Stacey Vigilance
My partner and I went for his birthday and we did not spend 12 hours, and we checked out. The hotel is 3 hrs from the airport therefore we arrive after midnight. There was no food to eat at the hotel and the small shop in the hotel was closing lucky he let us buy some snacks and I end up eating a pot noodle.
The room smelt of smoke, which made me sick, the key safe was not working and room was generally not of 5 star quality. Could not get internet and that was after upgrading our room which was an extra cost.
The food in the restaurant was limited, I had an omelette for breakfast and could not eat it. It was bland and tasteless. My partner had cereal with cows milk because they did not offer any other alternatives milk. Immediately after breakfast he was sick for entire first day of our trip.
There was very little to do there and only entertainment was a DJ at the pool.. The games room was lacking games, the pool table had no balls
We immediately checked after less than 12 hours stay and went to a hotel which we had to pay another for again.
I would not recommend this hotel to anyone worst stay ever.
Мariia Osipova
We had the best holiday since COVID hit. The staff was incredibly friendly and helpful. We arrived early in the morning at around 4 AM and Abdullah at the reception was amazing. He explained everything and even treated us to delicious Turkish pastry.
We were fortunate enough to be staying around the time of a Turkish celebration, which was great fun to participate in and experience local traditions. The entertainment was also fantastic, with the entertainers doing an excellent job of keeping everyone occupied with activities such as darts, water polo, and more. There was a kids' disco and an adult one as well. Emir was very kind to us and made our stay full of great memories and fun.
One side of the hotel faced the beach with a beautiful sea view, while the other faced the gorgeous mountains. All in all, it was a wonderful experience.
Great stay with amazing people. Highly recommend
Ammarah G
Shocked at the positive reviews as I also stayed within the same time period as some.
First of all, the transfer to the hotel took 5 hours, I recommend booking a private transfer.
Secondly, when i got into my room, I was unable to lock the door, couldn’t use the phone so walked down to reception.. who spoke little English, I bumped into my rep who was translating, I was not given another room and no one came to look at it and was told that none of them work, however we had 2 rooms and the other worked perfectly fine, I was then told it’s more so children don’t escape, i tried explaining as a female, I would prefer to lock the door as I do in England, but was told no reason to be scared, they were just not understanding my point. Nothing was done about it.
Throughout my stay I found the service to be terrible and unwelcoming. Room service barely came to my room (YES, I did have the green light on and came back to the room with it still on) which I had included, until I had complained as I needed towels then they came just the once. When you try to speak and explain something to the staff at the desk they just don’t want to try and understand you. No iron provided - they charge to iron your clothes, you cannot iron them yourself. If you like the peace of mind of ironing your own clothes - bring a travel iron :)
The food was not the best, there was no ice cream provided, so if you have children bare that in mind. The staff when giving drinks would be awkward and make you walk round to the other side to get a drink when you are in the dining area, even though it is all open and they can get the drink.
If you plan on lounging by the pool all the time then amazing go ahead and book. Very little to do in the hotel, ended up spending most of our time outside of the hotel and ate out.
I would definitely recommend booking with the travel agent Adem down the road from the hotel as he will beat the price of the hotel and offer very friendly advice and help you. He helped us out more then the hotel did and made our stay very enjoyable.
Grant Russell
Just returned from here and definitely wouldn't recommend staying here. The good points are the hotel looks nice the pool is quite good and the rooms are a good size with air con now for the bad. Arrived about 10pm to find there's no food at that time and the place is a good walk from Any sort of restaurant or supermarket in the dark for a few hundred yards as there's no lights. Paid for the upgrade room with the high floor and the nice sea view when in reality your right above where the DJ blasts the same songs all day every day and at night you just hear the busy road topped off with the 3 Irishmen next door who had us up all night we eventually gave up at 7:30 am and left the room. I managed 3 days of the food then just ate out every day as breakfast is egg egg egg bread or chips. Lunch and dinner are a hit or a miss and dinner isn't until 7pm. There is a snack bar doing burgers ect but the hotdogs are the stuff of nightmares look like there festering in a mixture of blood and cooking oil. The drinks are also rubbish you get beer, wine, vodka, gin and rakie which is the only thing that's not watered down. The soft drinks are bad also cola from 2.5l plastic bottles most of the time it was flat and disgusting. There are double standards with the staff of which some are very ignorant. Don't ask for a cocktail because you will get vodka mixed with watered down juice in a tumbler but certain people were getting cocktails in tall glasses brought to there table. I ended up buying my own wine as well as the stuff in the hotel did nothing. The games room is a shambles and the lifts broke down with us 4 times once it jolted to a halt the doors opened and we were about 10 inches above the floor level another time it just shut down without moving and our son phoned us twice stuck in it there was no power and the alarm didn't work. The last night was also terrible 3 German lads shouting and arguing next door kept us up all night again. So to sum it up the building is nice but the location is bad the food is bad the drinks are bad the staff are bad the entertainment is bad don't waste your money here it's never 5 star by any stretch of the imagination
Nad
I was very happy to spend my holidays in the SunStarHotel!
We had such a nice room, everybody was so kind to us. When I had a question Someone was always there trying to help.
The food was very nice. Always fast food, for those who don’t wanted the national food or for kids 😉 and everyday enough national food. I liked it.
The WiFi reached up to the beach, what was very nice.
The service was kind and friendly.
The Animators tried to conclude everyone who wanted to some activities.
Svetlana especially became like a friend to me. She showed me so much things I had to try or how to eat the food in the „right way“ 😅
After 23:00 we could spend the time in a club. They organized a bus to the club and the animators take care of everyone. I would come again! It was such an amazing holiday!
Thanks to the animators and especially to Sveta to make my holidays so special!