Lindsay O'Brien
The people truly make this resort!
Antonio from Algeria spa is so friendly and helpful. We always looked forward to seeing him!
Ivan and the welcome staff/bell boys always have such big smiles and are willing to help in any way.
Lindy in the grill restaurant was incredible. She went out of her way to track down soy milk on the resort when I hadn’t been able to find it anywhere.
Bartenders (especially Abner) are kind and make delicious drinks.
Rosa was a wonderful maid. We truly enjoyed our stay!
Shred Shop Wellness Complex
We just returned from 7 days in paradise.
The service was wonderful- our room was newly renovated with new floors, upgraded toilet, shower and room amenities.
The resort is secluded within a local gated community. We were minutes away from dolphins, a golf course, local shops and restaurants.
This resort had plenty of restaurants and snack stops- not all required a reservation which was great for our “go with the flow” days.
The beach is somewhat enclosed and filled with tropical fish for on site snorkeling and safely floating on inflatables without the worry of floating too far from shore.
We had the perfect balance of all inclusive resort /a local Mexican experience!
We would recommend this hotel and location to anyone travelling as adults or with children.
We felt safe leaving the resort for our excursions and when renting golf carts to tour around the gated community.
The staff was beyond accommodating and friendly.
This was our favourite Mexico trip yet!
Thank you Catalonia for hosting us.
Kristy Miller
Can't wait to come back!! Carlos (pool concierge) is amazing!!
Spa was amazing, especially Miguel and Guadalupe! Thank you for a great experience!
Our favorite bartender from our first night at Pure Bar is Adalberto!! We have followed him to the sport bar and haven't left him!! We can't wait to come back in October and see all the wonderful staff again!! We really enjoyed this resort and everything it offered!
Cynthia R
The reason for the 3 star review is a result of the food, service and location. The resort itself was beautiful, well-maintained, and very clean! The rooms on the Catalonia side were updated and spacious, however, having met friends on the Yucatan side we were advised how outdated they were and in some areas falling apart. The washrooms throughout the resort always had cleaners in them and the buffets were kept in good order.
The entertainment and snorkeling were the highlights of our trip! The evening shows were phenomenal and the entertainers were among the best I have ever seen at a all-inclusive resort. My boyfriend snorkelled every day and was able to see hundreds of tropical fish, eels, barracudas, squid, lobster, etc. I would highly recommend renting the equipment (free of charge) if you are staying here. We were told the snorkeling off the beach was better than some of the excursions.
In terms of service, I have never received such poor service in my life. The staff, particularly at the buffet and in the pools bars, were awful. They were rude and would blatantly ignore you (despite tipping), had no personality, and appeared to hate their jobs. Far from the resorts I am used to where they are friendly and engaged. No matter how many different bars we tried, or how much we tipped, the service did not change. The service staffs attitude was very disappointing!
The two pool bars were incredibly small and had no music playing unless someone brought their own personal speaker and connected their phone for music.
I would not advise anyone to book here for the cost based on our experience.
Dimitri Kalinin
Please don’t advertise yourselves as a 4 star hotel. Barely a three star one, and only because it is all inclusive. Highlights: food at the restaurants- that’s if you book it by 8:02 am. After that time you will end up eating the same food every day at the buffet or a burger place. Food is the same at the buffet every single day. I’ve stayed at many other resorts and they try to change it daily, have themed food nights. This resort doesn’t care, any Chinese buffet in USA will provide better service and food. Takes forever for someone to come in and bring you coffee.
Absolutely no pool side service. Get provided . At least your bar will be clean and won’t smell like urine. Poolside bars stink like bathrooms.
Crapery place is nice, at least decent coffee. Wish there was a specific coffee place at this resort. Missed a good coffee and had to go into town to get some.
Entertainers are trying their best. Not a bad show in the evenings, but not always kid friendly and start times are too late, past bed time for most kids. Rooms are outdated and old. I’d compare this to a motel 8 chain that has not bee updated. Shower doesn’t properly work. Overall solid 3 stars. Lots of improvement needed to rank higher, no wonder you are one of the cheapest all inclusive in the are. You get what pay for for sure! No open beach access, you won’t be able to enjoy beach walks. Fishes are friendly in the lagoona, so bring your snorkeling mask for sure!