun Palace and they are absolutely wonderful resorts with truly excellent staff who provide top notch service. Prefer the beach at Sun Palace, but Moon Palace also has gorgeous pools. Both resorts have had great AI food. We have found their Customer Service team to be pleasant to work with, especially the Try & Buy team, which was very generous offers for returning to Palace Resorts. And while not members, have done the presentation which was no different than any other of the sort. In addition, Palace Resorts hosts multiple large events annually for major artists such as Luke Bryan, Dave Matthews etc. To have these events, year after year for thousands and thousands of attendees without issue, would indicate that Palace Resorts maintains highly professional relationships with the artists. Lastly, I would say before posting a negative review if you have not stayed here, to consider the aforementioned amazing staff at Palace Resorts, who truly create a wonderful vacation experience. (ps, not in any way am I affiliated with Palace Resorts but felt compelled to share our true experiences there)

Stephanie Brown

Been sitting at the airport waiting for the shuttle for over an hour since my plane landed.....would consider some other form of transportation from the airport.....this resort shuttle is a joke. I will update this week as we stay at the resort. Finally got to the resort after 1 hour 15 min at the airport....shuttle drops us at the wrong lobby....wait in line 40 min to find that out....then back outside to wait for a shuttle to take us to the right lobby.....can the kids have a snack at the all inclusive resort I have already paid for while we wait?.....Nope can't have anything until you check in at the right lobby....good grief. Ok been at the resort since Monday after the transportation debacle and ready for some updates. Very difficult to get reservations for restaurants as the reservations open early a couple of days in advance and fill up quickly. They do try hard to get you on the breakfast tour to become a resort member....they say it will only take an hour and threaten you with having to pay your own taxes for everything if you do not agree. I was able to elude them but will keep you updated on what "paying the 16% tax" means. The kids did really enjoy the water park and it was included but only if you stay at the grand location....otherwise there is a usage fee. The water park was easy to access but you had to get there before 9am and put something on a few seats if you wanted a place to rest during the day.....many seats appeared to never be used but Noone seemed to ever move their stuff and staff said they were unable to help with any seating as seats were first come first served. The wait staff at the water park was very good as was the wait staff everywhere in the resort. The kids indoor play areas is one of the best I have ever seen in cancun with arcade games not requiring any additional money and an abundant amount of staff...making them feel safe and welcoming. We as a family have been to at least 10 other resorts in cancun and are members at the Xcarat Mexico resort. The food was above average for these all inclusive resorts but not the best I have had. The grand buffet does get very crowded with about a 30 min wait in the mornings but other breakfast buffets are open on site although they are smaller with a less varied selection. The family shows were among the best we have seen at an all inclusive resort in cancun....we saw the adult magician (there was a kid show we did not see), the luchadoras, and the Michael Jackson tribute. We also watched a bit of the fire show one evening which looked entertaining as well. Our room service and cleaning staff were the best I have ever had in cancun and they were tipped accordingly....met every need in a timely fashion with a smile and "My Pleasure." The beach was typical of cancun with cloudy muggy water and excessive seawèed...but that is typical of every location I have seen in cancun. There were plenty of activities during the day for the kids at the pool with bracelet making, bike riding, play doh, face panting, and balloon twisting being a few of our favorites. My daughter and I did get facials....I did not want one but you have to pay for one for yourself if the other person is a minor....essentially doubling the price. My dad traveled with us and had recently recovered from a stomach bug so he did get iv hydration at the spa which was nice and helped him have a more enjoyable trip. My dad also had a full body massage which he said he enjoyed. We did have to travel to the gol course spa for my daughter and I to get our facials but the transportation was fairly easy with the shuttles (golf carts). Checking out tomorrow will update again when I get home.

Ashlie Berdiales

My boyfriend and I went for the first time for Spring break and it was absolutely amazing! The service was unbelievable, the cleanliness was great there is always someone cleaning keeping the place very clean! Especially the windows I was impressed. Bartenders are fast and very nice. Shout out to Ivan working in the buffet, his energy was wonderful, we went to go see him almost every day! The only thing to really be prepared for is the music, they play a ton of anthem themed tracks with very straight beats. I would've loved to dance to some sensual, slow off beats to mix things up. All in all great experience, we will be back!!!

