Mel James
A superb hotel. Excellent facilities and large spacious apartment rooms. Clean and well maintained. A great location 👌 offers a superb breakfast. Book in advance for a better deal.
Lovely pool.
Błażej Trojszczak
The hotel (especially its staff) is absolutely terrible. Communication with anyone is close to being impossible. Waiters are unprofessional.
The food is repetitive, boring, and not very tasty. The only good thing about this accommodation is that it's close to the beach. Rooms are tidy, clean and visually pleasing. But other than that, I would definitely not recommend this hotel.
Petra Té
I wouldn't recommend this hotel. The rooms were really nice but we had tiny ants everywhere and our door was left open once. We went to the restaurant to dine and the staff charged us for the dinner (even though we had paid beforehand) our food took longer than it should have, (people that came after us left before us) and we also seemed to get a smaller portion of chocolate mousse for dessert than everyone else did. It's not a diverse hotel in terms of ethnicities and the whole environment just felt off.
Philip
The room was great, we had a great view and a big beautiful bathroom. The stuff was very helpful and polite, very important in my eyes. The hotel is close to the beach, in approximately 5 min you can reach the beach.
The wifi was free but very slow and i expected a better dinner (it was only buffet).
Roundabout a great 4 star hotel, with some small changes it would be worth 5 stars.
Aristote Matshoko
The hotel is beautiful and conveniently located near the beach (a 5-minute walk) and about 20 minutes from Praia Da Rocha (a 20-minute walk). All the facilities, including the cafeteria, gym are clean except for the water inside the pool. The Suite with a sea view was comfortable and had a spacious living room.
However, I had a negative experience while trying to book the same room in advance at the front desk through Rio, an employee. I was informed that I had to book online as they couldn't assist me directly. When I attempted to book online, I encountered difficulties and couldn't complete the reservation. Frustrated, I contacted the booking department and was told that there were blackout dates, but I should be able to book by next week, hopefully.
To my surprise, 2-3 days later, the booking calendar was opened, but it appeared that none of the suites were available. Considering the price I paid for the second most expensive suite with half-board, I expected better treatment. However, it seems that I am just another customer and nothing more. I would like to remind them that not long ago, when they were desperately seeking customers to remain in business during and after the pandemic, they were more accommodating. Now, their snobby behavior has left me disappointed.
In summary, I would rate the hotel itself as 5 stars for its beauty, cleanliness as 4 stars, customer service as 3 stars, and the booking experience as 1 star. Overall, I would give it a 3-star rating.
My Booking
