George Chou
The staff are incredibly welcoming here from the front receptionists, to restaurant staff, to entertaining team, and finally to the management team who greet you daily throughout the resort. It’s definitely a great family resort. My daughter really likes the evening entertainment during our 4 nights stay. Food is pretty good with good variety to keep us from getting bored of the buffet. Location is great as it’s right on the beach and, if you enjoy water sport, we had a great time trying out wind surfing at the water sport shop next door. Overall, we are pretty happy with our stay and would certainly comeback again. If there is one thing I wish the resort could do better is having better “iced” coffee/latte at the restaurant or the cafe near the lobby.
Joyoe
The view is good, the people are nice, the shows and food are in good quality.
Rooms are neat, expected to be bit bigger but still quite happy.
The hardware equipment is not that sophisticated comparing with the five star hotel, the walls are not keeping us that quiet. Friends and us are experiencing some broken in the furniture. The parking slot at the street side is not difficult at all in early May
Overall I will recommend here and I think I will be back again.
Elisa Rodrigues
One of the friendliest, cleanest hotels I have ever visited, it seemed as though the staff had all agreed to smile to customers once they’ve made eye contact with you. Every member of staff was extremely polite and happy to help, the hotel is situated on a beautiful beach and if that’s not your scene you can sit at one of the two outdoor pools or the indoor heated pool. There are several restaurants to visit directly across the road. 10/10 overall and would return
Stefano Buscaglia
Nice and modern structure and the beach is beautiful! The staff is super nice and kids are taken care perfectly by Roby, David and Aitor. Special thanks to Pepe, Jaime and all the other staff at the restaurants and bars. A great place for a family to relax, thank you
Erica Maguire
Positives -
- kids club very good. Thanks to Tove and crew for making kids so welcome.
- staff very nice. Especially Lukas in entertainment and Jaime in bar who go out of their way to make your experience special
- location on beautiful calm beach which is very safe for kids and gives some Caribbean beaches a run for their money
- everything very clean and new
- out of high season no problem with gettin sunbeds or tables etc
- food for all inclusive excellent standard with good selection and catering for all diets
- no problems with loud or disruptive guests here, nice mix of families
- old town and port are beautiful (12 euro taxi ride )
Negatives
- no outdoor area to eat breakfast or dinner which is very disappointing as the dining room is noisy with no music
- no poolside activities during day like you would get in other hotels like Zumba etc
- pools aren’t heated. Only heated pool is indoor which nobody on holidays wants. Kids were very disappointed. Could use kids pool with slides etc next door (Iberostar 4 star) but couldn’t use their all inclusive bar there which was a pain and not facilitating a practical solution for where to position yourself for the day with kids . I asked management to come back to me on this on day 1 and they never did.
- have to pay for sun loungers on beach although it is beautiful, again you’d think with 5 star on the beach they’d have some loungers for guests
- entertainment is ok but geared towards kids lots of magic etc (3 magics this week!)
- no nice lobby or bar / lounge with music etc as you’d find in other 5 stars. Just a clinical conference type room with a bar and no atmosphere
There are very few Irish and no English people here (early May low season). This is not a positive or negative but just FYI! Kids perhaps didn’t make usual gang of friends as in other places where lots of English speaking kids
We stayed in Iberostar Alcudia Park 4 star last year and had all the same positives really with more kids slides and pool etc so while I would return to beautiful Muro would not necessarily fork out for this hotel again- no huge difference in quality