Jose Coronado

Trip: 3/26 -4/1/2025 - We are members of TTR and have been since 2012. We preferred the older hotel experience when you were treated as a family guest and all the staff would treat you the same regardless of any compensation. With that said, we still enjoy the escape from our everyday lives and TTR is the place to make this happen. The hotel although relatively new, needs some repairs and more maintenance. The rooms in the tower are excellent for the most part but could use a better system to keep the humidity down when the patio door is open to let fresh air in. The mattresses need to be replaced. There are only 2 seduction suites with a balcony the others are what we call fish bowls and unfortunately it’s first come first serve at check in. The food selection is decent. Our favorites are the roof top and Romanza. The check in and check out is very good. never an issue and the staff there are excellent people. Out of all the times going, Nacho and Sahdia have been our favorite Butlers. They constantly checked in with us and even though we did not require much assistance during our stay, helped immediately when we needed something. The USA Transfer company used by TTR is a very good service compared to others we’ve used in the past. The TTR gift shop is a bit overpriced but have most necessities if you don’t want to play frogger attempting to cross the street. The entertainment used to be top notch during the older hotel experience but the Playmakers are fun to watch. The bartenders for the most part are fun and friendly people. Always willing to accommodate and experiment with new drinks. I just wished they had better alcohol even for us black wrist folks and i wished they still had Dos Equis. I hate Corona, but that’s my taste. The 3 star location is because of the beach. It used to be clear of grass, seaweed and rocks but it isn’t anymore. But heh, we don’t go for a world class luxury hotel, instead we go for the world class fun and entertainment. We meet new people all the time and make life long friends. I would definitely recommend this place to anyone and anyone of age who loves to live life and have fun.

ModernDayTravelette

Wanted an Adult only all inclusive that had some party to it. This place didn’t disappoint. Not in the lifestyle but still felt welcome, safe and comfortable. The Playmakers always had a show or some type of pool hype game going on. Lots of couples not in the lifestyle there and appeared we were all having a great time. Security is on it with not allowing people to take photos or videos. Lots of dancing, pool bar debauchery and energetic vibes. Very body positive and welcoming. The beach area is small as most of the fun is at the Sexy pool. The quiet pool is perfect for next day recovery and they do offer in room IV treatments.

Kristin McCain

My husband and I came back from our first trip to Temptations Cancun last weekend. It was a short trip, but so good. Everyone who worked there was so nice and helped us figure out the resort. We had a really great team that helped us, so a huge shout out to Fermin, Aranzazu, Vicky, Azul, and Ivan! The best part is definitely the atmosphere. We had a blast getting to know other guests and enjoyed the pool during the day. There are a lot of activities held by the pool that keep the energy and entertainment high. Our room was really nice and we definitely enjoyed the view from Bash tower. We're hoping to come back soon. Definitely stay for at least 3-4 nights so you can get your bearings and relax 🩷

Mignon Cook

We had such a fun time at Temptations, it was nice to see people in our age group. We truly loved the vibe! Thank you, Lucio, Abel, Alex, and everyone there who work hard to make everyone feel special. (Great to see Norma again.) I’m going back this October. Shout out to our butler Azul. Azul is the epitome of a perfect butler, anticipating our every need before we even had to ask. Whether it was securing hard-to-get dinner reservations, or simply finding us cabanas poolside, her friendly demeanor and genuine warmth made us feel at ease. A gem at Romanza, Jesse made our recent dinners an absolute delight with his warm, friendly service and expert knowledge of the menu. We ate there three times! His enthusiasm and care for our dining experience really elevated the evening. The food and presentation at the restaurant was perfect. I also wanted to thank Balam and Lola for our wine conversations and recommendations.

Maureen S

The hotel is very nice and very clean, the beach is an absolute disaster! There is no beach . What is there is covered in sea-weed they just keep Piling it up and if you want to venture into the rocky ocean you have to climb over the seaweed and it stinks! Nice stroll along the water not gonna happen so if walking is your thing this is not your hotel. The pool is very average , securing a chair each morning set your alarm. They also have this ridiculous policy of 30 minutes if your gone longer they put your belongings in the lost and found. You can’t even get breakfast in less than 30, The Cabana’s well if you want one bring your wallet because that’s the only way to ensure one it’s quite the little side hustle and while we were there one of there concierge’s got caught doing just that. Staff are very friendly and helpful and keep the resort very clean. Food is all right but had better at other Secrets. This one has one restaurant for the Preferred section and it was nice but the menu didn’t change for our entire stay. The remainder of restaurants are on the Breathless side which you have access to but the food is average but the steak house was good. Entertainment was nice they have different things going each night and there was good options, just not someone singing the same thing each day. Overall stay was a bit of a disappointment primarily because there is no beach and nowhere to move around when your lounger get to be too much.

Cathy Smuda

This place was absolutely amazing! We had exceptional care from all the staff. Many thanks to Mar (pool waitress), Daniel "Mikey" (pool attendant), Luis (at the preferred lounge), Luis (at the pool), also Juan & Adria. Everyone was helpful and extremely nice and made sure you were well taken care of. Food was exceptional, rooms were very clean and tidy. The shows were outstanding. We felt very welcome from the first day we arrived. We will definitely will be back, as I highly recommend this resort.

Monica B

Came here for a work event and the staff is absolutely amazing. From setup to clean up, we had the best service. The food is good too, lots of variety at multiple areas. The rooms are so beautiful! Too much seaweed on the beach but we went on the breathless side so it was fine.

Joe McHendry

Stayed on the Secrets side and absolutely loved it. The only reason I didn’t give 5 stars is because I wish the Secrets part was equal to the Breathless part in size. Loved the preferred club with Luis as maybe the best bartender I have ever seen. Seriously, get a martini from him. Also Gabriella, who works at the bar outside of the “strip” steak restaurant, was an amazing server and so funny. Make sure and see Edgar at the same bar for the best mini beers at the resort.

Vicki Schaaf

The staff at this resort are all so friendly. The wait staff at the restaurants and pool side were great! Alfonso & Lino at Rose Water restaurant were wonderful. Poolside, Cruz and Mar were always quick to grab drinks, water and food for us! They deserve all the tips you give them. You will have so much fun with Luis & Steven when they come around doing activities at the pool! I enjoyed bingo, poker, making bracelets and watching water aerobics and VB! Luis, our maid service was so good at working around our comings and goings He and everyone from check in staff to grounds keepers were all kind and helpful. I’m so sad I didn’t write down my bar tender from Secrets Premier Bar. He made a great drink, recommended going to Puerto Morelos and checking out the beach and shops (much less crowded) and super nice guy with great advice.

Sarena M

Had a very fun and relaxing trip at Excellence Riviera Cancun. Unfortunately my trip was short but the service provided here is impeccable. Staff is very attentive and polite. Since I have arrived the bell man who took in our luggage went the extra mile of showing what our room offers and answering questions that we had. They take great care of all their customers, it definitely cannot go unnoticed. All the staff I have interacted with were energetic and charismatic. It is truly above and beyond. They have scheduled activities throughout the day at the resort. My personal favorite was bingo because of the amazing host, Mark. Mark called himself King Bingo and made the game very enjoyable and fun with his playful jokes all while teaching then players some espanol! He really kept the pump up and his positive/funny energy is contagious. Overall, I would come to excellence rivieria again. The location is great, the resort is well-maintained and very cleanly. For this being being my first all-inclusive resort, it definitely did not disappoint.

Jordan Skolnitsky

Arely and Marco were incredible poolside! They learned our drink orders and brought us refills before we even asked for them. They were kind, courteous, and provided exceptional service. Cannot thank them enough for making our poolside experience so enjoyable!! Wilbrix (Magna) and Miguel (Lobster House) provided exceptional dinner service. They were fun and spoiled our group with special treats (shots and cake) for the birthday girl. And the meals at both locations were incredible! Stephany (Lobster House) was very accommodating to our larger group size and helped make the meal special.

Sophie Jacobs

We just returned from staying at Excellence and had an amazing time! This trip surpassed all my expectations in terms of service. It was our first time doing all-inclusive, and they couldn’t have made it any easier to navigate. All of the food was perfect and my husband’s food allergies didn’t get missed one time! We especially enjoyed the creme brûlée at Chez Isabelle and the Kitchen Table for breakfast. By the pool, Jorge was incredible and super attentive to our needs! The rooms themselves were a little outdated but very very well taken care of and cleaned. Overall we would definitely stay here again!

Clint Carter

Everything about this resort is amazing. If you come here, definitely become apart of the club. We enjoyed the club so much. The bar and everyone who works in the club is fantastic. Also, if you’re apart of the club you can eat at Magna. Magna by far exceeded our expectations, Jose was the best server and made our experience even better than we could have imagined. If you think an all-inclusive tomahawk takes away from the quality - think again. Easily the best food item on the menu and the best item we have ever tried in Mexico. Excellence exceeds every expectation.

Cali Page

We came here for our honeymoon and could not imagine it any other way. Our room was perfect, we always had new towels and drinks when we came back to the room, the staff is so attentive at the restaurants and pools. The games are so fun so go to everything!! Shoutout to our friends at Oregano- William & Diego!! They are THE BEST!! So attentive and so polite, really gave us the best recommendations and we had so much fun. Also Wendy and Amelia at oregano. Such a fun place to be and we will def be back!!

Minchan Kang

Had a very good time! Happy that we chose this place for stay. The one thing was that I did not feel the service was enough for the price we payed, but everything else was amazing and especially the food! The French fries were very soggy and the room service we ordered took a long time to come, but there are over 2000 hotels in this resort. We understand the wait. I hope we can come back next time because it was so much fun!

Angèle Serré

I have been a member of Palace since 2010 and I have been to so many upgrade/update presentations in the last 15 years, that I feel compelled to warn others against signing these contracts. In my experience, with signing new agreements, I have lost benefits that I had and this is never mentioned to me. I think that by upgrading, I maintain the benefits I had and am getting better, but this has not been the case. They ask for your credit card to get the deposit before drawing up the contract. Then it is quite difficult when what is in the contract is different from what the salesperson promised. They also go very quickly over the contract and only point out the positives, while omitting the changes made to the membership, plus it is very small on the tablet and impossible to read all of it. They have now improved the process whereby you have 5 days to go over it and cancel, but at this time, you are most likely still on vacation, without access to a lawyer, and it is impossible to read the document on your phone. I went through this process in December and cancelled within 5 days. It took months before I could get my credit card reimbursed and I had to dispute the charges and get the credit card company involved. In the 15 yrs that I have been a member at Palace, they have also made changes to the benefits to members that weren't in writing, as well as using any writing in the contract that isn't explicit to their own interpretation (which differs from how things were), thereby lessening the value of the weeks that have already been purchased. I believe this is done because it leaves people wanting more and therefore more motivation to upgrade. Based on my experiences, I DO NOT recommend purchasing memberships with Palace.

Alana Oliver

We recently stayed at Grand Moon Palace for 8 nights, and unfortunately, it was a far cry from the relaxing vacation we had hoped for. While the resort has its positives, the overall experience left us frustrated and disappointed. Booking Issues & Resort Credit One of the major issues we faced was related to our $500 USD resort credit, which was part of our booking. Upon arrival, we asked about the credit, only to be told that the hotel had no record of it and that we were only entitled to a $200 credit. After showing the employee our booking confirmation, we were told we needed to go to Public Relations to resolve the issue. This was just the beginning of an exhausting back-and-forth. Eventually, another employee reached out and claimed she could assist, but when my husband went to speak with her, he was immediately pressured into attending a timeshare breakfast in exchange for a larger credit. He declined, but the following morning, we were bombarded with phone calls, waking up our entire family multiple times—including disturbing our baby during naps—persisting that he should attend. The calls escalated to the point of harassment, as they even threatened to track him down on the beach to persuade him to join the breakfast. Throughout all of this, our original $500 resort credit was never provided, and we were left with a constant feeling of frustration. Airport Transfer Chaos Things only got worse when we tried to confirm our airport transfer. A day before departure, I checked the app, which showed the transfer scheduled for the wrong day. When I called to ask why it had been moved, I was told that the transfer had been changed to the day before our actual departure—an email was sent three days prior, which I had somehow missed during our vacation. Despite showing them the confirmation email and booking details, they refused to reinstate our transfer and insisted it was our fault for not checking email during our vacation. This forced my husband to spend half of our last day dealing with the situation, which at 8pm the night before we needed to leave at 8am they finally agreed to take us. The lack of customer service and accountability from the resort management was absolutely appalling. The Resort Experience The resort itself is quite large, and while many of the employees were friendly, the overall customer service fell short. The management seems to have no capacity to address issues directly and constantly pushed us from one department to another, none of whom could resolve our problems. The resort credit situation was never resolved, and we were offered a $200 credit plus a massage for a future visit when we checked out, despite us making it clear we would not be returning. Other Points of Interest The food was decent, with Jade being the standout restaurant. However, we were disappointed by the water park, which had strict height restrictions that limited our 8-year-old’s access to the slides. Despite being tall for his age, he was only allowed on one slide, even with a parent accompanying him. Conclusion Overall, while the resort has potential, the terrible customer service and the issues we faced with our booking, resort credit, and airport transfer made it a very stressful stay. We would not recommend this resort based on our experience, as the management seemed unwilling or unable to resolve issues, and the resort credit promised in our booking turned out to be non-existent. If you’re looking for a smooth and relaxing vacation, this might not be the place for you.

Giselly N.

Not a 5-star hotel. The hotel is ok until something goes wrong or you have a special request, then it becomes a nightmare. My family and I chose the Moon Palace Grand for our first trip with our baby and also to celebrate my birthday, but unfortunately we had several problems that caused an unnecessary headache. In short, don’t go to the Moon Palace if you’re used to a 5-star hotel treatment. The hotel in fact has a lot stuff to do and good number of restaurants but as I said at the beginning, if something unexpected happens, they apparently don’t know how to deal with it. It’s a hotel with a massive flow of people. I didn’t saw one single manager around the hotel once. For a “kids/baby friendly” hotel I think they had zero empathize. The restaurants/park/club/golf carts staff are generally polite.

Dana Knight

Beware of staff at the adult pool I took my 76- and 77-year-old parents to Mexico for the first time on March 9th, 2025. They have never left the US so they were a little nervous, but I re-assured them they would be fine, especially in a 5-star hotel. We arrived on 3/9, were shown to our rooms and had a great evening. The next morning we went to breakfast and then back to the room to change. There was an adult pool directly across from our rooms, so we decided to spend the day there. We arrived at the pool at 10:40AM. After grabbing some towels and settling in, we ordered a margarita followed by 3 bottles of water. After our second margarita we all 3 got into the pool and that’s pretty much where ALL 3 of us lost our memory. Our first margarita was at 11AM followed by a bottle of water. Our second drink was around 11:45AM and in the pool at noon. There are videos on my phone at 12:23 that none of us have any memory of and the last picture on my phone is at 1:08PM. My mother and father had both fallen and were extremely hurt and needed assistance. They asked what happened and I said we must have drank too much. Now mind you, I have no idea what time it is, what the hell happened and I am still drugged up answering their questions. It wasn’t until the next day when I could go back and look at all our phones and piece together as much information as possible. This was my 55th birthday so we all have many years of drinking under our belts. There is no way possible that all 3 of us would have been blacked out drunk in LESS than 1.5 hours, with a full belly, and a bottle of water in between those drinks. And on top it, we only had 2 drinks! And they are tiny drinks, in a little plastic soda cup. I have read 2 other posts where this exact same thing happened to other people at the same pool. Another couple got extremely hurt and customer service response was “they reviewed the CCTV and showed the other couple got hurt falling off a fence they climbed.” Instead, they should be looking at why that couple climbed the fence to begin with. It’s amazing what people will do when they have been drugged. And what is the reasoning. Pure entertainment? My parents were seriously hurt from their fall and could have been killed by these drugs. Customer service reached out to my parents the following day and out of fear my mother reported they were fine. I called them back and had them bring a wheel chair for my father who couldn’t walk since his fall. My mother was humiliated, and I thought best to bring this to their attention after I got them home to safely. I did mention this to the girl at check out and also wrote them an email asking them to look into the incident, watch the videos, and explain how this happened. I would have thought my parents would have been safe in a 5 star hotel but obviously I was wrong. I have spoken to many other people at this resort and they didn’t have any issues so it appears that only some people are targeted. This post is nothing but a warning that there are dishonest employees that work in this resort, especially at the adult pool (since this is now the 3rd reported incident in less than 6 months). If this is a place you have your heart set on visiting, BRING TEST strips and test every drink the staff brings you. And for Palace resorts, don’t send me a message about contacting you and how important safety is to your guests. I have already contacted you and if safety was important, this would have been addressed immediately. How many other unreported incidents have happened here? How many other people need to make the exact same claim before you look into the issue? If anyone was there on March 10th at the adult pool and can help us piece together more information, my email is dknight031070 at gmail dot com. Thank you to the American couple that helped us.